ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.2/5 632 reviews

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Description

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Our accommodation(s)

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  632 reviews

Customer review rating 5.0/5

Craig B. Friends - Confirmed reviews ALL

Well located, staff amazing

Dear Craig, Please accept our sincere thanks for this kind feedback. We are thrilled that you had a positive stay with us. It’s wonderful to know our team made such a good impression during your friends’ trip. We take pride in providing smooth booking experiences through our website and value your recognition of our loyalty program as a Classic member. Moreover, it is delightful to know that you appreciated our location in the heart of Waterloo with the railway station in walking distance. We look forward to welcoming you back on future occasions. Best wishes, Antoine Steyt, General Manager

Customer review rating 0.5/5

Daniel O. M. Business - Confirmed reviews ALL

Multiple rooms, different floors, same problem, the sink is always clogged. Cleaning the room is resumed to just changing towels snd arrange the bed, no cleaning, dust is building to the level thag houcan see it on all your stuff..

Dear Daniel, We take your feedback seriously and will use it to improve our services. We are pleased to know that Sandu made a positive impression during your stay. Our team members strive to provide attentive service, and your recognition is greatly appreciated. However, we sincerely apologise that your experience fell short in some areas. Our reception team is typically available around the clock, and we regret any delay you encountered. Daily cleaning is a standard part of our service, and we are taking steps to ensure thoroughness moving forward. We hope you will consider staying with us again in the future. Best regards, Antoine Steyt, General Manager

Customer review rating 3.5/5

Anke S. Couples - Confirmed reviews ALL

We regularly use this hotel as our halfway stop to the UK. The rooms are clean and functional, dogs are welcome and the staff are always friendly. The bathrooms/plumbing definitely need upgrading. My husband showered and the drain was blocked. The problem could only be attended to the next day. The room faced the street, so noise-sensitive people would not have had a quiet night’s sleep.

Dear Anke, We appreciate your feedback. We’re pleased to hear our accommodations continue to serve as a convenient stop during your travels. Our team takes pride in maintaining welcoming spaces for both human guests and their four-legged companions. However, we sincerely regret the challenges you encountered with the bathroom facilities. Please know that we’ve shared your feedback with our maintenance team for review. For future stays, we recommend requesting a room facing our quieter courtyard for enhanced tranquility. Your continued preference for our hotel remains our greatest compliment. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Antoine Steyt, General Manager

Customer review rating 5.0/5

Richard T. Friends - Confirmed reviews ALL

The hotel was clean in a great location and every staff member we met was extremely helpful. We will be back

Dear Richard, We really appreciate this positive review of your recent visit. We are thrilled you enjoyed your stay at ibis Brussels Waterloo. Our team takes pride in maintaining high standards throughout the hotel, and we are particularly pleased you found our location convenient for your needs. Your recognition of our bar and reception colleagues means a great deal to us, as we always aim to provide warm and efficient service. We look forward to welcoming you back. Best wishes, Antoine Steyt, General Manager

Customer review rating 4.5/5

Paul Y. Families - Confirmed reviews ALL

Ideal location for our stay, very happy with our few days away.

Dear Paul, Thank you very much for your kind feedback. We are delighted that you had a pleasant stay at our hotel. It’s wonderful to know that our central location made exploring Waterloo convenient and that our high standards met your expectations. We hope to welcome you back soon. Best wishes, Antoine Steyt, General Manager

Other web-users rate our hotel

  • 536 reviews 9/10 Location
  • 888 reviews 5.8/10 Room
  • 711 reviews 9.2/10 Service
  • 7 reviews 8.3/10 WiFi
  • 384 reviews 8.1/10 Breakfast
  • 360 reviews 6.6/10 Cleanliness
  • 106 reviews 3.4/10 Amenities
  • 93 reviews 4.9/10 Food

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