Sofitel Abidjan Hotel Ivoire 5 stars

Customer review rating (ALL Rating) 4.1/5 778 reviews

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Description

Hotel extras

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Our accommodation(s)

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Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
Ivory Coast

GPS:5.326842, -4.005485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  778 reviews

TripAdvisor Rating  4.4/5  1,958 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Khan J. Solo - Confirmed reviews ALL

No airport pick up as driver didn’t come despite making a booking and no hot water after delayed maintenance for around 12 hours

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely regret the inconvenience caused by the missed airport transfer. Regarding the hot water maintenance, please note that it lasted until 9:00 AM and not until noon as mentioned. We understand that these issues impacted your experience. It is for this reason that, during your check-out, we offered several compensatory measures, including a 20% reduction on your room charges, complimentary airport return transfers, breakfast, and the waiver of your extras. We respect your decision, as you chose to decline all of these compensations. Please accept our apologies once again for the inconveniences encountered. Your feedback is invaluable to us as we continuously work to improve our services. Kind regards, Kevin GOHOU Guest Experience & Quality Manager

Customer review rating 5.0/5

Mohamed A. C. Business - Confirmed reviews ALL

Very clean, good welcoming, very professional staff

Dear Sir, Thank you for your excellent score and for sharing this feedback. We are delighted that you appreciated the cleanliness, the warm welcome, and the professionalism of our teams. We look forward to having the pleasure of welcoming you again. Kind regards, Kevin GOHOU Guest Experience & Quality Manager

Customer review rating 3.0/5

Rachid A. Business - Confirmed reviews ALL

Worse one was in check in knowing that i arrived at 5:00am and need to do payment or deposit a lot of time and i was very tired I feel not trusted payment can be done after bf or when leaving

Dear Mr Rachid Azzekour, Thank you very much for sharing your feedback following your recent stay with us. We sincerely regret that your early morning check-in experience was not as smooth as you expected, especially after a long journey. Please allow us to reassure you that the procedure followed by our Front Office team is in line with international hospitality standards applied across all major hotel chains worldwide. Indeed, at check-in, every guest must be fully registered, which includes a copy of the passport as required by local authorities, and a credit card pre-authorization or cash deposit as a guarantee. This procedure is purely administrative and ensures the security and comfort of all guests during their stay. Of course, any unused amount is automatically released upon departure if no additional charges are recorded. We understand how tiring early arrivals can be, and we truly appreciate your patience and understanding. Please rest assured that your comfort and trust remain our highest priorities. We hope to have the pleasure of welcoming you again soon under better travel conditions and to make your next experience fully seamless. Warm regards, Kevin GOHOU Guest Experience and Quality Manager

Security problems

TripAdvisor rating 2.0/5

j889814672 TripAdvisor review

There were elements of the stay that were OK but in general I'd never go back. Check in was fast and friendly. Hallway to room was really dirty, like it hadn't been swept or mopped in weeks. Room was small but OK at first glance. Wifi worked pretty well. Bed was very lumpy and uncomfortable. One of the big problems - no "do not disturb" signs or lights. Hotel staff walked in when I was in bed one night! Also, the balcony door did not close properly and did not lock. I would recommend for these reasons that female travelers avoid this hotel at all costs. Gym is a combo gym/sauna. It has no air conditioning at all, and no air flow at all, so it's up to 40C in there and totally uncomfortable. That's OK, however, because there's not enough equipment to get a workout and much of it is broken. So you won't spend much time in there anyway. Breakfast was OK but the staff would touch dirty stuff and then food (omelette station for example) which is not acceptable. Check out took a long time - looked like it was the first time he was doing it. The safety and security issues are a big problem for me. I won't go back.

Dear Sir, Thank you very much for taking the time to share your feedback following your stay with us. We are truly sorry that your experience did not meet your expectations, especially regarding the feeling of safety and comfort. Following your comment, we immediately reviewed the situation you described. After checking the security cameras, we confirmed that our housekeeping team member entered your room at 8:15 p.m. to perform the evening turndown service. The video clearly shows that he followed our standard operating procedures : he knocked several times, waited, and only entered after receiving no response. As there was no “Do Not Disturb” doorhanger sign displayed, he acted in full compliance with both our hotel policy and international hospitality standards. We do, however, sincerely regret that this situation made you feel uncomfortable, and we understand how unsettling it must have been. We will ensure our teams are even more attentive and sensitive in such circumstances. Please rest assured that the safety, comfort, and satisfaction of our guests remain our top priorities. The issues you raised regarding cleanliness, gym facilities, and breakfast service have also been shared with the relevant departments for immediate corrective action. We thank you again for your valuable feedback, which helps us continue improving our service, and we truly hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Kevin GOHOU Guest Experience and Quality Manager

Customer review rating 5.0/5

Yves N. G. Couples - Confirmed reviews ALL

TOP

Cher Monsieur N.'G., Merci pour votre commentaire, au plaisir de vous revoir bientôt. Bien à vous , Lucie ADOU Responsable Relations Clients

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Other web-users rate our hotel

  • 359 reviews 9.3/10 Location
  • 463 reviews 6.6/10 Room
  • 943 reviews 8.6/10 Service
  • 26 reviews 1.6/10 WiFi
  • 217 reviews 7.5/10 Food
  • 166 reviews 5.6/10 Comfort
  • 140 reviews 6.2/10 Amenities
  • 124 reviews 6.6/10 Cleanliness

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