ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.3/5 677 reviews

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Boulevard Henri Rolin 5A, B-1410 WATERLOO, Belgium

Description

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Our accommodation(s)

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

Telephone
Fax +32 2 351 01 31

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  677 reviews

TripAdvisor Rating  3.6/5  548 reviews

Customer review rating 4.5/5

Aurel D. Business - Confirmed reviews ALL

Fantastic friendly staff Clean (basic) room ibis waterloo is what it should (but more)

Dear Aurel, Thank you very much for your kind feedback. We’re delighted to hear you enjoyed your stay at ibis Brussels Waterloo. Our team takes pride in providing friendly service, and we’re thrilled this made your visit memorable. We’re also pleased you found our booking process straightforward through the Accor ALL app. However, we regret any disappointment with our facilities and would like to mention our bedrooms were recently renovated in 2020. Nonetheless, it’s wonderful to hear you value your Gold status and would recommend our loyalty programme. We hope you appreciated our central location near Waterloo’s historic sites during your business trip. We look forward to seeing you again. Best wishes, Antoine Steyt, General Manager

Customer review rating 4.0/5

Anthony G. Couples - Confirmed reviews ALL

The staff good as always. But still no restaurant on site.

Dear Anthony, We sincerely appreciate you taking the time to share your thoughts following your recent stay at ibis Brussels Waterloo. It is wonderful to hear that you consistently find our staff to be friendly and supportive. Your compliments, particularly about the night manager, are truly appreciated by our entire team. We strive to make every guest feel comfortable and well cared for during their visit.That said, we regret that some elements of your stay fell short of your expectations. While we do not offer a full-service restaurant on the premises, we do have a 24-hour bar serving snacks and light meals to accommodate our guests. We also acknowledge your feedback regarding accessibility, WiFi, and value for money, and we will take these points into account as we work to improve our services.Nonetheless, it is encouraging to learn that you would recommend both our hotel and the ALL loyalty programme. We are grateful for your ongoing support as a Silver member. We look forward to the opportunity to welcome you back in the future. Kind regards, Antoine Steyt, General Manager

Customer review rating 1.0/5

Simon M. Business - Confirmed reviews ALL

no pillows staff not at work outside smocking cant drive in to car park

Customer review rating 1.0/5

Philippe G. Business - Confirmed reviews ALL

- Bad smell in the room - No kettle for tea/coffee - Heating not working - there was a problem with the A/C in the hotel. Despite putting it at 32C only cold wind was blowing so I had to switch it off. It was very cold in the room. - Very dirty carpets in the hotel - Fungi in the shower (room 419) - The insulation of the electrical wire of the hairdryer was damaged.

Dear Philippe, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations. Our maintenance team conducts regular checks on heating systems and room facilities, and we strive to maintain high cleanliness standards through daily housekeeping. We acknowledge your comments about the room condition and will reinforce our protocols. Please know our team is always available to address concerns immediately during stays. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Antoine Steyt, General Manager

Customer review rating 4.5/5

Jayme H. Business - Confirmed reviews ALL

The staff was invaluable in attending to my unique circumstances. And assisted me with getting a taxi when Uber & Bolt proved to be problematic. The room and hotel was clean and easy to use and accessible to many convenient shops.

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Other web-users rate our hotel

  • 526 reviews 9.1/10 Location
  • 888 reviews 6.1/10 Room
  • 727 reviews 9.4/10 Service
  • 5 reviews 3.8/10 WiFi
  • 411 reviews 8.1/10 Breakfast
  • 358 reviews 6.8/10 Cleanliness
  • 99 reviews 5.1/10 Food
  • 96 reviews 3.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.