Novotel Abidjan Marcory 5 stars

Customer review rating (ALL Rating) 4.5/5 176 reviews

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Bd Valéry Giscard Estaing, Bd Valéry Giscard Estaing, Bd Valéry Giscard Estaing, 225 Novotel Abidjan Marcory, Ivory Coast

Description

Hotel extras

  • In downtown Marcory; business district: 15 minutes; airport: 10 minutes

  • Executive Lounge overlooking the city

  • Free and secure parking lot reserved for guests

  • Het LIVA restaurant met panoramisch uitzicht over de stad

  • L'Escale: Our cigar lounge in a relaxed and stylish setting

Our accommodation(s)

Hotel location

Novotel Abidjan Marcory

Bd Valéry Giscard Estaing, Bd Valéry Giscard Estaing, Bd Valéry Giscard Estaing
225 Novotel Abidjan Marcory
Ivory Coast

GPS:5.299264, -3.985784

Telephone
Fax +225 27 20 3 34000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LIVA

Take a journey through the beautiful landscapes of Provence and the south of France, a unique restaurant that celebrates the cuisine, culture and history of this iconic region.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  176 reviews

Customer review rating 5.0/5

Ginette S. Business - Confirmed reviews ALL

Beautiful, clean, new property very close to the airport. Excellent staff throughout.

Dear Mrs S., Thank you for your lovely comment! We are glad you enjoyed our hotel and location, and we are especially happy that our staff made your stay pleasant. We hope to welcome you again soon!

Customer review rating 2.0/5

Arthur A. Families - Confirmed reviews ALL

Check-in process and room setup took over 8h to be completed. Unacceptable. Overall service given was poor. Asked to see the manager, who never showed up in 8 days.

Dear Mr A., Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We would like to gently clarify that you arrived at 8:30 a.m., while our official check-in time is 2:00 p.m. Even so, and in appreciation of your loyalty as an Accor Gold member, our team was pleased to provide your room key just 15 minutes after your arrival at no additional charge ; well ahead of the scheduled time. We regret that you were unable to meet with the management team during your stay. Please rest assured that our managers are available every day until 11:00 p.m. to support our guests and assist with any requests. We are sincerely sorry if our efforts were not fully reflected in your experience, and we truly hope to have the pleasure of welcoming you back again for a stay that is fully pleasant and satisfying.

Customer review rating 4.5/5

Kpati K. Business - Confirmed reviews ALL

The rooms are finely in order and the cadre wonderful. Service is good in rooms as well as in the restaurant. The only thing I did not appreciate is during the dinner with our regional leadership on Tuesday when a waiter has brought a different dish from what our reginlonal CFO ordered. Instead of withdrawing that calmly and bring what the person ordered in replacement, she spent few seconds trying to convey the CFO that the dish brought is actually what he ordered for. While the CFO mention that she has repeated loudly his order when he placed and everyone on the table near him has confirmed. I believe simple apologies and a dish of replacement could simply be the answer for such a situation.

Dear Mr K., Thank you very much for your feedback. We are delighted that you enjoyed our rooms, the setting, and the quality of our service. We are truly sorry about the incident that occurred at the restaurant and fully understand your comment. Your feedback will be shared with the team to improve our service. We hope to have the pleasure of welcoming you again soon.

Customer review rating 3.0/5

Toure P. Solo - Confirmed reviews ALL

My sleep was frequently interrupted by the lights in my room, which came on automatically in the night. The A/C also went off on its own and, when it came on, the room was sometimes too cold and it was impossible to adjust it to my preferred temperatures.

Dear Mr Toure, Thank you for sharing your experience. We are happy you liked our location, and truly sorry for the problems with the lights and A/C in your room. We understand how uncomfortable this can be, especially during the night. We will make sure these issues are checked and fixed. We hope to have the chance to welcome you again for a smoother, more relaxing stay.

Customer review rating 5.0/5

Okonkwo C. Business - Confirmed reviews ALL

The room is elegant, the meal is nice, and the customer service is excellent.

Dear Mr Okonkwo, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay, especially the room, meal, and service. It was a real pleasure to host you, and we hope to welcome you back again soon!

Other web-users rate our hotel

  • 81 reviews 9.5/10 Location
  • 99 reviews 8.3/10 Room
  • 326 reviews 9.4/10 Service
  • 131 reviews 9.8/10 Vibe
  • 49 reviews 9.4/10 Amenities
  • 39 reviews 10/10 Cleanliness
  • 18 reviews 9.4/10 Breakfast
  • 9 reviews 9.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.