Sofitel Abidjan Hotel Ivoire 5 stars

Customer review rating (ALL Rating) 4.1/5 775 reviews

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Description

Hotel extras

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Our accommodation(s)

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Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
Ivory Coast

GPS:5.326842, -4.005485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  775 reviews

TripAdvisor Rating  4.4/5  1,983 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Bendjin K. Business - Confirmed reviews ALL

I was put in a room different from the one I booked, because the hotel was full and I would get my room following day. Nothing the following day, I had to fight to get my room, with the reception staff just ignoring me. I finally got a room which was rather dirty, TV not functioning. Not to me tion that I did not get any of the services that I used to have for a Diamond member. Overall worst experience ever in a hotel that used to receive me very well. I will not go back again.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your disappointment and the difficuilties you experienced durind your stay. Please accept our sincere apologies for the room allocation issue upon your arrival, as well as for the inconvenience caused by the delay and the lack of attention you felt from our reception team. This is certainly not the level of service we aim to provide , especially to our valued diamond members. We also regret that you were unable to benefit from the services and privileges usually associated with yours statuts. Your comments have been shared with the relevant departments , and corrective actions are being taken to ensure better communicatio, responsiveness, and service consistency in the fuyure. We truly value your feedback, as it helps us improve . We hope you allow us another opportunity to restore your confidence and offer you the experience you rightfully expect. King regards, Lucie ADOU Guest Relations Supervisor

Anne-Marie at the reception

TripAdvisor rating 5.0/5

Paul D TripAdvisor review

I would like to take a moment to recognize Anne-Marie at the reception desk of Hotel Ivoire. I arrived at a time of extreme busyness at the hotel due to a conference. Anne-Marie took the time to take care of me. She displayed patience as she wanted to go through all the steps to assure that I received my preferred room based on my history. She really made a difference in my stay as, thanks to her professionalism, I very much enjoyed my stay at the hotel.

Dear Guest, Thank you so much for taking the time to share such wonderful feedback about your experience. We are delighted to hear that Anne-Marie provided you with exceptional service during what was indeed a very busy period at our hotel due to the conference. Your recognition of her patience, professionalism, and dedication to ensuring you received your preferred room based on your guest history means a great deal to us. Anne-Marie will be personally informed of your kind words, and she will be truly touched to know that her attention to detail and commitment to your comfort made such a positive difference in your stay. Colleagues like Anne-Marie embody the values of hospitality and excellence we strive to uphold at Sofitel Abidjan Hôtel Ivoire, and your appreciation reinforces the importance of their dedication. We look forward to welcoming you back very soon and providing you with the same level of personalized service you deserve. Sincerely, Kevin Gohou Guest Experience & Quality Manager Sofitel Abidjan Hôtel Ivoire

Customer review rating 1.0/5

Siaka D. Friends - Confirmed reviews ALL

It was an unpleasant experience to say the least.

Customer review rating 4.5/5

Mounir S. Business - Confirmed reviews ALL

Excellent stay @ Beautiful Abidjan with excellent services from Sofitel Abidjan Team

Dear S., Thank you so much for your wonderful feedback! We're delighted to know you had an excellent stay and enjoyed beautiful Abidjan. Our Sofitel Abidjan team truly appreciates your kind words and looks forward to welcoming you back for another memorable exoerience. Sincerly, Lucie ADOU Guest Relations Supervisor

Customer review rating 4.5/5

Mark L. N. Business - Confirmed reviews ALL

Pleasant stay at the hotel. Helpful and professional staff, across the board.

Dear Mark L. N., Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our staff to be helpful and professional. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Goodbye, Kevin Gohou Guest Experience & Quality Manager Sofitel Abidjan Hôtel Ivoire

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Other web-users rate our hotel

  • 358 reviews 9.3/10 Location
  • 466 reviews 6.7/10 Room
  • 997 reviews 8.7/10 Service
  • 26 reviews 1.6/10 WiFi
  • 163 reviews 5.5/10 Comfort
  • 142 reviews 6.4/10 Amenities
  • 132 reviews 7/10 Cleanliness
  • 90 reviews 8.7/10 Breakfast

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