ibis Brussels Waterloo
ibis Brussels Waterloo 3 stars
Customer review rating (ALL Rating) 4.3/5 
406 reviews
ALLSAFE approved hotel
Description
Hotel extras
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20 min drive from Brussels City Center
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Free parking
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Triple and Family rooms
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Located in the city centre of Waterloo
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Free WiFi
Hotel location
ibis Brussels Waterloo
Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium
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STIB: 365 A CARREFOUR
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TEC: W-BRAINE L AL CARREFOUR
- By plane
BRUSSELS SOUTH CHARLEROI AIRPORT At 47.3km / 29.39 miles
- By plane
BRUXELLES NATIONAL At 25.3km / 15.72 miles
- By car
RING EST/SORTIE 26 MONT ST JEAN At 3km / 1.86 miles
- By car
RING EST/SORTIE 27 LASNE/WATERLO At 0.5km / 0.31 miles
- By car
RING EST/SORTIE 28 ARGENTEUIL At 2km / 1.24 miles
- By train
BRAINE L'ALLEUD At 10km / 6.21 miles
- By train
BRUXELLES MIDI BRUSSEL ZU At 20km / 12.43 miles
- By train
WATERLOO At 1.5km / 0.93 miles
GPS:50.711135, 4.398651
Hotel services
Check-in from - Check out up to
In summary
On site
- Car park
- Restaurant
- Wheelchair accessible hotel
- Wi-Fi
- Breakfast
- Bar
LA TRATTORIA
The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our Ibis restaurants, ready to welcome you 7 days a week, 365 days a year, every night open at least 7 p.m. to 10:30 p.m.
BAR
The Bar: a friendly place to get together at any time of day.
Breakfast
Our accommodation(s)
Ibis Brussels Waterloo hotel rooms are welcoming and comfortable. The hotel has rooms for two, three or even four people. All rooms are equipped with a functional bathroom and free Internet access.
Room with 1 double bed or twin beds
- Max. number of persons: 2
- Area: From 18 m² / 193 sq ft
- Views: City View Note
Triple Room with 1 double bed and 1 single bed or 3 single beds
- Max. number of persons: 3
- Area: From 25 m² / 269 sq ft
Family Room with 1 double bed or twin beds and 1 double sofa bed
- Max. number of persons: 4
- Area: From 25 m² / 269 sq ft
Our guest reviews
ALL Rating
Customer review rating 4.0/5
Anoniem Business - Confirmed reviews ALL
Renovation did the hotel good. A bit long waiting time during check-out
Dear Walter, Thank you for your positive review. It is rewarding to know that you had an enjoyable stay with us. We value our guests' feedback and have taken your comments into account. We do hope to welcome you back for an improved experience. Best wishes, Dimitrio Virone General Manager
Customer review rating 1.5/5
Hicham J. Business - Confirmed reviews ALL
No fridge, no safe. Mattress is too loose and killed my back. What is worse is that they have added a mattress top that is even fluffier. I did not discuss this with them because the attitude is purely EUROPEAN ( no discrimination here but what is meant is that they are customer service-oriented only by talks). For example, my luggage was delayed. I was tracking it with the airlines and the courier service. I did not have a room number when i reported the delay so I asked to be delivered to the HOTEL knowing that common sense prevails that there will always be someone in there. The night they were delivering the gentleman at the reception desk tells me that they could have come and left because for the majority of the time he was not there and he was dealing with power issues in the hotel. When I said that it is expected that the front desk be always populated with staff, he said that, after all, it is my luggage and it is my problem. For the fairness, he realized he was not fair and he brought the luggage to the room when it got there and he apologized (much appreciated) but I noticed that they are stuck to their guns and made feel as a customer that I cannot ask for anything. I needed an iron machine but I did not ask for it.
Dear Hicham J., Thank you for taking the time to share your feedback. We regret to hear that you were not entirely satisfied with your experience and would like to extend our apologies for the incident you mentioned. We strive to treat all our guests with respect and rest assured that we will be addressing this matter with our reception team. The comfort and satisfaction of our guests are a top priority. Nonetheless, we have taken note of your comments regarding the room amenities for future improvements. We hope to welcome you back for an improved stay. Kind regards, Dimitrio Virone E-mail: H3… - Tel: +32 2 351 00 30, General Manager
Customer review rating 3.5/5
Vki V. Business - Confirmed reviews ALL
Room comfort was as expected. One small downside was the close proximity of the outdoor area of the bar, with smoke entering the room.
Dear Rene, Thank you for taking the time to share your review. We truly value all feedback and were pleased to hear that your room was comfortable. We do, however, regret any inconvenience and ask you to please accept our apologies. Please don't hesitate to notify our team during your stay so that we can find a solution. We hope to welcome you back. Best wishes, Dimitrio Virone E-mail: H3… - Tel: +32 2 351 00 30, General Manager
Customer review rating 4.5/5
Susan Families - Confirmed reviews ALL
Helpful and friendly staff Comfortable room Good location supermarket next door Italian restaurant on site Good selection for breakfast Helpful staff Clean and accessible Will stay again
Dear James, Please accept our thanks for taking the time to review your visit to our hotel. We are delighted to hear that you enjoyed your stay and appreciate your kind mention of our convenient location. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts. We hope that we have the pleasure of welcoming you back. With very best wishes, Dimitrio Virone General Manager
Customer review rating 3.0/5
Emanuele Families - Confirmed reviews ALL
It's an Ibis 3*, so the expectations are clear from the beginning; however a couple of notes for the hotel to consider: - We had a family room, when the bed was open, there were literally 15 cm to move between the bed frame and a drawer. Very narrow, actually too narrow - The laminate was actually delaminated, probably because somebody left the window open and it rained on it; it was actually peeling off and you could have got a splinter in your foot if not too careful. Breakfast was actually good, all considering
Dear Emanuele, Thank you for taking the time to share your feedback. We are pleased to know that you found our location to be ideal. However, we regret that not everything about your room was to your liking. Please let us know of any issues as we want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible. We hope to see you again in the future. Kind regards, Dimitrio Virone E-mail: H3… - Tel: +32 2 351 00 30, General Manager
Our most recent 20 reviews
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