Novotel Abidjan Plateau 4 stars

Customer review rating (ALL Rating) 4.1/5 407 reviews

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Novotel Abidjan Plateau - Image 1
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10 Avenue du General de Gaulle, Plateau, 01 BP 3718, 3718 ABIDJAN, Ivory Coast

Description

Hotel extras

  • Ideally located in the heart of the Plateau business district.

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Hotel is SAFE HOTELS PREMIUM certified: book with complete peace of mind

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

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Room 1

Hotel location

Novotel Abidjan Plateau

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Telephone
Fax +225 27 20 3 34000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  407 reviews

Customer review rating 5.0/5

Gilbert Z. Families - Confirmed reviews ALL

Dear Gilbert , We very much appreciate your comments regarding your stay at the Novotel Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joachim Agnamey Guest Relation Agent

Customer review rating 5.0/5

Jean A. Solo - Confirmed reviews ALL

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan Plateau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Joachim Agnamey Guest Relation Agent

Customer review rating 1.5/5

Rene D. P. Business - Confirmed reviews ALL

cher client Mr P., Nous vous remercions de votre retour et vous souhaitons un prompt rétablissement. Nous sommes sincèrement désolés d'apprendre que vous ayez été indisposé durant votre séjour. La sécurité alimentaire est une priorité absolue pour nos équipes, et nous regrettons profondément que votre expérience n'ait pas été à la hauteur de nos standards. Nous sommes néanmoins attristés que cet incident ne nous ait été signalé qu'à présent. Nous transmettons votre signalement au chef de département de restauration afin que des mesures nécessaires soient prises sans délai. Nous espérons pouvoir vous offrir une expérience bien différente lors d'un prochain séjour. Louise ASSI

Customer review rating 3.0/5

Adebayo A. Business - Confirmed reviews ALL

Dear SirAdebayo, Thank you for your feedback. We are glad to hear that our team's friendliness made a positive impression. We sincerely apologize for the lapse in coordination upon your arrival. As a gesture of goodwill, we waived the cost of your first transfer and offered a complimentary private transfer for your return, which you kindly declined. Your comments regarding the renovation have been duly noted and will be taken into consideration. We hope to have the opportunity to welcome you back under better circumstances. Warm regards, Louise ASSI

Customer review rating 3.5/5

Carlita R. E. Families - Confirmed reviews ALL

Dear Guest E., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated the warm welcome, friendliness, and attentiveness of our team. Your kind words are a wonderful source of motivation for our staff, who strive every day to provide the best possible service. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Please accept our apologies regarding the cleanliness issues you encountered in your room, as well as your observations concerning the food quality and temperature. Your comments have been shared with the relevant teams so that immediate corrective actions can be taken. We truly value your feedback, as it helps us continuously improve our services and guest experience. While we are pleased to know that you generally had a good stay, we regret not having fully lived up to the standards you expected from our hotel. We hope to have the opportunity to welcome you again and provide you with a much-improved experience on your next visit. Kind regards, Louise ASSI

Other web-users rate our hotel

  • 85 reviews 9.1/10 Location
  • 160 reviews 5.9/10 Room
  • 364 reviews 8.4/10 Service
  • 9 reviews 3.8/10 WiFi
  • 183 reviews 7.4/10 Food
  • 129 reviews 7.9/10 Vibe
  • 75 reviews 5.4/10 Cleanliness
  • 72 reviews 8.1/10 Breakfast

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