ibis Marne la Vallée Val d'Europe 3 stars

Customer review rating (ALL Rating) 4.2/5 1,197 reviews

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Description

Hotel extras

  • GREEN KEY certified

  • RER A "Val d'Europe" by the hotel. 5 min to the magic of Disneyland® Paris

  • Modern and renovated interior spaces

  • Paying private underground car park (maximum height 1.9 m)

  • Restaurant open Monday to Thursday evening

Our accommodation(s)

Hotel location

ibis Marne la Vallée Val d'Europe

2 Place Jean Monnet
77144 MONTEVRAIN
France

GPS:48.854501, 2.770132

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

Relax at the bar: at any time of the day, everyone gathers at the ibis bar from some time to themselves.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,197 reviews

Customer review rating 4.0/5

Sean T. Solo - Confirmed reviews ALL

It was too hot in the room. The air conditioning did nothing at all. This was in April, it would be horrible in summer. With the window open it was bearable but I was woken by the refuse collection at some ungodly hour.

Thank you for sharing your experience. We are truly sorry to hear that the temperature in your room was uncomfortable and that the air conditioning did not meet your expectations. This is certainly not the level of comfort we aim to provide, and we understand how this could impact your stay. We also regret the disturbance caused by the noise from refuse collection when the window was open. We understand how important a good night’s sleep is, and we are sorry for the inconvenience. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Natalia The Reception

Customer review rating 0.5/5

Mcfarlane D. Families - Confirmed reviews ALL

We stayed with two very young children and my elderly mother on our first trip to Paris, and unfortunately the experience was very disappointing. After a long day of travel, we asked reception for help finding nearby food for the kids and were told to “Google it,” which felt quite dismissive. The main issue was the room. The air conditioning controls did not work, and after calling reception we were told it is centrally controlled and would be turned on later. It was never turned on during our 3-night stay, leaving the room hot and humid the entire time, which made it very uncomfortable for our family. Combined with the very small room and a travel cot that didn’t properly fit, this made what should have been an exciting stay quite stressful and exhausting.

Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to read that your experience did not meet your expectations, especially during what should have been a special family trip to Paris. Please accept our sincere apologies for the lack of assistance provided by our reception team. This is certainly not the level of service we strive to deliver, and your comment will be addressed internally to ensure a more helpful and welcoming approach in the future. We also deeply regret the discomfort caused by the air conditioning. In addition, we are sorry that the room size and the setup with the travel cot did not meet your needs, contributing to an overall stressful stay. We genuinely regret that we did not provide the pleasant and relaxing experience you were expecting. We hope to have the opportunity to welcome you again in the future and restore your confidence in our service. Natalia The Reception

Customer review rating 4.5/5

Daniela M. E. Families - Confirmed reviews ALL

Perfect for a stopover after staying at Disneyland, the hotel is well-equipped and the fact that there is a small kids area is very useful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalia The Reception

Customer review rating 4.5/5

Helen B. Couples - Confirmed reviews ALL

Clean and comfortable. Easy access to disney, well priced

Thank you for your kind feedback. We’re delighted to hear that you enjoyed our convenient location and the easy access to Disneyland, as well as the cleanliness and comfort of the hotel. We’re also glad you found the price reasonable. We hope to have the pleasure of welcoming you again on your next visit. Natalia The Reception

Customer review rating 3.5/5

Anthony H. Couples - Confirmed reviews ALL

Clean, but basic, good housekeeping each day for towels - but no bin in the room, no bottle opener, few hangers and limited size room. Location is ideal though, mere yards from the train station, 10min walk to the shopping centre, but again, no immediate convenience stores nearby. On 2 nights there were take away vans parked directly outside the hotel which were noisy and having the window open for fresh air exposed us to this noise.

Dear ANTHONY H., Thank you for taking the time to tell us about your experience at the ibis Marne-la-Vallée Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 965 reviews 9.5/10 Location
  • 962 reviews 6.2/10 Room
  • 725 reviews 7.7/10 Service
  • 8 reviews 8.8/10 WiFi
  • 423 reviews 8.1/10 Cleanliness
  • 422 reviews 8.1/10 Breakfast

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