ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.3/5 855 reviews

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ALLSAFE approved hotel

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A

GPS:50.711135, 4.398651

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar


The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  855 reviews

TripAdvisor Rating  3.5/5  529 reviews

Problems once again

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

As always, the front desk staff were very pleasant and helpful, as was the lady in charge of the breakfast arrangements, and the breakfast was good. However, once again, the room was below standard. The door to the bathroom would only shut if pushed very hard or if the door handle was turned, and even then one had to push hard, and the handle is placed in a very awkward position, far too close to the door jamb. In shutting the door I woke my wife who could not go back to sleep for a very long time, which added to the difficulty of a long journey from our previous hotel. There were dark marks on the grouting of the shower, which looked like mould, and the net curtain rail was devoid of a net curtain. Having experienced so many problems with this hotel, it was not, in my view, worth asking for a change of room, especially given our state of extreme fatigue. I have already complained about the presence of mould in the rooms at Ibis Waterloo and was told that this was probably a consequence of the cleaning being done by an external contractor. This, however, is not a valid excuse. All that is needed to avoid this sort of problem is a regular inspection of the rooms by a member of the Ibis staff. In addition, the widespread presence of mould is presumably a breach of Belgian health and safety regulations.

Dear Nicholas, Thank you for taking the time to share your review. We are glad to hear that you found our front desk staff and breakfast arrangements to be pleasant and helpful. Our team takes pride in providing a welcoming and enjoyable experience for our guests. However, we apologize for the issues you encountered in your room, particularly with the bathroom door and the cleanliness. We assure you that we take all feedback seriously and will address these concerns with our housekeeping team to ensure that our rooms meet the high standards our guests expect. While we do have regular inspections, we will make sure to pay extra attention to the areas you mentioned. We understand the importance of a comfortable and well-maintained room, especially after a long journey. We hope to be able to welcome you back on a return visit for an improved experience. Best regards,

Good stay

Customer review rating 4.5/5

Adam Business - Confirmed reviews ALL

Reception guy was excellent, really helped me out when I left my phone in the taxi

Dear Adam, Thank you for taking the time to provide your feedback. We are delighted to hear that our reception staff was able to assist you with your lost phone, and we appreciate your kind words about their excellent service. We understand your concerns about the lack of an in-house restaurant and the noise in the bathroom. While we do not have a restaurant within the hotel, we offer a 24-hour snack menu at our bar, and there is an independent restaurant in the same building. As for the noise, we apologize for any inconvenience it may have caused. We recommend requesting a room at the back of the building for a quieter experience during your next stay. Additionally, we appreciate your feedback on the internet connection and will look into ways to improve it for our guests. We hope to welcome you back. Best wishes, Dimitrio Virone, General Manager

Great spot for a few days, very helpful staff.

Customer review rating 5.0/5

Nick Couples - Confirmed reviews ALL

I was here briefly for a few days over early Sept. The place is quite and clean. The staff are friendly and were very helpful with any requests I had. The breakfast was great and had a wide variety. Good value for money Hotel.

Dear Nicholas, Thank you for this feedback concerning your recent visit. We are delighted to hear that you found our team helpful and friendly during your stay. It's great to know that you enjoyed our breakfast buffet with a wide variety of options and that you found our hotel to be good value for money. We take pride in maintaining a clean and quiet environment for our guests, and we're glad that you appreciated it. We look forward to welcoming you for another pleasant stay. Best wishes, Dimitrio Virone, General Manager

Even Napoleon would have slept here, and probably then not surrendered.

TripAdvisor rating 4.0/5

Rob B Solo travel - TripAdvisor review

First night in Belgium and books in here for 2 nights. Great room and as usual bed was comfy, shower was great but tap on sink pathetic,but all in all very good. Only one slight thing, no fridge, would have been nice. Another thing I found while away if checkout is 11 why are house keeping knocking on the door at 9.30. Don’t like this.

Dear Rob, Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our room comfortable and enjoyed the quality of our bed and shower. Our team strives to provide a pleasant stay for our guests, and your positive feedback is much appreciated. We apologize for the inconvenience caused by the lack of a fridge in the room and the early housekeeping visit. While we do not provide fridges in our rooms, we do offer a vending machine with snacks and drinks at the reception for our guests' convenience. As for the housekeeping, we will address this issue with our team to ensure that our guests are not disturbed during their stay. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Dimitrio Virone, General Manager


Customer review rating 5.0/5

Peter S. Business - Confirmed reviews ALL

Excellent service _ great female chef of the reception….

Dear Peter, We appreciate that you took the time to review your recent stay. We are thrilled to hear that you would highly recommend our hotel to others and that our team members, Ursula, Nikki, and Jacqueline, made a positive impact on your stay. Our team is always dedicated to providing exceptional service to our guests, and we are glad they contributed to your satisfaction. It's also great to know that you appreciate our efforts to replace single-use plastic items with more ecological alternatives as part of our Planet 21 initiative. We believe that small steps can make a big difference in protecting our environment. It would be a pleasure to welcome you back on a future occasion. Best wishes, Dimitrio Virone, General Manager

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Other web-users rate our hotel

  • 401 reviews 9.2/10 Location
  • 774 reviews 6.2/10 Room
  • 657 reviews 9/10 Service
  • 12 reviews 9/10 WiFi
  • 360 reviews 8.1/10 Breakfast
  • 349 reviews 6.3/10 Cleanliness
  • 111 reviews 5.1/10 Food
  • 81 reviews 4.3/10 Amenities

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