Sofitel Abidjan Hotel Ivoire Hotel 5 stars

well its was very horrible experience for Sofitel as a 5 stars hotel, firstly for the first 3 weeks I was struggling to get towels in my room and this was happening on a daily basis despite the fact that I keep reminding them, I talked to different directors and commercial people that I need to stay in one year for at least 6 month and if they can give me a deal,, but after several reminders i gave up since no one come back to me what so ever... as if they don't like to sell....and get international companies in their portfolio, the cleaning person was removing all the time during doing my room, the only good thing that they did an upgrade and the waiters on the lobby bars, to be honest I wont recommend such hotel to anyone

Almost 50 times, still amazing by the services. From Front desk to Resto.

Very fantastic

Stay was good. But I had to pay extra in my breakfast 20k cfa because I was in couple. Swimming pool is closed due to Covid.

It was not the first one. Going back is a positive sign.

relaxing and pleasant

The Sofitel is a second home. The staff makes you fell cofortable And yes, even if soetimes things go wrong, it happens, you always have someont that will assist you. Graet hotel! Thank you dear friends

Enjoyable stay with professional staff always keen to help. Hotel is very clean and room service is impeccable. However rooms may need to be refreshed in order to be kept up to date. I will most certainly choose the sofitel for my stay in Abidjan

This is over all a very fine hotel! Elegantly appointed with comfortable rooms with nice amenities, and the best bed I have ever slept on. There are good restaurants and attentive, friendly staff, there's even a movie theater. However, the only reason I did not rate it a five is that once you step off the elevators onto the floors above the musty smell of moldy carpeting hits you like a wall. Whoever thought wall to wall carpeting in such a hot and humid city was a good idea? Lose that and stick with the nice tile/marble/etc. surfaces as in your lovely lobby and this hotel get 5 stars! I'd easily recommend this place to anyone except those sensitive to damp musty carpets.

I was not impressed with the length of time it took to check me in. Even though I checked in online. What's the point of checking in on line. The Duty manager was borderline rude. I will not be staying at Sofitel Abidjan again!

Every trip back to Sofitel Hotel Ivoire is like coming home. The staff is friendly, service is impeccable, and our concerns are always taken to heart. The amenities are first class. The hotel is an institution in Abidjan and deservedly so.

Great stay, great team, only to name a few: Cathérine from breakfast team, and the always best omelette from Béatrice. Despite the very high room price that time, at least for my accompanying clients, the visit was excellent.

Nice hotel comfortable bed. Convenient location to conduct business in Abidjan. Overalll positive. Internet usually decent but a little walk this time around. Accor is a gray chain. Don’t forget to sign up to their loyalty program!

I have just came back from my trip and stay at the Sofitel Abidjan during last week as per below booking, there are some issues that i would have to report as a customer complaint: According to the reservation below, the payment is confirmed as paid status and it shows that the balance to be paid at the hotel is ZERO, but what we have been serviced at the hotel when we did check out, the person in charge has told us the payment is not been done yet which is ok but i would have to ask for their other reference from Accor that the payment is not done yet??? as the only reference document is the below email to confirm and be referenced between myself and the hotel regarding the payment, if the payment is not done yet, there was supposed to be at least another email from Accor to confirm to the customer that the payment is not done. also, when we did check in, the reception had confirmed that the payment has been done, we only need to be deposited for the expenses while we stay which is no problem as regular requirement. again, once we were checking out, the manager name ' Anne', had totally bad performed, as she has provided the blind information and seems not to responsible for the situation, she does not care for the confirmation email and only admit to deduct our payment from the credit card gaurantee. it seems not to be her problem, that was what she said. anyway, we agreed to pay only after i can receive the email from Accor mention for the mistake their have done on the confirmation email below, i actually expect the prior notice regarding this payment from Accor central department not just one person who were at the reception to against the below email message. Do you agree with this??? eventually the payment has been deducted from my card without any notice!!!!!!!!! what the bad action from the unprofessional 5 stars hotel!!!!!! 2. after i checked the payment with my bank, i found that the payment has been charged converted to our THB currency with 5% over charge, even though i agree that the rate may be applied in different rate but it supposes not to be this high 5% different which is unacceptable comparing to the attached file which i received the estimate payment amount earlier. The total price shows as attached is THB 81,526.61 but the actual charged is THB 85,219.84, what is this???? At least i need the correct clarification. there are few more complaint during our stay which i already informed to

Excelent service and accomodation by ACCOR. I was very well received and I had a very pleasant stay on one of the suites at the main building. Hope to have the chance to stay again on that hotel. Please continue with the good work.