Hotel was well located for Disneyland paris, the room We had was a little dated and dull however we weren’t in the room much so it was ok

Hotel in a good location, but the service is very far from an accor standard. The room was not cleaned even trash was not empty, kitchen was full of ant, the window did not work, safe did not work.

I have checked in to the aparthotel (room 308) on 06 Jun late afternoon.  I had originally intended to stay till 10 Jun.  However, I had checked out on the same day on 06 Jun evening.  It was not up to my expectations based on the pictures shown on your website: 1. The common corridor had a very bad stench (similar to that of a toilet) that seemed like it was not cleaned. 2. The apartment was dusty & not cleaned, from the floor to the kitchen appliances/utensils. 3. When I pulled out the sofa bed, there were many brown pieces that seemed like broken wood pieces and foam from the sofa.  When I asked the reception to replace the bed sheet, I was told that there is no housekeeping to do so. 4. The general upkeep & maintenance of the room and hotel were lacking. With the situation of COVID, I was hoping that the aparthotel would improve on the cleanliness standard.  However, from the remark made by the reception that there is no housekeeping, I was not sure of further cleaning can be done to the apartment.  I did not want to expose my wife and children to this environment for fear of contracting COVID, I had decided to check out on 06 Jun evening. I had written to the hotel at H6…, and appealed to the management for a full refund. There is no reply from the hotel since then. Very disappointed on the lack of response.

Very well located. Close to Shopping Areas. Shuttle bus facility to Disneyland.

Staff were very friendly and spoke excellent English, none of our group were French speakers. Rooms were perfect with small kitchenettes, they aren't fancy but don't need to be as we were literally just sleeping in them as spent all day in Disney. If you need anything for the room ask at Reception ie hairdryer, fan, shampoo. We didn't use the pool but it looked lovely. There is a regular shuttle service to Disney a short walk from the hotel, you could walk it if you wanted. Hotel is next door to the Val d'europe shopping centre, which is massive and has a shop called Auchan has a huge food hall downstairs to buy supplies for your stay. There is an RER Train station (you have to walk through the shopping centre and out the other side to get to it) which takes you to Paris City centre for about €5. Overall would definitely stay again as a base for Disney Paris.