Novotel Wroclaw City Hotel 3 stars

We've stayed there on Monday 27.07.2020 for the first time and we're enchanted. Great room and great service as well. For me this place is (was?) much nicer that Novotel/Ibis near Powstańców Śląskich street. We're so happy about it, that we decided to stay there few days later, on Thursday 30.07, instead of looking for another hotel. And I really like to check some new hotel ;) This time price was higher, but well, that's normal – it's depends on occupancy. I even asked for the same room, 234. Unfortunately we got room 148. It turned out that this room wasn't change according to Accor's N'Room project – old style bathroom with bathtub instead shower, different details, no coffee machine etc. And crème de la crème – view on the ...wall. In my opinion it was room with lower standard and it's misleading for customer that those both rooms are named Superior Room. Pity, because my enthusiasm after first stay is gone.

It was pretty good: comfortable bed, stable wifi, good breakfast.

This hotel has been my favorite in Wrocław, and it still is. Quiet, spacious location, good rooms. Many things have changed due to the pandemic: no more sumptuous smorgasbord breakfast, three soups and four main dishes available in dinner menu. But the people are still caring and willing to help, in spite of the circumstances.

Dirty Rooms. Lot of noise from reception.

I am always welcomed by the staff. Rooms are newly remodeled and clean.

Friendly crew, tasty food. Facility is well prepared to meet the needs of families with kids. Perfect idea to organize "small playground" next to restaurants' tables. Very welcoming approach. We really appreciate the care of manager. Once again the receptionist (Aleksandra) exceeded the expectations while preparing the final invoice (VAT ID missing on one of restaurants receipts - SOLVED!). Two small concerns: 1) about the sofa quailty in the room (really hard to sleep - in the same hotel there are more comfortable ones than the one placed in the room 125). 2) about the noises you can hear from different hotel rooms via ventialtion ducts - tv/laughs in the night (that was the first we visited this hotel as fully booked - previous visits were more quiet and comfortable) Thank you and we really look forward to stay at this hotel once again!

Hello. Im Lee Sang Ah. It is so good to stay Novotel city in Wrocław, Poland But I have problem with your hotel. I got it from your hotel and I have some question about this. ① You think It happen to the wardrobe by my fault(laundary) When I take a laundary and hang up in the wardrobe, I lay shower tower on partition of wardrobe to prevent premeating water to the wardrobe. But there is no shower tower in your picture. ② When I stay in your hotel for the first time, I didnt check my room condition. (Actually it is not common checking room condition when people stay in hotel) So I don`t know it already happen to the wardrobe because of me or not. ③ You want me to compensate it 2000 PNL. But I dont understand, it is so expensive. ( It is just damaged one part of the wardrobe ) Because of these reason, I can't accept your ask to compensate 2000 PNL.

I enjoyed a spacious room with very good noise insulation, a large bed with a variety of pillow, a small fridge and a station for coffee & thee. The staff was very friendly, helpful and spoke very good English. I had a very nice stay. I hope next time I can enjoy a longer stay. Thank you !

rooms, reception and the people ware nice and helpful only foods ware not so good , f.e. fries and meat was cold and not enough for everyone.

Actually facilities of NOVOTEL WROCLAW CITY are not very good but staffs are friendly and good at job. Especially I think Mr. Grzegorz Mokrzanowski is best coordinator. Every time he replies quickly and deals with problems well.

Everything was great!

Not satisfied

I wanted to stay in Novotel City because my colleagues stayed there. Unfortunately two nights the hotel was fully booked. The hotel staff found me room for the first night in Ibis, and the second night they found the way for me to stay in the hotel, same room. The staff at the hotel is very kind and helpful.

OK all good :) nice location good rooms . Beer its to expensive

Everything was ok and expected. Unclarity with two Novotel hotels Centrum and City. I spent extra 15 PLN because I went to another Novotel. Taxi driver said I wasn’t the first this day. I’d recommend to change name of Novotel City knowing it is NOT in the downtown