Sofitel Abidjan Hotel Ivoire 5 stars

Customer review rating (ALL Rating) 4.1/5 767 reviews

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Sofitel Abidjan Hotel Ivoire - Image 1
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Sofitel Abidjan Hotel Ivoire - Image 3
Sofitel Abidjan Hotel Ivoire - Image 4
Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 ABIDJAN, Ivory Coast

Description

Hotel extras

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Our accommodation(s)

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Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
Ivory Coast

GPS:5.326842, -4.005485

Telephone
Fax +225 27 22 4 46518

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  767 reviews

TripAdvisor Rating  4.4/5  1,983 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Abhishek A. Z. Families - Confirmed reviews ALL

I am writing to express my deep disappointment regarding my recent stay at your hotel, which I had booked under the reference PWDDBDKB, particularly during the special celebration on December 31st. Lets start with check in experience: Was denied check-in on All Accor membership counter and was sent to concierge desk at corner of reception. Where as other guests were checked in at the same counter. It took us almost 30-45 minutes to check in and give the room keys. Can understand a bit delay as it was rush day but 30-45 minutes of delay is not at all expected. Then my kid was hungry and tried ordering simple sandwich at counter near bar and pavillion restaurant but was not available and hence had to wait a long time. Then despite being told that my Prestige Suite was fully renovated on 30 th December, I found the room in a poorly maintained state. The suite, which was a makeshift combination of rooms 801 and 802, had severe cleanliness issues. ( This issue was faced by my business partner last year hence was trying to see the room before hand on 30 december but was denied due to full occupancy.) The carpet was stained and faded, the bathroom featured a burn mark, and the rusted soap dish and ill-fitted shower presented safety concerns. Moreover, the balcony was dirty, with grass growing under the glass railing, and the curtains were worn out. Essential amenities, such as a dental kit and cotton swabs, were missing, and the room’s safe had a low battery. The overall condition of the furniture and fittings was disappointing, making the suite not worth the money paid. Silver line : Amazing Air-conditions and bedding, had very good sleep. Additionally, the breakfast experience was equally underwhelming. During peak hours, the staff at the egg station only utilized two of the four available hot plates, resulting in a wait time exceeding ten minutes. The fruit selection was limited and stale( Only pineapple, orange, watermelon, apple and banana) lacking the quality expected from your Sofitel. Items such as butter, bread, and fruits were not replenished even after asking the staff, which is unacceptable on such a busy day. No one cared about serving spoon if they were there at not. Few items didn't had serving spoon, few vessels were not refilled. Furthermore, the special dinner at Restaurant La Pavillion did not meet the promised standards. We arrived at 08.30 PM and at 12.30 we finished the dinner. Despite confirming a pure vegetarian menu with Mr. Nawas, we were served egg and soup containing meat stock. The disorganization of the courses, including forgetting the fourth course and failing to serve dessert to one guest, compounded our disappointment. The fourth course, consisting of boiled rice and vegetables with ketchup, lacked creativity and did not honour our dietary requirements. As a Gold member of the Accor loyalty program, I had expected a much higher level of service that aligns with the Sofitel brand's reputation. Unfortunately, my experience did not reflect those standards. I would appreciate your attention to these matters, and In case you want to discuss it or want any photos, Please feel free to contact me at +22…92 Best regards, Abhishek Z., M No. : 30…8614

Customer review rating 0.5/5

Omar H. Families - Confirmed reviews ALL

Very bad experience

Customer review rating 0.5/5

David Y. K. Couples - Confirmed reviews ALL

Nul

Customer review rating 1.0/5

Bendjin K. Business - Confirmed reviews ALL

I was put in a room different from the one I booked, because the hotel was full and I would get my room following day. Nothing the following day, I had to fight to get my room, with the reception staff just ignoring me. I finally got a room which was rather dirty, TV not functioning. Not to me tion that I did not get any of the services that I used to have for a Diamond member. Overall worst experience ever in a hotel that used to receive me very well. I will not go back again.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your disappointment and the difficuilties you experienced durind your stay. Please accept our sincere apologies for the room allocation issue upon your arrival, as well as for the inconvenience caused by the delay and the lack of attention you felt from our reception team. This is certainly not the level of service we aim to provide , especially to our valued diamond members. We also regret that you were unable to benefit from the services and privileges usually associated with yours statuts. Your comments have been shared with the relevant departments , and corrective actions are being taken to ensure better communicatio, responsiveness, and service consistency in the fuyure. We truly value your feedback, as it helps us improve . We hope you allow us another opportunity to restore your confidence and offer you the experience you rightfully expect. King regards, Lucie ADOU Guest Relations Supervisor

Anne-Marie at the reception

TripAdvisor rating 5.0/5

Paul D TripAdvisor review

I would like to take a moment to recognize Anne-Marie at the reception desk of Hotel Ivoire. I arrived at a time of extreme busyness at the hotel due to a conference. Anne-Marie took the time to take care of me. She displayed patience as she wanted to go through all the steps to assure that I received my preferred room based on my history. She really made a difference in my stay as, thanks to her professionalism, I very much enjoyed my stay at the hotel.

Dear Guest, Thank you so much for taking the time to share such wonderful feedback about your experience. We are delighted to hear that Anne-Marie provided you with exceptional service during what was indeed a very busy period at our hotel due to the conference. Your recognition of her patience, professionalism, and dedication to ensuring you received your preferred room based on your guest history means a great deal to us. Anne-Marie will be personally informed of your kind words, and she will be truly touched to know that her attention to detail and commitment to your comfort made such a positive difference in your stay. Colleagues like Anne-Marie embody the values of hospitality and excellence we strive to uphold at Sofitel Abidjan Hôtel Ivoire, and your appreciation reinforces the importance of their dedication. We look forward to welcoming you back very soon and providing you with the same level of personalized service you deserve. Sincerely, Kevin Gohou Guest Experience & Quality Manager Sofitel Abidjan Hôtel Ivoire

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Other web-users rate our hotel

  • 362 reviews 9.3/10 Location
  • 477 reviews 6.8/10 Room
  • 1,044 reviews 8.9/10 Service
  • 26 reviews 1.6/10 WiFi
  • 165 reviews 5.8/10 Comfort
  • 142 reviews 7.5/10 Cleanliness
  • 92 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.