Pullman Abidjan 5 stars

Customer review rating (ALL Rating) 4.3/5 803 reviews

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Pullman Abidjan - Image 1
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Rue Abdoulaye Fadiga, 01 BP 2185, Plateau, 01 ABIDJAN, Ivory Coast

Description

Hotel extras

  • Delight cocktails & wine tasting in our bar overlooking view on Abidjan lagoon and Cocody Bay

  • Emplacement stratégique au Plateau pour affaires et accès rapide aux institutions clés.

  • Benefit WOJO : co-working and flex office spaces, offer a blend of comfort and functionality.

  • Chambres modernes, literie haut de gammes avec vue imprenable sur la Lagune Ebriee

  • Certifié Safe Hotels Premium et Green Key : réservez en toute tranquillité

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Premium Superior Room, 1 King Size Bed, Lagoon View

Photo out of - Premium Superior Room, 1 King Size Bed, Lagoon View

290 sq. ft. (27 m2), stylish and comfortable, WiFi connection, LCD satellite TV, minibar, bathroom with shower, hair dryer and air conditioning, tea and coffee making facilities

  • Views:

    Lagoon view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services
  • Vacuum cleaner

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Lagoon view
See availabilities

290 sq. ft. (27 m2), stylish and comfortable, WiFi connection, LCD satellite TV, minibar, bathroom with shower, hair dryer and air conditioning, tea and coffee making facilities

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services
  • Vacuum cleaner

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Junior Suite, 1 King Side Bed, City View

Photo out of - Junior Suite, 1 King Side Bed, City View

613 sq. ft. (57 m2), contemporary, lounge with sofa bed, WiFi connection, LCD satellite TVs, safe, minibar, tea and coffee making facilities, Illy coffee machine, separate toilet, hair dryer, air conditioning, bathtub and shower.

  • Views:

    City View

Max. number of persons
3
Area
From 57 m² / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services
  • Vacuum cleaner

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Premium Junior Suite, 1 King Size Bed, Lagoon View

Photo out of - Premium Junior Suite, 1 King Size Bed, Lagoon View

613 sq. ft. (57 m2), contemporary, with balcony, lounge with sofa bed, WiFi connection, LCD satellite TVs, safe, minibar, tea and coffee making facilities, Illy coffee machine, separate toilet, hair dryer, air conditioning, bathtub and shower.

  • Views:

    Lagoon view or Pool side

Max. number of persons
2
Area
From 57 m² / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services
  • Vacuum cleaner

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Presidential Suit 1 kg size bed lagoon view

Photo out of - Presidential Suit 1 kg size bed lagoon view

108 m² 1 bedroom with separate living room and lagoon view from a high floor. Equipped with WiFi, minibar, coffee machine, AC, flat-screen TV and kitchenette. Bathroom with shower and Jacuzzi tub. Could be connected to a premium room with 1kg size bed

  • Views:

    Lagoon view or Pool side

Max. number of persons
3
Area
From 108 m² / 1162 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee maker
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services
  • Vacuum cleaner

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Pullman Abidjan

Rue Abdoulaye Fadiga, 01 BP 2185, Plateau
01 ABIDJAN
Ivory Coast

GPS:5.322324, -4.013679

Telephone
Fax +225 27 20 3 34000
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • ABJ
  • FELIX HOUPHOUET BOIGNY Additional charge

In hotel

Hotel informations

  • 265 rooms
  • 4 rooms for people with reduced mobility
  • 5 connecting rooms
  • 257 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in

Luggage storage

  • Luggage storage

Porter

  • Porter

Limousine

  • Limousine Additional charge

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request
  • On site
  • Outdoor parking
  • Public
  • Parking opened 24/7

Vehicles

  • Bus parking

Security

  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking

Accessibility

  • Accessible parking

Le Rive Gauche

Photo out of - Le Rive Gauche

Le Rive Gauche traditional French cuisine and African specialties. From Monday to Friday, the shared tables give you the chance to meet other people and maybe even forge business contacts over dinner.

Cooking style
International
Chef name
Stephane N'GUESSAN
Capacity
150
Accessibility
Accessible service
Rue Abdoulaye Fadiga, 01 BP 2185, Plateau, 01 Abidjan, Ivory Coast
Telephone +225 27 20 3 02063
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu

Le Rive Gauche traditional French cuisine and African specialties. From Monday to Friday, the shared tables give you the chance to meet other people and maybe even forge business contacts over dinner.

Book

le Social Bar & Terrasse

Photo out of - le Social Bar & Terrasse

Tendance et cosmopolite le Social Bar & Terrasse vous accueille dans un cadre authentique pour vos rendez-vous informels ou professionnels. Plongez dans l'agréable parfum du café moulu, la couleur pétillante des jus de fruits ou le son des shakers...

Bar Type
LOBBY BAR
Capacity
100
Accessibility
Accessible service
Telephone +225 27 20 3 34000

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash

Tendance et cosmopolite le Social Bar & Terrasse vous accueille dans un cadre authentique pour vos rendez-vous informels ou professionnels. Plongez dans l'agréable parfum du café moulu, la couleur pétillante des jus de fruits ou le son des shakers...

Explore the temple of well-being at Pullman Abidjan where you will enjoy a beauty treatment KOS, a moment of regeneration and relaxation with a refined decor and unique atmosphere

The Pullman can accommodate up to 150 people for a cocktail or a wedding meal. We offer a tailor-made formula for catering, entertainment, wedding cake and of course have a dance floor.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  803 reviews

Customer review rating 4.0/5

Renier S. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Hicham R. Solo - Confirmed reviews ALL

Customer review rating 3.5/5

Jeffrey W. Solo - Confirmed reviews ALL

Dear Jeffrey W., Thank you for your thoughtful review and for taking the time to share your experience at Pullman Abidjan. We are pleased to hear that you appreciated our location and the attentive service provided by our staff. We sincerely apologize for the delay in your room availability upon your arrival, especially as a valued Gold Accor member. We understand that timely access to your accommodations is important, and we appreciate your patience during this busy period. Furthermore, we regret any confusion regarding the pool's availability, and we are actively working to ensure that our amenities accurately reflect our offerings. It is encouraging to know that the General Manager's apology and the complimentary shuttle service helped to enhance your overall experience. We strive to address any concerns promptly and to make our guests’ stays as enjoyable as possible. We look forward to welcoming you back in the future and hope to provide you with an even better experience. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 5.0/5

Kadder I. T. Business - Confirmed reviews ALL

Dear Kadder I. T., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed the restful atmosphere. We strive to provide a pleasant experience for all our guests. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 4.5/5

Olubiyi A. Business - Confirmed reviews ALL

Dear Olubiyi A., Thank you for taking the time to share your positive experience at Pullman Abidjan. We are delighted to hear that you found our atmosphere cosy and comfortable, and that our team members, including Melvin, Aminata, and Abdul, contributed to making your stay memorable. Your recognition of the work desk and the lighting sign feature in your room is greatly appreciated, as they are designed to enhance guest convenience. We are also pleased that you enjoyed our fine dining options and the assistance provided by Priscile in navigating the menu. Your feedback on our gym facilities is encouraging, and we are glad you found them beneficial for your morning routine. Thank you once again for your kind words. We look forward to welcoming you back in the future for another wonderful stay. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 5.0/5

Hicham R. Solo - Confirmed reviews ALL

Excellent hotel, friendly staff, clean and comfortable rooms, and outstanding service. A very pleasant stay — highly recommended!

Customer review rating 3.5/5

Jeffrey W. Solo - Confirmed reviews ALL

When I arrived at the hotel I was a bit disappointed by the wait for my room to be provided. As a Gold Accor member I was expecting it to be swift but I can understand they had lots of customers coming in at the same time and it took quite a while before I could enter my room, which they said it was because it was an upgrade that it took time to prepare but those things should be ready especially when I had let hotel staff know about my arrival time during prior discussions. I was a little disappointed at first to see that the pool was unavailable, as it was still somehow advertised in the photos and I had been at the hotel before, which also made me book it. But I spoke about my experience to the GM of the hotel (I’m sorry I forgot his name) who went a great length to apologize on behalf of the hotel, discuss with me about what actually happened with the pool and provided me with a complimentary shuttle to the airport to compensate for my experience which started poorly. The staff at the hotel was also making sure my stay was going good at the hotel almost everyday. Overall the stay was great despite a few hiccups at first which were quickly taken into account then resolved in the best way they could at the moment. I will come back and hopefully all amenities will be available then.

Dear Jeffrey W., Thank you for your thoughtful review and for taking the time to share your experience at Pullman Abidjan. We are pleased to hear that you appreciated our location and the attentive service provided by our staff. We sincerely apologize for the delay in your room availability upon your arrival, especially as a valued Gold Accor member. We understand that timely access to your accommodations is important, and we appreciate your patience during this busy period. Furthermore, we regret any confusion regarding the pool's availability, and we are actively working to ensure that our amenities accurately reflect our offerings. It is encouraging to know that the General Manager's apology and the complimentary shuttle service helped to enhance your overall experience. We strive to address any concerns promptly and to make our guests’ stays as enjoyable as possible. We look forward to welcoming you back in the future and hope to provide you with an even better experience. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 5.0/5

Kadder I. T. Business - Confirmed reviews ALL

Nice spot in downtown and everything is available around. Restaurant museum and shops

Dear Kadder I. T., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed the restful atmosphere. We strive to provide a pleasant experience for all our guests. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 4.5/5

Olubiyi A. Business - Confirmed reviews ALL

It was a wonderful time staying at Pullman. The atmosphere is cosy. From the front desk team, Melvin, Aminata, Abdul, who are ready to attend to your queries and support service to make your stay worthwhile. The social club also pulls in attraction for some of us to have a business snacking while attending online meeting or entertaining our visitors. The rooms are well layout and equipped. I found the work table in the room so useful. Whoever thought it out should be commended. Also, ability to have lighting sign to show if I wanted to get my room cleaned or not was a good one. At least knocking on my door is out of the way! The ironing board in the room is what I also like. The menu options from the restaurant is a fine dining. Even when I eat at the restaurant downstairs, I find it the service of Priscile helpful to guide me on the menu list, so I can understand the food difference for a native English speaker like me. Oh the gym! I love it so much and spoilt with option. I made it an every 5am tonic for my use before going out on business.

Dear Olubiyi A., Thank you for taking the time to share your positive experience at Pullman Abidjan. We are delighted to hear that you found our atmosphere cosy and comfortable, and that our team members, including Melvin, Aminata, and Abdul, contributed to making your stay memorable. Your recognition of the work desk and the lighting sign feature in your room is greatly appreciated, as they are designed to enhance guest convenience. We are also pleased that you enjoyed our fine dining options and the assistance provided by Priscile in navigating the menu. Your feedback on our gym facilities is encouraging, and we are glad you found them beneficial for your morning routine. Thank you once again for your kind words. We look forward to welcoming you back in the future for another wonderful stay. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 4.5/5

Chadi L. Business - Confirmed reviews ALL

Great experience

Dear Chadi L., Thank you for your kind words regarding your recent stay at Pullman Abidjan. We are delighted to hear that you appreciated our location, professional team, and the comfort of our accommodations. Your positive feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 5.0/5

Yigit K. Business - Confirmed reviews ALL

I stayed pullman abidjan for 2 days. Everything was perfect. I didnt tried restaurant for launch or dinner. But breakfast was good. Thank you.

Dear Yigit K., Thank you for your positive feedback regarding your recent stay at Pullman Abidjan. We are delighted to hear that you appreciated our location and the helpfulness of our staff. We look forward to welcoming you again and hope you will experience our dining options on your next visit. Goodbye, Edwige GNALEGA Front Office Manager

Customer review rating 5.0/5

Djene K. Solo - Confirmed reviews ALL

Very plainsante

Chère Djene K., Nous vous remercions sincèrement pour vos commentaires élogieux. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous. Votre satisfaction est notre priorité et nous espérons avoir l'opportunité de vous accueillir à nouveau. Cordialement, Edwige GNALEGA Chef de Réception

Customer review rating 4.5/5

Nael K. Business - Confirmed reviews ALL

Definitely enjoyed my stay, the view to the Laguna was awesome, same for the room cleanliness. I also liked the fact that the area is so calm out of the city trouble and craziness. I will highly recommend PULLMAN to my Colleagues.

Dear Nael K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the serene view and the cleanliness of your room. Your recommendation to colleagues is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 5.0/5

Tantely R. Business - Confirmed reviews ALL

interesting and full of surprise

Dear Tantely R., Thank you for your kind words. We are delighted to hear that you found your experience with us to be paradise and full of surprises. Your satisfaction is our priority, and we look forward to welcoming you back for more memorable moments. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 4.5/5

Salah E. R. Business - Confirmed reviews ALL

Favorable

Cher Salah E. R., Nous vous remercions pour votre retour positif concernant votre séjour. Votre satisfaction est notre priorité et nous sommes ravis que votre expérience ait été favorable. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement, Edwige GNALEGA Chef de Réception

Customer review rating 4.5/5

David G. Solo - Confirmed reviews ALL

Excellent employees. So friendly and helpful. Hotel room was great. Nicely decorated. WiFi was strong for working and the AC worked well. Location was good - could walk to a grocery store. Only disappointment was the pool was not open

Dear David G., Thank you for your kind words regarding our staff, accommodations, and amenities. We appreciate your feedback and apologize for the disappointment regarding the pool's availability during your stay. Your experience is important to us, and we hope to welcome you back in the future. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 1.5/5

Elva T. Business - Confirmed reviews ALL

1. Poor Housekeeping: more attention needs to be paid to the cleaning of the rooms. The sofas looked old and were very dirty. 2. Breakfast menu: always the same things being served everyday. Nothing has changed since my last visit 3 months ago. One gets tired after the 2nd day. A little creativity would be good to create variety. 3. Room service: la pêche du jour Order Is not always fresh. Fish was not fresh, dry and small for the quoted price

Dear Elva T., Thank you for sharing your feedback regarding your recent stay at Pullman Abidjan. We sincerely apologize for the issues you experienced during your visit. Please know that we take cleanliness very seriously, and your comments about the housekeeping will be reviewed with our team to ensure improvements are made. We appreciate your input on the breakfast menu and will consider your suggestion for more variety. Additionally, your remarks regarding the freshness of our room service offerings have been noted, and we will address this with our culinary team. Your satisfaction is important to us, and we value your insights. Thank you for your understanding. Best regards, Edwige GNALEGA Chef de Réception

Customer review rating 4.0/5

Thamin M. Business - Confirmed reviews ALL

Correct

Dear Thamin M., Thank you for your positive feedback. We appreciate your acknowledgment of our services and facilities. It is always our aim to provide a satisfactory experience for our guests. Goodbye and best regards, Edwige GNALEGA Front Office Manager

Customer review rating 2.0/5

Kevin B. Couples - Confirmed reviews ALL

I expected a pool a 5 stars hotel with no pool (no notice of information while booking about this). Room service pretty poor everytime I call for service it is either two three days later (such as replacing the water boiler). Or at least two hours (in three occasions I called for plate and cover). Ms victoire and Ms Ouedraogo well very helpful on the restaurant side I would like to single them out for great customer services. Cleaning service needs improvement (as my short pijama was taken and brought back three days later stating that they mistakenly wrapped it up in the bed sheet changed).

Dear Kevin B., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Abidjan. I appreciate your kind words about our restaurant staff, particularly Ms. Victoire and Ms. Ouedraogo, who exemplify our commitment to excellent customer service. I acknowledge your concerns regarding the absence of a swimming pool and the lack of timely room service. While we strive to provide comprehensive information about our facilities prior to booking, I understand how disappointing it can be when expectations are not met. Your comments about the cleaning service have been noted, and we will review our processes to ensure that such occurrences do not happen in the future. Your feedback is invaluable in our ongoing efforts to enhance our guest experience, and I assure you that it will be shared with our team for consideration. Thank you once again for your insights. We hope to welcome you back for a more satisfying experience. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 4.5/5

Michael N. Business - Confirmed reviews ALL

No Stress

Dear Michael N., Thank you for your kind feedback. We are pleased to hear that you found our staff responsive and that your experience was stress-free. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 5.0/5

Geraldo C. Business - Confirmed reviews ALL

Extraordinary

Dear Geraldo C., Thank you for your kind words. We are delighted to hear that you found your experience extraordinary. Your satisfaction is our top priority, and we appreciate your feedback. Goodbye and best regards, Edwige GNALEGA Front Office Manager

Customer review rating 3.0/5

George A. Business - Confirmed reviews ALL

The Pullman Shuttle/Taxi charged me an amount of 35,000 XOF from the Felix-Houphout- Boigny International Airport to Pullman a distance of about 12 kilometers. This is an unreasonably excessive charge. Using Yango from the hotel to the Airport cost me 5,000 XOF. While hotel rates are priced differently many international hotels charge competitive rates for Airport shuttles services to attract hotel guests. Accordingly, I am writing to seek at least a 50% refund as the 35,000 XOF charges is not acceptable. You may deposit the money on my visa credit card which I used to make payment to the hotel.

Dear George A., Thank you for sharing your feedback regarding your recent experience at Pullman Abidjan. I understand your concerns regarding the airport shuttle charges. Our pricing reflects the comprehensive service provided, including convenience and safety; however, I appreciate your perspective on competitive rates in the industry. While we strive to offer a range of transportation options, I regret that the shuttle service did not meet your expectations. Regarding your request for a refund, I would recommend contacting our customer service team directly to discuss this matter further. They will be better positioned to assist you in accordance with our policies. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to serve you better in the future. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 5.0/5

Khady D. Business - Confirmed reviews ALL

I liked my stay at Pullman Can't wait to come back

Dear Khady D., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our staff to be accommodating. We look forward to welcoming you back to Pullman Abidjan in the future. Best regards, Edwige GNALEGA Front Office Manager

Customer review rating 4.5/5

Oluwasola A. Business - Confirmed reviews ALL

I had a wonderful experience in the facility. So refreshing and worth repeated.

Dear Oluwasola A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our facility excellent and your experience refreshing. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Edwige GNALEGA Front Office Manager

Other web-users rate our hotel

  • 187 reviews 9.5/10 Location
  • 369 reviews 7.8/10 Room
  • 948 reviews 9.4/10 Service
  • 27 reviews 6.6/10 WiFi
  • 158 reviews 9.1/10 Breakfast
  • 119 reviews 6.8/10 Cleanliness
  • 115 reviews 5.9/10 Amenities
  • 62 reviews 1.5/10 Pool

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