Dear Claus, Thank you for taking the time to share your thoughts with us. We are truly sorry to hear that you experienced the reception staff as rude on your first night. This is certainly not the kind of service we aim to provide. We find it very important that all our guests feel welcomed and treated with kindness throughout their stay. Please accept our sincere apologies for your experience. We will discuss your feedback with our team to ensure we learn from it and continue to improve our service. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future. Kind Regards, ibis Heverlee

Beste H., Dankjewel voor de mooie review! Hopelijk mogen we je snel weer verwelkomen. Met vriendelijke groeten, ibis Heverlee

Dear Jon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Heverlee

Dear Dieudonne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Heverlee

Dear Stuart, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations about the breakfast. While I wish you had a better experience, feedback like yours helps us learn and improve. We hope to have the opportunity to welcome you back in the future and provide you with the quality of service we strive for. Sincerely, ibis Heverlee

Dear Miriam, Thank you for sharing your feedback. We are pleased to hear that you had an overall good experience with us. We also appreciate your suggestion regarding the placement of body wash in the shower area. Your comment is valuable, and we will take it into consideration for future improvements to enhance guest comfort. We hope to welcome you back again soon. Kind regards, Reservations Department

Dear Andrew, Thank you for your wonderful review! We're delighted to hear you enjoyed our breakfast, found the room clean, and that our team made a positive impression. We'll be sure to pass on your kind words to the receptionist and breakfast waiter. We take note of your feedback regarding the noise from the doors and the limited evening dining options nearby, valuable points we appreciate you sharing. We hope to welcome you back on your next journey through the area! Marissa Simoens - Guest relations

Dear Nick, Thank you very much for your wonderful review and for rating your stay 90/100! We’re delighted to hear that you had a comfortable stay and that our team’s English skills and attentiveness to your needs made a positive difference during your visit. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon! Kind regards, Marissa Simoens - Guest relations

Dear Theresa, Thank you for your detailed feedback and for being a valued ALL Accor member. We’re pleased to hear you appreciated our location, the quiet room, our team, and the smooth check-out. However, I sincerely apologize for the issues you experienced, especially regarding the cleanliness of the paper cups, the fluctuating hot water, the limited power outlets, and the breakfast selection. This is certainly not the standard we aim to deliver. Your comments have been shared with our housekeeping and maintenance teams for follow-up. We truly regret that we did not fully meet your expectations and hope to have the opportunity to welcome you again for a much improved stay. Kind regards, Marissa Simoens – Guest Relations

Dear, Thank you for taking the time to share such detailed feedback following your recent stay with us. We truly appreciate your honest comments and are pleased to read that you found our location convenient and our team very friendly. Your perfect scores for our staff means a lot to us. That said, we are sincerely sorry to read about your negative experience in the shower and, most importantly, with the towels. This is absolutely not the level of cleanliness and comfort we aim to offer our guests. Finding stained towels and hair is unacceptable, and we fully understand how this can create an unpleasant and uncomfortable feeling, especially after a shower. Please accept our sincere apologies for this lapse in our housekeeping standards. Your feedback has been shared immediately with our housekeeping team so this can be addressed and prevented in the future. Cleanliness is a top priority for us, and we regret that we did not meet your expectations on this occasion. Thank you again for your valuable feedback. We hope you will allow us another opportunity to restore your confidence in our hotel and provide you with the comfortable and spotless stay you rightfully expect. Kind regards, Marissa Simoens - Guest relations

Dear Karla, Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We are delighted to read that you enjoyed our convenient location, the modern and clean room, and found good value for money overall. We truly appreciate your kind words about the warm and friendly welcome you received. Your compliments for Mr Ronny and Ms Saskia have been shared with them and the team. They will be very proud to know their efforts made such a positive impression on your stay. 😊 Thank you as well for your constructive feedback regarding the coffee/tea facilities and the noise level of the housekeeping team. Please rest assured that we will address this internally to further improve our guests’ comfort. We hope to have the pleasure of welcoming you back again in the near future. Warm regards, Marissa Simoens – Guest relations