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Novotel Wroclaw City Hotel 3 stars

Customer review rating 4.4/5 3,972 reviews

ALLSAFE approved hotel

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Novotel Wroclaw City
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+ 18 Services

Hotel extras

  • In exclusive residential district of Wroclaw

  • Restaurant overlooking the garden, extensive buffet breakfast

  • Conference center, high speed wireless Internet

  • Playroom for kids with games console

  • Close to highway, convenient access to city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Wroclaw City

ul. Wyścigowa 35
53-011 wroclaw
poland

Tel: +48713398051

Fax: (+48)71/3398075

Check-in from 15h00

Check out up to 12h00

  • OLD TOWN :  144 WOJSZYCKA

  • WROCLAW GL. RAILWAY STATION :  17 RADIO TELEWIZJA

  • WROCLAW GLOWNY RAILWAY STATION :  9, 16 LAST STOP

  • By plane

    WROCLAW STRACHOWICE At 12km / 7.5 miles

  • By train

    WROCLAW GLOWNY At 6km / 3.73 miles

GPS :51.068275, 17.008756

Hotel services

NOVO SQUARE LOUNGE BAR

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 145 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 145 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
    • Polish
    • Russian
    • English
    • German
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Novotel Parking Additional charge
    • On site
Family
  • Services for children
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 295 m²

  • Maximum capacity: 290 people

  • Maximum banquet capacity: 150 people

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Our guest reviews for
Novotel Wroclaw City

100% genuine reviews from our guests

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ALL Rating 4.4/5

3,972 reviews

TripAdvisor Rating 5.0/5

117 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Overall good experience.

Customer review rating 4.5/5

Merey Families - 11/10/2021 Confirmed reviews ALL

A bit far from city center, but easily reachable by car/cab/tram.

Dear MEREY O., We very much appreciate your comments regarding your stay at the Novotel Wroclaw City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Feszczuk Front Office Manager email: H0…

Perfect location, huge parking, super calm

Customer review rating 5.0/5

Kas Business - 11/10/2021 Confirmed reviews ALL

I always take a lot of pleasure by staying in this hotel, super professional team, calm rooms, very good restaurant

Dear Karim, We very much appreciate your comments regarding your recent stay at our hotel. Thank you so much for your review and for rating us 10/10! It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.It was our great pleasure to welcome you and we're glad to hear you had a great time with us. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Novotel Wroclaw City in the near future. Yours sincerely, Olesia Pyrch Guest relations specialist Novotel Wrocław City & ibis budget Wrocław Południe

Amazing.

Customer review rating 5.0/5

P. P. Families - 04/10/2021 Confirmed reviews ALL

It was a memorable positive stay. Guys on reception and kitchen are very sympatic. Rooms,food,and the environment are simply amazing. Thanks very much for your warm welcome and i promise to be back again an again.

Dear P., We very much appreciate your comments regarding your stay at the Novotel Wroclaw City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Feszczuk Front Office Manager email: H0…

XD

Customer review rating 4.5/5

Anonymous Solo - 25/09/2021 Confirmed reviews ALL

spox

Szanowny Panie Romanie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Wroclaw City. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Monika Feszczuk Front Office Manager e-mail: H0…

Good rooms but with problems

Customer review rating 1.0/5

Anonymous Business - 19/09/2021 Confirmed reviews ALL

Rooms were good , but I have to say that me and many of my colleagues suffer from one thing. It was probably eggs which was served because EVERY DAY after breakfast I spend 45 minutes to hour on the toilet because I have such diarrhea. After dinners situation was the same

Szanowny Panie Piotrze, serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Novotel Wroclaw City. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań oraz napotkał Pan na sytuacje, które spowodowały tak niską ocenę naszego obiektu. W ramach Novotel, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Pana opinie są dla nas niezwykle ważne. Pana opinią podzielę się z Szefem Kuchni, który czuwa nad jakością oraz smakiem wydawanych potraw zarówno na bufecie śniadaniowym, jak i w restauracji hotelowej. Zarówno część noclegowa, jak i gastronomiczna w pełni przestrzega zasad HACCP oraz standardów jakości i bezpieczeństwa w zakresie żywności. Dbamy, aby dostarczać dla naszych gości zdrowe, zrównoważone posiłki a menu proponowane dla Państwa projektu było konsultowane i przesyłane z tygodniowym wyprzedzeniem. Sprawdzimy natomiast podstawy Pana opinii, gdyż wszelkie uwagi są dla nas niezwykle istotne. Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości będziemy mieli szansę zaprezentowania usług wysokiej jakości. Z poważaniem, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Well located

Customer review rating 3.0/5

Kokoji Couples - 13/09/2021 Confirmed reviews ALL

Well located for our trip abroad, altho high prize in the room water bottle was missing, there was bad smell from the toilet persisting during the stay, parking additionally 30 zł paid, quite loud, breakfast full of varieties but unfortunately a few empty containers, no tea glasses, espresso coffee spilled from too small glasses, no space for placing the tray while putting the ingredients and also it was difficult to find available table.

Dear Mrs Monika Fijałkowska, I am grateful that you have taken the time to give feedback on your recent stay with us at the Novotel Wrocław City. Please accept my most sincere apologies for any discomfort you have experienced during your stay. We are very sorry in regards to breakfast buffet and empty containers - for sure it was a rush hour and you have experienced moment when we had a need to complete assortment. Nevertheless, it should not to happen. I wish to assure you that all of your mentioned concerns were passed on to F&B department, as our main aim is to exceed the Guest expectations and avoid similar situation from arising in the future. A part from bad experience you have had, I am happy to read that you have also found some pleasant aspects of our location. Your feedback is valuable to us as we are constantly trying to enhance the quality of our service to deliver the best experience to each and every Guest. We hope to regain your trust during a future visit by providing you a good quality service that represents the standards of Novotel. See you soon. Yours sincerely, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Nice hotel

Customer review rating 4.0/5

Magdalena Families - 06/09/2021 Confirmed reviews ALL

All good , location far from city centre.

Dear Magdalena C., we very much appreciate your comments regarding your stay at the Novotel Wroclaw City from 03rd till 05th of September 2021. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you the next time at Novotel Wrocław City! Sincerely, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Great location, very professional and friendly team

Customer review rating 5.0/5

Kas Business - 02/09/2021 Confirmed reviews ALL

Novotel Wroclaw City is the best place to stay in Wroclaw, very professional team, ultra clean rooms, full respect of sanitary rules, perfect location, huge parking

Dear Karim, Thank you for this perfect review. We're thrilled to know you had such an enjoyable experience at Novotel Novotel Wrocław City. It is always wonderful to receive positive feedback. I will share your comments with our team and especially Ella. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We look forward to hosting you again so we can share yet another great experience with you! Sincerely, Novotel Wrocław City & Ibis Budget Wrocław Południe Team

Ok

Customer review rating 5.0/5

Paweł Business - 04/08/2021 Confirmed reviews ALL

Super

Szanowny Panie Pawle, bardzo dziękujemy za Pana zaufanie do naszej marki oraz wybór hotelu Novotel Wrocław City w terminie 19-21.07.2021 r. To dla nasz wielki zaszczyt móc usłyszeć o zadowoleniu naszych Gości z zaprezentowanego serwisu. Cieszymy się niezmiernie, że dzięki naszej obsłudze mogliśmy być powodem zadowolenia naszych Gości. Pragnę zapewnić, że w wielką dumą i przyjemnością podzielę się Pana opinią z resztą załogi hotelu. Jeszcze raz dziękujemy, że mogliśmy gościć Pana w naszych progach :) Cały zespół wraz ze mną ma nadzieję Gościć Pana ponownie podczas kolejnych wizyt we Wrocławiu. Z wyrazami szacunku, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

There are NOVOTELS :) and novotels :(

TripAdvisor rating 2.0/5

Global312368 Business - 16/07/2021 TripAdvisor review

this will not be your best Novotel experience for sure... This was my lucky Stay: problem with parking gate, problem with room card changed twice, sink and shower defect, room not properly cleaned... I tried to forget about this with a nice meal and a glass... but this turned out to make things worse! waiting time despite very limited number of guests, terrible food quality, not even possible to get a glass of wine that day....

Dear Global312368, On behalf of the entire Novotel Wrocław City team, I apologize for any inconvenience you have experienced during your stay. I am truly sorry to hear that your first impression of the hotel was so negatively affected by problem with parking gate, room card system and problem with shower in your room. It is difficult for us to check all that inconveniences as we are not able to check your reservations details. Did you report all that problems to the front office team? As I mentioned - identify your reservatiion number from TripAdvisor review is not able, we would very much appreciate if you could share with us your more precise details regarding the recent stay in private message. Please be asured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. I truly hope that the overall satisfaction of your stay remains a positive one, and that we will soon have another chance to regain your trust and contentment by providing you a high quality service that represents the standards of each Novotels. Yours sincerely, Martyna Fryszkiewicz General Manager Novotel Wrocław City

Awful breakfast arrangement

Customer review rating 3.5/5

Marina Families - 05/07/2021 Confirmed reviews ALL

The buffet is served by a personnel to guests who wait in line. It took us almost two hours to complete our breakfast with kids - the worst hotel experience ever

Dear MARINA T., we very much appreciate your comments regarding your stay at the Novotel Wroclaw City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to the Covid restriction we are systematically working on F&B services arrangement. To be in line with AllSafe certification we provide our service regarding the breakfast buffet. From tomorrow we are starting with beverage station available for preparing by our hotel guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Housekeeping

Customer review rating 3.5/5

Glenn K. Business - 22/05/2021 Confirmed reviews ALL

The policy of only cleaning the room every 5 days is not one I support.

Dear GLENN K., We very much appreciate your comments regarding your stay at the Novotel Wroclaw City. I am sorry for the inconvenience, however these are due to COVID-19 restrictions. We care about the health and safety of our guests, so we introduced restrictive rules for cleaning the rooms and we clean every fifth night and upon guest request. In spite of all I hope you will choose our hotel to next stay in Wroclaw and I truly believe you feel fully satisfied. Sincerely, Agata Mroczko Front Office Manager

Two stays - two sides

TripAdvisor rating 3.0/5

radoslaws2017 01/08/2020 TripAdvisor review

We've stayed there on Monday 27.07.2020 for the first time and we're enchanted. Great room and great service as well. For me this place is (was?) much nicer that Novotel/Ibis near Powstańców Śląskich street. We're so happy about it, that we decided to stay there few days later, on Thursday 30.07, instead of looking for another hotel. And I really like to check some new hotel ;) This time price was higher, but well, that's normal – it's depends on occupancy. I even asked for the same room, 234. Unfortunately we got room 148. It turned out that this room wasn't change according to Accor's N'Room project – old style bathroom with bathtub instead shower, different details, no coffee machine etc. And crème de la crème – view on the ...wall. In my opinion it was room with lower standard and it's misleading for customer that those both rooms are named Superior Room. Pity, because my enthusiasm after first stay is gone.

Szanowny Panie Radosławie, Bardzo serdecznie dziękuję, że zechciał Pan wybrać ofertę naszego hotelu będąc w naszym pięknym Wrocławiu. Dziękuję także bardzo gorąco za komentarz odnoszący się do każdego z pobytów, bowiem każda opinia naszych Gości jest dla nas bardzo cenna. Sprawił nam Pan wielka radość, co jest najpiękniejszym gestem naszych Gości opisując naszą gościność i otwartość naszego zespołu. W imieniu wszystkich bardzo gorąco dziękuję. Pozwolę sie odnieść do komentarza o drugim Pana pobycie. Ze względu na reżim sanitarny mamy ograniczoną pulę pokoi, które są przeznaczone do kwarantanny dla bezpieczeństwa naszych Gości. Tym samym niestety nie jesteśmy w stanie w niektórych dniach oferować naszym stałym Gościom przy kolejnych pobytach ich ulubionych pokoi, co zawsze staraliśmy sie robić. Przykro nam bardzo, że tym razem nie zdołaliśmy spełnić Pana oczekiwań. Wszystkie pokoje w hotelu są zmodernizowane do standardu N'Room, jednakże łazienki w tych pokojach 50/50 są o 2 standardach" N'Room z roku 2018/2019 oraz Novation (biały wystrój z elementami niebieskimi) z roku 2017. Zaledwie 5 pokoi w hotelu jest z wanną, które to wyposażenie także nasi Goście czasami sobie życzą. Bedziemy pamiętać, aby podczas kolejnego pobytu zaproponować Panu pokój, o jakim Pan pisze. Ekspres do kawy jest wyposażeniem pokoi o podwyższonym standardzie Executive.. Mam nadzieję, że odwiedzi nas Pan ponownie i będziemy mogli zaprezentowac oczekiwany przez Pana poziom naszych usług. Łączę naserdeczniejsze życzenia i wielu do nas powrotów Ilona Porwoł Dyrektor Hotelu

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