Novotel Wavre Brussels East 4 stars

Customer review rating (ALL Rating) 4.3/5 1,015 reviews

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Description

Hotel extras

  • An ALLsafe certified hotel.

  • 10 minutes walk from Walibi

  • Family Friendly

  • Great meeting facilities

  • Great selection of Belgian beers at the bar

Our accommodation(s)

Hotel location

Novotel Wavre Brussels East

Rue De La Wastinne 45
1301 WAVRE
Belgium

GPS:50.707559, 4.597822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The bar of the hotel welcomes you 7 days a week to enjoy a selection of delicious cocktails and selected Belgian beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,015 reviews

TripAdvisor Rating  3.5/5  396 reviews

A comfortable hotel with modern rooms and a good breakfast.

TripAdvisor rating 4.0/5

wildernessexplorer01 Solo travel - TripAdvisor review

The hotel itself is nice and is well furnished with good sized, comfortable rooms. We stayed for one night going down to Bavaria and again on the way home. Check in was easy and the staff were very helpful. The hotel is fresh, modern and ideal for an overnight stop over. There are shops and restaurants a short walk away if needed, as no evening meal/food was available. My room on the way out was comfortable and clean with great in room facilities including a lovely walk in shower and nice comfy beds. Both shower heads were in dire need of descaling and the rainfall shower sprayed every which way but down meaning I couldn’t use it. The air con was an added plus and soon cooled the room down. All 3 rooms I had were the same layout and had the walk in shower with Rituals soaps/shampoo provided. Worryingly, on inspection in the room for my return journey I found a dead adult bed bug on the grey pull out futon chair. I saw this as soon as I lifted the cushion and there was also a dirty tissue inside the cushion case. This suggests cleaning staff had not checked that area very thoroughly as it was easy to spot. The actual bed was clean with no signs of other bugs, but I was not taking the risk and was moved rooms immediately. I always inspect rooms thoroughly in any hotel before bringing my luggage in for this exact reason. The reception were most helpful and moved me to the other side of the hotel straight away, but it did cause me a lot of anxiety and I had a poor nights sleep as a result. No one wants to find that in their room!! The second room provided was clean with no issues identified other than the shower heads needing descaling. The breakfast offered was tasty with a good choice of food items and drinks. Porterage was included in our package but I took my own luggage up and down to the rooms. The rooms had a nice large tv and plenty of channels to choose from. The adjustable floor light was nice to leave on at night for a bit of light in the room. I would recommend the hotel and would be willing to stay there again. Hopefully they will start offering evening meals as this will be a huge plus for weary travellers who don’t want to walk down a main road to get to a restaurant.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The staff kept a suit that I forgot it

Dear Guest, Thank you for such a positive review. We're delighted to hear that our staff was able to assist you with your forgotten suit, ensuring that your belongings were taken care of. It's moments like these that highlight the dedication of our team to provide exceptional service. We all hope that we'll be able to welcome you back. Best wishes, Helleputte Eloïse, Front office Manager

Poor quality for a Novotel

Customer review rating 2.0/5

Jim Business - Confirmed reviews ALL

Felt like an Ibis hotel , the food in restaurant was awful - only pizza and pasta . No choice and the water was not hot in the shower

Dear Guest, Thank you for taking the time to share your review. We're sorry to hear that your dining experience did not meet expectations; our restaurant typically offers a variety of international dishes alongside quick snacks, and we regret that the selection did not satisfy you on this occasion. Regarding your comment about the water temperature, we ensure that all rooms have well-functioning walk-in rain showers, and we apologise if there was an issue with the hot water during your stay. We appreciate your feedback as it helps us to maintain our high standards. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Helleputte Eloïse, Front office Manager

Location; clean

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good location; friendly staff; nice breakfast; good prices

Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient and our staff friendly, and that you enjoyed our breakfast offerings. Our team is committed to providing a pleasant stay, and your commendation of their efforts is truly appreciated. We're also glad that you found our pricing to be good, reflecting our dedication to offering value to our guests. We regret to hear about the inconvenience you faced regarding the payment process at check-out. Please rest assured, we are continuously working to improve our systems to ensure a smooth and efficient experience for our guests. We also appreciate your suggestion for healthier dinner options and would like to inform you that our restaurant strives to cater to a variety of dietary preferences. While we feature a fresh selection of juices during breakfast, we take note of your preference for freshly squeezed orange juice. Your feedback is invaluable to us, and we are grateful for the opportunity to host you during your visit. Kind regards, Helleputte Eloïse, Front office Manager

Decrease in service

Customer review rating 2.0/5

Emanuela S. Business - Confirmed reviews ALL

My last stay was last year in August and it was not a good surprise to be back and see that there was no buffet dinner but just few things like pasta or pizza to eat - the service of breakfast was lower than last stay...I think this should be highlighted as I did not pay a lower rate but the service was not at the same level, due to low tourist season.

Dear Emanuela, Thank you for taking the time to share your feedback, We appreciate your previous experiences with us. It's regrettable, however, to hear that your recent visit did not meet your expectations in terms of dining options. While we do not have a restaurant at present, we do offer a variety of snacks for our guests' convenience. As for the convenience of our location, we are indeed situated in a tranquil area, but with easy access to local attractions and transportation options, such as the nearby Bierges-Walibi Train Station and the E411 Motorway, just 10 mins from the city centre. We hope to see you in the future. Kind regards, Jean-Christophe Imbert, General Manager

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Other web-users rate our hotel

  • 305 reviews 8.8/10 Location
  • 799 reviews 7.7/10 Room
  • 685 reviews 8.1/10 Service
  • 21 reviews 7.1/10 WiFi
  • 404 reviews 8.2/10 Breakfast
  • 383 reviews 7.1/10 Cleanliness
  • 238 reviews 3.9/10 Food
  • 225 reviews 9.1/10 Vibe

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