ibis Leuven Heverlee 3 stars

Customer review rating (ALL Rating) 4.4/5 306 reviews

Best price
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Sint-Jansbergsesteenweg 405, 3001 HEVERLEE, Belgium

Description

Hotel extras

  • Next to E40 highway

  • 5 min. from Leuven city center, 10 min. from Research Park Haasrode

  • An ALLSAFE NSF International certified hotel.

  • Free WIFI throughout the hotel

  • Free car park

Our accommodation(s)

Room

room for 1 or 2 persons

  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

ibis Leuven Heverlee

Sint-Jansbergsesteenweg 405
3001 HEVERLEE
Belgium

GPS:50.855718, 4.653305

Telephone
Fax +32 16 23 08 50

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ibis Heverlee

Non contractual photo

enjoy your refreshing drink at our bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  306 reviews

TripAdvisor Rating  4.0/5  237 reviews

Great location

Customer review rating 5.0/5

Paul Friends - Confirmed reviews ALL

Everything was as expected for the quality of an Ibis, a great location on our journey.

Dear Mr F., We very much appreciate your comments regarding your stay at the ibis Leuven Heverlee. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Reservations Department ibis Leuven Heverlee Sint-Jansbergsesteenweg 405 - 3001 Heverlee - Belgium Tel.: +32 (0)16… - Fax : +32 (0)16… H8… ibishotel.com - accorhotels.com

Precisely what I needed

Customer review rating 5.0/5

Kdt Solo - Confirmed reviews ALL

Friendly and efficient lady at the reception!

Dear KRISTIN D., We very much appreciate your comments regarding your stay at the ibis Leuven Heverlee. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Reservations Department ibis Leuven Heverlee Sint-Jansbergsesteenweg 405 - 3001 Heverlee - Belgium Tel.: +32 (0)16… - Fax : +32 (0)16… H8… ibishotel.com - accorhotels.com

Very bad stay

Customer review rating 1.0/5

O. Couples - Confirmed reviews ALL

We stayed here last year the same time and although it was not perfect, one always gives the benefit of doubt to that it will improve the next time you decide to go back. Unfortunate this is not the case. This hotel on the outside looks beautiful and the reception area is clean, lacks in so much ways. The house keeping staff are very friendly and helpful, one can see that they are over run and this starts to show in the rooms final touches. The shampoo and hand wash were both not refilled, which is not a problem if you travel with your own. Towels need a replacement batch as they are now tired and over used as they are now tatty. The shower design is appalling!!!!!!!!! Due to the design of the corner, it allows dirt and grim to accumulate behind and once you in the shower and turn on the sprayer head, then OMG hair and gunk wash out over your feet. Never have l been more disgusted! I reported this the the gentleman on duty last visit and this visit and seems nothing was and will be done. The room stank of fumes and the air con does not work and after the second day of nose bleeds (reported it the first day and was told that they could do nothing to told that they could do nothing to the heat in the room due to this at 2 am we had to ask to have it sorted the receptionist came to the room and pressed the air con button repeated ly and confirmed it was broken. After an 30minute wait we were moved to another smaller room that at least till the morning. Needless to say we checked out very tired and unhappy. This was not only our problem as we were a group of friends and another couple has also had to move to a different room due to the heat and smell. Over all a very unhappy experience 2 years in a row. Will look hard and long before booking here again.

Dear Mr O. Thank you for taking the time to tell us about your experience at the ibis Leuven Heverlee.We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will send you a private message. Kind Regards Reservations Department

NO NO NO

TripAdvisor rating 2.0/5

G00G00 TripAdvisor review

We stayed here last year the same time and although it was not perfect, one always gives the benefit of doubt to that it will improve the next time you decide to go back. Unfortunate this is not the case. This hotel on the outside looks beautiful and the reception area is clean, lacks in so much ways. The house keeping staff are very friendly and helpful, one can see that they are over run and this starts to show in the rooms final touches. The shampoo and hand wash where both not refilled, which is not a problem if you travel with your own. Towels need a replacement batch as they are now tired and over used as they are now tatty. The shower design is appalling!!!!!!!!!! Due to the design of the corner, it allows dirt and grim to accumulate behind and once you in the shower and turn on the sprayer head, then OMG hair and gunk wash out over your feet. Never have I been more disgusted! I reported this the the gentleman on duty last visit and this visit and seems nothing was and will be done. The room stank of fumes and the air con does not work and after the second day of nose bleeds (reported it the first day and was told that they could do nothing to the heat in the room) due to this at 2 am we had to ask to have it sorted, the receptionist came to the room and pressed the air con button repeated ly and confirmed it was broken. After an 30minute wait we were moved to another smaller room that at least till the morning. Needless to say we checked out very tired and unhappy. This was not only our problem as we where a group of friends and another couple has also had to move to a different room due to the heat and smell. Over all a very unhappy experience 2 years in a row. Will look hard and long before booking here again.

Well located , good option for us

Customer review rating 4.5/5

B. P. Couples - Confirmed reviews ALL

Open day and night and good predictable service

Bonjour Monsieur B. Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez apprécié votre séjour. Bien à vous Reservations Department

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Other web-users rate our hotel

  • 207 reviews 9.1/10 Location
  • 346 reviews 6.3/10 Room
  • 223 reviews 9.1/10 Service
  • 14 reviews 5/10 WiFi
  • 221 reviews 7.2/10 Comfort
  • 152 reviews 6/10 Breakfast
  • 127 reviews 8.2/10 Cleanliness
  • 33 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.