Dear Grzegorz, Thank you for your excellent feedback! We are delighted to hear that you had such a fantastic experience with us, from check-in to check-out. It is wonderful to know that our location and team contributed to making your stay so enjoyable. We hope to have the pleasure of welcoming you back to our hotel on your next visit to Wrocław! All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Hartmut, Thank you for sharing your feedback! We are delighted to hear that you enjoyed your four-night stay with us and had a wonderful time exploring Wrocław. It is great to know that you appreciated the comfort and cleanliness of our hotel, as well as the service provided by our team. We hope to have the pleasure of welcoming you back to our hotel on your next visit to Wrocław! All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Joffrey, Thank you for your positive feedback regarding our location, food, and meeting facilities. We are delighted to hear that you had a pleasant experience during your stay and that our amenities met your needs. We truly appreciate your feedback and look forward to welcoming you back soon. All the best, Alicja Golon Guest Experience Manager

Dear Maria, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our excellent location, comfortable accommodations, and the variety of dining options. Your kind words about our staff are greatly appreciated and motivate us to continue providing exceptional service. All the best, Alicja Golon Guest Experience Manager

Dear Matt, Thank you for sharing your feedback. We are pleased to hear that you appreciated the friendliness of our team, the cleanliness of the hotel and, in particular, our breakfast. It is great to know that these aspects contributed to a pleasant stay. We hope to have the pleasure of welcoming you back to our hotel on your next visit to Wrocław. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Cezary, Thank you for your wonderful feedback! We are delighted to hear that you consider us the best place to stay in Wroclaw and appreciate your continued support. We hope that you will visit us again soon! All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Adrian, Thank you for sharing your positive feedback. We are delighted to hear that you had a comfortable stay and that you found our services excellent. Your satisfaction is our priority, and we look forward to welcoming you back in the future! All the best, Alicja Golon Guest Experience Manager

Dear Martin, Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed the lovely rooms and found our staff friendly. We appreciate your comments about the bed comfort and we understand that it's a highly personal matter. Our beds and mattresses meet Novotel brand standards; however, we regret that their characteristics did not suit your personal preferences. We appreciate your feedback and hope to welcome you again in the future! All the best, Alicja Golon Guest Experience Manager

Dear Sinan, Thank you for the perfect 10/10 rating and for such a lovely review. We are delighted that you enjoyed the spaciousness of your room and that our team made you feel so welcome throughout your stay. It is especially nice to hear that you appreciated the little personal touch of having your name written on the mirror. We believe that small details can make a stay feel a little more special. We will be happy to share your kind words with our team. We hope to have the pleasure of welcoming you back in the future! All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Finn, Thank you for your feedback. We are delighted to hear that our team made such a positive impression on you. We are sorry that some aspects of your stay did not meet expectations. We will review the technical issues you mentioned and share your breakfast comments with our F&B team. Regarding the carpets, the marks are mostly permanent discolorations that cannot be removed through cleaning, although a replacement program is planned. Please remember that our team is available 24/7 and is always happy to assist during your stay. Had we been made aware of these concerns at the time, we would have done our best to address them immediately. We are sorry your experience was not entirely satisfactory, but we hope to have the opportunity to welcome you back and provide a much better stay in the future. All the best, Alicja Golon Guest Experience Manager

Dear RosaMaria, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay, especially our breakfast, the cleanliness of the rooms, and the kindness of our team. It is also a pleasure to know that you would recommend our hotel and would like to return in the future. Thank you as well for your suggestion regarding power outlets. For your next stay, please feel free to contact our reception team. We offer travel adapters free of charge, and our staff will be happy to provide one to make charging your devices much more convenient. We truly appreciate your feedback and look forward to welcoming you back soon. All the best, Alicja Golon Guest Experience Manager

Dear Alfred, Thank you for your kind feedback regarding our location, cleanliness, and breakfast. We take comments such as yours very seriously and appreciate that you brought this matter to our attention, although we do wish we had been informed during your stay so that we could have investigated it immediately. Your remarks regarding the low water pressure and the sudden temperature fluctuations have already been forwarded to our technical department. Our team will review the hotel's water management systems, including both water pressure and temperature regulation, to ensure everything is functioning properly and safely. Thank you again for helping us improve. We hope to have the opportunity to welcome you back and provide an even more comfortable stay next time. All the best, Alicja Golon Guest Experience Manager

Dear Kai, Thank you for your feedback and for bringing these points to our attention. After reviewing your stay, we found that you were welcomed by one of our newer reception team members. We sincerely apologize that the communication regarding your ALL Gold benefits, welcome amenity, late check-out, and premium WiFi access was not as smooth as it should have been. We have already reviewed the situation internally and addressed it with the employee involved. We are very sorry for the inconvenience caused and appreciate your understanding. We hope this was an isolated experience and that you will give us another opportunity to provide the level of service you rightfully expect during your next visit to Wrocław. All the best, Alicja Golon Guest Experience Manager

Dear Natasha, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and enjoyable, and that you feel it offers good value for money. Your feedback is greatly appreciated and we hope to welcome you back soon! All the best, Alicja Golon Guest Experience Manager

Dear Aneta, Thank you for your kind words regarding our location, staff, and the cleanliness of our rooms. We are delighted to hear that you had an enjoyable experience and look forward to welcoming you back on your next visit. All the best, Alicja Golon Guest Experience Manager

Dear Jose M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff attentive and appreciated our fantastic location. Your feedback is invaluable and motivates us to continue providing excellent service. We hope to see you again soon! All the best, Alicja Golon Guest Experience Manager

Dear Artur, Thank you for your kind words regarding your stay with us. We are pleased to hear that you found your room comfortable and suitable for your business trip. We hope to welcome you back soon for another pleasant stay! All the best, Alicja Golon Guest Experience Manager

Dear Maciej, Thank you for your review and for highlighting our convenient location. We are sorry to hear about the low water pressure in the shower. It is a pity that the issue was not reported during your stay, as we occasionally experience technical problems of this nature and would have been happy to send a technician to investigate and resolve it right away, ensuring a more comfortable stay. We also appreciate your comment regarding the pillows. Should you ever require additional pillows, please let our reception team know. We will be more than happy to bring extra pillows to your room to better suit your preferences. Thank you for your valuable feedback. We hope to welcome you back soon and provide an even more comfortable experience next time. All the best, Alicja Golon Guest Experience Manager

Dear Rachel, thank you for your perfect rating and for your kind review. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and comfort of your room, its spaciousness, our friendly team, and the convenient location of the hotel, making it easy to explore the city. Your wonderful feedback is greatly appreciated and serves as a great motivation for our entire team. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit to Wrocław. All the best, Zuzanna Mirecka Guest Experience Specialist