ibis Wavre Brussels East 3 stars

Customer review rating (ALL Rating) 4.5/5 334 reviews

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ibis Wavre Brussels East - Image 1
ibis Wavre Brussels East - Image 2
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Rue Du Manil 91, 1300 WAVRE, Belgium

Description

Hotel extras

  • Free car park, no traffic jam, easy access

  • 15 min walking distance to Walibi & "La Sucrerie" convention center

  • Private car park for guests

  • Early check-in from 09:00

  • Free WIFI

Our accommodation(s)

Hotel location

ibis Wavre Brussels East

Rue Du Manil 91
1300 WAVRE
Belgium

GPS:50.70876, 4.608896

Telephone
Fax +32 10 24 36 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

In our bar you can taste some famous Belgian beers. It is open from midday till 1.30AM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  334 reviews

TripAdvisor Rating  4.0/5  125 reviews

Certificate of excellence 2024

Attacked by Chinese tourist without any security at Ibis hotel

Customer review rating 0.5/5

Nadia C. Business - Confirmed reviews ALL

As discussed with Mr Libouton, Manager at Ibis Belgium, please find a description of the incident that occurred at Ibis Wavre Brussels East on 27.06.2024 and my stay from 26-28.06.2024. I arrived with my sister at the hotel on the 26th of June for a business meeting the next day. At the front desk I was greeted kindly and professionally and given a coupon for two welcome drinks. Since I am a member at Accor it was confirmed that my stay would cost 166 Euro as I have used 2000 of my Accor points (I have stayed 2 months in the Ibis hotel in Salmiya, Kuwait previously under my maidan name Nadia Abdulghafoor) to decrease the cost and indicated online that it was for a business trip. (Unfortunately, I was charged differently, please view attachment) Arriving at the room, we were disappointed by the room’s cleanness as there was hair in the bathroom and there was only 2 towels available (One we used for our hands. Hence there was a shower towel missing). The lady at the reception kindly provided us with more towels upon request. On the 27th of June we left in the morning with a sign on the door handle for the room to be cleaned. I told the Ibis lady at the hotel to please make sure that the room is cleaned. When we came back in early afternoon the room was not made. I asked again if they could please remember to make the room. After a long meeting in the afternoon we arrived in the evening and decided to take the offered complementary drink. We were told by the young lady at the hotel that only one drink was permitted and that we had to pay the other one. After explaining that this is not the case and the we were told otherwise the day before we were given 2 apple juices. We drank the juices at the far right end of the lobby where the sofas were. I received a call and my sister decided to go to the room. While I was talking on the phone, a Chinese lady ran to my big German TK Max bag where I had another bag inside with important business documents and my Belgian passport and took it. I was fast enough to grab the handles and take it away from her. She was outraged and said I stole her bag. There was no way that my bag was hers! The whole Chinese gang stood behind her with menacing eyes and I was afraid. I ran behind the bar and the young Ibis lady of the hotel told me to show the contents of my bag. I refused! This was not acceptable, especially regarding data protection. The Ibis lady then said she will call the manager of the hotel and the whole bar was surrounded by the Chinese gang. I decided to use my courage and used my teacher voice and said, “ I am Belgian and don’t you dare touch me, I will call the police and then you are out of here…” They let me go out from behind the bar next to the reception and I hurried to my room.” It was a very frightening situation. I felt I was not protected by any Ibis staff. The Ibis lady was not enough trained and too young to deal with this situation. I believe there should have been more experienced Ibis staff when such a big group arrives at the Ibis hotel. When I was in my room I explained everything to my sister and she said that we should file a complaint. We went to the reception. I took only my phone with me as I was afraid that somebody will try to take my hand bag from me. Arriving at the lobby there was police. We asked to speak to the manager, but the young 20 year old Ibis lady said that the manager was not at the hotel and he asked previously to speak to me. I then asked to speak to Mr Libouton personally on the phone. We arranged to speak in person the next day. I hardly slept the whole night as the situation has shook me. On another note, the room was not vacuumed well and the nut shells that were on the table were not cleaned; also there was only one little garbage in the bathroom and none in the bedroom which makes it difficult to dispose of garbage. After speaking to Mr Libouton personally on the 28th of June, 2024, he kindly suggested to compensate for the horrible experience by reimbursing my whole stay and offering another stay at Ibis for free with VIP treatment and free tickets to Walibi. I accepted. However, after writing 2 emails with no response and having spoken on the phone with him today 05.07.2024, Mr Libouton promised to keep his word and send me an email confirming his compensation before leaving on vacation tomorrow, but to my deep disappointment he has not kept his word.

Dear NADIA C., Thank you for taking the time to tell us about your experience at the ibis Wavre Brussels East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I sent you a private email to compensate you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Wavre Brussels East

well located, clean and quite

Customer review rating 4.5/5

Alessio Business - Confirmed reviews ALL

The hotel is well located, clean and quite equipped with power charger for e-car. The cost is low but at least a bottle of water per day into the room should be available.

Hello, Thank you very much for your great feedback! Normally we always put one bottle of water per day in all our rooms... There must have been an error with the housekepping...We sincerely apologize for this. We are looking forward to welcoming you back here soon! (we have put a note on your profile, you will receive two welcome drinks for your next stay with us) Kind regards. ibis Wavre Brussels East

Ok stay

Customer review rating 3.0/5

Daniel Friends - Confirmed reviews ALL

Friendly staff. Weak shower. AC didn't work. Not best location for visiting town/restaurants, good for Walibi

Dear DANIEL B., Thank you for taking the time to tell us about your experience at the ibis Wavre Brussels East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Wavre Brussels East

Customer review rating 5.0/5

Nicolas Couples - Confirmed reviews ALL

Super

Hello, Thank you very much for your great feedback! We are looking forward to welcoming you back here soon! Kind regards. ibis Wavre Brussels East

Great breakfast and fluffy pillows

TripAdvisor rating 4.0/5

FarAway38942125329 TripAdvisor review

We arrived at the hotel as part of a National hodays excursion to see Andre Rieu concert in Maastrich we left Leeds at 3.00 am Friday 15th Dec and arrived at the hotel at about 8.00pm after a visit to a Christmas Market in Ypres ,so we were all pretty shattered the first impression of the hotel was very clean ,we were allocated our keys quickly and efficiency although it did get quite congested in the reception are with 47 weary travellers and all their luggage ,we were allocated a ground floor accessible room adjacent reception ,and were surprised at how quite it was ,after unloading our cases we went into the bar where it was very comfortable and not too expensive for a nice pint of Stella (can't remember if it was 6 or 7 euros ,after a couple of pints we went to bed ,the bed was very comfortable and the pillows were very good and fluffy needless to say we slept very well,the following morning we were up for breakfast which for continental was very very good indeed, with some warm food ie sausage and scrambled egg ,.one thing I would comment on at night there was only one man working and he had to serve at the bar ,do the cooking ,the hotel does hot dogs ( 2 for €5) and pizza and see to the reception desk his disposition and patience was a credit to him ,I would recommend this hotel and would certainly stay here again

Hello, Thank you for this great comment, it's the best gift for enthusiasts like us :-) Your satisfaction gives us incredible motivation to prepare for 2024. We'll do everything in our power to make you feel at home! I'll pass on your kind words to our night receptionist, who will be delighted! Thank you for your kind words :-) We look forward to welcoming you again in the future, and wish you an excellent day and a happy new year. Kind regards. SImon, Hakan and all the team of the ibis Wavre Brussels East Hotel

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Other web-users rate our hotel

  • 139 reviews 8.7/10 Location
  • 332 reviews 7.1/10 Room
  • 354 reviews 9.5/10 Service
  • 187 reviews 8.3/10 Breakfast
  • 187 reviews 7.9/10 Cleanliness
  • 51 reviews 9.4/10 Vibe
  • 5 reviews 9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.