Pullman Abidjan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 2,457 reviews

ALLSAFE approved hotel

Pullman Abidjan
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+ 21 Services

Hotel extras

  • A private transfer service on demand.

  • Sample the French and Africanspecialties in our restaurant

  • Enjoy breathtaking views of the Ebrié Lagoon and Cocody Bay

  • Indoor and outdoor parking at your disposal

  • Unpublished events to discover

Hotel location

Pullman Abidjan

Rue Abdoulaye Fadiga
01 BP 2185
01 abidjan
ivory coast

Fax: (+225)2720212028

Check-in from 14h00

Check out up to 12h00

  • By plane

    FELIX HOUPHOUET BOIGNY At 12km / 7 miles - Shuttle paying

  • By train

    GARE SICF PLATEAU At 0.1km / 0.06 miles

GPS:5.322324, -4.013679

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Rive Gauche

Le Rive Gauche serves traditional French cuisine and African specialties. From Monday to Friday, the shared tables give you the chance to meet other people and maybe even forge business contacts over dinner.

Our accommodation(s)

The Pullman Abidjan offers 265 spacious rooms and suites with a trendy design that offer maximum comfort with, for the most part, breathtaking views of the lagoon.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Pullman Abidjan

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,457 reviews

TripAdvisor Rating 4.5/5

351 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay,

Customer review rating 4.5/5

Shay C. Business - 11/01/2022 Confirmed reviews ALL

Staff is very kind, breakfast is good with variety of products,

Dear Shay C., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwige GNALEGA Guest Relation Manager

Not Good

Customer review rating 1.5/5

S. A. Business - 04/01/2022 Confirmed reviews ALL

Checked in and a room without a working phone was given. 311. It was changed to a 208 which was not cleaned. Finally got 204

Dear A. S., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GUEST RELATION

Good Stay

Customer review rating 4.0/5

Anonymous Couples - 03/01/2022 Confirmed reviews ALL

Overall Experience was good. Just Price is quite high!!!! Also When i checked in breakfast was supposed to be included but at checkout they charge. all. breakfast which was not a good surprise. Breakfast is quite expensive.

Dear Babacar W., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GUEST RELATION
Customer review rating 4.5/5

Ide O. Z. Business - 28/12/2021 Confirmed reviews ALL

no room shoes

Dear Z. Ide O., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwige GNALEGA Guest Relation Manager

Wonderful location and environment

Customer review rating 4.0/5

Eliya Solo - 26/12/2021 Confirmed reviews ALL

Fully served my needs.

Dear Elizabeth G., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evérence NTAKPE Guest Relation Officer

ok stay, but customer service subpar

Customer review rating 3.0/5

Peter Business - 17/12/2021 Confirmed reviews ALL

Overall, the room was comfortable, but the customer service has gone down hill, especially the front desk staff.

Dear Peter Z., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evérence NTAKPE GUEST RELATION OFFICER

Good location, decent rooms, very poor service and facilities

Customer review rating 1.0/5

Prem Business - 10/12/2021 Confirmed reviews ALL

The view is very nice, and the room is decent although the bathroom design is not very good resulting in a very wet situation as the shower isn't fully covered, nowhere to hang the hand towel, etc. The service was very poor beginning from housekeeping, breakfast to front desk. The gym facilities was pretty terrible, a tiny stuffy room filled with machines. It was quite awful.

Dear Ponnusamy Premala, Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION
Customer review rating 3.0/5

Tshiamala N. T. Business - 06/12/2021 Confirmed reviews ALL

The welcome was great and the menu was fantastic. My greatest concern was on the room keeping. Indeed the room cleaning services was far below standards. The toilets were very poorly cleaned with traces of showering soap still visible on the toilet walls 3 days later. Traces of tea cups uncleaned on the reading table etc.

Dear Tshiamala T., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION OFFICER

The Best stay

Customer review rating 4.5/5

E. J. J. Business - 04/12/2021 Confirmed reviews ALL

My stay was very exciting, with excellent reception and services. Very well trained personnel It was marvellous

Dear Jean J. E., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION

Poor service and limited menu

Customer review rating 2.5/5

Anonymous Business - 28/11/2021 Confirmed reviews ALL

Bar service exceptionally slow for drinks and food. Bar menu quite limited. Got food poisoning from the pasta carbonara.

Dear O'Brien C., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION

Could be better

Customer review rating 2.0/5

J Business - 28/11/2021 Confirmed reviews ALL

Lovely location and visually the hotel is excellent. However the overall service from the hotel was poor.

Dear Jamie A., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION

Great location

Customer review rating 4.0/5

Joelle Couples - 26/11/2021 Confirmed reviews ALL

I had a nice time there

Dear Joelle R., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwige GNALEGA Guest Relation Manager

My room was well located with a nice view on the lagoon. I have taken some pictures in the night for my own memory.

Customer review rating 4.5/5

Freddie M. Solo - 24/11/2021 Confirmed reviews ALL

The service was excellent. I did really enjoy the Sunday brunch by chef Stephane. It was one of my memorable moment during my stay at the hotel. I will definitely recommend the brunch to my friends and family members.

Dear Frederick M., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwige GNALEGA Guest Relation Manager

Good Stay

Customer review rating 4.0/5

Ew Business - 14/11/2021 Confirmed reviews ALL

Nice place

Dear Emma W., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION

Excellent service,friendly staff ,well located

Customer review rating 4.5/5

Gretchen M. Business - 07/11/2021 Confirmed reviews ALL

The reception and welcome was outstanding.The staff were polite and always eager to assist.Service was quick and the facilities were outstanding.I would highly recommend this hotel.

Dear Gretchen B., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION

Noisy room and breakfast can be improved

TripAdvisor rating 3.0/5

MTT2903 Business - 19/07/2021 TripAdvisor review

My room has a deffective door which made it too noisy. Breakfast as usual was inconsistant : eveyday someting was missing and the danish were cold which made them impossible to eat. Staff was friendly and professional as usual!

Dear Sir, Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION

Beautifull refurbished hotel

TripAdvisor rating 3.0/5

Nomad20367197004 Business - 07/03/2021 TripAdvisor review

The hotel has been clearly rebranded with success. Very nice and welcoming reception, nice bar along the pool or facing the Laguna. You will like it for sure. Out of the facilities and the room, there is clearly room for improvement concerning services. Most of things are missing on the room service menu and you will most probably get the choice between fish and chicken with attieke and alloco. Main concerns are around Covid 19 measures, were employees and also most of customers do not wear the facial mask. Not sure we can do anything concerning customers, but for employees it's another story. Service was very long at breakfast to get my hot drink, most of the time waiters are here but looks like they don't really care that you are already sat and starting you breakfast without coffee or tea. Some employees are clearly doing better but to be honest very few. A great hotel, but still few things that need to be improved.

Thank you for taking the time to write to us following your stay in Pullman Abidjan. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our sincere apologies. We do everything we can to ensure that this kind of dysfunction does not happen again. Your satisfaction is the greatest reward for our staff who work day after day to provide you with impeccable service. See you soon, I hope, for the flawlessness you deserve. Sincerely, LYNDA Guest Relation

Stay at Pullman Hotel

TripAdvisor rating 3.0/5

khadarahmed00 04/03/2021 TripAdvisor review

The room wasn't the ocean view that i reserved. Also, i called front desk numerous times for towels or assistance and nobody showed up to my room. I had to go downstairs and request additional services.

Thank you for taking the time to write to us following your stay in Pullman Abidjan. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our sincere apologies. We do everything we can to ensure that this kind of dysfunction does not happen again. Your satisfaction is the greatest reward for our staff who work day after day to provide you with impeccable service. See you very soon, I hope for the flawlessness you deserve. Sincerely, LYNDA Guest Relation

Sofitel Abidjan

TripAdvisor rating 1.0/5

realdjal Business - 01/03/2021 TripAdvisor review

Very dirty and damaged floor. Hotel needs renovation especially 12th floor Diamond members not treated to the level of status. Fraudulent charge on room . Lack of proper control and management authority.

Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION

Excellent service

TripAdvisor rating 4.0/5

MTT2903 Business - 25/02/2021 TripAdvisor review

As usual (sixth time in a row), I had no issue at Pullman hotel. Very good room and very good service. Michel and his team are great. The room service menu could be improved : price, choice and quality

Thank you for your great feedback. See you soon Sincerly Edwige GNALEGA Guest Relation Manager

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