Hotel Mercure Wroclaw Centrum 4 stars

TripAdvisor rating 4.5/5 1,242 reviews
Hotel Mercure Wroclaw Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Jogging track (Nearby)
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159
wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Contact email

Check-in from 14h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :   E pl. Dominikanski

  • Main Railway Station :   122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :   2,4,10, pl. Dominikanski

  • Main Railway Station :   2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Our accommodations

Standard Room with a city view, Superior Room with a city view.

Classic room, newly renovated, double bed, city or cathedral view.

  • Max. number of persons: 2
  • Area: From 16

Classic Room, two separate beds, city or cathedral view

  • Max. number of persons: 2
  • Area: From 16
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room - Newly renovated, 1 double bed, sofa, city/cathedral view

  • Max. number of persons: 3
  • Area: From 18
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room - Newly renovated, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Apartment, city/cathedral view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 40
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Apartment, balcony, city view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 62
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

WINESTONE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,092 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,242 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice hotel near centre of town

Customer review rating 4.5/5

Adam Families - 10/01/2020 Confirmed reviews ALL

Classy hotel, feels like better than normal Mercure standard. Room was delightful (we had an upgrade to a prestige room with a Superhero theme). The breakfast was excellent, like a 5-star hotel (honey from the honeycomb, home-made jam...). You can park in the shopping centre car park and pay less if you pay the hotel. And you can walk into town from here easily.

Dear Adam, Thank you so much for your feedback regarding your recent stay at Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Moreover we are happy that you are satisfied with the breakfast.Thank you again for sharing your experience, and we hope to welcome you back again in the future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager
Customer review rating 4.5/5

Anonymous Friends - 08/01/2020 Confirmed reviews ALL

efficient and simple

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Satisfactory

Customer review rating 4.5/5

Daniel F. Solo - 05/01/2020 Confirmed reviews ALL

It was ok

Dear Daniel, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests.Thank you for sharing aspects which you would improve. It is always nice and good to know the reactions of the guests. We hope to have an opportunity to see you again during your future trips!, Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Excellent hotel in a great location

Customer review rating 4.5/5

Sigmundur H. Couples - 03/01/2020 Confirmed reviews ALL

Very happy with my stay at this nice modern property. The location is fantastic when it comes to being close to the city center, with easy access to stores and restaurants. This means that this is a great base to explore this wonderful city. The hotel staff are very nice and welcoming and the hotel itself is being renovated and we stayed in an updated room that had a great view of church across the street. Room was really nice, wifi strong, everything included you'd expect and very easy to recommend this property. Excellent breakfast every morning with a great variety of options to start your day. I'd return if I'm in Wroclaw again.

Dear Sigmundur H., Thank you so much for your feedback regarding your recent stay at Mercure Wrocław Centrum. It was our great pleasure to welcome you and we're glad to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope to welcome you back again in future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Wonderful stat and great position!

Customer review rating 4.5/5

Wonderful S. Friends - 02/01/2020 Confirmed reviews ALL

It's located in the best area close to everything we could reach the Rynek (market Square) in 3 minutes walking, the riverside in 4 minutes walking and there Is the tram stop Just in front of the exit. There Is also a very big shopping centre next door, with pleanty of shops and restaurants The hotel Is modern, clean and the restaurant inside Is very good. Breakfast has a rich buffet( sweet and salty) with homemade breads. I would give It ten if there was a Spa!! But I had a balinese massage which was very good! I Will definetely suggest ti choose this hotel ti stai in Wroclaw!

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

a very warm, home-like feeling

Customer review rating 4.5/5

William J. Couples - 30/12/2019 Confirmed reviews ALL

I was very nicely greeted at the reception by a young lady named Aguieszka . She helped me with so many questions I had and made me feel well taken care of. My next visit will be soon and I hope she will be there . I must say that having been in your hotel often, I found the table arrangement in the breakfast room much more comfortable in previous visits ; it seems cold and sterile perhaps too bistro style now.

Dear William, Thank you very, very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw - the city of dwafs. We always do our best to create unforgettable moments and experiences for our guests to feel like at home :) Great that you mentioned Agnieszka, it is the best kind of motivation to see a happy guest See you next time in our city! Best regards Wojciech Kawulka - Guest Experience Manager

Great location

Customer review rating 4.5/5

A.c. Business - 26/12/2019 Confirmed reviews ALL

Great location. The room was super cleany and the breakfast included had a various types of food.

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Good except the air conditioning in room.

Customer review rating 4.5/5

Ziad Couples - 23/12/2019 Confirmed reviews ALL

Everything was good but the room temperature was not optimal. Even after turning the temperature to 0, it was still hot. Reported this issue at front desk and the next day was still the same. It was really uncomfortable to sleep.

Dear Guest, Thank you very, very much for sharing you feedback :) We are happy to hear that you appreciated time which you spent in our place. We always do our best to create unforgettable experience for guests. Best regards, Wojciech Kawulka - Guest Experience Manager

Dissapointment in favourite place away from home.

Customer review rating 4.5/5

Bert Families - 21/12/2019 Confirmed reviews ALL

As always the hotel was greatand staff too. I brought my entire Family and booked 2 family suites. Already in March. They were just refurbished so definitely an extra especially for my family that liked the rooms much. We booked for 3 nights and staying in the Mercure during the Xmas market is a great match. Unfortunately our last evening together waa shortlifed due to a party 1 floor down that had sich loud music that we could hardly hear eachother. Our toddlers had to sleep in other rooms due to the extreme noise. Not what you ezpect if you spend so much money to provide family witb a premium experience. It got dealt with by management properly bustill the last evening could not be rnjoyed as we had wishrd to do . It is definitely a breach of many years pf trust and that is truly a pity.

Dear Bert, My name is Wojciech and we had many occasions to talk during your previous stays from which i have very positive memories. I am very sorry to hear that during this stay you experienced unpleasant moment. My professional ambition is to give the best possible memories and experiences for our loyal guests who can be our ambassadors. Please, accept my apologies. I will be very happy if despite negative moments you will again stay with us while visiting Wrocław. Please, contact me directly when you will be coming to Wrocław again, I will do my best to prepare your next stays. You can always contact me by e-mail h3… Best regards, Wojciech Kawulka - Guest Experience Manager

Efficient, clean and good service

Customer review rating 4.5/5

Fredrik Business - 20/12/2019 Confirmed reviews ALL

this is my preferred option when going to Wroclaw. The Hotel itself is meeting all expectations and the hotel is situated very well in the city

Dear Fredrik, Thank you so much for your feedback regarding your recent stay at Mercure Wrocław Centrum. It was our great pleasure to welcome you and we're glad to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope to welcome you back again in future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Always a pleasure to enjoy a stay in Wroclaw and Mercure Hotel

Customer review rating 4.5/5

Anonymous Business - 18/12/2019 Confirmed reviews ALL

I come frequently for business trips and usually enjoy the location and comfort in Mercure hotel. Service is friendly, ambience modern and technically yo to date. Only noisy tram in front of the Hotel might disturb sensitive sleepers.

Dear Guest, Thank you so much for your feedback regarding your recent stay at Mercure Wrocław Centrum. It was our great pleasure to welcome you and we're glad to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope to welcome you back again in future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Weekend for the Christmas markets

Customer review rating 4.5/5

Mrs. R. Friends - 16/12/2019 Confirmed reviews ALL

Great location, room clean, amazing breakfast and food in bar delicious Will definitely be returning in the futire

Dear Mrs. R., Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Comfortable Hotel

Customer review rating 4.5/5

Anonymous Business - 13/12/2019 Confirmed reviews ALL

Very Friendly Personal great breakfast buffet

Dear Guest, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests and to help them make unforgettable memories from our city. We hope to have an opportunity to see you again during your future trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Perfect Stay in perfect location

Customer review rating 4.5/5

Andrey Business - 12/12/2019 Confirmed reviews ALL

I'm always stay at this hotel when I came in Wroclaw. Once of the guest of the day! It is always nice and cozy, you feel like hotel waiting you from year to year:)

Dear Andrey, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience :) See you next time in our city of dwarfs! Best regards, Wojciech Kawulka - Guest Experience Manager

very attentive to customers

Customer review rating 4.5/5

Elena C. Business - 12/12/2019 Confirmed reviews ALL

It was really nice to see the staff remembered my favorite room and gave it to me.

Dear Elena, Thank you so much for your feedback regarding your recent stay at Mercure Wrocław Centrum. It was our great pleasure to welcome you and we're glad to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and see you next time in our city of dwarfs!. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Perfect stay

Customer review rating 4.5/5

Karol Business - 12/12/2019 Confirmed reviews ALL

I am really happy I chose this Mercure hotel for my short stay in Wroclaw. I was really surprised about upgrade to suite and welcome gift in my room. I was staying in hotel from 9.12 - 10.12 and despite having birthday on 10.12(day of checking out) My room was decorated with balloons and I also got cake. Hotel employees are also very skilled, friendly, knowledgeable and helpful. I went down to reception to ask about changes in AccorLeClub program, and despite the fact that those changes were done not so long ago, receptionists were able to answer all my questions. Whenever I am in Wroclaw next time I will definitely choose Mercure. I already went to Sofitel in Wroclaw in the past but in Mercure I felt better, more welcomed and sightly as “at home”. You should keep that up! :)

Dear Karol, Thank you very much for such positive feedback! As a platinum member you have a lot of experience which means your opinion is very valuable for us :) We would like to wish you happy birthday once again. Great that we could be part of that celebration. We are glad that training regarding new loyalty programme, ALL, give such fantastic results. Thank you for your words. See you next time in Wrocław! The city of dwarfs :) Best regards, Wojciech Kawulka - Guest Experience Manager
Customer review rating 4.5/5

Ehud P. Friends - 11/12/2019 Confirmed reviews ALL

Very good stuff, good place near to the old town, breakfast very good. It’s the second time we are there and we came back next week

Dear Ehud P. Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience :) See you next week! Best regards, Wojciech Kawulka - Guest Experience Manager

Great Hotel

Customer review rating 4.5/5

Catherine Friends - 10/12/2019 Confirmed reviews ALL

Great Hotel in a great location, comfortable spotlessly clean room with comfortable beds. Staff are friendly and helpful. Could find no fault with anything

Dear Catherine, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience :) See you next time in our city of dwarfs! Best regards, Wojciech Kawulka - Guest Experience Manager

a litte outdated

Customer review rating 4.5/5

Lars R. Couples - 09/12/2019 Confirmed reviews ALL

if you are an average adult man, well then do not sit on the toilet since you might touch the bottom on the inside toilet. the toilets in the rooms are very low for an average adult. not only that the sink is very high in its position. I have no idea what kind of %tiles of average adult size the hotel designers have looked at when they designed the bathrooms. in generelt the rooms were a bid noisy. it is not the most modern hotel in town and I have to admit that I was in some way expecting more to such a central hotel, where the nearest competitor is Hilton. I can nearly get the same price for a room at the Hilton with free breakfast as a Hilton Gold member. the Breakfast in the Mercure was fine, a little bid too much chaos in the room with screaming kids, but the food was fine. the reception was a bid confusing not sure in the beginning if that was the reception or if it was a place to use a computer. but central it is, but it could have been a bid better in its room design.

Dear Lars, Thank you very much for sharing your feedback. We are always grateful to our guests when they share their notes and ideas about needed changes. Because of such actions we have opportunity to react and always improve the quality of our product. You can be sure that we will react to deal with this issue as fast as possible. We always do our best to give guests the best possible experience. We hope you will give us another chance to surprise you positively with Wrocław vibe and quality of our new, renovated rooms. Let us know when you will be planning another trip, you can contact us on h3… Best regards, Wojciech Kawulka - Guest Experience Manager

It was Ok but not more

Customer review rating 4.5/5

Anonymous Business - 09/12/2019 Confirmed reviews ALL

It was clean, the rooms are fine. But I miss a thin cover for the bed (it was very hot) and by the breakfast more fruit salat.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create the best possible experience for our guests. Thank you for sharing about things which you missed. We hope to see you again in our city of dwarfs. Best regards, Wojciech Kawulka - Guest Experience Manager
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