ibis Brussels Waterloo Hotel 3 stars

TripAdvisor rating 3.5/5 499 reviews
ibis Brussels Waterloo
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Golf courses (Nearby)
  • Tennis (Nearby)
Business services
  • Copy/print service available

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410
waterloo
belgium

Tel: +3223510030

Fax: (+32)2/3510131

Contact email

Check-in from 12h00

Check out up to 12h00

  • STIB :   365 A CARREFOUR

  • TEC :   W-BRAINE L AL CARREFOUR

  • By plane

    BRUSSELS SOUTH CHARLEROI AIRPORT At 47.3km / 29.39 miles

  • By plane

    BRUXELLES NATIONAL At 25.3km / 15.72 miles

  • By car

    RING EST/SORTIE 26 MONT ST JEAN At 3km / 1.86 miles

  • By car

    RING EST/SORTIE 27 LASNE/WATERLO At 0.5km / 0.31 miles

  • By car

    RING EST/SORTIE 28 ARGENTEUIL At 2km / 1.24 miles

  • By train

    BRAINE L'ALLEUD At 10km / 6.21 miles

  • By train

    BRUXELLES MIDI BRUSSEL ZU At 20km / 12.43 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

GPS :50.711135, 4.398651

Our accommodations

Ibis Brussels Waterloo hotel rooms are welcoming and comfortable. The hotel has rooms for two, three or even four people. All rooms are equipped with a functional bathroom and free Internet access.

Room with 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Triple Room with 1 double bed and 1 single bed or 3 single beds

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Family Room with 1 double bed or twin beds and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

LA TRATTORIA

Type of cuisine: Mediterranean

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our Ibis restaurants, ready to welcome you 7 days a week, 365 days a year, every night open at least 7 p.m. to 10:30 p.m.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Brussels Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,069 reviews

tripadvisor

TripAdvisor Rating 3.5/5

499 reviews

Satisfactory, nothing special

Customer review rating 4.1/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

I booked a room for my elderly parents. They were happy enough but I was a bit disappointed. The hotel is basic, well located, nothing special and expensive. I think there must be something with a better quality price in the region.

Dear Guest, Thank you for taking the time to share your review. We appreciate your mention of our convenient location. However, while we would like to believe that we provide quality facilities with a range of amenities for a good value, we will certainly be taking your concern into consideration. We hope to see you and your family again and we wish you all the best for the festive season. Kind regards, Michael Meunier, General Manager

Great

Customer review rating 4.1/5

Michael Solo - 21/12/2019 Confirmed reviews ALL

It was great, what more could you ask for?

A GOOD ALTERNATIVE

Customer review rating 4.1/5

C. Families - 16/12/2019 Confirmed reviews ALL

We've booked it two days before our stay; everything was ok!

Type 1 experience

Customer review rating 4.1/5

Ian H. Business - 16/12/2019 Confirmed reviews ALL

As a regular visitor and always receiving a good service, I was pleased that this time I was made to feel even more welcomed and valued as a customer.

As expected for the location and the price

Customer review rating 4.1/5

H. Families - 09/12/2019 Confirmed reviews ALL

excellent welcome - Cleam rrom - Good breakfast

We were satisfied as usual at the Ibis Waterloo.

Customer review rating 4.1/5

E. R. Couples - 04/12/2019 Confirmed reviews ALL

The staff are very friendly and helpful, always ready to help you.

A warm and friendly welcome

Customer review rating 4.1/5

Ian H. Business - 29/11/2019 Confirmed reviews ALL

I received the same great service as I have come to expect, so it was a pleasure to stay.

Excellent

Customer review rating 4.1/5

A. Business - 18/11/2019 Confirmed reviews ALL

Très satisfait

Customer review rating 4.1/5

Anonymous Friends - 16/11/2019 Confirmed reviews ALL

Check in was easy, room was clean, staff were all nice

Great staff!

Customer review rating 4.1/5

Claudette H. Business - 12/11/2019 Confirmed reviews ALL

The staff are extremely helpful and friendly

Value for money

Customer review rating 4.1/5

Anonymous Solo - 11/11/2019 Confirmed reviews ALL

A warm welcome, at the front desk. A clean room, albeit with twin rather the the requested double bed. Warm, quiet and clean - excellent for a stopover.

Dear Guest We would like to thank you for this review of your recent stay. We are thrilled that you had such a pleasant stay and we do encourage guests to let us know of any issues during their stay in order for us to take the appropriate action. We are proud of the high service level we offer, and it is rewarding to receive your positive comment about our team members which will be passed on to them. We look forward to welcoming you back soon. Kind regards, Michael Meunier, General Manager

Excellent in every way!

Customer review rating 4.1/5

Joel V. Friends - 02/11/2019 Confirmed reviews ALL

The staff and facility were wonderful! Breakfast was superb, and our experience was fantastic!

Basic rooms surpassed by friendly staff, location, and breakfast.

Customer review rating 4.1/5

Jason Families - 31/10/2019 Confirmed reviews ALL

The front desk staff was exceptional. A small but comfortable lounge area to unwind and chat. The breakfast buffet was well-worth the price paid.

Dear Jason, Thank you for such a positive review. We are delighted to know that everything was to your satisfaction. Our dedicated team members work hard to ensure all guests have a comfortable stay, so your positive feedback is very rewarding. We look forward to welcoming you back in the near future. Kind regards, Michael Meunier, General Manager

Faultless

Customer review rating 4.1/5

Craig G. Families - 28/10/2019 Confirmed reviews ALL

It was excellent. The staff were welcoming and helpful, the whole hotel had a modern but comfortable ambience and was very clean throughout.

Yet another stay.

Customer review rating 4.1/5

G. Business - 22/10/2019 Confirmed reviews ALL

All ok . Nice Room friendly staff. Willing to Help with anything.

Overall experience wise it was Ok

Customer review rating 4.1/5

Darshan Business - 17/10/2019 Confirmed reviews ALL

Improvement feedback - I felt service can be improved and the facility that you provide in room also can be enhanced. This will help people who come for business purpose.

Dear Darshan, Thank you for taking the time to share your valuable review. We are thrilled that you had a pleasant stay with us. However, we wish it was completely satisfying. We have taken note of your remarks regarding our service and passed it to our entire team. Thank you for bringing this to our notice. We hope to welcome you back. Best wishes, Michael Meunier, General Manager

in need of refurbishment

Customer review rating 4.1/5

Winnie M. Families - 16/10/2019 Confirmed reviews ALL

We have stayed in several Ibis hotels both in Belgium and the UK and I feel that this one was the poorest in terms of comfort and traveler experience. The decor in the rooms is drab and a picture on the walls here and there would help to brighten the place up. The bathrooms badly need refurbished, especially the shower area which is not as clean as it could be. We had a problem with the plumbing in the first room we were allocated so we had to move to another room. The staff could be more welcoming and friendly, especially on arrival and departure. In the bar we were served a glass of wine which was obviously off. The member of staff replaced it but there was no apology whatsoever. On two occasions customers (ourselves included) were left waiting at the desk while staff finished their cigarettes outside. The door is left open so that the smell of the smoke comes into the foyer. We also had to close the window in our bedroom as the smell of the smoke rose from the front of the building.

Dear Winnie, We thank you for taking the time to give your opinion about your recent stay. We strive to provide the service best suited to our guests' expectations. A negative opinion is an opportunity for us to question ourselves and to look for ways to improve our services. Please accept our apologies for the discrepancies encountered in our service and have addressed this with the relevant department heads to ensure it is not repeated. We apologise for the inconvenience you experienced with the shower; we wish you had mentioned this issue at the time as we would have had this looked at by our maintenance team. Also, while we do carry out regular maintenance work to ensure that our rooms and facilities are up to date, we have noted your comments in relation to the room. We hope despite this that we will have the opportunity to improve your experience with us in the future. Sincerely, Michael Meunier, General Manager

Always love staying at Ibis Waterloo

Customer review rating 4.1/5

Dean H. Solo - 09/10/2019 Confirmed reviews ALL

Always love staying at Ibis Waterloo <= What more can I say ? I have filled out these feed backs before. And each time the one and only problem I have is that the 'Do Not Disturb' sign for the door is a complete waste of time as the cleaning staff completely ignore it. Each day 2-3 times knock knock on the door. If I ignore it they open the door. Damn annoying. 'Do Not Disturb' means 'Do Not Disturb', means I dont want new towels (which you guys encourage through your tree planting program participation), I dont want bed made, I DONT WANT TO BE DISTURBED. Again, I love staying at Ibis very much. Everything is excellent. Please please please, teach your cleaning staff the meaning of 'Do Not Disturb' and everything will be 100% perfect. I may be back there is 1-2 weeks.

Dear Dean, Thank you for choosing our hotel and leaving a review of your stay. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again. However we are sorry that you be disturbed by our house keeping team and we will be talking to our house keeping department about this. We look forward to welcoming you back soon. Kind regards, Michael Meunier, General Manager
Customer review rating 4.1/5

Anonymous Families - 08/10/2019 Confirmed reviews ALL

staff was rude !

Dear Guest. We thank you for taking the time to give your opinion about your recent stay. We are very sorry to hear that our service fell below the standards expected of us and would like to know more in regards to the specific issue. We assure you that our entire team is very friendly, professional and would never hesitate to go the extra mile for our guests. However, we have taken note of your remarks and passed it to the entire team. Nevertheless, we hope you will give us another opportunity to welcome you back for a more enjoyable stay in the future. With my best regards, Michael Meunier, General Manager

Brussels Short Stau

Customer review rating 4.1/5

Ron H. Couples - 03/10/2019 Confirmed reviews ALL

The hotel was well placed for our needs. It was a good choice.

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