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Hotel Mercure Wroclaw Centrum 4 stars

Customer review rating 4.5/5 6,545 reviews

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Hotel Mercure Wroclaw Centrum
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+ 20 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)Paying
  • Jogging track (Nearby)
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Check-in from 14h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :  E pl. Dominikanski

  • Main Railway Station :  122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :  2,4,10, pl. Dominikanski

  • Main Railway Station :  2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Our accommodation(s)

Standard Room with a city view, Superior Room with a city view.

Classic room, newly renovated, double bed, city or cathedral view.

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room, two separate beds, city or cathedral view

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: Historic side view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Classic Room, 1 double bed, sofa, city view

Accessible room
  • Max. number of persons: 3
  • Area: From 20 m² / 215 sq ft
  • Views: Historic side view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Privilege Room - Newly renovated, 1 double bed, sofa, city/cathedral view

Accessible room
  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Views: Historic side view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Privilege Room - Newly renovated, 1 double bed, sofa, city view

Accessible room
  • Max. number of persons: 3
  • Area: From 20 m² / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Family Room, city or cathedral view - queen-size bed, living room with sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: Historic side view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

WINESTONE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,545 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,278 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

great service in tough pandmic period

Customer review rating 5.0/5

Jacek Business - 23/02/2021 Confirmed reviews ALL

Despite of many limitations provided by government due to covid pandemic, hotel staff made it to provide best service ever. HIghly recommend to visit that hotel located close to Old Market as well as nearby shopping moll (if someone prefer to do shopping instead of visiting beatufull Wrocal city center)

Dear Jacek, Thank you very much. I am glad that you appreciated time which you spent together with us in our beutiful city Wrocław. It is great to hear that my team did such a good job and impressed you with the quality of service, despite the tough, pandemic times. We do our best to create unforgettable memories for each of our guests. We hope to see you again as soon as possible. Feel welcome in Wrocław! Best regards, Wojciech Kawulka, Guest Experience Manager

Well located, good meals

Customer review rating 3.5/5

Anonymous Business - 25/12/2020 Confirmed reviews ALL

I stayed in mercure wroclaw before too. It was much better than my last experience. I am not satisfied with cleaning, the glasses were dirty from restaurant. Hotel towels has some dirt on them unfortunately. And there was lack of face tissue. The toilet paper was half used. Normally yes I am against waste of paper but in this covid term I would prefer 0 used new stuff. The temperature of the room was not okay actually, I could not set using air conditioner. I would prefer more calm and welcoming approach from reception in general. Hotel location and auto park, meals from restaurant are highly satisfying. Room utilities are very good, well enough.

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you enjoyed time which you spent together with us. We always do our best to give guests the best possible experience of every matter. We are glad that you again appreciated the pros which comes with our location and building facilities. Thank you very much for sharing your comments regarding all details which in your opinion needs improvement. We are currently fucused mostly on safety connected with pandemic but we can not forget about everything else. You can be sure that we will use your tips to just improve our service. We hope we will have another chance to welcome you in our hotel. We will try to work hard and make it 100/100 review from you next time :) Best regards, Wojciech Kawulka - Guest Experience Manager

cozy hospitality at the city center

Customer review rating 5.0/5

Beata Business - 16/12/2020 Confirmed reviews ALL

the usual great hospitality, nice & caring staff, well organized to give a sense of safety in the pandemic environment

Dear Mrs Beata, Thank you veru much for sharing your feedback. We are very happy to hear that again you are happy with our service. We love our loyal guests and the ones like you who come back for year - we treat like our family :) We can`t wait to see you again! Best regards, Wojciech Kawulka - Guest Experience Manager

Great service

Customer review rating 5.0/5

Anonymous Business - 02/11/2020 Confirmed reviews ALL

During tough times of COVID, service in the hotel was super friendly and professional. They did everything to make my stay comfortable and safe.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wrocław. We always do our best to let our guests feel like in home :) It is great to hear that you appreciated all effort which we put in safety. These times are different because of coronavirus but we do all what is possible to keep hotel the safest place possible. We hope to see you again during your next trips. Best regards, Wojciech Kawulka - Guest Experience Manager

Well located, friendly staff

Customer review rating 4.0/5

Victor Couples - 13/10/2020 Confirmed reviews ALL

Everything was great but you should invest in aroma marketing in the corridor that connects garage and hotel. In that section, which is a first impression and last impression section, smells really bad as forgotten or abonndenend building. Ohh and I had some problems with app. I had to finish my reservation sitting the call work the hotel. By the way of you need help in rebuilding customer experience on mobile devices or improve the app I am representing e-point.com a consulting and implementation company that specialises in mobile commerce experience and apps.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent with us in Wrocław. We always do our best to create the best possible experience. We hope to see you again during your trips to our city. Best regards, Wojciech Kawulka - Guest Experience Manager

Excelent location and stay

Customer review rating 5.0/5

Luis O. Families - 06/10/2020 Confirmed reviews ALL

Really good location, near stary miasto and with great access to public transport.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wrocław. We always do our best to give guests the best possible experience. See you next time! Best regards, Wojciech Kawulka Guest Experience Manager

Good location

Customer review rating 4.0/5

Mark Couples - 26/09/2020 Confirmed reviews ALL

Good location nice but small room good breakfast

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you have enjoyed time which you spent together with us in Wrocław. We always do our best to create unforgettable memories for our guest and to surprise them positively. We hope to see you again at our place, Best regards, Wojciech Kawulka - Guest Experience Manager

good location some small issues

Customer review rating 3.5/5

Ken Solo - 21/09/2020 Confirmed reviews ALL

Arrival with car is easy and parking is in the garage from shopping mall. But there is no direct access from Hotel to shopping mall. Safety regulations like wearing a mask is not really enforced by employees. So many guests do not wear a mask. CheckIn was fast and easy. I already checked in online. All advantages for me as platinum member have been granted. Checkout was possible already with checkin as well as parking ticket. The upgrade to excecutive room was very nice. One elevator is broken. And that leads to long waiting time as only one person is allowed in the elevator. Room is large and very modern. The windows could keep traffic sound away better. Lots of charging possibilities. Full minibar, welcome gift and a lot amenities in the bathroom. two bottles of water for free. Very easy to walk in the shoping mall and city center.

Dear Ken, Thank you very much for sharing your feedback. We are very happy to hear that you enjoyed your stay and appreciate the location. Thank you also for sharing all comments. It is very important and useful for us to know such opinions of our guests. We implemented many different rules regarding the COVID-19 and we try to persuade every guest to follow these rules. We know about the problem with one elevator, such things happen sometimes and we are sorry that this disturbed your stay. We hope to see you again during your next trips to our city. Best regards, Wojciech Kawulka - Guest Experience Manager

Good Corona protection standards.

Customer review rating 4.5/5

Thomas E. Business - 27/08/2020 Confirmed reviews ALL

lean procedure from parking, check-in, check-out.

Dear Thomas E., Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We are all facing a very specific times and we are glad that you felt safe while staying at Mercure Wrocław Centrum. We all do our best to create unforgettable moments and experience. We hope to see you again, Stay safe! Best regards, Wojciech Kawulka - Guest Experience Manager

Perfect location

Customer review rating 4.5/5

Daniel Business - 27/08/2020 Confirmed reviews ALL

Smooth check in with friendly staff Clean and spacious room with large terrace Nice breakfast

Dear Daniel, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We are all facing a very specific times and we are glad that you felt safe while staying at Mercure Wrocław Centrum. We all do our best to create unforgettable moments and experience. We hope to see you again, Stay safe! Best regards, Wojciech Kawulka - Guest Experience Manager

very nice

Customer review rating 5.0/5

A Business - 22/08/2020 Confirmed reviews ALL

arrived around 8pm, they had a free room, the night was very quite and our room had a nice view of a red brick church. the room was well supplied and very clean.

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We are all facing a very specific times and we are glad that you felt safe while staying at Mercure Wrocław Centrum. We all do our best to create unforgettable moments and experience. We hope to see you again, Stay safe! Best regards, Wojciech Kawulka - Guest Experience Manager

Good location, air con

Customer review rating 3.0/5

Anonymous Business - 11/08/2020 Confirmed reviews ALL

Nice stay but rooms don't feel 4 star more like 3. No iron in the bedroom if you are there for a business trip it is pretty inconvenient. Poorly equipped bathroom - no tooth paste/ body lotion etc etc

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated our location, we are located in the middle of the city with great access to the main points. We are sorry to hear that not everything met your expectations. Thank you for sharing your opinion - it is important for us to know about details which need improvement. We also removed some of the equipment because of restrictions caused by pandemic. We hope to see you next time, Best regards, WojcIech Kawulka - Guest Experience Manager

Great experience staying in this hotel

Customer review rating 4.5/5

Johan Solo - 03/08/2020 Confirmed reviews ALL

The hotel is easily accessible from the railway station (walk 10 minutes, tram or taxi). I had an privileged room, they are spacious and comfortable. it's the small things that make the difference (rain shower, anti fog mirror,...) I felt really safe in the hotel during Covid. The breakfast is delicious and corona proof. The best breakfast I had so far in Poland during this crisis. The staff is friendly and helpful. The food in the restaurant was tasty and nicely presented. A few minutes away from the old market square. Next to a shopping mall with supermarket and food court. But I recommend the restaurant in the hotel. The lunch menu is a very good option.

Dear Johan, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We are all facing a very specific times and we are glad that you felt safe while staying at Mercure Wrocław Centrum. We all do our best to create unforgettable moments and experience. We hope to see you again, Stay safe! Best regards, Wojciech Kawulka - Guest Experience Manager

As good as usually

Customer review rating 4.5/5

Rafał Business - 25/07/2020 Confirmed reviews ALL

As usually everything aa it should be. Nice staff and comfortable conditions.

Dear Mr Rafal, We very much appreciate Your comments regarding the stay at Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback, especially from our precious ALL Members. We try every day to provide the best services for our guests, so they can feel safe and welcome. We hope to see You again soon! Sincerely, Aleksandra Swojnóg Guest Experience Specialist

Excellent Stay

Customer review rating 5.0/5

Wayne W. Solo - 18/07/2020 Confirmed reviews ALL

Given the current situation throughout the world, once travel restrictions between the UK and Poland where lifted I did was to arrange a short trip. Because I've stayed at your hotel before I didn't have any hesitation about booking again, as always the staff were very polite & professional

Dear Wayne, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wrocław. We try to do our best to create great atmosphere despite all of the safety regulations. I am personally very happy that despite all safety regulations you felt again very well at our hotel. We hope to see you again at our place. Best regards, Wojciech Kawulka - Guest Experience Manager

good localization

Customer review rating 3.5/5

Gregorius Business - 10/03/2020 Confirmed reviews ALL

I was mreally issing an openable window in my room. The temperature was too hight, even after hours when i turned the cooler on.

Dear Gregorius, We very much appreciate your comments regarding your stay at our hotel. Sadly our hotel was built that way, so the windows don't open. However if you enjoy fresh air at your room, we highly recommend our suite with balcony! Thank you again for sharing your experience, we are happy that the location met your needs and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Swojnóg - Guest Experience Specialist

Very well located

Customer review rating 4.5/5

Geraldine M. Couples - 29/02/2020 Confirmed reviews ALL

Was a beautiful hotel breakfast was lovely the booking in desk girl was very helpful rooms were spotless every day and bottled water was appreciated would love to stay here again

Dear Mrs. M., We are delighted to see that you enjoyed your stay so much to give us full score. Everyday our staff tries their best to deliver the best experience for our guests, so positive feedback is a huge boost to their motivation. It will be a pleasure to provide you with our services again during your next stay at Wroclaw – the city of dwarfs! Sincerely, Aleksandra Swojnóg – Guest Experience Specialist

Everything was good

Customer review rating 4.0/5

Sune Business - 27/02/2020 Confirmed reviews ALL

Nice room, nice bed and good breakfast.

Dear Guest, Thank you very much for sharing your opinion regarding the stay at our hotel. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

A definite recommendation

Customer review rating 4.0/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

It was a quick book-in and out and a good service. I would recommend it to my colleagues

Dear Guest, Thank you very much for sharing your opinion regarding stay at Mercure Wrocław Centrum. We are delighted to see you enjoyed your stay. Especislly that our Staff had an impact on this opinion. I will forward your comments regarding breakfast to our F&B department. We hope to see you again soon at Wrocław. Kind regards, Aleksandra Swojnóg - Guest Experience Specialist

well located

Customer review rating 3.0/5

Anonymous Business - 23/02/2020 Confirmed reviews ALL

reception staff and room service very friendly and efficient however the room was overheated...it was too warm in the room

Dear Guest, We would like to thank you for sharing your opinion regarding the stay in our hotel. We are happy that location and the staff service met your expectations. The temperature was regulated accordingly to weather conditions. We hope to see you again at Wrocław. Sincerely, Aleksandra Swojnóg - Guest Experience Specialist

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