Pullman Abidjan Hotel 5 stars

I appreciate the way the workers took care on me. I also liked the way the room was maintained

Good stay, clean and well equipped rooms, good entertainment system. But centralized AC does not work for everyone. Please allow guests to manage themselves the temperature in their room.

The Pullman of Abidjan is one of best hotels in Abidjan (if not the best). Great buffet, great service and great personnel !

There were many mixed experiences. Generally staff is extremely friendly and helpful but not very organized. Eg. noone asked and on my question even refused to give a room upgrade for my gold status, because it was somehow not visible for them in the system (training?). Also the shower gel is a complete disaster, because you cannot get it out of the little bottle (seriously!). The breakfast is very rich and diversified but every day a big part of it is forgotten (eg. 50% a knife to cut the bread). however it is very clean which is already a very rare thing in abidjan. Swimming pool can be bigger. Same with meals in general, staff forgets or is slow but still always very friendly, so you forgive them everyting.

The attention was to the Top as usual

Staff very Friendly, Nice and cosy atmosphere, nice food

The experience was excellent. The front desk staffs were excellents juste as I experienced in my previous stays. The only concern was the Internet service in my room.

Overall good

The hotel has been clearly rebranded with success. Very nice and welcoming reception, nice bar along the pool or facing the Laguna. You will like it for sure. Out of the facilities and the room, there is clearly room for improvement concerning services. Most of things are missing on the room service menu and you will most probably get the choice between fish and chicken with attieke and alloco. Main concerns are around Covid 19 measures, were employees and also most of customers do not wear the facial mask. Not sure we can do anything concerning customers, but for employees it's another story. Service was very long at breakfast to get my hot drink, most of the time waiters are here but looks like they don't really care that you are already sat and starting you breakfast without coffee or tea. Some employees are clearly doing better but to be honest very few. A great hotel, but still few things that need to be improved.

The room wasn't the ocean view that i reserved. Also, i called front desk numerous times for towels or assistance and nobody showed up to my room. I had to go downstairs and request additional services.

Very dirty and damaged floor. Hotel needs renovation especially 12th floor Diamond members not treated to the level of status. Fraudulent charge on room . Lack of proper control and management authority.

As usual (sixth time in a row), I had no issue at Pullman hotel. Very good room and very good service. Michel and his team are great. The room service menu could be improved : price, choice and quality

It was not clear when I choose the reservation during the booking I was not alone for the business but with my partner and wife As I am Gold , I will hope that you could give me the chance to have a different room as I take sometimes when I stay for business Sorry, but it was not good

First of all i booked a junior suite with lounge access - But there is no Lounge, so i pay more than i suppose too. Second things is that the person who check in make a mistake and make me pay instead just take a warranty amount ! And when i check out my bills was inferior of what i paid. But they can't be able to reimbourse me on my card !

Good hotel but was given a room next to a building site with all the dust and noise. Will not use this hotel again in Abidjan really dissapointed. Price is sky high for the quality given to its customers