Novotel Abidjan Marcory 5 stars

Customer review rating (ALL Rating) 4.5/5 272 reviews

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Bd Valéry Giscard Estaing, Bd Valéry Giscard Estaing, Bd Valéry Giscard Estaing, 225 Novotel Abidjan Marcory, Ivory Coast

Description

Hotel extras

  • In downtown Marcory; business district: 15 minutes; airport: 10 minutes

  • Executive Lounge overlooking the city

  • Free and secure parking lot reserved for guests

  • Het LIVA restaurant met panoramisch uitzicht over de stad

  • L'Escale: Our cigar lounge in a relaxed and stylish setting

Our accommodation(s)

Hotel location

Novotel Abidjan Marcory

Bd Valéry Giscard Estaing, Bd Valéry Giscard Estaing, Bd Valéry Giscard Estaing
225 Novotel Abidjan Marcory
Ivory Coast

GPS:5.299264, -3.985784

Telephone
Fax +225 27 21 7 11015

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LIVA

Take a journey through the beautiful landscapes of Provence and the south of France, a unique restaurant that celebrates the cuisine, culture and history of this iconic region.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  272 reviews

Customer review rating 1.5/5

Maamar D. Business - Confirmed reviews ALL

I have been a regular guest at this hotel since it opened. With each stay, I find the service deteriorates a little more. The prices charged are excessive, especially for the extra services.

Dear Mr D., Thank you for taking the time to share your feedback and for your loyalty since the opening of our hotel. We are truly sorry to read that your recent experiences did not meet the standards you have come to expect from us. Your comments regarding the service and pricing are taken very seriously, and we will be sharing them with our management teams to review and address where improvements are needed. We genuinely value your continued trust over the years and would appreciate the opportunity to discuss your concerns further if you are willing, so we can better understand your experience and work towards regaining your confidence. We hope to have the chance to welcome you again and provide you with the level of service you rightly expect. Novotel Abidjan Marcory

Customer review rating 3.0/5

Aissatou D. Business - Confirmed reviews ALL

poor quality of food, not much varieties, late room cleaning and not good quality of accessories (shower cap spoiled), staff not friendly

Dear Mrs D., Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our location and found your stay comfortable. However, we are sorry to learn that several aspects of your experience did not meet your expectations, including the food quality and variety, room cleaning delays, the condition of some amenities, and the service provided by our team. Please accept our sincere apologies for these inconveniences. Your comments have been shared with the relevant departments for immediate review and improvement. We hope to have the opportunity to welcome you again and provide a better experience. Novotel Abidjan Marcory

Customer review rating 3.5/5

Emmanuel I. Business - Confirmed reviews ALL

Overall my stay was good, however the wait time at the reception desk is too long.

Dear Mr I., Thank you for sharing your feedback. We are pleased to hear that you had an overall good stay with us. However, we sincerely apologize for the long wait time at the reception desk. Your comment has been noted and will be shared with our team to improve the efficiency of our service. We hope to have the pleasure of welcoming you again for an even better experience. Novotel Abidjan Marcory

Customer review rating 5.0/5

Eric P. Business - Confirmed reviews ALL

Excellent ! Great service etc

Dear Mr P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, cigar lounge, and the excellent service provided by our Food and Beverage teams. Your satisfaction is our priority, and we look forward to welcoming you back. Novotel Abidjan Marcory

Customer review rating 4.0/5

Richard E. W. Y. Solo - Confirmed reviews ALL

Your prices for basic refreshments are very high. You need to place slippers in every room. You need to service your lifts/elevators to be able to function on every level (for instance, I lodged on the 6th floor and the operational buttons of the lift on the right side of the floor didn’t work all through my stay). The corridors are very noisy with footsteps of pedestrians clearly heard within my room many something needs to be done about the floor carpet. Everything else wasn’t that bad.

Dear Mr Y., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the hotel’s location and the quality of our staff’s customer service. We also take your comments regarding the elevators, corridor noise, in-room amenities, and pricing of refreshments very seriously. Please be assured that these points have been shared with the relevant teams for review and improvement. We hope to have the pleasure of welcoming you again for an even better experience. Novotel Abidjan Marcory

Other web-users rate our hotel

  • 110 reviews 9.3/10 Location
  • 140 reviews 8.4/10 Room
  • 447 reviews 8.9/10 Service
  • 7 reviews 6.5/10 WiFi
  • 157 reviews 9.8/10 Vibe
  • 101 reviews 7.6/10 Food
  • 53 reviews 9.6/10 Cleanliness
  • 32 reviews 8.5/10 Breakfast

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