Sofitel Abidjan Hotel Ivoire Hotel 5 stars

The service was excellent. The staff were quite helpful

Booking in = excellent Food = excellent Staff = excellent Check-out = very poor and ended the trip badly - taxi wasn't booked and there was a frantic rush to get to the airport (despite it beinmg booked the night before) - room over charged - we were told that we could keep our room until 8pm without any charge (when it came to check out we were charged for an additional night) Overall, end of the stay ruined the rest of the trip

The Sofitel Abidjan Hotel Ivoire is a beautiful resort hotel well located in Abidjan. The nightly cost of a room is quite expensive for an hotel that requires some TLC (I am talking more about the exterior of both buildings). The rooms are usually quite small, but the food and the personnel are just exquisite.

cool

I forgot something in my room and realised after I checked out. I tried to call the hotel many times but no one picked up, and I sent an email but didn't get any reply. I know it's my fault for forgetting my belonging in the room but this is really an issue from me and I was hoping to get a colleague in Abidjan to pick it up for me.

Difficulties to get hot water

A good hotel with good facilities. Staff is nice and helpful. Very comfy bed. Shows signs of aging, a bit far from city centre and other key locations, getting a taxi is confusing.

this stay was particularly pleasant because of the way I was introduced to my room. The gentleman took the time to explain everything concerning the room. The welcome, the room and joyful expression I read on faces made my stay a pleasant one.

The experience was good and I like the room, the services and the general ambience. The staff were professional

I an find all I need inside the hotel facility

Enjoyable stay with professional staff always keen to help. Hotel is very clean and room service is impeccable. However rooms may need to be refreshed in order to be kept up to date. I will most certainly choose the sofitel for my stay in Abidjan

Check out was extremely unpleasant as the credit card terminals were not working properly and staff insisted that there was a problem with my corporate card and 2 alternative private credit cards which could not be used . They were insisting on cash payment which I refused and only confirmed 2 days later that corporate cc was working after all. This is unaccepatable for a high priced business hotel.

Every staff I met was very positive and helpful in every way. The service given was prompt. Every request met a positive response. To me my looked like there was nothing that the Hotel cannot do for the guest. I wanted to continue living at the hotel. It was very enjoyable.

I traveled to Cote D'ivoire for a holiday vacation with friends. The carpet in the room was moldy and stained. Further, there were multiple roaches in the room. I spoke to the front desk and was moved to another room. Unfortunately, this room was no better. Both the carpet and curtains were stained and molded. I opened the patio window for fresh air. That did not work. As a result of lack of cleanliness in the hotel, I became very sick and was unable to breathe. I departed the hotel earlier than planned and checked into another property.

stuff was were helpful. nevertheless, room carpets was dirty at all - I had to upgrade my room. bed was very soft to sleep, low quality of breakfast (usual issue at hotels).