The Bridge Wroclaw - MGallery 5 stars

Customer review rating 4.7/5 1,103 reviews

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The Bridge Wroclaw - MGallery
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+ 22 Services

Hotel extras

  • The Bridge serves you a true value of time, where history and design come together.

  • The Bridge is filled with art, characters in the rooms come from collection of National Museum

  • Free Wi-Fi in all areas, mobile key from smartphone, free access to worldwide press

  • The biggest conference venue in town, spacious external garden.

  • Rooftop terrace is a perfect venue for champagne toast!

Hotel location

The Bridge Wroclaw - MGallery

Plac Katedralny 8
50329 wroclaw
poland

Tel: +48717273100

Check-in from 15h00

Check out up to 12h00

  • KATEDRA : 

  • By plane

    COPERNICUS AIRPORT At 12km / 7 miles - Shuttle paying

  • By car

    A8 At 8km / 4 miles

GPS :51.114052, 17.048066

Hotel services

CRAFT

Craft is a destination restaurant with central open kitchen and buzzing bar. It features industrial décor and modern polish cuisine oriented around craft cooking with focus on regional products. Perfect for both informal lunch and exquisite dinner.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 184 rooms
    • 2 rooms for people with reduced mobility
    • 13 family rooms
    • 18 connecting rooms
    • 184 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Polish
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • COPERNICUS AIRPORT Additional charge
  • Underground parking Additional charge
    • On site
    • 54 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Fitness
    • On site
    • Massage
    • Sauna room
    • Turkish Steambath
Family
  • Equipements for children
    • Bottle Warmer

Our accommodation(s)

184 spacious, stylish guest rooms and suites have beautiful views on the river, the Old Town and the Cathedral. Rooms are fully equipped with large shower, minibar, safe, smart TV, free Wi-Fi. Digital access to the room via mobile key.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 490

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 336 people

Find out more

Our guest reviews for
The Bridge Wroclaw - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,103 reviews

TripAdvisor Rating 4.5/5

125 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent hotel

Customer review rating 5.0/5

Katherine L. Friends - 19/10/2021 Confirmed reviews ALL

Lovely hotel - very comfortable and well-located. Nice walk along the river into the centre. Super breakfast, nice bar in the evening. Staff very helpful.

Dear Katherine L., We very much appreciate your comments regarding your stay at the The Bridge Wroclaw - MGallery. It is always a pleasure to receive positive feedback, especially about our breakfast and team in the bar. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Bauer General Manager

Well located

Customer review rating 5.0/5

Martha Business - 15/10/2021 Confirmed reviews ALL

Friendly staff who speak great English. Large room by European standards. Great location on Cathedral island walking distance to Old Town.

Dear Martha P., We very much appreciate your comments regarding your stay at the The Bridge Wroclaw - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Bauer General Manager

Comfortable

Customer review rating 4.0/5

Bf Business - 15/10/2021 Confirmed reviews ALL

Our trip was last minute and the booking confirmation/email with the hotel was slower than usual. The staff was very friendly but noticed that there was not as many of them at the counter to assist clients with check-ins/check-out and other questions. My bathroom had a sewer smell and room service (with a 20PLN service charge) was slow on the evening I ordered.

Dear Mr F., We very much appreciate your comments regarding your stay at the The Bridge Wroclaw - MGallery. Unfortunately I did not have a chance to meet you upon your stay this time. We are currently facing some manning challenges in our reservations department and front desk. I have just employed several new team members and hope to get back on track shortly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Bauer General Manager

Very pleasant stay , great location . Very comfortable bed.

Customer review rating 4.0/5

Mateusz Couples - 13/10/2021 Confirmed reviews ALL

The trip was very satisfying . Hotel is placed in the walking distance from all the important locations in Wrocław. The rooms were extremely clean and comfortable. Reception was very helpful both during stay and before arrival over the phone . The only thing that took away from the full enjoyment was the bahavior of the chef during breakfast . We were sat very close to the window where orders are placed/picked up and the chef was constantly yelling and being mean to the waiters. This should not be done while the guest can hear it as in my view it is very unprofessional . This caused the overall view of the hotel to be slightly less for me personally .

Dear Mateusz M., We very much appreciate your comments regarding your stay at the The Bridge Wroclaw - MGallery. It is always a pleasure to receive feedback and I am glad you enjoyed most of your time with us. In fact, I have just met with my breakfast Chef to discuss your points and I am sorry that he has behaved like this on this occasion. I am very much into coaching my team and also in these not so easy times, we sometimes make a mistake. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Bauer General Manager

Good gym

Customer review rating 5.0/5

Andrew Business - 11/10/2021 Confirmed reviews ALL

Excellent breafast

Dear Andrew We very much appreciate your comments regarding your stay at the The Bridge Wroclaw MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our culinary team. Nevertheless, we are currently upgrading our buffet breakfast with new equipment and of course also more local and new products for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Bauer General Manager

Amazing place… limited service…

Customer review rating 4.0/5

R. Families - 10/10/2021 Confirmed reviews ALL

We have spent a nights stay in the Bridge Wroclaw. If the hotel, the bedroom, the location and the food were outstanding, the staff from the reception were not at all at the level of such a place. No amiability, feeling of being pressured despite low activity at front desk, no concierge service. Some elements agreed over the phone during the reservation process were not respected (room in higher floor, bed for our son…). Another issue is as the restaurant area too small for the number of guests on both Saturday and Sunday. Despite these elements we may still plan another visit.

Dear Sebastien R., We very much appreciate your comments regarding your stay at the The Bridge Wroclaw - MGallery. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have been welcoming you during your arrival and I am sorry that we did not have a room on a higher floor, as clearly requested and also that there was some discrepancy in regards to your deposit. This is clearly a mistake of the Accor reservation system, which I am investigating. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Bauer General Manager

Very nice hotel

Customer review rating 4.0/5

R Business - 08/10/2021 Confirmed reviews ALL

Great quality hotel with excellent breakfast and location. Staff at the reception not very friendly or helpful. That should change.

Well located

Customer review rating 4.0/5

Peter Couples - 06/10/2021 Confirmed reviews ALL

Very lovely stay. Room was very clean and very modern with all amenities. Thé spa was lovely too, the only slight issue being that in the evening time all the towels and water bottles were gone so it would be nice if someone was to occasionally check this area to ensure it’s kept stocked and clean. Thé breakfast was great and catered for a variety of tastes. Again, the only slight issue being the confusion when presenting oneself in the morning and nobody really there at the sign to beckon you in.

Very well located and a nice facility, awfull front desk

Customer review rating 1.0/5

Rafal Couples - 04/10/2021 Confirmed reviews ALL

My room wasn't ready so I had a displeasure of using and observing a work of a front desk for several minuet a few times. It was all the same. 4 staff present one or none helping customers. Several different people coming with complaints and being sent from one to the other staffers. All seemed to end up with a "Ukrainian" lady who tried, but wasn't yet trained to deal with what she faced and everyone else seemed very busy, but none were helping customers. Awful and gauche. My worst experience with ACCOR (and all other) hotels for this European trip, or shall I say EVER!

Stylish Hotel at the heart of Wroclaw. Staff needs an upgrade.

Customer review rating 4.0/5

F. S. Families - 26/09/2021 Confirmed reviews ALL

The Bridge Wroclaw is located in touching distance to the Cathedral, making it easy to reach the city´s sweet spots by foot. We arrived a the property, went through the checkin procedure very routined, friendly and forthcoming. Our room, as well the hotel interior is very stylish, the view from our corner room and the tidiness was extra ordinary during our stay. Our visit in the restaurant the first evening was not as pleasant as the first impression was promising. We sat down and got presented the menu and then…… nothing. Though the place wan not very crowded, the staff did not manage to return to our table to ask for our decision. Trying to get attention was a unsuccessful and we had the feeling to be disregarded. Guests arriving after us have been more luck and got their drinks and food straight away. We moved to the bar and found entertainment and tasty drinks served by the bar man and his apprentice. Both gentlemen pleased us with customised drinks and a good conversation about the self prepared ingredients of their designed drinks. Meanwhile I had was checking with the reception an issue with the room light, which went off every 15 minutes. We found a solution and I was offered a night lamp to help me out until the technical staff was able to check for the reason the next day. I really appreciated this initiative to find a solution for my situation. Next morning, the misery in the restaurant did continue. Placing an order for coffee was the challenge we had to manage. The overall impression this morning was that the breakfast is not yet a routine job. The food offered was very good with a good selection of local specialities. The next day, the situation got worse due to more guest looking for breakfast at the same time. This led to a near breakdown of the service in terms of getting the beverages served.This got partly solved by additional management staff stepping in and helping out. A better resource planning to accommodate these peaks would be appreciated by the guest and staff in the same way. Overall, we had an enjoying stay at a breath taking hotel in a very nice an lovely city. I consider the described shortages as temporary and will see if there is improvement during a future stay my family and I are already planning. Thank you very much. Please feel free to get in contact with me in case you whisper to expand on our experiences within our last stay.

Great quality contemporary hotel

Customer review rating 4.5/5

Andrew M. Friends - 22/09/2021 Confirmed reviews ALL

Having booked non cancellable rooms originally, the hotel we extremely accommodating to allow us to defer. We found the hotel very welcoming, clean and modern. Everything you would want from a city hotel.

Centrally located, great comfort and service

Customer review rating 5.0/5

Tina Business - 14/09/2021 Confirmed reviews ALL

The room was cozy, beds are really comfortable, everything was very clean. A Nice mi ture of industrial style with moderen design. In the restaurant most of the staff is very young, but very kind. Breakfast was rich, but the place is bright, spacious, but not too big, so overall experience is great.

Well place. Really good to enjoy Wrocław trip.

Customer review rating 4.0/5

Przemek Business - 10/09/2021 Confirmed reviews ALL

Thank You for very nice and beautiful place that You offer.

Beautiful location

Customer review rating 4.0/5

Barbara Solo - 06/09/2021 Confirmed reviews ALL

Amazing service in F&B, F&B assistant was very helpful and attentive.

Beautiful hotel

Customer review rating 4.5/5

Tab Families - 01/09/2021 Confirmed reviews ALL

Beautiful well situated hotel . Stylish rooms and shared areas Helpful staff ,excellent breakfast .

Nice hotel, but not a 5-star experience

TripAdvisor rating 3.0/5

arthur_adrichem 27/08/2021 TripAdvisor review

We stayed for 3 nights at The Bridge in Wroclaw. After a 6-hour drive from Zakopane we found out that the parking of the hotel was full. Because this was our first time in Wroclaw we did not know where to park our car. We asked for some alternatives but the staff was rude and not helpful at all. In the end we found a spot in the street opposite of the hotel. After arriving at the lobby with our luggage there was (again) no one that offered us help. Guy at the reception (short hair) was presumptuous and rude. The upgrade that was offered us by e-mail was not available, in stead we got a noisy room next to the elevator. We did not feel welcome or appreciated as a gold member. Of course we asked for a different room, but staff said the hotel was fully booked. It was possible to switch rooms for the second night (after I found out myself using the Accor app that there was availability) but in that case we had to visit the reception the next day between 12:00 and 13:00 and then wait until 16:00 before we could enter the room. Of course this would completely ruin the schedule for that day. Besides being noisy, because of people walking by (and talking) the family room was spacious and comfortable and only had a few flaws. The room lacks a Nespresso machine. Rain shower don’t work properly due to water pressure. We asked for feather pillows but no were supplied (no pillow menu). Breakfast is excellent. Garden cafe is a nice extra during the summer. Overall our stay was OK but the feeling of not being welcome did put a dark shadow over our stay at The Bridge. First time ever we experienced this in a Mgallery hotel.

Great hotel in fantastic location

TripAdvisor rating 5.0/5

Maciej L 12/08/2020 TripAdvisor review

We spent great weekend at the hotel. It's brand new, design is well thought through, staff very attentive and the overall experience was great. I suspect we will be returning to this place again. And of course, the relaxation area with saunarium is a nice bonus!

Dear Maciej L, Thank you for taking the time to provide such positive feedback following your recent visit to MGallery The Bridge, we genuinely value and appreciate it! We will be delighted to welcome you again, please be assured that we will make sure to make your next stay even more pleasant than the previous one! Kind regards, Michael Lopeke Concierge

Excellent hotel in Wrocław, a must stay

TripAdvisor rating 5.0/5

kangaroomark 28/06/2020 TripAdvisor review

As one of the only two MGallery hotels in Poland this is a must stay at property. I had high expectations and I wasn’t disappointed. Excellent team and service, high quality produce used for preparing a delicious breakfast and a can do attitude from the team. Also the selection of wines was excellent, including Polish regional wines. I love the style and design of the property and our room was fab👍🏻

Dear Kangaroomark, Thank you for taking the time to provide such a positive feedback following your visit to The Bridge! Knowing that we managed to reach, or perhaps even exceed your expectations is truly rewarding. I will gladly share your praises regarding wine selection with our Bar Manager- I am sure that upon your next visit he will gladly surprise you with his new discoveries. With kind regards, Michael Lopeke Concierge

Best hotel ever been in my life

TripAdvisor rating 5.0/5

prisca199 Couples - 07/01/2020 TripAdvisor review

We truly enjoyed our stay at The Bridge Hotel. Brand new hotel, top quality breakfast, great sauna/spa as well as hotel lounge and reading facilities. The real highlight, though, is the design furniture in the bedrooms!

Dear Prisca199, Please accept my sincere thank you for sharing such a kind review of your stay within our property. Reading such comments automatically puts a huge smile on our faces. The building, its facilities, rooms and accessories are intended to provide an exceptional experience to our Guest and knowing that we managed to achieve that is a truly rewarding. We hope that it was your first of many visits to MGallery The Bridge and are looking forward to welcoming you once more in the nearest future. Kind regards, Michael Lopeke Concierge

Wonderful new hotel

TripAdvisor rating 5.0/5

John074 Family - 02/10/2019 TripAdvisor review

We stayed in the hotel in the first week after opening. There was plenty of staff to learn, help and give advice. There was something wrong with the ventilation and the light in the room so we got 2 rooms instead of 1 and even got compensated. We got a very good feeling how they handled it. The staff was very friendly and enthusiastic, although not everything went well the first time. But it's normal for the first week. This hotel is beautiful in a nice and quiet location (although a bit outside the city centre) and the breakfast was good. Unfortunately it didn't have a swimming pool. We will definitely stay here again!

Dear John704, Thank you for sharing your review with us. We are delighted to learn that solution to a technical issue proposed by our team met your expectations. Now after 3 months of operating we are more than ready to turn your next visit into a source of memorable moments, therefore we just can't wait to welcome you once more! Kind regards, Michael Lopeke Concierge

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