Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, nos salutations distinguées. François Lécolier - Directeur

Dear Guest, Thank you for taking the time to share such a detailed review of your stay. We are delighted to read that you enjoyed our location, just steps away from Val d'Europe shopping centre, as well as the convenience of the Disney shuttle service. It is also wonderful to know that our team was friendly and helpful throughout your stay. We appreciate your feedback regarding the dishwasher, the comfort of the sofa bed, and the bedding arrangement. Please accept our apologies for these inconveniences. Your comments have been shared with the relevant teams, as they help us identify areas where we can improve our guests' experience. We are pleased that, despite these minor issues, you would consider staying with us again. We would be delighted to welcome you back and hope that a larger apartment will make your next stay even more comfortable. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Madam, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Sir, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our location and found your apartment spacious, clean, and well suited to your family's needs. It is also wonderful to know that the proximity to Disneyland Paris contributed to an enjoyable stay and that you would consider staying with us again in the future. Thank you as well for your comments regarding the underground car park. We understand that access can be challenging for larger vehicles and appreciate you sharing this information with future guests. We look forward to welcoming you back to Adagio Marne-la-Vallée Val d'Europe for another magical stay. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Sir, Thank you very much for your perfect score and for taking the time to share such a detailed review of your stay. We are delighted to read that you enjoyed our clean and comfortable apartment, the quality of the shower facilities, and the friendliness of our team. It is especially rewarding to know that you found the apartment well equipped and practical for your family stay. We are also pleased that our location met your expectations, with easy access to Disneyland Paris, Val d'Europe shopping centre, and the many leisure activities available nearby. Thank you as well for your comments regarding breakfast. We appreciate your feedback and are glad that it was sufficient for your needs. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Adagio Marne-la-Vallée Val d'Europe for another enjoyable stay. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Madam, Thank you for taking the time to share your feedback. We are delighted to hear that you found your apartment comfortable, clean, and well-equipped for self-catering. It is also wonderful to know that you enjoyed our location and the convenience of the free shuttle service to Disneyland Paris. We appreciate your comments regarding the door and the shower. Please accept our apologies for the inconvenience caused. Your feedback is valuable and helps us identify areas where improvements are needed to enhance our guests' experience. Thank you again for your review. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Sir, Thank you for taking the time to share your feedback. We are delighted to hear that you found your apartment comfortable and well equipped. It is always rewarding to know that our guests appreciate the facilities provided in our apartments. Thank you as well for your constructive comment regarding the separate toilet. We understand that having a small washbasin in this area could provide additional convenience, and we appreciate you sharing this suggestion with us. We hope to have the pleasure of welcoming you back to Adagio Marne-la-Vallée Val d'Europe on your next visit. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Chère Cliente, Je vous remercie d'avoir pris le temps de partager votre expérience concernant votre séjour dans notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié la propreté de votre appartement ainsi que la qualité de notre petit-déjeuner, malgré quelques désagréments liés à l'affluence. Nous tenons également à vous informer que nous sommes conscients de l'importance de l'entretien des parties communes et que des rénovations sont en cours pour améliorer l'expérience de nos clients. Vos remarques concernant les toilettes et les installations ont été prises en compte, et nous nous efforçons de garantir un service de qualité. Nous apprécions votre compréhension et votre patience pendant cette période de transition. Nous espérons vous accueillir à nouveau au sein de notre Aparthotel Adagio Val d'Europe. Cordialement, Lécolier François - Directeur

Cher Client, Je vous remercie vivement pour votre commentaire élogieux. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement de notre établissement ainsi que la propreté et le confort de votre appartement. Il est également gratifiant de savoir que notre personnel a contribué à rendre votre séjour agréable. Nous espérons que vous avez pu profiter pleinement de votre visite à Disneyland Paris et de la découverte de Paris. Nous serions enchantés de vous accueillir à nouveau lors de votre prochain séjour. Cordialement, Lécolier François - Directeur

Dear Guest, Thank you for your review and for sharing your experience with us. We are delighted to hear that you enjoyed our location, with easy access to both Disneyland® Paris thanks to the free shuttle service and to central Paris via the nearby RER station. We are also pleased that you found your apartment clean and well-equipped. We appreciate your comments regarding the apartment size and are happy to know that it suited your needs during your stay. Thank you once again for your feedback. We hope to welcome you back soon for another enjoyable stay. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Guest, Thank you very much for your wonderful review and perfect score! We are delighted to hear that our aparthotel was exactly what you were looking for and that you enjoyed our location, with easy access to both Disneyland® Paris and the Val d’Europe shopping centre. We are especially pleased that our team was able to assist you when your flight was unexpectedly cancelled. Providing support and flexibility during unforeseen situations is very important to us, and we are glad we could accommodate you for an additional night under favorable conditions. Thank you for your recommendation. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Sir, Thank you for your feedback. We are pleased to know that you enjoyed our location and your stay with us. We are, however, sorry to hear that your experience at check-out did not meet your expectations. Please accept our sincere apologies for the attitude you experienced, as this does not reflect the level of service we aim to provide. We hope to have the opportunity to welcome you again for a fully satisfactory experience. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marine MEYNET Deputy Manager Adagio Val d'Europe

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Aparthotel Adagio Val d'Europe près de Disneyland Paris. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Lécolier François - Directeur

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Lécolier François - Directeur

Dear Sir, Thank you for your feedback. We are pleased to know that one of our receptionists provided you with good service. However, we are sorry to hear that your experience was not as positive the following day. Please accept our apologies if the service you received did not meet your expectations. Your comments have been noted and will help us improve the consistency of our guest experience. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Madam, Thank you for your amazing 10/10 rating and for sharing your experience with us! We are delighted to hear that you had a wonderful stay and that you enjoyed your spacious, clean, and well-maintained apartment. It is also a pleasure to know that our private parking facilities and the kindness of our team contributed positively to your visit. We appreciate your feedback regarding the hairdryers. As hairdryers are available on request at reception, they are subject to availability, and we are sorry that none were available on your first day. We understand the inconvenience this may have caused and will take your comments into consideration as we continuously look for ways to improve our guests' comfort. Thank you once again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Madam, Thank you for your wonderful 9/10 review! We are delighted to hear that you had a great family stay with us and that you enjoyed both our location and your apartment. Being an ideal base for visits to Disneyland Paris is something we strive for, and we are pleased that our accommodation met your expectations. Your kind words about the rooms and the overall experience are greatly appreciated and will be shared with our team. Thank you once again for your feedback. We look forward to welcoming you and your family back to Adagio Marne-la-Vallée Val d'Europe for another magical stay. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe

Dear Madam, Thank you for sharing your feedback with us. We are delighted to hear that you had a comfortable stay and that the apartment met your needs. It is great to know that the fully equipped kitchenette, the storage space, and the fan provided in your room helped make your stay more enjoyable. We are also pleased that you found our shuttle service to Disneyland Paris reliable and convenient. Providing practical and affordable solutions for our guests is very important to us. Thank you again for your kind comments. We hope to welcome you back soon for another magical stay. Kind regards, Marine MEYNET Deputy Manager Adagio Val d'Europe