Pullman Abidjan Hotel 5 stars

Excellent

The room selection was pretty bad, the view of city buildings vs the lagoon isn’t even a comparison. Was expecting a better room based on Gold status but it is what it is I guess. I’ll still be going to the Pullman on my next stay

It was good. The restaurant should have more African dishes,fried rice,Jollof rice,etc. Also with the breakfast oatmeal,Tom brown and wheat meal can be added.the bar was great. Laundry was good. With Housekeeping I think it can be better. The maintenance guy who came to do some work for me was great,very professional and I like his attitude and commitment towards his job.

My room has a deffective door which made it too noisy. Breakfast as usual was inconsistant : eveyday someting was missing and the danish were cold which made them impossible to eat. Staff was friendly and professional as usual!

Satisfactory

Neat environment, friendly staff and above all good buffet

Friendly customer care

everything Is nice, except for internet connectivity, weak, weak, intermittent, need to cancel (forget this connection) more than once a day otherwise the wifi is connected but not to the internet....! Additionally, this time the credit card reader didn't worked at checkout.....!

Nice environment, good food, beautiful scenery... good stay overall

Staff is respectful and kind although needs some improvement with the services, restaurant menu should be improved and especially at the lobby, bar. SPA is excellent, gym as well. swimming pool small.

You don’t feel expected and valued as a Platinum member. Had to call 3 times for 2 days to get my minibar filled. Asked not to do my room during my stay as I disinfect it with a spray as soon as I enter it, they still entered although the Do Not Disturb red light was on. In Abidjan, I’ll find another home; unlike Dakar where the service is still the same, unaffected by the Covid crisis

There was a smell of moisture in the room + pool location / bar was a bit dirty on Saturday

The hotel has been clearly rebranded with success. Very nice and welcoming reception, nice bar along the pool or facing the Laguna. You will like it for sure. Out of the facilities and the room, there is clearly room for improvement concerning services. Most of things are missing on the room service menu and you will most probably get the choice between fish and chicken with attieke and alloco. Main concerns are around Covid 19 measures, were employees and also most of customers do not wear the facial mask. Not sure we can do anything concerning customers, but for employees it's another story. Service was very long at breakfast to get my hot drink, most of the time waiters are here but looks like they don't really care that you are already sat and starting you breakfast without coffee or tea. Some employees are clearly doing better but to be honest very few. A great hotel, but still few things that need to be improved.

The room wasn't the ocean view that i reserved. Also, i called front desk numerous times for towels or assistance and nobody showed up to my room. I had to go downstairs and request additional services.

Very dirty and damaged floor. Hotel needs renovation especially 12th floor Diamond members not treated to the level of status. Fraudulent charge on room . Lack of proper control and management authority.