ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.4/5 793 reviews

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Boulevard Henri Rolin 5A, B-1410 WATERLOO, Belgium

Description

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Our accommodation(s)

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

Telephone
Fax +32 2 351 01 31

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  793 reviews

TripAdvisor Rating  3.5/5  536 reviews

Good stay, had everything needed for one night

Customer review rating 4.0/5

Dominykas Business - Confirmed reviews ALL

Check-in was very quick, got my room card, paid without issue. Though I did find a "friend" in my room, a small insect, not an issue personally, but can see how that might cause someone some alarm. The airco was rather finicky but I got it to work eventually and the bed sheets were very firmly stuffed under the mattress so getting them out was also a nice little challenge.

Dear Dominykas, Thank you for taking the time to review your stay. We are delighted that you found the check-in process to be swift and without any complications, ensuring a smooth start to your stay at ibis Brussels Waterloo. We apologize for certain aspects of your stay falling short of your expectations. We understand that the presence of an insect can be disconcerting, and we want to reassure you that we maintain rigorous standards of cleanliness and pest control, treating any such incidents with utmost seriousness. As for the air conditioning and bed comfort, we aim to provide a restful environment and appreciate your feedback, which will be taken into consideration for future improvements. We would also like to highlight our prime location in the heart of Waterloo, making it a convenient base for exploring the historic site of the Battle of Waterloo and other nearby attractions. Our guests often commend the ease of access to various points of interest as well as the comfort provided by our modern amenities. We are looking forward to welcoming you again. All the best! Antoine Steyt, General Manager

Very pleased with room

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The Staff were very friendly and helpful

Dear Guest, Thank you for such a positive review. We are truly grateful for the kind words about your stay at ibis Brussels Waterloo. We are delighted that you enjoyed the comfort of your room and found our staff to be friendly and helpful. Our team takes great pride in providing a welcoming atmosphere and ensuring all our guests have a pleasant experience. It would be our pleasure to have you return on another occasion. Very best wishes, Antoine Steyt, General Manager

Well located

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Rooms are a bit too old and need a good cleaning and an upgrade

Dear Guest, Please accept our thanks for taking the time to review your visit to our hotel. We are delighted that you found our hotel well-located, providing easy access to the city's attractions and transport links. However, we apologize for the aspects of your stay that did not meet your expectations. Our hotel strives to provide a clean and comfortable environment, and we are concerned to hear your feedback regarding the condition of your room. We have taken note of your comments and will look into them as part of our ongoing efforts to improve our guest experience. Furthermore, we understand that a swift and efficient check-in process is important, and will consider your suggestion for additional support at peak times. We also acknowledge your concern about noise and would like to mention that for future stays, requesting a room at the back of the hotel may provide a quieter environment, as they tend to be more insulated from external sounds. We hope that we have the pleasure of seeing you again in the future. Best regards, Antoine Steyt, General Manager

Customer review rating 0.5/5

Leo Business - Confirmed reviews ALL

Staff promised to send me a corrected invoice and didn’t . I don’t like when people promise something and don’t do it.

Dear Leo, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by not receiving your corrected invoice promptly. We also appreciate your comment regarding the room temperature. Our cleaning staff sets all rooms to 20°C after servicing, which we find to be a comfortable median for most guests. We regret that this was not to your satisfaction upon arrival. It is regrettable that your review creates an impression among prospective guests that our hotel is to be avoided entirely, as implied by a 1/10 rating. I beliete that this severe assessment does not accurately reflect our overall service standards and quality. A simple phone call could have promptly addressed the issue of your missing invoice, thereby preventing such a disproportionate rating. We acknowledge the recent hiccups with our system and understand how these issues might have contributed to your dissatisfaction. We are currently transitioning to a new system, and there have been some challenges during this period. We are working diligently to resolve these issues to ensure a smoother experience for all our guests. We hope to be able to welcome you back on a return visit. Best regards, Antoine Steyt, General Manager

Good location

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is well located in Waterloo, but maintenance is an issue and could use improvement. It was also disappointing to find the restaurant was only for breakfast.

Dear Guest, Thank you for taking the time to review your stay. We are pleased to know that you found our location in Waterloo to be convenient for your needs. However, we regret to hear about the challenges you faced with the room's cooling and the shower drain. We strive to maintain all facilities in perfect working order and sincerely apologize for any discomfort these issues may have caused you. We also take note of your feedback regarding service responsiveness. Our team is committed to addressing concerns promptly and ensuring that our guests are kept informed of any updates. We are glad that the overall cleanliness of our hotel met your expectations, and we hope that our efforts towards sustainable development resonated with you, even though we acknowledge there is always room for improvement. We are looking forward to welcoming you again. All the best! Antoine Steyt, General Manager

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Other web-users rate our hotel

  • 450 reviews 9.3/10 Location
  • 818 reviews 6.1/10 Room
  • 699 reviews 9.2/10 Service
  • 11 reviews 6.7/10 WiFi
  • 394 reviews 8.6/10 Breakfast
  • 358 reviews 6.9/10 Cleanliness
  • 103 reviews 4.8/10 Food
  • 79 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.