ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.3/5 678 reviews

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Boulevard Henri Rolin 5A, B-1410 WATERLOO, Belgium

Description

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Our accommodation(s)

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

Telephone
Fax +32 2 351 01 31

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  678 reviews

TripAdvisor Rating  3.6/5  550 reviews

Nicer than expected

TripAdvisor rating 4.0/5

clarityzefeldis TripAdvisor review

We stayed for 1 night on January 1st. We were pleasantly surprised by how nice this hotel was, the beds were very comfortable, with an extra two pillows in the room, the shower was a lot larger than other hotels in the same chain! Staff on reception were very pleasant and welcoming! Only thing to note was the window in our room wouldn’t shut properly so it got a little chilly and there was toothpaste smudged up the bedroom wall when we arrived!

Dear Clarity, We appreciate receiving your opinion concerning your recent stay. We're delighted you found our beds comfortable and appreciated the additional pillows in your room. Our team takes pride in ensuring guests have everything they need for a restful stay. That said, we regret the issue with your window and any cleanliness oversight you encountered. Our maintenance team has been alerted to check window fittings, and we reinforce cleaning protocols regularly to prevent such lapses. Nonetheless, it's wonderful to hear our welcoming staff made a positive impression. We're always here to assist guests during their stay and value your recognition of our efforts. We do hope to welcome you back in the future. All the best, Antoine Steyt, General Manager

Customer review rating 4.0/5

Ana D. G. W. Families - Confirmed reviews ALL

Is a good hotel, good location, friendly staff. Have stayed many times and will stay again. Only downside is the noise of the ventilators outside at the back. It didn't allow for the window to be opened duringcthe night.

Dear Ana, Thank you for such a positive review. It’s wonderful to hear your repeated stays with us have been enjoyable, especially appreciating our convenient location and friendly team. That said, we regret the issues in your room affected your comfort. We appreciate you taking the time to point out these issues, as such comments help us identify areas that need closer attention. While some structural elements may require longer-term planning, your feedback has been noted and shared with the maintenance team for review. Nonetheless, we’re pleased you plan to return and look forward to offering another seamless experience during your next family visit. We all look forward to seeing you again in the future. Wishing you and your family a joyful New Year! Antoine Steyt, General Manager

A Welcome Sanctuary

TripAdvisor rating 5.0/5

Nick L TripAdvisor review

I arrived late and cold.I had a problem with a new credit card. Tibo was welcoming and patient and we sorted the problem. Instant hot food and a clean room.

Dear Nick. Thank you for taking the time to share your experience with us. We are delighted that your stay met your expectations. It’s wonderful to hear our team ensured a smooth check-in despite the late hour. We take pride in resolving any challenges promptly, and we’re glad you found everything to your satisfaction. Knowing you enjoyed the meal options and rested well in a spotless room makes our day. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Antoine Steyt, General Manager

Customer review rating 5.0/5

Fadillah O. Solo - Confirmed reviews ALL

Very good and efficient service. All of the IBIS WATERLOO Staffs are very professional in their capacity. ACCOR seems like a very good brand and I will definitely be a Loyal customer to ACCOR brands. Last but not least.. BIG THANK YOU for all of the Staffs at IBIS WATERLOO( from the Chamber maids to the Front Office ) for making my 22 days a very comfortable... lovely and peaceful stay. WELL DONE!. Big Thank you again.

Dear Fadillah, Thank you for taking the time to share your feedback. We are delighted that your 22-day stay at ibis Brussels Waterloo was so comfortable and peaceful. It means a great deal to us that you experienced such high standards across our team. We take pride in our team’s professionalism and are thrilled this contributed to your positive impression of Accor. Knowing you plan to stay loyal to our brand is the best compliment we could receive. Your kind words for Antoine, Kia, Adrian, Nathan, Noé, and our housekeeping staff have been shared with everyone. We hope to welcome you back for another seamless experience soon. The entire team looks forward to welcoming you back for a future visit. Kind regards, Antoine Steyt, General Manager

Customer review rating 4.5/5

Aurel D. Business - Confirmed reviews ALL

Fantastic friendly staff Clean (basic) room ibis waterloo is what it should (but more)

Dear Aurel, Thank you very much for your kind feedback. We’re delighted to hear you enjoyed your stay at ibis Brussels Waterloo. Our team takes pride in providing friendly service, and we’re thrilled this made your visit memorable. We’re also pleased you found our booking process straightforward through the Accor ALL app. However, we regret any disappointment with our facilities and would like to mention our bedrooms were recently renovated in 2020. Nonetheless, it’s wonderful to hear you value your Gold status and would recommend our loyalty programme. We hope you appreciated our central location near Waterloo’s historic sites during your business trip. We look forward to seeing you again. Best wishes, Antoine Steyt, General Manager

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Other web-users rate our hotel

  • 531 reviews 8.9/10 Location
  • 888 reviews 6.1/10 Room
  • 732 reviews 9.4/10 Service
  • 6 reviews 7.1/10 WiFi
  • 392 reviews 8/10 Breakfast
  • 352 reviews 6.5/10 Cleanliness
  • 101 reviews 3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.