Novotel Wroclaw City 3 stars

Customer review rating (ALL Rating) 4.7/5 961 reviews

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Novotel Wroclaw City - Image 1
Novotel Wroclaw City - Image 2
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ul. Wyścigowa 35, 53-011 WROCLAW, Poland

Description

Hotel extras

  • In exclusive residential district of Wroclaw

  • Restaurant overlooking the garden, extensive buffet breakfast

  • Conference center, high speed wireless Internet

  • Playroom for kids with games console

  • Close to highway, convenient access to city center

Our accommodation(s)

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Room 1

Hotel location

Novotel Wroclaw City

ul. Wyścigowa 35
53-011 WROCLAW
Poland

GPS:51.068275, 17.008756

Telephone
Fax +48 71 339 80 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  961 reviews

Customer review rating 5.0/5

Joanna K. Families - Confirmed reviews ALL

Dear Joanna, thank you for your kind review after your stay with us. We are delighted to know that you enjoyed the peaceful atmosphere, cleanliness, and the comfort of your stay. It is wonderful to hear that you found our hotel well equipped with everything you needed for a relaxing and comfortable visit. Your positive feedback is greatly appreciated and serves as wonderful motivation for our entire team. We look forward to welcoming you back on your next visit to Wrocław. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 3.5/5

Daniyar K. Families - Confirmed reviews ALL

Dear Daniyar K., thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed your stay with your family and appreciated our breakfast, convenient location, and parking facilities. It is great to know that, despite being slightly outside the city centre, our location worked well for travelling by car and exploring Wrocław. We are sorry to hear that the sofa bed did not provide the level of comfort you expected. We understand that the quality of sleep is especially important when travelling with family. Thank you for sharing your comments regarding the mattress, size of the sofa bed, and bedding – we will pass them on to the technicial team for review. We appreciate your positive overall assessment of the hotel and hope to welcome you and your family again in the future, providing an even more comfortable stay. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 2.0/5

Yuriy K. Families - Confirmed reviews ALL

Dear Mr. Yuriy, thank you for taking the time to share your feedback regarding your recent stay at Novotel Wrocław City from 12th till 13th of June this year. We are very sorry to learn that your experience did not meet your expectations, particularly with regard to the condition of the bathroom, the noise caused by the door, and the quality of the dinner dishes. Please accept our sincere apologies for the discomfort this caused, especially given that you were travelling with a baby. We would like to kindly note that we did not receive any report regarding the noisy or squeaking door during your stay. Whenever such issues are reported to our reception team, we always aim to respond immediately and resolve them as quickly as possible. Our technical team is present on-site and is available to assist promptly with any maintenance issues to ensure our guests’ comfort. Regarding your comments about the dinner experience, we would be grateful if you could provide more details about the specific dishes ordered. As the payment was made in cash, we are unfortunately unable to identify the exact bill connected to your stay. Additionally, no concerns were reported by our restaurant team during your visit. In order for us to properly investigate and improve both service and food quality, we would need to understand exactly what was consumed and when. We appreciate your comments regarding breakfast, Wi-Fi, check-out experience, and our team’s service. Your feedback is valuable and helps us improve where necessary while maintaining the areas where we perform well :) We hope you will consider giving us another opportunity in the future to provide you and your family with a much more comfortable and enjoyable stay. Kind regards, Martyna Fryszkiewicz General Manager Novotel Wrocław City e-mail: ma…

Customer review rating 4.5/5

Hugo D. Couples - Confirmed reviews ALL

Dear Hugo D., thank you so much for sharing your thoughts after your stay with us. We are happy that you found your say satisfactory, especially when it comes to the free sparkling water. Thank you once again and we hope to see you soon. Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Customer review rating 3.5/5

Lee H. Business - Confirmed reviews ALL

Dear Lee H., thank you very much for your kind feedback after your stay with us. We are delighted to hear that you appreciated the staff, food, room, and overall hotel experience. It is always encouraging to receive such positive comments. At the same time, we are sorry to hear that the room temperature affected your comfort. Our hotel operates on a seasonal system, meaning it is set either to heating or cooling mode. During your stay, the system was still in heating mode, which unfortunately made it impossible to switch to air conditioning. We understand that this can be inconvenient, especially during warmer nights, and we truly appreciate your understanding. Thank you once again for your feedback, and we hope to welcome you back in the future. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe

Other web-users rate our hotel

  • 404 reviews 8.5/10 Location
  • 537 reviews 7.9/10 Room
  • 733 reviews 9.5/10 Service
  • 11 reviews 9.4/10 WiFi
  • 486 reviews 9.6/10 Breakfast
  • 211 reviews 9.2/10 Cleanliness
  • 198 reviews 8.8/10 Vibe
  • 153 reviews 8.9/10 Amenities

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