Novotel Dusseldorf Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 938 reviews

Novotel Dusseldorf Airport - Image 1
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Description

Hotel extras

  • Only 1 km from DUS Airport

  • You can reach the center in just 10 minutes with the S1 and S11

  • A variety of family rooms with interconnecting door

  • Designer conference rooms, fitness center, restaurant, hotel parking garage

  • GreenSign Hotel Level 4 - GSTC compliant

Our accommodation(s)

Hotel location

Novotel Dusseldorf Airport

Wanheimerstrasse 78
40468 DUESSELDORF
Germany

GPS:51.283918, 6.784652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

In our hotel bar and "The Flave" restaurant, you can relax and leave everyday life behind you. Indulge in a variety of culinary delights to round off your stay in Düsseldorf.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  938 reviews

Customer review rating 3.5/5

Scott W. Business - Confirmed reviews ALL

The room was at best utilitarian and lacking any degree of warmth. The restaurant was ok but service was slow and food was fine but not great

Dear Mr. W., thank you for taking the time to share your detailed feedback. We are sorry to hear that the room did not feel welcoming and that aspects such as the lighting, scent, and overall atmosphere fell short of your expectations. Your comments regarding brighter spaces, more inviting room appointments, and a more natural ambiance are truly appreciated and will be carefully reviewed. We also regret that your experience in the restaurant did not fully meet your expectations. Slow service is certainly not the standard we aim to deliver. Your observations are very valuable, and we will address them with our team to improve both service efficiency and overall guest interaction. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience in the future. Your Novotel Team

Customer review rating 5.0/5

Andrew O. Business - Confirmed reviews ALL

Good for the service and friendly staff. Same comment as last year that the dinner menu could be a bit more interesting.

Dear Mr. O., thank you very much for your kind review and for returning to stay with us again, we truly appreciate your continued trust. We are delighted to hear that you enjoyed our rooms and found our team, especially our reception staff, to be friendly and helpful. Your kind words will be gladly shared with the team. At the same time, we thank you for your constructive feedback regarding our dinner menu. We appreciate you mentioning this again, and we will certainly take it into consideration as we continue to improve our offerings. We also value your suggestion about making advance payments easier and will review how we can simplify this process for our guests. It’s great to hear that our housekeeping concept met your expectations as well, we believe that cleaning on request is both practical and environmentally friendly. Thank you once again for your feedback. We look forward to welcoming you back in the future. Kind regards, your Novotel Team

Customer review rating 3.5/5

Peter K. Business - Confirmed reviews ALL

The airconditioner is configured to an eco-friendly mode (good for the hotel), which is however not guest-friendly. The maximum temperature, which can be set is 24C. However, the air-conditioner starts only if the temparature is below 22C, and after heating it will switch off at 23,5C. Then you have to wait until the room tempretature cools down again to 22C (in a few hours), and only then will it switch on again. The hysteresis is asymmetric and to wide.

Dear Mr. K., Thank you for your feedback and for highlighting the good food. We’re glad you enjoyed that part of your stay. We also appreciate your detailed comments regarding the air conditioning settings. Our system is designed to operate in an energy-efficient mode, but we understand that comfort is very important for our guests. Your observations about the temperature range and system behavior are very helpful, and we will share them with our technical team to review the settings. Thank you again for your valuable feedback, and we hope to welcome you back in the future. Your Novotel Team

Customer review rating 4.0/5

Tofik Y. Business - Confirmed reviews ALL

​"I really enjoyed my stay! The staff was very friendly, and the room was clean and comfortable. I would definitely recommend this hotel."

Dear Mr. y., thank you very much for your kind review! We are delighted to hear that you enjoyed your stay with us and that our team made you feel welcome. It’s also great to know that you found your room clean and comfortable. Your recommendation truly means a lot to us, and we hope to have the pleasure of welcoming you back again in the future. Your Novotel Team

Customer review rating 3.5/5

Matthew B. Business - Confirmed reviews ALL

Thursday morning at the end of breakfast service there was a lot of shouting from the kitchen and the gentleman shouting the breakfast service was finishing soon was not very polite. Many of the other guests were also not impressed with being shouted at. A spoken announcement would have been suitable and there was no need to bark at the guests. I had enjoyed my stay which was spoilt by the Morning restaurant manager. Serving staff were all very polite and professional at least. There was no need for such behavior, which I personally experienced at your Hotel Thursday morning 19th Feb. I would recommend some customer training for this member of staff, a pity one person can spoil the work of so many others. Check in desk staff were friendly and helpful as were most others to be fair.

Dear Mr. B., thank you very much for taking the time to share your detailed feedback. We are truly pleased to hear that you enjoyed your stay overall and that you found our team, especially at reception and in the restaurant service, to be friendly, polite, and professional. Your kind words about them are greatly appreciated. At the same time, we are very sorry to read about your experience during breakfast on Thursday morning. Please accept our sincere apologies for the way the end of service was communicated. This is certainly not the standard of courtesy and professionalism we aim to provide, and we fully understand how this situation may have affected your otherwise positive stay. Your comments have been taken very seriously and will be addressed internally. We agree that announcements should always be made in a respectful and considerate manner. Thank you also for your suggestion regarding additional training, constructive feedback like yours helps us improve. We truly regret that this incident overshadowed an otherwise enjoyable visit and hope you will give us another opportunity to provide you with the seamless and welcoming experience you deserve. Your Novotel Team

Other web-users rate our hotel

  • 229 reviews 8.2/10 Location
  • 448 reviews 8.7/10 Room
  • 439 reviews 8.3/10 Service
  • 5 reviews 6.2/10 WiFi
  • 199 reviews 9.1/10 Cleanliness
  • 195 reviews 8.4/10 Comfort
  • 189 reviews 8.7/10 Breakfast

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