Novotel Abidjan Hotel 4 stars

The facilities are there but we were there for to enjoy the new year eve fireworks unfortunately there was none. I think the hotel could have organised something their guest, there was sor 3 to 4 mn small show but uh. Also the bath gel does not foam at all. Again the room service was not good, I belive it was due to high demand, there was no card in our room and the kinds were starving, we call 3 times and waited for more than a hour for the restaurant to just bring us the card! We finally call a pizza outside just to be told no food can enter. What do you expect us to do? Kids are starviung, we are calling for you, you are not coming and we order you are not allowing food in. In high period like this, the hotel could have look for seasonal additional service. But the new year day was nice, kids really enjoyed the entertainment. This is our second time there for new year brunch but the brunch did not start on time and the very same excuse, breakfast took longer. These are thinks you can plan ahead and just tell us brunch will start at 1pm so that we will take our precautions accordingly it is far more better than announcing 12h and have people loitering at the lobby.

Firstly at check in, I was told that my Wife and my passport are not sufficient and that my nanny/ housekeeper should also provide an ID. If not, she cannot go up to the room. After which, I was told ID wasn’t required for the nanny. However we will need to sign a letter stating that Novotel will not be responsible if anything should happen to us. I’ve stayed at countless hotels over the world and this is the first time I’ve encountered even heard this. Secondly, the hotel was having dinner party on the 31st Dec 2020 and 1st Jan 2021. We had our meals throughout the few days at Novotel but found the choices very limited. My brochure de beouf was event burnt even though I order medium. So on the 1st Jan night, I ordered food delivery. However upon delivering and accepting the food outside the security, I was told outside food wasn’t allow. There is no any clear signage nor rules/ regulations stating that outside food cannot be brought up to the hotel rooms. If this is so, then Novotel Abidjan needs to improve and increase its food menu choices. The standard of cooking also needs to be improved. I paid good money for three rooms over 31 Dec to 2Jan and I expect the standard of the hotel to be better than this.

Location was good, not many restaurants around but close to the sea, clean, safe, but food not that good and a bit expensive especially the food. reception very nice and welcoming us, and speaking goo English also.

Very nice and good staff.

i am regular host of NOVOTEL and always appreciate the service