Good location, good food for breakfast, clean rooms, pleasant staff. The mattresses are uncomfortable

all right. only one elevator worked and you had to wait 10 minutes to get to the 5th floor. it is not clear only why then use rooms after the 3rd floor, if the hotel is full and there is only one elevator.

Professional as always.

Nice room, good broadband, excellent breakfast, excellent location, friendly staff, reasonable price. But 2 issues prevent a higher score: 1. The room heating was not adequate. Room was very cold. I had to ask for an additional heater. Supplied and eventually fixed the problem, but I got the impression that the hotel were aware of the issue - should be fixed. 2. only 1 small lift operational. In Covid times that does not make people feel safe.

Good all round hotel

As always, Mercure achieved everything we could expect from a few days away from home. Great location, attentive staff, luxurious comfort and a fantastic breakfast. However it is the little things that make a stay perfect and Wroclaw Mercure were lacking a couple of times. Housekeeping only cleaned the rooms when asked because of the covid situation. While this is fully acceptable they did forget to replace coffee in the room when asked. Additionally when re stocking the mini bar, large bottles of beer were replaced with small bottles of beer....... at the same price. Certainly not value for money. As I already stated, it is the little things that make a stay perfect. Mercure Wroclaw can improve on these silly little mistakes and move from an 8 to a 10.

Comfortable room, lovely breakfast,great location

Hotel in a great location, reasonably priced staff very helpful would recommend. Clean and modern.

General good and clean. Taking care of safety and cleaning due the Covid19 situation. Fantastic breakfast

It was a very pleasant experience for the short weekend travel, very good location and good service... worthy to come back.

Good conditions, clean and safe. Check in late good. Room top with coffee machine

The hotel is nicely located very close to the city center and old town. I only stayed there one night and I did not take advantage of many service offerings. The bar and restaurant area look nice, but I cannot evaluate their service offering. I had a standard room after having rejected a room upgrade that comes for being a gold member (only available option was with a connecting door to another room, which I did not want). I felt the room to be very old. The carpet make it look dirty and I did not feel super comfortable. Not that it was dirty, but it gave me the impression. Given the high price (approx. 150 €), I find a miss match of price vs quality. People at the reception were very kind, the breakfast buffet was good. But when it comes to business travelling you want to feel comfortable in your room, which was not really the case. Unfortunately an overall not so good experience.

I stayed there 4 month and the treatment was awful. Everytime I prolonged my stay, reception made a lot of incidents, like forget about my reservation and leave me without room. Not only me but even with my colleagues, it looks like we are not welcomed there, even if we stayed for months

The hotel is exactly at the level you would expect from a Mercure, very good location if you want to visit the city. Breakfast more than sufficient. There is one issue where you have to pay attention if you arrive by car. The parking garage next door closes at 21.00 (if I am not mistaken) and unless you are lucky as I was and could park (limited space) in front of the entrance, you will have a problem parking your car.

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!