Sofitel Abidjan Hotel Ivoire

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Sofitel Abidjan Hotel Ivoire 5 stars

Customer review rating (ALL Rating) 4.3/5 748 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • 18 fully-equipped meeting and seminar rooms

  • World Luxury Award-winning restaurants

  • A spa and two fitness centers

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, 08 Bp 01 Abidjan
08 ABIDJAN
Ivory Coast

Telephone +225 27 22 4 82626

Fax +225 27 22 4 46518

Contact email

  • By plane

    FELIX HOUPHOUET BOIGNY INT APT At 22km / 13.67 miles - Shuttle paying

  • By train

    GARE FERROVIAIRE DE TREICHVILLE At 10km / 6.21 miles

GPS:5.326842, -4.005485

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Discover contemporary and elegant decor in our 426 rooms and suites: an authentic peaceful haven, where some rooms have a panoramic view of Abidjan and the very chic district of Cocody.

Our guest reviews

Our guest reviews for
Sofitel Abidjan Hotel Ivoire

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  748 reviews

TripAdvisor Rating  4.0/5  1,273 reviews

Well located, nice atmosphere

Customer review rating 4.0/5

Christina B. Families - Confirmed reviews ALL

We enjoyed our stay. Great breakfast buffet. Nice reception. Nice huge receptionarea. We liked the smaller, square-shaped pool next tp the pool bar, but the big pool was very dirty. We were disappointed that you did not keep it clean. Also that you had to pay for time at sunbeds.

Dear Christina B., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Customer review rating 4.5/5

J B. T. Business - Confirmed reviews ALL

Very Nice and good stay at Sofitel Cote D'Ivoire, first time in Abidjan and had a nice welcome at the hotel. Pleasantly surprised by the special attention of the staff especially Mr Preetam Dagah for making our stay special. Will come again.

Dear Jaykrishn T., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Satisfactory

Customer review rating 2.5/5

Ayeshah F. Business - Confirmed reviews ALL

My experience in Sofitel Abidjan was OK. Unfortunately I experienced more negative experiences than positive ones. Taxi not reaching on time at the airport, Receptionist is too slow, they take too time on arrival, hotel not providing hotel taxi on time instead proposing outside taxis, rooms are not cleaned up to the standards etc.

Dear Ayeshah F., Thank you for taking the time to tell us about your experience at the Sofitel Abidjan Hôtel Ivoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie ADOU Guest Relations Supervisor

Conveniently located, great service

Customer review rating 4.5/5

A. Business - Confirmed reviews ALL

I stayed here while on work travel for the US government. The hotel is conveniently located, at just about 10 minutes from the US Embassy. It has a functioning gym (could use a little updating) and many outdoor spaces for exercise. It is next to a small mall that has a grocery store, AMAZING french restaurant, and food court. The food at the hotel is a bit overpriced, but the portions are generous. Saturdays the pool is lively with a DJ and cabanas. The service is great, by the end of my two week stay I knew much of the security staff. (Also many spoke some english.) Robert was very helpful/accommodating during my check out.

Dear Lima A., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Great stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Overall, service, accommodations and food were excellent. The only negative comment would be that my room was not cleaned over the last two days of my stay.

Dear MARC D., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Excellent stay

Customer review rating 4.5/5

Maxime M. Business - Confirmed reviews ALL

Safe , some staff new but always extremely polite , excellent food . Prices a bit Hight.

Dear MAXIME M., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Special place

Customer review rating 4.0/5

Sam Business - Confirmed reviews ALL

Goood

Dear Laurent O., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Great Stay...

Customer review rating 5.0/5

Eric F. N. Families - Confirmed reviews ALL

It was awesome. Great environment for family, business and entertainment.

Dear ERIC FILOR N., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Competent and courteous staff

Customer review rating 4.5/5

Mit Business - Confirmed reviews ALL

Despite the late notice, I was welcome and my request for booking was accommodated to my satisfaction. Service is fast, the staff who’d I have interacted with was professionally and responsive. I want to single out Ms. Yvette ( who did my check in) and Ms. Dany at the restaurant le Jardin. They were just superb!

Dear modido t., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Customer review rating 5.0/5

Albéric L. Business - Confirmed reviews ALL

Welcome, room standard, service standard, food standards are perfect

Dear Alberic L., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guests Relations Supervisor

Customer review rating 3.0/5

Reece Business - Confirmed reviews ALL

Hotel common area and restaurants are excellent. Rooms are looking tired and dated. Wifi is very slow and does not meet expectations.

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Keep it up!

Dear Marie Paule N., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

ok stay

Customer review rating 3.5/5

Mn Friends - Confirmed reviews ALL

Room was smaller than expected but the bed is very comfy. Had issue to pay before arrival which was annoying but the room was secured and everything worked out well.

Dear Melanie D. We thank you for your return from your stay and assure you that your remarks will be taken into account in order to make your next stay pleasant and that your satisfaction is total. Sincerly Lucie ADOU Guest Relations Supervisor

Excellent hotel friendly and supportive staff but some issues

Customer review rating 1.5/5

Damien Business - Confirmed reviews ALL

I've stayed at Sofitel Abidjan a couple of times now and enjoyed the experience immensely and this last time as no difference, however there were a couple of issues this time which detracted. On arrival, my reservation for 2 nights had not fed through to the team on reception and seemed only to be booked in for 1 night. That was quickly sorted out but I'm not sure what might have happened had the hotel been busier. On settling into the room, the air con was not working properly and an engineer was quickly sent - I had to exit the room for a few hours whilst it was sorted. It was improved but I couldn't get the temp of the room below 21 degrees - it was liveable but not great. Also the door lock did not work - on exiting my room a gentle push on the door opened it easily. I only discovered this on the second day of the stay so didn't report it as was rushing for work and I didnt want to have to wait for engineers etc. It is an expensive hotel and this kind of things shouldn't be an issue. Staff however were brilliant - friendly and welcoming across the hotel and other than the issues above I enjoyed my stay.

Comfortable, clean and well-appointed hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I was a quest for nearly two weeks at your property. During my stay, hotel staff consistently impressed me with their professionalism and customer-focused attitudes.

Dear Eric A., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Good stay.

Customer review rating 4.0/5

Hosh Business - Confirmed reviews ALL

Comfortable room, great amenities

Dear POPAT H., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

service was very disappointing

Customer review rating 3.0/5

Yaakov F. Business - Confirmed reviews ALL

i've stayed for a month. the apartment and facilities were very nice. but the service was very bad time and again. special requirements for dishes took 8 days (!) to complete, though I was promised it was done upon my check in. every other issue, like fixing the washing machine, or cattle, took 3 calls before it was done- if at all. unfortunately, even talking to the senior management (Mr. J. Rotrou and Mr. D. Karbowski) didn't help. upon my check out, I was told twice that I have CFR 200,000 extras on the tool's bill, which was not true and just stressed me out. very disappointing!

All Safe?

Customer review rating 3.5/5

Apartment 1. Families - Confirmed reviews ALL

I am staying with you since April 2020. Staff needs to be constantly reminded that the face masks are to cover the nose at all times and not to be worn as scarves. Thus the All Safe label rom Veritas is just a claim because on the day to day you are far from it. The result is that I no longer buy from la Grignotine and I no longer use the restaurants. Towels al the pool are never available before 10h00 AM, last Sunday It was 10h45 and yet no towels available. Pool is regularly "green" because of poor maintenance, algae always present in pool sides. I have contracted Orange Fiber via the hotel, service is suspended every month, hotel does not pay Orange on time. Apart from that, happy with my stay.

Good

Customer review rating 4.5/5

K. P. Friends - Confirmed reviews ALL

Relaxing

Dear phillips k., We very much appreciate your comments regarding your stay at the Sofitel Abidjan Hôtel Ivoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie ADOU Guest Relations Supervisor

Excellent service

TripAdvisor rating 4.0/5

MTT2903 Business - TripAdvisor review

I spent one night at the Sofitel Abidjan. The front desk welcome and check-in was just perfect. The room is great and large enough. The coffee machine could be improved though. Breakfast was fine but could also be improved especially the choice was not that great.

Hello Dear, We are sorry about the choice around the breakfast who wasn't enough for you. We caring about it making the choice a lot for the guest. Also thanks for your appreciation . Mireille Guest Relation Officer

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