ibis Styles Wroclaw Centrum

As i travel by train, i prefer a hotel near a station. this one is less than five minutes walk away. The staff are helpful, the rooms are nice and breakfast isn't bad

Safe secure underground parking. clean nicely decorated room. spacious bathroom. liked the flip-up shelves and the lighting in the room was good. The bed was very comfortable. We did find that the underground parking was challenging to get to, and it is three levels down which wasn’t explained before we arrived. The hotel did give written word instructions but only where to park not how to get there; a map / diagram would have been a good idea. There were roadworks everywhere and we were driving round and round, so we phoned the hotel but the receptionist was not particularly helpful on the phone. However, finally, a friendly guest helped us with the parking. When we did eventually get into the hotel to check in, the receptionist explained nothing about how to access the lift (you need the key card) and didn’t explain we could have had breakfast (at a cost of course).

That was the worst check-in I have ever seen. First, I received a very misleading e-mail with two different informations about check-in. One saying about the standard rule for occupancy and availability, and right on top of this, another message saying that the room would be available from 9AM without any extra charge. I tried to explain this several times in aa very polite and straightforward way, but the girl on the front desk decided that the best way too deal with this was to raise her voice in from the audience that was waiting in a queue and starting repeating the same thing over and over. I decided to say thank you and just left the hotel. Then, later on, around 4PM when I finally managed to get back for the check-in, the person started to do my check-in (we were speaking in English), then suddenly he turns to the person that is with me, starts to speak in Polish and left me there "hanging in the air" without understand what's going on. Then I had to ask the person that was with me, what's going on. Only after that, I learned that the hotel was upgrading my room. This really messed and impolite. There's no upgrade that could possibly fixed the humiliation of have someone inexperient raising her voice to you (whereas one is being polite all the time), have to change clothes in the office's bathroom because of a mislead message that was saying that my room would be ready while it wasn't, and finally, having someone working and speaking with you in English and just his back to talk to someone that wasn't the person that had made the reservation in the first place, that's non-sense and impolite to say the least. To not mention that my wife had to stay waiting in some shopping center and then at the hotel reception for hours due to all this mess caused by the hotel. The reasoning provided by the attendant was: "That's a message from booking". To me, it doesn't make any sense, as at the end of the day, whatever message that is being sent to guests it's the hotel responsibility, not booking, and if this is wrong on the booking side, it still the Hotel responsibility to safeguard their guests and avoid such mistakes, and not have an attendant in a defensive position raising her voice to guests. Overall, I'm very unsatified with the way the whole situation was mishandled by the attendants. They should be trained to calmly listen to the guest, understand the issue and calmly try to resolve guest's problems (specially if it wasn't caused by the guest). Jumping into conclusions and armed with a defensive position, while raising a voice to guest is just a clear sign of ill preparedness of the team.

Great and convenient location for short trip.

Ok. Internal staff and service communication needs to improve.