Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,222 reviews

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Grand Mercure SP Itaim Bibi - Image 1
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Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,222 reviews

Customer review rating 5.0/5

Raquel C. Business - Confirmed reviews ALL

Thank you so much for your wonderful review! We are truly delighted to know that our team made such a positive impression during your stay. It is especially rewarding to hear that we were able to accommodate your food allergies and help make your experience comfortable and enjoyable. Your kind words about our staff, location, and sustainability initiatives mean a great deal to us. We also appreciate your thoughtful suggestion regarding leftover food. We are always looking for ways to strengthen our sustainability practices, and your feedback will be shared with the appropriate team for consideration. It was a pleasure having you as our guest, and we hope to welcome you back again soon. Kind regards, Flavia Constantino – Guest Relations

Customer review rating 3.5/5

Sasha Y. Business - Confirmed reviews ALL

Thank you very much for taking the time to share your feedback with us. We're glad to hear that, overall, you had a good experience with us. However, we sincerely apologize for what happened regarding the minibar check during your stay. We understand how important it is to respect the "Do Not Disturb" sign, and we deeply regret that this was not honored in your case. This falls short of the standard we hold ourselves to, and we are addressing this internally to ensure it does not happen again. Please accept our apologies for the inconvenience and discomfort this may have caused. We truly value your privacy and comfort as our guest, and we appreciate you bringing this to our attention so we can improve. We hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve. Best regards, Flávia Constantino | Guest Relations

Customer review rating 5.0/5

Layse K. B. A. Couples - Confirmed reviews ALL

We very much appreciate your comment regarding your stay at the Grand Mercure SP Itaim Bibi, your brazilian home. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flávia Constantino | Guest Relations

Customer review rating 5.0/5

Sloan J. C. P. Business - Confirmed reviews ALL

What a heartwarming review! Thank you so much for sharing it with us! We are absolutely delighted to know that our entire team made you feel like family throughout your stay. That sense of warmth and genuine care is exactly what we mean when we talk about "hospedar com brasilidade" in our Casa Brasileira, and your words mean the world to us.We are also very glad that you found the property spotless, including the gym, and that our housekeeping team was attentive to your request regarding room perfume due to your allergies. Paying close attention to each guest's individual needs is something we take great pride in.We hope to welcome you back very soon! Kind regards, Flavia Constantino - Guest Relations

Customer review rating 3.5/5

Maria M. F. D. S. Couples - Confirmed reviews ALL

Thank you for sharing your feedback! We are glad to know that your stay was comfortable overall. We appreciate you bringing the check-in process to our attention. Your observation will be shared with our front desk team so we can identify areas for improvement and ensure a smoother arrival experience for our guests. We hope to welcome you back to our Casa Brasileira very soon! Warm regards, Flavia Constantino – Guest Relations

Other web-users rate our hotel

  • 250 reviews 9.2/10 Location
  • 521 reviews 8/10 Room
  • 665 reviews 8.7/10 Service
  • 7 reviews 2.6/10 WiFi
  • 298 reviews 8.3/10 Breakfast
  • 182 reviews 7.9/10 Cleanliness
  • 134 reviews 7.9/10 Vibe

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