ibis budget Marne la Vallée Val d'Europe 2 stars

Customer review rating (ALL Rating) 3.9/5 903 reviews

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6, rue de la Gare, 77144 MONTEVRAIN, France

Description

Hotel extras

  • GREEN KEY certification

  • Near RER A

  • TGV station 5 minutes away

  • Bar and restaurant

  • Private parking

Our accommodation(s)

Hotel location

ibis budget Marne la Vallée Val d'Europe

6, rue de la Gare
77144 MONTEVRAIN
France

GPS:48.854191, 2.769579

Telephone
Fax +33 1 60 36 20 09

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  903 reviews

TripAdvisor Rating  3.7/5  1,325 reviews

Customer review rating 1.0/5

Fredrik C. Couples - Confirmed reviews ALL

I arrived not expecting much, given it was an Ibis budget. However, what I was met with managed to not even meet these expectations. As a silver member, I am a regular app user, which showed the room would be available to check in from 12.00. However, despite arriving at 1pm, I was told the room was not in fact ready and I would need to wait an additional hour until just after 2pm for my room. The reason given was that there was work being done, however the manager later then admitted are only 3 of the room type I had booked within the building. If this is the case, the promised check in time needs to be later so that customers are not left with 2 hours of nothing to do in Val D'Europe. We returned at 2, where the manager was now working the desk. Thankfully the room was ready, and credit where it is due she apologised for the wait with complimentary breakfast. We headed to our first floor room, which on first impressions was good for a budget hotel. It was clean, the bed comfortable and the TV worked, though I would like to have seen it on an arm so it can be angled to the bed for a more comfortable viewing experience. There was no hand towel, so we resorted to using our shower floor mat knowing neither of us was going to shower during our 1 night stay. Whether standard or an oversight, I do not know. The Air-Con unit made a odd noise, however we prefer to sleep with this off anyway so switched it off, which we believed to rectify the issue. This was not the case. When we returned at 21.30, a loud pipe like noise was present. Knowing there are no other like for like rooms, we sucked it up, hoping it would stop. It didn't. Not for the entire night. The rooms were marketed as soundproof, yet the only noise it would have kept out is a buzz of a bee. We could here every single noise external to our room within the hotel. Granted no noise from outside the hotel made it in. We woke up, very tired from our lack of sleep and headed for breakfast. If I had paid for this, I would also be complaining about this more, as it was very disappointing. Stale bread, lukewarm sausages and thats about it. Not a huge choice available, but again its a budget hotel. We checked out with the same woman who had originally met us when we attempted to check in the first time, who seemed to still not care, so I didn't bother raising the new issues and will contact my Voyageur premium line. All in all, avoid this hotel, as it's not even suitable as just a place to sleep, as we didn't even get that!

Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Marne-la-Vallée Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Joseph S. Families - Confirmed reviews ALL

Hello good morning At first we are satisfied but this Monday we started to scratch on some part of our body me and my husband and it’s getting worse now. We have a lot of bed bugs bites on our body.. We stay val d'europe ibis budget room 212 16-18 January. We are suffering now. Extremely dissatisfied

Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Marne-la-Vallée Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Sheona W. Solo - Confirmed reviews ALL

Hotel easy to find from the train station.

Thank you for your kind comment. We are delighted to hear that you found our hotel easy to locate from the train station. Our central location is indeed one of the aspects our guests appreciate most. We hope to have the pleasure of welcoming you again in the future. Natalia The reception

Customer review rating 1.0/5

Lesley P. Families - Confirmed reviews ALL

Arrived late and the upper bed was dirty.. we were very tired and had to change rooms and we had a 6 year old child with us.. very inconvenient and upsetting for the the child and all of us

Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Marne-la-Vallée Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Cesar A. P. Q. Couples - Confirmed reviews ALL

The room size was what I expected for the price, location and time of the year (xmas). Overall it was all clean, respected my preference of not cleaning my room. The breakfast was as I expected in terms of variety and quality (average, but good overall). My only complaint is that I reported the restroom light did not work and nobody came to fix or at least have a look.

Dear guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the cleanliness of your room, as well as your breakfast experience. However, we regret to learn about the issue with the restroom light and the lack of follow-up. While our team strives to address maintenance concerns promptly, we understand that this was not your experience. Your comments are valuable, and we will consider them for future improvements. Thank you once again for your insights. We hope to welcome you back in the future. Sincerely, ibis budget Marne-la-Vallée Val d'Europe

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Other web-users rate our hotel

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  • 5 reviews 2/10 Sustainability

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