French luxury and local cuisine in the world's most exciting city
On the edge of Ébrié Lagoon in the Abidjan region, Sofitel Abidjan Hôtel Ivoire has 426 spacious and stylish rooms and suites with views of the lagoon or the chic Cocody district. The spa, gym, 3D cinema, outdoor pool, restaurants and bars invite you to relax. The hotel will assist you with professional and private events in the 16 modern, fully-equipped conference rooms and 1650-seat convention center.
The Sofitel Abidjan Hotel Ivoire combines work and relaxation. In addition to being close to the city center and the Abidjan business district, it's close to the tourist sites of Grand-Bassam or Assinie. Just a 10-minute drive from the Plateau, you can also visit the Grand Mosque of Abidjan, St Paul's Cathedral and the Museum of Civilizations of Côte d'Ivoire. The Bingerville Botanical Garden is a 30-minute drive away.
Sofitel Abidjan Hotel Ivoire is conveniently located in the heart of the economic capital of Abidjan, on the coast of the Ebrié Lagoon.
Welcome to the heart of Abidjan! Join us in a splendid, lush oasis filled with history that strikes the right note between the French way of life and refined local tradition.
Jean François Rémy, Hotel Management
Hotel extras
In the chic Cocody district, 10 minutes from the Plateau (business center)
2 exceptional swimming pools, 1 children's pool and a luxury spa
World Luxury Award-winning restaurants
16 fully-equipped meeting and seminar rooms
426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district
Our accommodation(s)
Book this hotel
Page 1 out of 7, Room 1 :
Classic room - 1 king-size bed, balcony
, Room 2 :
Superior room, 1 king-size bed, balcony
Superior room, 1 king-size bed, balcony
Room
Classic room - 1 king-size bed, balcony
Photo out of - Classic room - 1 king-size bed, balcony
Modern and elegant 205 sq. ft. space. Exclusive MyBed bedding, flat-screen TV, free WIFI, walk-in shower, Balmain welcome products, minibar, tea and coffee-making facilities
Photo 1 out of 2 - Superior room, 2 single beds, balcony
Beautiful view of the town of Cocody, 2 single MyBeds, bath with shower, balcony, Balmain welcome products, flat-screen TV, minibar, safe, Bose Wave Radio, WIFI, and air-conditioning
Photo out of - Prestige suite, 1 king-size bed, balcony
Prestige Suite with separate living area. Magnificent view of Abidjan, large double MyBed, bathroom with bath, Balmain welcome products, balcony. Nespresso machine, flat-screen TV, safe, minibar, Bose Wave, WIFI, and air-conditioning
Photo out of - Presidential suite, 2 king-size beds, lagoon view, balcony
1776 sq. ft., lavish and modern, 2 bedrooms, separate lounge area, MyBed bedding, flat-screen TV, free WIFI, 2 bathrooms with tub + walk-in shower, Balmain welcome products, Nespresso machine, Bose bluetooth speaker
Views:
Lagoon view
Max. number of persons
6
Area
From
165 m²
/
1776 sq ft
Bedding
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
King size bed(s) x2
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Induction hobs
Kettle
Microwave
Mini-refrigerator
Nespresso machine
Crockery and cooking utensils
Free in Room Mineral Water
Espresso machine
Furnished Kitchen
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Hair dryer in bathroom
Telephone in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephoneAdditional charge
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
55'/140 cm screen
Flat screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Brand Magazine
Cleaning kit
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Turn Down Services
Vacuum cleaner
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
Safe large enough to accommodate a laptop
6 pers. max
165 m²
/
1776 sq ft
Bedding
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s) and
2 x King size bed(s)
Page 1 out of 2, Restaurant 1 :
La Brasserie
, Restaurant 2 :
Le Toit d'Abidjan
La Brasserie
Photo out of - La Brasserie
The Brasserie invites you enjoy a meal in a trendy and stylish setting. The restaurant offers an ideal place to gather for a meal, tasty French cuisine and magnificent views of the gardens
Cooking style
Bistronomy
Chef name
Michaël Berthelot
Capacity
110
Accessibility
Accessible service
Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 Abidjan, Ivory Coast
The Brasserie invites you enjoy a meal in a trendy and stylish setting. The restaurant offers an ideal place to gather for a meal, tasty French cuisine and magnificent views of the gardens
Our chef recreates the authentic flavors of French gastronomy from the best Ivorian fish and fruits. This delicious cuisine and sublime view of Abidjan will amaze your senses.
Cooking style
French
Chef name
Michaël Berthelot
Capacity
80
Accessibility
Accessible service
Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 Abidjan, Ivory Coast
Our chef recreates the authentic flavors of French gastronomy from the best Ivorian fish and fruits. This delicious cuisine and sublime view of Abidjan will amaze your senses.
Le Jardin is ideal for lovers of nature and authenticity in search of adventure. The large terrace creates the impression of a cabin perched on a tree with a breathtaking 180° view of the Ebrié Lagoon.
Cooking style
Regional
Chef name
Michaël Berthelot
Capacity
100
Accessibility
Accessible service
Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 Abidjan, Ivory Coast
Le Jardin is ideal for lovers of nature and authenticity in search of adventure. The large terrace creates the impression of a cabin perched on a tree with a breathtaking 180° view of the Ebrié Lagoon.
On the terrace or in a contemporary room, enjoy the view of the lake. African or international dishes made from local produce will delight your taste buds at brunch every Sunday from 12.30 to 3.30pm.
Cooking style
International
Chef name
Michaël Berthelot
Capacity
80
Accessibility
Accessible service
Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 Abidjan, Ivory Coast
On the terrace or in a contemporary room, enjoy the view of the lake. African or international dishes made from local produce will delight your taste buds at brunch every Sunday from 12.30 to 3.30pm.
Soft lighting & designer furniture create the ambiance at Link Bar where champagne & cocktails await you. Soothing live music in the evening. Watch the barman skillfully mix your drinks at his trendy bar!
Soft lighting & designer furniture create the ambiance at Link Bar where champagne & cocktails await you. Soothing live music in the evening. Watch the barman skillfully mix your drinks at his trendy bar!
OASIS POOL BAR
Photo out of - OASIS POOL BAR
The hotel's swimming pool follows the curves of the lagoon and offers an enchanting and perfect setting to relax. For brunch or a garden party, our pool butlers will provide a discreet service.
The hotel's swimming pool follows the curves of the lagoon and offers an enchanting and perfect setting to relax. For brunch or a garden party, our pool butlers will provide a discreet service.
CACAO LOUNGE
Photo out of - CACAO LOUNGE
Pop into Sofitel's lobby bar for freshly brewed coffee, signature cocktails and handmade chocolate treats showcasing the best of Ivory Coast's famed cocoa. Views over the manmade lake and Ebrié Lagoon add to the relaxed, international atmosphere.
Pop into Sofitel's lobby bar for freshly brewed coffee, signature cocktails and handmade chocolate treats showcasing the best of Ivory Coast's famed cocoa. Views over the manmade lake and Ebrié Lagoon add to the relaxed, international atmosphere.
LE JARDIN POOL BAR
Photo out of - LE JARDIN POOL BAR
Soak up the sun while sipping an iced tea or your favorite cocktail beside the swimming pool. Or cool off in the pools with friends or family!
Soak up the sun while sipping an iced tea or your favorite cocktail beside the swimming pool. Or cool off in the pools with friends or family!
4 breakfasts
Photo out of - Breakfast
A delicious breakfast is available. Choose your menu according to your desires!
Room service
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Restaurant
Room-Service
Express
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Continental
Hot Breakfast
Cold breakfast
Restaurant
Bar Link ou La Brasserie
Breakfast à la carte
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Hot Breakfast
Buffet
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
La Brasserie
A delicious breakfast is available. Choose your menu according to your desires!
2 pools
Photo out of - Pool
Oasis Pool
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Children Pool
Shower
Lifeguard
Access & Security
Lifeguard
Ramp access
Staff trained in first aid
LE JARDIN POOL BAR
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Children Pool
Shower
Lifeguard
Access & Security
Lifeguard
Staff trained in first aid
2 fitness centers
Photo out of - Fitness center
Sofitel FITNESS is a fitness room w/ state-of-the-art Techno Gym cardio and strength training equipment. Open 24 hours a day for hotel guests, accessible for non-resident guests on a subscription basis.
SOFITEL FITNESS
Sofitel FITNESS is a fitness room w/ state-of-the-art Techno Gym cardio and strength training equipment. Open 24 hours a day for hotel guests, accessible for non-resident guests on a subscription basis.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
0 m /
0 mi
Fitness equipment
Free weights
Treadmill
Strength equipment
Fitness machines
Weight machine
Core/stability training equipment
Exercise bikes
Wellness services and equipments
HammamAdditional charge
Hot tubAdditional charge
Area lounge
Sales of cosmetics
Sofitel Spa
Sofitel FITNESS is a fitness room w/ state-of-the-art Techno Gym cardio and strength training equipment. Open 24 hours a day for hotel guests, accessible for non-resident guests on a subscription basis.
Opening hours
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
Sunday
-
-
Subsequent opening hours
Location
On site
Wellness services and equipments
HammamAdditional charge
Hot tubAdditional charge
Spa bathAdditional charge
Rest room
Sales of cosmetics
Personal lessons and special care
MassageAdditional charge
YogaAdditional charge
Manicure & PedicureAdditional charge
Sofitel FITNESS is a fitness room w/ state-of-the-art Techno Gym cardio and strength training equipment. Open 24 hours a day for hotel guests, accessible for non-resident guests on a subscription basis.
Spa
Photo out of - Spa
Additional charge
Nestled in a luxuriant setting, the SoSPA welcomes you into serenity and relaxation. The SoSPA has chosen to rely on the expertise of two partner brands, CINQ MONDES and GEMOLOGY, for their innate sense of elegance, quality welcome and service.
Nestled in a luxuriant setting, the SoSPA welcomes you into serenity and relaxation. The SoSPA has chosen to rely on the expertise of two partner brands, CINQ MONDES and GEMOLOGY, for their innate sense of elegance, quality welcome and service.
And why not celebrate a spectacular wedding, African style, at the Sofitel Abidjan Conference Center? Exchange your vows by the lake, have photos taken in the lush gardens, enjoy a sumptuous banquet... Have a truly unforgettable day!
From the choice of themes for gastronomy, luxury accommodation and elegant decorations, Sofitel will ensure that all aspects of your wedding are successful down to the smallest detail.
Wedding co-ordinator
Available throughout the preparations, our team will attend to all your needs, including last minute requirements.
And why not celebrate a spectacular wedding, African style, at the Sofitel Abidjan Conference Center? Exchange your vows by the lake, have photos taken in the lush gardens, enjoy a sumptuous banquet... Have a truly unforgettable day!
overall excellent, first time in Abidjan and I got a very possitive impression of the hotel, got a nice upgrade to a junior suite, full of natural lighting, very good aircon
Dear Guest,
Thank you very much for your kind feedback. We are delighted that your first expérience in Abidjan was so positive and that you enjoyed your junior suite upgrade , its natural light and comfortable air conditioning . We look forward to welcoming you back for another excellent stay at Sofitel Abidjan hotel ivoire.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 4.5/5
Okechukwu O. I.
Business
-
Confirmed reviews ALL
It was my second time in the hotel, all expectations met. Ambience remains great, staff are friendly, helpful and very professional.
Dear Guest,
Thank you very much for choosing to stay with us again. We are delighted to know that your second expérience was just as enjoyable , and that you appreciated our welcoming atmosphère and the friendliness, helpfulness, and professinalism of our team.
We truly look forward to welcoming you back to Sofitel Abidjan Hotel Ivoire for another memorable stay.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 3.5/5
Mohamed K.
Solo
-
Confirmed reviews ALL
The lobby, hallway are well taken care, very beautifull. The room is clean. The main issues are the humidity, breathing was not as smooth, i did had hard time breathing properly. the AC is a little loud bit especially when it is turning on at night.
Dear Guest,
Thank you for taking the time to share your feedback.
We are pleased to know that you appreciated the beauty and upkeep of our lobby and hallways, as well as the cleanliness of your room.
We are, however, sorry to hear that the humidity in the room affected your comfort and that the air-conditioning noise was disturbing, particularly at night. Your comments are important to us, and we will share them with our Technical and Housekeeping teams so that the humidity levels and the operation of the air-conditioning system can be checked carefully.
We hope to have the opportunity to welcome you again and provide you with a more comfortable and restful stay.
Kevin Gohou
Guest Experience & Quality Manager
Customer review rating 5.0/5
Souleymane M. L. B.
Business
-
Confirmed reviews ALL
Staff was extremely friendly and supportive
Dear B.,
Thank you very much for your kind feedback! We are delighted to hear that our team was extremely friendly and supportive throughout your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Sofitel Abidjan Hotel Ivoire soon.
Sincerly,
Lucie ADOU
Responsable Relations Clients
Customer review rating 5.0/5
Fabrice B.
Friends
-
Confirmed reviews ALL
Nice team dedicated to customer.
Dear Guest,
Thank you very much for your kind words!
We are delighted to know that you appreciated the dedication and warm hospitality of our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Dear Guest,
Thank you very much for your kind feedback. We are delighted that your first expérience in Abidjan was so positive and that you enjoyed your junior suite upgrade , its natural light and comfortable air conditioning . We look forward to welcoming you back for another excellent stay at Sofitel Abidjan hotel ivoire.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 4.5/5
Okechukwu O. I.
Business
-
Confirmed reviews ALL
It was my second time in the hotel, all expectations met. Ambience remains great, staff are friendly, helpful and very professional.
Dear Guest,
Thank you very much for choosing to stay with us again. We are delighted to know that your second expérience was just as enjoyable , and that you appreciated our welcoming atmosphère and the friendliness, helpfulness, and professinalism of our team.
We truly look forward to welcoming you back to Sofitel Abidjan Hotel Ivoire for another memorable stay.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 3.5/5
Mohamed K.
Solo
-
Confirmed reviews ALL
The lobby, hallway are well taken care, very beautifull. The room is clean. The main issues are the humidity, breathing was not as smooth, i did had hard time breathing properly. the AC is a little loud bit especially when it is turning on at night.
Dear Guest,
Thank you for taking the time to share your feedback.
We are pleased to know that you appreciated the beauty and upkeep of our lobby and hallways, as well as the cleanliness of your room.
We are, however, sorry to hear that the humidity in the room affected your comfort and that the air-conditioning noise was disturbing, particularly at night. Your comments are important to us, and we will share them with our Technical and Housekeeping teams so that the humidity levels and the operation of the air-conditioning system can be checked carefully.
We hope to have the opportunity to welcome you again and provide you with a more comfortable and restful stay.
Kevin Gohou
Guest Experience & Quality Manager
Customer review rating 5.0/5
Souleymane M. L. B.
Business
-
Confirmed reviews ALL
Staff was extremely friendly and supportive
Dear B.,
Thank you very much for your kind feedback! We are delighted to hear that our team was extremely friendly and supportive throughout your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Sofitel Abidjan Hotel Ivoire soon.
Sincerly,
Lucie ADOU
Responsable Relations Clients
Customer review rating 5.0/5
Fabrice B.
Friends
-
Confirmed reviews ALL
Nice team dedicated to customer.
Dear Guest,
Thank you very much for your kind words!
We are delighted to know that you appreciated the dedication and warm hospitality of our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 5.0/5
John E. S.
Business
-
Confirmed reviews ALL
The experience was great. The ambiance amazing and the food overall tasty. Will want another visit there soon.
Dear M. S.,
Thank you for your wonderful feedback ! We are delighted to hear that you enjoyed the ambiance and found our food tasty . We would be very happy to welcome you back soon for another memorable experience.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 2.5/5
Sundeep P.
Business
-
Confirmed reviews ALL
Consistent water flow noise from the ceiling which was quite disturbing, specially when I was on video calls for work
The gym situated on the 22nd floor is a joke when I compare the same to a 5star hotel chain, very congested. Equipments are outdated and most of the dumbells were missing
Dear Mr. SUNDEEP,
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations or the standards you associate with Sofitel.
We would particularly like to clarify that the fitness room you used on the 22nd floor of the Tower is not the hotel’s main fitness centre. Due to urgent maintenance work, our usual fitness facilities—which are designed to meet Sofitel’s five-star standards—were temporarily unavailable. The Tower fitness room was offered as a short-term alternative for a few days, and we sincerely apologize that your stay coincided with this exceptional period.
We are also sorry to learn that the sound of running water disturbed you, particularly during your professional video calls. Had we been informed during your stay, our team would have gladly investigated the issue and offered you a quieter room better suited to your needs.
Regarding the bathroom amenities, dental kits are available upon request as part of our sustainability commitments. Nevertheless, we apologize that this was not clearly communicated and that some of the other amenities were not replenished as expected.
Your comments regarding the room, breakfast selection, Wi-Fi speed, value for money and bathroom facilities have also been carefully noted and shared with the relevant teams for review and improvement.
We truly value your loyalty as an ALL Silver member and hope you will give us another opportunity to welcome you. Our team would be pleased to ensure that your next stay is more comfortable and fully reflects the experience expected from Sofitel.
Sincerely,
Imane TALGOUZ
Front Office Manager
Customer review rating 0.5/5
Fadima B. S.
Business
-
Confirmed reviews ALL
We recently stayed at Sofitel for a three-day World Bank Group workshop involving approximately 30 participants. The workshop took place from July 15 to 17, 2026. Unfortunately, our experience fell significantly short of the standards we would expect from a property of Sofitel's reputation.
1. Room Management and Guest Experience
Room assignment management was highly disruptive and unprofessional. Several guests were checked into rooms and later asked to relocate because two floors had been reserved for a government delegation. We were told that rooms were to be reassigned to the Olympic de Marseille’s soccer team and we had to move out of our rooms as quickly as possible.
Hotel Staff contacted guests who had already settled in and instructed them to move, creating unnecessary inconvenience and uncertainty. In my case, a staff member told me over the phone: “Madame, vous allez quitter ou nous allons le faire d’une manière désagréable !” This tone was unacceptable for any guest interaction, let alone at a five-star hotel. Although the staff member later apologized, the incident reflected poor coordination and a lack of basic customer service standards. Such changes should be handled proactively, respectfully, and without disrupting confirmed guests.
2. Inadequate Conference Facilities
The audiovisual support provided for our workshop was consistently below expectations throughout the three-day event. The microphone system repeatedly malfunctioned, making it difficult for participants to hear one another and engage effectively in discussions. Given that the primary purpose of our stay was a professional workshop, the poor quality of the sound system had a direct impact on the effectiveness of the event and the overall participant experience.
3. Poor Customer Service at La Brasserie
The level of service at La Brasserie was also disappointing. Several members of our group experienced interactions that were unfriendly and unwelcoming. In one instance, a colleague chose to stop visiting the egg station entirely because of the consistently rude behavior of a staff member. Such experiences are inconsistent with the hospitality and customer service standards expected at a five-star hotel.
While we selected Sofitel expecting a high-quality experience for an important international workshop, the combination of room disruptions, inadequate conference support, and poor customer service significantly detracted from our stay. We hope this feedback is taken seriously and used to address these issues so that future guests, particularly groups hosting professional events, receive the level of service associated with the Sofitel brand.
Dear Mrs S.,
Thank you for taking the time to share your feedback following your stay and the event held at our hotel. We sincerely regret that certain aspects of your experience did not meet your expectations, and we would like to provide some clarification based on the findings of our investigation with our teams.
First, regarding the change in accommodation arrangements for some participants, this reorganization was necessary due to operational constraints that required us to free up two floors in order to accommodate several groups simultaneously within the hotel. Consequently, part of your delegation remained in the main building, while other participants were accommodated in the Tower.
We fully understand that this change may have caused inconvenience, and we regret that its implementation and communication may have negatively impacted your experience.
We have also taken your comments regarding the welcome and service, particularly at La Brasserie, very seriously. A thorough investigation was conducted with the teams concerned. Based on the information gathered, we were unable to substantiate the interactions as described in your review. Nevertheless, we sincerely regret if any exchanges were perceived as lacking courtesy or attentiveness, as this does not reflect the high standards of hospitality to which we are committed.
Please be assured that your feedback has been shared with the relevant departments as part of our ongoing efforts to improve the quality of our services and enhance our guests' experience.
Once again, we thank you for your comments and hope to have the opportunity to restore your confidence during a future stay with us.
Yours sincerely,
The Management of Sofitel Abidjan Hôtel Ivoire
Customer review rating 1.0/5
Ghislain G. A.
Couples
-
Confirmed reviews ALL
Dear General Manager / Management Team,
I am writing to formally express my deep disappointment regarding the service and treatment I received from Sofitel Abidjan Hôtel Ivoire in connection with my wedding celebrations on August 5, 2026.
As a returning guest who chose Sofitel Abidjan for several stays surrounding my wedding and honeymoon, I had a high level of expectation regarding the quality of service, professionalism, and attention to detail that one would reasonably expect from a five-star hotel.
1. Significant Hotel Reservations
For my wedding and honeymoon, I made several reservations at the hotel, representing a significant financial commitment:
- August 4 – August 5: 2 Rooms — $584.57 / 335,236 FCFA
- August 5 – August 6: 1 Suite — $742.33 / 425,709.50 FCFA
- August 7 – August 8: 2 Rooms — $581.95 / 328,000 FCFA
- August 8 – August 10: 1 Room — $571.95 / 328,000 FCFA
Total accommodation value: 1,416,946 FCFA
In addition to these hotel stays, I specifically decided to host my wedding cocktail at Sofitel because I trusted the hotel to provide the level of service and quality appropriate for such an important occasion.
2. Wedding Cocktail – August 5, 2026
For my wedding cocktail, scheduled for August 5, 2026 at approximately 3:00 PM around the Sofitel swimming pool, I selected the cocktail package for approximately 50 guests, including:
- Six varieties of canapés
- Hot and cold canapés
- Alcohol package
The total value of this package was 900,000 FCFA.
Unfortunately, the service delivered was far below what was agreed upon and what I expected from a five-star establishment.
The venue around the swimming pool was not adequately prepared and was visibly dirty. More importantly, the cocktail package that I had paid for was not delivered in accordance with the quotation.
We received only one round of cold canapés and one round of hot canapés. Most importantly, the alcohol package included in my quotation was not provided at all. No alcohol was available for our guests despite this being clearly included in the package we purchased.
This was particularly disappointing because this event was not an ordinary social gathering. It was part of my wedding celebration, an important and once-in-a-lifetime occasion that I had entrusted to Sofitel.
3. Attempts to Resolve the Matter
What made this experience even more disappointing was the manner in which my concerns were handled after I brought the matter to the attention of hotel management.
I personally reached out to several members of the management team in an effort to find an amicable solution.
Unfortunately, I did not receive the level of responsiveness or professionalism I expected.
In particular, Mr. Asse Michel, Banquet Director, displayed what I considered to be a highly disrespectful attitude toward me and, most concerningly, toward His Excellency Ambassador Manlan, former Director General of Protocol at the Presidency, who was present and involved in the situation.
Ms. Coulibaly Kadidiatou subsequently came to verify the circumstances and hear our account in an effort to identify a solution. However, despite this intervention, we did not receive any meaningful feedback or resolution.
I also understand that Mr. Coulibaly Mohamed, Commercial Sales Director, considered offering a store credit as a possible resolution. While I appreciate that an attempt was made to find a solution, this option is not acceptable or practical for me because I do not reside in Côte d'Ivoire and therefore have no reasonable use for hotel credit.
4. Cancellation of Remaining Reservations
Given the manner in which this situation was handled and my loss of confidence in the hotel's ability to provide the level of service expected, I made the difficult decision to cancel my remaining reservations:
- August 7 – August 8: 2 Rooms
- August 8 – August 10: 1 Room
This decision was not made lightly. I had originally planned to continue my stay at Sofitel for my wedding-related activities and honeymoon. However, the experience surrounding my wedding cocktail significantly affected my confidence in the hotel.
5. Requested Resolution
Considering the circumstances, I am formally requesting a full refund of the 900,000 FCFA paid for the wedding cocktail package.
I believe this is a fair and reasonable request because the services included in the package were not fully delivered, particularly the alcohol package, and the overall service and condition of the venue did not meet the standards represented by the quotation or reasonably expected from a five-star hotel.
I would also appreciate receiving a written explanation of the hotel's position regarding this matter and confirmation of the refund process.
I chose Sofitel Abidjan because I believed that the hotel would help make our wedding celebration memorable for the right reasons. Unfortunately, this experience has instead left me deeply disappointed.
I sincerely hope that the management of Sofitel Abidjan will review this matter seriously and take the appropriate steps to resolve it professionally and fairly.
I look forward to receiving your written response and confirmation of the full refund of 900,000 FCFA within a reasonable timeframe.
Thank you for your attention to this matter.
Sincerely,
Ghislain A., M.B.A., M.S.T.M.
Customer review rating 5.0/5
Paul C.
Business
-
Confirmed reviews ALL
Every time I visit Abidjan, I stay here. the facilities are great so is the food. with a small shopping centre just down the hill.
Dear Guest,
Thank you for your continued loyaly and for choosing to stay with us whenever you visit Abidjan. Were are delighted to know that you enjoy our food , and the convenience of the nearly shopping centre .
We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 2.0/5
Anonymous
Business
-
Confirmed reviews ALL
The hotel seemed not ready for a big event like African Union meeting. The lifts were mostly not working, had to wait a lot to have a lift. Electricity went off many times. The lobby people didn't allow us to watch the world cup final match.
Dear OSAMA,
Thank you for feedback. We sincerely apologize for the inconveniences you experienced, particulary with the elevators, power interruptions, and your experience during the African Union meeting. We regret that we did not meet your expectations and hope to have the opportunity to provide you with a much better experience in the future.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 2.5/5
Nqoba C.
Business
-
Confirmed reviews ALL
Overall, the room was good and I thoroughly enjoyed the dinners I had at the restaurant. However, I believe you need to relook at how you cater for breakfast, as my experience was quite horrible. Although food was available there was nowhere to sit, and I was unable to get proper assistance due to a language barrier with the staff to even get a simple cappucino to go at least.
I hope you find this feedback constructive and use it to improve the breakfast experience for future guests.
Dear Guest,
Thank you for taking the time to share your detailed feedback.
We are pleased to know that you enjoyed your room and had pleasant dining experiences in our restaurant. It is encouraging to hear that these aspects of your stay met your expectations.
However, we sincerely regret that your breakfast experience fell short. We understand how frustrating it must have been to find the breakfast area overcrowded and to experience difficulty obtaining assistance. Please accept our sincere apologies for the inconvenience caused.
Your comments regarding seating capacity and communication have been shared with our Food & Beverage and Front Office teams. We are continuously working to improve both the organization of our breakfast service during busy periods and the support provided to our international guests.
Thank you for your constructive feedback. It is invaluable in helping us enhance the experience we offer to all our guests.
We hope to have the opportunity to welcome you back to Sofitel Abidjan Hôtel Ivoire and provide you with a much more enjoyable breakfast experience.
Kind regards,
Kevin Gohou
Guest Experience & Quality Manager
Customer review rating 5.0/5
Julie G.
Families
-
Confirmed reviews ALL
The hotel was beautiful. The rooms are renovated, clean and very nice. The staff is incredible and what you would expect out of a Sofitel. I highly recommend staying here.
Dear Julie,
Thank you very much for your wonderful feedback! We are delighted to know that you enjoyed our renovated rooms, cleanliness, and the exceptional service provided by our team. Your recommendation means a lot to us, and we look forward to welcoming you back to Sofitel Abidjan Hotel Ivoire for another memorable stay.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 0.5/5
Oumou D.
Business
-
Confirmed reviews ALL
First Day the internet was not functional at all. No option to work.
Dear Guest,
Thank you for taking the time to share your feedback.
We are sincerely sorry that the internet connection was unavailable on your first day, especially as this prevented you from working during your stay.
We fully understand the inconvenience this caused, particularly for a guest who needs reliable connectivity for professional purposes. This does not reflect the level of service we strive to provide, and we regret that this disruption negatively impacted the beginning of your stay.
Your feedback has been shared with our technical teams so that the reliability and continuity of our Wi-Fi service can be further improved.
We hope to have the opportunity to welcome you again and provide you with a much smoother experience.
Kind regards,
Kevin Gohou
Guest Experience & Quality Manager
Customer review rating 0.5/5
William K.
Business
-
Confirmed reviews ALL
Nothing works
Dear M. K.,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconveniences you encountered. Your comments have been shared with the relevant teams for immediate attention.We hope to have the opportunity to welcome back and provide you whith the level of service you rightfully expect from Sofitel.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 4.0/5
Pilar A. M.
Business
-
Confirmed reviews ALL
Food was amazing, people were extremely nice and all services were available (ATM, Food, Shops, Cinema, meeting areas, pool, spa, gym... Unfortunately the WIFI was very limitted.
Also, this being a high standing hotel - a shuttle service should be included from and to the airport. However, the driver was amazing.
Dear PILAR,
Thank you for taking the time to share your feedback . We are delighted to know that you appreciated our location , the comfort of your stay, our location of your stay , our facilities , the quality of the food , and the kindness of our team, especially our driver . We sincerly regret that the wifi did not meet your expectations and appreciate your suggestations regarding the airport shuttle. Your comments are valuable and have been shared with the relevant teams as we continuously strive to improve our guest's experience . We hope to have the pleasure of welcoming you back to Sofitel Abidjan Hotel Ivoire soon.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 5.0/5
Donald M.
Business
-
Confirmed reviews ALL
The check in and all services were super
Dear Guest,
Thank you very much for your excellent rating and kind feedback.
We are delighted to know that you appreciated the professionalism of our teams and that your check-in and overall services met your expectations.
Your satisfaction is a great source of motivation for our colleagues, and we look forward to welcoming you again very soon for another excellent stay.
Kind regards,
Kevin Gohou
Guest Experience & Quality Manager
Customer review rating 4.0/5
Mamadou B.
Business
-
Confirmed reviews ALL
The experience was disappointing at the beginning. As a loyal platinum customer who has been coming to this hotel for the past 13 years, it has been a disappointment to have to insist to get my room preferences. The team left me waiting for more than two hours before getting me the right room. This has happened during my last two visits.
Hasn’t it been Lucie, the situation would not have been resolved. She took the initiative to correct the situation.
Dear Mr. B.,
Thank you for taking the time to share your feedback and for your continued loyalty as a Platinium member over the years .
We sincerly apologize for the disappointing start to your stay and the long wait you experienced before receving the appropriate room. This not the level of service we strive to provide , especially for one of our valued loyal guests.
We are, howerer, pleased to know Lucie took the initiative to resolve the situation and helped restore your experience . Your kind recognition of her efforts has been shared with her .
Thank you once again for your valuable feedback . We truly hope to have the pleasure of welcoming you back soon and providing you with the seamless experience you deserve.
Sincerly,
Lucie ADOU
Guest Relations Supervisor
Customer review rating 0.5/5
Jean S. K.
Business
-
Confirmed reviews ALL
No welcome pack
Dear Guest,
Thank you for taking the time to share your feedback.
We are sincerely sorry that your arrival experience did not fully meet your expectations as an ALL Gold member.
Please allow us to reassure you that your Gold membership benefits were indeed recognized and your welcome amenities were prepared. However, due to an exceptionally high number of arrivals and a very high occupancy level on the day of your check-in, there was an unexpected delay in the delivery of your welcome pack.
We fully understand that, as a valued ALL Gold member, you expect these benefits to be available promptly upon arrival, and we regret that this delay affected your first impression of your stay.
Your feedback has been shared with the relevant teams to ensure that, even during peak occupancy periods, our loyal members receive the recognition and service they deserve without delay.
Thank you for your loyalty to Accor, and we hope to have the pleasure of welcoming you back soon for an experience that fully reflects our standards.
Kind regards,
Kevin Gohou
Guest Experience & Quality Manager
Customer review rating 4.5/5
Timothy S. D.
Business
-
Confirmed reviews ALL
Outstanding lunch buffet!!!
Dear M. D.,
Thank you for your woderful feedback! We are delighted to know that you always enjoy staying with us. We're especially pleased that you loved our outstanding lunch buffet. We look forward to welcoming you back for another great stay!
Sincerly,
Lucie ADOU
Responsable Relations Clients
Web-users rating
Other web-users rate our hotel
250 reviews9.1/10Location
434 reviews6.4/10Room
851 reviews8.5/10Service
29 reviews3.8/10WiFi
374 reviews9/10Vibe
153 reviews5.1/10Comfort
146 reviews6.8/10Cleanliness
140 reviews5.8/10Amenities
21 reviews9/10Location
89 reviews4/10Room
113 reviews6.3/10Service
11 reviews2.1/10WiFi
39 reviews3.9/10Comfort
32 reviews4.5/10Amenities
28 reviews7.7/10Vibe
27 reviews7.3/10Food
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35 reviews8.2/10Service
12 reviews8.5/10Breakfast
11 reviews7.6/10Food
8 reviews5.5/10Amenities
7 reviews6.7/10Cleanliness
6 reviews8.1/10Vibe
6 reviews7.9/10Pool
29 reviews5.3/10Room
31 reviews8.4/10Service
12 reviews5.2/10Comfort
7 reviews5.1/10Amenities
6 reviews8.7/10Breakfast
6 reviews6.5/10Cleanliness
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Frequently asked questions
Sofitel Abidjan Hotel Ivoire is located at Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, Ivory Coast, on the edge of the Ebrié Lagoon. You can reach us via a 10-minute drive from the Plateau business district or a 16-minute drive from the Treichville railway station. We offer on-site outdoor private parking with 755 spaces and a shuttle service for an additional fee.
Sofitel Abidjan Hotel Ivoire offers a variety of elegant accommodations, including:
Classic room - 1 king-size bed, balcony
Superior room, 1 king-size bed, balcony or 2 single beds
Suites including Prestige, Junior, Opera, Imperial, and Presidential categories
Apartments with 1, 2, or 3 bedrooms and fully-equipped kitchens
At Sofitel Abidjan Hotel Ivoire, we provide a wide range of premium services and amenities:
Free Wi-Fi and on-site private parking
Breakfast available for an additional fee
Outdoor swimming pools and a children's pool
Sofitel Spa and Sofitel Fitness center
Four restaurants including La Brasserie and Le Toit d'Abidjan, plus four bars
Wheelchair accessibility and meeting facilities
Sofitel Abidjan Hotel Ivoire offers diverse dining experiences across several venues:
La Brasserie: French bistronomy, open daily 06:30 AM - 10:30 PM
Le Toit d'Abidjan: French gastronomy, open Tuesday to Saturday 07:00 PM - 11:00 PM
Le Jardin: Regional cuisine with lagoon views, open daily 12:00 PM - 10:30 PM
La Gourmandise: International brunch every Sunday 12:30 PM - 03:30 PM
Room service is also available for your convenience.
At Sofitel Abidjan Hotel Ivoire, check-in is available from 02:00 PM, and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Sofitel Abidjan Hotel Ivoire regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Sofitel Abidjan Hotel Ivoire using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Sofitel Abidjan Hotel Ivoire features 18 modern meeting rooms and a convention center with a maximum capacity of 1650 seats. Our facilities include a business center, high-speed Wi-Fi, and professional support staff to ensure your events are successful.
Sofitel Abidjan Hotel Ivoire is a premier venue for weddings and events, featuring a 1650-seat convention center and lush gardens for lakeside ceremonies. Our dedicated wedding coordinator will assist you with every detail, from luxury accommodation to elegant decorations and sumptuous banquets.
Sofitel Abidjan Hotel Ivoire is wheelchair accessible and offers two rooms specifically designed for people with reduced mobility. Our facilities include:
Accessible bathrooms with 32-inch wide doors
Elevator access to all floors
Ramp access and accessible services in restaurants and the spa
Yes, Sofitel Abidjan Hotel Ivoire allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
The Marche de Cocody is a popular tourist attraction located just a 15-minute walk from Sofitel Abidjan Hotel Ivoire.
The Sofitel Spa at Sofitel Abidjan Hotel Ivoire offers a serene escape with treatments from partner brands Cinq Mondes and Gemology. Our wellness facilities include:
Hammam and hot tub for an additional fee
Massage, yoga, and manicure services for an additional fee
Relaxation room and tea room
Sofitel Abidjan Hotel Ivoire caters to business travelers with high-speed Wi-Fi, 18 meeting rooms, and a fully equipped business center. Each room features a business desk and a safe large enough for a laptop, while breakfast is served from 06:30 AM to 10:30 AM daily.
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