Hotel Mercure Wroclaw Centrum 4 stars

I stayed in mercure wroclaw before too. It was much better than my last experience. I am not satisfied with cleaning, the glasses were dirty from restaurant. Hotel towels has some dirt on them unfortunately. And there was lack of face tissue. The toilet paper was half used. Normally yes I am against waste of paper but in this covid term I would prefer 0 used new stuff. The temperature of the room was not okay actually, I could not set using air conditioner. I would prefer more calm and welcoming approach from reception in general. Hotel location and auto park, meals from restaurant are highly satisfying. Room utilities are very good, well enough.

the usual great hospitality, nice & caring staff, well organized to give a sense of safety in the pandemic environment

During tough times of COVID, service in the hotel was super friendly and professional. They did everything to make my stay comfortable and safe.

Everything was great but you should invest in aroma marketing in the corridor that connects garage and hotel. In that section, which is a first impression and last impression section, smells really bad as forgotten or abonndenend building. Ohh and I had some problems with app. I had to finish my reservation sitting the call work the hotel. By the way of you need help in rebuilding customer experience on mobile devices or improve the app I am representing e-point.com a consulting and implementation company that specialises in mobile commerce experience and apps.

Really good location, near stary miasto and with great access to public transport.

Good location nice but small room good breakfast

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!

The room was not well insulated acoustically and I woke several times with noise from room 313. My room smelled freshly pained and I got a throat inflammation because of that. I complained and got the answer that my room would be changed. When I returned nothing had happened. My TV stopped suddenly and I tried to call reception three times. Call was disconnected and I had to dress again, come to the reception and ask assistance. No excuses and a technician fixed it. Hotel is well located and breakfast was good.

I would definitely recommend this hotel and can’t wait to return! The young man at the reception gave us a very warm welcome the minute we arrived at the hotel late evening and immediately upgraded our room since I’m a very light sleeper.. He was very helpful and efficient in booking taxis for trips we needed and also organized a small birthday treat for my 12 year old son...... greeting him with a birthday cake and a Minecraft themed gift box and other souvenirs at breakfast that very morning. The restaurant manager was also very patient and courteous. Since my son has a severe allergy to sesame we felt safe with their excellent service... Food was amazing too! Rooms very modern and very clean. The nespresso machine in the room was an added bonus. All the employees were polite and helpful.Overall superb experience!

I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.

Lovely hotel, situated exactly where we wanted it to be. The man on reception wasn’t great, he left us to wander of to find the lifts with no directions given, we should have asked, but he should have told us! Bar that can’t complain at all. We didn’t eat in the hotel but the bar did look nice.

The hotel Mercure Wroclaw Centrum is located near one of main streets but in the close proximity of the Old Town and the Cathedral Island. Rooms are well equipped and comfortable. Breakfast tasty and in nice variety.

It is a nice and clean hotel, well designed and modern, the staff was very friendly, the hotel is well located close to the old town of wroclaw. for me personally there is only a fitness room missing.

We had a very good experience, mainly because we received upgrade to 'privileged' room which was renovated in 2019. Room and bathroom were comfortable, A/C worked well hence inability to open fixed windows to allow some air wasn't a problem. Breakfast offer copious and diverse. The only drawback is expensive parking (60PLN) in shopping mall garage.(same building).

Nice hotel 15min from train station.tram 8 9 or 11 from station around 5 min.rooms small side but ok.aircon is not so good.easy walk to main centre around 10min.overall it was fine.staff are friendly and speak english.