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Sofitel Abidjan Hotel Ivoire Hotel 5 stars

Customer review rating 4.2/5 5,591 reviews

ALLSAFE approved hotel

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Sofitel Abidjan Hotel Ivoire
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+ 23 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • 18 fully-equipped meeting and seminar rooms

  • World Luxury Award-winning restaurants

  • A spa and two fitness centers

  • 423 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • FELIX HOUPHOUET BOIGNY INT APT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
  • Tennis Paying
  • Beach and water sports Paying
  • Boules/petanque Paying
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 5 Bar(s)
  • Room service
Business services
  • 18 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II
08 Bp 01 Abidjan
08 abidjan
ivory coast

Tel: +2252722482626

Fax: (+225)2722446518

Check-in from 14h00

Check out up to 12h00

  • By plane

    FELIX HOUPHOUET BOIGNY INT APT At 22km / 13.67 miles - Shuttle paying

  • By train

    GARE FERROVIAIRE DE TREICHVILLE At 10km / 6.21 miles

GPS :5.326842, -4.005485

Our accommodation(s)

Our 423 rooms and suites provide a real haven of peace. With elegant and contemporary decor, some also offer a panoramic view of Abidjan and the chic Cocody district.

Our restaurants and bars

LE PAVILLON

Type of cuisine: Regional

Menu (PDF)
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  • Saturday Closed
  • Sunday Closed

LA GOURMANDISE

Type of cuisine: International

Visit La Gourmandise for relaxed all-day dining by the hotel's manmade lake, whether in the contemporary dining room or out on the large terrace. Buffets and à la carte menus feature international and African dishes made with fresh, local ingredients.

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LE TOIT D'ABIDJAN

Type of cuisine: French

Our chef recreates the authentic flavors of French gastronomy from the best Ivorian exotic fish and fruits. This delicious cuisine and sublime view of Abidjan will amaze your senses.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LA BRASSERIE

Type of cuisine: Bistronomy

The Brasserie invites you enjoy a meal in a trendy and stylish setting. The restaurant offers an ideal place to gather for a meal, tasty French cuisine and magnificent views of the gardens

Menu (PDF)
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CACAO LOUNGE

Pop into Sofitel's lobby bar for freshly brewed coffee, signature cocktails and handmade chocolate treats showcasing the best of Ivory Coast's famed cocoa. Views over the manmade lake and Ebrié Lagoon add to the relaxed, international atmosphere.

Non contractual photo

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LINK BAR

Menu (PDF)

Non contractual photo

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  • Tuesday
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  • Sunday

PAVILLON BAR

Soak up the sun while sipping an iced tea or your favorite cocktail beside the swimming pool. Or cool off in the pools with friends or family!

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CHICHA BAR

Non contractual photo

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 1,974

  • Maximum capacity: 1650 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Sofitel Abidjan Hotel Ivoire

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,591 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,010 reviews

Good

Customer review rating 3.5/5

Gnandji S. Solo - 19/07/2021 Confirmed reviews ALL

Good

Old hotel rooms

Customer review rating 2.5/5

Ayana C. Couples - 19/07/2021 Confirmed reviews ALL

I stayed in room 506 in the tower. I was quite displeased with the state of the rooms at Sofitel. The rooms are very outdated. There were stains on the carpet. The television did not work most of the time. We called for assistance and they never came. I had to go to the front desk to get someone to come to the room to look at the tv. It is a smart tv with all of the smart functions disabled. There is no iron in the room and when we asked for one, the ironing board arrived broken. This hotel has a nice lobby but the entire place needs to be refurbished.

Ok

Customer review rating 3.5/5

Osazee B. Friends - 11/07/2021 Confirmed reviews ALL

It was ok

Another good stay

Customer review rating 4.5/5

Alastair P. Business - 07/07/2021 Confirmed reviews ALL

Staff excellent - even with Covid restrictions. Menu in restaurant not wide enough for someone with a ten day stay, however, I understand why and the food and service were excellent. I previously stayed in the Tower part of the hotel and would wish to stay there in future as I absolutely loved breakfasting by the pool - a brilliant start to the day. Your bars only stock the "Oakheart type" Bacardi, not the "Bacardi Blamc", the most popular white spirit in the world and the only one that I as a diabetic can drink safely - please change that choice. Overall though, an excellent stay. By the way, I mentioned to the front desk my Apple phone charger and cable were missing, however I found it on departure under the bed - don't know how it got anywhere near there. My apologies for any inconvenience caused.

Cool and lovely environment

Customer review rating 4.0/5

Kayode A. Business - 01/07/2021 Confirmed reviews ALL

The hotel, I must admit,  lived up to the expectations. The environment is cool and lovely. Right from the reception to the room services,  all that I had privileges  to meet with performed brilliantly. Permit me to use this medium to express my appreciations to the members of your staffs. Melan Prisca, Bovan Sabine, Ama and some other members of the room service whose names I may have omitted. They were so friendly and their manners of responding to request were just amazing. The personnel cleaning the room were similarly amazing.People like Mr Charles, Mr Sanogo etc. Friendly receptionists like Yvette and Othniel. All these made the period of my stay something that worth a good memory. I will always recommend the hotel for anyone who desires a home away from home. Keep it up.

Great stay

Customer review rating 4.5/5

Thomas G. Business - 07/06/2021 Confirmed reviews ALL

Hotel vibes - great staff - 5 days business trip

Dear Thomas g., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hope to see you soon, take care of you and your family. Sincerely, OBRE Guest Relation Officer.

Iconic Hotel in Abidjan

Customer review rating 3.5/5

Javier F. C. Business - 02/06/2021 Confirmed reviews ALL

Excellent location, the hotel is an iconic landmark but some areas start to need an upgrade because of the damage caused by humidity.

Dear Javier Fournier C., Dear Javier Fournier C., We very much appreciate your comment regarding your stay at the Sofitel Abidjan Hôtel Ivoire. I will share your comment with our team and be sure that all your remarks have been taken into account. Thank you again for sharing your experience. Hope to see you soon, take care of you and your family. Sincerely, OBRE Guest Relation Officer

Well located and a very good stay

Customer review rating 4.5/5

Ade A. Families - 26/05/2021 Confirmed reviews ALL

Cordial respectful staff, nice environment and good food.

Dear Adetokunbo A., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, OBRE Guest Relation Officer.

Poor service

Customer review rating 1.5/5

Michael O. Couples - 29/04/2021 Confirmed reviews ALL

Service was poor. Facilities are outdated

Dear Michael O., Thank you for taking the time to tell us about your experience at the Sofitel Abidjan Hôtel Ivoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, OBRE Guest Relation Officer.

Molded hotel room

Customer review rating 0.5/5

C. B. Business - 27/04/2021 Confirmed reviews ALL

Hotel room had black mold directly outside my door and the hotel room smelled like mold or mildew.

Dear Loneal B. C., Thank you for taking the time to tell us about your experience at the Sofitel Abidjan Hôtel Ivoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, OBRE Guest Relation Officer

Good stay, amazing team

Customer review rating 4.5/5

Juan V. Business - 18/04/2021 Confirmed reviews ALL

Amazing business stay at Sofitel Abidjan, with a good room with city views, excellent bed and toilet, very good selection of TV channels and good free wifi access, excellent breakfast and a really good team taking care of the guest 24/7, which is always appreciated. I would like to highlight Madame Mireille who did really her best to make me feel in my own home.

Dear Juan Antonio V., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Overall Great Stay

Customer review rating 4.0/5

Alecko Couples - 18/04/2021 Confirmed reviews ALL

The staff were friendly and made our stay very welcomed. However, I do have a few comments regarding the room. The carpet was stained and gave the impression that the room has not been cleaned properly. The water pipes made some noise during the night, which woke us up a couple of times and made it difficult to ignore. However, having said that, the bed was incredibly comfy and that was lovely. All in all, our stay was great and the staff definitely played a big part in that.

Dear Alecko Lacky A., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. We are sorry for all the inconvenience you encountered during your stay. know that all your remarks have been taken into account to make all your next stays up to your expectations. hope to see you soon, take care of you and your family. Sincerely, OBRE Guest Relation Officer.

An Overall Great Stay

Customer review rating 4.5/5

Staf T. P. Solo - 12/04/2021 Confirmed reviews ALL

I grew up always seeing the finest of shows and best of things taking place at this hotel, so it was only right i visit myself now that i can. I travel A LOT for work, but this bed was the most comfy i have ever slept in. I felt on a cloud. Guest services attendants were courteous, from the guards at the entrance to the bell hop. The room was largely clean and the balcony is an amazing plus. My only issues, my floor seemed to have some renovation taking place and i saw mold... lots of it. My room had spider webs on the ceiling as well, and some very dusty spots by the bed. Other than that, la brasserie was great and Issiaka my Bell hop was very very helpful. Excellent hôtel, service impeccable, et répond à la plupart de vos attentes. Quelque points à renforcer... il y avait de la moisissure assez visible dans les couloirs et dans la chambre. Aussi un peux de poussière dans la chambre. Je note quand même que les membres du staff étaient attentif et prêt à répondre aux préoccupations.

Dear Moustapha T., Thank you so much for your comment. It is always a pleasure to receive positive feedback. I will share it with our team. We want you to know that we are lucky to have you. Be sure that all your remarks are taken into account to make your next stay pleasant as the previous one. Hope to see you soon, take care of you and your family. Sincerely, OBRE Guest Relation Officer.

One stay

TripAdvisor rating 5.0/5

philippusd2015 Business - 22/01/2020 TripAdvisor review

Enjoyable stay with professional staff always keen to help. Hotel is very clean and room service is impeccable. However rooms may need to be refreshed in order to be kept up to date. I will most certainly choose the sofitel for my stay in Abidjan

Thank You Sir for your Nice comment. Sincerly Lucie ADOU Guets Relations Clients

eLearning Africa conference attendee

TripAdvisor rating 4.0/5

CG_10-2019 Business - 30/10/2019 TripAdvisor review

This is over all a very fine hotel! Elegantly appointed with comfortable rooms with nice amenities, and the best bed I have ever slept on. There are good restaurants and attentive, friendly staff, there's even a movie theater. However, the only reason I did not rate it a five is that once you step off the elevators onto the floors above the musty smell of moldy carpeting hits you like a wall. Whoever thought wall to wall carpeting in such a hot and humid city was a good idea? Lose that and stick with the nice tile/marble/etc. surfaces as in your lovely lobby and this hotel get 5 stars! I'd easily recommend this place to anyone except those sensitive to damp musty carpets.

Dear Sir, we apologizes. we are gratefull for your appreciation. we will do better to merit. best regards, Mme Lucie ADOU Responsable Expérience- clients

Stayed 17 to 19 Sept

TripAdvisor rating 4.0/5

jbraimah Business - 22/09/2019 TripAdvisor review

I was not impressed with the length of time it took to check me in. Even though I checked in online. What's the point of checking in on line. The Duty manager was borderline rude. I will not be staying at Sofitel Abidjan again!

Good Morning M. JBRAIMAH We thank you for precious time taken to share whith us your experience. We are sincerly apologyzing for the inconvenient that occured and we want to reassure you that actions will be taken to avoid this to happen again. Sincerly Mrs ADOU Lucie

Home away from home

TripAdvisor rating 5.0/5

JFEA63 Business - 03/06/2019 TripAdvisor review

Every trip back to Sofitel Hotel Ivoire is like coming home. The staff is friendly, service is impeccable, and our concerns are always taken to heart. The amenities are first class. The hotel is an institution in Abidjan and deservedly so.

Dear Guest, We thank you for your review. We would like you to know that we are glad that you appreciate the quality of our services and you consider the Sofitel as your home away from home. Knowing that you are satisfied is our main reward. We are looking forward to welcome you back at your hotel. Warm regards, Yaka POTIN Guest Experience Manager.

as always...

TripAdvisor rating 5.0/5

walHamburg Business - 07/04/2019 TripAdvisor review

Great stay, great team, only to name a few: Cathérine from breakfast team, and the always best omelette from Béatrice. Despite the very high room price that time, at least for my accompanying clients, the visit was excellent.

Dear Guest, Thank you for such a nice review. We are glad you enjoyed your stay with us and we hope to welcome you very soon again. Sincerely, Yaka POTIN Guest experience Director

Convenient location

TripAdvisor rating 4.0/5

Tamanccoblue Business - 02/10/2017 TripAdvisor review

Nice hotel comfortable bed. Convenient location to conduct business in Abidjan. Overalll positive. Internet usually decent but a little walk this time around. Accor is a gray chain. Don’t forget to sign up to their loyalty program!

Dear Guest, Thank you so much!!! For your comment, your loyalty and overall your invitation to our loyalty programm. This mentions your satisfaction and we thank you. Hope to welcome you soon again in Sofitel where life is MAGNIFIQUE ! sincerely, yaka POTIN Guest experience Director

The worst ever

TripAdvisor rating 1.0/5

tum2424 Business - 05/09/2017 TripAdvisor review

I have just came back from my trip and stay at the Sofitel Abidjan during last week as per below booking, there are some issues that i would have to report as a customer complaint: According to the reservation below, the payment is confirmed as paid status and it shows that the balance to be paid at the hotel is ZERO, but what we have been serviced at the hotel when we did check out, the person in charge has told us the payment is not been done yet which is ok but i would have to ask for their other reference from Accor that the payment is not done yet??? as the only reference document is the below email to confirm and be referenced between myself and the hotel regarding the payment, if the payment is not done yet, there was supposed to be at least another email from Accor to confirm to the customer that the payment is not done. also, when we did check in, the reception had confirmed that the payment has been done, we only need to be deposited for the expenses while we stay which is no problem as regular requirement. again, once we were checking out, the manager name ' Anne', had totally bad performed, as she has provided the blind information and seems not to responsible for the situation, she does not care for the confirmation email and only admit to deduct our payment from the credit card gaurantee. it seems not to be her problem, that was what she said. anyway, we agreed to pay only after i can receive the email from Accor mention for the mistake their have done on the confirmation email below, i actually expect the prior notice regarding this payment from Accor central department not just one person who were at the reception to against the below email message. Do you agree with this??? eventually the payment has been deducted from my card without any notice!!!!!!!!! what the bad action from the unprofessional 5 stars hotel!!!!!! 2. after i checked the payment with my bank, i found that the payment has been charged converted to our THB currency with 5% over charge, even though i agree that the rate may be applied in different rate but it supposes not to be this high 5% different which is unacceptable comparing to the attached file which i received the estimate payment amount earlier. The total price shows as attached is THB 81,526.61 but the actual charged is THB 85,219.84, what is this???? At least i need the correct clarification. there are few more complaint during our stay which i already informed to

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