Dear Jane P., Thank you for your lovely feedback. We are delighted to hear that you found your stay enjoyable and our location convenient for your visit to Disneyland Paris. It is wonderful to know that our staff made you feel welcomed and that you felt safe during your time here. We look forward to welcoming you back in the future. Best regards, ibis Marne-la-Vallée Val d'Europe

Dear, Thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that our convenient location and comfortable rooms met your expectations, and that you enjoyed our breakfast buffet. We acknowledge your concerns regarding soundproofing and will certainly keep this in mind as we continually strive to enhance our guest experience. Your feedback regarding the service provided during check-in and breakfast has been duly noted. We aim to deliver a warm and welcoming atmosphere, and it is regrettable that this was not your experience. We will investigate about the behaviour of our staff and we apologize about this matter. Thank you once again for your valuable insights, and we hope to have the opportunity to welcome you back in the future. Best regards, The team Ibis Marne-la-Vallée Val d'Europe.

Dear Sophie B., Thank you for your kind words regarding our location and the cleanliness of your room. We appreciate your feedback regarding the amenities, and we will take your suggestions into consideration for future improvements. Kind regards, ibis Marne-la-Vallée Val d'Europe

Dear Melanie S., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient; however, I regret to learn that noise disturbances affected your comfort during the night. We understand how important a peaceful environment is for our guests' restful experience. Your comments will be taken into consideration as we continuously strive to enhance our services. Goodbye and best regards, ibis Marne-la-Vallée Val d'Europe

Dear Peter M., Thank you for your positive feedback. We are delighted to hear that you found our staff helpful, enjoyed the cleanliness of our hotel, and had a pleasant breakfast experience. We look forward to welcoming you back on your next visit. Best regards, ibis Marne-la-Vallée Val d'Europe

Dear Sinead M., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient for your visit to Disneyland Paris and that our team provided helpful assistance during your travels. It is also gratifying to know that you appreciated the cleanliness and comfort of your room after a long day at the park. Your positive remarks motivate us to maintain our high standards and serve our guests better. We look forward to welcoming you back for another perfect stay in the future. Best regards, ibis Marne-la-Vallée Val d'Europe

Dear Sara H., Thank you for taking the time to share your experience at ibis Marne-la-Vallée Val d'Europe. We are delighted to hear that you found our location convenient for your travels, especially with easy access to the RER train and proximity to the Val D’Europe shopping centre. It is gratifying to know that our team provided you with friendly service and that you enjoyed the cleanliness and comfort of your room. We appreciate your feedback regarding the lighting in the table and chairs area. Your observations are valuable to us as we continually strive to enhance our guests' experience. We look forward to welcoming you back on your next visit. Best regards, ibis Marne-la-Vallée Val d'Europe

Dear Andrey R., Thank you for sharing your feedback regarding the heating system during your stay. We regret to hear about the discomfort you experienced. Our team strives to ensure a pleasant environment, and your comments will be noted for future improvements. Best regards, ibis Marne-la-Vallée Val d'Europe

Dear Steve M., Thank you for your kind review regarding your recent stay at ibis Marne-la-Vallée Val d'Europe. We are delighted to hear that our location met your expectations and that you found our proximity to Disneyland and the railway station convenient for your family trip. It is also gratifying to know that you appreciated the cleanliness and comfort of our hotel, along with the welcoming nature of our staff. Your recommendation means a great deal to us, and we are grateful for your positive feedback. We look forward to welcoming you back in the future. Best regards, ibis Marne-la-Vallée Val d'Europe

Chère Caroline L., Je vous remercie d'avoir pris le temps de partager vos retours concernant votre récent séjour. Je vous présente mes sincères excuses pour les désagréments que vous avez rencontrés lors de votre visite. Il est décevant d'apprendre que votre expérience d'enregistrement n'a pas été à la hauteur des normes de service attendues. Nous nous efforçons de fournir à nos clients une assistance attentive et rapide. Je comprends votre déception concernant l'absence de services de thé et de café ainsi qu'un coffre-fort dans votre chambre. Bien que ces équipements soient généralement inclus, je regrette toute confusion causée par les informations que vous avez reçues. Vos commentaires seront pris en compte pour de futures améliorations. De plus, je suis désolé d'apprendre que le bruit du personnel de nettoyage a affecté votre confort. Nous apprécions vos retours car ils soulignent la nécessité de revoir nos procédures opérationnelles pour garantir un environnement plus paisible à nos clients. Je vous remercie encore une fois pour vos remarques. Nous espérons que vous envisagerez de nous donner une nouvelle chance de mieux vous servir à l'avenir. Cordialement, ibis Marne-la-Vallée Val d'Europe

Dear Juliet D., Thank you for taking the time to share your experience at Ibis Marne-la-Vallée Val d'Europe. We are delighted to learn that you enjoyed our excellent location and the exceptional service provided by our staff. It is a pleasure to know that our proximity to the RER stations and shopping destinations contributed positively to your stay. We appreciate your kind remarks regarding our breakfast buffet and are pleased that you found our team to be accommodating and pleasant. It is our priority to ensure a comfortable experience for all our guests. We are also glad that you were able to utilize our luggage storage service during your travels to Rome and that everything was in order upon your return. Thank you once again for your positive feedback. We look forward to welcoming you back on your next visit to France. Best regards, ibis Marne-la-Vallée Val d'Europe

Dear Rose G., Thank you for your kind feedback regarding your recent stay at ibis Marne-la-Vallée Val d'Europe. We are delighted to hear that you found our location convenient for visiting Disneyland Paris as well as for accessing nearby shopping facilities. It is also wonderful to know that you appreciated the comfort of our beds and the amenities provided in your room. We take great pride in our team's service, and your acknowledgment of their politeness and pleasantness is much appreciated. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, ibis Marne-la-Vallée Val d'Europe

Dear Bethany N., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the experience you described, particularly concerning the treatment by our reception team and the challenges faced with your sister's accommodation needs. It is our goal to provide a welcoming environment for all guests, and it appears we fell short in this instance. Regarding your request for a lower floor, we understand how important it is to accommodate special needs, and I regret that our communication did not meet your expectations. Our team should have been more attentive to your situation. Furthermore, I acknowledge your discomfort regarding the noise and temperature in your room, as a good night's sleep is essential for our guests. Your comments have been noted, and they will be considered for future improvements to enhance our service. We appreciate your feedback and hope to have the opportunity to restore your faith in our hospitality in the future. Best regards, ibis Marne-la-Vallée Val d'Europe

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience during breakfast. We understand that managing plates and leftovers can be more difficult when travelling with a baby, and we regret that the interaction with our team member made you feel uncomfortable and unwelcome. The attitude you experienced does not reflect the level of hospitality we strive to provide. We will share your feedback with the breakfast team to ensure that our guests are treated with greater courtesy, understanding and empathy. We sincerely apologize for this unpleasant experience and hope to have the opportunity to welcome you again under better circumstances. Kind regards, The Management

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a lovely stay overall and that most of our team were friendly and supportive. We are also sorry to hear that you experienced difficulties when trying to get an iron during your stay, especially during a busy event. We understand your suggestion regarding having a dedicated ironing room or providing an iron in each room. Your feedback is very helpful, and we will share your suggestion with our management team for consideration. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards, The ibis Marne-la-Vallée Val d’Europe Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback with us, and please allow us to sincerely apologise for the shortcomings you experienced during your birthday stay. We are particularly sorry to hear about the difficulties you encountered when requesting the extra pillows. Being told they would be delivered within a few minutes and then having to wait without receiving them is certainly not the level of service we aim to provide. We also regret that you had to ask again at reception the following day before your request was properly resolved. We are equally sorry for the inconvenience regarding breakfast. We understand your frustration, especially as you had already paid for breakfast, and we should have clearly communicated the different breakfast hours to you in advance. This should not have resulted in you feeling like an inconvenience. As a former Accor team member, we especially appreciate that you hold our service standards to a high level, and we are disappointed that we did not meet those expectations on this occasion. We are pleased that you found the hotel clean and conveniently located for Disneyland Paris, but we fully understand that these positive aspects do not make up for the service issues you experienced. Your comments have been shared with the relevant teams so that we can address these points and improve the experience we provide to our guests. We hope to have the opportunity to welcome you again and provide you with the attentive and seamless service you should have received from the beginning. Kind regards, The Management Team