Aparthotel Adagio Marne la Vallée Val d'Europe

Customer review rating 3.9/5 12,416 reviews

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Aparthotel Adagio Marne la Vallée Val d'Europe
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+ 14 Services

Hotel extras

  • Right next to Disneyland® Paris

  • Free direct shuttle

  • Entry tickets for the park available at reception

  • Swimming pool and business corner

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundromatPaying
Leisure and activities
  • Indoor heated pool
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Aparthotel Adagio Marne la Vallée Val d'Europe

42 cours du Danube
Serris
CEDEX 4
77706 marne la vallee
france

Tel: +33160428282

Fax: (+33)1/60428200

Check-in from 15h00

Check out up to 11h00

  • RER A :  A VAL D'EUROPE

  • By plane

    PARIS ORLY At 38km / 23.61 miles

  • By plane

    ROISSY CDG At 43km / 26.72 miles

  • By train

    MARNE LA VALLEE At 3km / 1.86 miles

GPS :48.856, 2.78639

Our accommodation(s)

Studio for 3/4 people

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Studio

Our guest reviews for
Aparthotel Adagio Marne la Vallée Val d'Europe

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

12,416 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,945 reviews

Well located, comfortable, good stay

Customer review rating 4.0/5

Diana Couples - 17/10/2020 Confirmed reviews ALL

Perfect place to stay when visiting Disneyland Paris. The village where is located has everything you need with a shopping mall 3 min walk, the RER station. Apartment suited for a good stay with your family or friends.

Excellent location to Disney

Customer review rating 5.0/5

Jill B. Solo - 02/10/2020 Confirmed reviews ALL

This was my second stay at this hotel. The first time was only one night but this was for 7 nights. I was interested to see the changes since Covid. On entering the hotel there is markings on the floor and hand gel. There are markings on the floor at the reception desk to ensure social distancing. I was greeted by a friendly lady receptionist who explained all the local amenities and times of shuttle buses to Disney. The lifts only allow 2 people at a time and again there are clear markings on the floor. The apartment is spacious and cleaned to a very high standard. There are a few scuffs on the walls but this is to be expected on a popular hotel with a high volume of guests and it is only cosmetic and doesn not detract from your stay. There is a hob, microwave, dishwater, kettle , coffee maker and all the dishes and utensils that are required. I slept very well and considering the size of the hotel, it is very quiet even near the road. I stupidly left my key card in my room and had to go back down to reception for a replacement and this was dealt with by the male receptionist who was very kind and issued me with the card telling me not to worry when I was apologizing profusely at my mistake. I would absolutely recommend this hotel and hope to stay again soon. They are dealing with these unprecedented time to a very high standard. Well done to all the staff.

Dear Guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Marne-la-Vallée Val d'Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Françoise-Deputy Director

Good location, poor cleaning

Customer review rating 3.5/5

Alexandra S. Families - 22/09/2020 Confirmed reviews ALL

The apartment was poorly clean, the floor was stained and sticky with grease but we couldn't clean it because there was no broom nor mop. This was an apartment for 5 but only had 4 chairs and a set of 4 plates... The bath plug was not working and the dishwasher had tablet compartment broken. Before the stay I had a bad time trying to contact the reception, as no one answers phone calls or emails (I had to contact local support to get in touch). On Saturday, 19th September morning, we were at the bus stop at 8:05am and the Disney shuttle did not appear, so we had to wait till 8:45 and travel in a full bus.

A good hotel near Disneyland

Customer review rating 4.0/5

Andreea Families - 19/09/2020 Confirmed reviews ALL

The hotel has a very good location and also o shuttle every day to and back to Disney. The ride leasts 3 minutes. But the rooms are bot very clean. It’s pretty clear they don’t clean the room with interest.

Great location

Customer review rating 4.0/5

Pat Families - 11/08/2020 Confirmed reviews ALL

The Adagio Aparthotel is in a brilliant location to access Disneyland Paris, about 15 minute walk if you don't catch the shuttle bus. Huge shopping mall within less than a 5 minute walk which also housed every type of restaurant you can think of and the biggest supermarket (Auchan) that I've ever seen! Rail stations within the Disney Park and also at the shopping mall, so getting into Paris or elsewhere is relatively convenient. The staff at the hotel was helpful, which is more than can be said for the head office which I tried to contact with a query many times prior to my visit. Fortunately the staff at the hotel sorted everything out. The hotel itself is in need of some TLC, but sheets, towels etc were fine as was the (limited) kitchen equipment.

Pleasant stay

Customer review rating 3.5/5

Louise Families - 10/08/2020 Confirmed reviews ALL

Great hotel, had an issue with the toilet but was fixed very quickly. Lovely sized apartment and couldn’t really complain for the price paid. One negative was that it was so hot but not possible to have the window in the bedroom open because anyone could have accessed the apartment from outside. Great kitchen facilities, wasn’t expecting a dishwasher! Nice tv, comfy sofas. The shuttle buses to the parks were a bit confusing in the morning as to where they left from. Also I felt that some of the electrical fittings could have been safer, eg plug socket falling off the wall in the kitchen area. Also the swimming pool was ok but very very cold and the area outside the floor was very dirty. All in all though great value for money.

Disgusting hotel & customer service

Customer review rating 0.5/5

Zoe A. Families - 04/08/2020 Confirmed reviews ALL

Hotel doesn’t answer the phone before or during the stay, they also don’t reply to emails !! Checkin should have been 3pm but didn’t get in room till near 4pm as it wasn’t ready, once in room it was full of flys & smelt of the rubbish room !

Great location but dirty room

Customer review rating 2.0/5

Kirsteen Families - 03/08/2020 Confirmed reviews ALL

On arrival advised we had been upgraded which was great. Ideal location for Disneyland. No information given about the apartment ie how to get more bin bags, where to take rubbish. Had requested a fan but not given one. Our room was dusty, had cobwebs and hadn’t been cleaned properly from previous guests as papers found in the safe. Slightly concerning considering Covid-19. Thankfully I had my own cleaning wipes! Windows are only able to be open or closed, not able to leave on a latch so not safe with a special needs child or at night as we were on the ground floor. Room 54 is located near to heavy doors leading to other corridors, which were banging closed till after midnight most nights causing the doors in our apartment to rattle. Frightened my son. No secure left luggage room, you just leave your case behind reception. After checkout, when waiting for our taxi we needed to use a toilet to change my son but the hotels lobby toilets are closed due to the virus according the reception! Told to go to the shopping centre and use the ones there. A poor excuse for not wanting to clean the toilet facilities.

well located and everything is within walking

Customer review rating 3.5/5

Elaine B. Families - 02/08/2020 Confirmed reviews ALL

rooms are basic but very clean couldn't get into are room till 3 so had a long wait of 4 hours before we got the room only thing I can say is they would need a cleaner to come in to empty bins in the days we were there bins were overflowing

Good location

Customer review rating 4.0/5

S Families - 27/07/2020 Confirmed reviews ALL

In general it was a good experience, except for the fact that we were not notified that the swiming pool was closed due to Covid-19. The facilities look a little bit old, but the location is perfect to go to Disneyland Paris with a free shuttle, which was also not too often 2 per day (2 going - 2 returning) Parking price was reasonable.

Basic, cheap, Does not need to be more.

Customer review rating 3.5/5

Jb Couples - 27/07/2020 Confirmed reviews ALL

This is the third time we have stayed at adagio MLV combined with a visit to the Disney parcs. We come back because of the cheap prices in comparison with the Disney hotels. It is wel located and has a small kitchen witch is nice to save us some money. It is nice to relax in a sofa and have a fridge after a long day in the parcs. Although the rooms have all the facilities we need and are clean . The rooms do look outdated and you can see some aging appearing . The wall are not that nice anymore. The furniture is lived and the carpets can have stains. But for the price we pay. This is no problem at all...

Very good

Customer review rating 4.5/5

James A. S. Families - 22/07/2020 Confirmed reviews ALL

Excellent very well located Clean and tidy rooms Plenty of hot water Brilliant

Great location

Customer review rating 4.0/5

Déaglán Families - 20/03/2020 Confirmed reviews ALL

Good. Location was great for travel to Disney and also to the large shopping mall that had everything we needed to supplement our stay. Apartment was basic but provided enough space for our group of 6. Only real issue was noise, a constant banging of what sounded like a metal gate at all times of the day and corridors were noisy as many people come and go at all time of the day and night. Free bus service to Disney was very helpful for our stay. Staff also were great, spoke great english and were always pleasant. On our last day we were able to check out but leave our bags at the hotel for a few hours before our flight, this was another great service they provided as we didn't have to carry our bags around while we killed time in the shopping mall. I would return as location, price and amenities were all what we were looking for.

Great location

Customer review rating 3.5/5

Sue J. Families - 17/03/2020 Confirmed reviews ALL

We had a lovely , warm and friendly welcome when checking in. The hotel is in a great location for restaurants and shops and within walking distance of disney ( about 20 mins) Great pool Rooms are ok but carpets need replacing in both the rooms and corridors. Our fridge froze everything even at the lowest temperature and when we checked under the beds before leaving, there were sweet wrappers under there from previous guests. The most disappointing thing was,after we had checked out, we asked for boiling water to make up a babies bottle and the receptionist tried to charge 2.50 euros. All in all very good value just needs a bit of TLC

Was ok

Customer review rating 3.0/5

Victoria Families - 15/03/2020 Confirmed reviews ALL

Stay was ok, room was not over clean and had a funny smell. We were disappointed by the shuttle bus that we waiting for over 20mins and it never turned up so we ended up paying for a uber

Great location

Customer review rating 5.0/5

Nick Families - 13/03/2020 Confirmed reviews ALL

Very convenient location. Only 5 minutes from Disney and 1 minute from big shopping mall. Staff were very friendly and helpful. For the price the rooms were more than decent.

I had my stuff taken from my room when I was at the Disney Park.

Customer review rating 0.5/5

Rebekah Solo - 12/03/2020 Confirmed reviews ALL

I picked this hotel because it was a last minute solo trip to Disneyland Paris and I just needed somewhere near the parks that was reasonable prices and was walking distance or had a free shuttle bus. It was also advertised as family friendly. I was impressed when I first arrived a rather large apartment room with a bed, pull out sofa beds and kitchen and bathroom a lot for one person but perfect for families on holiday there was also a free shuttle bus to the park from the hotel. However on my last night I can back having spent the whole day in the disney parks and my stuff had been taken from my room - everything I had left mostly clothes, underwear and toiletries were taken. Staff weren’t helpful they told me I would have to speak to the manager who didn’t come in till 9am the next day but I had a early flight home so wasn’t able to wait. They moved me to a new room and apologised. Not once did they call the police or offer to help me to (considering I was in a foreign country and couldn’t speak the language I felt that this would have been helpful) and since have been returned and tried to ring the hotel for answers and they have just kept me on hold for 20 minutes with no response and are now saying I should have filed a police report and so now I can’t get any of my money back and they still haven’t located my things. I would not recommend staying here if you want to feel safe and secure in your room and that your stuff will be ok because it doesn’t feel secure at all and staff seem very unprofessional and unhelpful.

Well located, not very clean hotel,

Customer review rating 2.5/5

Sadegh T. Families - 11/03/2020 Confirmed reviews ALL

The location is great, walking distance to shopping and not far away from Disney parks with convenient shuttle service. The rooms are smaller than what it shows in the picture, also, not as clean as u may expect. The aprthotel provides no room service for stays less than 8 days. So, don’t expect fresh towels and other services that u get at other hotels.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Françoise-Deputy Director

Asked for refund as hotel was not as it seemed on pictures. Was highly repulsive in what they expected me to stay in for the night. Room was cold, dirty and dark and repsresnted what I felt about the hotel.

Customer review rating 0.5/5

Myles Families - 10/03/2020 Confirmed reviews ALL

A disaster.

not clean, poor service, not professional

Customer review rating 1.0/5

Alain W. Families - 10/03/2020 Confirmed reviews ALL

not clean, poor service, not professional

Dear Guest, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Marne-la-Vallée Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Françoise-Deputy Director

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