ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.4/5 664 reviews

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Description

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Our accommodation(s)

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  664 reviews

TripAdvisor Rating  3.5/5  542 reviews

Well located, good stay.

Customer review rating 4.0/5

B. Business - Confirmed reviews ALL

Got a room parking side, what i asked for. Much calmer.

Dear Leman, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated being accommodated on the parking side as per your request, ensuring a tranquil environment. It is great that our hotel's location met your expectations, ideally situated in the city center of Waterloo and close to various attractions and transport links. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Antoine Steyt, General Manager

Good location and nice clean room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Stayed for 1 night and was as expected from IBIS. Had a nice bar and breakfast was also very good.

Dear Guest, Thank you for this great review. We are thrilled that your stay at ibis Brussels Waterloo met your expectations and left you with a positive impression. We are delighted that you enjoyed the prime location of our hotel and the cleanliness of our rooms. It is great to hear that our bar and breakfast selections were to your liking. Furthermore, we are pleased that you found the process of picking dates and confirming your reservation to be straightforward and user-friendly. We look forward to welcoming you back soon. Kind regards, Antoine Steyt, General Manager

Good stay in a well located hotel

Customer review rating 3.5/5

Marcl Families - Confirmed reviews ALL

The room was a bit small but clean. The main issue was the lack of storage space in the room. Parking is easy. People were nice and helpfull.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our rooms to be well-maintained and our parking convenient. Additionally, your kind words regarding our helpful team are greatly appreciated. Nonetheless, we understand that you encountered some limitations with the room size and storage options. We strive to provide comfortable accommodations and regret any inconvenience you experienced. We will take your feedback into consideration as we continually work to improve our guest experience. Finally, we are delighted that our hotel's prime location contributed positively to your stay. Situated in the heart of Waterloo, our guests enjoy easy access to the city's business district and major attractions, including the historic site of the Battle of Waterloo. We hope we will have the opportunity to see you again in the future. Best regards, Antoine Steyt, General Manager

Well located

Customer review rating 3.5/5

Rocco Families - Confirmed reviews ALL

It was OK, room was clean which is of utmost relevance, but the hotel’s overall appearance is quite “old” and not so welcoming.

Dear Rocco, Thank you for taking the time to share your review. We are pleased that you found our mobile application to be user-friendly and our rooms maintained to a high standard of cleanliness. However, we apologize for the wait you experienced at the reception. We understand how valuable your time is and regret any inconvenience caused. Furthermore, we acknowledge your comments regarding the hotel's overall appearance; we take pride in our hotel's ambiance and strive to provide a welcoming environment for all our guests. Nonetheless, it is great that you appreciated the prime location of our hotel, ideally situated in the heart of Waterloo, close to various attractions and transport links. We hope we will have the opportunity to see you again in the future. Best regards, Antoine Steyt, General Manager

well located but........

Customer review rating 1.5/5

Max W. Families - Confirmed reviews ALL

rooms smelt of drains and canabiss had to change 3 times but smoke still came in via the ventilation system

Dear Max, Thank you for taking the time to share your feedback. We are pleased that you appreciated our hotel's convenient location. Our property is situated in the heart of Waterloo, close to the business district and major transport links, making it an ideal base for exploring the city and its surroundings. However, we sincerely apologize for the odours you experienced in your room. Our team takes great care to maintain a fresh and welcoming environment for all our guests. We have taken note of your comments and will thoroughly investigate the ventilation system to address any issues. Regarding the pricing concern, we strive to maintain transparent and fair pricing practices. We will look into the matter to ensure all charges are accurately communicated and applied. We apologize for any inconvenience this may have caused. Additionally, cleanliness is of utmost importance to us, and we are disappointed to learn that our standards were not met during your stay. We have shared your feedback with our housekeeping team to reinforce our commitment to maintaining impeccable cleanliness throughout the hotel. We hope you will give us the opportunity to provide you with a more enjoyable experience that truly reflects our commitment to guest satisfaction. With kind wishes for the new year, Antoine Steyt, General Manager

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Other web-users rate our hotel

  • 481 reviews 9.3/10 Location
  • 848 reviews 6.1/10 Room
  • 700 reviews 9.3/10 Service
  • 10 reviews 4.3/10 WiFi
  • 503 reviews 5.9/10 Comfort
  • 420 reviews 8.2/10 Breakfast
  • 365 reviews 7.2/10 Cleanliness
  • 76 reviews 4/10 Amenities

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