ibis Wavre Brussels East 3 stars

Customer review rating (ALL Rating) 4.5/5 226 reviews

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ibis Wavre Brussels East - Image 1
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Rue Du Manil 91, 1300 WAVRE, Belgium

Description

Hotel extras

  • Free car park, no traffic jam, easy access

  • 15 min walking distance to Walibi & "La Sucrerie" convention center

  • Private car park for guests

  • Early check-in from 09:00

  • Free WIFI

Our accommodation(s)

Hotel location

ibis Wavre Brussels East

Rue Du Manil 91
1300 WAVRE
Belgium

GPS:50.70876, 4.608896

Telephone
Fax +32 10 24 36 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

In our bar you can taste some famous Belgian beers. It is open from midday till 1.30AM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  226 reviews

TripAdvisor Rating  4.1/5  141 reviews

Certificate of excellence 2024

Poor customer service

TripAdvisor rating 1.0/5

lisa b TripAdvisor review

My son Stayed at this hotel booked and paid on booking.com then had to pay again when he arrived.This has been on going since August.We have email prove a mistake has been made and again emails go unanswered.Please resolve this matter please.

Dear Lisa B, Thank you for your feedback. I sincerely apologize for the inconvenience your son experienced regarding the payment issue. We take customer service seriously and will review the matter to ensure proper communication moving forward. Best regards, ibis Wavre Brussels East

Terrible

TripAdvisor rating 1.0/5

Dale B TripAdvisor review

So I booked this on booking.com and paid in advance so when we arrived it should of been quick and easy but that wasn’t the case they asked us to pay again even though I showed them proof I had already paid before arriving, they wouldn’t have that so I paid again as we had no we’re else to sleep and since then I have been fighting to get my money back even though I spoke with the manager and they have agreed that is was a mistake and they would refund me. It’s nearly Christmas now and still no refund and now I am just been ignored so it has put me off booking an ibis hotel again

Dear Mr. Dale, After verification, we can only find one payment under your name. The payment requested upon arrival was based on instructions received from Booking.com; we simply followed the standard procedure. Have you checked whether Booking.com may have charged the amount twice? Additionally, platforms such as TripAdvisor are intended to share a hotel experience. To the best of my knowledge, your stay went very well, and the issue concerns billing rather than the quality of your stay. Receiving such a low rating for a matter for which we are not responsible is frustrating for passionate hoteliers like us, who continuously strive to make our guests as happy as possible. I have sent you a private email in order to resolve this issue. While awaiting your response, I wish you an excellent day.

Customer review rating 5.0/5

Johan T. Families - Confirmed reviews ALL

Visite le we à walibi

Cher Johan T., Nous vous remercions pour votre commentaire positif. Nous sommes ravis que notre emplacement ait été à votre convenance pour votre visite à Walibi. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau prochainement. Cordialement, ibis Wavre Brussels East

Customer review rating 4.5/5

Dawn W. Families - Confirmed reviews ALL

The hotel is in a very convenient but slightly odd location although perfect for visits to walibi parc as it's just down the road. Hotel reception and bar area are lovely. Stylish, clean, welcoming. It was Halloween so was appropriately decorated. The family room wasn't exactly luxurious but the beds were very comfortable and we slept soundly. The best thing about the hotel is it's lovely staff. Great mos working at reception when we arrived. There was a bit of a mix up with accor but he explained what we needed to do to get sorted. Lovely atmosphere in the bar area where we enjoyed our welcome drinks which was due to the chap who welcomed us in at reception as he was happily chatting with the guests. Spoke to the hotel manager in the morning who was able to resolve the issue with accor. Would definitely recommend a stay at this hotel if you're passing.

Dear Dawn W., Thank you for your kind review and for highlighting the warm and friendly service provided by our team. We are pleased to hear that you enjoyed the ambiance of our hotel and found our reception and bar areas stylish and welcoming. It is always our goal to create a pleasant atmosphere for our guests, and we are glad that you appreciated the Halloween decorations during your visit. We acknowledge your feedback regarding the family room accommodations. While we strive to meet the diverse expectations of our guests, we appreciate your understanding of our offerings. It is encouraging to know that the comfort of our beds contributed to a restful stay. We are also happy that our staff was able to assist you with your concerns regarding Accor. Your recommendation is valued, and we hope to welcome you back in the future. Best regards, ibis Wavre Brussels East

Customer review rating 3.5/5

Ray B. Families - Confirmed reviews ALL

Located very close to Walibi theme park with free parking. Hotel although modern, looked tired and in need of a fresh revamp. Rooms were basic but clean. Had to move room from the room literally being wrapped around the lift shaft to a quieter room which the lovely lady on reception did. No evening food available which was a shame so we had to order out for food. Got offered free drinks by the same lovely lady who is a credit to the hotel. Breakfast was okay, with a good selection. Overall, if you just want to rest your head and have breakfast, it's clean and basic.

Dear Ray B., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely,

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Other web-users rate our hotel

  • 131 reviews 8.2/10 Location
  • 272 reviews 6.9/10 Room
  • 346 reviews 9.6/10 Service
  • 154 reviews 8/10 Cleanliness
  • 138 reviews 7.3/10 Breakfast
  • 7 reviews 10/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.