Dear RosaMaria, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay, especially our breakfast, the cleanliness of the rooms, and the kindness of our team. It is also a pleasure to know that you would recommend our hotel and would like to return in the future. Thank you as well for your suggestion regarding power outlets. For your next stay, please feel free to contact our reception team. We offer travel adapters free of charge, and our staff will be happy to provide one to make charging your devices much more convenient. We truly appreciate your feedback and look forward to welcoming you back soon. All the best, Alicja Golon Guest Experience Manager

Dear Alfred, Thank you for your kind feedback regarding our location, cleanliness, and breakfast. We take comments such as yours very seriously and appreciate that you brought this matter to our attention, although we do wish we had been informed during your stay so that we could have investigated it immediately. Your remarks regarding the low water pressure and the sudden temperature fluctuations have already been forwarded to our technical department. Our team will review the hotel's water management systems, including both water pressure and temperature regulation, to ensure everything is functioning properly and safely. Thank you again for helping us improve. We hope to have the opportunity to welcome you back and provide an even more comfortable stay next time. All the best, Alicja Golon Guest Experience Manager

Dear Kai, Thank you for your feedback and for bringing these points to our attention. After reviewing your stay, we found that you were welcomed by one of our newer reception team members. We sincerely apologize that the communication regarding your ALL Gold benefits, welcome amenity, late check-out, and premium WiFi access was not as smooth as it should have been. We have already reviewed the situation internally and addressed it with the employee involved. We are very sorry for the inconvenience caused and appreciate your understanding. We hope this was an isolated experience and that you will give us another opportunity to provide the level of service you rightfully expect during your next visit to Wrocław. All the best, Alicja Golon Guest Experience Manager

Dear Natasha, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and enjoyable, and that you feel it offers good value for money. Your feedback is greatly appreciated and we hope to welcome you back soon! All the best, Alicja Golon Guest Experience Manager

Dear Aneta, Thank you for your kind words regarding our location, staff, and the cleanliness of our rooms. We are delighted to hear that you had an enjoyable experience and look forward to welcoming you back on your next visit. All the best, Alicja Golon Guest Experience Manager

Dear Jose M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff attentive and appreciated our fantastic location. Your feedback is invaluable and motivates us to continue providing excellent service. We hope to see you again soon! All the best, Alicja Golon Guest Experience Manager

Dear Artur, Thank you for your kind words regarding your stay with us. We are pleased to hear that you found your room comfortable and suitable for your business trip. We hope to welcome you back soon for another pleasant stay! All the best, Alicja Golon Guest Experience Manager

Dear Maciej, Thank you for your review and for highlighting our convenient location. We are sorry to hear about the low water pressure in the shower. It is a pity that the issue was not reported during your stay, as we occasionally experience technical problems of this nature and would have been happy to send a technician to investigate and resolve it right away, ensuring a more comfortable stay. We also appreciate your comment regarding the pillows. Should you ever require additional pillows, please let our reception team know. We will be more than happy to bring extra pillows to your room to better suit your preferences. Thank you for your valuable feedback. We hope to welcome you back soon and provide an even more comfortable experience next time. All the best, Alicja Golon Guest Experience Manager

Dear Rachel, thank you for your perfect rating and for your kind review. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and comfort of your room, its spaciousness, our friendly team, and the convenient location of the hotel, making it easy to explore the city. Your wonderful feedback is greatly appreciated and serves as a great motivation for our entire team. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit to Wrocław. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Tess, thank you for taking the time to share such a detailed and thoughtful review of your stay. We are delighted to hear that you appreciated our efficient communication, the cleanliness and maintenance of the hotel, the quality and variety of our breakfast, and the comfort provided by the air conditioning. It is especially rewarding to know that, despite a few inconveniences, you enjoyed your visit and would consider staying with us again. Thank you for bringing the issue with the bathroom sink to our attention. We sincerely apologize for this inconvenience. The matter has been forwarded to our Technical Department so that the sink and its drainage can be thoroughly inspected and repaired if necessary. For any future stays, we kindly encourage you to report even small issues directly to our reception team during your visit. Even during short stays, many concerns can be resolved quickly, allowing us to make your stay as comfortable as possible. We also appreciate your comments regarding the room furnishings. Our Standard Rooms are equipped with one desk chair as part of the room's standard layout. Should any additional item be needed during a stay, we always encourage our guests to contact the reception, and we will be happy to assist whenever possible. Regarding the windows, please note that the information about non-openable windows is available in our hotel description on the booking channels. We understand, however, that natural ventilation is important to many guests and appreciate your feedback. As for the waste bin and towels, our rooms are equipped with one bathroom waste bin and one bath towel per registered guest, in line with our brand standards. Should additional towels be required, our reception team is always happy to provide them upon request. Thank you as well for your comments regarding the bed and duvet. Our double beds are prepared with one large duvet as part of the standard room setup. We also appreciate your observations regarding the mattress comfort, as we understand that sleeping preferences are highly individual and your feedback is valuable to us. Once again, thank you for your constructive comments and your kind words about our team. We truly appreciate your feedback, and we hope to have the pleasure of welcoming you back in the future and earning a perfect 10/10. All the best, Zuzanna Mirecka Guest Experience Specialist

Szanowna Pani Moniko, Bardzo dziękujemy za miłe słowa oraz polecenie naszego hotelu. Cieszymy się, że pobyt w ibis Wroclaw Centrum spełnił Pani oczekiwania. Zachęcamy do ponownych odwiedzin w przyszłości! Pozdrawiam, Zuzanna Mirecka Specjalista ds. satysfakcji gości

Dear Nikolaj, Thank you for your positive feedback. We are pleased to hear that you had a nice stay with us. Your satisfaction is our priority, and we hope to welcome you back in the future for an even better experience. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear John, Thank you for sharing your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room, the pleasant service from our staff, and the convenient location of our hotel. We hope to welcome you back soon. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear John, Thank you for your positive feedback. We are pleased to hear that you enjoyed our convenient location and found the hotel comfortable. We look forward to welcoming you back on your next visit to Wroclaw! All the best, Alicja Golon Guest Experience Manager

Dear Kevin, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your time at ibis Wroclaw Centrum and appreciate your positive feedback. We hope that your next stay will be even better and that we will deserve a 10/10 rating. See you again soon! All the best, Alicja Golon Guest Experience Manager

Dear Isaac, Thank you for your wonderful feedback. We are delighted to hear that you found everything you needed during your stay and that you enjoyed our breakfast offerings. Your satisfaction is our priority and we look forward to welcoming you back in the future. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Erica, Thank you for sharing your feedback with us. Please accept our sincere apologies for your experience at the Front Desk. This is certainly not the standard of service we strive to provide, as our goal is to ensure that every guest feels welcomed and acknowledged from the very first moment. We truly regret that this was not the case during your arrival. We will address this situation with our team and remind them to pay closer attention to guests approaching the desk, regardless of any ongoing tasks, and to always acknowledge each guest promptly and courteously. Thank you once again for your valuable comments - feedback like yours helps us continuously improve the quality of our service. We sincerely hope to have the opportunity to welcome you back and provide you with a much better experience on your next stay. All the best, Alicja Golon Guest Experience Manager

Dear Khaled, Thank you for your kind review! We’re delighted to hear you enjoyed the room, breakfast, and our location, and that you had a comfortable stay overall. We hope to welcome you again soon! All the best, Alicja Golon Guest Experience Manager

Dear Kutbi, Thank you for sharing your feedback. We are truly sorry for the discomfort you experienced during your stay, especially with the room temperature. Please note that our hotel is connected to the city heating network, and when the heating is switched off centrally, it also affects our system, which is unfortunately beyond our control. We appreciate your understanding in this matter. Regarding the carpet, the marks you noticed are permanent discolorations rather than a cleanliness issue. However, we are continuously working on improvements and gradually replacing carpets in our rooms. We sincerely hope to welcome you again and provide a much more comfortable experience. All the best, Alicja Golon Guest Experience Manager