ibis Leuven Heverlee 3 stars

Customer review rating (ALL Rating) 4.4/5 318 reviews

ibis Leuven Heverlee - Image 1
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Description

Hotel extras

  • Next to E40 highway

  • 5 min. from Leuven city center, 10 min. from Research Park Haasrode

  • An ALLSAFE NSF International certified hotel.

  • Free WIFI throughout the hotel

  • Free car park

Our accommodation(s)

Room

room for 1 or 2 persons

  • 2 pers. max
  • 17 / 182 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

ibis Leuven Heverlee

Sint-Jansbergsesteenweg 405
3001 HEVERLEE
Belgium

GPS:50.855718, 4.653305

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ibis Heverlee

Non contractual photo

enjoy your refreshing drink at our bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  318 reviews

TripAdvisor Rating  4.0/5  237 reviews

Precisely what I needed

Customer review rating 5.0/5

Kdt Solo - Confirmed reviews ALL

Friendly and efficient lady at the reception!

Very bad stay

Customer review rating 1.0/5

O. Couples - Confirmed reviews ALL

We stayed here last year the same time and although it was not perfect, one always gives the benefit of doubt to that it will improve the next time you decide to go back. Unfortunate this is not the case. This hotel on the outside looks beautiful and the reception area is clean, lacks in so much ways. The house keeping staff are very friendly and helpful, one can see that they are over run and this starts to show in the rooms final touches. The shampoo and hand wash were both not refilled, which is not a problem if you travel with your own. Towels need a replacement batch as they are now tired and over used as they are now tatty. The shower design is appalling!!!!!!!!! Due to the design of the corner, it allows dirt and grim to accumulate behind and once you in the shower and turn on the sprayer head, then OMG hair and gunk wash out over your feet. Never have l been more disgusted! I reported this the the gentleman on duty last visit and this visit and seems nothing was and will be done. The room stank of fumes and the air con does not work and after the second day of nose bleeds (reported it the first day and was told that they could do nothing to told that they could do nothing to the heat in the room due to this at 2 am we had to ask to have it sorted the receptionist came to the room and pressed the air con button repeated ly and confirmed it was broken. After an 30minute wait we were moved to another smaller room that at least till the morning. Needless to say we checked out very tired and unhappy. This was not only our problem as we were a group of friends and another couple has also had to move to a different room due to the heat and smell. Over all a very unhappy experience 2 years in a row. Will look hard and long before booking here again.

Dear Mr O. Thank you for taking the time to tell us about your experience at the ibis Leuven Heverlee.We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will send you a private message. Kind Regards Reservations Department

NO NO NO

TripAdvisor rating 2.0/5

G00G00 TripAdvisor review

We stayed here last year the same time and although it was not perfect, one always gives the benefit of doubt to that it will improve the next time you decide to go back. Unfortunate this is not the case. This hotel on the outside looks beautiful and the reception area is clean, lacks in so much ways. The house keeping staff are very friendly and helpful, one can see that they are over run and this starts to show in the rooms final touches. The shampoo and hand wash where both not refilled, which is not a problem if you travel with your own. Towels need a replacement batch as they are now tired and over used as they are now tatty. The shower design is appalling!!!!!!!!!! Due to the design of the corner, it allows dirt and grim to accumulate behind and once you in the shower and turn on the sprayer head, then OMG hair and gunk wash out over your feet. Never have I been more disgusted! I reported this the the gentleman on duty last visit and this visit and seems nothing was and will be done. The room stank of fumes and the air con does not work and after the second day of nose bleeds (reported it the first day and was told that they could do nothing to the heat in the room) due to this at 2 am we had to ask to have it sorted, the receptionist came to the room and pressed the air con button repeated ly and confirmed it was broken. After an 30minute wait we were moved to another smaller room that at least till the morning. Needless to say we checked out very tired and unhappy. This was not only our problem as we where a group of friends and another couple has also had to move to a different room due to the heat and smell. Over all a very unhappy experience 2 years in a row. Will look hard and long before booking here again.

Well located , good option for us

Customer review rating 4.5/5

B. P. Couples - Confirmed reviews ALL

Open day and night and good predictable service

Bonjour Monsieur B. Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez apprécié votre séjour. Bien à vous Reservations Department

A perfectly good hotel - but with disappointing facilities for an IBIS.

Customer review rating 3.5/5

Notley_lad Business - Confirmed reviews ALL

The hotel itself is actually quite good - it's fresh and modern, the rooms are a good size, clean, and warm (and air conditioned if needed). The breakfast was perfectly good too - with a reasonable selection of good quality items (including some hot food) and decent coffee. However, the hotel is located as part of a motorway service area (with access from local roads as well) and there are fast food options and a shop, but there is no "proper" restaurant on site. There are some excellent restaurants in the area - but they all require a 10 to 15 minute drive each way from the hotel. The reception has a seating area and sells beers and snacks which is helpful, but doesn't make up for the lack of restaurant and/or bar.

Dear Jake We very much appreciate your comments regarding your stay at the ibis Leuven Heverlee. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jana ibis Leuven Heverlee Sint-Jansbergsesteenweg 405 - 3001 Heverlee - Belgium Tel.: +32 (0)16… - Fax : +32 (0)16… H8… ibishotel.com - accorhotels.com

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Other web-users rate our hotel

  • 217 reviews 9/10 Location
  • 352 reviews 6.4/10 Room
  • 230 reviews 8.9/10 Service
  • 16 reviews 4.6/10 WiFi
  • 223 reviews 7.5/10 Comfort
  • 157 reviews 5.9/10 Breakfast
  • 131 reviews 8.1/10 Cleanliness
  • 34 reviews 4.7/10 Food

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