Novotel Wroclaw Centrum 4 stars

Customer review rating (ALL Rating) 4.8/5 1,820 reviews

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Novotel Wroclaw Centrum - Image 1
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Powstancow Slaskich 7, 53-332 WROCLAW, Poland

Description

Hotel extras

  • Near the Old Town

  • 10 minutes from the main railway station

  • Modern, stylish lobby

  • NOVO2: a stylish lounge bar

  • A view from our modern rooms

Our accommodation(s)

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Hotel location

Novotel Wroclaw Centrum

Powstancow Slaskich 7
53-332 WROCLAW
Poland

GPS:51.09849, 17.024485

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,820 reviews

Customer review rating 5.0/5

Christine L. Business - Confirmed reviews ALL

We came for two days on business and then extended for a third day just for the pleasure of it. The staff is always ready to help, with a special thanks to Ada and Caspar. Our room, a superior executive room, had plenty of space and the bed is super comfortable. We ate dinner twice onsite, and especially enjoyed the garlic soup, the sweet potato coconut milk soup, the cheeseburger and the salmon on lemon risotto, but the restaurant also has some interesting Korean options - both for lunch or dinner on the menu, but also on the breakfast buffet, which definitely has something for everyone, from the healthy start to the full English.

Dear Christine, Thank you for taking the time to share your positive experience at Novotel Wroclaw Centrum. We are delighted to hear that you found our hotel well located and enjoyed our excellent restaurant offerings. It is gratifying to know that our staff, particularly Ada and Caspar, provided you with the assistance and service that we strive to deliver. We are pleased that you appreciated the comfort of your room and enjoyed the variety of dishes available. Our breakfast buffet aims to cater to diverse preferences, and it is wonderful to know it met your expectations. Your feedback is invaluable to us, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Alicja Golon Guest Experience Manager

Customer review rating 4.5/5

Stephen P. Friends - Confirmed reviews ALL

Rooms were clean and warm and the staff friendly and helpful.

Dear Stephen, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel pleasant, and that our team was able to assist you effectively. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Alicja Golon Guest Experience Manager

Customer review rating 4.0/5

Stella E. Families - Confirmed reviews ALL

Nice comfortable stay.

Dear Stella, Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay at our hotel. Your satisfaction is our priority, and we hope to welcome you back soon. Sincerely, Alicja Golon Guest Experience Manager

Customer review rating 4.0/5

Jay K. Couples - Confirmed reviews ALL

My favorite hotel to stay in Wroclaw. A lot of good memories. Super friendly staff, decent fitness studio. So close to the city centre.

Dear Jay, Thank you for your kind words and for choosing Novotel Wroclaw Centrum. We are delighted to hear that you enjoyed your stay, appreciated our friendly staff, and found our location convenient. We look forward to welcoming you back for more wonderful memories. Sincerely, Alicja Golon Guest Experience Manager

Customer review rating 3.0/5

Bohdan D. Couples - Confirmed reviews ALL

The location is good and the restaurant is awesome. But the room was freezing cold, in this weather is unacceptable. The reception staff tried to save the situation, but it did not solve the issue completely - the AC and radiator were cold. The situation was even worse because of abysmal pressure in the shower. You can't get warm in the freezing winter weather. The hotel was clearly understaffed, the breakfast tables were not cleared during our stay.

Dear Bohdan, Thank you for sharing your feedback regarding your recent stay at Novotel Wroclaw Centrum. We're pleased to hear that you appreciated our location and the restaurant. However, we regret to learn about the discomfort you experienced with the room temperature and the shower pressure. We understand how frustrating it must have been not to be able to warm up after being outside in cold weather. Your comments have been reported to our technical team for immediate inspection and improvement. We also regret that the breakfast area was not cleared promptly. This does not reflect our usual service quality, and we are already reviewing our staffing levels and procedures to ensure a smoother and more comfortable experience for our guests. We truly appreciate that our reception team tried to assist, even if the situation was not fully resolved. Your feedback helps us identify areas that require more attention. We hope you will consider giving us another opportunity in the future so we can provide the high-quality stay you expected and deserved. Sincerely, Alicja Golon Guest Experience Manager

Other web-users rate our hotel

  • 591 reviews 9.2/10 Location
  • 837 reviews 7.9/10 Room
  • 1,015 reviews 9.6/10 Service
  • 13 reviews 9.7/10 WiFi
  • 621 reviews 9.6/10 Breakfast
  • 592 reviews 9.5/10 Food
  • 356 reviews 6.3/10 Comfort
  • 302 reviews 8.6/10 Cleanliness

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