At check in I was ignored for several minutes whilst 4 staff members chatted amongst themselves. My booking confirmation email and booking details on the hotel website state that the the room has tea & coffee facilities and a safe in the room, but there was neither. When asking reception about this they didn't seem to care and just said they couldn't find it on their website. Housekeeping staff were constantly banging a loud staff door next to my room for a couple of hours first thing in the morning, waking me up. Complained about this after the first time it happened, reception staff said they would speak to housekeeping about it but nothing changed the following mornings. Walls are paper thin so you can hear everything. No peace and quiet whatsoever. Probably the worst hotel experience I've ever had.

We stayed at the Ibis Marne-la-Vallée Val d'Europe, which shares its property with an Ibis Budget. Our booking was originally for 30 September to 5 October 2026. When our flight date changed, I emailed the hotel, and the check-in date was moved to 1 October without any difficulty on arrival. The location is outstanding. Two train stations are nearby: the RER A is right outside and reaches Disneyland in five minutes, while the RER B is a five-minute walk away. Two shopping destinations are also close by: the Val d'Europe mall and, directly opposite, the La Vallée Village designer outlet. Both offer great shopping. Nearby restaurants include Pizzeria La Roma, where we dined several times. The breakfast buffet is also great with a good variety of options available… The manager and staff at Ibis were exceptional. Each one was pleasant and went out of their way to make our stay comfortable. We travelled to Rome for a couple of days and left our larger luggage at the hotel, a service that usually carries a small fee.. Everything was intact when we returned. We would gladly stay here again on our next visit to France.

Ideal location for an off site stay in Disneyland Paris right next to the train station which literally takes less than 5 mins. About a 7/10 min walk from a huge shopping centre with a French supermarket , Lidl and primark and MacDonald's. Beds very comfortable . Air con and heating with control to lower or high ten the temp, shower room with a really good hairdryer and toilet and sink . Does have tv also but obviously all in French . Staff polite and pleasant . Luggage storage room also. Will definitely use again

The reception team were very rudeand unhelpful. I have a disabled sister who is scared of lifts, prior to our stay i asked if we could request a lower floor, we arrive to be put on the top floor when asked if there was any lower floors we were told you have to be here at 12:00pm as thats when people start arriving. I feel it is unfair to not help a disabled person as they arrive what you deemed to be too late. We then asked to use the stars as my sister doesn't like lifts due to her autism and claustrophobia to be mst with we don't have stairs. No help... eventually after we waited the person behind the till asked a worker to show us the stairs... it is a good job my other daughter isn't bothered because they sent her in the lift to open the door at the top. The room was very hot and noisey from the train station below so none of us really slept i eould not stay here again

At breakfast one member was really uncomfortable and “demanded” us to take ourselves the plates and leftovers from the table. Rude and unpleasant. And we were with a baby, the logistic was not easy and there zero empathy. Totally a bad classification because of it

The hotel is well located next to the Trainline into Disneyland and Paris. Like all hotels in the area, it capitalises on that. It's a shame parking is not included in the price, again something that has been capitalised on given the area. The room was clean and tidy, although very basic. The ensuite bathroom was a very budget 'bathroom pod' type inserted into the corner of the room.

Lovely clean, basic hotel perfect for Disney, only one stop on train to Disney, very budget friendly

Had a lovely stay at the hotel. Most staff were friendly and supportive. Some not so. Generally no issues with our stay. The only suggestion would be for the rooms to provide an iron or have a seperate room for ironing with an iron board. Due to a large event I found we would ask for days from arrival for an iron and we would simply be told that they are booked out. It was so hard to get one but having a room allows everyone to use and not keep the irons for long periods in their rooms especially when the hotel only has a small number of irons.

Booked for a family after a trip to Disney, as a base to go to Paris for the day. Room was large and tidy with comfortable beds and a very clean bathroom (shower pressure was excellent) Only issue was no light in the one part of the room and a few more facilities would have been appreciated (like a kettle or proper glasses, but guess they want you to use the cafe in reception) Right next to the station and the car park was very secure. All staff pleasant, I actually emailed a query about the parking prior to arrival and the response was quick and helpful. Would recommend and use again

I stayed from Friday to Monday to celebrate my birthday and left a bit disappointed with the service. On the first night, I asked for two extra pillows and was told I'd find these in the room. They were not there so I called and asked for them to be brought up and was told it'd be two minutes. Waited up for a couple of hours and nothing. The next day, I asked again at reception and their response was "I'll see if I can find one". They did bring them up in the end which was appreciated. We paid for breakfast each night for the next morning, but on Sunday, we were not told the breakfast finished earlier on weekdays, so we came down when it had just finished and were made to feel like a huge inconvenience for asking to grab whatever was left over since we had paid for it. All in all, having worked for Accor for a few years in the past, I expect more from the service. The hotel itself was clean and conveniently located for Disneyland, but that was it.

Really good rooms for the money reception was ok

Location is great directly opposite a train station and facilities were decent. Breakfast was disappointing for the price point and bed was 2 single mattresses pushed together which would slide apart constantly. The shower was great with high pressure and temperature but the door would make a loud snap noise and the floor would sink and pop when you step on it.

Staff wasvfriendly

I have stayed here twice now and it was just as wonderful the second time as it was the first. Clean and super close to Disneyland. The beds were very comfy and the service was excellent!

Dear Ibis Customer Service Team, I actually think it is a good thing that you sent me this email, because I have a serious complaint to make regarding the extremely poor experience I had during my stay. First and foremost, I do not agree with this invoice, and I do NOT authorize any additional or unauthorized charges without a clear explanation and proper clarification of what they refer to. I have already paid for my accommodation, parking, and all other tourism-related fees associated with my stay. I did not use any other services provided by the hotel that would justify additional charges. Therefore, I am formally disputing any extra charges appearing on this invoice and request a complete explanation of each one. My stay from September 10th to September 13th was one of the worst hotel experiences I have ever had. The sink in my bathroom was clogged. I requested assistance more than five times, and nobody came to help me. My room was also not cleaned. This caused an enormous amount of inconvenience and frustration. After an exhausting day, I had to go to the front desk myself to ask for towels and plastic bags so that I could clean the room myself, simply because no one had taken care of it. The situation at the reception was also extremely disappointing. There were several other guests complaining, and the staff appeared unhappy, unwilling, and clearly lacking in willingness to assist customers. This is absolutely not the level of service I expect from a hotel of the Ibis brand. There was also an issue regarding parking. When I booked and paid for my stay in advance through the Ibis website, the information available on the website stated that parking was free at the property. However, when I arrived, I was treated very poorly and was told that I had to pay for parking because your policy had recently changed and the website was undergoing updates. That is not my responsibility as a customer. If your policies change, your website and booking information must accurately reflect those changes. Customers should not be charged differently from what was communicated at the time of booking. Another situation that was particularly disappointing was my husband’s birthday. I informed the hotel in advance, as I always do when staying at a hotel for a special occasion. At other hotels, this has always resulted in a kind gesture, a birthday message, or at least some acknowledgment from the hotel. Instead, the only communication I received was an email essentially telling me to go to the reception and purchase something myself if I was interested. That was incredibly impersonal and completely missed the opportunity to provide even a small gesture of hospitality. It was a very poor customer experience. What makes this even more ironic is that this is a hotel that accommodates people who are visiting the Disney parks. What a missed opportunity to create a positive and memorable experience for families and visitors. This type of property should understand how important hospitality, customer service, and attention to detail are to its guests. Unfortunately, my experience was the complete opposite. The entire stay was extremely disappointing, from the lack of housekeeping and maintenance assistance to the poor attitude at reception, the parking issue, and the lack of any meaningful customer care. I must also say that the checkout email itself is extremely poorly written and confusing. The communication is unclear and poorly structured, and instead of making the checkout process reassuring and straightforward, it creates anxiety and confusion for the customer and practically invites complaints. I therefore ask you to review this invoice immediately and provide a detailed explanation of every charge listed on it. To be absolutely clear: I do not authorize any additional charges that I have not explicitly agreed to or that cannot be properly justified and explained. I expect this matter to be reviewed seriously, including the conditions of my room, the lack of housekeeping, my repeated requests for assistance, the parking information provided at the time of booking, and the overall level of customer service during my stay. I look forward to receiving a clear response and a corrected invoice, if applicable. I am writing to add an important piece of information to the complaint I sent previously, after reviewing the invoice you sent me. I noticed that the invoice clearly shows that my parking for three days had already been paid for. Therefore, I do not understand why I was charged another €21 for parking when I arrived at the hotel. I had an unexpected problem with my flight, which caused me to arrive late in the afternoon/evening. When I finally arrived at the hotel, the service I received from the male staff member working at the reception that night was extremely poor. He treated me with a great deal of impatience and made me pay for the parking again, even though it had already been paid for in advance. So I would like to understand: Why was I charged twice for the same parking? I am therefore requesting a refund of the €21 parking charge, because I had already paid for three days of parking. The invoice you sent me confirms this. I was already exhausted due to the problems with my flight, and instead of receiving assistance and a welcoming service when I arrived, I was treated impatiently and was required to make an additional payment for something I had already paid for. This was even more frustrating because I was also experiencing problems with my room. The sink in the bathroom was not working properly, and I repeatedly asked for assistance. I also asked to be moved to another room because of the problem, but I was repeatedly told that the hotel was full and that there were no other rooms available. I had to remain in a room where the sink was not functioning properly despite repeatedly asking for help. Considering everything that happened during this stay, I find it completely unacceptable that I was also charged twice for parking. Therefore, I would like you to review the invoice and refund the €21 that I was charged for parking upon arrival, since this amount had already been paid as part of my booking. Please also clarify why I was charged a second time and why the staff member required me to make this additional payment. This is an additional point to my previous complaint, and I expect it to be taken into consideration when reviewing the entire situation. I look forward to your response and to receiving confirmation of the €21 refund.

Easy to find hotel warm and quiet close to amenities disappointed no kettle in the room with tea or coffee for what we paid it wasn’t meant to be a basic room luckily it was only one night

No cot in room as requested. Cot was broken when we asked for this. Other than that it was a good experience.

Very good location and staff were very friendly. Room was clean and excellent value

Great location to stay if visiting Disney, train station right at the doorstep and 1 stop away from Disney. 15minute walk to the outlet mall by walk or quick 5minute ride by car. Loads of cafes and restaurant short walk away.