ibis Leuven Heverlee 3 stars

Customer review rating (ALL Rating) 4.5/5 245 reviews

ibis Leuven Heverlee - Image 1
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Description

Hotel extras

  • Next to E40 highway

  • 5 min. from Leuven city center, 10 min. from Research Park Haasrode

  • An ALLSAFE NSF International certified hotel.

  • Free WIFI throughout the hotel

  • Free car park

Our accommodation(s)

Room

room for 1 or 2 persons

  • 2 pers. max
  • 17 / 182 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

ibis Leuven Heverlee

Sint-Jansbergsesteenweg 405
3001 HEVERLEE
Belgium

GPS:50.855718, 4.653305

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ibis Heverlee

Non contractual photo

enjoy your refreshing drink at our bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  245 reviews

Customer review rating 3.5/5

Theresa D. Business - Confirmed reviews ALL

The hotel was well located and the room was quiet. The paper cups in the room were used/dirty, the water pressure in the shower was good but the hot water kept getting colder, the breakfast was pretty skimpy for the price paid, and there were very few power outlets in the room.

Dear Theresa, Thank you for your detailed feedback and for being a valued ALL Accor member. We’re pleased to hear you appreciated our location, the quiet room, our team, and the smooth check-out. However, I sincerely apologize for the issues you experienced, especially regarding the cleanliness of the paper cups, the fluctuating hot water, the limited power outlets, and the breakfast selection. This is certainly not the standard we aim to deliver. Your comments have been shared with our housekeeping and maintenance teams for follow-up. We truly regret that we did not fully meet your expectations and hope to have the opportunity to welcome you again for a much improved stay. Kind regards, Marissa Simoens – Guest Relations

Customer review rating 2.0/5

M. A. K. Business - Confirmed reviews ALL

I think price/performance of the hotel is overall great. Very friendly staff. However, when I went in to take a shower, I noticed that the shower area seems clean but I still had a bad feeling. The worst part of the stay was when I opened the towels to dry myself after the shower. The towels were stained. One towel had few strains of hair and the other one had some short hair, I think after someone shaved.

Dear, Thank you for taking the time to share such detailed feedback following your recent stay with us. We truly appreciate your honest comments and are pleased to read that you found our location convenient and our team very friendly. Your perfect scores for our staff means a lot to us. That said, we are sincerely sorry to read about your negative experience in the shower and, most importantly, with the towels. This is absolutely not the level of cleanliness and comfort we aim to offer our guests. Finding stained towels and hair is unacceptable, and we fully understand how this can create an unpleasant and uncomfortable feeling, especially after a shower. Please accept our sincere apologies for this lapse in our housekeeping standards. Your feedback has been shared immediately with our housekeeping team so this can be addressed and prevented in the future. Cleanliness is a top priority for us, and we regret that we did not meet your expectations on this occasion. Thank you again for your valuable feedback. We hope you will allow us another opportunity to restore your confidence in our hotel and provide you with the comfortable and spotless stay you rightfully expect. Kind regards, Marissa Simoens - Guest relations

Customer review rating 4.5/5

Karla G. Solo - Confirmed reviews ALL

Very well located, nice modern clean room, just coffee/tea facilities would be a plus, in general quiet, but cleaning staff could sometimes be quieter, iso. yelling from one room to another, thinking nobody's there. Overall very good and very warm friendly welcome, in the evening by Mr Ronny and in the day by Ms Saskia, they truly deserve congratulations and appreciations, always available with information if needed.

Dear Karla, Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We are delighted to read that you enjoyed our convenient location, the modern and clean room, and found good value for money overall. We truly appreciate your kind words about the warm and friendly welcome you received. Your compliments for Mr Ronny and Ms Saskia have been shared with them and the team. They will be very proud to know their efforts made such a positive impression on your stay. 😊 Thank you as well for your constructive feedback regarding the coffee/tea facilities and the noise level of the housekeeping team. Please rest assured that we will address this internally to further improve our guests’ comfort. We hope to have the pleasure of welcoming you back again in the near future. Warm regards, Marissa Simoens – Guest relations

Customer review rating 3.5/5

Marco C. Business - Confirmed reviews ALL

key didnt work. the key thing in the room was broken.

Hello Mr. C., Thank you for taking the time to share your feedback with us. I’m very sorry to hear about the issues you experienced during your stay, especially with the room key not working and the heating not functioning properly. This is certainly not the level of comfort we aim to provide. We appreciate your kind words about our team and we hope that, despite the inconveniences, you will give us another opportunity to offer you a much better experience in the future. Kind regards, Marissa Simoens - Guest relations

Customer review rating 4.0/5

Shingleton J. Business - Confirmed reviews ALL

A very convenient location off the motorway, easy check-in and decent rooms for an overnight stop.

Dear Mr. Shingleton, Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you appreciated our convenient location, smooth check-in process and comfortable rooms, it’s wonderful to know we could offer you a pleasant overnight stop during your business trip. We also appreciate your positive ratings regarding our team and overall experience. Your feedback is highly valued and motivates us to continuously improve our services. We hope to have the pleasure of welcoming you back on your next visit to the area. Warm regards, Marissa Simoens - Guest relations

Other web-users rate our hotel

  • 193 reviews 9.1/10 Location
  • 335 reviews 6.4/10 Room
  • 193 reviews 8.8/10 Service
  • 6 reviews 5/10 WiFi
  • 205 reviews 7/10 Comfort
  • 142 reviews 6.3/10 Breakfast
  • 117 reviews 7.9/10 Cleanliness
  • 31 reviews 4.4/10 Food

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