Pullman Abidjan 5 stars

Customer review rating (ALL Rating) 4.3/5 1,014 reviews

Pullman Abidjan - Image 1
Pullman Abidjan - Image 2
Pullman Abidjan - Image 3
Pullman Abidjan - Image 4

Description

Hotel extras

  • A private transfer service on demand.

  • Sample the French and Africanspecialties in our restaurant

  • Enjoy breathtaking views of the Ebrié Lagoon and Cocody Bay

  • Indoor and outdoor parking at your disposal

  • Unpublished events to discover

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Pullman Abidjan

Rue Abdoulaye Fadiga, 01 BP 2185, Plateau
01 ABIDJAN
Ivory Coast

GPS:5.322324, -4.013679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Rive Gauche

Le Rive Gauche serves traditional French cuisine and African specialties. From Monday to Friday, the shared tables give you the chance to meet other people and maybe even forge business contacts over dinner.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,014 reviews

TripAdvisor Rating  4.5/5  469 reviews

Certificate of excellence 2024

Attentive Staff

Customer review rating 4.0/5

Derek C. Business - Confirmed reviews ALL

The stay was initially not satisfactory as the room I had been allocated had a very bad smell present in it. The staff however immediately on my making them aware of it arranged for an alternative room.

Dear Derek C., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwige GNALEGA Guest Experience Manager

Great stay

Customer review rating 4.5/5

C Business - Confirmed reviews ALL

Great staff and enjoyed my stay

Dear Curtis V., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwige GNALEGA Guest Experience Manager

Excellent

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great food, good service and well maintained room for Pullman. As expectation for hotel of this range

Dear Mikhoel Camille Etienne D., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwige GNALEGA Guest Experience Manager

Customer services is no longer what it used to be

Customer review rating 2.5/5

Arnaud Solo - Confirmed reviews ALL

I used to stay at Pullman when I am in Abidjan because I find it conveniently located, at the heart of plateau, the business district. The quality of customers service has dropped significantly over the years and this recent stay could be my last though. No special welcome, no particular attention besides a room upgrade room to face the lagoon (as platinum, I was expecting a minima a welcome drink or some other form of acknowledgment). At checkout, I was asked to pay an extra CFA80,000 (US$130) for breakfast and laundry when breakfast was included in the room and I had already fully paid for it at check In. It took them 40 min to get their act together and realize I owed only laundry (US$13). This incident almost made me miss my flight. Going forward, the Mövenpick next door will have my preference. It offers newer facilities and better customers services for similar price point.

Dear Arnaud L., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edwige GNALEGA Guest Experience Manager

Airport transfer is a scam!

Customer review rating 0.5/5

Shekou S. Couples - Confirmed reviews ALL

Overall, I had a pleasant stay, but this pleasantry was destroyed when I checked out. Let me explain. Booked the airport transfer online on the Pullman website and I paid 35,000 XOF (~$52) because it said for the entire stay. I figured $26 each way was reasonable, so I booked it. I should have known that this airport transfer was a scam because the Pullman employee at the airport simply flagged down a random taxi and threw us in it. If I had known this was going to happen, I would have flagged down the taxi myself. Anyway, we arrived safely at the hotel and honestly my stay was not spectacular, but it was great. We enjoyed the lobby art and complimentary drinks we were given for the inconvenience of our room being dirty, with decaying food when we got into it. Apparently, it wasn’t cleaned, but somehow it was assigned to us at checkin. When we got to the room, it stunk of rotting food, so we returned to the lobby to inform them. Aside from this, our stay was pleasant. Upon checking out, we informed the lobby/receptionist to get us a taxi back to the airport, that was when they informed us that we had to pay an additional 35,000 XOF (~$52). I complained to the front desk staff that my online reservation clearly stated ‘for the entire stay’. They were adamant that I had to pay. At this point, I was frustrated, so I told them to cancel the taxi and I will take Uber. I was horrified to discover that Uber to the airport only cost 7,500 XOF! The hotel is charging almost 5x more! After explaining this to the front desk staff, we somehow got lost in translation because I assumed they said I can keep the taxi at the same price of 7,500 XOF, but apparently they were saying I still had to pay a cancellation fee of 7,500 XOF. After paying the fee of 7,500 XOF, the hotel staff simply hailed a taxi outside and threw us in. Due to the language barrier (don’t speck French) we assumed that the hotel had paid the taxi driver they called for us. Once we got to the airport, the cab driver angrily asked us for payment. We were confused and couldn’t really communicate well with him. He proceeded to call the police on us. After much conversation and angry exchanges, we fully understood that the hotel had not paid him. I had to pay him $50 on the spot because that was the smallest bill I carried at the time and we did not have time to make change because we did not want to miss our flight. As a business owner myself, I am truly disappointed that a 5-star hotel like Pullman will allow its reputation to be destroyed over airport transfers. Honestly, the hotel should have a shuttle which takes its guests back and forth. Charging $52, when a regular taxi ride is $10 and throwing guests into a random cab is criminal and irresponsible. I truly hope your upper level hotel management team can get a handle on this and rectify it. The bottom line for me is that I will NEVER recommend this hotel, not because of the hotel itself, but because of it’s airport transfer policy. It is a SCAM!!!

Dear Shekou S., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edwige GNALEGA Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 219 reviews 9/10 Location
  • 410 reviews 7.7/10 Room
  • 1,436 reviews 9.2/10 Service
  • 27 reviews 6/10 WiFi
  • 548 reviews 8.6/10 Food
  • 395 reviews 9.7/10 Vibe
  • 298 reviews 9.1/10 Breakfast
  • 128 reviews 6.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Abidjan