Novotel Wroclaw Centrum 4 stars

Customer review rating (ALL Rating) 4.7/5 1,830 reviews

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Novotel Wroclaw Centrum - Image 1
Novotel Wroclaw Centrum - Image 2
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Powstancow Slaskich 7, 53-332 WROCLAW, Poland

Description

Hotel extras

  • Near the Old Town

  • 10 minutes from the main railway station

  • Modern, stylish lobby

  • NOVO2: a stylish lounge bar

  • A view from our modern rooms

Our accommodation(s)

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Hotel location

Novotel Wroclaw Centrum

Powstancow Slaskich 7
53-332 WROCLAW
Poland

GPS:51.09849, 17.024485

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,830 reviews

Customer review rating 3.5/5

Karel K. Families - Confirmed reviews ALL

unable to open window while the air condition wasn't working, it might be enough for one person in the room, but not for the three of us. Lack of oxygen and temperature above 25 aren't what you want on a vacation.

Dear Karel, Thank you so much for sharing your feedback regarding the air conditioning in your room. We’re truly sorry for the discomfort you experienced, especially with the temperature and the window not being able to open. We also regret that we weren’t made aware of the issue during your stay, as we would have gladly arranged for our technician to inspect and repair the air conditioning right away. Following your comments, we have already carried out a full technical check of the room you occupied. Your feedback means a lot to us, and it helps us continue improving the comfort and experience we offer our guests. We would be delighted to welcome you back in the future and provide you with a stay that fully meets your expectations. Sincerely, Alicja Golon Guest Experience Manager

Customer review rating 5.0/5

Andreas B. Couples - Confirmed reviews ALL

Good Location, Parking at reasonable price. Good clean rooms. Friendly and helpfull staff. Good breakfast.

Dear Andreas, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location, cleanliness, and friendly staff contributed to another positive experience. We look forward to welcoming you back for another stay. Sincerely, Alicja Golon Guest Experience Manager

Customer review rating 2.5/5

Anna M. A. Families - Confirmed reviews ALL

The overall experience is 50/50. I have booked two rooms. First one was all fine - clean and everything worked as expected. Yet the second room looked like it wasn't used for a while and was not prepared for next guests - carpet wasn't dusted (paper pieces and a coin lying on the carpet), there was a used dirty towel in the bathroom and the bathroom had a plumbing problem - the shower was clogged and really smelly. Unfortunately there was no other room available as a replacement acc. to the staff. Cleaning lady helped out by cleaning the bathroom and spraying it with detergents, but still the shower drain and smell problem persisted. Since it was a short stay (two nights) and no other rooms available acc. to the staff, we've decided to pull thru.

Dear Anna, thank you for your feedback. While we are pleased that one of the rooms met your expectations, we would like to address the situation described regarding the second room. According to our records, the issue with the second room was reported several hours after check-in. This made it difficult for our team to verify the original condition of the room at the time of arrival and to take immediate corrective action, such as offering an alternative room. We understand that our staff assisted you on site, however we regret that the situation did not meet your expectations. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you again in the future. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Customer review rating 5.0/5

Jerry O. C. Families - Confirmed reviews ALL

The room of the hotel was on the top floor. There was a fine view of Wroclaw. The room was comfortable and the food was good. Good location to get on the tram also. Short distance away only.

Dear Jerry, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the view from your room and found the location convenient for tram access. We appreciate your feedback on our food and comfort levels. We hope to see you again soon! Sincerely, Zuzanna Mirecka Guest Experience Specialist

Customer review rating 5.0/5

Lisa R. Families - Confirmed reviews ALL

Great hotel. Staff could not be more helpful. Breakfast nice. Good located. Great hotel for families with a children’s play area

Dear Lisa, Thank you for your kind words regarding your recent stay at Novotel Wroclaw Centrum. We are delighted to hear that you found our staff helpful and enjoyed our breakfast offerings. It is wonderful to know that our family-friendly amenities met your expectations. We hope to see you again soon! Sincerely, Alicja Golon Guest Experience Manager

Other web-users rate our hotel

  • 598 reviews 9.2/10 Location
  • 832 reviews 7.8/10 Room
  • 1,007 reviews 9.6/10 Service
  • 15 reviews 9.7/10 WiFi
  • 619 reviews 9.7/10 Breakfast
  • 595 reviews 9.4/10 Food
  • 306 reviews 8.4/10 Cleanliness
  • 256 reviews 9.4/10 Vibe

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