Hotel Mercure Wroclaw Centrum

Customer review rating (ALL Rating) 4.7/5 2,710 reviews

Hotel Mercure Wroclaw Centrum - Image 1
Hotel Mercure Wroclaw Centrum - Image 2
Hotel Mercure Wroclaw Centrum - Image 3
Hotel Mercure Wroclaw Centrum - Image 4

Description

Hotel extras

  • Local inspirations and location in the city center

  • Eco friendly hotel, with Green Key and BREEAM In-Use certificates.

  • Conference centre with modern audiovisual equipment and dedicated service

  • Spa and wellness at Balinese Massage - relax after meeting or visiting.

  • A pet-friendly hotel that welcomes guests traveling with pets.

Our accommodation(s)

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 WROCLAW
Poland

GPS:51.108999, 17.03957

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Welcome to the WINESTONE bar and restaurant. Discover our dishes served on stone slabs, known as Les Planches, and enjoy a carefully selected collection of wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,710 reviews

Customer review rating 5.0/5

Jacek M. Couples - Confirmed reviews ALL

everything is good, maybe car park for guests could be less expensive.

Dear Jacek, Thank you so much for your kind words and wonderful feedback! We appreciate your comment about the parking. While it is indeed located in the shopping center next door, and pricing is not directly set by us, the rates are comparable to those typically found in the centers of larger cities. As we share the parking facility with the shopping mall, we also contribute to the rental and maintenance costs, which helps ensure it will be clean, safe, and conveniently accessible for our Guests. We are always here to assist with parking guidance and options during your stay, and we truly hope to welcome you back again soon! With regards, Eliza Boiko Front Office Shift Leader

Customer review rating 5.0/5

Michal C. Business - Confirmed reviews ALL

Super

Szanowny Panie, dziękujemy za pozostawienie opinii oraz najwyższą ocenę. Bardzo się cieszymy, że pobyt w naszym hotelu był dla Pana udany. Mamy nadzieję, że wkrótce ponownie będziemy mieli przyjemność Pana gościć w Mercure Wrocław Centrum. Z wyrazami szacunku, Angelika Koźlik Front Desk Mercure Wrocław Centrum

Customer review rating 5.0/5

Labanda I. Business - Confirmed reviews ALL

Perfect

Dear Sir, Thank you for your positive feedback and for the perfect rating. We are pleased to know that everything met your expectations and that your stay with us was a successful one. We hope to have the pleasure of welcoming you back to Mercure Wrocław Centrum in the future. Kind regards, Angelika Koźlik Front Desk Mercure Wrocław Centrum

Customer review rating 2.0/5

Reed J. Business - Confirmed reviews ALL

The room was clean and well appointed. The breakfast was delicious. The room was too hot for comfortable sleep. The phone could not dial the front desk at all. A party of Saturday night in the conference rooms was so loud until at least 2 or 3 AM.

Dear Sir, Thank you for taking the time to share such a detailed review of your seven-day stay. We are pleased to read that you found your room clean and well-appointed and enjoyed our breakfast offerings. Your kind remarks in these areas are sincerely appreciated. At the same time, we deeply regret that your final night did not reflect the overall quality of your stay. Please accept our apologies for the discomfort caused by the room temperature and for the inconvenience of the telephone not connecting to the Front Desk. This is certainly not the level of functionality and comfort we aim to provide. Both things have been reported to our technical team for verification and action. We are particularly sorry for the disturbance caused by the event taking place in our conference area. While occasional functions are part of our operations, ensuring our in-house Guests’ comfort remains our priority. As soon as the noise concern was reported in the evening, our Reception Team immediately offered you an alternative room so that you could rest peacefully. I am glad we were able to provide a practical solution at that moment, although I fully understand that the situation itself should not have impacted your sleep in the first place. Our Front Office Manager also appreciated the opportunity to speak with you personally the following morning and was grateful for your understanding. Nevertheless, please rest assured that we continuously review our event management procedures to better balance conference activities with the comfort of our Guests. We truly value that you chose to stay with us for a full week and hope that, despite the unfortunate final night, you will consider giving us another opportunity to provide you with a seamless experience from arrival to departure. Kind regards, Marlena Miernik - Guest Satisfaction Manager

Customer review rating 5.0/5

Fernando B. T. Families - Confirmed reviews ALL

I thought was going to be just another All Accor hotel, but, was a glad surprise to have a very nice room (I think was recently renewed). Also the location is a big plus, almost in the rynek close to shopping, restaurants and many other amenities. Highly recommended.

Dear Sir, Thank you very much for sharing your kind words and for recommending our hotel. I am delighted to read that your stay was a pleasant surprise and that you enjoyed the comfort of your room, as well as our central location near the heart of Wroclaw and various amenities. Your positive feedback is a great motivation for our team, and we look forward to welcoming you again for another memorable stay. Kind regards, Marlena Miernik - Guest Satisfaction Manager

Other web-users rate our hotel

  • 1,079 reviews 9.5/10 Location
  • 1,079 reviews 8.4/10 Room
  • 1,045 reviews 9.5/10 Service
  • 14 reviews 9.7/10 WiFi
  • 798 reviews 9.6/10 Breakfast
  • 586 reviews 9.3/10 Food
  • 379 reviews 9.3/10 Cleanliness
  • 268 reviews 9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Wroclaw