Pullman Abidjan Hotel 5 stars

The experience was excellent. The front desk staffs were excellents juste as I experienced in my previous stays. The only concern was the Internet service in my room.

Overall good

The phone guest service in my room didn’t work. The bathroom sliding door didn’t fully close. I requested serviced that took longer than expected. I requested car service, never received a call back

The hotel has been clearly rebranded with success. Very nice and welcoming reception, nice bar along the pool or facing the Laguna. You will like it for sure. Out of the facilities and the room, there is clearly room for improvement concerning services. Most of things are missing on the room service menu and you will most probably get the choice between fish and chicken with attieke and alloco. Main concerns are around Covid 19 measures, were employees and also most of customers do not wear the facial mask. Not sure we can do anything concerning customers, but for employees it's another story. Service was very long at breakfast to get my hot drink, most of the time waiters are here but looks like they don't really care that you are already sat and starting you breakfast without coffee or tea. Some employees are clearly doing better but to be honest very few. A great hotel, but still few things that need to be improved.

Rooms were fine, clean but not remarkably so. F&B experience was terrible, but the buffets were good.

I was charged more than what I received on my email, it’s a significant difference. I’m trying to get an invoice, no replies to my emails, called them, they just say, yea yea, NOT AGAIN

Everything was nice, I enjoyed staying there for two days. The only downside is that you cannot bring outside food in the hotel.. which is unusual for hotels. Also it would be great to think about having some plus size bathrobes because not everyone wears a size M or L.

The room wasn't the ocean view that i reserved. Also, i called front desk numerous times for towels or assistance and nobody showed up to my room. I had to go downstairs and request additional services.

The romm was very nice and in line with my expectations. However the service was terrible: - had to wait for an hour before getting my room while I was told that I would get it "very shortly" - Every day I day to reuest for the housekeeping to clean the room, and they forgot 2 times to replace the towels - I ordered 2 times from room service and each of the 2 times my order came incomplete - I had to call request another delivery Overall I am quite disappointed and don't think I would go to this hotel again.

Very dirty and damaged floor. Hotel needs renovation especially 12th floor Diamond members not treated to the level of status. Fraudulent charge on room . Lack of proper control and management authority.

Not good

As usual (sixth time in a row), I had no issue at Pullman hotel. Very good room and very good service. Michel and his team are great. The room service menu could be improved : price, choice and quality

The guest experience was everything from the bedroom to the food and service everybody was very well trained, welcoming and ready to take care of me all the time.

It was not clear when I choose the reservation during the booking I was not alone for the business but with my partner and wife As I am Gold , I will hope that you could give me the chance to have a different room as I take sometimes when I stay for business Sorry, but it was not good

First of all i booked a junior suite with lounge access - But there is no Lounge, so i pay more than i suppose too. Second things is that the person who check in make a mistake and make me pay instead just take a warranty amount ! And when i check out my bills was inferior of what i paid. But they can't be able to reimbourse me on my card !