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Novotel Abidjan Hotel 4 stars

Customer review rating 4.0/5 3,776 reviews

ALLSAFE approved hotel

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Novotel Abidjan
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+ 17 Services

Hotel extras

  • Hotel in the Plateau district, meeting rooms

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Comfortable and spacious bedrooms with WIFI

  • Near the Palais des Congrès and Abidjan Cathedral

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • FELIX HOUPHOUET BOIGNY
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
  • Outdoor tennis court (nearby)
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available Paying

Hotel location

Novotel Abidjan

10 Avenue du General de Gaulle
Plateau
01 BP 3718
3718 abidjan
ivory coast

Tel: +2252720318000

Fax: (+225)20318020

Check-in from 12h00

Check out up to 12h00

  • GARE SUD PLATEAU :  GARE SUD PLATEAU

  • By plane

    FELIX HOUPHOUET BOIGNY At 10km / 6.25 miles - Shuttle free

GPS :5.316425, -4.016372

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

N'RESTAURANT

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

Non contractual photo

N'LOUNGE

Whether you are attending a business meeting or enjoying a drink with friends, enjoy our sandwiches, coffees and cocktails, plus a wide selection of beers, wines and champagnes.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 326

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Abidjan

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,776 reviews

tripadvisor

TripAdvisor Rating 4.0/5

486 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay but bad experience at the restaurant

Customer review rating 2.0/5

Anonymous Business - 22/07/2021 Confirmed reviews ALL

Had a pleasant stay but the service at the restaurant is soooo long (above one hour on average) and that is just incredibly painful as we don't have any explanation nor apology in that regard

Dear Victor H., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. We were very disappointed to read your experience during your stay , whilst an apology will regrettably not alter the outcome of your experience on this occasion, we send them to you with all sincerity. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise ASSI Customers Service Manager

no peace found and very slow service

Customer review rating 2.0/5

Joran V. K. Business - 12/07/2021 Confirmed reviews ALL

Although it was not my first stay it is a Novotel, I would not recommend this hotel. Which I also did towards my employer for the following reasons: During the weekend quite a crowd in the lobby by singers and market. No attention for the hotel guests. Very slow service both at the table and in room service. Staff eating in the restaurant, not a problem for me but might be good to keep an eye on the well running of the service at the table/ Not too friendly service when I have to sign on the receipt after they came to look for me on the terrace when I decided to light a cigarette(I was already waiting for 40min) Orders for room service arrive very late in the room +1h15min, and they still bring the wrong thing Rats and mice have free rein on the terrace. Breakfast is rarely ready on time. After events, the lobby is a mess and the terraces are rarely cleaned from the previous day. When I paid, there was no friendly greeting or thank you or see you next time. The only real friendly people are the people from Security. If I had to work in my time in Hotels, like it is at Novotel I was fired!

Dear Joran Gui Van K., We were very disappointed to read your experience during your stay in our hotel Novotel Abidjan, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Sincerely, Louise ASSI Customers Service Manager

good atmosphere and nice service team

Customer review rating 3.5/5

P. V. Business - 07/07/2021 Confirmed reviews ALL

i am a regular visitor of the hotel and appreciate the combination of professionalism and friendship

Dear V. P., Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Louise ASSI Customers Service Manager

Great experience.

Customer review rating 5.0/5

Ruphin O. Couples - 04/07/2021 Confirmed reviews ALL

The stay was very good and I would recommend this place to anyone visiting Abidjan.

Dear Ruphin O., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

why did I had to pay twice the room?

Customer review rating 2.5/5

Prayag I. Business - 26/06/2021 Confirmed reviews ALL

I paid the room online and was forced to pay cash again at the hotel. I will not come back to Novotel or any of your hotels again.

Good stay

Customer review rating 4.0/5

Chady A. Business - 16/06/2021 Confirmed reviews ALL

Very good hygiene and awesome staff

Dear Chardy a., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

Convenient location

Customer review rating 2.5/5

Anonymous Solo - 01/06/2021 Confirmed reviews ALL

I was not impressed with this hotel at all. I stayed one week and did not feel welcomed or comfortable. The price was too expensive for the quality of service received. The air conditioner did not work properly in rooms, room cleaning was mediocre breakfast buffet was empty before closing time and there was not enough staff for the amount of people at the hotel. The front desk staff were friendly but nothing out of the ordinary. I will not return nor will I recommend this hotel. I will not return to this

Dear Michelle A., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priscillia,

Good service

Customer review rating 4.5/5

Mickael K. Business - 01/06/2021 Confirmed reviews ALL

Excellent service especially at the bar-restaurant with Marie-Ange and at the reception at My check-in and check-out process.

Dear Mickael K., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscillia,
Customer review rating 3.5/5

U. Solo - 21/05/2021 Confirmed reviews ALL

The food was not so good and the waitress not friendly.

Dear Nissia U., We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Priscillia,

Hotel zu alt und Service nicht gut

Customer review rating 2.0/5

Miguel Business - 13/04/2021 Confirmed reviews ALL

The hotel is really old. They did not advise us about the dinner buffet. They had our envelope ready as vio guests but that’s it. Service not good, not a nice building. Learn from Movenpick Hotel! And I didn’t get any upgrade... and my friends with a lower status got one! And there were empty rooms!

Dear Miguel Alejandro V., Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. although we still wish to note that you have been upgraded to a higher category room with your free vouchers relating to your Platinum status. also the Novotels do not fit into the same standard as that of the Movenpick and therefore are incomparable. however, we understand your message and know that we have taken it into account in improving the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise ASSI Customers Service Manager

Over all good. extremely satisfactory stay.

Customer review rating 5.0/5

Kanhiya L. S. Business - 12/04/2021 Confirmed reviews ALL

Neat and tidy rooms, good house keeping and hospitality rendered really impressed. Specially chef and other supporting staff also took utmost care while stay.

Dear Kanhiya Lal S., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

Place to be in Abidjan... Focus Customers service.. Smiling crew. Located in Downtown very calm in the evening.......

TripAdvisor rating 4.0/5

SebastienSambaySGS Business - 05/03/2021 TripAdvisor review

.Place to be in Abidjan... Focus Customers service.. Smiling crew. Located in Downtown very calm in the evening...The view on the Cocody Bay is just Wowww! There is a familiar atmosphere in the hotel... The Gym and the pool will help you to relax at any time of the day...

Thank you Mr Sambay, for your fabulous comments about the Novotel Abidjan and its teams. I am very pleased to read that we have lived up to your expectations. I will not fail to share your appreciation with all the teams. see you soon

Feel welcome

TripAdvisor rating 4.0/5

Rabii_11 Business - 02/11/2019 TripAdvisor review

Been surclassed in a suite. Lost my wallet with money and passport in the cafe there, then found it intact at the reception 4 hours later.... The air conditionner in the room/suite was lousy, otherwise every thing was great

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Novotel Abidjan and are delighted to read that we were able to match your holiday expectations. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us.

Nice hotel

TripAdvisor rating 4.0/5

lulu22019 Business - 02/10/2019 TripAdvisor review

The hotel was nice. Room was good, and good view of the lagoon. Staff and reception could be more friendly and helpful. The location is nice, at the center of town, and there are many taxis that can take you anywhere usually in front of the hotel.

Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that we will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company and the tean in the near future.

It can not lock the door

TripAdvisor rating 2.0/5

Vacation58377809471 Solo travel - 28/05/2019 TripAdvisor review

The auto lock is broken and the door can not be locked. The cleaning staff came into the room early in the morning and could not sleep. The approach of the equipment repairer is not good. I felt a bad mood

Dear guest, thank you for taking the time to give us your feedback. We do apologies for the inconvénient your had to face during your stay. Concerning the auto lock, We already asked to our technical departement to check the door. Since a maintenance has been done on all our rooms doors. Our maids are starting the room cleaning from 8h30 AM. Next time may I offer you to put the do not distrub sign on your to avoid any incovenient. Or to inform our reception staff that you would prefer to have your room clean in afternoon or at any time suitable for you. wishing to have the pleasure to welcome you again and to meet you personaly. best regards

Novotel Abidjan for business

TripAdvisor rating 2.0/5

MNTR1 Business - 22/04/2018 TripAdvisor review

I was staying at Novotel Abidjan for business purpose. Unfortunately I notice the following things that need to be improved: - service in room: ro much time waiting for getting beveraqe in the room. - Internet access: not access all the time. - Pick up airport: not possible between 11 am and 2 pm. Unfortunately for me travelling from Nairobi, the only direct flight arrive at 11:25 am. - Drive to the airport: 30 min. late according to the time arrival expected. Positive remarks: Special hanks to the cleaning lady Marie-Solange and to the lady at the reception, Aimée. They have given me an outstanding service.

Dear MNTR1, It has been our pleasure to welcome you at Novotel Abidjan and we thank you for sharing feedback about your recent stay. Please accept my sincere apologies for unfortunate experience that you encountered with regard to the service delays at the room service. Please rest assured I have shared your comments with the respective team members and adequate training in these areas will be carried out to avoid future recurrences. We have also noted that our internet was not satisfactory, with our IT and provided, we are taking appropriate measures to improve the connectivity and speed. Finally, we are currently working with our shuttle service partner to improve the service and the schedule. Your special thanks has been shared with Marie-Solenge and Aimée. I trust you will not let this incidents impair your perception of our service standards and will give us another opportunity to serve you again in the very near future. In the meantime, I remain at your disposal should you require any further assistance. Warm regards, Fabio @Novotel Abidjan

great moment

TripAdvisor rating 4.0/5

korotoumb Couples - 05/01/2018 TripAdvisor review

I book to enjoy the lagoon view at the end of the year fireworks in Abidjan, the lady at home received me with a smile and an incredible kindness, the view of my room was beautiful !! I found the room service card quite poor and not varied, I was disappointed during an order!

Dear KOROTOUMB, It was a pleasure having you at Novotel Abidjan and we thank you for sharing your feedback through TripAdvisor. We are glad you enjoyed a generous experience and carried with you a splendid memory Abidjan. It is heartening to note your appreciative comments about our service, product and as well as our culinary offerings. It has been a pleasure for us to be at your service and we look forward to welcoming you again soon. Warm regards, LouiseAbidjan

Awful front desk staff

TripAdvisor rating 2.0/5

803lj Couples - 24/12/2017 TripAdvisor review

Whilst checking out at 05.00 on the 20th December 2018, the individual on the front desk had us “pay the hotel” for our taxi to the airport. When we got in the taxi, the driver looked to confirm the fare with us and we advised that we had paid at reception. The driver then went in to collect the fare from reception and the individual manning the desk only gave the driver half the money we had agreed to pay, alleging we had negotiated a better price. He then kept half the fare for himself. Had the driver not looked to reconfirm the fare with us when we got in the cab, we would have had to pay again when we got to the airport. We did not have time to sort this out with the individual on the desk as we needed to leave to catch our flight so unfortunately the driver received only half what we had paid and the hotel/ the individual on the front desk took the rest! Clearly, this is completely unacceptable.

Good business hotel

TripAdvisor rating 4.0/5

Hubert G Business - 08/08/2017 TripAdvisor review

Ideally located on the "plateau" the business center of Abidjan, the hotel offers all modern confort you expect from a Novotel branded hotel. The staff is very friendly and helpful. My room was nice and very well insulated from the sound coming from the street. The noise insulation from the noises coming from the corridor is less good and is sometimes disturbing, some guests are really noisy too. The restaurant offers a big buffet with is nice and not overpriced. The bar and lobby are nice and there is a terrace where people are gathering for drinks. Watch out on the terrace, some tables are not stable at all anymore and you can easily spill your drink :-( The TV channel offer is very poor and unstable, some channels are not all the time available or are working only for a couple of minutes. I had an A/C problem which could be solved the same day, so the staff reactivity is good.

Dear hjeang, It has been our pleasure to welcome you at the Novotel Abidjan and we thank you for sharing feedback about your recent stay with us. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Your comments have been noted and will be shared with our teams team for review. We look forward to the opportunity of welcoming you again in the very near future and thank you again for your recommendations to others. Warm regards, Fabio @Novotel Abidjan

Facilities

TripAdvisor rating 3.0/5

bijayakumarm2017 Business - 07/08/2017 TripAdvisor review

Rooms are OK . Cleanliness and House keeping to improve.Location is good and ambiance is also fine. English speaking person should be at reception in addition to local language person.Breakfast is fine. Suggest to include Asian dishes when Asian guests are staying at Hotel

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