Dear David, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that your experience contributed to an enjoyable holiday. Your satisfaction is our priority, and we look forward to welcoming you back in the future! Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Jolanta, Thank you for your wonderful feedback regarding our staff. We are delighted to hear that you found our team to be both professional and friendly. Your kind words will be shared with them, as they strive to provide exceptional service. We look forward to welcoming you back in the future! Sincerely, Alicja Golon Guest Experience Manager

Dear Natalia, Thank you for your review and for being such a loyal guest over the years. We are delighted to hear that you continue to enjoy the cleanliness, breakfast, and, most importantly, our team. Regarding the amenities you mentioned, we'd like to clarify that shower caps are available free of charge and can be delivered to the room upon request. A small information sticker about this service is placed on the bathroom mirror. As for the Nespresso coffee machine, body balm, and hair conditioner, these amenities are available in our higher room categories and are not part of the standard room equipment. We are sorry that the absence of these items affected your experience, and we hope that your next stay will be even more enjoyable. As always, our team will be happy to help with any requests during your visit. We look forward to welcoming you back soon! Sincerely, Alicja Golon Guest Experience Manager

Dear Valerie, thank you for your excellent rating and for taking the time to share your feedback. We are delighted to hear that you appreciated the friendliness and helpfulness of our team, as well as the cleanliness and tidiness of the hotel. It is especially pleasing to know that you are planning to stay with us again. We truly appreciate your trust and look forward to welcoming you back on your next visit to Wrocław. We hope that your next stay will be just as enjoyable and earn us a perfect 10/10. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Zoltan, thank you for your perfect rating and for your wonderful review. We are delighted to hear that our breakfast made such a great impression on you. We will be happy to share your kind words with Chef Marcin (Maciej) — it is wonderful to know that his delicious dishes contributed to such a positive experience. We are also pleased that you appreciated the activities prepared for our youngest guests and the kindness and helpfulness of our team. Thank you for choosing our hotel and for your kind recommendation. We hope to have the pleasure of welcoming you and your family back again soon. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Nadzeya, Thank you for your review and for highlighting our location, rooms, and breakfast selection. We are sorry that the sofa bed did not provide enough comfort for your teenage daughters. We are currently in the final stages of replacing our sofa beds with larger models, and unfortunately it seems that your room was still equipped with one of the older versions. Guest feedback like yours is exactly why we continue to invest in improving the comfort of our family accommodations. For future stays, we would also like to mention that Novotel offers Family Rooms with connecting rooms, where a second room can be booked at a reduced rate. Depending on your family's needs, this may be a more suitable option for families traveling with older children or teenagers. Thank you again for your valuable feedback. We hope to welcome you and your family back to Wrocław soon. Sincerely, Alicja Golon Guest Experience Manager

Dear Sourena, thank you very much for your excellent rating and for taking the time to share such a detailed review. We are delighted to hear that you had a pleasant stay and that you appreciated our convenient location, the cleanliness of the hotel, and, most importantly, the friendliness and helpfulness of our team. Your kind words are a wonderful source of motivation for all of us. Thank you as well for your suggestion regarding the fitness room. We appreciate your feedback and understand that a wider selection of equipment could further enhance the guest experience. Your comments will certainly be taken into consideration as we continue to improve our facilities. We are especially pleased to know that you would consider staying with us again. We look forward to welcoming you back in the future — and hope to earn a perfect 10/10 next time. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Aleksejs, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and enjoyed our friendly staff and breakfast. Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back in the future. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Szanowna Pani Ewo, Dziękujemy za pozytywną opinię. Cieszymy się, że pobyt w naszym hotelu był w pełni udany. Mamy nadzieję, że odwiedzi nas Pani ponownie - zapraszamy! Pozdrawiam, Zuzanna Mirecka Specjalista ds. satysfakcji gości

Dear Nicholas, Thank you for your kind words and for choosing Novotel Wroclaw Centrum as your preferred hotel during your visits to family. We are delighted to hear that you consistently have positive experiences with us and we look forward to welcoming you back in the future! Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Juyeol, Thank you for your positive feedback regarding our location and restaurant. We are delighted to hear that you enjoyed your experience with us and appreciated the quality of our offerings. Your satisfaction is our priority, and we hope to welcome you back soon! Sincerely, Alicja Golon Guest Experience Manager

Dear Janna, Thank you for your kind feedback regarding your stay with us. We appreciate your mention of our convenient location and comfort. We understand the concern about fresh air; unfortunately, the windows in our hotel are designed to remain closed for safety reasons. We hope that your next stay will be even better and that we will deserve a 10/10 rating. See you again soon! Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear David, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found your room clean and comfortable, and enjoyed our breakfast selection. Your appreciation of our value is greatly appreciated. We hope to have the opportunity to welcome you back in our hotel. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Carmen, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our cleanliness, modern facilities, and the comfort of your room, as well as our breakfast and staff service. Your kind words motivate us to maintain our high standards. We hope to see you again soon! Sincerely, Alicja Golon Guest Experience Manager

Dear Dawid, Thank you for your kind words regarding your stay. We are delighted to hear that you found your room comfortable and enjoyed the view and service. Your satisfaction is our priority, and we hope to welcome you back soon. Best wishes, Alicja Golon Guest Experience Manager

Dear Bharatkumar, Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location, the courteous service, and the quality of our restaurant offerings. Your feedback motivates us to continue providing excellent experiences for our guests. We hope to see you again soon! Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Nikita, thank you for taking the time to share your feedback and for your positive rating. We are pleased to hear that, overall, you had a good stay with us. At the same time, we are sorry to learn about the issues you experienced with the shower. Your comments regarding the water pressure and unstable water temperature have been shared with our technical team for inspection. We also appreciate your additional feedback regarding other aspects of your stay. Every comment helps us identify areas where we can improve and provide an even better experience for our guests. We hope to have the opportunity to welcome you again in the future and earn a perfect 10/10 next time. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Michal, thank you for your high rating and for your continued trust in our hotel. We are delighted to hear that you once again enjoyed your stay and appreciated the comfort of the room, the professionalism of our team and our bike rental service. It is especially rewarding to welcome returning guests. Thank you also for your comment regarding the air conditioning. We are sorry to hear that it did not provide the level of comfort you expected during your stay. Your feedback has been noted and will be shared with our technical team for review. We truly appreciate your loyalty and hope to have the pleasure of welcoming you back again soon — and earn a perfect 10/10 next time. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Janusz, Thank you for your positive feedback regarding your comfortable stay at our hotel. We are pleased to hear you found our location convenient and enjoyed the peaceful atmosphere during your visit. We look forward to welcoming you back in the future. Sincerely, Alicja Golon Guest Experience Manager