Novotel Abidjan Hotel 4 stars

I was really looking forward to staying at Novotel Abidjan. As a business traveller, one of my responsibilities is to assess hotels for my international organization. In spite of having other Accor choices, I chose Novotel because of its proximity to my office in the country and because of the gym. Both qualities were acceptable. However, my stay was no as pleasant as I expected for a few reasons, being the main one the inability to communicate with reception personnel. Although they were courteous, most of them could not communicate in English and they had very little knowledge of any questions asked. Later I was told they were new and were being trained. The main problem during my stay was COVID testing. I appreciate the hotel offered the service at their premises, but thinking retrospectively, I would have rather not have it there, as my safety was compromise. The person who did the test seem not to have medical expertise. To make matters worse, even after many requests both face-to-face and in writing, up to now I still have not received an invoice for the COVID Testing. A fellow colleague travelling with me has the same situation and even after more than a week, test results are not uploaded on the system, which almost made it impossible for her to leave the country. Even more, the official tariff for COVID testing is 25,000 CFA but the hotel charged 35,000 CFA. When I requested the invoice, the hotel supposedly could never communicate with the person doing the test and rejected to provide me his contact details and the invoice, claiming the hotel had no responsibility, but I paid Novotel at reception and expected a more professional answer. I definitely would not stay at Novotel again, and or course will not recommend it to my fellow colleagues.

Everything is fine except there on the eighth floor my room was smelling bad from the toilet

Had a pleasant stay but the service at the restaurant is soooo long (above one hour on average) and that is just incredibly painful as we don't have any explanation nor apology in that regard

Although it was not my first stay it is a Novotel, I would not recommend this hotel. Which I also did towards my employer for the following reasons: During the weekend quite a crowd in the lobby by singers and market. No attention for the hotel guests. Very slow service both at the table and in room service. Staff eating in the restaurant, not a problem for me but might be good to keep an eye on the well running of the service at the table/ Not too friendly service when I have to sign on the receipt after they came to look for me on the terrace when I decided to light a cigarette(I was already waiting for 40min) Orders for room service arrive very late in the room +1h15min, and they still bring the wrong thing Rats and mice have free rein on the terrace. Breakfast is rarely ready on time. After events, the lobby is a mess and the terraces are rarely cleaned from the previous day. When I paid, there was no friendly greeting or thank you or see you next time. The only real friendly people are the people from Security. If I had to work in my time in Hotels, like it is at Novotel I was fired!

i am a regular visitor of the hotel and appreciate the combination of professionalism and friendship

The stay was very good and I would recommend this place to anyone visiting Abidjan.

I paid the room online and was forced to pay cash again at the hotel. I will not come back to Novotel or any of your hotels again.

Very good hygiene and awesome staff

I was not impressed with this hotel at all. I stayed one week and did not feel welcomed or comfortable. The price was too expensive for the quality of service received. The air conditioner did not work properly in rooms, room cleaning was mediocre breakfast buffet was empty before closing time and there was not enough staff for the amount of people at the hotel. The front desk staff were friendly but nothing out of the ordinary. I will not return nor will I recommend this hotel. I will not return to this

.Place to be in Abidjan... Focus Customers service.. Smiling crew. Located in Downtown very calm in the evening...The view on the Cocody Bay is just Wowww! There is a familiar atmosphere in the hotel... The Gym and the pool will help you to relax at any time of the day...

Been surclassed in a suite. Lost my wallet with money and passport in the cafe there, then found it intact at the reception 4 hours later.... The air conditionner in the room/suite was lousy, otherwise every thing was great

The hotel was nice. Room was good, and good view of the lagoon. Staff and reception could be more friendly and helpful. The location is nice, at the center of town, and there are many taxis that can take you anywhere usually in front of the hotel.

The auto lock is broken and the door can not be locked. The cleaning staff came into the room early in the morning and could not sleep. The approach of the equipment repairer is not good. I felt a bad mood

I was staying at Novotel Abidjan for business purpose. Unfortunately I notice the following things that need to be improved: - service in room: ro much time waiting for getting beveraqe in the room. - Internet access: not access all the time. - Pick up airport: not possible between 11 am and 2 pm. Unfortunately for me travelling from Nairobi, the only direct flight arrive at 11:25 am. - Drive to the airport: 30 min. late according to the time arrival expected. Positive remarks: Special hanks to the cleaning lady Marie-Solange and to the lady at the reception, Aimée. They have given me an outstanding service.

I book to enjoy the lagoon view at the end of the year fireworks in Abidjan, the lady at home received me with a smile and an incredible kindness, the view of my room was beautiful !! I found the room service card quite poor and not varied, I was disappointed during an order!