Sofitel Abidjan Hotel Ivoire Hotel 5 stars

Hotel vibes - great staff - 5 days business trip

Excellent location, the hotel is an iconic landmark but some areas start to need an upgrade because of the damage caused by humidity.

Cordial respectful staff, nice environment and good food.

Service was poor. Facilities are outdated

Hotel room had black mold directly outside my door and the hotel room smelled like mold or mildew.

Amazing business stay at Sofitel Abidjan, with a good room with city views, excellent bed and toilet, very good selection of TV channels and good free wifi access, excellent breakfast and a really good team taking care of the guest 24/7, which is always appreciated. I would like to highlight Madame Mireille who did really her best to make me feel in my own home.

The staff were friendly and made our stay very welcomed. However, I do have a few comments regarding the room. The carpet was stained and gave the impression that the room has not been cleaned properly. The water pipes made some noise during the night, which woke us up a couple of times and made it difficult to ignore. However, having said that, the bed was incredibly comfy and that was lovely. All in all, our stay was great and the staff definitely played a big part in that.

I grew up always seeing the finest of shows and best of things taking place at this hotel, so it was only right i visit myself now that i can. I travel A LOT for work, but this bed was the most comfy i have ever slept in. I felt on a cloud. Guest services attendants were courteous, from the guards at the entrance to the bell hop. The room was largely clean and the balcony is an amazing plus. My only issues, my floor seemed to have some renovation taking place and i saw mold... lots of it. My room had spider webs on the ceiling as well, and some very dusty spots by the bed. Other than that, la brasserie was great and Issiaka my Bell hop was very very helpful. Excellent hôtel, service impeccable, et répond à la plupart de vos attentes. Quelque points à renforcer... il y avait de la moisissure assez visible dans les couloirs et dans la chambre. Aussi un peux de poussière dans la chambre. Je note quand même que les membres du staff étaient attentif et prêt à répondre aux préoccupations.

Enjoyable stay with professional staff always keen to help. Hotel is very clean and room service is impeccable. However rooms may need to be refreshed in order to be kept up to date. I will most certainly choose the sofitel for my stay in Abidjan

This is over all a very fine hotel! Elegantly appointed with comfortable rooms with nice amenities, and the best bed I have ever slept on. There are good restaurants and attentive, friendly staff, there's even a movie theater. However, the only reason I did not rate it a five is that once you step off the elevators onto the floors above the musty smell of moldy carpeting hits you like a wall. Whoever thought wall to wall carpeting in such a hot and humid city was a good idea? Lose that and stick with the nice tile/marble/etc. surfaces as in your lovely lobby and this hotel get 5 stars! I'd easily recommend this place to anyone except those sensitive to damp musty carpets.

I was not impressed with the length of time it took to check me in. Even though I checked in online. What's the point of checking in on line. The Duty manager was borderline rude. I will not be staying at Sofitel Abidjan again!

Every trip back to Sofitel Hotel Ivoire is like coming home. The staff is friendly, service is impeccable, and our concerns are always taken to heart. The amenities are first class. The hotel is an institution in Abidjan and deservedly so.

Great stay, great team, only to name a few: Cathérine from breakfast team, and the always best omelette from Béatrice. Despite the very high room price that time, at least for my accompanying clients, the visit was excellent.

Nice hotel comfortable bed. Convenient location to conduct business in Abidjan. Overalll positive. Internet usually decent but a little walk this time around. Accor is a gray chain. Don’t forget to sign up to their loyalty program!

I have just came back from my trip and stay at the Sofitel Abidjan during last week as per below booking, there are some issues that i would have to report as a customer complaint: According to the reservation below, the payment is confirmed as paid status and it shows that the balance to be paid at the hotel is ZERO, but what we have been serviced at the hotel when we did check out, the person in charge has told us the payment is not been done yet which is ok but i would have to ask for their other reference from Accor that the payment is not done yet??? as the only reference document is the below email to confirm and be referenced between myself and the hotel regarding the payment, if the payment is not done yet, there was supposed to be at least another email from Accor to confirm to the customer that the payment is not done. also, when we did check in, the reception had confirmed that the payment has been done, we only need to be deposited for the expenses while we stay which is no problem as regular requirement. again, once we were checking out, the manager name ' Anne', had totally bad performed, as she has provided the blind information and seems not to responsible for the situation, she does not care for the confirmation email and only admit to deduct our payment from the credit card gaurantee. it seems not to be her problem, that was what she said. anyway, we agreed to pay only after i can receive the email from Accor mention for the mistake their have done on the confirmation email below, i actually expect the prior notice regarding this payment from Accor central department not just one person who were at the reception to against the below email message. Do you agree with this??? eventually the payment has been deducted from my card without any notice!!!!!!!!! what the bad action from the unprofessional 5 stars hotel!!!!!! 2. after i checked the payment with my bank, i found that the payment has been charged converted to our THB currency with 5% over charge, even though i agree that the rate may be applied in different rate but it supposes not to be this high 5% different which is unacceptable comparing to the attached file which i received the estimate payment amount earlier. The total price shows as attached is THB 81,526.61 but the actual charged is THB 85,219.84, what is this???? At least i need the correct clarification. there are few more complaint during our stay which i already informed to