Novotel Abidjan Plateau 4 stars

Customer review rating (ALL Rating) 3.9/5 348 reviews

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Novotel Abidjan Plateau - Image 1
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10 Avenue du General de Gaulle, Plateau, 01 BP 3718, 3718 ABIDJAN, Ivory Coast

Description

Hotel extras

  • Ideally located in the heart of the Plateau business district.

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Hotel is SAFE HOTELS PREMIUM certified: book with complete peace of mind

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

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Hotel location

Novotel Abidjan Plateau

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Telephone
Fax +225 20318020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  348 reviews

TripAdvisor Rating  4.0/5  686 reviews

Certificate of excellence 2024

Highly recommend

TripAdvisor rating 5.0/5

EsZak Solo travel - TripAdvisor review

My stay at Novotel Plateau Abidjan started off on a high note right from my first phone call with Hiny. The check-in process was smooth and welcoming, thanks to Johaquim. Special mention to Herman and Oum Kalthom at the reception for their exceptional service. The F&B team, including Pauline, Cédric, and Aimé, were incredibly kind and made my experience even more enjoyable, making up for any minor service imperfections. I highly recommend this hotel for business trips. Kudos to the Manager, Mrs Simbou, who is always available and ensures everything runs smoothly.

Good stay in June 2024

Customer review rating 4.0/5

Rudolph C. Business - Confirmed reviews ALL

My stay at Novotel Plateau Abidjan was very pleasant, as usual. Staff at the reception, restaurant, bar, security, housekeeping and gym is extremely professional and pleasant. The one drawback in my experience is the hardware, specifically no modern connectivity (not enough electrical outlets and NO USB ports) in the room. However, wifi connectivity is excellent.

Dear Rudolph C., We very much appreciate your comments regarding your stay at the Novotel Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Wonderful experience

TripAdvisor rating 5.0/5

Weiripeigha E TripAdvisor review

The bathrooms are nice. Nice service too. Kudos to Mr. Attah at the front desk. Would love to visit once again. I also like Abidjan as a city. It feels like home. I think I need to learn more French to enable me communicate better with the locals. Fun experience overall.

Dear weiripeighae, Firstly we would like to thank you for the lovely review you shared following your recent visit to the Novotel Abidjan and are delighted to read that we were able to match your stay expectations. Best Regards.

Complicated

Customer review rating 2.0/5

Coen Business - Confirmed reviews ALL

Novotel going digital means you have to pre check in online. Upon arrival you have to check in again, find wifi, upload your paspoort picture again - absolute chaos. All prepaid options like airport transfer are charged double, so again chaos upon check out. Unless you have ample time to sort out administration I would advise not to check in online and surely dont prepay anything - you’ll get charged twice.

Dear Coen E., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to clarify certain points you have raised. Concerning the transfer, the option is chosen at the time of booking, but no debit is made, as you can see on your invoice. To prevent fraud and protect personal data, we debit the credit card in the presence of the customer and the physical card. Registration via the QR at check-in is the police form, which is now digitised. We apologise for the time and inconvenience this may have caused, but it is a procedure we must respect. However, if you have been charged twice, could you please send us the proof by e-mail, so that we can take the necessary steps. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Great stay with excellent service from hotel manager and staff

Customer review rating 5.0/5

Moloko K. Business - Confirmed reviews ALL

Madam Assi and her team made my stay very pleasant as always. From the warm welcome on arrival to meeting every need I had during my stay, and even celebrating my birthday with me; the hotel staff is very hospitable. The room was clean and comfortable and overall, my stay was excellent

Dear Mrs K. Moloko Eugenia , We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards. LYNDA GORE GUEST RELATION MANAGER

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Other web-users rate our hotel

  • 100 reviews 8.7/10 Location
  • 203 reviews 6.4/10 Room
  • 380 reviews 7.7/10 Service
  • 35 reviews 4.6/10 WiFi
  • 170 reviews 7.2/10 Food
  • 62 reviews 7.3/10 Cleanliness
  • 57 reviews 5.4/10 Amenities
  • 49 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.