Dear Harri, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and that everything met your expectations. We look forward to welcoming you back in the future. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Alveena, Thank you for sharing your feedback. We are delighted to hear that our team made such a positive impression on you. We will gladly pass your kind words on to our colleagues at reception, in the bar and throughout the hotel. At the same time, we are sorry that the comfort of your room did not meet your expectations. We appreciate you bringing the condition of the carpets and the comfort of the beds to our attention. Your comments regarding the stained carpets will be shared with our housekeeping team for review, as maintaining clean and well-kept rooms is very important to us. We regret that this aspect of your stay did not reflect the standard you expected from our brand. We hope to have another opportunity to welcome you and provide a more satisfying experience. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Edel, Thank you for sharing your feedback. We are pleased to hear that you appreciated our convenient location, the cleanliness and comfort of your room, and the helpfulness of our team. It is also wonderful to know that you enjoyed dinner in our restaurant and found it good value for money. We are sorry, however, that our breakfast selection did not meet your expectations in terms of variety and value. We appreciate your honest comments and will share them with the team responsible for our breakfast offer. We hope to have the opportunity to welcome you back to our hotel and provide an even more satisfying experience next time. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Simon, Thank you for sharing your feedback. We are pleased to hear that you appreciated the friendliness and helpfulness of our team, the comfort of your room and the amenities provided. It is also great to know that you found our evening meal reasonably priced and enjoyed the generous portions. We are sorry, however, that the bathroom layout and low water pressure in the shower affected your comfort. We will share your comments with the relevant team for verification. We also appreciate your suggestions regarding the dishes served in our restaurant, particularly the need for more sauce or moisture, and will pass them on to our culinary team. We hope to have the pleasure of welcoming you back to our hotel and providing an even more enjoyable experience next time. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Kreg, Thank you for sharing your feedback. We are pleased to hear that you enjoyed both of your stays, found the suites comfortable and appreciated the variety offered at breakfast. We are sorry that your friend was unable to join you, and we hope that a future visit will give you the opportunity to enjoy your time with us together. We look forward to welcoming you back to our hotel for another pleasant stay! Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Alicia, Thank you for sharing your lovely feedback with us. We are delighted to hear that your first stay at our hotel was such a positive experience. It is wonderful to know that you appreciated our convenient location, clean and quiet rooms, as well as the amenities and, most importantly, the friendliness of our team. We are especially happy that you found your room well equipped with everything you needed – and perhaps even a little more! We hope to have the pleasure of welcoming you back to our hotel on your next visit to Wrocław. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear John, Thank you for sharing your detailed feedback and for recommending our hotel. We are delighted to hear that you had such a positive experience during your stay. It is great to know that you appreciated our convenient location and easy access to public transport, as well as the thoughtful design, cleanliness and comfort of our rooms. We are also pleased that our team made you feel welcome and was able to assist you throughout your stay. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel on your next visit to Wrocław. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Simon, Thank you for your kind words about your recent stay. We are delighted to hear that you found our hotel modern and comfortable, and that you enjoyed our breakfast offerings and the friendliness of our staff. Your recommendation is greatly appreciated and we hope to welcome you again in the future! Sincerely, Alicja Golon Guest Experience Manager

Panie Arturze, Dziękujemy za pozytywną opinię oraz cieszymy się, że był Pan zadowolony z komfortu i lokalizacji naszego hotelu. Będzie nam bardzo miło gościć Pana ponownie w przyszłości. Zapraszamy! Pozdrawiam, Alicja Golon Kierownik ds. satysfakcji gości

Szanowny Panie Marcinie, Dziękujemy za pozytywną opinię. Cieszymy się, że pobyt w Novotel Wroclaw Centrum spełnił wszelkie oczekiwania. Zapraszamy ponownie! Pozdrawiam, Zuzanna Mirecka Specjalista ds. satysfakcji gości

Dear Alina, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our excellent location and the consistency of our services. Your commendation of our staff is especially appreciated, as they strive to provide the best possible experience for our guests. We hope to welcome you back soon for another enjoyable stay! Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear David, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that your experience contributed to an enjoyable holiday. Your satisfaction is our priority, and we look forward to welcoming you back in the future! Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Jolanta, Thank you for your wonderful feedback regarding our staff. We are delighted to hear that you found our team to be both professional and friendly. Your kind words will be shared with them, as they strive to provide exceptional service. We look forward to welcoming you back in the future! Sincerely, Alicja Golon Guest Experience Manager

Dear Natalia, Thank you for your review and for being such a loyal guest over the years. We are delighted to hear that you continue to enjoy the cleanliness, breakfast, and, most importantly, our team. Regarding the amenities you mentioned, we'd like to clarify that shower caps are available free of charge and can be delivered to the room upon request. A small information sticker about this service is placed on the bathroom mirror. As for the Nespresso coffee machine, body balm, and hair conditioner, these amenities are available in our higher room categories and are not part of the standard room equipment. We are sorry that the absence of these items affected your experience, and we hope that your next stay will be even more enjoyable. As always, our team will be happy to help with any requests during your visit. We look forward to welcoming you back soon! Sincerely, Alicja Golon Guest Experience Manager

Dear Valerie, thank you for your excellent rating and for taking the time to share your feedback. We are delighted to hear that you appreciated the friendliness and helpfulness of our team, as well as the cleanliness and tidiness of the hotel. It is especially pleasing to know that you are planning to stay with us again. We truly appreciate your trust and look forward to welcoming you back on your next visit to Wrocław. We hope that your next stay will be just as enjoyable and earn us a perfect 10/10. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Zoltan, thank you for your perfect rating and for your wonderful review. We are delighted to hear that our breakfast made such a great impression on you. We will be happy to share your kind words with Chef Marcin (Maciej) — it is wonderful to know that his delicious dishes contributed to such a positive experience. We are also pleased that you appreciated the activities prepared for our youngest guests and the kindness and helpfulness of our team. Thank you for choosing our hotel and for your kind recommendation. We hope to have the pleasure of welcoming you and your family back again soon. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Dear Nadzeya, Thank you for your review and for highlighting our location, rooms, and breakfast selection. We are sorry that the sofa bed did not provide enough comfort for your teenage daughters. We are currently in the final stages of replacing our sofa beds with larger models, and unfortunately it seems that your room was still equipped with one of the older versions. Guest feedback like yours is exactly why we continue to invest in improving the comfort of our family accommodations. For future stays, we would also like to mention that Novotel offers Family Rooms with connecting rooms, where a second room can be booked at a reduced rate. Depending on your family's needs, this may be a more suitable option for families traveling with older children or teenagers. Thank you again for your valuable feedback. We hope to welcome you and your family back to Wrocław soon. Sincerely, Alicja Golon Guest Experience Manager