ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.4/5 680 reviews

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Boulevard Henri Rolin 5A, B-1410 WATERLOO, Belgium

Description

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Our accommodation(s)

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

Telephone
Fax +32 2 351 01 31

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  680 reviews

TripAdvisor Rating  3.5/5  542 reviews

Bad experience

Customer review rating 1.5/5

Wing L. Business - Confirmed reviews ALL

The room heater not working, staying in the refrigerator. The toilet is installed way too high. I’m 190cm still two leg couldn’t normally on the floor during sit on.

Dear L., Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Our guests' comfort is our top priority, and we regret that we fell short of your expectations. Regarding the room temperature, we have recently renewed our heating system to ensure optimal comfort for our guests. We will have our maintenance team inspect the heater in your room to address any potential issues. Concerning the toilet height, we appreciate your feedback. While our bathroom facilities are designed to accommodate a range of guest needs, we understand that individual preferences may vary. Finally, concerning the value for money, we strive to provide a competitive rate that reflects the quality of our accommodations and services. We regret to hear that you felt the pricing did not correspond with the room quality and will take your feedback into account as we continuously work to enhance our guest experience. We hope you will give us the opportunity to provide you with a more comfortable stay in the future. Best regards, Antoine Steyt, General Manager

Tried to charge massively extra after originally accepting my booking & taking my money.

TripAdvisor rating 1.0/5

John S TripAdvisor review

They accepted my booking, took my money. They later decided that rather than honour their contract they wanted to charge me 10x the original amount or I would have to pay a cancellation charge greater than the booking price. After a decent argument during which they decided to try & blame me for their ineptitude they finally agreed to cancel without charging me for their actions.

Dear Bruce, Thank you for taking the time to review your stay. I understand that the situation with your booking was frustrating, and I’d like to clarify the context surrounding this issue. The rate you initially booked was the result of a technical error in our system, which displayed a price significantly lower than the correct rate—so much so that it was even cheaper than the price of the breakfast included in the stay... I believe you will agree that such a discrepancy is a clear indication of an error, rather than a valid rate. While I understand your dissatisfaction, I must point out that we acted promptly to address the issue once it was identified. Our team reached out to explain the situation and offered options, including a no-cost cancellation, to ensure you were not penalized for this rare and unfortunate error. That said, I must admit disappointment at your rating of 2/10 for this isolated issue. It’s unfortunate that this single matter, which was addressed transparently and with fairness, overshadowed the service and care we put into our guests' experiences. We strive to ensure such errors are as rare as possible, and we are reviewing our processes to avoid similar occurrences in the future. I hope you can appreciate that it would not have been reasonable for us to honor such an obviously incorrect rate. Thank you for your understanding, and I do hope we will have the opportunity to welcome you back under better circumstances, to give you the experience we are truly proud of delivering. Kind regards, Antoine Steyt, General Manager

Excellent location

Customer review rating 3.0/5

Jfp Friends - Confirmed reviews ALL

The check-in service was awful, the guy at the front desk can't found my reservation even though I had already checked in online via the app...What is the point of online check in if when you arrive at the hotel you have to do the whole process again ? "Only in Ibis Waterloo"........ On the other hand, the guy at the reception at breakfast time was very friendly and attentive to customer requests.

Dear Guest, Thank you for taking the time to share your review. We are pleased that the attentiveness and friendliness of our reception staff during breakfast time made a positive impression on you. It is rewarding to know that our team's efforts to serve our guests are appreciated. However, we regret to hear about your dissatisfaction with the check-in process and the cleanliness of your room, including the condition of the bathroom. We understand how important a smooth check-in experience and a well-maintained room are to our guests' overall comfort. Our daily cleaning is meant to ensure a spotless environment and we apologize if this was not reflected during your stay. We will review your comments with our housekeeping team to ensure that our high standards are consistently met. Furthermore, we are sorry to learn about the presence of mold in the bathroom and truly apologize for any discomfort this may have caused. Nonetheless, we are delighted that you found our hotel's location to be excellent. Our central position in Waterloo is indeed a highlight for many of our guests, offering easy access to local attractions and the business district. We hope this aspect of your stay was beneficial for your requirements. We hope we will have the opportunity to see you again in the future. Best regards, Antoine Steyt, General Manager

Great location

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Very friendly staff. Everything was very clean and tidy.

Dear Guest, Thank you for taking the time to share your review. It's a pleasure to know that your stay at ibis Brussels Waterloo contributed positively to your visit. We are delighted that you appreciated the prime location of our hotel, the dedication of our staff, and the high standards of cleanliness we maintain. Our team strives to offer a welcoming atmosphere and it's rewarding to see these efforts reflected in your feedback. We hope we will have the opportunity to see you again in the future. Best regards, Antoine Steyt, General Manager

Well locate hotel in Waterloo

Customer review rating 4.0/5

Sami B. L. Families - Confirmed reviews ALL

Close to center of Waterloo and also main shopping centers as well as tennis club and soccer club . Located in quiet area and has excellent service with great attitude

Cher Monsieur Samy, Nous sommes heureux d'apprendre que notre Hôtel à pleinement comblé vos attentes. Nous espérons également que l'épreuve sportive de votre fils s'est bien passée et que l'expérience lui a été très enrichissante. Au plaisir de vous revoir très bientôt parmi nous. Bien à vous Thibault Lejeune

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Other web-users rate our hotel

  • 473 reviews 9.3/10 Location
  • 845 reviews 6.2/10 Room
  • 706 reviews 9.2/10 Service
  • 9 reviews 5.2/10 WiFi
  • 496 reviews 6.1/10 Comfort
  • 422 reviews 8.2/10 Breakfast
  • 362 reviews 7.2/10 Cleanliness
  • 75 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.