Novotel Wroclaw City 3 stars

Customer review rating (ALL Rating) 4.6/5 931 reviews

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Novotel Wroclaw City - Image 1
Novotel Wroclaw City - Image 2
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Novotel Wroclaw City - Image 4
ul. Wyścigowa 35, 53-011 WROCLAW, Poland

Description

Hotel extras

  • In exclusive residential district of Wroclaw

  • Restaurant overlooking the garden, extensive buffet breakfast

  • Conference center, high speed wireless Internet

  • Playroom for kids with games console

  • Close to highway, convenient access to city center

Our accommodation(s)

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Hotel location

Novotel Wroclaw City

ul. Wyścigowa 35
53-011 WROCLAW
Poland

GPS:51.068275, 17.008756

Telephone
Fax +48 71 339 80 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Non contractual photo

After an exhausting day join us for a cup of coffee or a drink. The atmosphere here is perfect for both business meetings and relaxation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  931 reviews

TripAdvisor Rating  4.9/5  418 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Simon B. Couples - Confirmed reviews ALL

I want to make it clear that the staff were great. However we had 2 main issues: 1) Zl 49 to park on the outskirts of Wroclaw when inner city car parks are cheaper and streets close the hotel are free is ridiculous. 2) The noise was horrific. Children running up and down corridors at all hours, other rooms partying with other rooms. Numerous rooms and guests complained about the behaviour of certain rooms and although security spoke to them it didn't stop. They should have been kicked out.

Dear Mr. Simon B., thank you for taking the time to share your feedback regarding your stay at Novotel Wrocław City. We are glad to hear that you appreciated our staff, and we would also like to address the issues you raised. Regarding parking, it is entirely optional for our guests. While our monitored, on-site parking offers monitoring and easy access, guests are always free to choose alternative options in the area. As for the noise, we sincerely apologize for the disturbance. Although we did not receive other noise reports that night, we fully believe such situations may have occurred. Weekends are particularly busy during the Christmas Market period, but this should never affect the comfort of our guests. We take every report seriously, our security intervenes when needed, and in cases of rule violations we can discontinue the service or offer a quieter room when available. We apologize for the inconvenience you experienced and will review the matter with our reception team. Thank you again for your comments, and we hope to welcome you back for a more comfortable stay in the future in Wrocław. Warm regards, Martyna Fryszkiewicz General Manager Novotel Wrocław City e-mail: ma…

Customer review rating 3.5/5

Nataliia S. Families - Confirmed reviews ALL

Good experience. Well equipped rooms. Everything you need for a stay. Great staff. Except food at the restaurant. We were totally disappointed. It doesn’t worth it’s price. But 5 stars service goes to nice lady waitress.

Dear Nataliia, thank you for sharing your rating with us. We are pleased to hear that your stay with us mt your expectations, when it comes to staff and equipment. We are sorry for the bad experience at the restaurant. If you want to share your thoughts with us, please contact us at H0… Each comment helps us to maintain better service. We hope that despite the food at our restaurant you were able to have a comfortable stay. We hope to see you again. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 5.0/5

Matthew L. Couples - Confirmed reviews ALL

We had a quick overnight stay which was very nice. The staff were excellent and the room was in great shape

Dear Matthew, thank you very much for your kind review. We are delighted to hear that you enjoyed your short stay with us and appreciated both the cleanliness and comfort of your room. It’s wonderful to know that our staff made such a positive impression: your kind words are a great motivation for the whole team. We hope to welcome you back again soon for another pleasant stay in Wrocław. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 4.5/5

Stephanie E. V. Families - Confirmed reviews ALL

Friendly and helpful staff, clean and spacious rooms.Good onsite restaurant and extraordinary breakfast buffet. Table football and pool were great.

Dear Stephanie, thank you very much for your detailed feedback and kind words about our team, cleanliness, and restaurant. We’re happy to hear you enjoyed the breakfast buffet, as well as the entertainment options like table football and pool. We sincerely apologize for the issue with the bathroom bin — your comment has been passed on to our housekeeping department to ensure this doesn’t happen again. Regarding the air conditioning, it is indeed managed centrally as part of our sustainability efforts to reduce energy consumption, but we always aim to maintain a comfortable temperature for our guests. We hope to welcome you back soon for another pleasant stay. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 5.0/5

Iwona Z. Solo - Confirmed reviews ALL

Super

Szanowna Pani Iwono, serdecznie dziękujemy za najwyższą ocenę po pobycie w hotelu Novotel Wrocław City! Jesteśmy zachwyceni, że mogliśmy zapewnić Pani bezbłędny pobyt i mamy nadzieję, że już niedługo będziemy mieli okazję gościć Panią ponownie! Do zobaczenia Aleksandra Wronecka Specjalistka ds. relacji z Gośćmi Novotel Wrocław City & Ibis Budget Wrocław Południe

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  • 453 reviews 9.7/10 Breakfast
  • 205 reviews 8.9/10 Cleanliness
  • 192 reviews 9/10 Vibe
  • 135 reviews 8.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.