Hotel Mercure Wroclaw Centrum 4 stars

Customer review rating 4.5/5 6,675 reviews

ALLSAFE approved hotel

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Hotel Mercure Wroclaw Centrum
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+ 13 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Cash machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby) Paying
  • Jogging track (nearby)
Business services
  • 15 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Check-in from 14h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :  E pl. Dominikanski

  • Main Railway Station :  122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :  2,4,10, pl. Dominikanski

  • Main Railway Station :  2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Our accommodation(s)

Standard Room with a city view, Superior Room with a city view.

Classic room, newly renovated, double bed, city or cathedral view.

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room, two separate beds, city or cathedral view

Accessible room
  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Historic side view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Classic Room, 1 double bed, sofa, city view

Accessible room
  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Views: Historic side view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Privilege Room - Newly renovated, 1 double bed, sofa, city/cathedral view

Accessible room
  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: Historic side view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Privilege Room - Newly renovated, 1 double bed, sofa, city view

Accessible room
  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Family Room, city or cathedral view - queen-size bed, living room with sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Historic side view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

WINESTONE

WINESTONE

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,675 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,281 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

All good, friendly staff, super location

Customer review rating 5.0/5

Kay Business - 04/06/2021 Confirmed reviews ALL

Another great Mercure experience. Nothing to complain.

Dear Kay, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wrocław. We always do our best to create the best possible experience and atmosphere for our guests. Hope to see you again, Best regards, Wojciech Kawulka Guest Experience Manager

Fantastic

Customer review rating 5.0/5

M. Business - 26/05/2021 Confirmed reviews ALL

Great Covid restrictions handling!

Dear M., It was a pleasure for us to see you again together with us. For many years you are our loyal guest - we are happy that you appreciate it. Thank you for special recognition for Ola and Beata - they work with us for a long time already and because of their experience, we keep having great results. Due to pandemic we had to implement a lot of restrictions - we are proud that you, as a frequent guest, are feeling well with them. We try to make them as unnoticeable as possible. See you next time and again: great thanks for your feedback and kind words. Best regards, Wojciech Kawulka Guest Experience Manager

newly furnished, clean, amazing room

Customer review rating 4.5/5

Roland P. Couples - 17/05/2021 Confirmed reviews ALL

Best surprise I've experienced in a hotel, I was lucky enough to book a brand new looking refurbished room (probably I was the first to use it) . So clean,neat and I loved the design.

Dear Mr. Roland, Thank you very much for sharing your experience with staying at Mercure Wrocław Centrum. We are delighted to see that you enjoyed your stay so much! Part of our rooms are indeed after renovation. :) We hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Swojnóg Guest Experience Specialist
Customer review rating 5.0/5

Anonymous Business - 04/03/2021 Confirmed reviews ALL

Super

Szanowny Panie, Pięknie dziękujemy za podzielenie się swoimi wrażeniami z pobytu razem z nami we Wrocławiu. Cieszymy się, że udało nam się spełnić wszystkie oczekiwania a sam pobyt to miłe wspomnienie. Zapraszamy do kolejnych pobytów razem z nami we Wrocławiu. Pozdrawiam, Wojciech Kawulka - Guest Experience Manager

great service in tough pandmic period

Customer review rating 5.0/5

Jacek Business - 23/02/2021 Confirmed reviews ALL

Despite of many limitations provided by government due to covid pandemic, hotel staff made it to provide best service ever. HIghly recommend to visit that hotel located close to Old Market as well as nearby shopping moll (if someone prefer to do shopping instead of visiting beatufull Wrocal city center)

Dear Jacek, Thank you very much. I am glad that you appreciated time which you spent together with us in our beutiful city Wrocław. It is great to hear that my team did such a good job and impressed you with the quality of service, despite the tough, pandemic times. We do our best to create unforgettable memories for each of our guests. We hope to see you again as soon as possible. Feel welcome in Wrocław! Best regards, Wojciech Kawulka, Guest Experience Manager

Well located, good meals

Customer review rating 3.5/5

Anonymous Business - 25/12/2020 Confirmed reviews ALL

I stayed in mercure wroclaw before too. It was much better than my last experience. I am not satisfied with cleaning, the glasses were dirty from restaurant. Hotel towels has some dirt on them unfortunately. And there was lack of face tissue. The toilet paper was half used. Normally yes I am against waste of paper but in this covid term I would prefer 0 used new stuff. The temperature of the room was not okay actually, I could not set using air conditioner. I would prefer more calm and welcoming approach from reception in general. Hotel location and auto park, meals from restaurant are highly satisfying. Room utilities are very good, well enough.

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you enjoyed time which you spent together with us. We always do our best to give guests the best possible experience of every matter. We are glad that you again appreciated the pros which comes with our location and building facilities. Thank you very much for sharing your comments regarding all details which in your opinion needs improvement. We are currently fucused mostly on safety connected with pandemic but we can not forget about everything else. You can be sure that we will use your tips to just improve our service. We hope we will have another chance to welcome you in our hotel. We will try to work hard and make it 100/100 review from you next time :) Best regards, Wojciech Kawulka - Guest Experience Manager

cozy hospitality at the city center

Customer review rating 5.0/5

Beata Business - 16/12/2020 Confirmed reviews ALL

the usual great hospitality, nice & caring staff, well organized to give a sense of safety in the pandemic environment

Dear Mrs Beata, Thank you veru much for sharing your feedback. We are very happy to hear that again you are happy with our service. We love our loyal guests and the ones like you who come back for year - we treat like our family :) We can`t wait to see you again! Best regards, Wojciech Kawulka - Guest Experience Manager

Great service

Customer review rating 5.0/5

Anonymous Business - 02/11/2020 Confirmed reviews ALL

During tough times of COVID, service in the hotel was super friendly and professional. They did everything to make my stay comfortable and safe.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wrocław. We always do our best to let our guests feel like in home :) It is great to hear that you appreciated all effort which we put in safety. These times are different because of coronavirus but we do all what is possible to keep hotel the safest place possible. We hope to see you again during your next trips. Best regards, Wojciech Kawulka - Guest Experience Manager

Well located, friendly staff

Customer review rating 4.0/5

Victor Couples - 13/10/2020 Confirmed reviews ALL

Everything was great but you should invest in aroma marketing in the corridor that connects garage and hotel. In that section, which is a first impression and last impression section, smells really bad as forgotten or abonndenend building. Ohh and I had some problems with app. I had to finish my reservation sitting the call work the hotel. By the way of you need help in rebuilding customer experience on mobile devices or improve the app I am representing e-point.com a consulting and implementation company that specialises in mobile commerce experience and apps.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent with us in Wrocław. We always do our best to create the best possible experience. We hope to see you again during your trips to our city. Best regards, Wojciech Kawulka - Guest Experience Manager

Excelent location and stay

Customer review rating 5.0/5

Luis O. Families - 06/10/2020 Confirmed reviews ALL

Really good location, near stary miasto and with great access to public transport.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wrocław. We always do our best to give guests the best possible experience. See you next time! Best regards, Wojciech Kawulka Guest Experience Manager

Good location

Customer review rating 4.0/5

Mark Couples - 26/09/2020 Confirmed reviews ALL

Good location nice but small room good breakfast

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you have enjoyed time which you spent together with us in Wrocław. We always do our best to create unforgettable memories for our guest and to surprise them positively. We hope to see you again at our place, Best regards, Wojciech Kawulka - Guest Experience Manager

Good performance in the heart of Wrocław

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 19/02/2020 TripAdvisor review

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!

Dear Mr. Zygmunt, Thank you very much for sharing your opinion regarding the stay at Mercure Wrocław Centrum. We are delighted to see that our staff contributes to your positive experience.Feedback like this one is always a source of pride and motivation for the whole staff. We are glad to see accommodation met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Noisy, smelly and unresponsive

TripAdvisor rating 2.0/5

Alfredo S Business - 26/11/2019 TripAdvisor review

The room was not well insulated acoustically and I woke several times with noise from room 313. My room smelled freshly pained and I got a throat inflammation because of that. I complained and got the answer that my room would be changed. When I returned nothing had happened. My TV stopped suddenly and I tried to call reception three times. Call was disconnected and I had to dress again, come to the reception and ask assistance. No excuses and a technician fixed it. Hotel is well located and breakfast was good.

Dear Guest, Thank you very much for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations. We always do our best to give guests the best possible experience. We would like to ask you to share more details about your stay and reservation so we can know when and why exactly it happened. Could you please contact us directly via email h3374-fo1@accor.com ? We hope you will give us another chance to give you nest possible experience and we will see you again in our hotel. Best regards, Wojciech Kawulka - Guest Experience Manager

Our stay at the Mercure hotel

TripAdvisor rating 5.0/5

Dr. Angie C Family - 19/08/2019 TripAdvisor review

I would definitely recommend this hotel and can’t wait to return! The young man at the reception gave us a very warm welcome the minute we arrived at the hotel late evening and immediately upgraded our room since I’m a very light sleeper.. He was very helpful and efficient in booking taxis for trips we needed and also organized a small birthday treat for my 12 year old son...... greeting him with a birthday cake and a Minecraft themed gift box and other souvenirs at breakfast that very morning. The restaurant manager was also very patient and courteous. Since my son has a severe allergy to sesame we felt safe with their excellent service... Food was amazing too! Rooms very modern and very clean. The nespresso machine in the room was an added bonus. All the employees were polite and helpful.Overall superb experience!

Dear Dr. Angie C, Thank you very much for sharing your feedback. We are happy to hear that you appreciated our effort. We always do everything we can to surprise our guests and give them the best possible experience + memories. It is great that you enjoyed the gifts which we prepared for you. We really hope to see you again during your next trips to Poland, Best regards, Wojciech Kawulka - Guest Experience Manager

Pleasant stay!

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.

Dear Zygmunt, WOW! Thank you very much for such positive feedback. It is always a pleasure for us to see you in Wrocław and enjoy it together with you. We are proud that every time we give you the best experience. See you next time ! Best regards, Wojciech Kawulka - Guest Experience Manager

Weekend away

TripAdvisor rating 5.0/5

Dawnie444_11 Couples - 04/08/2019 TripAdvisor review

Lovely hotel, situated exactly where we wanted it to be. The man on reception wasn’t great, he left us to wander of to find the lifts with no directions given, we should have asked, but he should have told us! Bar that can’t complain at all. We didn’t eat in the hotel but the bar did look nice.

Dear Dawnie444_11, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw! We always do our best to give guest the best possible memories. Thanks for sharing your feedback also on behaviour of our employee, we will put more effort into training to avoid such situations in the future. We hope to see you soon! Best regards, Wojciech Kawulka - Guest Experience Manager

Good hotel in city senter

TripAdvisor rating 4.0/5

Konrad B Business - 03/08/2019 TripAdvisor review

The hotel Mercure Wroclaw Centrum is located near one of main streets but in the close proximity of the Old Town and the Cathedral Island. Rooms are well equipped and comfortable. Breakfast tasty and in nice variety.

Dear Konrad B, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We are proud that all of us made such good impression on you. We hope to see you again very soon! Best regards, Wojciech Kawulka - Guest Experience Manager

Nice business stay

TripAdvisor rating 5.0/5

Seaside42224821831 Business - 29/07/2019 TripAdvisor review

It is a nice and clean hotel, well designed and modern, the staff was very friendly, the hotel is well located close to the old town of wroclaw. for me personally there is only a fitness room missing.

Dear Seaside42224821831, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We are proud that all of us made such good impression on you. We hope to see you again very soon! Best regards, Wojciech Kawulka - Guest Experience Manager

Renovated comfortable room

TripAdvisor rating 5.0/5

sp_tripfan Family - 26/07/2019 TripAdvisor review

We had a very good experience, mainly because we received upgrade to 'privileged' room which was renovated in 2019. Room and bathroom were comfortable, A/C worked well hence inability to open fixed windows to allow some air wasn't a problem. Breakfast offer copious and diverse. The only drawback is expensive parking (60PLN) in shopping mall garage.(same building).

Dear sp_tripfan, Thank you very much for sharing your feedback. We are super happy to hear that you appreciated our effort and enjoyed the whole stay. It is great that our privilege room met your expectations and you liked the upgrade. Because of our location we do share the parking with the shopping mall. Thank you for sharing such positive review and we hope to see you again at our place. Best regards, Wojciech Kawulka - Guest Experience Manager

Holiday wroclaw

TripAdvisor rating 4.0/5

Katweazel Couples - 27/06/2019 TripAdvisor review

Nice hotel 15min from train station.tram 8 9 or 11 from station around 5 min.rooms small side but ok.aircon is not so good.easy walk to main centre around 10min.overall it was fine.staff are friendly and speak english.

Dear Katweazel, We are very happy to hear that you appreciated your stay. We always do our best to give guests the best possible experience and create unforgettable memories. We hope to see you soon again in our city of dwarfs :) Best regards, Wojciech Kawulka - Guest Experience Manager

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