Novotel Wroclaw City 3 stars

Customer review rating (ALL Rating) 4.7/5 962 reviews

Best price
guarantee
Novotel Wroclaw City - Image 1
Novotel Wroclaw City - Image 2
Novotel Wroclaw City - Image 3
Novotel Wroclaw City - Image 4
ul. Wyścigowa 35, 53-011 WROCLAW, Poland

Description

Hotel extras

  • In exclusive residential district of Wroclaw

  • Restaurant overlooking the garden, extensive buffet breakfast

  • Conference center, high speed wireless Internet

  • Playroom for kids with games console

  • Close to highway, convenient access to city center

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Wroclaw City

ul. Wyścigowa 35
53-011 WROCLAW
Poland

GPS:51.068275, 17.008756

Telephone
Fax +48 71 339 80 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  962 reviews

Customer review rating 2.0/5

Yuriy K. Families - Confirmed reviews ALL

The bathroom and toilet were very old and in a poor state; it was very loud to open/close the door. We have a baby, and that was very annoying. The quality of 3 different dinner dishes was bad, the children refused to eat

Dear Mr. Yuriy, thank you for taking the time to share your feedback regarding your recent stay at Novotel Wrocław City from 12th till 13th of June this year. We are very sorry to learn that your experience did not meet your expectations, particularly with regard to the condition of the bathroom, the noise caused by the door, and the quality of the dinner dishes. Please accept our sincere apologies for the discomfort this caused, especially given that you were travelling with a baby. We would like to kindly note that we did not receive any report regarding the noisy or squeaking door during your stay. Whenever such issues are reported to our reception team, we always aim to respond immediately and resolve them as quickly as possible. Our technical team is present on-site and is available to assist promptly with any maintenance issues to ensure our guests’ comfort. Regarding your comments about the dinner experience, we would be grateful if you could provide more details about the specific dishes ordered. As the payment was made in cash, we are unfortunately unable to identify the exact bill connected to your stay. Additionally, no concerns were reported by our restaurant team during your visit. In order for us to properly investigate and improve both service and food quality, we would need to understand exactly what was consumed and when. We appreciate your comments regarding breakfast, Wi-Fi, check-out experience, and our team’s service. Your feedback is valuable and helps us improve where necessary while maintaining the areas where we perform well :) We hope you will consider giving us another opportunity in the future to provide you and your family with a much more comfortable and enjoyable stay. Kind regards, Martyna Fryszkiewicz General Manager Novotel Wrocław City e-mail: ma…

Customer review rating 4.5/5

Hugo D. Couples - Confirmed reviews ALL

Rooms were good - I liked the environment friendly free sparkling water arrangement.

Dear Hugo D., thank you so much for sharing your thoughts after your stay with us. We are happy that you found your say satisfactory, especially when it comes to the free sparkling water. Thank you once again and we hope to see you soon. Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 3.5/5

Lee H. Business - Confirmed reviews ALL

Staff, food, bed, room and the whole site was excellent. The only downside was the room was incredibly hot every night and sleeping was difficult. When I asked about air conditioning the staff said they are not allowed to turn it on at this time of year

Dear Lee H., thank you very much for your kind feedback after your stay with us. We are delighted to hear that you appreciated the staff, food, room, and overall hotel experience. It is always encouraging to receive such positive comments. At the same time, we are sorry to hear that the room temperature affected your comfort. Our hotel operates on a seasonal system, meaning it is set either to heating or cooling mode. During your stay, the system was still in heating mode, which unfortunately made it impossible to switch to air conditioning. We understand that this can be inconvenient, especially during warmer nights, and we truly appreciate your understanding. Thank you once again for your feedback, and we hope to welcome you back in the future. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 4.5/5

Milan L. Business - Confirmed reviews ALL

Few challenges with invoicing system, which should be somehow solved. At least for foreigners if local guests managed by authorities.

Dear Milan L., thank you for your feedback after your stay with us. We are very pleased to hear that you had a comfortable stay and that you enjoyed our kitchen. At the same time, we regret the difficulties you experienced with the invoicing process. Please note that the National e-Invoicing System (KSeF) has been obligatory across Poland since April and applies uniformly to all businesses, regardless of the hotel or brand. As such, these procedures are regulated externally and remain the same across the entire market. We understand that this may be unfamiliar or inconvenient, especially for foreign guests, and we appreciate your understanding. Thank you once again for your remarks, and we hope to welcome you again in the future. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 2.0/5

Saeyeong J. Business - Confirmed reviews ALL

A reception that is woefully inadequate to accommodate all guests. There are quite a lot of rooms and guests, but there is only one staff member at the reception. I had to wait a long time. Also, invoices are provided only via email.

Dear Mr. J., thank you for sharing your feedback after your stay with us. We are sorry to hear that your arrival experience was affected by waiting time at reception. At peak hours, there may unfortunately be periods of higher occupancy, but we understand how important smooth and efficient check-in is, and we will take your comments into account when reviewing staffing levels and guest flow. Regarding invoices, please note that they are issued in accordance with current regulations and are sent electronically to the email address provided at check-in, which allows for faster and more efficient processing. At the same time, we would like to inform you that the National e-Invoicing System (KSeF) has been introduced in Poland since April and applies uniformly to all hotels and companies, regardless of brand or chain. As such, this process is standardized and not dependent on the property itself. Thank you again for your feedback, and we hope to have the opportunity to provide you with a smoother experience in the future. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Other web-users rate our hotel

  • 403 reviews 8.7/10 Location
  • 549 reviews 7.6/10 Room
  • 747 reviews 9.5/10 Service
  • 11 reviews 9.5/10 WiFi
  • 478 reviews 9.6/10 Breakfast
  • 207 reviews 9.1/10 Cleanliness
  • 198 reviews 8.9/10 Vibe
  • 149 reviews 8.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Wroclaw Hotels
Legal information PDF