I stayed from Friday to Monday to celebrate my birthday and left a bit disappointed with the service. On the first night, I asked for two extra pillows and was told I'd find these in the room. They were not there so I called and asked for them to be brought up and was told it'd be two minutes. Waited up for a couple of hours and nothing. The next day, I asked again at reception and their response was "I'll see if I can find one". They did bring them up in the end which was appreciated. We paid for breakfast each night for the next morning, but on Sunday, we were not told the breakfast finished earlier on weekdays, so we came down when it had just finished and were made to feel like a huge inconvenience for asking to grab whatever was left over since we had paid for it. All in all, having worked for Accor for a few years in the past, I expect more from the service. The hotel itself was clean and conveniently located for Disneyland, but that was it.

Really good rooms for the money reception was ok

Location is great directly opposite a train station and facilities were decent. Breakfast was disappointing for the price point and bed was 2 single mattresses pushed together which would slide apart constantly. The shower was great with high pressure and temperature but the door would make a loud snap noise and the floor would sink and pop when you step on it.

Staff wasvfriendly

I have stayed here twice now and it was just as wonderful the second time as it was the first. Clean and super close to Disneyland. The beds were very comfy and the service was excellent!

Dear Ibis Customer Service Team, I actually think it is a good thing that you sent me this email, because I have a serious complaint to make regarding the extremely poor experience I had during my stay. First and foremost, I do not agree with this invoice, and I do NOT authorize any additional or unauthorized charges without a clear explanation and proper clarification of what they refer to. I have already paid for my accommodation, parking, and all other tourism-related fees associated with my stay. I did not use any other services provided by the hotel that would justify additional charges. Therefore, I am formally disputing any extra charges appearing on this invoice and request a complete explanation of each one. My stay from September 10th to September 13th was one of the worst hotel experiences I have ever had. The sink in my bathroom was clogged. I requested assistance more than five times, and nobody came to help me. My room was also not cleaned. This caused an enormous amount of inconvenience and frustration. After an exhausting day, I had to go to the front desk myself to ask for towels and plastic bags so that I could clean the room myself, simply because no one had taken care of it. The situation at the reception was also extremely disappointing. There were several other guests complaining, and the staff appeared unhappy, unwilling, and clearly lacking in willingness to assist customers. This is absolutely not the level of service I expect from a hotel of the Ibis brand. There was also an issue regarding parking. When I booked and paid for my stay in advance through the Ibis website, the information available on the website stated that parking was free at the property. However, when I arrived, I was treated very poorly and was told that I had to pay for parking because your policy had recently changed and the website was undergoing updates. That is not my responsibility as a customer. If your policies change, your website and booking information must accurately reflect those changes. Customers should not be charged differently from what was communicated at the time of booking. Another situation that was particularly disappointing was my husband’s birthday. I informed the hotel in advance, as I always do when staying at a hotel for a special occasion. At other hotels, this has always resulted in a kind gesture, a birthday message, or at least some acknowledgment from the hotel. Instead, the only communication I received was an email essentially telling me to go to the reception and purchase something myself if I was interested. That was incredibly impersonal and completely missed the opportunity to provide even a small gesture of hospitality. It was a very poor customer experience. What makes this even more ironic is that this is a hotel that accommodates people who are visiting the Disney parks. What a missed opportunity to create a positive and memorable experience for families and visitors. This type of property should understand how important hospitality, customer service, and attention to detail are to its guests. Unfortunately, my experience was the complete opposite. The entire stay was extremely disappointing, from the lack of housekeeping and maintenance assistance to the poor attitude at reception, the parking issue, and the lack of any meaningful customer care. I must also say that the checkout email itself is extremely poorly written and confusing. The communication is unclear and poorly structured, and instead of making the checkout process reassuring and straightforward, it creates anxiety and confusion for the customer and practically invites complaints. I therefore ask you to review this invoice immediately and provide a detailed explanation of every charge listed on it. To be absolutely clear: I do not authorize any additional charges that I have not explicitly agreed to or that cannot be properly justified and explained. I expect this matter to be reviewed seriously, including the conditions of my room, the lack of housekeeping, my repeated requests for assistance, the parking information provided at the time of booking, and the overall level of customer service during my stay. I look forward to receiving a clear response and a corrected invoice, if applicable. I am writing to add an important piece of information to the complaint I sent previously, after reviewing the invoice you sent me. I noticed that the invoice clearly shows that my parking for three days had already been paid for. Therefore, I do not understand why I was charged another €21 for parking when I arrived at the hotel. I had an unexpected problem with my flight, which caused me to arrive late in the afternoon/evening. When I finally arrived at the hotel, the service I received from the male staff member working at the reception that night was extremely poor. He treated me with a great deal of impatience and made me pay for the parking again, even though it had already been paid for in advance. So I would like to understand: Why was I charged twice for the same parking? I am therefore requesting a refund of the €21 parking charge, because I had already paid for three days of parking. The invoice you sent me confirms this. I was already exhausted due to the problems with my flight, and instead of receiving assistance and a welcoming service when I arrived, I was treated impatiently and was required to make an additional payment for something I had already paid for. This was even more frustrating because I was also experiencing problems with my room. The sink in the bathroom was not working properly, and I repeatedly asked for assistance. I also asked to be moved to another room because of the problem, but I was repeatedly told that the hotel was full and that there were no other rooms available. I had to remain in a room where the sink was not functioning properly despite repeatedly asking for help. Considering everything that happened during this stay, I find it completely unacceptable that I was also charged twice for parking. Therefore, I would like you to review the invoice and refund the €21 that I was charged for parking upon arrival, since this amount had already been paid as part of my booking. Please also clarify why I was charged a second time and why the staff member required me to make this additional payment. This is an additional point to my previous complaint, and I expect it to be taken into consideration when reviewing the entire situation. I look forward to your response and to receiving confirmation of the €21 refund.

Easy to find hotel warm and quiet close to amenities disappointed no kettle in the room with tea or coffee for what we paid it wasn’t meant to be a basic room luckily it was only one night

No cot in room as requested. Cot was broken when we asked for this. Other than that it was a good experience.

Very good location and staff were very friendly. Room was clean and excellent value

Great location to stay if visiting Disney, train station right at the doorstep and 1 stop away from Disney. 15minute walk to the outlet mall by walk or quick 5minute ride by car. Loads of cafes and restaurant short walk away.

Had a lovely stay in this hotel in August 2026. We used the hotel as a base to explore Paris. Great location near a big shopping centre and right near the train station. Will definitely stay here again.

Reception insisted on us paying for our stay even though it was clearly shown as prepaid. We are now having to reclaim but no word as yet.

I was charged again for the room on arrival having already booked ahead and paid upfront. Rather than getting a refund the next morning once I had checked the payment for the room, I had to fill in a form and then wait for the refund to be processed at a later time. We also requested an additional pillow as my son was struggling with a cough and needed to be a little more elevated to sleep. We were told there were no more pillows and that we had one each and that was all we could have. Really disappointing and both events made me think twice about using Ibis again. However, the one positive point was that the security guard very kindly helped us find the entrance to the parking garage but walking down to the entrance of the parking garage. This was much appreciated after our 11hour drive to the hotel.

Terrible all 3 of us have bed bug bites.

Rooms were smaller than expected, water easily flows out of shower, didn't seem as clean as it could have been. Staff very kind!

All was good for a quick overnight stay before moving on

It’s our second stay here (we were last year also and it was great), you might see from the notes / case at the front desk and the email I’ve sent over, a never ending random knocking noise from the neighbour’s room 231 (I was in the 233), went 3 times at the front desk, even brought the security guard with me so he can hear for himself, from desk receptionist went personally as he stated an spoke with them and assured everything is ok and their child/boy will stop the knocking, never happened. After a total of 2 hours roughly at around 2:00AM I went the 4th time at the front desk to ask for another room (you can check the cameras) so I took my sleeping daughter, my wife and the luggage and we moved. I understand very clear that it was the best soldier me at that time, but, it was not the correct thing to do, morally speaking or logically, we were not the ones coursing the trouble. Have some videos in case you need that, the security guard assured me there was no one on the floor above or under and the noise was only coming from the room 231, like some sort of spring/furniture going up and down, sometimes softer other times harder, having the headboard of the bed against the room231 I literally woke up from my sleep with the banging noise, like some was doing it on purpose…. I never asked for anything more that to be able to sleep, which at the end of the day I paid for. The new room was 201, better for a while, except the laundry room was next door and we woke up very early with other banging noise from the workers, but St least they were doing their job so I did not complain about that. Breakfast was great as always! Big kudos for that, that why I won’t rate it 1 overall because it won’t be fair.

We stayed 2 nights in August and were not impressed with a number of things. We were given an accessible room which was fine, we were grateful for the extra space with a small child. However, parts of it just felt unclean. There were hairs on the floor in the bathroom on arrival and a suspicious mark on the back of the toilet seat! The shower seat, that we thankfully didn’t need to use, was also visibly dirty. The noise that housekeeping made in the corridor each morning was ridiculous. Letting the doors slam and so much banging and crashing. I’m actually not quite sure what they did because the same huge amount of recycled bottles that had been left by the lifts, was still there 2 days later when we left! The staff were quite unpleasant. We were ignored on entry and exit each time and the few times we did have to interact with them, we felt like a real burden. Overall the location is fantastic. A 5 minute walk to Val de Europe shopping centre and a step away from the RER to get to Disney in just a few minutes.

Recommend this hotel