Sofitel Abidjan Hotel Ivoire 5 stars

Customer review rating (ALL Rating) 4.0/5 819 reviews

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Description

Hotel extras

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Our accommodation(s)

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Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
Ivory Coast

GPS:5.326842, -4.005485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  819 reviews

Customer review rating 4.0/5

Moez M. Business - Confirmed reviews ALL

Overall, good, however service is uneven and not consistent : last night, evening service was not done.

Dear Guest, Thank you for your feedback. We are pleased to know that your overall experience at Sofitel Abidjan Hôtel Ivoire was good. We also take note of your comment regarding the inconsistency in service, particularly the missed evening service. This is not the level of consistency we aim to deliver, and your feedback has been shared with the team for closer follow-up. We appreciate your input as it helps us improve and ensure a more seamless experience. We hope to welcome you again for an even better stay. Kind regards, Kevin Gohou Guest Experience & Quality Manager

Customer review rating 5.0/5

Maurice Y. Business - Confirmed reviews ALL

My experience was very amazing. This was my first time to stay in a luxurious hotel with easy access to all comodities

Dear Guest, Thank you very much for your kind feedback We are delighted that you enjoyed your first experience in a luxury setting at Sofitel Abidjan Hôtel Ivoire and that our location and comfort met your expectations. It is especially rewarding to know that your stay felt both convenient and memorable. Creating that balance between accessibility, comfort, and quality service is exactly what we strive for. We truly hope to have the pleasure of welcoming you again for another great experience. Kind regards, Kevin Gohou Guest Experience & Quality Manager

Customer review rating 2.5/5

Emil K. Business - Confirmed reviews ALL

Sofitel has always been my place of choice for the luxury and convenience it offered in Abidjan. It always used to go above and beyond. Sadly, the hotel is less and less living up to its standards it strictly observed in the past. Somehow arrogance is becoming entranched. No recognition of loyalty/status, always have to ask for basic things, attitude of the service staff, taking the customers for granted... for me is a huge demotivation to come back and, if the hotel management doesn't address it, perhaps it is time to switch loyalty to the new great establishments in town. It would be shame, but for the prices charged, one has the right to have expectations that Sofitel goes above and beyond.

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty. We are pleased to know that Sofitel Abidjan Hôtel Ivoire has long been your preferred choice in Abidjan for its comfort and convenience. We regret that your recent experience did not fully meet your expectations. Your comments regarding recognition, service fluidity and overall consistency have been noted and shared with our teams, as these remain key priorities for us. At Sofitel, we strive to deliver a refined, attentive and seamless experience, and your feedback helps us stay focused on these standards. We hope to have the pleasure of welcoming you again and to provide you with an experience that better reflects the level you expect. Kind regards, Kevin Gohou Guest Experience & Quality Manager

Customer review rating 3.5/5

Michael R. Families - Confirmed reviews ALL

Good checkin experience. Breakfast nice but service average. Pool service bad. Front gate and security service mixed. Baggage service good.

Dear Sir R., Thank you your feedback following your stay with us. We are pleased to know that you had a good check-in expérience and appreciated our breakfast as well as the baggage service. However, we sincerly regret that some aspects of your expectations, particulary the pool service, as well as the inconsistency you encountered with our front gate and sercurity services. Please rest assured that your comments have been shared with the relevant teams for immediate improvement. Your feedback is very valuable to us, and we hope to have the opportunity us, and we hope to provide you with a more seamless and enjoyed experience in the future. Sincerly, Lucie ADOU Guest Relations Supervisor

Customer review rating 5.0/5

Isabel M. S. E. Business - Confirmed reviews ALL

well located hotel with lovely garden. I particularly appreciated the big tree by the restaurant in the veranda.

Dear M. E., Thank you very much for your excellent rating and your kind comments. We are delighted to hear that you enjoyed the warm and helpful service from our team, as the peaceful setting of our garden. Your special mention of Mr. Onesime will be gladly shared with him-it will certainly mean a lot. We look to welcoming you again very soon for another wonderful expérience. Kind regards, Lucie ADOU Guest Relations Supervisor

Other web-users rate our hotel

  • 357 reviews 9.2/10 Location
  • 492 reviews 6.7/10 Room
  • 1,055 reviews 8.9/10 Service
  • 25 reviews 7.1/10 WiFi
  • 176 reviews 5.5/10 Comfort
  • 159 reviews 7/10 Cleanliness
  • 99 reviews 8.6/10 Breakfast
  • 42 reviews 7.1/10 Wellness Area

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