Novotel Abidjan Hotel 4 stars

Customer review rating 4.0/5 3,601 reviews

Novotel Abidjan
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Hotel in the Plateau district, meeting rooms

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Comfortable and spacious bedrooms with WIFI

  • Near the Palais des Congrès and Abidjan Cathedral

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • FELIX HOUPHOUET BOIGNY
  • Languages spoken at the hotel
  • Late Check OutPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Abidjan

10 Avenue du General de Gaulle
Plateau
01 BP 3718
3718
abidjan
ivory coast

Tel: +22520318000

Fax: (+225)20318020

Check-in from 12h00

Check out up to 12h00

  • GARE SUD PLATEAU :  GARE SUD PLATEAU

  • By plane

    FELIX HOUPHOUET BOIGNY At 10km / 6.25 miles - Shuttle free

GPS :5.316425, -4.016372

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with a double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with one double bed and river view

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

N'RESTAURANT

Type of cuisine: International

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'LOUNGE

Non contractual photo

Whether you are attending a business meeting or enjoying a drink with friends, enjoy our sandwiches, coffees and cocktails, plus a wide selection of beers, wines and champagnes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 326

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Abidjan

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,601 reviews

tripadvisor

TripAdvisor Rating 4.0/5

450 reviews

very well located, nice and confortable rooms

Customer review rating 4.0/5

Safiatou T. Families - 09/01/2021 Confirmed reviews ALL

The facilities are there but we were there for to enjoy the new year eve fireworks unfortunately there was none. I think the hotel could have organised something their guest, there was sor 3 to 4 mn small show but uh. Also the bath gel does not foam at all. Again the room service was not good, I belive it was due to high demand, there was no card in our room and the kinds were starving, we call 3 times and waited for more than a hour for the restaurant to just bring us the card! We finally call a pizza outside just to be told no food can enter. What do you expect us to do? Kids are starviung, we are calling for you, you are not coming and we order you are not allowing food in. In high period like this, the hotel could have look for seasonal additional service. But the new year day was nice, kids really enjoyed the entertainment. This is our second time there for new year brunch but the brunch did not start on time and the very same excuse, breakfast took longer. These are thinks you can plan ahead and just tell us brunch will start at 1pm so that we will take our precautions accordingly it is far more better than announcing 12h and have people loitering at the lobby.

Dear Safiatou T., Please be assured that your comments have been given serious consideration and will help us improve the quality of our services. Once again, we sincerely appreciate the time you have devoted to informing us of the imperfections you have experienced on this occasion and sincerely hope that you will give us the opportunity again to demonstrate to you the real level of our services and our interest in serving you in an irreproachable manner in the near future. Sincerely, Louise ASSI Customers Service Manager

Disorganized checked in procedure and limited dining menu choices

Customer review rating 4.0/5

Eric T. Families - 02/01/2021 Confirmed reviews ALL

Firstly at check in, I was told that my Wife and my passport are not sufficient and that my nanny/ housekeeper should also provide an ID. If not, she cannot go up to the room. After which, I was told ID wasn’t required for the nanny. However we will need to sign a letter stating that Novotel will not be responsible if anything should happen to us. I’ve stayed at countless hotels over the world and this is the first time I’ve encountered even heard this. Secondly, the hotel was having dinner party on the 31st Dec 2020 and 1st Jan 2021. We had our meals throughout the few days at Novotel but found the choices very limited. My brochure de beouf was event burnt even though I order medium. So on the 1st Jan night, I ordered food delivery. However upon delivering and accepting the food outside the security, I was told outside food wasn’t allow. There is no any clear signage nor rules/ regulations stating that outside food cannot be brought up to the hotel rooms. If this is so, then Novotel Abidjan needs to improve and increase its food menu choices. The standard of cooking also needs to be improved. I paid good money for three rooms over 31 Dec to 2Jan and I expect the standard of the hotel to be better than this.

Dear Eric T., Thank you for taking your valuable time to write to us following your stay at the Novotel. We’re sorry for all the trouble we’ve been having at the time of your check-in. all of this is a misunderstanding and a lack of information provided. We apologize for that. however, please remember that ID is required We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise ASSI Customers Service Manager

Good Reception

Customer review rating 4.0/5

Z. Business - 30/11/2020 Confirmed reviews ALL

Location was good, not many restaurants around but close to the sea, clean, safe, but food not that good and a bit expensive especially the food. reception very nice and welcoming us, and speaking goo English also.

Dear Murad Z., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we would like to reassure you that our products are always of better quality and we are surprised by your comment on this. any intention to do so, I will inform our chef and our Head of Catering for verification and correction We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise ASSI Customers Service Manager

Good stay

Customer review rating 4.0/5

Uzomaka A. Business - 30/10/2020 Confirmed reviews ALL

Very nice and good staff.

Dear Uzomaka A., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Babo A. Chef de Reception Novotel Abidjan

good service team

Customer review rating 4.0/5

P. V. Business - 22/10/2020 Confirmed reviews ALL

i am regular host of NOVOTEL and always appreciate the service

Dear V. P., Always delighted to receive you. you are definitely at home Mr P.! I look forward to seeing you again. Cordially, Louise ASSI Customers Service Manager

It was wonderful

Customer review rating 4.0/5

S. Business - 21/10/2020 Confirmed reviews ALL

All staff was good behavior and nice talking I was happy there too

Dear Faizy S., It is really fabulous to read you and to know that the whole Novotel team has lived up to your expectations. Welcome back home and we look forward to seeing you very soon, Sincerely, Louise ASSI Customers Service Manager

Nice as always

Customer review rating 4.0/5

A. C. Business - 09/10/2020 Confirmed reviews ALL

This was my 5th stay and even during the crisis it remains a high standard. Only one thing I would like to ask for is some nespresso capsules and milk in the room for a coffee.

Dear C. A., We very much appreciate your comments regarding your stay at the Novotel Abidjan. We are sincerely grateful for the time you spent to share your comments on your recent stay, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

All good

Customer review rating 4.0/5

Alexandru S. Business - 07/10/2020 Confirmed reviews ALL

Nothing to comment

Dear Alexander S., Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Louise ASSI Customers Service Manager

Good location, Good rooms

Customer review rating 4.0/5

Shantanu D. Business - 06/10/2020 Confirmed reviews ALL

Location is good for business meetings. I appreciate the upgrade to a river view room. Room was clean and spacious. I suggest that the hotel offers special breakfast and dinner rates for house guests. Most importantly- the security or concierge or someone in the hotel needs to ensure that all people inside the hotel are wearing masks at all time. I found plenty of hotel guests including hotel people without mask which does make me feel unsafe

Dear Shantanu D., We very much appreciate your comments regarding your stay at the Novotel Abidjan. However, I am nevertheless surprised by your comment about wearing a mask, especially since it is one of the specificities on which the hotel is uncompromising in terms of health security and even more the first point to be respected and which is even written on the welcome letter from the perspective of our ALLSAFE Stop Covid-19 protocol implemented. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

Good services.

Customer review rating 4.0/5

C. J. Business - 28/09/2020 Confirmed reviews ALL

Excellent customer service. Good food. Being an international hotel, it will be good if English movie channels are added to the TV

Dear J. C., Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Louise ASSI Customers Service Manager

Extremely warn welcome and treatment

Customer review rating 4.0/5

P. Business - 06/09/2020 Confirmed reviews ALL

Brice and Liliane took very good care of us

Dear P., Thank you for referencing so many of our team members by Name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Sincerely, Louise ASSI Customers Service Manager

Overall, a very nice hotel

Customer review rating 4.0/5

A. C. Business - 06/03/2020 Confirmed reviews ALL

Short business trip of 2 nights. Novotel remain my first choice for any trips to Abidjan. Well located in the city.

Dear C. A., We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice Novotel Abidjan when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Louise ASSI Customers Service Manager

Good stay

Customer review rating 4.0/5

Hicham G. Business - 27/02/2020 Confirmed reviews ALL

I was very good. Location is perfect to do business with government Check in desk employees are welcoming with smiles Rooms are clean and are nice rooms and bathrooms Security is good especially elevators room card requirement Food is excellent taste and presentation

Location is good

Customer review rating 4.0/5

Bhupesh D. Business - 18/02/2020 Confirmed reviews ALL

Nadia at front desk was an amazing professional service. Smiling and helpful

Dear Bhupesh, We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

Nice hotel , good restaurant

Customer review rating 4.0/5

Dirk Business - 10/02/2020 Confirmed reviews ALL

nice quiet hotel , well cituated on the "plateau" , very good and varied buffet dinner/lunch in the restaurant

Dear Dirk Karel Camille V., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

Good hotel experience

Customer review rating 4.0/5

Yusuf H. Business - 01/02/2020 Confirmed reviews ALL

The hotel and amenities we're good. Staff were making efforts to improve service, but I there could be scope of improvement

Dear Yusuf H., We are also very pleased to read that you found our team to be knowledgeable, helpful and genuinely friendly at all times Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

Excellente experience

Customer review rating 4.0/5

Yann Business - 30/01/2020 Confirmed reviews ALL

Un personnel irreprochable

Cher Monsieur A., Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. . Louise ASSI Customers Service Manager

good stay

Customer review rating 4.0/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

it was good overall. The internet in the room was a problem.

Dear Roland F., We very much appreciate your comments regarding your stay at the Novotel Abidjan. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

The hotel was clean, quiet and secure and made my stay in Abidjan sucessful. The Wifi was extremely good and allowed me to stay in contact with North America.

Customer review rating 4.0/5

T. H. Business - 27/01/2020 Confirmed reviews ALL

My stay was for work purposes. Only one compliant....the lounge area ran out of tomato juice and tonic one evening

Dear H. T., Firstly we would like to thank you for choosing our hotel Novotel for your stay in Abidjan and for the review you shared , all of your kind words about your stay with us are great to hear . we're sorry for the lack of tomato juice and tonic one night. I will be delighted to share this excellent tomato juice on your next stay during an afterwork that we usually arrange on the terrace for our dear guests like you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

Good location

Customer review rating 4.0/5

Helene Business - 27/01/2020 Confirmed reviews ALL

My stay was good with a clean room and I appreciated the hall with various sofas for relaxation.

Dear H. B., We are delighted to read that you appreciated the welcome you received on arrival and that you felt taken care of throughout your stay, we will be sure to pass on your compliments to the reception team as we know that this will be a great s satisfaction for all. Sincerely, Louise ASSI Customers Service Manager

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