Hotel Mercure Wroclaw Centrum

Customer review rating (ALL Rating) 4.8/5 2,673 reviews

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Hotel Mercure Wroclaw Centrum - Image 1
Hotel Mercure Wroclaw Centrum - Image 2
Hotel Mercure Wroclaw Centrum - Image 3
Hotel Mercure Wroclaw Centrum - Image 4
pl. Dominikanski 1, 50-159 WROCLAW, Poland

Description

Hotel extras

  • Local inspirations and location in the city center

  • Eco friendly hotel, with Green Key and BREEAM In-Use certificates.

  • Conference centre with modern audiovisual equipment and dedicated service

  • Spa and wellness at Balinese Massage - relax after meeting or visiting.

  • A pet-friendly hotel that welcomes guests traveling with pets.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room, two separate beds, city or cathedral view

Photo out of - Classic Room, two separate beds, city or cathedral view

Good nights sleep is essential. In this room, each of you has their own space with our wide beds. An ideal place to work and a moment of respite and conversation. The complement is a classic bathroom with a set of cosmetics

  • Views:

    City View or Historic side view

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 46'/117 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Historic side view
See availabilities

Ideal for intimate stays - our cozy classic rooms with a double bed, workspace and a bathroom. Need an accessible room? Two of our standard rooms are fully wheelchair accessible. Please contact our hotel directly to check availability.

  • Views:

    City View or Historic side view

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

For those who like our standard apartments, but still want more, and those who like to be spoiled. Before you start the hunt for success, get cozy with a bathrobe and relax while sipping a cup of coffee from a personal espresso machine

  • Views:

    City View or Historic side view

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our staff have created this themed room especially for you, so that you can relax and discover fascinating stories about science, Winestone or superheroes. Book and discover one of the three rooms available at our hotel today.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 46'/117 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

This apartment features not only a bedroom, but also a living area where guests can have fun, relax or hold meetings. Ideal whether traveling with the whole family or on business trips

  • Views:

    City View or Historic side view

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a morning coffee with a view of Cracow market and the passers-by below. Our apartment with a bedroom and living area also offers a balcony with a view of Dominican Square, and the chance to hold unique meetings

  • Views:

    City View or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 74 m² / 796 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 WROCLAW
Poland

GPS:51.108999, 17.03957

Telephone
Fax +48 48
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 151 rooms
  • 2 rooms for people with reduced mobility
  • 93 family rooms
  • 2 connecting rooms
  • 151 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

14 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s library
  • Board games available
  • Indoor playground for children
  • Children''s TV Channels

Well-being

Fitness

  • On site

Sports and leisure

Gym

  • Nearby

Jogging track

  • Nearby

Gym

  • On site

Jogging track

  • On site
  • On site
  • Indoor parking
  • Public
  • 900 parking spaces
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 120 PLN 120 PLN Per day
  • Parking for a week

Services & equipment

  • Stairs
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA

Security

  • Parking with security service
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

WINESTONE

Photo out of - WINESTONE

Welcome to the WINESTONE bar and restaurant. Discover our dishes served on stone slabs, known as Les Planches, and enjoy a carefully selected collection of wines.

Cooking style
International
Chef name
Wojciech Marczak
Capacity
48
Accessibility
Accessible service
pl. Dominikanski 1, 50-159 Wroclaw, Poland
Telephone +48 71 323 27 47
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Welcome to the WINESTONE bar and restaurant. Discover our dishes served on stone slabs, known as Les Planches, and enjoy a carefully selected collection of wines.

Bar located at Winestone restaurant. Open from 12:00 to 23:00.

Start the day with a delicious buffet breakfast served in our restaurant from 6:30am onward (from 7am at the weekends). Come and discover a wide range of local delicacies, or, if you prefer, enjoy a continental breakfast brought to your room.

On the fifth floor of our hotel there is a gym with basic exercise equipment.

Guests can use Balinese Massage Spa, offering exotic rituals and massages inspired by traditions of Bali, Thailand and Hawaii. Enjoy whirlpool bath rituals, combining bathing with scrubs and massages.

Celebrate your wedding at Mercure Wroclaw Centrum for unforgettable day. Welcome guests in our elegant hotel setting in heart of Wrocław, and let our dedicated team help make your dream wedding a reality.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,673 reviews

Customer review rating 4.0/5

Jan S. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Carlos G. Families - Confirmed reviews ALL

Dear Sir, Thank you very much for sharing your wonderful feedback. I am truly delighted to learn that you had such a positive experience and that you found our hotel to offer a luxurious stay at a reasonable price. It is especially rewarding to know that you appreciated our service, facilities, location, and room amenities, as these are all aspects we continuously strive to perfect for our Guests. Your kind words are a great source of motivation for our entire team. Most importantly, I am pleased to hear that you would happily choose our hotel again when visiting Wrocław. We look forward to welcoming you back and providing another memorable stay in the future. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.0/5

Teresa K. G. Business - Confirmed reviews ALL

Dear Madam, Thank you for sharing your feedback. I am delighted to know that you had a comfortable stay with us. While I am pleased that your overall experience was a positive one, I also appreciate your rating, as it motivates us to continue improving every aspect of our services. We hope to make your next visit even more enjoyable. It would be our pleasure to welcome you back to Mercure Wrocław Centrum in the future. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 5.0/5

Gary P. Business - Confirmed reviews ALL

Dear Sir, Thank you for your lovely feedback. We are delighted that you felt comfortable during your stay and that our team made you feel welcome with their service. We hope to have the pleasure of welcoming you back to Wrocław soon! Kind regards, Dominik Rogoziński – Front Office

Customer review rating 5.0/5

Alison M. Solo - Confirmed reviews ALL

Dear Madam, Thank you for your wonderful feedback. We are delighted that you enjoyed the room and facilities and found our team welcoming! We look forward to welcoming you back to Wrocław! Kind regards, Dominik Rogoziński – Front Office

Customer review rating 5.0/5

Carlos G. Families - Confirmed reviews ALL

Overall a great hotel. Service, facilities, location, room amenities, etc, etc, etc. we would happily come back to the same hotel.

Dear Sir, Thank you very much for sharing your wonderful feedback. I am truly delighted to learn that you had such a positive experience and that you found our hotel to offer a luxurious stay at a reasonable price. It is especially rewarding to know that you appreciated our service, facilities, location, and room amenities, as these are all aspects we continuously strive to perfect for our Guests. Your kind words are a great source of motivation for our entire team. Most importantly, I am pleased to hear that you would happily choose our hotel again when visiting Wrocław. We look forward to welcoming you back and providing another memorable stay in the future. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.0/5

Teresa K. G. Business - Confirmed reviews ALL

comfortable stay

Dear Madam, Thank you for sharing your feedback. I am delighted to know that you had a comfortable stay with us. While I am pleased that your overall experience was a positive one, I also appreciate your rating, as it motivates us to continue improving every aspect of our services. We hope to make your next visit even more enjoyable. It would be our pleasure to welcome you back to Mercure Wrocław Centrum in the future. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 5.0/5

Gary P. Business - Confirmed reviews ALL

Very favorable experience. Room was comfortable and staff was friendly and helpful.

Dear Sir, Thank you for your lovely feedback. We are delighted that you felt comfortable during your stay and that our team made you feel welcome with their service. We hope to have the pleasure of welcoming you back to Wrocław soon! Kind regards, Dominik Rogoziński – Front Office

Customer review rating 5.0/5

Alison M. Solo - Confirmed reviews ALL

Ideally located, friendly and helpful staff and excellent room and facilities. Would def use this hotel again.

Dear Madam, Thank you for your wonderful feedback. We are delighted that you enjoyed the room and facilities and found our team welcoming! We look forward to welcoming you back to Wrocław! Kind regards, Dominik Rogoziński – Front Office

Customer review rating 2.0/5

Kelley L. A. Business - Confirmed reviews ALL

The breakfast buffet had lots of variety with choices to cover a wide range of cultural preferences and was tasty with some nice over the top touches. The bar staff was very friendly and the food & drinks here were excellent. The in room water pitcher with a chilled dispenser in the hallway is a nice touch. The problem was the lack of any control over the temperature of my room. My room was 76F or higher at night (I carry a thermometer for medication). I was told at the front desk that being October, the air conditioning was shut off and "natural ventilation" was in use and there was no way to adjust it. That may work in hallways, stairwells and public spaces with air flow, but not in a small closed off room. I have seen this in lower class hotels but at least there the windows in your room open. Windows here did not open, which left me no way to cool off my room. Based on this fact, I can not recommend this hotel to anyone who gets hot at night or is traveling in the spring/fall.

Dear Madam, Thank you for taking the time to share such a detailed review of your stay. I am delighted to read that you enjoyed our breakfast selection, the quality of the food and beverages served in our bar, the friendliness of our team, and the water dispenser concept available for our Guests. It is always rewarding to know that these details contributed positively to your experience. At the same time, I would like to sincerely apologize for the discomfort you experienced regarding the room temperature. I am particularly sorry that you left with the impression that the air conditioning had been completely switched off. What our team intended to explain was that, in addition to the air conditioning system, the hotel operates a continuous ventilation system that draws cooler air from outside the building to support the overall climate control. Unfortunately, in your case, the system clearly did not perform as expected or provide the level of comfort you deserved, and for that I am truly sorry. Please be assured that your comments have been shared with our Technical Department so that the efficiency and performance of the climate control systems can be carefully reviewed and verified. Allow me also to explain why the windows in our Guest rooms cannot be opened. This solution was determined during the design phase of the building and is connected to both construction regulations and safety standards applicable to a hotel of our category and location. In addition, the architectural concept of the building was developed in close cooperation with the city authorities due to our unique location next to a historic church. The specially designed fixed glazing reflects the church façade, helping the hotel blend harmoniously into the historic surroundings while preserving the character of the area. Furthermore, being situated in the very heart of Wrocław means that the hotel is exposed to significant urban traffic and city noise. The non-opening windows provide effective protection against noise, dust, pollution, and insects, while an independent ventilation system operates continuously to ensure fresh air circulation throughout the building. While we fully understand the advantages that opening a window can offer and appreciate that many Guests value this option, our building's design and operational concept rely on a controlled ventilation and air-conditioning system to maintain guest comfort. Thank you once again for your candid feedback. Although I regret that we did not fully meet your expectations on this occasion, I hope we will have the opportunity to regain your confidence in the future. We will do our utmost to ensure that your next visit is comfortable in every respect. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.5/5

Rita W. Business - Confirmed reviews ALL

It was a great stay, I would just improve the shower head, only three holes had water coming out. It was strange

Dear Madam, Thank you very much for your wonderful review and for rating your stay so highly! We are delighted to read that you enjoyed our great location, service, and comfortable atmosphere. We also appreciate you bringing the issue with the shower head to our attention. We sincerely apologize for this inconvenience and will make sure it is checked by our maintenance team. We hope to have the pleasure of welcoming you back for an even better stay in the future! Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.0/5

Martinus H. M. V. Business - Confirmed reviews ALL

There is nly one think that was not satisfying, and that is the water pressure from the shower. I was on 4e level in the hotel and the water coming out of the shower was absolutely limited.

Dear Sir, Thank you very much for sharing your feedback with us! I am delighted to read that you enjoyed our central location in Wrocław and our breakfast. We sincerely apologize for the inconvenience caused by the low water pressure in your shower. Your comments are very important to us, and we will pass this issue on to our maintenance team for further inspection. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay next time! Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.0/5

Dion C. Families - Confirmed reviews ALL

Extremely friendly and helpful staff, great location, would happily stay at again. However on our second last day, there was no hot water coming through in the bathrooms which wasn't a pleasant surprise in the shower

Dear Sir, Thank you very much for taking the time to share your feedback. I am delighted to know that you enjoyed our central location and that our team’s friendliness and helpfulness contributed positively to your stay. I also appreciate you bringing the hot water issue to our attention. I can see that your stay coincided with an unexpected technical disruption that occurred during the night and was unfortunately caused by factors beyond our hotel’s control. As soon as we received the first report from a Guest in the morning, our team immediately informed our technicians, who took prompt action and made the necessary adjustments to restore the hot water supply throughout the hotel as quickly as possible. Please accept my sincere apologies for the inconvenience this caused and for the impact it had on your comfort, especially during your morning shower. While we were able to resolve the issue swiftly, I fully understand that this does not change the disappointment of encountering such an unexpected problem during your stay. Thank you once again for your kind words about our team and location. We truly appreciate your understanding and would be delighted to welcome you back for an even more seamless experience in the future. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 5.0/5

Robert M. Business - Confirmed reviews ALL

Check it was easy and simple, the reception is welcoming, I was served quickly. I was luck to get a free upgrade, breakfast was nice and a good selection of foods. the room was very clean and looked like new and the view from the room was a great view of the city. Would recommend this is a great hotel for the price.

Dear Sir, Thank you very much for your wonderful review and for taking the time to share your experience with us. I am truly delighted to read that you had such an enjoyable stay and that our team made a positive first impression with a smooth and efficient check-in experience. It is especially rewarding to know that you felt warmly welcomed by our reception team. I am also pleased that you enjoyed the complimentary room upgrade, our breakfast selection, and the cleanliness of your room. Knowing that you found the room looking fresh and well-maintained, and that you appreciated the beautiful view over the city, is a great compliment to our entire team. Your recommendation means a great deal to us. There is no greater reward than knowing our guests feel they have received excellent value and leave with such positive memories of their stay. We look forward to welcoming you back to Mercure Wrocław Centrum on your next visit to our beautiful city. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 5.0/5

Antonia D. Business - Confirmed reviews ALL

Everything was great from the check-in to check out and a big shout out to Dominic, Joanna and Zuzanna for their assistance throughout.

Dear Madam, Thank you very much for your wonderful review and for awarding us the highest rating. I am truly delighted to know that everything met your expectations and that your stay was enjoyable from check-in through to departure. Your kind words about our team mean a great deal to us. It is especially rewarding to hear that our reception team contributed positively to your experience. I will be pleased to share your compliments with them, and I am certain they will be delighted to know that their assistance made such a positive impression. Thank you once again for choosing Mercure Wrocław Centrum. We greatly appreciate your recognition and hope to have the pleasure of welcoming you back whenever your travels bring you to Wrocław. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 5.0/5

Gemma F. Families - Confirmed reviews ALL

Lovely hotel in great location with friendly helpful staff. Prior to arriving I requested a quiet room & travel cot for my baby Upon arrival they upgraded us to an apartment complete with a travel cot and on the same floor as the playroom which I thought was wonderful for kids! Would stay here again

Dear Madam, Thank you very much for your wonderful review and for awarding us the highest rating. I am truly delighted to know that you enjoyed your stay and that our location, friendly atmosphere, and attentive service contributed to such a positive experience. It is especially rewarding to read that your request for a quiet room and a travel cot was carefully accommodated before your arrival. I am particularly pleased that the apartment upgrade and its proximity to the playroom helped make your family's stay even more comfortable and enjoyable. Creating a welcoming environment for guests travelling with children is very important to us, so your kind words mean a great deal. Thank you once again for your trust and recommendation. It would be a pleasure to welcome you and your family back to Mercure Wrocław Centrum on your next visit to Wrocław. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 5.0/5

Kurasinski M. Couples - Confirmed reviews ALL

Feel like home

Szanowny Panie, dziękujemy za kolejną maksymalną ocenę. Bardzo miło nam słyszeć, że podczas pobytów w naszym hotelu może się Pan czuć tak swobodnie i komfortowo. Do zobaczenia przy następnej wizycie we Wrocławiu! Serdecznie pozdrawiam, Dominik Rogoziński – Front Office

Customer review rating 4.5/5

Johan M. Business - Confirmed reviews ALL

Comfortable

Dear Sir, Thank you for your outstanding rating and for sharing your feedback. We are delighted that our hotel provided a comfortable stay and that you enjoyed both the breakfast experience and our convenient location in the city. We hope to welcome you back to Wrocław in the future! Kind regards, Dominik Rogoziński – Front Office

Customer review rating 4.5/5

Athul K. Solo - Confirmed reviews ALL

I would prefer if there is more change in breakfast menu. It was actually great but in fact it was the same food on all days. I stayed for 4 days

Dear Sir, Thank you for your excellent rating and for sharing your feedback. We are delighted to know that you enjoyed your stay and appreciated our breakfast offer. At the same time, we appreciate your comment regarding the variety of the menu during longer stays, and we will certainly take it into consideration. We hope to welcome you back to Wrocław in the future! Kind regards, Dominik Rogoziński – Front Office

Customer review rating 4.5/5

Keith B. Friends - Confirmed reviews ALL

I couldn't fault my recent 4 night stay with friends at this hotel. The room, breakfast, facilities, and staff were all excellent.

Dear Sir, Thank you for your wonderful review and, above all, for your continued loyalty to Mercure Wrocław Centrum. It is always a pleasure to welcome our loyal Guests, and I am truly delighted to know that your recent four-night stay with your friends was such an enjoyable experience. Your kind words about the room, breakfast, facilities, and our team are greatly appreciated and mean a great deal to all of us. The trust and confidence of loyal guests such as yourself are among the greatest compliments we can receive. Knowing that we consistently meet your expectations inspires us to maintain the highest standards of hospitality and service. Thank you once again for your loyalty and for choosing Mercure Wrocław Centrum whenever your travels bring you to Wrocław. We are already looking forward to the pleasure of welcoming you back. Warm regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.5/5

Anand M. P. Business - Confirmed reviews ALL

They helped me with good tourist info on Wroclaw. They also thoughtfully packed me a wonderful Vegetarian breakfast for my flight back to India. Thanks much.

Dear Sir, Thank you very much for your wonderful review and for sharing your experience with us. I am delighted to know that our team was able to assist you with information about Wrocław and help make your visit even more enjoyable. It is especially rewarding to hear that the vegetarian breakfast prepared for your journey back to India met your expectations and added a thoughtful touch to your stay. Creating memorable experiences through genuine hospitality and attention to our guests' individual needs is something we truly care about, so your kind words mean a great deal to me and the entire team. Thank you once again for choosing Mercure Wrocław Centrum. I sincerely hope we will have the pleasure of welcoming you back whenever your travels bring you to Wrocław again. Warm regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.0/5

Ankur B. Business - Confirmed reviews ALL

The experience with staying in hotel in very good excpet one thing that i didn't get my hotel invoice during check out as the booking was showing from agoda and the hotel has the policy that they will share the invoice only with agoda, not with me. I also tried contacting agoda but didn't get the same as they said it will only be available from hotel. if you can do something in it please look into this.

Dear Sir, Thank you very much for taking the time to share your feedback and for your positive comments regarding your stay at Mercure Wrocław Centrum. I am delighted to know that your overall experience with us was very good. At the same time, I sincerely apologize for the inconvenience regarding your invoice. We understand how important this matter is and appreciate you bringing it to our attention. Following your comments, we have contacted our Accounting Department to verify the details of your reservation and to clarify the applicable invoicing procedures. Please note that for certain bookings made through external booking platforms, invoicing regulations may depend on the settlement model used by the intermediary, which can affect whether the hotel is able to issue an invoice directly to the Guest. As soon as we receive their feedback regarding your invoice, we will reach out to you directly with an update and any relevant information. Thank you for your understanding, and I hope we will have the pleasure of welcoming you back to Mercure Wrocław Centrum in the future. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 5.0/5

Gerald R. Business - Confirmed reviews ALL

My luggage did not make it onto my flight. The staff was very helpful.

Dear Sir, Thank you very much for your wonderful review and for awarding us a perfect score. I am delighted to learn that you enjoyed our convenient location, the quiet room, and the service provided by our team. At the same time, I am truly sorry that your luggage did not arrive with your flight. I can only imagine how stressful and inconvenient such a situation must have been. It is especially rewarding to know that our staff was able to assist you and make this unexpected situation a little easier. Your kind words mean a great deal to us and will certainly be shared with the team. I hope that our team will have the pleasure of welcoming you back to Mercure Wrocław Centrum during your next visit. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 5.0/5

Lawson L. Couples - Confirmed reviews ALL

Bed was comfortable even the single pillow was just right. The water dispenser was great dispensing fizzy, hot and cold water on each floor. Really nice touch. The AC was very effective and so quiet. Staff were lovely and all spoke really good English. Shower was huge and the soap lovely. Food in the restaurant was so yummy. For the price we paid i would score this hotel 11/10. I could not fault the place.

Dear Madam, Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us. We are absolutely delighted to learn that you had such a positive experience and that so many aspects of your stay exceeded your expectations. Your generous comments regarding the comfort of the bed, the convenience of our water dispensers, the quiet and effective air conditioning, the spacious bathroom, and the quality of the products provided are truly appreciated. We are especially grateful for the many wonderful remarks included throughout your survey. Knowing that our team's hospitality made you feel welcome means a great deal to us. It is equally rewarding to read that you enjoyed the cuisine served in our restaurant and found excellent value in your stay. Receiving praise such as "11/10" is the highest compliment we could wish for, and we are thrilled that we were able to provide you with such a memorable experience. Thank you once again for your kind words and recommendation. We very much look forward to welcoming you back to Mercure Wrocław Centrum on your next visit to the city. Warm regards, Marlena Da Silva - Guest Satisfaction Manager

Other web-users rate our hotel

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  • 14 reviews 9.1/10 WiFi
  • 819 reviews 9.5/10 Breakfast
  • 592 reviews 9.2/10 Food
  • 397 reviews 8.8/10 Cleanliness
  • 276 reviews 9/10 Vibe

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