no room shoes

Fully served my needs.

Overall, the room was comfortable, but the customer service has gone down hill, especially the front desk staff.

The view is very nice, and the room is decent although the bathroom design is not very good resulting in a very wet situation as the shower isn't fully covered, nowhere to hang the hand towel, etc. The service was very poor beginning from housekeeping, breakfast to front desk. The gym facilities was pretty terrible, a tiny stuffy room filled with machines. It was quite awful.

The welcome was great and the menu was fantastic. My greatest concern was on the room keeping. Indeed the room cleaning services was far below standards. The toilets were very poorly cleaned with traces of showering soap still visible on the toilet walls 3 days later. Traces of tea cups uncleaned on the reading table etc.

My stay was very exciting, with excellent reception and services. Very well trained personnel It was marvellous

Bar service exceptionally slow for drinks and food. Bar menu quite limited. Got food poisoning from the pasta carbonara.

Lovely location and visually the hotel is excellent. However the overall service from the hotel was poor.

I had a nice time there

The service was excellent. I did really enjoy the Sunday brunch by chef Stephane. It was one of my memorable moment during my stay at the hotel. I will definitely recommend the brunch to my friends and family members.

Nice place

My room has a deffective door which made it too noisy. Breakfast as usual was inconsistant : eveyday someting was missing and the danish were cold which made them impossible to eat. Staff was friendly and professional as usual!

The hotel has been clearly rebranded with success. Very nice and welcoming reception, nice bar along the pool or facing the Laguna. You will like it for sure. Out of the facilities and the room, there is clearly room for improvement concerning services. Most of things are missing on the room service menu and you will most probably get the choice between fish and chicken with attieke and alloco. Main concerns are around Covid 19 measures, were employees and also most of customers do not wear the facial mask. Not sure we can do anything concerning customers, but for employees it's another story. Service was very long at breakfast to get my hot drink, most of the time waiters are here but looks like they don't really care that you are already sat and starting you breakfast without coffee or tea. Some employees are clearly doing better but to be honest very few. A great hotel, but still few things that need to be improved.

The room wasn't the ocean view that i reserved. Also, i called front desk numerous times for towels or assistance and nobody showed up to my room. I had to go downstairs and request additional services.

Very dirty and damaged floor. Hotel needs renovation especially 12th floor Diamond members not treated to the level of status. Fraudulent charge on room . Lack of proper control and management authority.