Dear Mr. G., thank you very much for your wonderful 9/10 rating! We’re delighted to hear that you enjoyed our convenient location, friendly and helpful team, and the cleanliness and comfort of your room. It’s great to know that our proximity to the airport, SkyTrain, and station made your stay even more convenient. We hope to welcome you back again soon! Your Novotel Team

Dear Mr. M., thank you so much for taking the time to share such wonderful feedback about your stay. We are delighted to hear that you had such a fantastic experience and that our team helped make your visit memorable. We are especially pleased to hear your kind words about Georginah. We will be sure to share your compliments with her, as well as with our bar team. It is wonderful to know that their warm and attentive service contributed to an enjoyable stay. We are also glad that you were happy with your room upgrade and that your ALL status was well looked after. Guest satisfaction is at the heart of what we do, and feedback like yours is a great motivation for the entire team. Thank you again for your recommendation and for choosing Novotel. We look forward to welcoming you back to Düsseldorf in the future! Warm regards, your Novotel Team

Dear Mr. M., thank you very much for your positive review! We are delighted to hear that you enjoyed the value for money, the clean and fresh-looking room, and especially the comfort of our beds. We also appreciate your feedback regarding the booking process in the Accor app. We will gladly share your suggestion with the relevant team, as every improvement that makes the booking experience even more convenient is valuable to us. We hope to welcome you back again soon! Best regards, your Novotel Düsseldorf Airport Team

Dear Mr. Ward, thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed our comfortable rooms, well-equipped facilities, and relaxed atmosphere. It is especially pleasing to know that our friendly and helpful team across reception, conference facilities, and the restaurant made such a positive impression. We truly appreciate your kind words and hope to welcome you back again soon! Your Novotel Team

Sehr geehrte Frau J., herzlichen Dank für Ihre gute Bewertung und Ihr positives Feedback! Es freut uns sehr, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und unser Hotel als sauber und ordentlich empfunden haben. Ihr Lob ist eine schöne Bestätigung für unser Team und motiviert uns, weiterhin auf einen hohen Qualitätsstandard zu achten. Vielen Dank für Ihren Besuch. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Ihr Novotel Team

Dear Mrs. C., thank you very much for your excellent feedback! We are delighted to hear that you had a great experience and found your room comfortable. It is wonderful to know that you appreciated our convenient location near the airport and the EUREF Business Center. We hope to have the pleasure of welcoming you back again soon! Your Novotel Team

Dear Mr. R., Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that your experience did not fully meet your expectations. Please allow us to clarify that amenities such as toothbrushes, body lotion, and ironing facilities are available upon request at our reception at any time. Our team is always happy to assist whenever these items are needed. We also sincerely apologize for the inconvenience caused by the television in your room. Unfortunately, this was due to an unexpected technical malfunction, and despite our best efforts, it could not be resolved before your arrival. We understand how disappointing this was, especially during the Football World Cup. Regarding transportation to the airport, we would like to clarify that our hotel does not offer a shuttle service. This information is available prior to booking. For guests with early departures, taxis are readily available from 3:00 a.m., and our reception team is always happy to assist with arranging transportation if needed. We appreciate your feedback, as it helps us continue to improve our service, and we hope to have the opportunity to welcome you again in the future. Kind regards, Felicia Opoku Front Office Trainee

Sehr geehrter Herr B., vielen Dank für Ihre freundlichen Worte. Ihre Zufriedenheit steht für uns an erster Stelle und wir freuen uns sehr über Ihr positives Feedback. Wir freuen uns auf Ihren nächsten Aufenthalt bei uns! Mit freundlichen Grüßen, Ihr Team des Novotel Düsseldorf Airports

Dear Mr. D., thank you for taking the time to share your detailed feedback. We are very pleased to hear that you enjoyed our convenient location near the airport, the fresh atmosphere of our hotel, and the excellent service provided by our reception and restaurant teams. Your kind words about our staff are greatly appreciated and will be shared with the team. At the same time, we sincerely appreciate your honest comments regarding the food quality and waiting time. We are sorry to hear that your recent dining experience did not meet your expectations. Your feedback about the menu, the dishes, and the service speed is valuable and will be discussed with our kitchen and restaurant teams as we continuously work to improve. We hope to have the opportunity to welcome you back again and provide you with the high standard of experience you have come to expect from us. Your Novotel Team

Dear Mr. O., thank you very much for your positive review! We are delighted to hear that our location was perfect for your needs and that you enjoyed our hotel and breakfast. It is wonderful to know that we are a convenient choice for Condor employees. We truly appreciate your feedback and look forward to welcoming you back again soon! Your Novotel Team

Dear Mr. M., thank you very much for your kind review! We are delighted to hear that you enjoyed our clean and comfortable rooms and had a restful night's sleep. It is especially rewarding to know that our team gave you a warm welcome. Your kind words mean a great deal to us, and we will be happy to share them with our colleagues. We look forward to welcoming you back to Novotel again soon. Kind regards, your Novotel Team

Dear Mrs. M., thank you very much for your detailed and positive feedback! We are delighted to hear that you enjoyed your stay, especially the comfort of your suite and our convenient location close to the airport. We are very pleased that your Accor Gold status benefits were recognized and that the upgrade contributed to an even more enjoyable experience. It is wonderful to hear your kind words about our front office team, we will gladly share your compliments with them. We are also happy that you enjoyed our breakfast. Thank you as well for your suggestion regarding an airport shuttle service. We always appreciate feedback from our guests as it helps us to further improve our services. We look forward to welcoming you back again soon! Your Novotel Team

Dear Mrs. L. D., thank you very much for your wonderful review! We are delighted to hear that you found our hotel to be the perfect choice and appreciated our convenient location as well as our new and clean facilities. We truly appreciate your kind feedback and look forward to welcoming you back again soon! Your Novotel Team

Dear Mr. D., thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel nice and suitable for your early morning flight. We understand that for a short overnight stay of only a few hours, the overall price can feel high. Our rates are based on various factors, including demand, season, and availability, and we always strive to offer our guests a comfortable and convenient stay before their journey. We appreciate your comments and are happy that, despite the short stay, you had a positive impression of our hotel. We hope to welcome you again in the future. Your Novotel Team

Sehr geehrter Herr S., vielen Dank für Ihre Bewertung und Ihr positives Feedback! Es freut uns sehr, dass Sie einen guten Aufenthalt hatten und alles zu Ihrer Zufriedenheit war. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen! Ihr Novotel Team

Dear Mrs. S., thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable room and bed, as well as the friendly service from our front desk team and the atmosphere in our restaurant. Your kind words are truly appreciated and will be shared with our colleagues. We also appreciate you bringing the Wi-Fi issue in the breakfast area to our attention. We are sorry for the inconvenience this caused and will investigate the matter with our technical team to ensure a better experience for our future guests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon. Kind regards, your Novotel Team

Dear Mr. B., thank you so much for your outstanding 10/10 review and for your incredibly kind words! We are thrilled to hear that you had such a wonderful experience with us and that you enjoyed our facilities, food, comfortable room, and, most importantly, the friendly service provided by our team. Your compliments are truly appreciated and will be shared with everyone, they will be delighted to know their efforts made your stay so memorable. It means a great deal to us that you would recommend our hotel to others. We sincerely look forward to welcoming you back for another fantastic stay in the near future. Kind regards, your Novotel Team

Dear Mr. C., thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, and the friendly and attentive service provided by our team. It is especially rewarding to know that we could accommodate your early check-in request after your overnight flight and help you get the rest you needed. Your kind words are greatly appreciated and will be shared with our team. We truly look forward to welcoming you back for another enjoyable stay in the future. Kind regards, your Novotel Team