Novotel Wroclaw Centrum Hotel 4 stars

Towel were thin and hard. Linen very thin and basic. Shower raised very high in the air. No American conversion plugs.

it was really nice experience. there is kind people to manage the hotel.

Professional and efficient

The hotel was very accommodating in every way. From a very luxurious feeling bedroom with all essentials needed for a night or nights away to the fantastic breakfast on offer. It was also a fantastic location with only a 10 minute walk into the town.

What can I say - it was great stay. Staff very friendly and helpfull, rooms clean, nice and comfortable. One thing case my attention but it is what I experience in many hotels. There is this rule that it might help save our environment. If the towel is hang it suppose to be reused by the guest once again. Me and my husband always hang the towels to reuse them again (especially for a short trips) but even thow they were taken by housemaides and replaced by new one. Don't get me wrong, it is always nice to have clean, dry towel but still if the hotel tries to keep enviornment save why the towels are take if we follow the rule and hang the towels. If we want them to be changed we would throw them on the floor. Of course room service is doing their job great, they keep the room very clean, rememmber about assortments but it is what I experience in many hotels so I just wonder.

I am staying almost monthly in your hotel. This time air quality was poor, very hot, as cooling did not work. I reported to reception after night one, but there was no improvement, nor any feedback to me.

The staff are friendly. Breakfast is good. I love the free parking. The shower floats out a lot. The taste of the bottled water will be a little lower.

Very good experience overall. Check-in experience was not that great, because despite having stayed several times in the hotel (online booking, business trip, you have already all my data etc.) the receptionist was not so welcoming and asked me to fill out forms unnecessarily.

As my luggage did not arrive with the plane, I notified the hotel staff about my problem. They have organized everything with the airport and handled my problem in a professional and very helpful way to help me get my luggage delivered. During my time at the hotel, all employees have been very kind, helpful and it was a great experience for me, being guest in the Novotel Hotel. Thank you very much !

I could rest and I was comfortable, the breakfast was tasty

The hotel was well decorated and had everything you would need from a gym to games to play in the spacious lobby.

It's clean and all the staffs are friendly. Especially, Ms. Paulina always remembered me and my family and welcomed us more kindly.

I found the hotel modern and very clean. The staff friendly and accommodating the bar staff especially, they even took the time to teach me a few useful phrases.

She gave me 3PLN while check out, I added 2PZlN and requested for a 5PLN coin. She did not know what to do. You do not allow private Uber taxis till the entrance door. For me, the Private Uber person was waiting at the exit gate (I was not aware). I requested front desk to call the driver and let him know that I will be walking to him. The front desk lady called, and hung up without listening to the Uber driver. I had to run not knowing which gate he was waiting. Room rate is very high compared to other brand hotels.

kind and nice people