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Pullman Abidjan Hotel 5 stars

Customer review rating 3.8/5 1,919 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Abidjan
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+ 22 Services
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Room 1

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Hotel extras

  • A private transfer service on demand.

  • Sample the French and Africanspecialties in our restaurant

  • Enjoy breathtaking views of the Ebrié Lagoon and Cocody Bay

  • Indoor and outdoor parking at your disposal

  • Unpublished events to discover

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • FELIX HOUPHOUET BOIGNY
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Solarium
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Abidjan

Rue Abdoulaye Fadiga
01 BP 2185
01
abidjan
ivory coast

Tel: +22520302020

Fax: (+225)20212028

Check-in from 14h00

Check out up to 12h00

  • By plane

    FELIX HOUPHOUET BOIGNY At 12km / 7.5 miles - Shuttle free

  • By train

    GARE SICF PLATEAU At 0.1km / 0.06 miles

GPS :5.322324, -4.013679

Our accommodation(s)

The Pullman Abidjan offers 265 spacious rooms and suites with a trendy design that offer maximum comfort with, for the most part, breathtaking views of the lagoon.

SUPERIOR ROOM , 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

PREMIUM SUPERIOR ROOM, 1 King Size, Lagoon View

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

PREMIUM SUPERIOR ROOM , 1 King Size bed, City View and High Floor

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

PREMIUM SUPERIOR ROOM, 1 King Size bed, Lagoon View and High Floor

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar
Rooms

Our restaurants and bars

AFIA

Type of cuisine: International

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Le Restaurant Afia

Type of cuisine: International

Le Restaurant Afia serves traditional French cuisine and African specialties. From Monday to Friday, the shared tables give you the chance to meet other people and maybe even forge business contacts over dinner.

LE SELECT BAR

Non contractual photo

LE SELECT BAR propose une large diversité de cocktails rafraîchissants autour de la piscine dans une ambiance décontractée avec le plaisir d'une vue panoramique. Le lieu d'excellence vibrant au rythme des afterworks et soirées abidjanaises.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

le Social Bar & Terrace

Non contractual photo

Tendance et cosmopolite le Social Bar & Terrace vous accueille dans un cadre authentique pour vos rendez-vous informels ou professionnels. Plongez dans l'agréable parfum du café moulu, la couleur pétillante des jus de fruits ou le son des shakers...

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 320 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Pullman Abidjan

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,919 reviews

tripadvisor

TripAdvisor Rating 4.5/5

218 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Not what it used to be

Customer review rating 3.8/5

David Business - 20/01/2021 Confirmed reviews ALL

This hotel has changed. Still clean and conveniently located with nice room and comfy beds. However the rest is very disappointing. Amongst the issues experienced during my 4 nights stay: - Very late cleaning of the room ~5pm - Slow room service. Learnt what I ordered wasn't available only when I received half a dish. - 50% of breakfast buffet available - not what it used to be. Staff generally rude: "What do you want?" kind of feedback. Overall, the hotel is way too busy - conferences, weddings, salsa dancing... So many hotel outsiders not wearing covid protection etc... The hotel is really not demonstrating it takes the situation seriously. This hotel was without a doubt my go-to in Abidjan but now I'm in the market for something new and I hear there are shiny new buildings around the corner.

Dear David M., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edwige GNALEGA Guest Relation Manager
Customer review rating 3.8/5

Ibrahim C. Business - 04/01/2021 Confirmed reviews ALL

Very bad experience at check in. I had an unfortunate situation with Mr. Michel Kouamé. I’m glad I spoke with the Rooms Manager Mrs. Potin, who issued a refund for 1 night at the time of check out. As soon as I get back to New York, I will be filing a complaint with Accor executives.

Dear Ibrahim C., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GUEST RELATION

Nice room but poor quality of service

Customer review rating 3.8/5

Yann Couples - 03/01/2021 Confirmed reviews ALL

Well located, nice rooms and great design. However, poor quality of service : no parking Space available on the premises, only one towel in the room, asked for more but never received, mistakes on the bill, no change but the agent assumed she doesn’t have to even say «   sorry we don’t have any change » she just assumed they should keep it without bothering trying to find some

Dear Yann-Ange K., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GUEST RELATION
Customer review rating 3.8/5

Anonymous Couples - 03/01/2021 Confirmed reviews ALL

Lovely stay, nice and clean room but service to be improved!

Dear Ibrahim Tenina T., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GUEST RELATION

great stay

Customer review rating 3.8/5

P. Business - 14/12/2020 Confirmed reviews ALL

the hotel staff were very helpful and assisted us with last minute bookings. The rooms are clean, modern and have nice views of the city.

Dear Sebakeng P., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GUEST RELATION

Well located but the level of service declining

Customer review rating 3.8/5

S. B. Business - 13/12/2020 Confirmed reviews ALL

This was my second stay at the Pullman, I love hotel. But the level of service has declined a little. Two major complaints I have are that: 1) my daily room clean up and refresh always lacked something, for the 6 nights I spent at the hotel, I only received the expresso pods on 3 days. At some point I had to ask the staff for refills. Similarly, my slippers were only replaced twice, I had to again ask for new slippers at some point. 2) the breakfast service has declined, if one doesn't arrive before 6:30am (the public starting time) you are greeted by empty servings as some early guests would arrange before 6:30am and by the time my team would arrive, we'd have to wait for coffee refills, juice refills and a this wasted precious timer we did not have every morning.

Dear B. S., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION

Very poor service

Customer review rating 3.8/5

Anonymous Business - 22/11/2020 Confirmed reviews ALL

The service across the board was very poor. This ranges from the dining experience, room cleaning and general follow up.

Dear Dermot C., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GUEST RELATION

Medium hotel & overpriced

Customer review rating 3.8/5

Tgy Business - 22/10/2020 Confirmed reviews ALL

Hotel has been renovated but medium quality. Staff is friendly but not professional. Restaurant is overpriced. Globally overpriced for what it is.

Dear Tanguy D., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GUEST RELATION

Well lacated

Customer review rating 3.8/5

Cheickna M. Business - 18/10/2020 Confirmed reviews ALL

The hotel is great but the service is very poor. If you request something it takes forever to receive it. Your security and even other crew act like beggars. People give tips to servicemen by will not by pressure.

Dear Cheickna M., Thank you for taking the time to share about your stay with us.Our quality of service is our priority and I am therefore truly disappointed to read that your experience was bad. Your comments have been shared with the department heads and all staff concerned in order to ensure appropriate action will be taken to provide the best in service. I look forward to welcoming you back very soon and have the opportunity to better serve you. Sincerely, LYNDA GUEST RELATION

Good

Customer review rating 3.8/5

Latif Couples - 17/10/2020 Confirmed reviews ALL

Awesome

Dear Latif M., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GUEST RELATION

Good stay

Customer review rating 3.8/5

Anonymous Business - 16/10/2020 Confirmed reviews ALL

Pleasant and helpful staff in general

Dear Emmanuel Y., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GUEST RELATION
Customer review rating 3.8/5

Rene A. Business - 11/10/2020 Confirmed reviews ALL

Excellent

Monsieur A., Merci infiniment pour votre fidélité au Pullman Abidjan et d'avoir pris le temps de répondre à notre enquête de satisfaction client. C'est toujours un plaisir de vous accueillir parmi nous. Sachez que nous faisons de notre mieux pour que chaque séjour soit à l'image de nos clients. Au plaisir de vous recevoir de nouveau, à très bientôt. Bien Cordialement, Lynda Relation Clientèle

All was good

Customer review rating 3.8/5

Sami H. Business - 07/10/2020 Confirmed reviews ALL

All was very good

Dear Sami H., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GUEST RELATION

genial

Customer review rating 3.8/5

Betty I. Couples - 06/10/2020 Confirmed reviews ALL

genial

Dear Betty i., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GUEST RELATION
Customer review rating 3.8/5

M. O. Business - 29/09/2020 Confirmed reviews ALL

Services were good but there is a lot to improve at the restaurant part of the hotel- especially poor varieties of meals served, lack of customer focus

Dear O. Innocent M., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GUEST RELATION

Good stay

Customer review rating 3.8/5

Shay C. Business - 18/09/2020 Confirmed reviews ALL

Well treated by the staff.

Dear Shay C., We very much appreciate your comments regarding your stay at the Pullman Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GUEST RELATION

passable

Customer review rating 3.8/5

Fadhil Business - 14/09/2020 Confirmed reviews ALL

...

Cher Monsieur Fadhil A., Nous tenons à vous remercier d'avoir pris le temps de nous évaluer suite à votre séjour parmi nous. Les retours de nos clients sont importants car nous permettent de mieux orienter nos différentes actions d'amélioration. Au plaisir de vous recevoir à nouveau et de vous faire vivre un agréable moment. Bien cordialement, LYNDA RELATION CLIENTELE

Terrible experience

Customer review rating 3.8/5

Nchedo N. Business - 05/09/2020 Confirmed reviews ALL

It was terrible. The hotel treated us like 3rd class Citizens. If it was up to me, I will NEVER use that hotel again.

Dear N. N., Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GUEST RELATION

Good stay

Customer review rating 3.8/5

Javier F. C. Business - 28/03/2020 Confirmed reviews ALL

Great rooms, modern and clean. Restaurant staff needs to be more on top of things, had to ask for a napkin every-single day during a 10 day stay.

Dear Javier Fournier C., We very much appreciate your comments regarding your stay at the Pullman Abidjan. we apologize for the inconvenience regarding the restaurant staff. we will do whatever is necessary to prevent this from happening again.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasurable stay

Customer review rating 3.8/5

Carlis Friends - 20/03/2020 Confirmed reviews ALL

Had a wonderful time at the Presidential Suite. We were two couples and good friends. I stayed two nights with my partner while the other couple stayed one night. The suite was beautiful and spacious, with a very large and modern bathroom. Service was good at all places in the hotel except for the Bar downstairs on Thursday evening due to the Thursday evening function, which attracts many people

Dear Carlis B., We cannot thank you enough for this review regarding your recent stay at the Pullman Abidjan. Glad to read that your overall experience was a success and that you enjoyed your stay with us. we also apologize for this lived experience at the bar downstairs. And we promise to do everything so that you will be completely satisfied on your next visit We certainly look forward to many more stays over time. Sincerely, LYNDA Guest Relation

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