Sofitel Abidjan Hotel Ivoire Hotel 5 stars

Excellent service, comfortable rooms, pro active follow up on questions, great dining facilities, great airport service.

Excellent

Ok

The 1st day very disappointing main pool closed and never advised when booked. But really what was so bad we invited friends for a meal, food was so bad we paid and left to go out of hotel to eat. 3 that we invited said restaurant always bad there. During night room service food was as bad. Oddly all other meals pool, room service and brunch were excellent. That said we went out restaurant every day after 1st one so bad. Other than thar restaurant the Room was nice, staff also seem good. Hall way on 5th floor smells damp as carpets stained and ceiling damp moldy shame as Sofitel have always been excellent all places we have been.

Also A/C stopped working at some point then next day water leaking from the roof all was said to the front desk they offered at the end to change my room but didnt feel like packing

Very enjoyable experience, great facilities (gym) and excellent restaurant.

It was great

booked big conference, event space, cocktail arrangements, etc. missing reservations despite confirmed res numbers, cold coffee, absurd cocktail arrangements in a dark space in front of the pharmacy....rude liasons when conference space was nit ready nor well orepared.

Lovely view and the service was excellent

This is the second time I've stayed here and it was a massive disappointment compared to the first. I had to move rooms 3 times and still was not entirely happy with my room. I was given a room in the tower - looks nothing like the website pictures and not what I stayed in before. I moved rooms because the air con didn't work, lights were broken, rooms were dark and I didn't pay over £1000 for a view of a car park. Every day my room key stopped working. I had to ask for my room to be cleaned even though I had the clean my room sign on the door. Having stayed before, I had the expectations of the small touches like chocolates on the pillows. This happened once. Service was slow by the pool and often our order was wrong. As a vegetarian, I was even served meat one day. And on my final day the pool was out of action with no explanation. I am a silver member of Accor and did not feel remotely so. Next time I'm in Abidjan, I will most definitely stay elsewhere.

Everything was fine except the swimming pool was empty!

Nice experience

I cannot emphasize enough how extraordinary the experience at the Sofitel was... the staff is just incredible: attentive, courteous, dedicated and really go out of their way to ensure a pleasant customer experience. A huge thanks to the front desk staff and the management as well

The Sofitel Abidjan Hôtel is an excellent ambassador for Côte d'Ivoire. It's true 5-star experience with awell trained and resourceful staff from the reception to the rooms. Not forgetting their omelette.

The time with Sofitel had all types of mishaps - flooding, door sensor not working, payment challenges, inconsistent turn down service, etc. The highlight of my stay was the breakfast - it was very good, well presented and satisfying. The evening music downstairs was a welcome end to a hard/long day at work.