Sofitel Abidjan Hotel Ivoire 5 stars

Customer review rating (ALL Rating) 4.0/5 806 reviews

Best price
guarantee
Sofitel Abidjan Hotel Ivoire - Image 1
Sofitel Abidjan Hotel Ivoire - Image 2
Sofitel Abidjan Hotel Ivoire - Image 3
Sofitel Abidjan Hotel Ivoire - Image 4
Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 ABIDJAN, Ivory Coast

Description

Hotel extras

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
Ivory Coast

GPS:5.326842, -4.005485

Telephone
Fax +225 27 22 4 46518

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  806 reviews

Customer review rating 2.5/5

Ron D. Business - Confirmed reviews ALL

I realise that with every visit this hotel is going down Two years before and as a Diamond guest, I was welcome with really special way , one Hostess with special drink , your room with upgraded is ready , from luxury room to Prestige suite or opera , hostess accompanied you to your suite and helping with your suitcases, at the dinning table one red wine and fruits and nuts , now I payed my upgrade from luxury room to opera suite , the opera suite was two Cannes of nuts and water , even the soap which was during my last stay disappeared, and I asked one of the employees there , I was told that it’s now at the hotel more Diamonds guests than platinum,, to be honest I’m coming back again coz the choices of hotels is difficult, last trip I stayed at maison Palmier which is really nice hotel , but the location is problematic, is located in 2 plateau and far from government and far from center , all is down except the personnel ,,, it’s pity for Sofitel

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay. First and foremost, please allow me to sincerely thank you for your continued loyalty as a Diamond member. Your long-standing relationship with our hotel is truly valued, and it is particularly important for us that your experiences remain consistent and memorable. I am genuinely sorry to read that your recent stay did not meet the level of recognition and attention you experienced during your previous visits. Your remarks regarding the welcome experience, the in-room amenities, and the overall feeling of personalized care have been carefully noted. The experience you describe from two years ago reflects exactly the level of service we strive to deliver, and I regret that this was not fully reflected during your most recent visit. Please be assured that recognition of our most loyal guests remains a priority for us, and your feedback has been shared with our teams to ensure greater consistency in the way we welcome and care for our Diamond members. At the same time, I would like to thank you for highlighting the professionalism and dedication of our staff, which remains one of the strongest pillars of our hotel. We truly appreciate your continued trust despite the competitive hospitality landscape in Abidjan, and we sincerely hope to have the opportunity to restore your full confidence during your next visit. Kind regards, Kevin GOHOU Guest Experience & Quality Manager Sofitel Abidjan Hôtel Ivoire

Customer review rating 0.5/5

Adriana M. Business - Confirmed reviews ALL

Refusing to issue an invoice for a meal in the room service

Dear Mrs Adriana, Thank you for taking the time to share your feedback following your stay with us. First of all, please accept our sincère apologies regarding the bathroom which was not cleaned during your stay. This situation does not reflect our usual service standards. Please rest assured that your comment has been shared with our housekeeping team to ensure this does not happen again. During your next stay, we will make every effort to provide you with a more pleasant and comfortable experience. Regarding the invoice for the room service meal, we apologize for the misunderstanding. As the payment was made directly by credit card with the room service team, the invoice should normally have been issued by that departement rather than the reception. Unfortunately, this led to the confusion you experienced. If our explanation has helped clarify the situation, we would be grateful if you could consider reviewing your rating, as guest satisfaction remains our highest priority. We hope to have the pleasure of welcoming you again soon. Kind regards, Lucie ADOU Guest Relations Supervisor

Customer review rating 5.0/5

Jonathan F. K. Couples - Confirmed reviews ALL

We love it.

Dear Guest, Thank you for your kind feedback. We are delighted to know that you loved your experience with us. Your satisfaction is the greatest reward for our teams and encourages us to continue delivering the highest standards of service. We look forward to welcoming you again very soon. Kevin GOHOU Guest Experience & Quality Manager

Customer review rating 3.0/5

Rosine K. Business - Confirmed reviews ALL

small room on hight price

Dear Guest, Thank you for your feedback. We are sorry to read that your stay did not meet your expectations, particularly regarding the comfort of your room and its perceived value. Please note that our room categories and sizes are designed according to specific standards, and we strive to ensure that each guest receives the room type that has been reserved. However, we understand that comfort is a key element of the experience, and we regret that it was not fully satisfactory in your case. Your comments regarding the room size and pricing have been carefully noted and shared with the relevant teams, as they are essential for us to continuously improve our offering. We would be pleased to assist you in selecting a more spacious room category for a future stay, in order to better match your expectations. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards, Kevin GOHOU Guest Experience & Quality Manager

Customer review rating 3.0/5

Ljubica D. Business - Confirmed reviews ALL

Arrived to the hotel at 5 pm to be told our rooms weren't ready. Haven't even been offered a dunno while we waited (which was over an hour). When we finally got to our room (which btw was in a tower, despite me being platinum) after a long trip, we couldn't sleep until 1am due to party noise under our window. The same two nights later. I took a bath only to realize the stopper can't be opened once you fill in the tub, so i was in knee deep water struggling to rinse my self off. I asked for an iron three times which never arrived while I was stuck in my room waiting for it. I wore a wrinkled dress to my meetings the next morning. Fish catch of the day at Jardin terrace restaurant was nothing how it used to be until last year. I can go on and on about bad service at this hotel...

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are sincerely sorry that certain aspects of your experience did not meet your expectations, particularly regarding the waiting time upon arrival, the noise disturbances, and the delays in service delivery. This is not the level of consistency we strive to provide, and your comments have been shared with the concerned teams for immediate review. Regarding your room readiness, while unforeseen operational constraints may occasionally impact availability, we agree that the waiting experience should have been handled with greater attention and care. We also regret the inconvenience caused by the disturbances and the maintenance issue you encountered, as well as the delay in fulfilling your request. These points have been noted and will be addressed to prevent recurrence. Your remark concerning the restaurant experience has equally been taken into consideration, as maintaining the quality of our offer remains a priority. Please rest assured that your feedback is being used constructively to reinforce our standards and improve the overall guest experience. We hope to have the opportunity to welcome you again and provide you with a stay that better reflects the quality and service we aim to deliver. Kind regards, Kevin GOHOU Responsable Experience Client & Qualité

Other web-users rate our hotel

  • 351 reviews 9.4/10 Location
  • 482 reviews 6.3/10 Room
  • 1,045 reviews 8.9/10 Service
  • 25 reviews 4.3/10 WiFi
  • 172 reviews 5.7/10 Comfort
  • 146 reviews 6.8/10 Cleanliness
  • 101 reviews 8.4/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Abidjan