Novotel Dusseldorf Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 1,003 reviews

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Description

Hotel extras

  • Only 2 km from the airport

  • The U-Bahn will take you to the center in just 10 minutes

  • Coffee, various teas and 1 bottle of water in the room

  • 2 stylish conference rooms for 12 people

  • GreenSign Hotel Level 4 - GSTC compliant

Our accommodation(s)

Hotel location

Novotel Dusseldorf Airport

40468 DUESSELDORF
Germany

GPS:51.283918, 6.784652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

THE FLAVE Restaurant Duesseldorf Airport offers international cuisine for business guests and families. There is something for every taste on the versatile menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,003 reviews

TripAdvisor Rating  4.0/5  26 reviews

A short stay

Customer review rating 5.0/5

Orbay S. Business - Confirmed reviews ALL

The hotel was very close to the airport. When I compare the other airport hotels, i noticed that can not be comparable cause Novotel Dusseldorf Airport presenting much more than airport short stay hotels as like long term leisure hotels. I had upgraded to suit room, they provide very nice and fresh welcome snacks in my room as well as bottle of water. The room was very cleaned ans fresh enough to relax. All furnitures were properly adjusted to the needs of guest excellent(many of them we can even not fit our luggages to the empty places that they reserve for it). Bed was very comfortable, i felt myself at my home and the bathroom amenities were great. Thank you for this hospitality.

Clean room, but questionable housekeeping and very limited onsite dining. Made worst by the isolated location with no restaurants, bars or shops nearby.

Customer review rating 3.0/5

Gh Business - Confirmed reviews ALL

I stayed for 4 night. The room was very clean but housekeeping was poor. On the first morning (Saturday), my room was tidied when I was out, but the empty drinks bottles were left on the table and dirty towel taken away and not replaced. I did not complain as I thought, well, these things happen. In the evening, choice of food was either pizza or what looked like poor selection buffet. On the 2nd day (Sunday), I returned in the evening (18:00) to an unmade room. When I called the front desk to complain, they said they nobody was available in housekeeping and that I had to wait until the next morning. I insisted on fresh towels. About 2 hours later, someone turned up with 2 hand towels. On 3rd morning (Monday), I went to front desk to complain about the uncleaned room and was then informed that whenever guests wanted my room cleaned, they had to specifically request it the night before. Besides the policy being very odd, nobody had informed me about it when I checked in. The room also did not have the tea/coffee making facility advertised on the hotel website. You also need to specifically request that a kettle, cups, etc be brought to the room. When I made the requested, the kettle I received looked dirty and was covered in limescale, so I did not bother to use it. Finally, the location of the hotel is great for the airport, but nothing else. The selection of food at the hotel is very very limited (though what I ate was good), and there are no shops, bars, or restaurants nearby. I would not stay at Novotel Dusseldorf Airport again.

Great Location

Customer review rating 4.5/5

Matt D. Business - Confirmed reviews ALL

Good food, friendly service and great location to visit Messe Exhibition Centre.

Amazing personnel

Customer review rating 5.0/5

Nadina U. Business - Confirmed reviews ALL

I have booked for multiple people on multiple days for a work event. I had to change the dates various times due to re-scheduling and the booking agents were amazing. It was never an issue to make changes etc. and the two agents that I spoke to were incredibly swift to respond and professional. I cannot say enough about Julien and Mailin, they were amazing to me. The hotel is lovely, the rooms are exceptional and I enjoyed the food which was very nicely prepared. When i was there with my colleague he was especially enamored with the robot waiter (the cat) and he loved the efficiency and the novelty. All of the staff were lovely, including the reception lady who organised our taxi on my last day. It was all incredibly efficient and easy with no issues. Also my thanks to the customer experience lady (I forget her name) for stopping by the table and seeing how we were doing, it was really nice and a new experience to be asked how we were doing while still at the hotel when if we did have issues it could have been fixed there and then. Most establishments only see how you're doing after you've left, so it was a very nice touch.

Dear Mrs. U., in the name of our whole team I would like to thank you for writing such a positive review. This really is a great motivation for all of us. We are so glad to hear you enjoyed our hotel and service, and will always be happy to welcome you back in the future! :) Warm regards, Rebecca Hilder Guest Relations Manager

good stay

Customer review rating 4.5/5

Neria Friends - Confirmed reviews ALL

I really liked the hotel and the staff was very nice.

Dear Neria, Thank you for your kind review! We're delighted to hear that you enjoyed your stay and found our staff very nice. Your positive feedback means a lot to us. We look forward to welcoming you back in the future! Best regards, Rebecca Hilder Gust Relations Manager

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Other web-users rate our hotel

  • 310 reviews 8.2/10 Location
  • 520 reviews 8.9/10 Room
  • 507 reviews 8.1/10 Service
  • 10 reviews 9.6/10 WiFi
  • 241 reviews 8.7/10 Cleanliness
  • 236 reviews 9/10 Comfort
  • 219 reviews 8.8/10 Breakfast

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