ibis budget Marne la Vallée Val d'Europe 2 stars

Customer review rating (ALL Rating) 3.9/5 892 reviews

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6, rue de la Gare, 77144 MONTEVRAIN, France

Description

Hotel extras

  • GREEN KEY certification

  • Near RER A

  • TGV station 5 minutes away

  • Bar and restaurant

  • Private parking

Our accommodation(s)

Hotel location

ibis budget Marne la Vallée Val d'Europe

6, rue de la Gare
77144 MONTEVRAIN
France

GPS:48.854191, 2.769579

Telephone
Fax +33 1 60 36 20 09

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  892 reviews

TripAdvisor Rating  3.7/5  1,325 reviews

Very budget. Wouldn’t book again.

TripAdvisor rating 3.0/5

T3308YDsarahi TripAdvisor review

Very cheap, however I wouldn’t return as would prefer a quieter hotel with more bathroom privacy Proximity to Val d’Europe station to go to Disneyland and Paris was very good but longer walk to shopping centre than I expected. Breakfast was very good value for money. I did prepay and they argued about it first morning which I find annoying. Room was very clean but it was so tiny. Too small. Top bunk bed not made up. What I really hated though was the bathroom. It’s not at all a bathroom but a toilet that feels like a portaloo, a glass door shower straight into the room and a tiny sink in the bedroom. Because of this I wouldn’t book again. Was also quite naughty. Had kids knocking and running away on our door and also housekeeping were very noisy as our room was next to their cupboard. Banging on the wall. Very disrespectful of sleeping guests. They charge 2 Euros per bag to bag storage and you can’t use the hotel toilet without asking for the key at reception.

Customer review rating 4.0/5

Margie F. Families - Confirmed reviews ALL

It was great. The room was a bit small but okay for just staying the night. Well kept and the housekeeping is superb.

Good morning, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your stay and that you found the room well kept and the housekeeping superb. We appreciate your understanding regarding the room size, which is designed to be comfortable and practical for short stays. We hope to welcome you again in the future. Natalia

Customer review rating 1.0/5

Gary M. Families - Confirmed reviews ALL

Formal Complaint – Bed Bug Infestation and Lack of Staff Response Booking Reference: PVPDKJJQ Stay Dates: 17–20 December Room: 212 Hotel: ibis Marne-la-Vallée Dear Sir or Madam, I am writing to formally complain about a serious issue encountered during my family’s stay at ibis Marne-la-Vallée from 17 to 20 December, booking reference PVPDKJJQ, in room 212. During our stay, my partner, our children, and I suffered numerous bed bug bites, resulting in significant discomfort, distress, and ongoing irritation. All members of our family have dozens of visible bites, which we believe clearly indicates a bed bug infestation in the room we were assigned. What has been equally concerning is the complete lack of response and professionalism from hotel staff when this matter was raised. When I attempted to report the issue at reception and request to speak with a manager, my concerns were dismissed. No apology was offered, no immediate action was taken in our presence, and staff proceeded to assist another guest while ignoring my request entirely. Given the hotel’s proximity to Disneyland Paris and its popularity with families, this situation is particularly alarming. A failure to address hygiene concerns of this nature poses a risk to guests, especially children. Under French hospitality and consumer protection laws, accommodation providers have a legal obligation to ensure rooms are safe, hygienic, and fit for purpose. Bed bug infestations and the failure to respond appropriately to guest complaints fall short of these standards. I am therefore requesting: 1.A formal written apology 2.A full investigation into the condition of room 212 during our stay 3.Appropriate compensation for the distress, discomfort, and impact on our family holiday 4.Confirmation of corrective measures taken to prevent this from happening to future guests Mr Gary M.

Customer review rating 1.0/5

Joe D. Couples - Confirmed reviews ALL

Not sure how this justifies the price when it’s only one rung up from an F1. So the shower pod is in your room, and it doesn’t stink of tobacco, but the point of a hotel is somewhere to sleep. When the bed is so hard, and the sheets are so hard and noisy that you can’t sleep, and the compressor from the aircon unit is hissing all night long then I don’t think it’s fulfilling its purpose.

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations, particularly regarding comfort and sleep quality. We understand how important a good night’s rest is, and we regret that the mattress, bedding, and noise from the air-conditioning impacted your experience. Please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to welcome you again in the future and provide a more pleasant stay. Natalia

Customer review rating 3.5/5

Danielle F. Solo - Confirmed reviews ALL

I’ve stayed here a few times and this was a last minute booking. It’s cheap and cheerful, clean and comfy. No general issues and amazing location for train to DLP and Paris. Good shower power Only stayed one night but was in DLP until 2am so the wake up at 8.30 by the cleaner was a little rude! Seeing as I was checking out at 10am. The room was very cold even tho I turned the heating on full. And people walking past sounded like they were in the room But the price is very reasonable

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the cleanliness and comfort of your room. However, we apologize for the disturbance caused by the early cleaning service, particularly after your late night at Disneyland. We strive to balance our housekeeping schedule with guest comfort and appreciate your understanding in this matter. Regarding the temperature in your room, we regret that you experienced discomfort; our team is always available to assist with any heating concerns during your stay. Your comments about noise have been duly noted as we continuously seek ways to enhance our guests' experience. Thank you again for your input. Best regards, ibis budget Marne-la-Vallée Val d'Europe

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Other web-users rate our hotel

  • 938 reviews 9.4/10 Location
  • 962 reviews 4.8/10 Room
  • 609 reviews 7.2/10 Service
  • 7 reviews 6/10 WiFi
  • 606 reviews 3.7/10 Comfort
  • 378 reviews 6.6/10 Cleanliness
  • 316 reviews 7.1/10 Breakfast
  • 129 reviews 3.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.