Dear Mrs. W., thank you for sharing your feedback. We’re sorry to hear that you felt the room did not offer good value for money. We sincerely apologize for the problems with the extra bed and the discomfort this caused your daughter during the night. This is certainly not the experience we want our guests to have. We take your comments seriously and will share them with our team to ensure the issue is addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Your Novotel Team

Dear Mrs. V., thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location and found your room comfortable and clean. However, we sincerely apologize for the inconvenience you experienced during check-in and while navigating the parking facilities, especially during a busy event. We understand how frustrating it must have been to wait in a long queue despite having completed your online check-in in advance. We also regret that the parking information and signage were not clear enough to guide you easily. Your comments are very valuable to us, and we will share them with the relevant teams to help us improve the information provided to our guests and make the arrival process smoother, even during busy periods. We hope to have the pleasure of welcoming you back and providing you with an even better experience on your next visit. Your Novotel Team

Dear Mr. V., thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your room upgrade and were satisfied with the room and our team’s service. However, we sincerely regret that our restaurant offering on Tuesday evening did not meet your expectations. We understand your disappointment regarding the limited buffet selection, the unavailability of à la carte options, and the price in relation to the experience offered. We are also sorry that using your voucher in this way left you feeling that it was not good value. Your feedback is important to us, and we will share your comments with our restaurant team for further review. We hope to have the opportunity to welcome you back and provide you with a more enjoyable dining experience on your next visit. Best regards, your Novotel Team

Dear Mr. D., thank you very much for your detailed feedback and for recommending us. We’re delighted to hear that you enjoyed your two-night stay and had such a great time with our team at the bar. We’ll be especially happy to share your kind words with our front desk colleague and our bartenders. We also appreciate your comments regarding the breakfast booking options and the difference in pricing. We understand why this could be confusing, and we’re sorry that the booking process gave you the impression that the pricing was not transparent. We will share your feedback with the relevant team. Thank you as well for your suggestions regarding sustainability. We agree that there are always opportunities to improve, and your comments about replacing disposable paper cups and using motion sensors to reduce unnecessary lighting are valuable. We’ll be sure to pass these suggestions on to our team. It was a pleasure having you as our guest, and we hope to welcome you back again! Your Novotel Team

Dear Mr. A., thank you for taking the time to share your feedback. We’re pleased to hear that you found your room spacious, clean, and comfortable. We’re sorry to hear that the extra mattress did not meet your expectations and that the two parts separated during the night. We appreciate your suggestion regarding a mattress protector and will certainly take your feedback into consideration. We hope to have the opportunity to welcome you again and provide you with an even more comfortable stay. Your Novotel Team

Dear Mrs. M., thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our breakfast and found our staff polite and your room clean, quiet, and comfortable. We also appreciate your honest comment regarding the price for a single stay. We understand that this can be an important consideration and will take your feedback into account. We hope to have the pleasure of welcoming you back again in the future! Your Novotel Team

Dear Satwinder, thank you very much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us, especially our modern rooms. We’re also very happy to hear that Sandra made such a positive impression. We’ll be sure to share your kind words with her — she’ll be delighted to know that her friendly and helpful service contributed to making your stay so enjoyable. We hope to welcome you back again on your next visit! Your Novotel Team

Dear Mr. G., thank you very much for your wonderful 9/10 rating! We’re delighted to hear that you enjoyed our convenient location, friendly and helpful team, and the cleanliness and comfort of your room. It’s great to know that our proximity to the airport, SkyTrain, and station made your stay even more convenient. We hope to welcome you back again soon! Your Novotel Team

Dear Mr. M., thank you so much for taking the time to share such wonderful feedback about your stay. We are delighted to hear that you had such a fantastic experience and that our team helped make your visit memorable. We are especially pleased to hear your kind words about Georginah. We will be sure to share your compliments with her, as well as with our bar team. It is wonderful to know that their warm and attentive service contributed to an enjoyable stay. We are also glad that you were happy with your room upgrade and that your ALL status was well looked after. Guest satisfaction is at the heart of what we do, and feedback like yours is a great motivation for the entire team. Thank you again for your recommendation and for choosing Novotel. We look forward to welcoming you back to Düsseldorf in the future! Warm regards, your Novotel Team

Dear Mr. M., thank you very much for your positive review! We are delighted to hear that you enjoyed the value for money, the clean and fresh-looking room, and especially the comfort of our beds. We also appreciate your feedback regarding the booking process in the Accor app. We will gladly share your suggestion with the relevant team, as every improvement that makes the booking experience even more convenient is valuable to us. We hope to welcome you back again soon! Best regards, your Novotel Düsseldorf Airport Team

Dear Mr. Ward, thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed our comfortable rooms, well-equipped facilities, and relaxed atmosphere. It is especially pleasing to know that our friendly and helpful team across reception, conference facilities, and the restaurant made such a positive impression. We truly appreciate your kind words and hope to welcome you back again soon! Your Novotel Team

Sehr geehrte Frau J., herzlichen Dank für Ihre gute Bewertung und Ihr positives Feedback! Es freut uns sehr, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und unser Hotel als sauber und ordentlich empfunden haben. Ihr Lob ist eine schöne Bestätigung für unser Team und motiviert uns, weiterhin auf einen hohen Qualitätsstandard zu achten. Vielen Dank für Ihren Besuch. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Ihr Novotel Team

Dear Mrs. C., thank you very much for your excellent feedback! We are delighted to hear that you had a great experience and found your room comfortable. It is wonderful to know that you appreciated our convenient location near the airport and the EUREF Business Center. We hope to have the pleasure of welcoming you back again soon! Your Novotel Team

Dear Mr. R., Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that your experience did not fully meet your expectations. Please allow us to clarify that amenities such as toothbrushes, body lotion, and ironing facilities are available upon request at our reception at any time. Our team is always happy to assist whenever these items are needed. We also sincerely apologize for the inconvenience caused by the television in your room. Unfortunately, this was due to an unexpected technical malfunction, and despite our best efforts, it could not be resolved before your arrival. We understand how disappointing this was, especially during the Football World Cup. Regarding transportation to the airport, we would like to clarify that our hotel does not offer a shuttle service. This information is available prior to booking. For guests with early departures, taxis are readily available from 3:00 a.m., and our reception team is always happy to assist with arranging transportation if needed. We appreciate your feedback, as it helps us continue to improve our service, and we hope to have the opportunity to welcome you again in the future. Kind regards, Felicia Opoku Front Office Trainee

Sehr geehrter Herr B., vielen Dank für Ihre freundlichen Worte. Ihre Zufriedenheit steht für uns an erster Stelle und wir freuen uns sehr über Ihr positives Feedback. Wir freuen uns auf Ihren nächsten Aufenthalt bei uns! Mit freundlichen Grüßen, Ihr Team des Novotel Düsseldorf Airports

Dear Mr. D., thank you for taking the time to share your detailed feedback. We are very pleased to hear that you enjoyed our convenient location near the airport, the fresh atmosphere of our hotel, and the excellent service provided by our reception and restaurant teams. Your kind words about our staff are greatly appreciated and will be shared with the team. At the same time, we sincerely appreciate your honest comments regarding the food quality and waiting time. We are sorry to hear that your recent dining experience did not meet your expectations. Your feedback about the menu, the dishes, and the service speed is valuable and will be discussed with our kitchen and restaurant teams as we continuously work to improve. We hope to have the opportunity to welcome you back again and provide you with the high standard of experience you have come to expect from us. Your Novotel Team