Hotel Mercure Wroclaw Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 7,403 reviews

ALLSAFE approved hotel

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Hotel Mercure Wroclaw Centrum
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+ 18 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 wroclaw
poland

Fax: (+48)71/3443681

Check-in from 15h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej:  E pl. Dominikanski

  • Main Railway Station:  122 pl. Dominikanski

  • Centrum Turystyki Biznesowej:  2,4,10, pl. Dominikanski

  • Main Railway Station:  2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS:51.108999, 17.03957

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Our accommodation(s)

Standard Room with a city view, Superior Room with a city view.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,403 reviews

TripAdvisor Rating 4.5/5

1,306 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Ideal location, compact room with sound proof window.

Customer review rating 4.0/5

Agnieszka Families - 11/01/2022 Confirmed reviews ALL

Comfortable though small room, decent mattresses on the beds, less comfy foldable bed. Impressive view over the church and cathedral in the distance. coffee and tea making facilities, bottled water provided at no charge. Bright bathroom with a shower, large closet to store the luggage. Shopping mall and restaurants literally next door. Only one lift was operational around New Year so waiting line to get to it.

Comfortable hotel in a convenient location

Customer review rating 4.5/5

Jacek Couples - 10/01/2022 Confirmed reviews ALL

Hotel has an easy access to vast majority of Wroclaw attractions. Old town and many restaurants are just in a walking distance.

Good Stay

Customer review rating 5.0/5

Av Couples - 10/01/2022 Confirmed reviews ALL

Wanted a getaway weekend and planned to stay at Mercure Wrocław which turned out to be a perfect long weekend. Staff were very courteous and very helpful (Reception and restaurant did an awesome job) to make sure our stay was one of the best. We last visited in July 2019 and Mercure is always our first choice

Good stay, Will located, good shopping and transportation surrounding, very educated and professional hotel staff

Customer review rating 4.5/5

Gerald D. (. Families - 09/01/2022 Confirmed reviews ALL

We will return.

Great location and excellent service

Customer review rating 5.0/5

Dominika Families - 29/12/2021 Confirmed reviews ALL

I am visiting the hotel often , sometimes alone , sometimes with family - and always get the best service possible . The location is just perfect - walking distance to anywhere :) “Galeria” just next door - you can leave your jacket in the room . Rooms are clean , big enough , with super view . Elevator works very quiet . Parking located on the garage - close to the hotel entrance. Really , nothing to complain :) Nice bar/restaurant downstairs. And the hotel crew - very nice and professional ( even trainee were excellent ). I can only recommend this hotel :)

Dear Ms. O., Thank you very much for taking the time to share your experience at Mercure Wrocław Centrum. It is a pleasure to hear that you enjoyed your stay so much and I'm very happy that you met your expectations about accommodation and service. I will share your opinion with managers of all departments. I hope that your next stay will be as pleasant as the previous one. Sincerely, Mercure Team

Good location

Customer review rating 4.0/5

Inna Friends - 28/12/2021 Confirmed reviews ALL

Good location, good food for breakfast, clean rooms, pleasant staff. The mattresses are uncomfortable

Dear Inna, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Good

Customer review rating 5.0/5

Margo Families - 26/12/2021 Confirmed reviews ALL

all right. only one elevator worked and you had to wait 10 minutes to get to the 5th floor. it is not clear only why then use rooms after the 3rd floor, if the hotel is full and there is only one elevator.

Dear Margo, We would like to thank you very much for sharing your opinion with us regarding your recent stay at the Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Great location and fantastic service

Customer review rating 5.0/5

Pawel S. Business - 22/12/2021 Confirmed reviews ALL

Professional as always.

Dear Pawel, I would like to thank you very much for your great opinion. It is a pleasure for us to hear so nice words, we are very grateful. We wish you all the best and hope we will be able to host you soon in our hotel. Sincerely, Mercure Team

Good but flawed

Customer review rating 3.0/5

Fast-eddy Business - 09/12/2021 Confirmed reviews ALL

Nice room, good broadband, excellent breakfast, excellent location, friendly staff, reasonable price. But 2 issues prevent a higher score: 1. The room heating was not adequate. Room was very cold. I had to ask for an additional heater. Supplied and eventually fixed the problem, but I got the impression that the hotel were aware of the issue - should be fixed. 2. only 1 small lift operational. In Covid times that does not make people feel safe.

Dear Fast-Eddie, Thank you for taking the time to tell us about your experience at Mercure Wrocław Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you for your feedback and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Team
Customer review rating 5.0/5

G. Couples - 29/11/2021 Confirmed reviews ALL

Good all round hotel

Dear Mr. GOODACRE, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Good stay

Customer review rating 4.0/5

Gabe Families - 27/11/2021 Confirmed reviews ALL

As always, Mercure achieved everything we could expect from a few days away from home. Great location, attentive staff, luxurious comfort and a fantastic breakfast. However it is the little things that make a stay perfect and Wroclaw Mercure were lacking a couple of times. Housekeeping only cleaned the rooms when asked because of the covid situation. While this is fully acceptable they did forget to replace coffee in the room when asked. Additionally when re stocking the mini bar, large bottles of beer were replaced with small bottles of beer....... at the same price. Certainly not value for money. As I already stated, it is the little things that make a stay perfect. Mercure Wroclaw can improve on these silly little mistakes and move from an 8 to a 10.

Dear Gabe, We would like to thank you very much for sharing with us your feedback regarding your stay at the Mercure Wrocław Centrum.I shared your comments with our team. It is always a pleasure to receive positive feedback, I am glad to see that you enjoyed your experience with us. We appreciate you sharing your comment and it is our hope to have the opportunity to welcome you back in the near future. Sincerely, Mercure Team

Well located

Customer review rating 4.0/5

Michele Families - 25/11/2021 Confirmed reviews ALL

Comfortable room, lovely breakfast,great location

Dear Michele, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team

Great location, clean, friendly staff

Customer review rating 4.5/5

Gary M. G. Friends - 23/11/2021 Confirmed reviews ALL

Hotel in a great location, reasonably priced staff very helpful would recommend. Clean and modern.

Dear Gary, I appreciate very much your comments regarding your stay at the Mercure Wrocław Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon! Sincerely, Mercure Team

Pleasant Stay

Customer review rating 4.0/5

René Business - 18/11/2021 Confirmed reviews ALL

General good and clean. Taking care of safety and cleaning due the Covid19 situation. Fantastic breakfast

Dear Rene, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Well located, good stay, pleasant experience

Customer review rating 4.5/5

Anonymous Families - 16/11/2021 Confirmed reviews ALL

It was a very pleasant experience for the short weekend travel, very good location and good service... worthy to come back.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Great Hotel in Center

Customer review rating 5.0/5

H. L. Business - 11/11/2021 Confirmed reviews ALL

Good conditions, clean and safe. Check in late good. Room top with coffee machine

Dear L., Thank you very much for taking the time to share your experience at Mercure Wrocław Centrum. It is a pleasure to hear that you enjoyed your stay so much and I'm very happy that you met your expectations about accommodation and service. I will share your opinion with managers of all departments. I hope that your next stay will be as pleasant as the previous one. Sincerely, Mercure Team

Great location, but need to update the rooms

TripAdvisor rating 3.0/5

LeFritz78 Business - 03/10/2021 TripAdvisor review

The hotel is nicely located very close to the city center and old town. I only stayed there one night and I did not take advantage of many service offerings. The bar and restaurant area look nice, but I cannot evaluate their service offering. I had a standard room after having rejected a room upgrade that comes for being a gold member (only available option was with a connecting door to another room, which I did not want). I felt the room to be very old. The carpet make it look dirty and I did not feel super comfortable. Not that it was dirty, but it gave me the impression. Given the high price (approx. 150 €), I find a miss match of price vs quality. People at the reception were very kind, the breakfast buffet was good. But when it comes to business travelling you want to feel comfortable in your room, which was not really the case. Unfortunately an overall not so good experience.

A lot of problems

TripAdvisor rating 1.0/5

selmimaicol Business - 28/09/2021 TripAdvisor review

I stayed there 4 month and the treatment was awful. Everytime I prolonged my stay, reception made a lot of incidents, like forget about my reservation and leave me without room. Not only me but even with my colleagues, it looks like we are not welcomed there, even if we stayed for months

Nice and correct Mercure

TripAdvisor rating 3.0/5

classiccarz 23/08/2021 TripAdvisor review

The hotel is exactly at the level you would expect from a Mercure, very good location if you want to visit the city. Breakfast more than sufficient. There is one issue where you have to pay attention if you arrive by car. The parking garage next door closes at 21.00 (if I am not mistaken) and unless you are lucky as I was and could park (limited space) in front of the entrance, you will have a problem parking your car.

Dear Guest, Thank you very much for taking time to review your stay at our hotel. I am happy to see that you enjoyed your stay and that our location suited your needs. I would like to correct the misinformation: parking indeed closes the gate for the night, but our staff opens the gate - you just need to contact us and someone with card goes out to open it right away. Later after encoding the ticket during check in, the guest can open the gate themselves by scanning it. I am sorry for inconveniences that influenced your opinion negatively, we would love to see you again soon. Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Good performance in the heart of Wrocław

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 19/02/2020 TripAdvisor review

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!

Dear Mr. Zygmunt, Thank you very much for sharing your opinion regarding the stay at Mercure Wrocław Centrum. We are delighted to see that our staff contributes to your positive experience.Feedback like this one is always a source of pride and motivation for the whole staff. We are glad to see accommodation met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

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