Hotel Mercure Wroclaw Centrum 4 stars

Customer review rating 4.5/5 6,168 reviews
Hotel Mercure Wroclaw Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Jogging track (Nearby)
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159
wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Contact email

Check-in from 14h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :   E pl. Dominikanski

  • Main Railway Station :   122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :   2,4,10, pl. Dominikanski

  • Main Railway Station :   2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Our accommodations

Standard Room with a city view, Superior Room with a city view.

Classic room, newly renovated, double bed, city or cathedral view.

  • Max. number of persons: 2
  • Area: From 16
Accessible room

Classic Room, two separate beds, city or cathedral view

  • Max. number of persons: 2
  • Area: From 16
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Classic Room, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Privilege Room - Newly renovated, 1 double bed, sofa, city/cathedral view

  • Max. number of persons: 3
  • Area: From 18
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Privilege Room - Newly renovated, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Apartment, city/cathedral view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 40
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Apartment, balcony, city view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 62
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

WINESTONE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,168 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,248 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good performance in the heart of Wrocław

TripAdvisor rating 4.5/5

Zygmunt Ł Business - 19/02/2020 TripAdvisor review

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!

Dear Mr. Zygmunt, Thank you very much for sharing your opinion regarding the stay at Mercure Wrocław Centrum. We are delighted to see that our staff contributes to your positive experience.Feedback like this one is always a source of pride and motivation for the whole staff. We are glad to see accommodation met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Good stay

Customer review rating 4.5/5

Alexej Business - 11/02/2020 Confirmed reviews ALL

Great as always

Dear Alexej, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. Everyday our staff tries their best to deliver the best experience for our guests, so positive feedback is a huge boost to their motivation. It will be a pleasure to provide you with our services again during your next stay at Wroclaw – the city of dwarfs! See you soon, Aleksandra Swojnóg – Guest Experience Specialist

Great location

Customer review rating 4.5/5

S. F. Couples - 11/02/2020 Confirmed reviews ALL

Lovely check in with up grade.

Dear S., Thank you very much for sharing your opinion regarding the stay at our hotel. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Excellent breakfast, large room

Customer review rating 4.5/5

Oowa Business - 10/02/2020 Confirmed reviews ALL

Park garage in house, large, clean rooms and and outstanding breakfast. And a very polite staff, what more can you expect?

Dear Guest, Thank you very much for sharing your opinion regarding the stay at our hotel. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Modern end very Friendly

Customer review rating 4.5/5

Maurice Business - 10/02/2020 Confirmed reviews ALL

Modern appearance and clean rooms. Friendly employees at reception, bar and breakfast

Dear Maurice, We are delighted to see that you enjoyed your stay. Everyday our staff tries their best to deliver the best experience for our guests, so positive feedback is a huge boost to their motivation. It will be a pleasure to provide you with our services again during your next stay at Wroclaw – the city of dwarfs! Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Pleasant stay

Customer review rating 4.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

+ very friendly staff + nice room + rich variety at breakfast + comfortable bed - for smaller people a quite high sink in the bathroom - shower gel, shampoo and soap without scent (just a personal thing, can't stand it)

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Swojnóg – Guest Experience Specialist

Well Located - Modern but cosy atmosphere

Customer review rating 4.5/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

Nice, cosy and affordable hotel, next to modern shopping mall, and parking and at 5 minutes walk from the old town square. Friendly staff, comfortable beds and excellent breakfast. Good location for leisure and work. Note: hotel staff kindly shipped back my electric toothbrush that I’d left behind in the room.

Dear Mr, Thank you for taking time to review your stay at Mercure Wrocław Centrum. It was a pleasure to provide accomodation and services for you. We are glad they met your expectations. We hope to see you again soon to make next stay even better than previous one. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Good stay

Customer review rating 4.5/5

Stuart Business - 03/02/2020 Confirmed reviews ALL

The hotel is very nice and ideally located for my needs.

Dear Mr. Stuart, Thank you very much for sharing your opinion regarding the stay at our hotel. We are glad that the location was suitable! Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

well located, clean, good breakfast

Customer review rating 4.5/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

business stay, short visit

Dear Guest, Thank you so much for your feedback regarding your recent stay at Mercure Wrocław Centrum. It was our great pleasure to welcome you and we're glad to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope to welcome you back again in future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Room in very bad condition

Customer review rating 4.5/5

Anonymous Business - 19/01/2020 Confirmed reviews ALL

Room was very bad condition regarding the following Furnitures , overall lighting , bathroom water pressure

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your accommodation did not meet your expectations. We always do our best as a staff to create unforgettable experiences for our guests. We also renovate all areas frequently. We recently renovated 100 hotel rooms, corridors and our restaurant. We hope you will give us and our place another chance to surprise you positively with our location and design. Best regards, Wojciech Kawulka - Guest Experience Manager

Nice short stay

Customer review rating 4.5/5

Riccardo Business - 19/01/2020 Confirmed reviews ALL

Great room, enjoyed the upgrade, breakfast was good and room clean what can I ask for more?:-)

Dear Riccardo, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Nice hotel near centre of town

Customer review rating 4.5/5

Adam Families - 10/01/2020 Confirmed reviews ALL

Classy hotel, feels like better than normal Mercure standard. Room was delightful (we had an upgrade to a prestige room with a Superhero theme). The breakfast was excellent, like a 5-star hotel (honey from the honeycomb, home-made jam...). You can park in the shopping centre car park and pay less if you pay the hotel. And you can walk into town from here easily.

Dear Adam, Thank you so much for your feedback regarding your recent stay at Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Moreover we are happy that you are satisfied with the breakfast.Thank you again for sharing your experience, and we hope to welcome you back again in the future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager
Customer review rating 4.5/5

Anonymous Friends - 08/01/2020 Confirmed reviews ALL

efficient and simple

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Satisfactory

Customer review rating 4.5/5

Daniel F. Solo - 05/01/2020 Confirmed reviews ALL

It was ok

Dear Daniel, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests.Thank you for sharing aspects which you would improve. It is always nice and good to know the reactions of the guests. We hope to have an opportunity to see you again during your future trips!, Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Excellent hotel in a great location

Customer review rating 4.5/5

Sigmundur H. Couples - 03/01/2020 Confirmed reviews ALL

Very happy with my stay at this nice modern property. The location is fantastic when it comes to being close to the city center, with easy access to stores and restaurants. This means that this is a great base to explore this wonderful city. The hotel staff are very nice and welcoming and the hotel itself is being renovated and we stayed in an updated room that had a great view of church across the street. Room was really nice, wifi strong, everything included you'd expect and very easy to recommend this property. Excellent breakfast every morning with a great variety of options to start your day. I'd return if I'm in Wroclaw again.

Dear Sigmundur H., Thank you so much for your feedback regarding your recent stay at Mercure Wrocław Centrum. It was our great pleasure to welcome you and we're glad to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope to welcome you back again in future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Wonderful stat and great position!

Customer review rating 4.5/5

Wonderful S. Friends - 02/01/2020 Confirmed reviews ALL

It's located in the best area close to everything we could reach the Rynek (market Square) in 3 minutes walking, the riverside in 4 minutes walking and there Is the tram stop Just in front of the exit. There Is also a very big shopping centre next door, with pleanty of shops and restaurants The hotel Is modern, clean and the restaurant inside Is very good. Breakfast has a rich buffet( sweet and salty) with homemade breads. I would give It ten if there was a Spa!! But I had a balinese massage which was very good! I Will definetely suggest ti choose this hotel ti stai in Wroclaw!

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

a very warm, home-like feeling

Customer review rating 4.5/5

William J. Couples - 30/12/2019 Confirmed reviews ALL

I was very nicely greeted at the reception by a young lady named Aguieszka . She helped me with so many questions I had and made me feel well taken care of. My next visit will be soon and I hope she will be there . I must say that having been in your hotel often, I found the table arrangement in the breakfast room much more comfortable in previous visits ; it seems cold and sterile perhaps too bistro style now.

Dear William, Thank you very, very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw - the city of dwafs. We always do our best to create unforgettable moments and experiences for our guests to feel like at home :) Great that you mentioned Agnieszka, it is the best kind of motivation to see a happy guest See you next time in our city! Best regards Wojciech Kawulka - Guest Experience Manager

Great location

Customer review rating 4.5/5

A.c. Business - 26/12/2019 Confirmed reviews ALL

Great location. The room was super cleany and the breakfast included had a various types of food.

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Good except the air conditioning in room.

Customer review rating 4.5/5

Ziad Couples - 23/12/2019 Confirmed reviews ALL

Everything was good but the room temperature was not optimal. Even after turning the temperature to 0, it was still hot. Reported this issue at front desk and the next day was still the same. It was really uncomfortable to sleep.

Dear Guest, Thank you very, very much for sharing you feedback :) We are happy to hear that you appreciated time which you spent in our place. We always do our best to create unforgettable experience for guests. Best regards, Wojciech Kawulka - Guest Experience Manager

Dissapointment in favourite place away from home.

Customer review rating 4.5/5

Bert Families - 21/12/2019 Confirmed reviews ALL

As always the hotel was greatand staff too. I brought my entire Family and booked 2 family suites. Already in March. They were just refurbished so definitely an extra especially for my family that liked the rooms much. We booked for 3 nights and staying in the Mercure during the Xmas market is a great match. Unfortunately our last evening together waa shortlifed due to a party 1 floor down that had sich loud music that we could hardly hear eachother. Our toddlers had to sleep in other rooms due to the extreme noise. Not what you ezpect if you spend so much money to provide family witb a premium experience. It got dealt with by management properly bustill the last evening could not be rnjoyed as we had wishrd to do . It is definitely a breach of many years pf trust and that is truly a pity.

Dear Bert, My name is Wojciech and we had many occasions to talk during your previous stays from which i have very positive memories. I am very sorry to hear that during this stay you experienced unpleasant moment. My professional ambition is to give the best possible memories and experiences for our loyal guests who can be our ambassadors. Please, accept my apologies. I will be very happy if despite negative moments you will again stay with us while visiting Wrocław. Please, contact me directly when you will be coming to Wrocław again, I will do my best to prepare your next stays. You can always contact me by e-mail h3… Best regards, Wojciech Kawulka - Guest Experience Manager
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