ibis Brussels Waterloo 3 stars

Dear Nicholas, Thank you for taking the time to share your review. We are glad to hear that you found our front desk staff and breakfast arrangements to be pleasant and helpful. Our team takes pride in providing a welcoming and enjoyable experience for our guests. However, we apologize for the issues you encountered in your room, particularly with the bathroom door and the cleanliness. We assure you that we take all feedback seriously and will address these concerns with our housekeeping team to ensure that our rooms meet the high standards our guests expect. While we do have regular inspections, we will make sure to pay extra attention to the areas you mentioned. We understand the importance of a comfortable and well-maintained room, especially after a long journey. We hope to be able to welcome you back on a return visit for an improved experience. Best regards,

Dear Adam, Thank you for taking the time to provide your feedback. We are delighted to hear that our reception staff was able to assist you with your lost phone, and we appreciate your kind words about their excellent service. We understand your concerns about the lack of an in-house restaurant and the noise in the bathroom. While we do not have a restaurant within the hotel, we offer a 24-hour snack menu at our bar, and there is an independent restaurant in the same building. As for the noise, we apologize for any inconvenience it may have caused. We recommend requesting a room at the back of the building for a quieter experience during your next stay. Additionally, we appreciate your feedback on the internet connection and will look into ways to improve it for our guests. We hope to welcome you back. Best wishes, Dimitrio Virone, General Manager

Dear Nicholas, Thank you for this feedback concerning your recent visit. We are delighted to hear that you found our team helpful and friendly during your stay. It's great to know that you enjoyed our breakfast buffet with a wide variety of options and that you found our hotel to be good value for money. We take pride in maintaining a clean and quiet environment for our guests, and we're glad that you appreciated it. We look forward to welcoming you for another pleasant stay. Best wishes, Dimitrio Virone, General Manager

Dear Rob, Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our room comfortable and enjoyed the quality of our bed and shower. Our team strives to provide a pleasant stay for our guests, and your positive feedback is much appreciated. We apologize for the inconvenience caused by the lack of a fridge in the room and the early housekeeping visit. While we do not provide fridges in our rooms, we do offer a vending machine with snacks and drinks at the reception for our guests' convenience. As for the housekeeping, we will address this issue with our team to ensure that our guests are not disturbed during their stay. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Dimitrio Virone, General Manager

Dear Peter, We appreciate that you took the time to review your recent stay. We are thrilled to hear that you would highly recommend our hotel to others and that our team members, Ursula, Nikki, and Jacqueline, made a positive impact on your stay. Our team is always dedicated to providing exceptional service to our guests, and we are glad they contributed to your satisfaction. It's also great to know that you appreciate our efforts to replace single-use plastic items with more ecological alternatives as part of our Planet 21 initiative. We believe that small steps can make a big difference in protecting our environment. It would be a pleasure to welcome you back on a future occasion. Best wishes, Dimitrio Virone, General Manager