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Mercure Toulouse Sud hotel 4 stars

Customer review rating 4.7/5 1,763 reviews

ALLSAFE approved hotel

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Mercure Toulouse Sud hotel
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+ 18 Services

Hotel extras

  • Advantage 1

  • Fitness room accessible for free for hotel guests

  • Free outdoor car park

  • Connecting rooms for families

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf course 18 holes (nearby)
Business services
  • 1 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Toulouse Sud hotel

3 Avenue Irene Joliot Curie
31100 toulouse
france

Tel: +33561403030

Fax: (+33)5/61313240

Check-in from 12h00

Check out up to 12h00

  • BUS :  L5 ou 13 ONCOPOLE

  • By plane

    TOULOUSE BLAGNAC At 16km / 9.94 miles

  • By train

    MATABIAU At 13.6km / 8.45 miles

  • By train

    TOULOUSE MATABIAU At 13km / 8 miles

GPS :43.555046, 1.429818

Our accommodation(s)

Our restaurants and bars

BAR

Our bar on the ground floor is open every day. Enjoy our terrace and relax all day long.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 39

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Mercure Toulouse Sud hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,763 reviews

TripAdvisor Rating 4.5/5

220 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Welcom, super staff

Customer review rating 5.0/5

Xav Business - 18/09/2021 Confirmed reviews ALL

Everything was perfect

Dear Mr A., We thank you for this positive feedback that we will share with the team. We hope to welcome you again. Warm regards, The direction's department

Very friendly staff.

Customer review rating 4.5/5

J. Business - 15/09/2021 Confirmed reviews ALL

Thanks for the very friendly staff. Room service very good. All in all very satisfied!

Dear Mr J., Thank you for your feedback. Our team will be glad to read these positive remarks. We hope to welcome you again. Kind regards, The direction's department

I did not sleep

Customer review rating 0.5/5

Charleds D. E. Business - 13/09/2021 Confirmed reviews ALL

The hotel was fine EXCEPT that you had a noise every 5 minutes which woke me up every time. ROOM 601. I called the receptionist which excuse herself and moved me to I believe room 315, Which had the same problem. THEREFOR I DID NOT SLEEP VERY MUCH. The next morning I was told you had an air-conditioning problem.

Dear Mr De E., Thank you for taking the time to tell us about your stay. We are deeply sorry that your experience did not meet your expectations; please accept our sincerest apologies. We are aware of some dysfunction in the AC and we are currently working on a solution. The recent temperature rise and high humidity may have emphasis the issue. Please be assured that we are taking the appropriate measures so that our guests can enjoy a calm and peaceful night. We appreciate your sharing your concerns, and we hope to welcome you again and regain your trust. Sincerely, Christelle, general manager's assistant

Annoying problems spoiled good stay

Customer review rating 3.0/5

Anonymous Couples - 28/08/2021 Confirmed reviews ALL

Good situation for appointment at Oncopole next door. Room comfortable, bed, shower, tv, kettle, soundproofing all fine. But the lack of advertised wifi and rationed coffee were disappointing. Annoying blue background light disturbed our sleep - we should have been warned how to switch it off as none of the apparent light switches worked for it. Air conditioning good but occasionally noisy.

Dear Mrs D., Thank you for taking the time to tell us about your experience. We are sorry that your stay did not meet your expectations; please allow us to express our sincerest apologies. We make every effort to welcome you in the best conditions. But the health measures require us to review certain services in order to guarantee the safety of our customers. We are here to make tour stay as scomfortable as possible. Do not hesitate another time to contact our friendly staff. We are available 24/7 to respond to any of your request. We appreciate sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle, General manager's assistant

great quality

Customer review rating 5.0/5

Marcos Business - 26/08/2021 Confirmed reviews ALL

Clean room, nice team, awesome breakfast service, team extremely customer oriented, 5*

Dear Marcos E., We very much appreciate your comments regarding your stay ! It was a pleasure to welcome you again. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

Excellent but needs a deep clean

Customer review rating 4.0/5

Dave C. Couples - 25/08/2021 Confirmed reviews ALL

Staff - excellent General cleanliness of the hotel - good Good layout One negative was that the shower needs a good clean

Dear Mr C., Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have made a feedback also with the housekeeping service. We appreciate your sharing your concerns, Sincerely, La direction

LIke returning home

TripAdvisor rating 5.0/5

JACACW 22/08/2021 TripAdvisor review

Always so nice to be greeted by name, and this time to be able to eat in the dining area for the first time in so many months, take an apero in the lounge and indeed, not have to eat in my room. Such a useful location also.

Dear Jacacw, We are not sure which one, between you and us, is more happy to be back like old times. Thank you for your feedback and we hope to welcome you again. Warm regards, The direction department

Well located

Customer review rating 4.0/5

John F. Couples - 29/07/2021 Confirmed reviews ALL

Everything good apart from WiFi....which in our room was non existent.

Dear John f., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Sud. We hope to welcome you again in a near future. Sincerely, The direction

Business trip

Customer review rating 4.5/5

Pierre B. Business - 05/04/2021 Confirmed reviews ALL

Always delighted to come back to this hotel. All Staff personnel are pro and dedicated, I am always welcomed with special attentions thanks to the front desk team.

Dear Mr B., We thank you for sharing your experience after your stay and we very much appreciate your comments regarding our team members. It is always a pleasure to receive positive feedback, especially from our regular guests. We hope to welcome you again in a near future. Warm regards, La direction

Excellent location for my needs, staff always friendly and helpful

TripAdvisor rating 4.0/5

JACACW 01/04/2021 TripAdvisor review

A pleasure to stay close to where I need to be, the welcome is always good. Rooms service meals not quite so good as before, change of supplier I think, but perfectly OK. Already booked to stay again because of appoinments close by.

Dear guest, Thank you for taking the time to give us your feedback. We are glad that you keep enjoying your stay amongst us. We'll see you soon. Warm regards, The direction

Excelent!

Customer review rating 5.0/5

Hugo P. D. C. Business - 15/03/2021 Confirmed reviews ALL

Everything perfect!

Dear Mr C., We thank you for your kind words. We hope to welcome you again. Warm regards, The direction

safe stay

Customer review rating 5.0/5

Anonymous Couples - 27/02/2021 Confirmed reviews ALL

Very comfortable hotel with cautious concern to keep customers safe during the pandemic. We felt very safe.

Dear Mrs K., We thank you for taking the time to give us your feedback after your stay. We are glad that all our efforts and the extra care used in these difficult times are appreciated. Your feedback will be shared with the team. We hope to have the pleasure to welcome you another time. Warm regards, The direction

Dedicated team!

Customer review rating 5.0/5

Pierre B. Business - 26/02/2021 Confirmed reviews ALL

I stayed only one night. I wish I had more time. Very professional and customer oriented team.

Dear Mr B., Thank you for taking the time to give us your feedback after your stay at the Mercure Toulouse Sud. We truly appreciate that the dedication of our staff caught your attention. On behalf of the team and especially Christelle, we thank you for this positive feedback. We hope to welcome you again in a near future. Warm regards, The direction

Convenient location

Customer review rating 5.0/5

Pascale Solo - 09/02/2021 Confirmed reviews ALL

Courteous reception staff. They dealt very well with the current Covid restrictions.

Dear Mrs M., We thank you for giving us your feedback after your stay. We are glad that you have appreciated our hotel and the kindness of our team. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Warm regards, The direction

nice room nice breakfast but limited service due to COVID

Customer review rating 4.0/5

Daniel R. Business - 30/01/2021 Confirmed reviews ALL

Breakfast is delivered to the room and is OK Parking and room is fine But food (room service) is very limited and not exciting at all (deliverd without plate and wooden fork/knife in a paper bag !!)

Very nice

TripAdvisor rating 5.0/5

nicoleS3146AF Business - 18/02/2020 TripAdvisor review

Traveling on business. The property had everything I needed: very nice breakfast, restaurant close by, excellent staff. The desk was open all night which was great for early morning flights. The fitness room was less than expected, but I was clean.

Family vacation in Toulouse

TripAdvisor rating 5.0/5

Mohamed T Family - 24/08/2018 TripAdvisor review

Everything was perfect in this hotel, the welcome of the people is really remarkable.The room was perfect. This is a hotel which I will recommend to everyone coming to Toulouse.Thanks a lot and please continue like this. We really enjoyed our stay.

Dear Customer, Thank you for your feedback. We are happy to read that you enjoyed your stay with us. We hope to see you soon, best regards, Sophie Mazuc - Executive Assistant.

Nice, quiet, comfy, clean and modern

TripAdvisor rating 4.0/5

TimLock Business - 07/05/2018 TripAdvisor review

Nice, quiet, comfy, clean and modern. I did not take the breakfast, so I cannot comment on that. Price, about average, and yes, I would stay there again. A car is necessary. With Toulouse traffic, make sure your destination is close to the hotel.

Dear TimLock, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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