ibis Wroclaw Centrum 3 stars

Dear Lola, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your three-night stay with us. We apologize for the inconvenience you experienced with the air conditioning in one of the rooms, but we're glad that our team could promptly assist you by providing another room. We understand the importance of a comfortable and pleasant stay for our guests. Your recommendation is greatly appreciated, and we hope to have the pleasure of welcoming you back for another visit when you're in Wrocław. See you soon! Best regards, Sebastian Marona General Manager

Dear Bart, Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you encountered during your visit. Firstly, we deeply regret that your room did not meet our usual cleanliness standards, and that there was an unpleasant smell coming from the bathroom. Please rest assured that we take such matters seriously, and we will investigate this matter thoroughly with our housekeeping team to prevent a recurrence. We are also concerned to learn that you had difficulties with our reception staff and that there was a lack of information about our services. This is certainly not the level of service we aim to provide, and we will address these concerns with our team to ensure that all our guests receive the assistance and information they need promptly and courteously. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We would like to assure you that we take your comments seriously and will take the necessary steps to improve in the areas mentioned. Furthermore, upon reviewing our records, we did not find any record of you reporting any issues during your stay. We regret that we were not aware of these concerns at the time, as we would have been able to address them promptly, including providing you with a clean room free of any unpleasant odors. If you plan to stay with us again in the future, we hope you will give us another opportunity to provide you with a more pleasant and hassle-free experience. Sincerely, Sebastian Marona General Manager

Dear Paul, Thank you for your feedback, and we're glad to hear that you found our hotel comfortable. We apologize for the inconvenience with the windows. We are currently in the process of modernizing our rooms, and some of our windows have already been updated to be opened for fresh air. We appreciate your understanding and hope that this minor inconvenience didn't significantly impact your overall experience. If you choose to stay with us again in the future, we hope to provide an even better experience. Thank you for choosing our hotel, and we look forward to welcoming you back. Best regards, Sebastian Marona General Manager

Dear KARINA, It's wonderful to receive a perfect rating from you! We're glad you had a fantastic experience at our hotel. Hope to host you again! Best regards, Sebastian Marona Dyrektor Hotelu

Dear Viktor, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay at our hotel. It's wonderful to know that you found our staff to be professional and friendly. Providing exceptional service to our guests is our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. All the best, Sebastian Marona General Manager