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Aparthotel Adagio Marne la Vallée Val d'Europe

Customer review rating 3.9/5 12,483 reviews

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Aparthotel Adagio Marne la Vallée Val d'Europe
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Hotel extras

  • Right next to Disneyland® Paris

  • Free direct shuttle

  • Entry tickets for the park available at reception

  • Swimming pool and business corner

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundromat Paying
Leisure and activities
  • Indoor heated pool
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying
Business services
  • Copy/print service available Paying

Hotel location

Aparthotel Adagio Marne la Vallée Val d'Europe

42 cours du Danube
Serris
CEDEX 4
77706 marne la vallee
france

Tel: +33160428282

Fax: (+33)1/60428200

Check-in from 15h00

Check out up to 11h00

  • RER A :  A VAL D'EUROPE

  • By plane

    PARIS ORLY At 38km / 23.61 miles

  • By plane

    ROISSY CDG At 43km / 26.72 miles

  • By train

    MARNE LA VALLEE At 3km / 1.86 miles

GPS :48.856, 2.78639

Our accommodation(s)

Studio for 3/4 people

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our guest reviews for
Aparthotel Adagio Marne la Vallée Val d'Europe

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

12,483 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,950 reviews

Well located, poor overall

Customer review rating 2.0/5

Maciej Families - 22/07/2021 Confirmed reviews ALL

Hotel is not honoring AllAccor statuses and refuse to acknowledge Accor brand. Rooms arent clean and are rather old and damaged. We waited for 30 minutes to be able to eat breakfast as no food was available around 10 o'clock. Location is very good if you are there for Disneyland.

Well located

Customer review rating 3.5/5

Manja Families - 19/07/2021 Confirmed reviews ALL

Hotel is well located, if you are planning to visit Disneyland. Rooms are pretty worn out and you can see a lot of damage on the furniture. Balcony/terrace was dirty and abandoned. Hotel staff was nice, but over busy. If you want to go to Sealife - buy tickets at the hotel.

Good Location

Customer review rating 3.5/5

Mathias M. Friends - 08/07/2021 Confirmed reviews ALL

While not the cheapest stay considering the state of the whole hotel it was a sufficient and relaxed stay

Customer review rating 2.0/5

Anonymous Families - 04/07/2021 Confirmed reviews ALL

Hello, First of all, I would like to express my disappointment regarding the extra payment I was asked for. I have booked and paid for this hotel in February 2020 for a stay in June 2020. Because of the global situation we were not able to come. As you know, no reimbursement was made. And the hotel kept my money for more than a year. And this year, when we decided to come, I was asked to pay extra, although I am your costumer since 2014 and although I have asked for the same type of room and similar period. Second of all, the room was not as I was expecting. The smell in the toilet room was so bad that I had to use parfume before every use (yes, it may sounds funny but this is what happened). I did not make a complain to the reception as we decided not to ruin completely our holiday and waste time. But I think you should know that, if this time I have paid more than 100 EUR / night, I will not do it again. And nobody will, as this hotel (remember, I am coming here since 2014, almost every year), needs to be renovated as soon as possible or the price should be definitely lowered, according to what it is offering. Best, Ramona B.

Good stay but same old problems

Customer review rating 3.5/5

Marcio Families - 28/06/2021 Confirmed reviews ALL

The room door was not closing at some times, it was needed to push it hard to manage to close it. The hotel still need a renewal.

Well located, comfortable, good stay

Customer review rating 4.0/5

Diana Couples - 17/10/2020 Confirmed reviews ALL

Perfect place to stay when visiting Disneyland Paris. The village where is located has everything you need with a shopping mall 3 min walk, the RER station. Apartment suited for a good stay with your family or friends.

Excellent location to Disney

Customer review rating 5.0/5

Jill B. Solo - 02/10/2020 Confirmed reviews ALL

This was my second stay at this hotel. The first time was only one night but this was for 7 nights. I was interested to see the changes since Covid. On entering the hotel there is markings on the floor and hand gel. There are markings on the floor at the reception desk to ensure social distancing. I was greeted by a friendly lady receptionist who explained all the local amenities and times of shuttle buses to Disney. The lifts only allow 2 people at a time and again there are clear markings on the floor. The apartment is spacious and cleaned to a very high standard. There are a few scuffs on the walls but this is to be expected on a popular hotel with a high volume of guests and it is only cosmetic and doesn not detract from your stay. There is a hob, microwave, dishwater, kettle , coffee maker and all the dishes and utensils that are required. I slept very well and considering the size of the hotel, it is very quiet even near the road. I stupidly left my key card in my room and had to go back down to reception for a replacement and this was dealt with by the male receptionist who was very kind and issued me with the card telling me not to worry when I was apologizing profusely at my mistake. I would absolutely recommend this hotel and hope to stay again soon. They are dealing with these unprecedented time to a very high standard. Well done to all the staff.

Dear Guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Marne-la-Vallée Val d'Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Françoise-Deputy Director

Good location, poor cleaning

Customer review rating 3.5/5

Alexandra S. Families - 22/09/2020 Confirmed reviews ALL

The apartment was poorly clean, the floor was stained and sticky with grease but we couldn't clean it because there was no broom nor mop. This was an apartment for 5 but only had 4 chairs and a set of 4 plates... The bath plug was not working and the dishwasher had tablet compartment broken. Before the stay I had a bad time trying to contact the reception, as no one answers phone calls or emails (I had to contact local support to get in touch). On Saturday, 19th September morning, we were at the bus stop at 8:05am and the Disney shuttle did not appear, so we had to wait till 8:45 and travel in a full bus.

A good hotel near Disneyland

Customer review rating 4.0/5

Andreea Families - 19/09/2020 Confirmed reviews ALL

The hotel has a very good location and also o shuttle every day to and back to Disney. The ride leasts 3 minutes. But the rooms are bot very clean. It’s pretty clear they don’t clean the room with interest.

Great location

Customer review rating 4.0/5

Pat Families - 11/08/2020 Confirmed reviews ALL

The Adagio Aparthotel is in a brilliant location to access Disneyland Paris, about 15 minute walk if you don't catch the shuttle bus. Huge shopping mall within less than a 5 minute walk which also housed every type of restaurant you can think of and the biggest supermarket (Auchan) that I've ever seen! Rail stations within the Disney Park and also at the shopping mall, so getting into Paris or elsewhere is relatively convenient. The staff at the hotel was helpful, which is more than can be said for the head office which I tried to contact with a query many times prior to my visit. Fortunately the staff at the hotel sorted everything out. The hotel itself is in need of some TLC, but sheets, towels etc were fine as was the (limited) kitchen equipment.

Pleasant stay

Customer review rating 3.5/5

Louise Families - 10/08/2020 Confirmed reviews ALL

Great hotel, had an issue with the toilet but was fixed very quickly. Lovely sized apartment and couldn’t really complain for the price paid. One negative was that it was so hot but not possible to have the window in the bedroom open because anyone could have accessed the apartment from outside. Great kitchen facilities, wasn’t expecting a dishwasher! Nice tv, comfy sofas. The shuttle buses to the parks were a bit confusing in the morning as to where they left from. Also I felt that some of the electrical fittings could have been safer, eg plug socket falling off the wall in the kitchen area. Also the swimming pool was ok but very very cold and the area outside the floor was very dirty. All in all though great value for money.

Disgusting hotel & customer service

Customer review rating 0.5/5

Zoe A. Families - 04/08/2020 Confirmed reviews ALL

Hotel doesn’t answer the phone before or during the stay, they also don’t reply to emails !! Checkin should have been 3pm but didn’t get in room till near 4pm as it wasn’t ready, once in room it was full of flys & smelt of the rubbish room !

Great location but dirty room

Customer review rating 2.0/5

Kirsteen Families - 03/08/2020 Confirmed reviews ALL

On arrival advised we had been upgraded which was great. Ideal location for Disneyland. No information given about the apartment ie how to get more bin bags, where to take rubbish. Had requested a fan but not given one. Our room was dusty, had cobwebs and hadn’t been cleaned properly from previous guests as papers found in the safe. Slightly concerning considering Covid-19. Thankfully I had my own cleaning wipes! Windows are only able to be open or closed, not able to leave on a latch so not safe with a special needs child or at night as we were on the ground floor. Room 54 is located near to heavy doors leading to other corridors, which were banging closed till after midnight most nights causing the doors in our apartment to rattle. Frightened my son. No secure left luggage room, you just leave your case behind reception. After checkout, when waiting for our taxi we needed to use a toilet to change my son but the hotels lobby toilets are closed due to the virus according the reception! Told to go to the shopping centre and use the ones there. A poor excuse for not wanting to clean the toilet facilities.

well located and everything is within walking

Customer review rating 3.5/5

Elaine B. Families - 02/08/2020 Confirmed reviews ALL

rooms are basic but very clean couldn't get into are room till 3 so had a long wait of 4 hours before we got the room only thing I can say is they would need a cleaner to come in to empty bins in the days we were there bins were overflowing

Good location

Customer review rating 4.0/5

S Families - 27/07/2020 Confirmed reviews ALL

In general it was a good experience, except for the fact that we were not notified that the swiming pool was closed due to Covid-19. The facilities look a little bit old, but the location is perfect to go to Disneyland Paris with a free shuttle, which was also not too often 2 per day (2 going - 2 returning) Parking price was reasonable.

Basic, cheap, Does not need to be more.

Customer review rating 3.5/5

Jb Couples - 27/07/2020 Confirmed reviews ALL

This is the third time we have stayed at adagio MLV combined with a visit to the Disney parcs. We come back because of the cheap prices in comparison with the Disney hotels. It is wel located and has a small kitchen witch is nice to save us some money. It is nice to relax in a sofa and have a fridge after a long day in the parcs. Although the rooms have all the facilities we need and are clean . The rooms do look outdated and you can see some aging appearing . The wall are not that nice anymore. The furniture is lived and the carpets can have stains. But for the price we pay. This is no problem at all...

Very Basic

TripAdvisor rating 2.0/5

noxidlem 23/02/2020 TripAdvisor review

Self catering but no oven or grill facilities. You have a hob and a microwave (does have grill function but not easiest to use). Not very comfortable beds / sofa beds. Extremely small toilet room. Extractor fan in bathroom didn't work so room got very wet incurring plug socket on bathroom, reported to reception but no change.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Very poor stay!

TripAdvisor rating 1.0/5

Johnver Family - 17/12/2019 TripAdvisor review

I think this hotel was the worst I've ever stayed. Thanks to the just 2 days stay, we were patient, otherwise we should change accommodation place. The room was completely worn out, dirty, smelled bad and in many places there was mold. The second day we didn't have any room service at all. The only positive was the location. There is a big shopping mall near by with many cafes and restaurant. The hotel provide free shuttle service (sheared) to Disneyland which is not more than 10 min away. The location to visit Disneyland is ideal but not this hotel.

Dear Customer, Thank you for taking the time to send us your comments. I’m sorry to hear that our housekeeping service did not meet your expectations. If you stay at our aparthotel for more than 7 nights, housekeeping duties are carried out once a week. This arrangement enables us to offer more competitive prices. A chargeable à la carte housekeeping service is available, and reception is at your disposal to arrange this. We hope to have the pleasure of seeing you again at the Marne la vallée Val d'Europe Adagio. Best regards

Do not ask about Welcome Drink. Mr. Erlain will treat you badly.

TripAdvisor rating 2.0/5

LuizL10 Couples - 10/12/2019 TripAdvisor review

Adagio Marne la-Vallée Val d'Europe is a Disneyland Paris partner hotel, but it should not be. Especially when you've got a Gold status at Accor loyalty program. I checked-in on a Sunday afternoon and asked about my welcome drink. They told me to ask for it on Monday, because it was a weekend. So I asked on Monday, one employee was talking to other, then... I decided to talk to Mr. Erlain. He was absolutely unpolite, said that I had to make a complain on Accor website and gave me a bottle of water. Maybe that hotel be the first Accor hotel that denies welcome drink to Gold members. Awful service.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Services are not quick enough

TripAdvisor rating 3.0/5

babybluebeetle Friends getaway - 08/12/2019 TripAdvisor review

Our bathroom sink was clogged and we have to call 3 times before any technician come and fix it. We waited and they didn't come which kind of wasted some of our time. We noticed the bedsheet was also not very clean. Other than that, the staffs are friendly and helpful.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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