Hotel Mercure Wroclaw Centrum

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Hotel Mercure Wroclaw Centrum 4 stars

Customer review rating (ALL Rating) 4.7/5 1,485 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 151 modern guest rooms

  • In the city center next to the old town

  • Conference center with modern audiovisual equipment and dedicated service

  • Spa and fitness to relax after business meeting or sightseeing

  • Winestone restaurant serves unique flavors in company of perfect wine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 WROCLAW
Poland

Telephone +48 71 323 27 00

Fax +48 71 344 36 81

Contact email

  • Centrum Turystyki Biznesowej:  E pl. Dominikanski

  • Main Railway Station:  122 pl. Dominikanski

  • Centrum Turystyki Biznesowej:  2,4,10, pl. Dominikanski

  • Main Railway Station:  2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS:51.108999, 17.03957

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Our accommodation(s)

Standard Room with a city view, Superior Room with a city view.

Our guest reviews

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,485 reviews

TripAdvisor Rating  4.5/5  1,321 reviews

Certificate of excellence 2022

Great stay and perfect location

Customer review rating 5.0/5

Frederik Business - Confirmed reviews ALL

Always a pleasure to stay in the Mercure hotel in Wroclaw. Very good location, professional staff,....

Dear Mr Frederik, thank you very much for your comments regarding your stay at the Mercure Wroclaw Center. I am glad that your time spent at our hotel was pleasant and comfortable and that also our staff contributed to a positive travel experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that you will visit us again in the nearest future and your next stay will be as pleasant as the previous one. Sincerely, Marlena Miernik - Guest Experience Specialist

Very nice hotel with great staff.

Customer review rating 4.0/5

Leszek Business - Confirmed reviews ALL

I had a very good stay. The hotel is very well located, has a modern interior and very friendly staff. Breakfast was also very good with very tasty coffee (but it could have a bit more vegetarian/vegan options). Perfect location in the city centre- just in the big shopping mall building and 5 min from the old market square. Wireless phone charger hidden in the bedside table was really cool. There are also some minor issues that i didn't like - window can not be open and the central air-condition seems to be not very efficient as the room was a bit stuffy. The shower tray is very flat what looks really nice but is very unpractical - after few minutes of shower the water is overflowing and flooding the entire bathroom (in my case even some part of the hallway). But i must say the staff reacted immediately and helped to remove the water. In general I had a very pleasant stay and will stay there again.

Dear Mr. Leszek, I am glad that your stay at Mercure Wroclaw Center was pleasant and comfortable. It is always a pleasure to read such a positive comments about our staff and services. I am happy to read that our breakfast was a good start of your day and also the location of our hotel suited your needs. Thank you for all your comments which we will surly take to our hearts - they are always a great help in constantly improving our services. We will be more than happy to welcome you again to our hotel and the city of dwarfs. Sincerely, Marlena Miernik - Guest Experience Specialist

Amazing!

Customer review rating 5.0/5

Jtyminska Friends - Confirmed reviews ALL

Clean rooms, delicious breakfast, great customer service thank you!

Dear Ms. Joanna, thank you very much for your comments regarding your stay at the Hotel Mercure Wroclaw Center. It is always a pleasure to receive such a positive feedback. The satisfaction of our guests is our greatest reward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more than happy to welcome you again to our hotel and the city of dwarfs. Sincerely, Marlena Miernik - Guest Experience Specialist

Well located with kind and hospitable staff

Customer review rating 5.0/5

Beata Business - Confirmed reviews ALL

The biggest strengths of the hotel are: 1) extremely friendly staff, especially the staff with years of experience (I cannot say that (yet?) about the new employees) 2) location

Dear Ms. Beata, thank you very much for a great review of our hotel! I will definitely share your comments with our team. The greatest reward for us is the satisfaction of our guests. I hope you will visit us again in the nearest future and by your next stay we will have an opportunity to surprise you with our new line of cosmetics in the new bigger containers. Thank you again for sharing your experience and best regards from our team. Sincerely, Marlena Miernik - Guest Experience Specialist

Lovely stay

Customer review rating 4.5/5

Alan Business - Confirmed reviews ALL

First time in the Mercure Centrum and was very impressed.

Dear Mr Alan, I appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Center. It is always a pleasure to receive positive feedback and I am glad that we had the opportunity to make your stay enjoyable. Thank you for all your comments which we will take to our hearts. Our rooms are still cleaned only for the special request of our Guests therefore we are also leaving a text information in our rooms. We are sorry if none of this kind of information was provided by your check-in. We hope you will visit us again in the nearest future - we will do our best to make your stay one of the best. Sincerely, Marlena Miernik - Guest Experience Specialist

Good stay

Customer review rating 5.0/5

Ken Business - Confirmed reviews ALL

It was the first hotel I stayed in when I first arrived in Poland and it left a deep impression on me. Spacious rooms. Clean and satisfactory.

Dear Mr Ken, Thank you kindly for such a high score. We are very happy to see positive feedback regarding your stay at Mercure Wroclaw Center. Hopefully we will have an opportunity to welcome you again at Wroclaw and at our hotel! Sincerely, Marlena Miernik - Guest Experience Specialist

Overall it was a good stay

Customer review rating 3.5/5

Krzysztof Families - Confirmed reviews ALL

The hotel is in the great location with extremely nice view (in Priviledge rooms). The room was clean, tidy and comfortable. On the downside, on the first night the room service was not able to provide the linen (quilt) for the additional bed.

Dear Mr. Krzysztof, thank you very much for your comments regarding your stay at the Hotel Mercure Wroclaw Center. I am glad that you enjoyed the stay and also the location of our hotel suited your plans. I am very sorry that we did not meet all of your expectations on the beginning of your visit. We will take all your comments to our heart, because they are indispensable guidelines on how to constantly improve the quality of our services and avoid similar problems in the future. I hope you will trust us again and we will have an opportunity to better serve you in the nearest future. Best regards, Marlena Miernik - Guest Experience Specialist

Review of Mercure Wroclaw

TripAdvisor rating 3.0/5

grzegorzszymanski Business - TripAdvisor review

hello, In general it was ok but I would expect for such a hotel : - iron and iron desk in the room not somewhere on the floor, I do not like rooms without open Window, the air inside is really heavy. Regards, G.

Szanowny Panie Grzegorzu, serdecznie dziękuję za podzielenie się z nami uwagami na temat pobytu w naszym hotelu. Cieszy mnie, że Pana pobyt był udany. Przykro mi jednak, że nie spełniliśmy w pełni Pana oczekiwań jeśli chodzi o udogodnienia. W dodatkowe wyposażenie takie jak deska i żelazko znajdują się w pokojach typu privilige. W hotelu mamy również ogólnodostępną prasowalnię. Nasz personel zawsze służy pomocą i z chęcią udostępnia potrzebne wyposażenie na życzenie Gościa. Mam nadzieję, że zaufa nam Pan ponownie i podczas kolejnej wizyty będziemy mogli zaprezentować najwyższą jakość świadczonych przez nas usług. Serdecznie zapraszam.

Like a home stay

Customer review rating 5.0/5

Daryna Couples - Confirmed reviews ALL

It was such a pleasure stay for me and my boyfriend! Staff is enormously helpful, food is tasty and location of the hotel is the best one you can expect when you travel for tourism purpose! Many shops and center is just a few steps from Mercure Wrocław Centrum. The only one thing we want to complain about is air conditioner or maybe air conditioning system generally as you cannot choose a proper temperature in your room by yourself. It was very hot in the room and we couldn’t open windows. But we also understand that it’s not staffs fault. But generally we liked hotel very much!

Dear Ms. Daryna, We are delighted to see that you enjoyed your stay so much to give us full score. Everyday our staff tries their best to deliver the best experience for our guests, so positive feedback is a huge boost to their motivation. We are happy that we could make your stay comfortable. It will be a pleasure to provide you with our services again during your next stay at Wroclaw – the city of dwarfs! Sincerely, Marlena Miernik - Guest Experience Specialist

Fantastic!

Customer review rating 5.0/5

M. Business - Confirmed reviews ALL

Feel welcome!

Dear Mr. M., Thank you very much for sharing your opinion regarding the stay at our hotel and give us the full score. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Marlena Miernik – Guest Experience Specialist

wrw

TripAdvisor rating 4.0/5

16071961 Z Business - TripAdvisor review

Lovely welcome from reception staff. You can tell she enjoys her job. I had a wonderful room. The staff are generally very helpful. The room was not cleaned during my stay. The bed was comfortable and I slept like a baby. Food was very good.

Thank you very much for a great review of our hotel. I am glad that our staff could contribute to a positive experience of staying at our hotel. Our housekeeping still cleans the rooms at the express request of the Guest. We are sorry that this has not been communicated. I hope we will have an opportunity to welcome you again at Mercure Wroclaw Center and provide the best service by your next visit. Best regards.

Fantastic Hotel

Customer review rating 5.0/5

Daniel Business - Confirmed reviews ALL

A warm welcome and was delighted to accept a free upgrade. The room was lovely and had a large terrace with views of the city. Everything was easy and this is my first choice when staying in Wroclaw.

Dear Mr. Daniel We are delighted to see that you enjoyed your stay so much to give us full score. Everyday our staff tries their best to deliver the best experience for our guests, so positive feedback is a huge boost to their motivation. It was a pleasure to welcome you at our hotel and we hope we will provide you with the best of our services again during your next stay at Wroclaw – the city of dwarfs! Sincerely, Marlena Miernik -Guest Experience Specialist

Always a nice stay

Customer review rating 5.0/5

Luděk Business - Confirmed reviews ALL

Good location, excellent breakfast

Dear Mr. Michal, thank you very much for your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this opinion will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad that our staff could be helpful and you enjoyed our breakfasts. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marlena Miernik - Guest Experience Specialist

Excellent Hotel in Excellent Location

Customer review rating 4.5/5

Tony Couples - Confirmed reviews ALL

The hotel provides excellent accommodation in the City which is quiet in the evening but a short distance from all the main sights of Wroclaw Excellent value and food offerings good value by many EU/UK standards. Drinks at sensible prices in the bar

Dear Sir, Thank you very much for sharing your opinion regarding the stay at our hotel. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Marlena Miernik – Guest Experience Specialist

Well located

Customer review rating 4.5/5

Marco Business - Confirmed reviews ALL

Nice place where to come back always like at home

Dear Marco, We very much appreciate your comments regarding your stay at Mercure Wroclaw Centrum. Thank you for a great review. It is always a pleasure to welcome you at our hotel and we hope to meet you again soon. Sincerely, Mercure Wroclaw Team

Good stay

Customer review rating 4.5/5

Aleksandra Solo - Confirmed reviews ALL

Friendly staff at the front desk and in the restaurant during the breakfast service, very comfortable bed and a nice bathroom with a decent walk-in shower. Breakfast quality was excellent with a great choice of food and drinks. Room was cosy and clean - I would definitely stay here again as the location is very convenient as well the only downside is a limited choice of toiletries available in the room, but this didn’t impact my stay too much.

Dear Mrs. Aleksandra, We are delighted to see that you enjoyed your stay so much to give us full score. It is great to see that you did enjoy our breakfast and also our staff could make your stay more enjoyable. Everyday our team tries their best to deliver the best experience for our Guests, so positive feedback is a huge boost to their motivation. It will be a pleasure to provide you with our services again during your next stay at Wroclaw – the city of dwarfs! Sincerely, Marlena Miernik - Guest Experience Specialist

Nice but not perfect

TripAdvisor rating 3.0/5

nicolaabate Families - TripAdvisor review

Everything was actually pretty good until checkout. Where the desk boy devided that we are liars and refused to reply to our questions just because he cant verrify our claims. The collegue was working that day bus was on her break.

Dear Madam, thank you very much for taking your time and sharing your opinion about your visit at Mercure Wroclaw Center. I am happy to read that your stay was comfortable and we are sorry about any inconveniences that appeared during your stay. I would like to assure you that all explanations were not intended to offend you, but to clarify any misunderstandings which appeared during the check-out. We will carefully check what was the cause of the incidents and take the appropriate measures to address the problem and prevent future occurrence. Your opinion is very important for us and help us to provide a better service in the future. I hope that you will trust us again and visit our hotel. We will do our best to make your next visit the most pleasant. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on h3374-fo1@accor.com if you wish to discuss this matter in further details. Best regards - Marlena Miernik - Guest Experience Specialist

Great location, but need to update the rooms

TripAdvisor rating 3.0/5

LeFritz78 Business - TripAdvisor review

The hotel is nicely located very close to the city center and old town. I only stayed there one night and I did not take advantage of many service offerings. The bar and restaurant area look nice, but I cannot evaluate their service offering. I had a standard room after having rejected a room upgrade that comes for being a gold member (only available option was with a connecting door to another room, which I did not want). I felt the room to be very old. The carpet make it look dirty and I did not feel super comfortable. Not that it was dirty, but it gave me the impression. Given the high price (approx. 150 €), I find a miss match of price vs quality. People at the reception were very kind, the breakfast buffet was good. But when it comes to business travelling you want to feel comfortable in your room, which was not really the case. Unfortunately an overall not so good experience.

A lot of problems

TripAdvisor rating 1.0/5

selmimaicol Business - TripAdvisor review

I stayed there 4 month and the treatment was awful. Everytime I prolonged my stay, reception made a lot of incidents, like forget about my reservation and leave me without room. Not only me but even with my colleagues, it looks like we are not welcomed there, even if we stayed for months

Nice and correct Mercure

TripAdvisor rating 3.0/5

classiccarz TripAdvisor review

The hotel is exactly at the level you would expect from a Mercure, very good location if you want to visit the city. Breakfast more than sufficient. There is one issue where you have to pay attention if you arrive by car. The parking garage next door closes at 21.00 (if I am not mistaken) and unless you are lucky as I was and could park (limited space) in front of the entrance, you will have a problem parking your car.

Dear Guest, Thank you very much for taking time to review your stay at our hotel. I am happy to see that you enjoyed your stay and that our location suited your needs. I would like to correct the misinformation: parking indeed closes the gate for the night, but our staff opens the gate - you just need to contact us and someone with card goes out to open it right away. Later after encoding the ticket during check in, the guest can open the gate themselves by scanning it. I am sorry for inconveniences that influenced your opinion negatively, we would love to see you again soon. Kind regards, Aleksandra Swojnóg Guest Experience Specialist

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