ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.3/5 651 reviews

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Description

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Our accommodation(s)

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  651 reviews

Customer review rating 0.5/5

Georgiana I. Business - Confirmed reviews ALL

Terrible experience, as I got bed bug bites - I will not stay at this hotel again

Dear Georgiana, Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our reception team’s efforts and remain committed to enhancing every guest’s experience. However, we are deeply concerned to learn about the challenges you encountered. Please know that maintaining a pristine environment is our utmost priority, and we have stringent protocols in place to address such rare occurrences immediately upon detection. Our team also conducts thorough inspections and treatments to ensure all areas meet our high standards. Nevertheless, we hope you took advantage of our great location in the city center of Waterloo, which is often a highlight for our guests. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Antoine Steyt, General Manager

Customer review rating 4.0/5

Ana D. G. W. Families - Confirmed reviews ALL

Is a good hotel, good location, friendly staff. Have stayed many times and will stay again. Only downside is the noise of the ventilators outside at the back. It didn't allow for the window to be opened duringcthe night.

Dear Ana, Thank you for such a positive review. It’s wonderful to hear your repeated stays with us have been enjoyable, especially appreciating our convenient location and friendly team. That said, we regret the issues in your room affected your comfort. We appreciate you taking the time to point out these issues, as such comments help us identify areas that need closer attention. While some structural elements may require longer-term planning, your feedback has been noted and shared with the maintenance team for review. Nonetheless, we’re pleased you plan to return and look forward to offering another seamless experience during your next family visit. We all look forward to seeing you again in the future. Wishing you and your family a joyful New Year! Antoine Steyt, General Manager

Customer review rating 5.0/5

Fadillah O. Solo - Confirmed reviews ALL

Very good and efficient service. All of the IBIS WATERLOO Staffs are very professional in their capacity. ACCOR seems like a very good brand and I will definitely be a Loyal customer to ACCOR brands. Last but not least.. BIG THANK YOU for all of the Staffs at IBIS WATERLOO( from the Chamber maids to the Front Office ) for making my 22 days a very comfortable... lovely and peaceful stay. WELL DONE!. Big Thank you again.

Dear Fadillah, Thank you for taking the time to share your feedback. We are delighted that your 22-day stay at ibis Brussels Waterloo was so comfortable and peaceful. It means a great deal to us that you experienced such high standards across our team. We take pride in our team’s professionalism and are thrilled this contributed to your positive impression of Accor. Knowing you plan to stay loyal to our brand is the best compliment we could receive. Your kind words for Antoine, Kia, Adrian, Nathan, Noé, and our housekeeping staff have been shared with everyone. We hope to welcome you back for another seamless experience soon. The entire team looks forward to welcoming you back for a future visit. Kind regards, Antoine Steyt, General Manager

Customer review rating 4.5/5

Aurel D. Business - Confirmed reviews ALL

Fantastic friendly staff Clean (basic) room ibis waterloo is what it should (but more)

Dear Aurel, Thank you very much for your kind feedback. We’re delighted to hear you enjoyed your stay at ibis Brussels Waterloo. Our team takes pride in providing friendly service, and we’re thrilled this made your visit memorable. We’re also pleased you found our booking process straightforward through the Accor ALL app. However, we regret any disappointment with our facilities and would like to mention our bedrooms were recently renovated in 2020. Nonetheless, it’s wonderful to hear you value your Gold status and would recommend our loyalty programme. We hope you appreciated our central location near Waterloo’s historic sites during your business trip. We look forward to seeing you again. Best wishes, Antoine Steyt, General Manager

Customer review rating 4.0/5

Anthony G. Couples - Confirmed reviews ALL

The staff good as always. But still no restaurant on site.

Dear Anthony, We sincerely appreciate you taking the time to share your thoughts following your recent stay at ibis Brussels Waterloo. It is wonderful to hear that you consistently find our staff to be friendly and supportive. Your compliments, particularly about the night manager, are truly appreciated by our entire team. We strive to make every guest feel comfortable and well cared for during their visit.That said, we regret that some elements of your stay fell short of your expectations. While we do not offer a full-service restaurant on the premises, we do have a 24-hour bar serving snacks and light meals to accommodate our guests. We also acknowledge your feedback regarding accessibility, WiFi, and value for money, and we will take these points into account as we work to improve our services.Nonetheless, it is encouraging to learn that you would recommend both our hotel and the ALL loyalty programme. We are grateful for your ongoing support as a Silver member. We look forward to the opportunity to welcome you back in the future. Kind regards, Antoine Steyt, General Manager

Other web-users rate our hotel

  • 524 reviews 8.9/10 Location
  • 872 reviews 6/10 Room
  • 725 reviews 9.3/10 Service
  • 6 reviews 7.1/10 WiFi
  • 389 reviews 8/10 Breakfast
  • 344 reviews 6.7/10 Cleanliness
  • 100 reviews 3.4/10 Amenities

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