Sofitel Abidjan Hotel Ivoire Hotel 5 stars

Experience was good. but disappointed in the number of restaurants. Only 2 place open. Also sign bords for restroom hardly to find. Old interior need to be refurbished.

Problem with the TV was really a disappointment as I enjoy watching soccer on TV when travelling as I cannot do that at home. Not something I would expect at Sofitel where I accept to pay much more than in other hotels to get the best service. Issue is really lack of Responsiveness as I reported this on the first day.

I had a pleasant stay, service and hospitality was very good.

It was absolutely wonderful!

I had a great time at Sofitel Hotel beginning from the reception where we were cordially received and easy collection of key and access to our rooms. The room was very comfortable and all the amenities were of the highest possible standard. The view from my room was very nice with a good view of the surroundings. I also enjoyed the swimming pool and the hotel facilities. The hotel also offered good pick up from the airport to the hotel and also from the hotel to the airport. It was a great experience and I look forward to visiting your hotel again with my family

all the staff was perfect we even had the great surprise to get upgraded i enjoy coming to your hotel where the atmosphere is very friendly and joyful

Since the language of Cote d'Ivoire is French, I thought the staff did a good job of understanding and speaking English. The only complaint I have is the bedding - the duvet is much too warm for use in your climate. I would appreciate a single sheet or a sheet plus a very light blanket. Arrangements for our meetings all week were very good.

Dear Sir, The experience was as good as expected (read very good) and the staff is as professional and friendly as always. However I forgot two pair of shoes in the room 1305 when I transferred in room 1403 (thank you for the upgrade). And I have not been able to get them back. I changed room at 23.00 on 20/11 and informed the front desk at 07 am on the 21/11..... And I have asked every morning and evening after this. Thank is simply not acceptable as I am sure you will agree.

It's a beautiful hotel, professionally managed, with courteous staff . On the other hand is expensive (in relative terms); rooms (at least in the tower) are small; working in your room is not too comfortable ( difficult to reach outlets, desk facing the wall; working space is limited).

It was good

I was in a impression that I will be given airport. No one informed me specifically that I need to book for a paid transportation for airport pickup. Finally I ended up with a situation where I saw a Sofitel Chauffeur at airport who came to pick up another guest. When I request him to give me a ride with payment he encouraged me to a taxi from outside which I was not willing to take due to security reasons. Finally I had to wait for 2 hours to get a ride and I paid CFA15000. After check in, the bell boy was not sure where is room 1210. He took 20-30 minutes to find and I was roaming with him in different building of hotel.

I enjoyed my stay at Sofitel

The doorman/security at the front of the hotel began hitting my taxi commanding him to leave the area and I had one leg out of the vehicle. He was shouting and not listening when the taxi was explaining he was dropping me off. I think you need to teach the staff at the security machine and the entrance some customer service.

Felling home as usual on my preferred place to stay in Abidjan Lovely !

Reception, room service and restaurant were all good