Hotel Mercure Wroclaw Centrum 4 stars

Comfortable room

Superb Covid prevention

Everything was lovely, really enjoyed the breakfast staff were friendly

The room was very hot, even with the temperature on the lowest setting. Pillows were also lumpy. However, the room was clean.

Breakfasts and dinner were very good.mask wearing by hotel stayers need to be improved as a lot of people not wearing them.social distancing also needs to be improved

Location of the hotel very good, city center in close walking distance. Parking at Galeria for an extra fee. Delicious breakfast with good choice

Very friendly staff members with professional approach to work. Definitely will stay again in your hotel in the future.

Everything was good.

The hotel is nicely located very close to the city center and old town. I only stayed there one night and I did not take advantage of many service offerings. The bar and restaurant area look nice, but I cannot evaluate their service offering. I had a standard room after having rejected a room upgrade that comes for being a gold member (only available option was with a connecting door to another room, which I did not want). I felt the room to be very old. The carpet make it look dirty and I did not feel super comfortable. Not that it was dirty, but it gave me the impression. Given the high price (approx. 150 €), I find a miss match of price vs quality. People at the reception were very kind, the breakfast buffet was good. But when it comes to business travelling you want to feel comfortable in your room, which was not really the case. Unfortunately an overall not so good experience.

I stayed there 4 month and the treatment was awful. Everytime I prolonged my stay, reception made a lot of incidents, like forget about my reservation and leave me without room. Not only me but even with my colleagues, it looks like we are not welcomed there, even if we stayed for months

The hotel is exactly at the level you would expect from a Mercure, very good location if you want to visit the city. Breakfast more than sufficient. There is one issue where you have to pay attention if you arrive by car. The parking garage next door closes at 21.00 (if I am not mistaken) and unless you are lucky as I was and could park (limited space) in front of the entrance, you will have a problem parking your car.

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!

The room was not well insulated acoustically and I woke several times with noise from room 313. My room smelled freshly pained and I got a throat inflammation because of that. I complained and got the answer that my room would be changed. When I returned nothing had happened. My TV stopped suddenly and I tried to call reception three times. Call was disconnected and I had to dress again, come to the reception and ask assistance. No excuses and a technician fixed it. Hotel is well located and breakfast was good.

I would definitely recommend this hotel and can’t wait to return! The young man at the reception gave us a very warm welcome the minute we arrived at the hotel late evening and immediately upgraded our room since I’m a very light sleeper.. He was very helpful and efficient in booking taxis for trips we needed and also organized a small birthday treat for my 12 year old son...... greeting him with a birthday cake and a Minecraft themed gift box and other souvenirs at breakfast that very morning. The restaurant manager was also very patient and courteous. Since my son has a severe allergy to sesame we felt safe with their excellent service... Food was amazing too! Rooms very modern and very clean. The nespresso machine in the room was an added bonus. All the employees were polite and helpful.Overall superb experience!

I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.