Hotel for travellers looking for local and authentic experiences
Mercure Wroclaw Centrum in not only an accommodation in the Old Town, one step away from the most important places, but above all a crew that meets all your expectations and creates a great atmosphere. Stay and relax in one of the 151 modern rooms, also in themed rooms which inspire you to act. Try unusual ideas of our Chef at our Winestone Restaurant and organize a meeting in a conference room which suit your needs.
This hotel is PLANET 21 Gold
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Services and practical information
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
WIFI/Internet Access
WIFI at the hotel
High-speed Internet
WIFI in the communal areas
WIFI in your room
WIFI access
Parking Paying
Underground garage: PLN 60 per day (Paying)
Public indoor parking (Paying) Paying
Accessibility for people with reduced mobility
Reduced mobility rooms
Wheelchair access
Reduced mobility facilities
Accessible bathroom
Pets allowed Paying
100% non-smoking hotel
Air conditioned
Air conditioning
Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-out Paying
EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.
clean, nicely designed and comfortable room in the very center of Wrocław with extremely nice and hospitable staff
Dear Beata, We are delighted to see that you enjoyed your stay so much to give us full score. Everyday our staff tries their best to deliver the best experience for our guests, so positive feedback is a huge boost to their motivation. It will be a pleasure to provide you with our services again during your next stay at Wroclaw – the city of dwarfs! Sincerely, Aleksandra Swojnóg Guest Experience Specialist
Customer review rating 3.5/5
Stefano Business - 16/07/2021 Confirmed reviews ALL
The first room assigned was very dark (fogged window and not enough artificial illumination); we have asked to change and the second one was better (no illumination problem).
Dear Stefano, Thank you very much for rating you stay at our hotel. I am happy to see that your issue got resolved immediately. We value our guests' satisfaction so do not hesitate to tell us your worries - we are here to make your stay utmost comfortable. I hope to see you again soon. Sincerely, Aleksandra Swojnóg Guest Experience Specialist
Excellent location and pleasant experience
Customer review rating 5.0/5
Agata Families - 11/07/2021 Confirmed reviews ALL
Hotel is well equipped with everything guests need during their stay. Staff are super friendly and helpful. Delicious breakfast is something we looked forward each morning. I would highly recommend staying at your hotel.
Dear Mrs Agata, Thank you very much for sharing your opinion regarding the stay in Mercure Wrocław Centrum. Positive feedback is always a source of motivation for the whole staff. I am glad to see everything met your expectations and I hope to welcome you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist
It used to be better. Location is greate.
Customer review rating 3.0/5
R. Families - 25/06/2021 Confirmed reviews ALL
the second time in the hotel, the first time was excellent. the second time, Homer was dirty, the bed was not made up to the end, ice cream from the previous guests was in the refrigerator. sorry they ruined everything.
Dear Mrs. R., Thank you very much for taking the time to write a review of our hotel. I am glad that our location in the heart of Wrocław allowed you to explore our beautiful city freely. I am also happy that you chose our hotel for the second time. Regarding the issue with room cleanliness - next time, if you face a problem, do not hesitate to let us know. I am deeply sorry that we disappointed you. I will investigate the matter further. Due to covid safety measures, we clean rooms only upon request during guests' stay. This information can be found in common areas in the hotel, for example, in an elevator. Once the front desk staff is notified, our housekeeping cleans the room in the desired timeframe. I hope you will choose our hotel again during your next visit to the city of dwarfs and bridges and let us make the stay as great as the first one! Kind regards, Aleksandra Swojnóg Guest Experience Specialist
Well locaated
Customer review rating 4.0/5
Maria Business - 24/06/2021 Confirmed reviews ALL
Hotel is nice. Nice service, Good breakfast. The only problem was air conditioning - too loud. We were in Wrocław during hot days (around 30), but we could not turn on the air conditioning on appropriate mode. So during the night it was hot enough what was very uncomfortable (lack of good rest during the night :()
Dear Mrs. Maria, Thank you very much for taking the time to write a review of our hotel. I am glad that our location in the heart of Wrocław allowed you to explore our beautiful city freely. Regarding the issue with air conditioning - next time, if you face a problem, do not hesitate to let us know. A staff member would come to your room and help you set the air conditioning to an appropriate level so that your stay would be enjoyable even during a heatwave. I hope you will choose our hotel again during your next visit to the city of dwarfs and bridges! Kind regards, Aleksandra Swojnóg Guest Experience Specialist
well located - perfect for business and leasure
Customer review rating 5.0/5
Pawel S. Business - 22/06/2021 Confirmed reviews ALL
Grat location just on side of one of Wroclaw Malls , walking distance from heart of the city (Old Town Square). easy to access, no problem with parking (shears with mall but with direct access to hotel thru special exit at 2nd level), clean, great food and ATM in the lobby. Most recommended.
Dear Mr. Pawel, Thank you very much for taking time to write a review of our hotel Mercure Wrocław Centrum. We are delighted to see that our location allowed you to freely explore the beautiful city Wrocław. We also appreciate your comments regarding cleanliness and our restaurant. We hope to see you again soon! Kind regards, Aleksandra Swojnóg Guest Experience Specialist
All good, friendly staff, super location
Customer review rating 5.0/5
Kay Business - 04/06/2021 Confirmed reviews ALL
Another great Mercure experience. Nothing to complain.
Dear Kay, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wrocław. We always do our best to create the best possible experience and atmosphere for our guests. Hope to see you again, Best regards, Wojciech Kawulka Guest Experience Manager
Fantastic
Customer review rating 5.0/5
M. Business - 26/05/2021 Confirmed reviews ALL
Great Covid restrictions handling!
Dear M., It was a pleasure for us to see you again together with us. For many years you are our loyal guest - we are happy that you appreciate it. Thank you for special recognition for Ola and Beata - they work with us for a long time already and because of their experience, we keep having great results. Due to pandemic we had to implement a lot of restrictions - we are proud that you, as a frequent guest, are feeling well with them. We try to make them as unnoticeable as possible. See you next time and again: great thanks for your feedback and kind words. Best regards, Wojciech Kawulka Guest Experience Manager
newly furnished, clean, amazing room
Customer review rating 4.5/5
Roland P. Couples - 17/05/2021 Confirmed reviews ALL
Best surprise I've experienced in a hotel, I was lucky enough to book a brand new looking refurbished room (probably I was the first to use it) . So clean,neat and I loved the design.
Dear Mr. Roland, Thank you very much for sharing your experience with staying at Mercure Wrocław Centrum. We are delighted to see that you enjoyed your stay so much! Part of our rooms are indeed after renovation. :) We hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Swojnóg Guest Experience Specialist
Customer review rating 5.0/5
Anonymous Business - 04/03/2021 Confirmed reviews ALL
Super
Szanowny Panie, Pięknie dziękujemy za podzielenie się swoimi wrażeniami z pobytu razem z nami we Wrocławiu. Cieszymy się, że udało nam się spełnić wszystkie oczekiwania a sam pobyt to miłe wspomnienie. Zapraszamy do kolejnych pobytów razem z nami we Wrocławiu. Pozdrawiam, Wojciech Kawulka - Guest Experience Manager
great service in tough pandmic period
Customer review rating 5.0/5
Jacek Business - 23/02/2021 Confirmed reviews ALL
Despite of many limitations provided by government due to covid pandemic, hotel staff made it to provide best service ever. HIghly recommend to visit that hotel located close to Old Market as well as nearby shopping moll (if someone prefer to do shopping instead of visiting beatufull Wrocal city center)
Dear Jacek, Thank you very much. I am glad that you appreciated time which you spent together with us in our beutiful city Wrocław. It is great to hear that my team did such a good job and impressed you with the quality of service, despite the tough, pandemic times. We do our best to create unforgettable memories for each of our guests. We hope to see you again as soon as possible. Feel welcome in Wrocław! Best regards, Wojciech Kawulka, Guest Experience Manager
Well located, good meals
Customer review rating 3.5/5
Anonymous Business - 25/12/2020 Confirmed reviews ALL
I stayed in mercure wroclaw before too. It was much better than my last experience. I am not satisfied with cleaning, the glasses were dirty from restaurant. Hotel towels has some dirt on them unfortunately. And there was lack of face tissue. The toilet paper was half used. Normally yes I am against waste of paper but in this covid term I would prefer 0 used new stuff. The temperature of the room was not okay actually, I could not set using air conditioner. I would prefer more calm and welcoming approach from reception in general. Hotel location and auto park, meals from restaurant are highly satisfying. Room utilities are very good, well enough.
Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you enjoyed time which you spent together with us. We always do our best to give guests the best possible experience of every matter. We are glad that you again appreciated the pros which comes with our location and building facilities. Thank you very much for sharing your comments regarding all details which in your opinion needs improvement. We are currently fucused mostly on safety connected with pandemic but we can not forget about everything else. You can be sure that we will use your tips to just improve our service. We hope we will have another chance to welcome you in our hotel. We will try to work hard and make it 100/100 review from you next time :) Best regards, Wojciech Kawulka - Guest Experience Manager
cozy hospitality at the city center
Customer review rating 5.0/5
Beata Business - 16/12/2020 Confirmed reviews ALL
the usual great hospitality, nice & caring staff, well organized to give a sense of safety in the pandemic environment
Dear Mrs Beata, Thank you veru much for sharing your feedback. We are very happy to hear that again you are happy with our service. We love our loyal guests and the ones like you who come back for year - we treat like our family :) We can`t wait to see you again! Best regards, Wojciech Kawulka - Guest Experience Manager
Good performance in the heart of Wrocław
TripAdvisor rating 5.0/5
Zygmunt Ł Business - 19/02/2020 TripAdvisor review
Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!
Dear Mr. Zygmunt, Thank you very much for sharing your opinion regarding the stay at Mercure Wrocław Centrum. We are delighted to see that our staff contributes to your positive experience.Feedback like this one is always a source of pride and motivation for the whole staff. We are glad to see accommodation met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist
Noisy, smelly and unresponsive
TripAdvisor rating 2.0/5
Alfredo S Business - 26/11/2019 TripAdvisor review
The room was not well insulated acoustically and I woke several times with noise from room 313. My room smelled freshly pained and I got a throat inflammation because of that. I complained and got the answer that my room would be changed. When I returned nothing had happened. My TV stopped suddenly and I tried to call reception three times. Call was disconnected and I had to dress again, come to the reception and ask assistance. No excuses and a technician fixed it. Hotel is well located and breakfast was good.
Dear Guest, Thank you very much for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations. We always do our best to give guests the best possible experience. We would like to ask you to share more details about your stay and reservation so we can know when and why exactly it happened. Could you please contact us directly via email h3374-fo1@accor.com ? We hope you will give us another chance to give you nest possible experience and we will see you again in our hotel. Best regards, Wojciech Kawulka - Guest Experience Manager
Our stay at the Mercure hotel
TripAdvisor rating 5.0/5
Dr. Angie C Family - 19/08/2019 TripAdvisor review
I would definitely recommend this hotel and can’t wait to return! The young man at the reception gave us a very warm welcome the minute we arrived at the hotel late evening and immediately upgraded our room since I’m a very light sleeper.. He was very helpful and efficient in booking taxis for trips we needed and also organized a small birthday treat for my 12 year old son...... greeting him with a birthday cake and a Minecraft themed gift box and other souvenirs at breakfast that very morning. The restaurant manager was also very patient and courteous. Since my son has a severe allergy to sesame we felt safe with their excellent service... Food was amazing too! Rooms very modern and very clean. The nespresso machine in the room was an added bonus. All the employees were polite and helpful.Overall superb experience!
Dear Dr. Angie C, Thank you very much for sharing your feedback. We are happy to hear that you appreciated our effort. We always do everything we can to surprise our guests and give them the best possible experience + memories. It is great that you enjoyed the gifts which we prepared for you. We really hope to see you again during your next trips to Poland, Best regards, Wojciech Kawulka - Guest Experience Manager
Pleasant stay!
TripAdvisor rating 5.0/5
Zygmunt Ł Business - 12/08/2019 TripAdvisor review
I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.
Dear Zygmunt, WOW! Thank you very much for such positive feedback. It is always a pleasure for us to see you in Wrocław and enjoy it together with you. We are proud that every time we give you the best experience. See you next time ! Best regards, Wojciech Kawulka - Guest Experience Manager
Lovely hotel, situated exactly where we wanted it to be. The man on reception wasn’t great, he left us to wander of to find the lifts with no directions given, we should have asked, but he should have told us! Bar that can’t complain at all. We didn’t eat in the hotel but the bar did look nice.
Dear Dawnie444_11, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw! We always do our best to give guest the best possible memories. Thanks for sharing your feedback also on behaviour of our employee, we will put more effort into training to avoid such situations in the future. We hope to see you soon! Best regards, Wojciech Kawulka - Guest Experience Manager
Good hotel in city senter
TripAdvisor rating 4.0/5
Konrad B Business - 03/08/2019 TripAdvisor review
The hotel Mercure Wroclaw Centrum is located near one of main streets but in the close proximity of the Old Town and the Cathedral Island. Rooms are well equipped and comfortable. Breakfast tasty and in nice variety.
Dear Konrad B, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We are proud that all of us made such good impression on you. We hope to see you again very soon! Best regards, Wojciech Kawulka - Guest Experience Manager
6,784 reviews 
