ibis Abidjan Plateau Hotel 2 stars

Customer review rating 3.6/5 1,145 reviews
ibis Abidjan Plateau
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Air conditioned
  • FELIX HOUPHOUET BOIGNY
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Abidjan Plateau

7, boulevard Roume
04 BP 1185
ABIDJAN PLATEAU 04
1185
abidjan
ivory coast

Tel: +22520301600

Fax: (+225)20217875

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    FELIX HOUPHOUET BOIGNY At 10km / 6.25 miles - Shuttle free

  • By car

    AUTOROUTE DU NORD At 10km / 6.25 miles

GPS :5.3268, -4.022977

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

RESTAURANT

Type of cuisine: Regional

Savor your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 85

  • Maximum capacity: 85 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
ibis Abidjan Plateau

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

1,145 reviews

tripadvisor

TripAdvisor Rating 3.0/5

381 reviews

Pleasant Stay

Customer review rating 3.6/5

Abiodun O. Business - 19/02/2020 Confirmed reviews ALL

I had a very pleasant stay at the hotel. The staff and people around were courteous, they were ready to assist and make your stay memorable. I would stay here again when next I am in Abidjan. However, I would like to suggest that you provide complimentary bottled water in the rooms as I didnt get any throughout my stay. If possible also, a small fridge should be available in rooms. Overall, you are doing great.

Good Stay

Customer review rating 3.6/5

M. B. M. Business - 08/02/2020 Confirmed reviews ALL

Everything is quite good except problems with the lift.

Ok hotel

Customer review rating 3.6/5

Ankush D. Business - 05/02/2020 Confirmed reviews ALL

Rooms are very small not clean old furniture...bathrooms are just ok no toiletries lifts are time consuming...windows of the rooms don’t work ...

Good Stay and Awesome Breakfast options

Customer review rating 3.6/5

Mehul Business - 03/02/2020 Confirmed reviews ALL

1st time in Abidjan, live the place. Typical Ibis stay. Good stay and plenty of options for breakfast.

Very good

Customer review rating 3.6/5

Lea K. Solo - 03/02/2020 Confirmed reviews ALL

My stay was good. The area was quiet and the staff were nice. The breakfast was very good. The hotel need to be renewed, and things like towels are quite old.

Convenient stay in Abidjan

Customer review rating 3.6/5

Fw, A. Couples - 01/01/2020 Confirmed reviews ALL

2 nights stay in the hotel. Personal at reception, kitchen and the security was super friendly and helped a lot. Food was good, breakfast buffet was outstanding with a lot of variety. Shuttle bus service to and from airport was very convenient and punctual. Area is safe. Room (bed and bathroom) was clean. Overall, our stay was very nice. However, hotel needs a bit renovation, maybe painting and replacing the carpets in the rooms because they are a bit spotted.

Dear Franziska W., We very much appreciate your comments regarding your stay at the ibis Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

Business Developer

Customer review rating 3.6/5

Luc L. Business - 10/12/2019 Confirmed reviews ALL

It was evident that there is a "cut expense" exercise going on. From ordering a 4 item salad when avocado, chickpeas were not available; at a breakfast, eggs were not available, a tasteless 4 fromage pasta to the point I asked the waiter for some gruyère, one supper I asked for 25cl white wine, I was brought red wine instead as there was no white wine in stock, one day there was only Mutzig beer available, and unbelievable, that hotel can't provide chilled white wine, one evening the waiter felt so bad he went to the store room and put a bottle in an ice bucket, it came luke warm but I didn't complain, he tried, not his fault. I could feel the staff frustration through the all stay, it was my 5th stay and my taximan showed an another hotel that I will consider for the next visit. Internet login and stability poor

Great

Customer review rating 3.6/5

Issa F. Solo - 22/11/2019 Confirmed reviews ALL

Great

Dear Issa F., We very much appreciate your comments regarding your stay at the ibis Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

basic

Customer review rating 3.6/5

Sonia Business - 08/11/2019 Confirmed reviews ALL

very basic room, the wood of the ceiling is old and broken. staff very kind and supportive at the reception.

Dear Sonia B., Thank you for taking the time to tell us about your experience at the ibis Abidjan Plateau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured refurbishment works are planes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

Gives the group Accord a bad name.

Customer review rating 3.6/5

Alain Solo - 05/11/2019 Confirmed reviews ALL

I have to say that the only thing was went well is the check-in and checkout. The front desk team is really great but when it comes to the restaurant staff it felt like they were doing you a favor. Service is very slow (had to ask for an omelet three times to 3 different people during breakfast and only came after 35mn after complaining to the manager), without a smile and pretty rude to (was asked to move two tables away because i was in the wrong section (restaurant instead of snack bar) but yet when the next customer came through and ordered the same thing he was not asked to move. Cleanliness: full need of maintenance. The floors from the reception to the restroom or the restaurant are dirty. Whatever food or water gets on that floor will stay there for hours before its cleaned even though the staff is passing it and even stepping in it. Honestly felt i didn't want to touch anything.

Dear Alain K., Thank you for taking the time to tell us about your experience at the ibis Abidjan Plateau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

A very pleasant stay

Customer review rating 3.6/5

Alimou Business - 03/11/2019 Confirmed reviews ALL

I was pleasantly surprised by the welcome I received at the reception. The receptionist was very helpful. The rooms are very nice and comfortable. The breakfast is great as well and the personnel is nice. The only issue I had (even then, it was rarely, was the Internet being slow). Also, the location of the hotel is not so ideal if one wants to visit stores or wants to eat outside of the hotel as you will need to use a taxi (the taxis will also tax you plenty if you are not familiar with the prices). Overall, great experience.

Dear Alimou T., We very much appreciate your comments regarding your stay at the ibis Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

Ms Onyinye U.

Customer review rating 3.6/5

Onyinye J. U. Business - 01/11/2019 Confirmed reviews ALL

I feel we should have more breakfast options. Secondly, the internet is not strong and steadily flunctuates. Thirdly, the rooms do not come with complementary coffee, water, footwear, etc. There is no fridge. The rooms are literally stark with just a bed and soap. Please work on this

Dear Onyinyechi Jessica U., I want to tell you that we attach great importance to your return. Sorry that service and delivery were not living up to your expectations. Since then, Internet speed has been revised upwards for the happiness of our customers that you are. Indeed, according to Ibis standards, there are no refrigerators and kettles in rooms. In order to regain your confidence, I invite you to discover our breakfast buffet which has been revisited. Thank you for that message. We do our best to leverage your opinion in a continuous improvement approach. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

Moderate

Customer review rating 3.6/5

Desire P. G. Couples - 30/10/2019 Confirmed reviews ALL

Hotel has no facilities for our honey moon stay

Dear Desire Paul G., Thank you for taking the time to tell us about your experience at the ibis Abidjan Plateau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

its an amazing hotel with excellent staff at our disposal.

Customer review rating 3.6/5

Jammeh Business - 25/10/2019 Confirmed reviews ALL

The hotel and the environment is great. the staff are excellent and the service is of high standard as well. The only shortcoming as as I am concerned was weak the WIFI signal strength in my room. Keep it up.

Dear Jammeh B., We very much appreciate your comments regarding your stay at the ibis Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

Poor internet services

TripAdvisor rating 3.0/5

Vacationer453629 Business - 20/10/2019 TripAdvisor review

Excellent location, excellent breakfast and dinner , but very disappointing the internet was very poor in the rooms. At least my room on the fourth floor. I reported to the receptionist twice but no any improvement.

Dear Vacationer453629, We thank you for choosing the ibis Plateau for your stay in Abidjan and for your comment. We are very sorry that the Internet browsing did not live up to your expectations. Since then, Internet speed has been revised upwards for the happiness of our customers that you are. We hope to see you again soon to test the quality of our internet connection again.

No surprises

TripAdvisor rating 3.0/5

HarriCanada Business - 09/10/2019 TripAdvisor review

Very often for my business travels, I like to stay the first days in a new country in the IBIS because there is no surprise and you know what you pay for. Their motto is "function before luxury" and the price-quality ratio is quite good. Generally, I enjoy their breakfasts. The only negative side: They have no room service.

Poor overall for an IBIS hotel

Customer review rating 3.6/5

Peter Business - 05/10/2019 Confirmed reviews ALL

The reservation system was not working well but overall the food was poor and not fresh. The condition of my room was poor. This is not the same standard of a IBIS hotel in Europe.

Dear Peter F., We would like to say that we pay particular attention to your return and regret that this stay did not give you satisfaction despite the quality standards that we have established. The hotel staff is recruited and evaluated on its ability to ensure the smooth running of guests' stay in the hotel. Thus, his explicit mission is to welcome the customer personally and warmly while responding to his request during the stay. Corrective measures are put in place to improve the quality of the service. We hope to see you very soon. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

5 out of 10 , just because of the staff and the security at the hotel being nice

Customer review rating 3.6/5

Giorgio Solo - 23/09/2019 Confirmed reviews ALL

The location of the hotel was good. It was easy to move around the city. The security and the hotel staff were great. Famien and Angèle were very nice. A customer would feel welcome by talking to them. The breakfast buffet was good and the 6:30-10:00 serving time is perfect. With regards to the room itself, it is a huge letting down. The TV channels were not clear, and the room was damped. The shower looked very old. Overhaul not a good experience, that explains the note of 5 out of 10

Dear Giorgio G., Thank you for taking the time to tell us about your experience at the ibis Abidjan Plateau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau

Good Location

TripAdvisor rating 3.0/5

africaatui Business - 22/09/2019 TripAdvisor review

The facility is the standard of Ibis. The room is simple and good enough against the cost. I'm not satisfied only with WIFI speed. They have Canal Plus including sport channel, and it was very good for me to watch UEFA Champions league at the room. But I'm not sure if we can watch English premier league. If they have the hot water kettle with tea/caffee set and the refrigerator in the room , it is very good.

Clean hotel but shockingly repetitive food for Breakfast and dinner Buffets.

Customer review rating 3.6/5

Aditya Business - 19/09/2019 Confirmed reviews ALL

Been visiting Ibis Plateau often over the last 3 years. The rooms are good and clean by Ibis standards for me . Staff is OK. Food is really really boring. They serve exactly the same spread for breakfast and even the same Dinner buffet for the last 3 years. I understand that the juices, fruits, breads and cornflakes will be the same. But the Hot Meals that are part of the breakfast and dinner have not changed at all in these years. I think that even the basic hotels in other countries that I've visited offer choices in Hot meals on a rotation basin, with a cycle of at least 4-5 days of repetition. It feels like visiting a Canteen at Ibis Abidjan. I can't say if all the ibis are the same. But it's really sad.

Dear Aditya A., Thank you for taking the time to tell us about your experience at the ibis Abidjan Plateau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Expérience de l'Ibis Abidjan Plateau
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