Sofitel Abidjan Hotel Ivoire Hotel 5 stars

I have spent 30 days here this year and likely will stay more. The hotel is clean, safe and well located. The staff is great. The property is very nice and gives you the ability to get outside while still being secure.

A lot of activities, nice places, nice swimming pool, breakfast very good, rooms very clean

I enjoyed being at the hotel. The people of Abidjan are very welcoming and made every experience worth it.

The reception staff were extremely arrogant, unfriendly, and with high attitude. They feign complete ignorance of your presence even when you are standing there. In particular the ladies there who are rude, in acknowledging the presence, responding, or even properly attending phone calls when you call them from the room. TERRIBLE

WE were upgraded to an higher type of room. The room, the environnement, the amenities, the food and the all stay was Amazing. Great staff.

Sofitel Team is one of the Best taking care of Customers and good listening: had an issue on checkin not taking in consideration my loyalty status because of large event organized in The hotel, but they listened and took action in less than an hour. The stay then went smooth for the week stay with care and excellent service. Thanks again Sofitel Abidjan Team Will be back very soon Merci 🙏🏽

Madame Anne and Mr. Elvis at the front desk we’re both excellent in there customer service. They ensured we were checked in and had everything we needed for our stay. Mr. Thierry I believe who helps with the luggage was great. He even taught me some French. Very nice people that were kind and welcoming.

Smooth check in Welcoming staff Decent food Suite could be a bit more better- Carpet in the main living room was stained Not enough disposal bins But overall clean Good safety arrangements

Good

I stayed in room 506 in the tower. I was quite displeased with the state of the rooms at Sofitel. The rooms are very outdated. There were stains on the carpet. The television did not work most of the time. We called for assistance and they never came. I had to go to the front desk to get someone to come to the room to look at the tv. It is a smart tv with all of the smart functions disabled. There is no iron in the room and when we asked for one, the ironing board arrived broken. This hotel has a nice lobby but the entire place needs to be refurbished.

It was ok

Staff excellent - even with Covid restrictions. Menu in restaurant not wide enough for someone with a ten day stay, however, I understand why and the food and service were excellent. I previously stayed in the Tower part of the hotel and would wish to stay there in future as I absolutely loved breakfasting by the pool - a brilliant start to the day. Your bars only stock the "Oakheart type" Bacardi, not the "Bacardi Blamc", the most popular white spirit in the world and the only one that I as a diabetic can drink safely - please change that choice. Overall though, an excellent stay. By the way, I mentioned to the front desk my Apple phone charger and cable were missing, however I found it on departure under the bed - don't know how it got anywhere near there. My apologies for any inconvenience caused.

The hotel, I must admit,  lived up to the expectations. The environment is cool and lovely. Right from the reception to the room services,  all that I had privileges  to meet with performed brilliantly. Permit me to use this medium to express my appreciations to the members of your staffs. Melan Prisca, Bovan Sabine, Ama and some other members of the room service whose names I may have omitted. They were so friendly and their manners of responding to request were just amazing. The personnel cleaning the room were similarly amazing.People like Mr Charles, Mr Sanogo etc. Friendly receptionists like Yvette and Othniel. All these made the period of my stay something that worth a good memory. I will always recommend the hotel for anyone who desires a home away from home. Keep it up.

Hotel vibes - great staff - 5 days business trip

Excellent location, the hotel is an iconic landmark but some areas start to need an upgrade because of the damage caused by humidity.