Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,242 reviews

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Grand Mercure SP Itaim Bibi - Image 1
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Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,242 reviews

Customer review rating 4.5/5

Maria L. Couples - Confirmed reviews ALL

Good location and th staff was great. We had a good time and the breakfast was good. We had issue the first night but that rectified the second night.

Thank you very much for sharing your experience with us! We are delighted to know that you enjoyed our location, breakfast, and especially the helpfulness of our team. It is always very rewarding for us to hear that our guests had a good time during their stay. We also appreciate your understanding regarding the issue during your first night, and we are glad to know that it was resolved and that the remainder of your stay was enjoyable. We hope to have the pleasure of welcoming you back again soon. Kind regards, Flavia Constantino – Guest Relations

Customer review rating 5.0/5

Bruno N. A. Families - Confirmed reviews ALL

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Agradecemos muito pela sua avaliação! Ficamos felizes em saber que sua experiência foi tão positiva. Esperamos ter o prazer de recebê-lo novamente em breve para mais uma excelente estadia. Atenciosamente, Flavia Constantino – Guest Relations

Customer review rating 2.0/5

Kavitha B. Friends - Confirmed reviews ALL

They took so long to check us in and never able to accommodate for couple of hrs early check in, even though 2 reservations… very disappointing

Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your arrival experience did not meet your expectations. We understand how important a smooth and quick check-in can be after traveling. Our official check-in time is at 3:00 PM, and early check-in is always subject to room availability. As you arrived at the hotel earlier than that, our team worked to prepare a room for you as soon as possible, and we were able to accommodate your check-in at around 12:30 PM, which is significantly earlier than our standard check-in time. Our housekeeping team requires time to properly prepare the rooms after the previous guests’ departure, and we always do our best to make rooms available as early as possible whenever feasible. We appreciate your understanding and hope to have the opportunity to welcome you again for an even better experience. Kind regards, Flavia Constantino - Guest Relations

Customer review rating 3.0/5

Nigel S. P. Couples - Confirmed reviews ALL

Enjoyable apart from noise from voices and building work at 7am every day of our stay

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that you found our staff friendly and that, overall, you had an enjoyable stay. Our team will be very happy to know that their efforts helped make your experience pleasant. At the same time, we sincerely apologize for the inconvenience caused by the noise from voices and the construction work nearby during the early morning. Unfortunately, the construction is taking place outside the hotel and is beyond our control, but we completely understand how this may have impacted your comfort and rest. We truly appreciate your understanding and hope to have the opportunity to welcome you back for an even more peaceful and enjoyable stay. Kind regards, Flavia Constantino – Guest Relations

Customer review rating 5.0/5

Fernanda M. Business - Confirmed reviews ALL

Very well trained employees.

Dear Guest, Thank you very much for sharing your kind feedback with us. We are delighted to know that you enjoyed the comfort, cleanliness, and size of your room, as well as the overall atmosphere of the hotel. It is also wonderful to hear that our team made such a positive impression with their service. A special thank you for recognizing Guilherme and Lima during your check-in. We will be sure to share your compliments with them, as acknowledgments like yours are a great source of motivation for our entire team. We truly hope to welcome you back again soon for another pleasant stay. Kind regards, Flavia Constantino - Guest Relations

Other web-users rate our hotel

  • 265 reviews 9.4/10 Location
  • 573 reviews 7.7/10 Room
  • 697 reviews 8.4/10 Service
  • 9 reviews 5.2/10 WiFi
  • 363 reviews 5.3/10 Comfort
  • 309 reviews 8.2/10 Breakfast
  • 200 reviews 8.3/10 Cleanliness
  • 174 reviews 5.9/10 Amenities

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