Novotel Abidjan Plateau 4 stars

Customer review rating (ALL Rating) 3.9/5 365 reviews

Novotel Abidjan Plateau - Image 1
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Description

Hotel extras

  • Ideally located in the heart of the Plateau business district.

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Hotel is SAFE HOTELS PREMIUM certified: book with complete peace of mind

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

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Hotel location

Novotel Abidjan Plateau

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  365 reviews

TripAdvisor Rating  4.0/5  682 reviews

Certificate of excellence 2024

The stay was pretty good despite that the hotel is located in bustling street

Customer review rating 4.0/5

Ci… Solo - Confirmed reviews ALL

The food is fine , people at the front desk are outgoing and very helpful, but the main snag is that the hotel deactivates your room door ( i.e. you can close the door when you're in the room but when you're outside there's no way to close it ) six hours before you check out , if this is done intentionally that's an insult and rude from the hotel management. In whatever way , my stay was satisfactory Thank you all

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Concernant le fait que la clé n'ouvre plus la porte six heures avant le check-out , cela s'explique par le fait que le check -out étant à midi. Nous tenons à préciser que la clé se désactive instantanément à midi le jour du check-out. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, Cordialement, LYNDA GORE GUEST RELATION MANAGER

Quite a good one for a 4 star.

TripAdvisor rating 3.0/5

Amar L TripAdvisor review

Good hotel. Good food. Especially full of vegetarian and vegan foods. Some not so good points. I asked for a sewing kit. Awaiting since 2 days. Some food on the terrace had sooo many flies on it. Asked for a room with safe. No safe available. A bit disappointing.

Satisfied

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Well known hotel in center of Abidjan. Standard Novotel with good buffet.

Dear Mikhoel Camille Etienne D., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Bad experience

Customer review rating 1.0/5

Matthew G. Business - Confirmed reviews ALL

1. The laundry staff are thieves. I put some amount some amount of cfa in pocket of one of clothes and another 5000 cfa in the back pocket of a back Jeans trousers but the laundry never returned the money. I called them they told me they never found any money. On my last laundry request I intentionally put 3000 cfa in one of trousers just to test their honesty. The money was never returned and left. I recommend management to sack of the laundry works before they tarnish the image of the hotel. 2. The room cleans need customer service training. They don’t know how to talk to customers. I told one of the cleaners that there cockroaches in the room and she told me it’s because I ate in the room. By then I didn’t even eat in the room but later. 3. The rooms need to be fumigated because of cockroaches in the corners and went into the bin. 4. There’s need for more African food varieties like 2 Fevrier in Lome. I hope you will work on it.

Dear Matthew Kofi G., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Very good

Customer review rating 4.5/5

Arcin G. Business - Confirmed reviews ALL

The experience was amazing, the staff were absolutely engaging and extremely help. The management went the extra mile. And last not the least, the room and food was top class. I would strongly recommend that venue for your stay in Ivory Coast.

Dear Seblet Arcin Maupassant G., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION MANAGER

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Other web-users rate our hotel

  • 103 reviews 8.7/10 Location
  • 214 reviews 6.2/10 Room
  • 394 reviews 7.6/10 Service
  • 37 reviews 4.6/10 WiFi
  • 170 reviews 7.4/10 Food
  • 66 reviews 6.2/10 Cleanliness
  • 53 reviews 5.8/10 Amenities
  • 50 reviews 7.8/10 Breakfast

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