Pullman Abidjan Hotel 5 stars

I like to stay at Pullman because the hotel is clean and close to my meeting destination. Some staff at the reception are very nice. the security team outside know me very well and are always nice and courteous. But the service at the restaurant at times is not good enough. Tables are not cleaned on time and even if dirty plates are removed, new cutleries are not placed on the table. Sometimes I have to go around to collect cutleries from other tables. Even when you ask the staff they take their time to respond. Nobody comes to offer tea or coffee. Once I ordered carpe braisee room service and was served tilapia wit some parts hard as if it was fried instead of braised.

Upon check-in; a member (Mr Yuki U.) had a very RUDE front desk attendant checking him in. The issue had to do with “filling up of the Police Card”. My guest questioned why he had to fill such card why he noticed others not doing the same. Instead of the front desk lady trying to explain why; she resulted to a behavior very unusual and rude to my guest. Although I intervened, she still refused to apologize and showed no remorse. I have not seen such blatant disregard for guest service in all my travels.

It was friendly and accommodating. I’m an Accor member and I suggest reception reminds incoming guests for loyalty points or for new membership.

A very nice stay during a conference with good service and the most amazing breakfast buffet I have seen for a long time. However, frontdesk might need to inform customers that the airport shuttle service needs to be booked 2 days in advance. When I asked at arrival I was only told that a shuttle service exists. When I went there in the morning I could not use it because of the pre-booking need. So I needed to get to the ATM, draw cash and take a Taxi. I am sure with an upfront question at check-in this could have been prevented. Everything else was just superb. Another thing you might want to look into. The room on your website is about 15% more expensive than with booking.com. That makes no sense from a revenue management perspective since you pay 60% to 80% of the profit to booking.com as well.

Most of the employers was friendly, except the delay is services in bar and restaurant

Good breakfast and and proactive room service. Commendable

Fully renovated, design room, great location

good accommodation with nice view. Staff is great.

great

Only a three night stay but enjoyed it greatly. Rooms very spacious and clean, everything works, food is fantastic. Only minor irritation was the understaffing at desk (experienced long waiting 4 times) and similarly restaurant staff not particularly vigilant nor quick in helping.

I would like to highlight the quality of the staff who has been extremely welcoming, attentive of my needs and went out of their way to fulfil my requests. I was provided with a Wifi rerouter due to connection problems. Many thanks to your head of IT. Room service was very diligent and courteous. Breakfast was a pleasure. Congratulations in particular for the freshly squeezed juices on demand. Reception staff was engaging and very responsive. Great stay. Thank you.

Great reception. I felt welcomed. Great room service staff 1. Flora 2. Berenger 3. Deborah

I come often enough that most staff know me by name. The service and attention of everyone is beyond reproach and makes the whole stay pleasurable. The rooms are luminous and airy and very well appointed.

I've enjoyed the services, excellent food, conference service, 24-hours fitness room with even a rowing machine, sound- and light-resistant rooms,

One thing that could be improved, the manager Theodore, could say "bonjour" to customers.