Hotel Mercure Wroclaw Centrum 4 stars

I was very nicely greeted at the reception by a young lady named Aguieszka . She helped me with so many questions I had and made me feel well taken care of. My next visit will be soon and I hope she will be there . I must say that having been in your hotel often, I found the table arrangement in the breakfast room much more comfortable in previous visits ; it seems cold and sterile perhaps too bistro style now.

Great location. The room was super cleany and the breakfast included had a various types of food.

Everything was good but the room temperature was not optimal. Even after turning the temperature to 0, it was still hot. Reported this issue at front desk and the next day was still the same. It was really uncomfortable to sleep.

As always the hotel was greatand staff too. I brought my entire Family and booked 2 family suites. Already in March. They were just refurbished so definitely an extra especially for my family that liked the rooms much. We booked for 3 nights and staying in the Mercure during the Xmas market is a great match. Unfortunately our last evening together waa shortlifed due to a party 1 floor down that had sich loud music that we could hardly hear eachother. Our toddlers had to sleep in other rooms due to the extreme noise. Not what you ezpect if you spend so much money to provide family witb a premium experience. It got dealt with by management properly bustill the last evening could not be rnjoyed as we had wishrd to do . It is definitely a breach of many years pf trust and that is truly a pity.

this is my preferred option when going to Wroclaw. The Hotel itself is meeting all expectations and the hotel is situated very well in the city

I come frequently for business trips and usually enjoy the location and comfort in Mercure hotel. Service is friendly, ambience modern and technically yo to date. Only noisy tram in front of the Hotel might disturb sensitive sleepers.

Great location, room clean, amazing breakfast and food in bar delicious Will definitely be returning in the futire

Very Friendly Personal great breakfast buffet

I'm always stay at this hotel when I came in Wroclaw. Once of the guest of the day! It is always nice and cozy, you feel like hotel waiting you from year to year:)

It was really nice to see the staff remembered my favorite room and gave it to me.

I am really happy I chose this Mercure hotel for my short stay in Wroclaw. I was really surprised about upgrade to suite and welcome gift in my room. I was staying in hotel from 9.12 - 10.12 and despite having birthday on 10.12(day of checking out) My room was decorated with balloons and I also got cake. Hotel employees are also very skilled, friendly, knowledgeable and helpful. I went down to reception to ask about changes in AccorLeClub program, and despite the fact that those changes were done not so long ago, receptionists were able to answer all my questions. Whenever I am in Wroclaw next time I will definitely choose Mercure. I already went to Sofitel in Wroclaw in the past but in Mercure I felt better, more welcomed and sightly as “at home”. You should keep that up! :)

Very good stuff, good place near to the old town, breakfast very good. It’s the second time we are there and we came back next week

Great Hotel in a great location, comfortable spotlessly clean room with comfortable beds. Staff are friendly and helpful. Could find no fault with anything

if you are an average adult man, well then do not sit on the toilet since you might touch the bottom on the inside toilet. the toilets in the rooms are very low for an average adult. not only that the sink is very high in its position. I have no idea what kind of %tiles of average adult size the hotel designers have looked at when they designed the bathrooms. in generelt the rooms were a bid noisy. it is not the most modern hotel in town and I have to admit that I was in some way expecting more to such a central hotel, where the nearest competitor is Hilton. I can nearly get the same price for a room at the Hilton with free breakfast as a Hilton Gold member. the Breakfast in the Mercure was fine, a little bid too much chaos in the room with screaming kids, but the food was fine. the reception was a bid confusing not sure in the beginning if that was the reception or if it was a place to use a computer. but central it is, but it could have been a bid better in its room design.

It was clean, the rooms are fine. But I miss a thin cover for the bed (it was very hot) and by the breakfast more fruit salat.