Sofitel Abidjan Hotel Ivoire 5 stars

Customer review rating (ALL Rating) 4.0/5 809 reviews

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Sofitel Abidjan Hotel Ivoire - Image 1
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Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 ABIDJAN, Ivory Coast

Description

Hotel extras

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Our accommodation(s)

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Hotel location

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
Ivory Coast

GPS:5.326842, -4.005485

Telephone
Fax +225 27 22 4 46518

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  809 reviews

Customer review rating 2.5/5

Emil K. Business - Confirmed reviews ALL

Sofitel has always been my place of choice for the luxury and convenience it offered in Abidjan. It always used to go above and beyond. Sadly, the hotel is less and less living up to its standards it strictly observed in the past. Somehow arrogance is becoming entranched. No recognition of loyalty/status, always have to ask for basic things, attitude of the service staff, taking the customers for granted... for me is a huge demotivation to come back and, if the hotel management doesn't address it, perhaps it is time to switch loyalty to the new great establishments in town. It would be shame, but for the prices charged, one has the right to have expectations that Sofitel goes above and beyond.

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty. We are pleased to know that Sofitel Abidjan Hôtel Ivoire has long been your preferred choice in Abidjan for its comfort and convenience. We regret that your recent experience did not fully meet your expectations. Your comments regarding recognition, service fluidity and overall consistency have been noted and shared with our teams, as these remain key priorities for us. At Sofitel, we strive to deliver a refined, attentive and seamless experience, and your feedback helps us stay focused on these standards. We hope to have the pleasure of welcoming you again and to provide you with an experience that better reflects the level you expect. Kind regards, Kevin Gohou Guest Experience & Quality Manager

Customer review rating 3.5/5

Michael R. Families - Confirmed reviews ALL

Good checkin experience. Breakfast nice but service average. Pool service bad. Front gate and security service mixed. Baggage service good.

Dear Sir R., Thank you your feedback following your stay with us. We are pleased to know that you had a good check-in expérience and appreciated our breakfast as well as the baggage service. However, we sincerly regret that some aspects of your expectations, particulary the pool service, as well as the inconsistency you encountered with our front gate and sercurity services. Please rest assured that your comments have been shared with the relevant teams for immediate improvement. Your feedback is very valuable to us, and we hope to have the opportunity us, and we hope to provide you with a more seamless and enjoyed experience in the future. Sincerly, Lucie ADOU Guest Relations Supervisor

Customer review rating 5.0/5

Isabel M. S. E. Business - Confirmed reviews ALL

well located hotel with lovely garden. I particularly appreciated the big tree by the restaurant in the veranda.

Dear M. E., Thank you very much for your excellent rating and your kind comments. We are delighted to hear that you enjoyed the warm and helpful service from our team, as the peaceful setting of our garden. Your special mention of Mr. Onesime will be gladly shared with him-it will certainly mean a lot. We look to welcoming you again very soon for another wonderful expérience. Kind regards, Lucie ADOU Guest Relations Supervisor

Customer review rating 4.0/5

Nicola H. Business - Confirmed reviews ALL

Overall I was satisfied with my stay which was comfortable, with the hotel conveniently located and in beautiful settings. The reception area was spacious and welcoming and breakfasts were excellent. I generally found staff friendly and helpful although occasionally service took longer than ideal. There were several small maintenance problems in both rooms I used (in the first one the main door did not lock, there was no table lamp, one bedside light needed a new lightbulb and the basin was blocked; in the second there was a loose handle on shower door. Neither of them had irons though ironing boards were present). My main complaint relates to the external business centre which was very disappointing as it did not offer a conducive area to work in and one of the women working there was extremely rude to me. I told the hotel manager at reception who was sympathetic but offered no further support.

Dear Mr. H., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the comfort of your stay, our convenient location, as well as the welcoming atmosphère of our reception and the quality of our breakfast. However, we sincerely regret the inconveniences you experienced regarding the maintenance issues in your rooms and the delays in service . Please be assured that your remarks have been shared with the relevant teams . We are also truly sorry to hear about your expérience at the business center , wich does not reflect the level of service we strive to provide. Your feedback is taken very seriously, and appropriate measures will be implemented. We hope to have the opportunity to regain your full confidence during a futur stay. Warm regards, Lucie ADOU Guest Relations Supervisor

Customer review rating 4.0/5

Elaine M. G. Couples - Confirmed reviews ALL

We were in the tower. The carpet in our room is tawdry. Probably needs to be replaced. One part of the bathroom lamp was broken and the hot water pot also. Both the pot and light were replaced within 12 hours.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that your overall stay was satisfactory and that our team was able to promptly replace the kettle and bathroom light within a short timeframe. However, we sincerely regret the inconveniences you experienced regarding the condition of certain room elements, particularly the carpet and the maintenance issues you mentioned. Your remarks are important and have been shared with our technical and housekeeping teams, as they help us identify areas where improvements are needed. We fully understand that these details influence the perception of value and comfort, and we appreciate your honest feedback as part of our continuous improvement process. We hope to have the opportunity to welcome you again and provide you with an experience that better reflects the standards we aim to deliver. Kevin GOHOU Guest Experience & Quality Manager

Other web-users rate our hotel

  • 357 reviews 9.2/10 Location
  • 487 reviews 6.6/10 Room
  • 1,045 reviews 8.8/10 Service
  • 25 reviews 6.1/10 WiFi
  • 173 reviews 5.8/10 Comfort
  • 153 reviews 7/10 Cleanliness
  • 100 reviews 8.6/10 Breakfast
  • 41 reviews 7.1/10 Wellness Area

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