ibis Wroclaw Centrum 3 stars

Customer review rating (ALL Rating) 4.7/5 1,314 reviews

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ibis Wroclaw Centrum - Image 1
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Powstancow Slaskich 7b, 53332 WROCLAW, Poland

Description

Hotel extras

  • Location near the Old Town

  • 10 minutes from the main train station

  • Modern lobby with stylish interior

  • View from our modern rooms

  • Free WIFI

Our accommodation(s)

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Hotel location

ibis Wroclaw Centrum

Powstancow Slaskich 7b
53332 WROCLAW
Poland

GPS:51.09849, 17.024485

Telephone
Fax +48 71 722 49 55

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,314 reviews

Customer review rating 2.0/5

Erica R. Families - Confirmed reviews ALL

Front Desk staff ignored us and took other guests in front of us. Then tried to pass the blame on us. Bad first impression.

Dear Erica, Thank you for sharing your feedback with us. Please accept our sincere apologies for your experience at the Front Desk. This is certainly not the standard of service we strive to provide, as our goal is to ensure that every guest feels welcomed and acknowledged from the very first moment. We truly regret that this was not the case during your arrival. We will address this situation with our team and remind them to pay closer attention to guests approaching the desk, regardless of any ongoing tasks, and to always acknowledge each guest promptly and courteously. Thank you once again for your valuable comments - feedback like yours helps us continuously improve the quality of our service. We sincerely hope to have the opportunity to welcome you back and provide you with a much better experience on your next stay. All the best, Alicja Golon Guest Experience Manager

Customer review rating 4.5/5

Khaled M. Couples - Confirmed reviews ALL

Good room, good breakfast. Appreciate the staff friendliness and location. All in all was a good stay.

Dear Khaled, Thank you for your kind review! We’re delighted to hear you enjoyed the room, breakfast, and our location, and that you had a comfortable stay overall. We hope to welcome you again soon! All the best, Alicja Golon Guest Experience Manager

Customer review rating 0.5/5

Kutbi D. Business - Confirmed reviews ALL

The room heating system was not working, the carpets had a lot of stains and was smelling. I was there only for one night but could not sleep at all as it was cold. Finally at 3 pm I had to call the reception, and they send me small electrical heater but that was not enough for heating the room.

Dear Kutbi, Thank you for sharing your feedback. We are truly sorry for the discomfort you experienced during your stay, especially with the room temperature. Please note that our hotel is connected to the city heating network, and when the heating is switched off centrally, it also affects our system, which is unfortunately beyond our control. We appreciate your understanding in this matter. Regarding the carpet, the marks you noticed are permanent discolorations rather than a cleanliness issue. However, we are continuously working on improvements and gradually replacing carpets in our rooms. We sincerely hope to welcome you again and provide a much more comfortable experience. All the best, Alicja Golon Guest Experience Manager

Customer review rating 4.5/5

Rui C. Families - Confirmed reviews ALL

Staff was willing to accomodate my requests, namely to change to a room not facing the construction work and for a shorter pillow. Only minus was the sunlight coming in the morning. Please install blackout rollerblinds on the windows. It's cheap and lets the guest adjust the amount of light to his liking.

Dear Rui, Thank you very much for sharing your feedback and for your kind words about our team’s flexibility - we’re glad we could assist with your requests and make your stay more comfortable. We are sorry to hear that the morning sunlight disturbed your rest. Please note that all our rooms are equipped with blackout curtains, which are part of the ibis brand standard and are designed to effectively limit the amount of light entering the room. We regret if they did not fully meet your expectations in this case. Your comment is very valuable to us, and we will definitely keep it in mind as we continuously look for ways to improve our guests’ comfort. We hope to have the pleasure of welcoming you again in the future. All the best, Alicja Golon Guest Experience Manager

Customer review rating 4.0/5

Liudmyla H. Business - Confirmed reviews ALL

I stayed there for one night. The hotel is nice and clean. However, the pillows were very uncomfortable and of poor quality. I was also surprised that there was no fridge in the room at all. I didn’t need one, but it was the first time I’d ever seen a room without a fridge.

Dear Liudmyla, thank you for your feedback and for rating your stay 8/10. We are pleased to hear that you found the hotel clean and enjoyable overall. We are sorry that the pillows did not meet your expectations. Comfort in this area can be very personal, and we appreciate you sharing your opinion with us. Regarding the fridge, kindly note that a minibar/fridge is not part of the standard room equipment in this hotel concept. Thank you once again for your valuable feedback, and we hope to welcome you again in the future. All the best, Zuzanna Mirecka Guest Experience Specialist

Other web-users rate our hotel

  • 497 reviews 9.2/10 Location
  • 648 reviews 8/10 Room
  • 681 reviews 9.5/10 Service
  • 18 reviews 9.7/10 WiFi
  • 399 reviews 9/10 Breakfast
  • 247 reviews 9.1/10 Cleanliness
  • 167 reviews 9.4/10 Vibe

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