Novotel Wroclaw City Hotel 3 stars

Customer review rating 4.4/5 3,424 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Wroclaw City
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • In exclusive residential district of Wroclaw

  • Restaurant overlooking the garden, extensive buffet breakfast

  • Conference center, high speed wireless Internet

  • Playroom for kids with games console

  • Close to highway, convenient access to city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Cash machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Outdoor playground for children
  • Jogging track (Nearby)
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wroclaw City

ul. Wyścigowa 35
53-011
wroclaw
poland

Tel: +48713398051

Fax: (+48)71/3398075

Check-in from 14h00

Check out up to 12h00

  • OLD TOWN :  144 WOJSZYCKA

  • WROCLAW GL. RAILWAY STATION :  17 RADIO TELEWIZJA

  • WROCLAW GLOWNY RAILWAY STATION :  9, 16 LAST STOP

  • By plane

    WROCLAW STRACHOWICE At 12km / 7.5 miles

  • By train

    WROCLAW GLOWNY At 6km / 3.73 miles

GPS :51.068275, 17.008756

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Comfortable Superior Room with 1 double bed.

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Courtyard View, Garden View *

* Subject to availability

  • Bathroom products
  • Direct dial telephone

Comfortable Superior Room with 1 double bed and convertible sofa.

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Bathroom products
  • Direct dial telephone

Comfortable Superior Room with twin beds.

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Courtyard View, Garden View *

* Subject to availability

  • Direct dial telephone

Comfortable Executive Room with 1 double bed.

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Courtyard View, Garden View *

* Subject to availability

  • Bathroom products
  • Direct dial telephone

Functional apartment with separate bedroom and living room

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
Rooms

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Lunch

13:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Non contractual photo

After an exhausting day join us for a cup of coffee or a drink. The atmosphere here is perfect for both business meetings and relaxation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 295

  • Maximum capacity: 290 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Wroclaw City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,424 reviews

tripadvisor

TripAdvisor Rating 5.0/5

62 reviews

Location and service were good

Customer review rating 4.4/5

Sinjoo J. Business - 17/10/2020 Confirmed reviews ALL

Actually accommodation is old but I am always satisfied when I booked because of Mr. Grzegorz Mokrzanowski. I make reservation at several hotels in Wroclaw but there is no worker who is nice and good works like Mr. Grzegorz Mokrzanowski in other hotels. Mr. Grzegorz Mokrzanowski is kindest and quickly responds. Facilities are old of Novotel city but I like booked in Novotel city because of Mr. Grzegorz Mokrzanowski.

Dear SinJoo J., Thank you for taking time to review your cooperation with our hotel. Mr. Grzegorz Mokrzanowski is flattered with your kind words and thanks you from the bottom of his heart. Please visit our hotel - we went under renovation and now all rooms are new, we are sure you will be pleasantly surprised. We hope to accommodate your guests again soon! Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Super

Customer review rating 4.4/5

Erwin_m Business - 02/10/2020 Confirmed reviews ALL

Super

Szanowny Panie Erwinie, bardzo dziękujemy za poświęcenie czasu by podzielić się z nami swoimi wrażeniami z pobytu w Novotel Wrocław City. Pozytywne oceny to zawsze ogromna przyjemność! Mamy nadzieję, że wkrótce będziemy mieli przyjemność gościć Pana ponownie. Do zobaczenia we Wrocławiu! Aleksandra Swojnóg Guest Expeirence Specialist

good F. stay, all happy with all service

Customer review rating 4.4/5

Chojnowscy F. Families - 30/08/2020 Confirmed reviews ALL

Crew always helpful, very resilient, pro active in approach, good food, breakfast and lunch menu. Lobby bar opened till 10pm, could by min 1h longer.

Dear Guests! We very much appreciate your comments regarding your stay at the Novotel Wroclaw City. It is always a pleasure to receive positive feedback. Thank you very much for so many nice words about our staff and hotel standard. We hope your next visit will be as pleasant as the previous one. Sincerely, Maja Grzywacz Guest Experience Specialist

Great location, friendly and professional team

Customer review rating 4.4/5

Kas Business - 27/08/2020 Confirmed reviews ALL

My stay was perfect, very nice room, very oprofessional team, I felt like at home, and I wish all the Novotel could provide the same service level !

Dear Karim, I am very much appreciate your comments regarding your first stay at our hotel and thank you very much so many nice words about our team. As you know it is the greatest award for us. We are very happy that you are with us and we are waiting for your next visit. Have a great day and warm regards from whole my team Ilona Ilona Porwoł Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Great place with pleasant garden

Customer review rating 4.4/5

Marcin P. Business - 19/08/2020 Confirmed reviews ALL

great option with restaurant in the garden (and with grill). decent parking places and cosy atmosphere.

Dear Mr. Marcin, We really appreciate your comments regarding your stay at the Novotel Wroclaw City. It is always a big pleasure to receive positive feedback! Thank you for appreciating the atmosphere of our hotel (our goal is to make Guests feel like at home ;), our garden with barbecue (summer without a barbecue? - not at Novotel Wrocław City!) and the parking facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maja Grzywacz Guest Experience Specialist

Two stays - two sides

TripAdvisor rating 5.0/5

radoslaws2017 01/08/2020 TripAdvisor review

We've stayed there on Monday 27.07.2020 for the first time and we're enchanted. Great room and great service as well. For me this place is (was?) much nicer that Novotel/Ibis near Powstańców Śląskich street. We're so happy about it, that we decided to stay there few days later, on Thursday 30.07, instead of looking for another hotel. And I really like to check some new hotel ;) This time price was higher, but well, that's normal – it's depends on occupancy. I even asked for the same room, 234. Unfortunately we got room 148. It turned out that this room wasn't change according to Accor's N'Room project – old style bathroom with bathtub instead shower, different details, no coffee machine etc. And crème de la crème – view on the ...wall. In my opinion it was room with lower standard and it's misleading for customer that those both rooms are named Superior Room. Pity, because my enthusiasm after first stay is gone.

Szanowny Panie Radosławie, Bardzo serdecznie dziękuję, że zechciał Pan wybrać ofertę naszego hotelu będąc w naszym pięknym Wrocławiu. Dziękuję także bardzo gorąco za komentarz odnoszący się do każdego z pobytów, bowiem każda opinia naszych Gości jest dla nas bardzo cenna. Sprawił nam Pan wielka radość, co jest najpiękniejszym gestem naszych Gości opisując naszą gościność i otwartość naszego zespołu. W imieniu wszystkich bardzo gorąco dziękuję. Pozwolę sie odnieść do komentarza o drugim Pana pobycie. Ze względu na reżim sanitarny mamy ograniczoną pulę pokoi, które są przeznaczone do kwarantanny dla bezpieczeństwa naszych Gości. Tym samym niestety nie jesteśmy w stanie w niektórych dniach oferować naszym stałym Gościom przy kolejnych pobytach ich ulubionych pokoi, co zawsze staraliśmy sie robić. Przykro nam bardzo, że tym razem nie zdołaliśmy spełnić Pana oczekiwań. Wszystkie pokoje w hotelu są zmodernizowane do standardu N'Room, jednakże łazienki w tych pokojach 50/50 są o 2 standardach" N'Room z roku 2018/2019 oraz Novation (biały wystrój z elementami niebieskimi) z roku 2017. Zaledwie 5 pokoi w hotelu jest z wanną, które to wyposażenie także nasi Goście czasami sobie życzą. Bedziemy pamiętać, aby podczas kolejnego pobytu zaproponować Panu pokój, o jakim Pan pisze. Ekspres do kawy jest wyposażeniem pokoi o podwyższonym standardzie Executive.. Mam nadzieję, że odwiedzi nas Pan ponownie i będziemy mogli zaprezentowac oczekiwany przez Pana poziom naszych usług. Łączę naserdeczniejsze życzenia i wielu do nas powrotów Ilona Porwoł Dyrektor Hotelu

Decent stay

Customer review rating 4.4/5

Wojciech K. Business - 22/07/2020 Confirmed reviews ALL

It was pretty good: comfortable bed, stable wifi, good breakfast.

Szanowny Panie Wojciechu, Bardzo serdecznie dziekuemy za pobyt i ocenę naszych usług. dziękujemy także za cenny uwagi, które pozwolą nam jeszcze lepiej dopasować ofertę do Państwa oczekiwań. Postaramy się, aby podczas koeljnych Pana odwiedzin pokój był usytuowany bliżej recepcji i restauracji. Zadbamy także, aby w pokoju nie zabrakło gazowanej wody. Będzie nam bardzo miło gościć Pana ponownie. Serdecznie zapraszam i do zobaczenia wkrótce Łącze gorące pozdrowienia w imieniu całego zespołu NWCity Ilona Porwoł Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Almost as good as before the COVID-19

Customer review rating 4.4/5

Marek Business - 17/07/2020 Confirmed reviews ALL

This hotel has been my favorite in Wrocław, and it still is. Quiet, spacious location, good rooms. Many things have changed due to the pandemic: no more sumptuous smorgasbord breakfast, three soups and four main dishes available in dinner menu. But the people are still caring and willing to help, in spite of the circumstances.

Szanowny Panie Marku, Bardzo serdecznie dziękujemy za pobyt w naszym hotelu i podzielenie się z nami tak miłeym komentarzem, w szczególności dotyczącym ważnym dla nas bezpieczeństwem naszych Gości. Pragnę dodać, że w ostatnim czasie wprowadziliśmy dodatkowa kartę Summer Garden Menu, któa zawiera także orzeżwiające propozyje napojów takich jak lemoniady, mrożone herbaty i kawy oraz shakes. Natomiast w okresie lata do końca sierpnia w każdy wtorek i środę zapraszamy naszych Gości do ogrodu na menu grillowe z karty Grill & Chill. Serdecznie zapraszamy. Będzie nam niezmiernie miło gościć Pana ponownie. Łączę serdeczne pozdrowienia od całego zespołu NWCity Z poważaniem, Ilona Porwoł Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

OK

Customer review rating 4.4/5

Hans T. T. Business - 16/03/2020 Confirmed reviews ALL

Dirty Rooms. Lot of noise from reception.

Friendly staff

Customer review rating 4.4/5

Be Business - 13/02/2020 Confirmed reviews ALL

I am always welcomed by the staff. Rooms are newly remodeled and clean.

Dear Guest, We really appreciate your positve feedback! Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you again. Sincerely, Ilona Porwol General manager

Family friendly & well located

Customer review rating 4.4/5

Lukasz Families - 10/02/2020 Confirmed reviews ALL

Friendly crew, tasty food. Facility is well prepared to meet the needs of families with kids. Perfect idea to organize "small playground" next to restaurants' tables. Very welcoming approach. We really appreciate the care of manager. Once again the receptionist (Aleksandra) exceeded the expectations while preparing the final invoice (VAT ID missing on one of restaurants receipts - SOLVED!). Two small concerns: 1) about the sofa quailty in the room (really hard to sleep - in the same hotel there are more comfortable ones than the one placed in the room 125). 2) about the noises you can hear from different hotel rooms via ventialtion ducts - tv/laughs in the night (that was the first we visited this hotel as fully booked - previous visits were more quiet and comfortable) Thank you and we really look forward to stay at this hotel once again!

Dear Mr. Lukasz, We very much appreciate your comments regarding your stay at the Novotel Wroclaw City. I am glad you enjoyed your stay, and I will certainly pass your appreciation to our team. Please accept my sincere apologies for the inconvenience caused. I will investigate this further and ensure necessary actions have been taken. We hope we have the opportunity to welcome you back to the hotel in the future. Sincerely, Ilona Porwoł General manager

위치가 좋습니다.

Customer review rating 4.4/5

이상아 (. S. A. Business - 07/02/2020 Confirmed reviews ALL

Hello. Im Lee Sang Ah. It is so good to stay Novotel city in Wrocław, Poland But I have problem with your hotel. I got it from your hotel and I have some question about this. ① You think It happen to the wardrobe by my fault(laundary) When I take a laundary and hang up in the wardrobe, I lay shower tower on partition of wardrobe to prevent premeating water to the wardrobe. But there is no shower tower in your picture. ② When I stay in your hotel for the first time, I didnt check my room condition. (Actually it is not common checking room condition when people stay in hotel) So I don`t know it already happen to the wardrobe because of me or not. ③ You want me to compensate it 2000 PNL. But I dont understand, it is so expensive. ( It is just damaged one part of the wardrobe ) Because of these reason, I can't accept your ask to compensate 2000 PNL.

Dear Mr. Lee, We very much appreciate your comments regarding your stay at the Novotel Wroclaw City. We are very happy that you are with us and you appreciate our service and hotel standard. Regarding the situation which you describe, let us solve it by communicating with you directly as it was before. I am convinced that we will work out a common solution. Thank you again for sharing your experience, and we hope your next visit will be as well pleasant and comfortable. with best regards, Ilona Porwoł Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Excellent room and very good staff

Customer review rating 4.4/5

Walter Business - 31/01/2020 Confirmed reviews ALL

I enjoyed a spacious room with very good noise insulation, a large bed with a variety of pillow, a small fridge and a station for coffee & thee. The staff was very friendly, helpful and spoke very good English. I had a very nice stay. I hope next time I can enjoy a longer stay. Thank you !

Dear Mr. Walter, thank you for sharing your valuable feedback. We are more than happy that stay in our hotel was enjoyable. With great pleasure we will share your review with all of our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilona Porwoł General manager

good location and large parking

Customer review rating 4.4/5

Anna Business - 22/01/2020 Confirmed reviews ALL

rooms, reception and the people ware nice and helpful only foods ware not so good , f.e. fries and meat was cold and not enough for everyone.

Dear Anna, Thank you for taking the time to share your feedback and some kind words about our personel. We are very sorry to hear that the restaurant did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Sincerely, Ilona Porwol General manager

kind staff

Customer review rating 4.4/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

Actually facilities of NOVOTEL WROCLAW CITY are not very good but staffs are friendly and good at job. Especially I think Mr. Grzegorz Mokrzanowski is best coordinator. Every time he replies quickly and deals with problems well.

Dear Guest, I'm very happy to read that you were very satisfied with the service provided by our team. We are so thankful for your opinion about our staff - especially Grzegorz. We all look forward to welcoming you back again, Sincerely, Ilona Porwoł General manager

Pleasant

Customer review rating 4.4/5

Alex Families - 05/01/2020 Confirmed reviews ALL

Everything was great!

Dear Alex, Thank you so much for your positive feedback! We really appreciate that you have taken time to share with us your impressions regarding your recent stay at Novotel Wrocław City. We hope to welcome you again. Sincerely, Ilona Porwol General manager

Not at usual Novotel Standards

Customer review rating 4.4/5

Gulsah A. Families - 01/01/2020 Confirmed reviews ALL

Not satisfied

Dear Guests, Thank you very much for your stay at our hotel and for sharing your feedback to us. We are very sorry to hear that despite of efforts of the reception team we did not meet all your expectations. We are very sad because of it and please take our apologize. Please be sure as well that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. With best regards. Best Regards, Ilona Porwoł Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Very nice staff

Customer review rating 4.4/5

Dragan K. Business - 22/12/2019 Confirmed reviews ALL

I wanted to stay in Novotel City because my colleagues stayed there. Unfortunately two nights the hotel was fully booked. The hotel staff found me room for the first night in Ibis, and the second night they found the way for me to stay in the hotel, same room. The staff at the hotel is very kind and helpful.

Dear Mr K., it was a pleasure to welcome you. We appreciate for taking your time to share your experience with us. We are looking forward to welcoming you again. Sincerely, Ilona Porwol General manager

nice

Customer review rating 4.4/5

Anonymous Business - 20/12/2019 Confirmed reviews ALL

OK all good :) nice location good rooms . Beer its to expensive

Dear Guest, We really appreciate your positve feedback! Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you again. Sincerely, Ilona Porwol General manager

Expected

Customer review rating 4.4/5

Evgeny Families - 16/12/2019 Confirmed reviews ALL

Everything was ok and expected. Unclarity with two Novotel hotels Centrum and City. I spent extra 15 PLN because I went to another Novotel. Taxi driver said I wasn’t the first this day. I’d recommend to change name of Novotel City knowing it is NOT in the downtown

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ilona Porwol General manager

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