Dear Andy, Thank you for taking the time to share your thoughts with us. We are delighted to hear that your experience was enjoyable overall and that our staff made a good impression on you. That said, we are sorry the size of your twin room fell short of your expectations. Our rooms are compact at 14 m², and we always recommend our double-bed rooms for guests who value a bit more space. Finally, we are glad that our location helped you explore this beautiful town with ease and that you enjoyed our high standards of cleanliness. We hope we can welcome you back in the future. Best wishes, Peter, Deputy Manager

Dear Barbara, Thank you for taking the time to provide your valued comments. We are delighted that you found our team, particularly our kitchen colleagues, so welcoming and warm throughout your seven-night stay. It is equally pleasing to know that the cleanliness of your room met your standards. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how disruptive unwanted sounds can be, especially when travelling for work, and we regret that the atmosphere during your visit was not as peaceful as it should have been. Rooms facing the inner courtyard tend to offer a calmer environment, and our team is always available to assist with room changes when possible. We also note your observation about the air conditioning unit and will ensure it receives attention. The rates do fluctuate with demand, though we appreciate your candid thoughts on the value offered. Finally, it is rewarding to hear that you appreciated the quality of our breakfast offering and found the hotel itself to be pleasant. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Peter, Deputy Manager

Dear Fawzi, Thank you for choosing us and for sharing your review. We are delighted that you had a positive experience with us and that our staff made a good impression on you. We sincerely apologize that some aspects did not meet your expectations. Our rooms are designed in a compact 14m² layout, and we do offer different categories that may better suit your needs on a future trip. Finally, we are glad to know that you enjoyed our central location. We look forward to seeing you again in the future. Best regards, Peter, Deputy Manager

Dear J., Thank you for sharing your point of view. We are delighted that our central location made your business trip more convenient, and that you found our staff welcoming and the hotel well maintained. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our rooms are designed in a compact, modern style at 14 square metres, and we understand this layout may feel snug. We regret that the bedding did not offer the stability you would have liked, and our team is always on hand to address such matters during your stay. The breakfast buffet is priced at €16, with a reduced rate of €15 when booked in advance, and we hear your feedback on the value you perceived. Nonetheless, it is rewarding to know that the cleanliness and the friendliness of our team left a positive impression. We are also pleased that being right in the historic heart of Leuven added to the ease of your visit. We hope to see you again for a more enjoyable experience. Best wishes, Peter, Deputy Manager

Beste Urmila, Hartelijk dank voor het delen van uw ervaringen. Het is fijn om te horen dat u tevreden bent over uw verblijf bij ons. De centrale ligging van ons hotel in het historische hart van Leuven maakt het voor onze gasten inderdaad makkelijk om de stad te ontdekken, van de Oude Markt tot de universiteit en de winkelstraten. Fijn ook dat u uw ALL Classic lidmaatschap waardeert en dat ons vriendelijke team en de properheid aan uw verwachtingen voldeden. Hopelijk mogen wij u in de nabije toekomst nogmaals van dienst zijn. Hartelijke groeten, Peter, Deputy Manager

Dear Patrick, We appreciate you letting us know about your recent visit. We are glad you found your stay comfortable overall. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the breakfast did not offer the variety you were hoping for and that the coffee machine was unavailable when you needed it. Our team works hard to maintain a well-stocked buffet throughout the morning, and we will take your feedback into account. We also took note of your remarks about the internet speed and the lift security. The lift card system adds a layer of protection during quieter hours, though our staircases remain accessible as a fire safety requirement. Finally, we are glad to know that you returned to our hotel. It would be our pleasure to have you return in the future. Best wishes, Peter, Deputy Manager

Dear Benjamin, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. While we are glad to know that you had a pleasant booking experience, we are truly sorry to hear that aspects of your stay fell short of your expectations. Our rooms are designed in a compact, modern style and we understand that the configuration may have felt different from what you anticipated. We have also noted your remarks about the upkeep of certain facilities and the noise coming from adjacent rooms. Our team is always available to assist with any concern during your stay, as we aim to resolve matters promptly whenever they arise. We regret that your experience did not reflect the high standards we work to maintain every day. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Peter, Deputy Manager

Dear Piyush K., Thank you very much for your kind feedback. We are pleased that you enjoyed the warm welcome from our team and found our central location convenient for your business trip. It is wonderful to know your arrival, check-in, and check-out all went smoothly and that our daily housekeeping made your stay comfortable. We are also delighted that the room, amenities and WiFi met your expectations during your visit. Your comments about our value for money and sustainability efforts are deeply appreciated. We aim to provide guests with a positive and responsible experience from start to finish. We hope to welcome you back soon. Best wishes, Peter, Deputy Manager

Dear Boon P. O., We thank you for taking the time to provide us with your feedback. We are delighted that our team’s welcoming approach left a positive impression on you, and that your arrival and check-out were seamless for your business trip. However, we are sorry that your expectations were not fully met. While our rooms are designed to be functional and comfortable, we understand that the available space may not always fit everyone’s preferences. We also regret the quality of the WiFi connection during your stay. Nonetheless, it is wonderful to know our central position made your visit to Leuven convenient and enjoyable, and that you appreciated the care taken to maintain a tidy room. We all hope to welcome you back in the future. Best wishes, Peter, Deputy Manager

Dear Assia, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. However do note that the room that was booked is cheaper then a standard room, due to the differing dimensions, and the description as well as the pictures of it on the website are accurate. We appreciate your kind words about our front desk team member, as our staff takes pride in providing helpful service to all guests. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Peter, Deputy Manager

Dear Richard, Thank you for taking the time to share your feedback. It is great to know that you found the breakfast to your liking. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The hotel has undergone a full renovation of all 75 rooms and bathrooms, and we continue to maintain the property to a high standard. We appreciate you sharing your impressions with us. Finally, we are delighted that our central location made your visit to Leuven enjoyable. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Peter, Deputy Manager

Dear Rohit, Thank you for sharing such a valuable review. We are delighted you had a wonderful experience with us and found our team helpful throughout your visit. It is also great that you enjoyed your comfortable room and our satisfying breakfast each morning. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Peter, Deputy Manager

Dear Lynda, We appreciate your kind review. We are truly glad you enjoyed your time with us and that you chose to return for another visit this year. Our team values making every stay memorable, so knowing you felt welcome and well cared for means a lot to us. We look forward to the pleasure of welcoming you back. Many thanks again, Peter, Deputy Manager

Beste Appie, Hartelijk dank voor het delen van uw ervaringen. Het doet ons zeer veel deugd om te lezen dat u tevreden bent over uw verblijf bij ibis Leuven Centrum, en dat u positief schrijft over de netheid van uw kamer en badkamer. Dat u het ontbijt naar wens vond en onze medewerkers als vriendelijk heeft ervaren, geeft ons team een glimlach. Wij hopen dat u ook heeft genoten van onze centrale ligging in Leuven, op loopafstand van al het moois dat de stad te bieden heeft. Met plezier zouden wij u in de toekomst nogmaals mogen verwelkomen. Met vriendelijke groeten, Peter, Deputy Manager

Dear Katarzyna, Thank you for taking the time to share your feedback. We regret that certain aspects of your visit didn’t meet your expectations but that our friendly team enhanced your visit. That said, we apologise that your experience fell short in some areas. Our compact room offers essential comforts and prioritise practicality in consideration of our central location and its accessibility. We’re also refining our communication protocols to ensure clearer information sharing across shifts. Nonetheless, we’re glad our breakfast offerings and the complimentary refreshments station provided positive moments during your trip. We hope that we may have the pleasure of welcoming you back on a future visit. Best regards, Peter, Deputy Manager

Dear Prasanthi, Thank you for reviewing your visit to our hotel. We’re glad you appreciated our convenient location, the welcoming atmosphere in the lobby and, above all, the friendliness and helpfulness of our team. We’ll be very happy to share your kind words with them! Moreover, we also appreciate your detailed feedback. Be assured that your comments have been taken into consideration. Furthermore, we hope the complimentary coffee and refreshing lemon water in the lobby added a little extra comfort to your stay. We look forward to welcoming you back for another visit. Best wishes, Peter, Deputy Manager

Dear Y. W., Please accept our sincere thanks for this review. We are delighted you were satisfied with your stay and enjoyed our team’s responsive support. Furthermore, we are happy you found our 24-hour coffee station particularly useful. However, we regret any inconvenience you experienced with storage space. Our compact room design aims to balance comfort with functional layouts. Lastly, we are pleased our prime location near public transport and local cafes made exploring Leuven convenient for you. The proximity to supermarkets and cultural sites remains a highlight many guests appreciate. The entire team looks forward to seeing you again in the future. Kind regards, Peter, Deputy Manager

Dear Marie A., Many thanks for your valuable feedback. We are delighted to hear that your stay at ibis Leuven Centrum met your expectations. Your kind words about our breakfast options and our team’s efficiency mean a lot. Making waffles is always a guest favourite, and we’re thrilled you enjoyed this touch. Our compact rooms prioritise functionality in the city centre, though we understand this can feel cosy for families. We’ll review your feedback and see if it and align it with our ongoing evaluations. Nonetheless, it’s wonderful to know our central location continues to support your monthly visits. The blend of modern design and practicality aims to make urban stays seamless for travellers like you. We hope to welcome you back for an improved stay in the future! Best wishes, Peter, Deputy Manager

Dear Kristian, Thank you for sharing your opinion with us. We appreciate your continued loyalty over the past decade and are delighted our team made such a positive impression during your stays. Your kind words about Joost and colleagues have been shared with everyone involved. However, we sincerely apologize that your experience fell short in some areas, and we recognise that continuous maintenance remains essential. Regarding the bathroom cleanliness you mentioned, our housekeeping team is always available for immediate assistance during stays. We qre pleased our central position near Leuven’s cultural landmarks continues to serve your business needs effectively. The proximity to public transport and dining options remains one of our key strengths for frequent travellers. We hope to welcome you back in the future. Best regards, Peter, Deputy Manager