ibis Leuven Heverlee 3 stars

Customer review rating (ALL Rating) 4.5/5 245 reviews

ibis Leuven Heverlee - Image 1
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Description

Hotel extras

  • Next to E40 highway

  • 5 min. from Leuven city center, 10 min. from Research Park Haasrode

  • An ALLSAFE NSF International certified hotel.

  • Free WIFI throughout the hotel

  • Free car park

Our accommodation(s)

Room

room for 1 or 2 persons

  • 2 pers. max
  • 17 / 182 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

ibis Leuven Heverlee

Sint-Jansbergsesteenweg 405
3001 HEVERLEE
Belgium

GPS:50.855718, 4.653305

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS HEVERLEE

Non contractual photo

enjoy your refreshing drink at our bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  245 reviews

Customer review rating 4.0/5

Andrew A. Business - Confirmed reviews ALL

Friendly staff, clean room, pleasant location for a walk in the woods and to the castle and its park (30 mins). On the downside, only Burger King for an evening meal, but the shop at the services is well stocked. The bedroom walls were soundproof - but not the doors - beware. Excellent buffet breakfast, best Ibis one I’ve had.

Dear Andrew, Thank you for your wonderful review! We're delighted to hear you enjoyed our breakfast, found the room clean, and that our team made a positive impression. We'll be sure to pass on your kind words to the receptionist and breakfast waiter. We take note of your feedback regarding the noise from the doors and the limited evening dining options nearby, valuable points we appreciate you sharing. We hope to welcome you back on your next journey through the area! Marissa Simoens - Guest relations

Customer review rating 4.5/5

Nick S. Business - Confirmed reviews ALL

Good English and understanding to your needs

Dear Nick, Thank you very much for your wonderful review and for rating your stay 90/100! We’re delighted to hear that you had a comfortable stay and that our team’s English skills and attentiveness to your needs made a positive difference during your visit. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon! Kind regards, Marissa Simoens - Guest relations

Customer review rating 5.0/5

Rodolfo M. Business - Confirmed reviews ALL

perfect hotel for a stop over and nice service

Customer review rating 3.5/5

Theresa D. Business - Confirmed reviews ALL

The hotel was well located and the room was quiet. The paper cups in the room were used/dirty, the water pressure in the shower was good but the hot water kept getting colder, the breakfast was pretty skimpy for the price paid, and there were very few power outlets in the room.

Dear Theresa, Thank you for your detailed feedback and for being a valued ALL Accor member. We’re pleased to hear you appreciated our location, the quiet room, our team, and the smooth check-out. However, I sincerely apologize for the issues you experienced, especially regarding the cleanliness of the paper cups, the fluctuating hot water, the limited power outlets, and the breakfast selection. This is certainly not the standard we aim to deliver. Your comments have been shared with our housekeeping and maintenance teams for follow-up. We truly regret that we did not fully meet your expectations and hope to have the opportunity to welcome you again for a much improved stay. Kind regards, Marissa Simoens – Guest Relations

Customer review rating 2.0/5

M. A. K. Business - Confirmed reviews ALL

I think price/performance of the hotel is overall great. Very friendly staff. However, when I went in to take a shower, I noticed that the shower area seems clean but I still had a bad feeling. The worst part of the stay was when I opened the towels to dry myself after the shower. The towels were stained. One towel had few strains of hair and the other one had some short hair, I think after someone shaved.

Dear, Thank you for taking the time to share such detailed feedback following your recent stay with us. We truly appreciate your honest comments and are pleased to read that you found our location convenient and our team very friendly. Your perfect scores for our staff means a lot to us. That said, we are sincerely sorry to read about your negative experience in the shower and, most importantly, with the towels. This is absolutely not the level of cleanliness and comfort we aim to offer our guests. Finding stained towels and hair is unacceptable, and we fully understand how this can create an unpleasant and uncomfortable feeling, especially after a shower. Please accept our sincere apologies for this lapse in our housekeeping standards. Your feedback has been shared immediately with our housekeeping team so this can be addressed and prevented in the future. Cleanliness is a top priority for us, and we regret that we did not meet your expectations on this occasion. Thank you again for your valuable feedback. We hope you will allow us another opportunity to restore your confidence in our hotel and provide you with the comfortable and spotless stay you rightfully expect. Kind regards, Marissa Simoens - Guest relations

Other web-users rate our hotel

  • 196 reviews 9.1/10 Location
  • 340 reviews 6.9/10 Room
  • 197 reviews 8.9/10 Service
  • 6 reviews 6.1/10 WiFi
  • 199 reviews 7.6/10 Comfort
  • 143 reviews 6.6/10 Breakfast
  • 109 reviews 8.3/10 Cleanliness
  • 32 reviews 4.1/10 Food

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