Sofitel Abidjan Hotel Ivoire 5 stars

Customer review rating (ALL Rating) 4.1/5 787 reviews

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Sofitel Abidjan Hotel Ivoire - Image 1
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Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 ABIDJAN, Ivory Coast

Description

Hotel extras

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Our accommodation(s)

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Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
Ivory Coast

GPS:5.326842, -4.005485

Telephone
Fax +225 27 22 4 46518

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  787 reviews

Customer review rating 3.5/5

Martinez G. M. Business - Confirmed reviews ALL

I was comfortable. Staff was super nice, but service should improve for a 5 starts

Dear Sir Martinez, Thank you for your valuable feedback. We are delighted to hear that you felt comfortable during your stay and that our staff made a positive impression with their kindness. We truly appreciate your comment regarding the service and will take it into account as we continuouly strive to meet and exceed the standards of a five-star experience . We hope to have the pleasure of welcoming you again soon. Sincerly, Lucie ADOU Guest Relations Supervisor

Customer review rating 3.0/5

Walid K. Business - Confirmed reviews ALL

Especially the cleaning room and changing the towels and bed coveres are bed

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that your stay was generally good. However, we sincerely regret the shortcomings you experienced regarding room cleaning and room service, particularly the standards related to housekeeping, towel replacement, and bed linen changes. This is clearly not in line with the level of service we aim to provide. Your comments have been taken very seriously and shared with the housekeeping and room service teams for immediate corrective action and closer supervision. We truly hope you will give us the opportunity to welcome you again, so we can restore your confidence and deliver the level of experience expected at Sofitel Abidjan Hôtel Ivoire. Kevin Gohou Guest Experience and Quality Manager

Customer review rating 2.0/5

Younes B. Business - Confirmed reviews ALL

I had a very bad experience overall, despite the personnel being very welcoming and the security staff being helpful. Unfortunately, many things were not satisfactory. I used the hotel transportation service from the airport to the hotel and from the hotel back to the airport. On both occasions, I had to wait more than 20 minutes and make several phone calls before the transportation arrived. The laundry service was also disappointing. It took two days to get my laundry back, and one of my T‑shirts was returned with a stain. Although the room was clean and initially comfortable, there was a strong smell of moisture coming from the air conditioning, which became worse day after day. This caused me serious discomfort, as I am allergic, and I had very bad nights. My room was only changed on the last night, which was too late to resolve the issue.

Dear Guest, Thank you for taking the time to share such a detailed account of your stay. We are sincerely sorry to learn that your overall experience did not meet your expectations, despite the positive impressions left by our team and security staff. Your kind words toward them are nevertheless appreciated and will be shared. We deeply regret the repeated delays encountered with our transportation service. This is clearly not in line with the standards we strive to uphold, and we understand how frustrating this must have been, especially when traveling to and from the airport. Please accept our apologies for the inconvenience caused. We are equally concerned by the issues you faced with our laundry service, particularly the excessive turnaround time and the condition in which one of your garments was returned. This falls short of our quality commitments and has been escalated to the relevant teams for immediate review and corrective action. Regarding your room, we are truly sorry for the discomfort caused by the persistent smell of humidity from the air conditioning. We fully understand the impact this had on your well-being, especially given your allergy, and we regret that the room change only occurred on your final night, when it was no longer sufficient to remedy the situation. Your feedback is taken very seriously, as it helps us identify gaps and improve our services. We would be grateful for the opportunity to regain your trust. Should you consider giving us a second chance, we would be pleased to offer you a complimentary night with breakfast included, subject to availability, as a gesture of our sincere apologies. Please feel free to contact us directly so we may arrange this with you and ensure that your next experience reflects the true standards of the Sofitel Abidjan Hôtel Ivoire. Kind regards, Guest Experience & Quality Manager Sofitel Abidjan Hôtel Ivoire

Customer review rating 2.5/5

Alisdair D. Business - Confirmed reviews ALL

I’m afraid my stay this time was no better than average. The standards are just not matching the price bracket for the hotel I’m afraid. Some examples of why I don’t feel the standards meet my expectations. The rooms are getting tired and in need of a refresh. I had laundry done, but it was not returned . Staff had to go and search for it and eventually it was back at 22:30 The service is at times painfully slow despite the hotel quite obviously not being that busy. I ate in the Brasserie twice and each time the menu was dirty with what I assumed was spilt food. The WiFi on the fourth floor was erratic at best. Constant problems all week which is a really annoying when you are trying to work. The hotel is very much premium priced, but I’m afraid the service doesn’t merit such a premium. I am a reasonably frequent visitor on business but will now consider alternatives

Dear Guest, Thank you for taking the time to share such a detailed and candid review of your recent stay. We sincerely regret that your experience did not meet your expectations and, more importantly, did not reflect the level of service and quality associated with the Sofitel brand. Please accept our apologies for the shortcomings you encountered. While the hotel was operating with a high occupancy rate during this period, this should never result in service delays, inconsistencies, or a decline in attention to detail. Your remarks regarding the condition of the rooms, the delayed return of your laundry, the slow service, the cleanliness of the restaurant menus, and the instability of the WiFi, particularly for a business traveler are fully understood and taken very seriously. These points have been shared with the relevant department heads, and corrective actions are already underway, notably regarding service responsiveness, quality control in our outlets, and technical infrastructure. We are especially concerned to learn that, as a frequent business guest, you are now considering alternatives. Your loyalty is important to us, and we would truly appreciate the opportunity to regain your confidence. As a gesture of goodwill, we would like to offer you a complimentary night with breakfast included for a future stay, allowing us the chance to provide you with a significantly improved and seamless experience, aligned with the premium positioning of our hotel. Should you be willing to give us this second opportunity, we would be grateful if you could contact us directly to arrange your next visit. Thank you once again for your constructive feedback. We remain committed to continuous improvement and sincerely hope to welcome you back under far better circumstances. Kind regards, Kevin Gohou Guest Experience and Quality Manager

Customer review rating 5.0/5

Gon C. D. Families - Confirmed reviews ALL

I really appreciated my stay at hotel Ivoire people was so kind from security to front desk and also restaurant. My regards to the chief of staff at restaurant and to Ms Danielle. She was so kind with my daughter and me. The great woman I will come back again and recommend also to my friends.

Dear Guest, Thank you very much for sharing such a warm and positive review following your stay at Sofitel Abidjan Hôtel Ivoire. We are truly delighted to read that you appreciated your experience with us and that the kindness and professionalism of our teams — from security to the front desk and the restaurant — made a lasting impression. Your special words for our Chief of Staff at the restaurant and for Ms. Danielle are deeply appreciated. We will make sure to share your compliments with them personally; they will be very touched to know they contributed to making your stay, and your daughter’s, so memorable. Your intention to return and to recommend our hotel to your friends is the greatest reward for our teams and a true source of motivation. We look forward to welcoming you back very soon for another exceptional experience. Warm regards, Kevin Gohou Guest Expérience & Quality Manager

Other web-users rate our hotel

  • 350 reviews 9.4/10 Location
  • 477 reviews 6.4/10 Room
  • 1,029 reviews 8.8/10 Service
  • 25 reviews 1.5/10 WiFi
  • 168 reviews 5.9/10 Comfort
  • 145 reviews 7/10 Cleanliness
  • 99 reviews 8.6/10 Breakfast

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