Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,234 reviews

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Grand Mercure SP Itaim Bibi - Image 1
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Grand Mercure SP Itaim Bibi - Image 4
Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,234 reviews

Customer review rating 5.0/5

Aline R. Couples - Confirmed reviews ALL

My wife and I were received at this hotel by the outstanding staff. From the minute we arrived to when we left everything was perfect. We were upgraded and invited for a late checkout. It was a wonderful stay at the Grand Mercure Itaim.

What a wonderful review! Thank you so much for sharing such a detailed and heartfelt account of your stay! We are delighted to know that you and your wife felt so well taken care of from the moment you arrived, and that the upgrade and late check-out added an extra touch of comfort to your visit. We are especially glad that Alex, Rafa, Igor, André and Guilherme were able to turn a stressful situation, such as your last-minute flight cancellation, into a moment of genuine care and support. They will all be recognized for their outstanding dedication. We also love that you noticed and appreciated the moringa! It truly represents what we mean when we say "hospedar com brasilidade" in our Brazilian Home, pairing Accor's sustainability commitment with a genuine piece of Brazilian culture and warmth. We hope to welcome you and your wife back very soon! Warm regards, Flavia Constantino – Guest Relations

Customer review rating 4.0/5

Alvaro D. H. M. Business - Confirmed reviews ALL

It was pretty good.

Dear Guest, Thank you for sharing your feedback with us. We are delighted to know that you had a comfortable stay and that your experience was pretty good. It is always rewarding to hear that our guests enjoyed their time with us. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Kind regards, Flavia Constantino - Guest Relations

Customer review rating 4.0/5

John M. B. Business - Confirmed reviews ALL

This hotel is in a great location and was a comfortable stay.

Thank you for your feedback! We are delighted to know that our location and comfort were highlights of your stay. It is always a pleasure to welcome our guests to our Brazilian Home :) We hope to welcome you back very soon! Warm regards, Flavia Constantino – Guest Relations

Customer review rating 4.0/5

Hernan E. O. Solo - Confirmed reviews ALL

Good, as expected.

Thank you for sharing your feedback with us. We are glad to hear that your stay was comfortable and met your expectations overall. We apologize for the dust and the musty odor you noticed in the room. These are points we take seriously and will be forwarded to our housekeeping and maintenance teams for assessment, ensuring the comfort and freshness of our rooms are consistently maintained. We hope to welcome you back to our Brazilian Home very soon and provide an even more pleasant experience! Warm regards, Flavia Constantino – Guest Relations

Customer review rating 4.0/5

Alberto C. Business - Confirmed reviews ALL

The only bad experience was on the checkout. They were charging me 4 cans of water and 1 chocolate. I never took anything from the fridge. What I think it happened is that, a can of water I bought in the lobby, I save it in the fridge during my stay, and they count it. But the chocolate, that one I have no clue why. At the end they remove the charges.

Thank you for sharing your experience with us, and we are glad to hear that our location met your expectations! We sincerely apologize for the inconvenience at check-out. We understand how frustrating it can be to be charged for items you did not consume, and we are pleased that our team was able to resolve the situation promptly by removing the charges. However, we recognize that this should not have happened in the first place, and your feedback will be shared with the relevant team to ensure greater accuracy in minibar checks going forward. We hope this isolated incident does not overshadow the positive aspects of your stay, and we look forward to welcoming you back very soon! Warm regards, Flavia Constantino – Guest Relations

Other web-users rate our hotel

  • 261 reviews 9/10 Location
  • 550 reviews 7.7/10 Room
  • 685 reviews 8.6/10 Service
  • 8 reviews 3.6/10 WiFi
  • 346 reviews 5/10 Comfort
  • 308 reviews 8.3/10 Breakfast
  • 192 reviews 7.9/10 Cleanliness
  • 141 reviews 7.8/10 Vibe

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