Dear K., We thank you for taking the time to provide us with your feedback. We are delighted you had a wonderful experience with us. It is also great that our staff made a good impression on you, and we are especially proud that Matteo made a positive impression during your stay. We sincerely apologize that some aspects did not meet your expectations. Our team is always available at reception to help troubleshoot any connectivity issues during your visit. Finally, we are happy that you found our location so convenient, nestled right next to Bierges-Walibi train station for easy connections across the region. We all hope to welcome you back in the future. Best wishes, Flore MAQUIGNY, Hotel Manager

Dear Emma, Thank you for your positive feedback. We are delighted that you had a wonderful experience with us and that our staff made a good impression on you. It is also great that our location made your visit to Walibi Belgium so easy and that you enjoyed our breakfast buffet. The entire team looks forward to welcoming you back in the future. Best wishes, Flore MAQUIGNY, Hotel Manager

Dear Bhevan, It was a pleasure to receive your kind feedback. We are delighted you had a memorable family trip during the Hockey world cup. It is wonderful to hear that the team made a great impression and the support between reception and bar staff stood out to you. Our hotel strives to create a relaxed environment where children and adults can enjoy the facilities, so reading that your kids liked our large table football and the swing is fantastic. We are also glad you appreciated the comfort of our rooms and the pool. Receiving such positive words from a Platinum member means a lot to us, and we are grateful you enjoyed booking through the ALL app. We look forward to welcoming you back. Best wishes, Flore MAQUIGNY, Hotel Manager

Dear Mary, Please accept our sincere thanks for this glowing review. It is great that you had a memorable experience with us and that our staff made a good impression on you. We are delighted to know you enjoyed our modern and inviting atmosphere. It is wonderful that you found your room comfortable and the amenities just right for your visit. We are glad you appreciated our lounge areas and that you enjoyed your meals with us. Finally, we are glad to hear that the swimming pool and fitness facilities added extra value to your stay. We look forward to welcoming you back. Kind regards, Flore MAQUIGNY, Hotel Manager

Dear Niamh, Thank you for your positive feedback. It is rewarding to hear that you enjoyed your stay with us. We are delighted that you found our hotel lovely and that you appreciated the comfortable atmosphere in our lobby. It is wonderful to know that you enjoyed the generous room space we provide. We hope that you were also able to take advantage of our location near Wavre’s historic city center with its charming shops and restaurants. We look forward to welcoming you back. Kind regards, Flore MAQUIGNY, Hotel Manager

Dear Francis, Thank you very much for your kind feedback. We are delighted that you were so happy with our service during your stay, and it’s wonderful that our room arrangements met your needs perfectly and made such a positive difference for your group. We are also pleased that you appreciated the landscaping around our property. Our team takes great care in maintaining the gardens and outdoor spaces, especially after challenging weather conditions. We hope to welcome you back soon. Best wishes, Flore MAQUIGNY, Hotel Manager

Dear Helberg, Thank you very much for your kind feedback. It is wonderful to know that you had a comfortable experience with us. We are also delighted to hear you liked the breakfast selection, our freshly cleaned rooms, and the relaxing pool. It is great that your whole family, including teenagers and younger children, found plenty to love about their time here. Finally, we are pleased that you recognized our team, especially the young man at reception, whose friendly and helpful support made your stay more enjoyable. We hope to welcome you back soon. Best regards, Flore MAQUIGNY, Hotel Manager

Dear Roy, Thank you for this high rating. We are thrilled you had such an enjoyable family stay with us. It makes us happy to know our peaceful surroundings and convenient access to key attractions contributed to your positive experience. Our location near Bierges-Walibi Station and Walibi Adventure Park makes family adventures effortless while still maintaining our tranquil atmosphere. We look forward to welcoming you back in the future. Kind regards, Flore MAQUIGNY, Hotel Manager

Dear Guest, Thank you for taking the time to send us your review. It’s wonderful to know you enjoyed a satisfying stay with us and that our team’s dedicated hospitality and luggage storage assistance added ease to your trip. Moreover, we’re delighted that you found your room comfortable and appreciated our dining options along with the refreshing pool. That said, we regret the inconvenience caused. While our free WiFi reliably supports everyday use, we acknowledge occasional fluctuations during peak hours. Nonetheless, we’re glad our proximity to Walibi and Bierges-Walibi Station suited your travel plans well. We look forward to welcoming you back again. Best wishes, Flore MAQUIGNY, Hotel Manager

Dear David, We thank you for taking the time to provide us with your feedback. We are delighted that you continue to choose Novotel Wavre Brussels East for your business stays. It was a pleasure to read your kind words about our team’s attentiveness and our housekeeping standards. However, we regret the delay you experienced during meal service. We continually monitor our processes to maintain efficient dining experiences during peak periods while preserving quality. Nonetheless, we are glad that our location, right next to Bierges-Walibi Train Station and near to green spaces, contributed positively to your trips. We look forward to the pleasure of welcoming you back on many more occasions. Kind regards, Flore MAQUIGNY, Hotel Manager

Dear Penelope, Many thanks for sharing your review. It is great to know you had a wonderful family stay with us and that you valued our friendly staff. We regret the front desk experience did not match our usual standards during peak times. Our receptionists strive to balance multiple responsibilities while maintaining efficiency, and we will review this feedback with them. Finally, we are delighted that you appreciated our renovated rooms and modern bathrooms, and that our varied breakfast buffet added to your overall visit. The entire team looks forward to welcoming you back in the future. Best wishes, Flore MAQUIGNY, Hotel Manager

Dear Hendrika, Thank you for your positive feedback. We are delighted that you found your stay very satisfying. Our team works hard to ensure every guest enjoys their experience with us in our peaceful location near Wavre city centre. It is also a pleasure to know that you enjoyed the comfort of your room and our tasty Belgian breakfast. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Flore MAQUIGNY, Hotel Manager

Dear Sandra, Many thanks for your valuable feedback. We are delighted to hear you found your room comfortable and appreciated the cleanliness throughout your stay. While our location near Bierges-Walibi Train Station provides convenient access for many guests, we regret any discomfort you experienced with public transport connections during your visit. Nonetheless, we are pleased the inviting exterior of our property added to your experience, reflecting the tranquil environment we aim to maintain for all visitors. We look forward to seeing you again in the future. Kindest regards, Flore MAQUIGNY, Hotel Manager

Dear Markku, Thank you for taking the time to share your feedback. We are pleased that you enjoyed a restful night and found our hotel to be peaceful. It is also great to know you appreciated the breakfast, especially the mushrooms and the chance to recharge for the day. Our team values feedback, and we will give careful consideration to your remarks. We also understand the importance of a consistent and smooth breakfast entry, and we are grateful you chose to share your insights. Nonetheless, we truly appreciate your recommendation to your travel agency. It means a lot to us that you wish for other travellers to enjoy a peaceful stay here. We hope to welcome you back soon. Best wishes, Flore MAQUIGNY, Hotel Manager

Dear Alexandra, Thank you for taking the time to provide your valued comments. We are truly sorry to hear that your stay did not meet the standards we aim to uphold. Your observations regarding room amenities and service interactions have been carefully noted, and we deeply regret the shortcomings you experienced. While pool towels are typically available upon request, we will revisit our communication protocols to prevent future misunderstandings. We also acknowledge the frustration experienced with the Wi-Fi connectivity and are looking into this matter to ensure reliable service. Your perspective helps us to further refine our services while maintaining guest comfort as our priority. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Flore MAQUIGNY, Hotel Manager

Dear Natalie, Thank you for taking the time to share your feedback. It is wonderful to hear that you had such a great experience at Novotel Wavre Brussels East. We are delighted to know you appreciated the effective air conditioning during the hot weather and that you found our morning buffet enjoyable. We strive to keep our offerings competitive, with free breakfast for children up to 16 years old and a more cost-effective Express option available for guests seeking a lighter meal. Finally, we are thrilled that our colleague at reception provided such helpful and attentive service during your stay, and that you found our location convenient for accessing Walibi. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Flore MAQUIGNY, Hotel Manager

Dear Jan, Thank you for your valuable feedback. We are delighted to welcome you back and value your continued trust as a Gold member of our loyalty program. However, we sincerely regret that some aspects of your stay did not meet your expectations. Our parking layout prioritizes accessibility for all guests, and we are reviewing how to better balance charging facilities with standard spaces. Regarding climate control, our system operates within energy-efficient parameters to minimize environmental impact while ensuring comfort. Nonetheless, we are pleased that our location in waking distance of the train station remains a highlight for your visits. We hope to have the occasion to welcome you back in the near future. Kind regards, Flore MAQUIGNY, Hotel Manager

Dear David, Thank you for sharing your kind feedback. It is wonderful to know you had a great stay with us and that our location immersed you in the heart of Wavre. That said, our hotel is situated near the city centre and Bierges-Walibi Train Station with an on-site parking facility that our guests appreciate to access our property seamlessly. Nonetheless, we are glad that the spotless room and our team’s friendly service enhanced your visit. We hope to see you again in the future. Kind regards, Flore MAQUIGNY, Hotel Manager

Dear Donghoon, Thank you for taking the time to share your feedback. We are delighted to know your business stay was comfortable. Our team takes pride in providing modern amenities that cater to our guests’ needs. However, we regret any inconvenience regarding access. Our proximity to Bierges-Walibi Train Station and major motorways aims to offer convenient connections for business travelers. Nonetheless, we’re thrilled you appreciated our well-maintained facilities. Maintaining high standards is a priority to ensure a pleasant experience for all guests. We look forward to seeing you again on your next visit. Best wishes, Flore MAQUIGNY, Hotel Manager