Mercure Toulouse Sud hotel 4 stars

Customer review rating (ALL Rating) 4.8/5 914 reviews

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Description

Hotel extras

  • Gym

  • Covered terrace

  • Free private car park

  • Communicating rooms for families

  • Served by Téléo, Toulouse's premier cable car, from May 14

Our accommodation(s)

Hotel location

Mercure Toulouse Sud hotel

3 Avenue Irene Joliot Curie
31100 TOULOUSE
France

GPS:43.555046, 1.429818

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our bar on the ground floor is open every day. Enjoy our terrace and relax all day long.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  914 reviews

Customer review rating 4.0/5

Adelheid R. Business - Confirmed reviews ALL

really nice hotel with a big issue, namely the toads in the pond. The noise is unbearable especially during the night. As it was not the first time I stayed there I had hoped that this noise issue from outdoors would have been addressed, but I was wrong

Dear Mrs R., Thank you for your loyalty and for taking the time to share your feedback. We are pleased to know that you still consider our hotel a really nice place to stay. We sincerely regret, however, that the noise from the toads in the pond disturbed your nights and affected your overall experience once again. We understand how frustrating this must have been, especially as you were hoping for improvements since your previous stay. Unfortunately, this is a natural and seasonal phenomenon that remains difficult to fully control, but we truly appreciate your comments as they help us continue looking for possible solutions to improve our guests’ comfort. We hope to have the opportunity to welcome you again under better conditions. The Mercure Toulouse Sud Team.

Customer review rating 4.0/5

Ian L. Couples - Confirmed reviews ALL

Comfortable, conveniently located modern hotel with very clean and well presented room. Only major criticism is that we were two in a double room, but we were provided with only one bath towel and one small hand towel in the bathroom! We agree with your environment policy, but surely for the price we paid we should rightfully expect to share towels! Seems rather mean and penny pinching. Also found reception area rather stark and seating area rather unwelcoming.

Dear Mr L., Thank you for taking the time to share your detailed feedback. We are delighted to read that you appreciated the comfort, cleanliness, and convenient location of our hotel. We are, however, truly sorry for the inconvenience regarding the towels in your room. This is certainly not the standard we aim to provide, and we fully understand your frustration. Your remarks have been shared with our housekeeping team to ensure this does not happen again. Our environmental commitments are important, but they should never come at the expense of our guests’ comfort. We also take note of your comments regarding the reception and seating area. Your feedback is valuable and helps us identify areas where we can enhance the overall guest experience. We sincerely hope to have the opportunity to welcome you again and provide you with a flawless stay from start to finish. Kind regards. The Mercure Toulouse Sud Team.

Customer review rating 4.5/5

Caro P. Families - Confirmed reviews ALL

Carlos made our weekend with an excepcional Checkin

Dear Caro, Thank you very much for your kind feedback. We are delighted that you appreciated the cleanliness, location, and modernity of our hotel. A special thank you for highlighting Carlos, we will be sure to share your compliments with him. He will be thrilled to know he helped make your weekend so memorable. We look forward to welcoming you again very soon. Kind regards. The Mercure Toulouse Sud Team.

Customer review rating 5.0/5

Shirley M. Couples - Confirmed reviews ALL

We always stay at this hotel before my appointment at the local hospital, we know we will have a comfortable evening and a good nights sleep.

Dear Mrs M., Thank you very much for reviewing your recent experience of our services. We are proud to be your go-to hotel for your trips to the southern Toulouse area and it's always a pleasure to welcome you. Best regards. The Mercure Toulouse Sud Team.

Customer review rating 4.5/5

Nicholas C. Business - Confirmed reviews ALL

Very clean, everything I needed, very helpful reception staff

Dear Mr C., Thank you very much for your kind words. We are delighted to hear that you had an enjoyable and comfortable stay with us. It is especially rewarding to know that you appreciated the cleanliness of our property and found everything you needed during your visit. Your compliments about our reception team truly mean a lot. They will be very happy to hear your feedback. We look forward to welcoming you again soon. Best regards, The Mercure Toulouse Sud Team.

Other web-users rate our hotel

  • 125 reviews 9.1/10 Location
  • 252 reviews 8.1/10 Room
  • 384 reviews 9.7/10 Service
  • 5 reviews 7.5/10 WiFi
  • 151 reviews 8.5/10 Breakfast
  • 93 reviews 9.5/10 Cleanliness
  • 79 reviews 9.3/10 Vibe
  • 61 reviews 3.7/10 Food

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