The Bridge Wroclaw - MGallery 5 stars

We have spent a nights stay in the Bridge Wroclaw. If the hotel, the bedroom, the location and the food were outstanding, the staff from the reception were not at all at the level of such a place. No amiability, feeling of being pressured despite low activity at front desk, no concierge service. Some elements agreed over the phone during the reservation process were not respected (room in higher floor, bed for our son…). Another issue is as the restaurant area too small for the number of guests on both Saturday and Sunday. Despite these elements we may still plan another visit.

Great quality hotel with excellent breakfast and location. Staff at the reception not very friendly or helpful. That should change.

Very lovely stay. Room was very clean and very modern with all amenities. Thé spa was lovely too, the only slight issue being that in the evening time all the towels and water bottles were gone so it would be nice if someone was to occasionally check this area to ensure it’s kept stocked and clean. Thé breakfast was great and catered for a variety of tastes. Again, the only slight issue being the confusion when presenting oneself in the morning and nobody really there at the sign to beckon you in.

My room wasn't ready so I had a displeasure of using and observing a work of a front desk for several minuet a few times. It was all the same. 4 staff present one or none helping customers. Several different people coming with complaints and being sent from one to the other staffers. All seemed to end up with a "Ukrainian" lady who tried, but wasn't yet trained to deal with what she faced and everyone else seemed very busy, but none were helping customers. Awful and gauche. My worst experience with ACCOR (and all other) hotels for this European trip, or shall I say EVER!

The Bridge Wroclaw is located in touching distance to the Cathedral, making it easy to reach the city´s sweet spots by foot. We arrived a the property, went through the checkin procedure very routined, friendly and forthcoming. Our room, as well the hotel interior is very stylish, the view from our corner room and the tidiness was extra ordinary during our stay. Our visit in the restaurant the first evening was not as pleasant as the first impression was promising. We sat down and got presented the menu and then…… nothing. Though the place wan not very crowded, the staff did not manage to return to our table to ask for our decision. Trying to get attention was a unsuccessful and we had the feeling to be disregarded. Guests arriving after us have been more luck and got their drinks and food straight away. We moved to the bar and found entertainment and tasty drinks served by the bar man and his apprentice. Both gentlemen pleased us with customised drinks and a good conversation about the self prepared ingredients of their designed drinks. Meanwhile I had was checking with the reception an issue with the room light, which went off every 15 minutes. We found a solution and I was offered a night lamp to help me out until the technical staff was able to check for the reason the next day. I really appreciated this initiative to find a solution for my situation. Next morning, the misery in the restaurant did continue. Placing an order for coffee was the challenge we had to manage. The overall impression this morning was that the breakfast is not yet a routine job. The food offered was very good with a good selection of local specialities. The next day, the situation got worse due to more guest looking for breakfast at the same time. This led to a near breakdown of the service in terms of getting the beverages served.This got partly solved by additional management staff stepping in and helping out. A better resource planning to accommodate these peaks would be appreciated by the guest and staff in the same way. Overall, we had an enjoying stay at a breath taking hotel in a very nice an lovely city. I consider the described shortages as temporary and will see if there is improvement during a future stay my family and I are already planning. Thank you very much. Please feel free to get in contact with me in case you whisper to expand on our experiences within our last stay.

Having booked non cancellable rooms originally, the hotel we extremely accommodating to allow us to defer. We found the hotel very welcoming, clean and modern. Everything you would want from a city hotel.

The room was cozy, beds are really comfortable, everything was very clean. A Nice mi ture of industrial style with moderen design. In the restaurant most of the staff is very young, but very kind. Breakfast was rich, but the place is bright, spacious, but not too big, so overall experience is great.

Thank You for very nice and beautiful place that You offer.

Amazing service in F&B, F&B assistant was very helpful and attentive.

Beautiful well situated hotel . Stylish rooms and shared areas Helpful staff ,excellent breakfast .

We stayed for 3 nights at The Bridge in Wroclaw. After a 6-hour drive from Zakopane we found out that the parking of the hotel was full. Because this was our first time in Wroclaw we did not know where to park our car. We asked for some alternatives but the staff was rude and not helpful at all. In the end we found a spot in the street opposite of the hotel. After arriving at the lobby with our luggage there was (again) no one that offered us help. Guy at the reception (short hair) was presumptuous and rude. The upgrade that was offered us by e-mail was not available, in stead we got a noisy room next to the elevator. We did not feel welcome or appreciated as a gold member. Of course we asked for a different room, but staff said the hotel was fully booked. It was possible to switch rooms for the second night (after I found out myself using the Accor app that there was availability) but in that case we had to visit the reception the next day between 12:00 and 13:00 and then wait until 16:00 before we could enter the room. Of course this would completely ruin the schedule for that day. Besides being noisy, because of people walking by (and talking) the family room was spacious and comfortable and only had a few flaws. The room lacks a Nespresso machine. Rain shower don’t work properly due to water pressure. We asked for feather pillows but no were supplied (no pillow menu). Breakfast is excellent. Garden cafe is a nice extra during the summer. Overall our stay was OK but the feeling of not being welcome did put a dark shadow over our stay at The Bridge. First time ever we experienced this in a Mgallery hotel.

We spent great weekend at the hotel. It's brand new, design is well thought through, staff very attentive and the overall experience was great. I suspect we will be returning to this place again. And of course, the relaxation area with saunarium is a nice bonus!

As one of the only two MGallery hotels in Poland this is a must stay at property. I had high expectations and I wasn’t disappointed. Excellent team and service, high quality produce used for preparing a delicious breakfast and a can do attitude from the team. Also the selection of wines was excellent, including Polish regional wines. I love the style and design of the property and our room was fab👍🏻

We truly enjoyed our stay at The Bridge Hotel. Brand new hotel, top quality breakfast, great sauna/spa as well as hotel lounge and reading facilities. The real highlight, though, is the design furniture in the bedrooms!

We stayed in the hotel in the first week after opening. There was plenty of staff to learn, help and give advice. There was something wrong with the ventilation and the light in the room so we got 2 rooms instead of 1 and even got compensated. We got a very good feeling how they handled it. The staff was very friendly and enthusiastic, although not everything went well the first time. But it's normal for the first week. This hotel is beautiful in a nice and quiet location (although a bit outside the city centre) and the breakfast was good. Unfortunately it didn't have a swimming pool. We will definitely stay here again!