Hotel Mercure Wroclaw Centrum 4 stars

Customer review rating 4.5/5 7,074 reviews

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Hotel Mercure Wroclaw Centrum
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+ 18 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Cash machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby) Paying
  • Jogging track (nearby)
Business services
  • 15 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Check-in from 15h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :  E pl. Dominikanski

  • Main Railway Station :  122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :  2,4,10, pl. Dominikanski

  • Main Railway Station :  2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Our accommodation(s)

Standard Room with a city view, Superior Room with a city view.

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

WINESTONE

WINESTONE

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,074 reviews

TripAdvisor Rating 4.5/5

1,296 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Business stay

Customer review rating 4.0/5

Pierantonio Business - 12/09/2021 Confirmed reviews ALL

I found a welcoming environment with attentive and customer-friendly staff. The adjoining restaurant where I dined two evenings in a pleasant way is also satisfactory A pleasant thing the large shower in the clean and spacious bathroom, in the hot season and after a day of work it was pleasant

Dear PIERANTONIO, I appreciate very much your comments regarding your stay at the Mercure Wrocław Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon! Sincerely, Wojciech Wawrzyniak Front Office Shift Leader

Good hotel in good location

Customer review rating 4.5/5

Jarmo Business - 09/09/2021 Confirmed reviews ALL

Hotel was about 20min from railway and 15 min from main square.very good bed. Standard breakfast. Friendly team

Dear Jarmo, I appreciate very much your comments regarding your stay at the Mercure Wrocław Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon! Sincerely, Wojciech Wawrzyniak Front Office Shift Leader

Very good hotel

Customer review rating 4.0/5

Jan Solo - 09/09/2021 Confirmed reviews ALL

Nice hotel cloce to city and old Town. Very good breakfast and good dinner in restaurant. Nice quiet comfortable room.

Dear Jan, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wojciech Wawrzyniak Front Office Shift Leader

Great hotel

Customer review rating 5.0/5

Maria M. G. Couples - 08/09/2021 Confirmed reviews ALL

We have stayed at the hotel quite a few times now and had been upgraded on our last trip to the Wine room.. It was a fabulous room.. Can't recommend this hotel enough so central to town..

Dear Ms. MC g., I appreciate very much your comments regarding your stay at the Mercure Wrocław Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Wojciech Wawrzyniak Front Office Shift Leader

well located

Customer review rating 4.5/5

Piotr Families - 06/09/2021 Confirmed reviews ALL

nice & clean Hotel with good breakfast

Dear Piotr, Thank you for taking the time to share your feedback. I appreciate your comment and suggestions regarding our hotel and general overview. We are doing our best to make our guests comfortable and allow them spend very pleasant time here. Sincerely, Wojciech Wawrzyniak Front Office Shift Leader

Comfortable, good location

Customer review rating 4.5/5

Elizabeth Families - 05/09/2021 Confirmed reviews ALL

A week stay - comfortable bedding - professional, responsive front desk staff - English TV channels - great view!

Thank you for taking the time and sharing your comments with us about your stay at Mercure Wrocław Centrum. I am glad that you enjoyed your stay in our hotel and we managed to meet your expectations. For the entire team, the guests' satisfaction with the services offered is a source of pride. Positive feedback motivates us to constantly ensure the highest standard of service. Please come again, we will be happy to make your next stay as enjoyable. See you in the city of bridges and gnomes! Sincerely, Aleksandra Swojnóg Guest Experience Specialist

Good location

Customer review rating 3.5/5

Christopher C. Solo - 30/08/2021 Confirmed reviews ALL

I’ve stayed at this hotel many times over the years. The room could have been cleaner. I noticed some old half eaten candy under the bed.

Dear Guest, Thank you very much for sharing your opinion regarding the stay at our hotel. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Helpful staff!

Customer review rating 5.0/5

Mindy C. Couples - 27/08/2021 Confirmed reviews ALL

I asked the front desk staff person David to help me retrieve some tickets I had purchased on a Polish website, and he went above and beyond in helping me!! Many thanks to David!

Dear Guest, Thank you very much for sharing your opinion regarding the stay at our hotel. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Brilliant cleaning services.

Customer review rating 5.0/5

M. Business - 23/08/2021 Confirmed reviews ALL

Thank you so much for taking care of us by ensuring that the rooms and common areas were clean, tidy and sterile. The Team who looks after the rooms did an amazing job!

We would like to thank you for sharing your opinion regarding the stay at our hotel. It was a pleasure to welcome you. If you haven’t discovered all secrets of the city yet – we will be more than happy to see you again! Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Nice and correct Mercure

TripAdvisor rating 3.0/5

classiccarz 23/08/2021 TripAdvisor review

The hotel is exactly at the level you would expect from a Mercure, very good location if you want to visit the city. Breakfast more than sufficient. There is one issue where you have to pay attention if you arrive by car. The parking garage next door closes at 21.00 (if I am not mistaken) and unless you are lucky as I was and could park (limited space) in front of the entrance, you will have a problem parking your car.

Dear Guest, Thank you very much for taking time to review your stay at our hotel. I am happy to see that you enjoyed your stay and that our location suited your needs. I would like to correct the misinformation: parking indeed closes the gate for the night, but our staff opens the gate - you just need to contact us and someone with card goes out to open it right away. Later after encoding the ticket during check in, the guest can open the gate themselves by scanning it. I am sorry for inconveniences that influenced your opinion negatively, we would love to see you again soon. Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Alles gut

Customer review rating 4.5/5

Anonymous Families - 12/08/2021 Confirmed reviews ALL

Alles perfekt

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Swojnóg Guest Experience Specialist

Well located and good breakfasts

Customer review rating 4.5/5

Agata Families - 09/08/2021 Confirmed reviews ALL

Good standard. Tasty food. The only things missing were bathtub and swimming pool.

Dear Agata, Thank you very much for taking time to review your stay in our hotel. The property does not have pool and this information is not listed on any reservation website. All of our rooms are furnished with showers, what is also a transparent information listed in our rooms descriptions. Nevertheless I am happy that you enjoyed your stay and that our central location allowed your family to freely explore the city. See you again at the city of dwarfs. Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Fantastic

Customer review rating 5.0/5

Maciej Business - 09/08/2021 Confirmed reviews ALL

Feel welcome

Szanowni Goście, Serdecznie dziękuję za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Mercure Wrocław Centrum. Cieszę się, że pobyt w naszym hotelu był dla Państwa udany i udało nam się spełnić Państwa oczekiwania. Dla całego zespołu powodem do dumy jest zadowolenie gości z oferowanych usług. Pozytywny feedback jest dla nas motywacją w nieustannym dbaniu o najwyższy standard obsługi. Zapraszam ponownie, z chęcią sprawimy, aby kolejny pobyt był równie udany. Do zobaczenia w mieście mostów i krasnali! Pozdrawiam, Aleksandra Swojnóg Guest Experience Specialist

ottimo soggiorno

Customer review rating 4.5/5

Marco C. Business - 06/08/2021 Confirmed reviews ALL

clean hotel , very nice and helpfull staff

Dear Mr. c., Thank you very much for rating your stay at Mercure Wrocław Centrum. Everyday our staff tries their best to deliver the best experience for our guests, so positive feedback is a huge boost to their motivation. It will be a pleasure to provide you with our services again during your next stay at Wroclaw – the city of dwarfs! Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Great service, good location

Customer review rating 4.5/5

Marta Business - 25/07/2021 Confirmed reviews ALL

Business Trip

Dear Marta, I would like to thank you for taking time to review your stay at Mercure Wrocław Centrum. I am delighted to see that everything met your expectations, especially that our staff could be part of good memories associated with the stay. I hope to see you again during next business trip to our city of dwarfs. Sincerely, Aleksandra Swojnóg Guest Experience Specialist

Good performance in the heart of Wrocław

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 19/02/2020 TripAdvisor review

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!

Dear Mr. Zygmunt, Thank you very much for sharing your opinion regarding the stay at Mercure Wrocław Centrum. We are delighted to see that our staff contributes to your positive experience.Feedback like this one is always a source of pride and motivation for the whole staff. We are glad to see accommodation met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Noisy, smelly and unresponsive

TripAdvisor rating 2.0/5

Alfredo S Business - 26/11/2019 TripAdvisor review

The room was not well insulated acoustically and I woke several times with noise from room 313. My room smelled freshly pained and I got a throat inflammation because of that. I complained and got the answer that my room would be changed. When I returned nothing had happened. My TV stopped suddenly and I tried to call reception three times. Call was disconnected and I had to dress again, come to the reception and ask assistance. No excuses and a technician fixed it. Hotel is well located and breakfast was good.

Dear Guest, Thank you very much for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations. We always do our best to give guests the best possible experience. We would like to ask you to share more details about your stay and reservation so we can know when and why exactly it happened. Could you please contact us directly via email h3374-fo1@accor.com ? We hope you will give us another chance to give you nest possible experience and we will see you again in our hotel. Best regards, Wojciech Kawulka - Guest Experience Manager

Our stay at the Mercure hotel

TripAdvisor rating 5.0/5

Dr. Angie C Family - 19/08/2019 TripAdvisor review

I would definitely recommend this hotel and can’t wait to return! The young man at the reception gave us a very warm welcome the minute we arrived at the hotel late evening and immediately upgraded our room since I’m a very light sleeper.. He was very helpful and efficient in booking taxis for trips we needed and also organized a small birthday treat for my 12 year old son...... greeting him with a birthday cake and a Minecraft themed gift box and other souvenirs at breakfast that very morning. The restaurant manager was also very patient and courteous. Since my son has a severe allergy to sesame we felt safe with their excellent service... Food was amazing too! Rooms very modern and very clean. The nespresso machine in the room was an added bonus. All the employees were polite and helpful.Overall superb experience!

Dear Dr. Angie C, Thank you very much for sharing your feedback. We are happy to hear that you appreciated our effort. We always do everything we can to surprise our guests and give them the best possible experience + memories. It is great that you enjoyed the gifts which we prepared for you. We really hope to see you again during your next trips to Poland, Best regards, Wojciech Kawulka - Guest Experience Manager

Pleasant stay!

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.

Dear Zygmunt, WOW! Thank you very much for such positive feedback. It is always a pleasure for us to see you in Wrocław and enjoy it together with you. We are proud that every time we give you the best experience. See you next time ! Best regards, Wojciech Kawulka - Guest Experience Manager

Weekend away

TripAdvisor rating 5.0/5

Dawnie444_11 Couples - 04/08/2019 TripAdvisor review

Lovely hotel, situated exactly where we wanted it to be. The man on reception wasn’t great, he left us to wander of to find the lifts with no directions given, we should have asked, but he should have told us! Bar that can’t complain at all. We didn’t eat in the hotel but the bar did look nice.

Dear Dawnie444_11, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw! We always do our best to give guest the best possible memories. Thanks for sharing your feedback also on behaviour of our employee, we will put more effort into training to avoid such situations in the future. We hope to see you soon! Best regards, Wojciech Kawulka - Guest Experience Manager

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