Novotel Abidjan Plateau 4 stars

Customer review rating (ALL Rating) 4.1/5 417 reviews

Best price
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Novotel Abidjan Plateau - Image 1
Novotel Abidjan Plateau - Image 2
Novotel Abidjan Plateau - Image 3
Novotel Abidjan Plateau - Image 4
10 Avenue du General de Gaulle, Plateau, 01 BP 3718, 3718 ABIDJAN, Ivory Coast

Description

Hotel extras

  • Ideally located in the heart of the Plateau business district.

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Hotel is SAFE HOTELS PREMIUM certified: book with complete peace of mind

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with one double bed and river view

Photo out of - Superior Room with one double bed and river view

New generation. Stylish, modern and comfortable: innovative glass partition between the bedroom and bathroom, rain shower, free WIFI, TV, safe and Nespresso coffee machine available. For up to 2 adults and 2 children.

  • Views:

    Lagoon view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Opening windows
  • Soundproof room

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Lagoon view
See availabilities

An unforgettable experience! Large, well-designed, the suite includes one bedroom, a living room and bathroom. It offers unbeatable facilities: two TVs, bathrobes, internet. Free access to swimming pool and fitness club.

  • Views:

    Garden View or Lagoon view or Pool side

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Abidjan Plateau

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Telephone
Fax +225 27 20 3 34000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • FELIX HOUPHOUET BOIGNY
  • ABJ Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 258 rooms
  • 4 rooms for people with reduced mobility
  • 37 family rooms
  • 8 connecting rooms
  • 258 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge
  • Room service Additional charge

Business

9 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

Outdoor swimming pool

  • Outside
  • On site

N''Gym

  • On site

Sports and leisure

Gym

  • Nearby

Bodybuilding equipment/Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 70 parking spaces
  • Max Limited Height: 0 m / 0 ft

Security

  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

N'Restaurant

Photo out of - N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

Cooking style
International
Classifications & labels
2018
Capacity
120
Accessibility
Accessible service
10 Avenue du General de Gaulle, Plateau, 01 BP 3718, 3718 Abidjan, Ivory Coast
Telephone +225 20318005
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Maestro
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Vegetarian menu

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

Book

Whether you are attending a business meeting or enjoying a drink with friends, enjoy our sandwiches, coffees and cocktails, plus a wide selection of beers, wines and champagnes.

Outdoor swimming pool

Gym.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  417 reviews

Customer review rating 2.5/5

Shannon G. Business - Confirmed reviews ALL

Dear SHANNON, Thank you sincerely for taking the time to share your feedback with us. We are delighted to know that you appreciated the service provided by our team. At the same time, we are truly sorry that the overall appearance of the hotel affected your experience. We fully understand your observation and appreciate your honesty. Our property has its own character and history, and we are conscious that certain areas would benefit from refurbishment and renewed attention. We are continuously working on improvements to enhance both the comfort and elegance of our surroundings, while preserving the unique charm and identity of the hotel. Your feedback is extremely valuable to us, and we sincerely appreciate you highlighting both the positive and the areas where we can do better. We very much hope to have the pleasure of welcoming you again and to provide you with an experience that is not only warm and attentive, but also fully in keeping with the standards you expect and deserve. Joachim Agnamey Guest Relation Agent

Customer review rating 5.0/5

Gilbert Z. Families - Confirmed reviews ALL

Dear Gilbert , We very much appreciate your comments regarding your stay at the Novotel Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joachim Agnamey Guest Relation Agent

Customer review rating 5.0/5

Jean A. Solo - Confirmed reviews ALL

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan Plateau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Joachim Agnamey Guest Relation Agent

Customer review rating 1.5/5

Rene D. P. Business - Confirmed reviews ALL

cher client Mr P., Nous vous remercions de votre retour et vous souhaitons un prompt rétablissement. Nous sommes sincèrement désolés d'apprendre que vous ayez été indisposé durant votre séjour. La sécurité alimentaire est une priorité absolue pour nos équipes, et nous regrettons profondément que votre expérience n'ait pas été à la hauteur de nos standards. Nous sommes néanmoins attristés que cet incident ne nous ait été signalé qu'à présent. Nous transmettons votre signalement au chef de département de restauration afin que des mesures nécessaires soient prises sans délai. Nous espérons pouvoir vous offrir une expérience bien différente lors d'un prochain séjour. Louise ASSI

Customer review rating 3.0/5

Adebayo A. Business - Confirmed reviews ALL

Dear SirAdebayo, Thank you for your feedback. We are glad to hear that our team's friendliness made a positive impression. We sincerely apologize for the lapse in coordination upon your arrival. As a gesture of goodwill, we waived the cost of your first transfer and offered a complimentary private transfer for your return, which you kindly declined. Your comments regarding the renovation have been duly noted and will be taken into consideration. We hope to have the opportunity to welcome you back under better circumstances. Warm regards, Louise ASSI

Dear SHANNON, Thank you sincerely for taking the time to share your feedback with us. We are delighted to know that you appreciated the service provided by our team. At the same time, we are truly sorry that the overall appearance of the hotel affected your experience. We fully understand your observation and appreciate your honesty. Our property has its own character and history, and we are conscious that certain areas would benefit from refurbishment and renewed attention. We are continuously working on improvements to enhance both the comfort and elegance of our surroundings, while preserving the unique charm and identity of the hotel. Your feedback is extremely valuable to us, and we sincerely appreciate you highlighting both the positive and the areas where we can do better. We very much hope to have the pleasure of welcoming you again and to provide you with an experience that is not only warm and attentive, but also fully in keeping with the standards you expect and deserve. Joachim Agnamey Guest Relation Agent

Customer review rating 5.0/5

Gilbert Z. Families - Confirmed reviews ALL

The overall experience was fabulous. Will definitely return as soon I return

Dear Gilbert , We very much appreciate your comments regarding your stay at the Novotel Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joachim Agnamey Guest Relation Agent

Customer review rating 5.0/5

Jean A. Solo - Confirmed reviews ALL

Excellent sejour

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan Plateau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Joachim Agnamey Guest Relation Agent

Customer review rating 1.5/5

Rene D. P. Business - Confirmed reviews ALL

Food quality is below expected

cher client Mr P., Nous vous remercions de votre retour et vous souhaitons un prompt rétablissement. Nous sommes sincèrement désolés d'apprendre que vous ayez été indisposé durant votre séjour. La sécurité alimentaire est une priorité absolue pour nos équipes, et nous regrettons profondément que votre expérience n'ait pas été à la hauteur de nos standards. Nous sommes néanmoins attristés que cet incident ne nous ait été signalé qu'à présent. Nous transmettons votre signalement au chef de département de restauration afin que des mesures nécessaires soient prises sans délai. Nous espérons pouvoir vous offrir une expérience bien différente lors d'un prochain séjour. Louise ASSI

Customer review rating 3.0/5

Adebayo A. Business - Confirmed reviews ALL

The hotel building and rooms need updating. The coordination was poor as I did not get picked up at airport on arrival. The personnel are very polite and friendly, hence the 6.

Dear SirAdebayo, Thank you for your feedback. We are glad to hear that our team's friendliness made a positive impression. We sincerely apologize for the lapse in coordination upon your arrival. As a gesture of goodwill, we waived the cost of your first transfer and offered a complimentary private transfer for your return, which you kindly declined. Your comments regarding the renovation have been duly noted and will be taken into consideration. We hope to have the opportunity to welcome you back under better circumstances. Warm regards, Louise ASSI

Customer review rating 3.5/5

Carlita R. E. Families - Confirmed reviews ALL

Nice overall experience. Very welcoming and accommodating staff. I found the room a bit tight; the cleanliness was 5/10, and we found traces in the shower and dust in the fridge and minibar area. Food was ok, and pastries seemed to have lasted a bit longer than they should have. And the dishes were colder than expected. Generally speaking, I had a good experience, but considering the standing, my expectations were not met. Yet again, the staff was very warm, accommodating, and friendly.

Dear Guest E., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated the warm welcome, friendliness, and attentiveness of our team. Your kind words are a wonderful source of motivation for our staff, who strive every day to provide the best possible service. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Please accept our apologies regarding the cleanliness issues you encountered in your room, as well as your observations concerning the food quality and temperature. Your comments have been shared with the relevant teams so that immediate corrective actions can be taken. We truly value your feedback, as it helps us continuously improve our services and guest experience. While we are pleased to know that you generally had a good stay, we regret not having fully lived up to the standards you expected from our hotel. We hope to have the opportunity to welcome you again and provide you with a much-improved experience on your next visit. Kind regards, Louise ASSI

Customer review rating 4.0/5

Namukasa L. Business - Confirmed reviews ALL

Good though language barrier waa much

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 2.0/5

Arnaud B. Business - Confirmed reviews ALL

Hotel rooms need refreshing. Bear mimimum when it comes to room cleaning

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 5.0/5

Irene L. Solo - Confirmed reviews ALL

Excellent services

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 5.0/5

Yohannes T. Business - Confirmed reviews ALL

Great Staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 2.0/5

Andree K. Solo - Confirmed reviews ALL

The Hotel is old, in need to refurbishment, the pool closed probably for months, no information during booking, the bar is old fashioned and not cosy at all, service not proactive, even at checking English not easy and extreme slow checkout, prepayment/authorisation unclear and zero platinum treatment (I normally don’t need it but it felt zero)

Dear Guest K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Louise ASSI Front Office Manager

Customer review rating 5.0/5

Jamel N. Business - Confirmed reviews ALL

thanks

Dear Jamel , We very much appreciate your comments regarding your stay at the Novotel Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Joachim Agnamey Guest Relation Agent

Customer review rating 4.0/5

Ndahafa N. Business - Confirmed reviews ALL

Very nice service, people, great food, and comfortable. However, its really expensive.

Dear Guest NDAHAFA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 5.0/5

Jean A. Business - Confirmed reviews ALL

excellence service in the reception . ATTA , Kouakou , Christiane

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan Plateau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur A., en l’expression de nos sentiments les meilleurs. Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 4.5/5

Youssouf K. Business - Confirmed reviews ALL

Conforme

Monsieur Youssouf, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan Plateau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Joachim Agnamey Guest Relation Agent

Customer review rating 2.0/5

Himanshu G. Business - Confirmed reviews ALL

Not satisfactory. Would not be staying again.

Dear Himanshu G., Thank you for taking the time to tell us about your experience at the Novotel Abidjan Plateau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 4.5/5

Natalia D. V. Business - Confirmed reviews ALL

It was very comfortable, breakfast was very good with a lot of choices.

Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, nos salutations distinguées. Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 4.5/5

Cyntiambih L. Business - Confirmed reviews ALL

The rooms were clean and staff very polite

Dear Cyntiambih, We very much appreciate your comments regarding your stay at the Novotel Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Joachim Agnamey Guest Relation Agent

Customer review rating 1.0/5

Corstiaan T. Business - Confirmed reviews ALL

I stayed in total upto 7 months in this hotel and it is only getting "worse". Days prior arrival send several email to change my booking dates - No reply. This had to be followed up by my local contact several times. Their shuttle service conditions and time airport to hotel time not matching european flights. On arrival a loud discussion on the reception between 2 hotel staff and 2 clients in respect of the invoice goes on for 20 min no guests checking in. Finally in the room, no warm water to shower. Just was traveling 36 hours by plane. Next day the breakfast. 09.00 hrs - no bread more to find and not more to get. The cold buffet as usual a mess and meat discoloured. Hygiene is very low. Internet connection. On my laptop impossible to get logged in. had asked for a local router in my room. Knew this from the other periods of stay in the hotel. No cannot the IT gent will have a look. Not on my laptop. Previously it took me 3 days to get my laptop working again. Finally after summond the General manegr who should show up after 5 min but never showed up an other "managing lady" came to ask what and how. Got the router and worked for an 1 hour when my laptop was attacked in shuch fasion my laptop was switched off by thr firewalls installed. Whwn consulting an IT expert abroad we went with VPN over 4 different connection and it worked. When they started checking why my laptop stopped it was due "internal" PUP's randsomware, spyware. The hotel internet is heavily infected from inside. Buffet dinner is a disaster and I avoid it as I had 3 food poisinings in this hotel and I am not alone. The food is over cooked taste less i.e. deepfreeze taste over done with whatever speceries. Also here buffet not supplied during the dinner hours lots of empty pans ad stinking fish. To be short I have tried to male the local senior management in several occasions that the break fast, lunch and dinner is a dissaster and far from hygienic. That there are 2-3 supervisors just walking around but do not keep an eye on what is missing not working coffee machines. tables are cleaned with the same towel and buffets are sorry infected with bacteria causing food posioning. To conclude I tried to give the feed back localy in several occasions, have send once a mail to Accor Paris who send mail to the local manager who start an argument with me as guest that it is not like that. Sorry the facts are like that if I come in with a test team they can close down their restaurant and kitchen. The IT is switched off. Not to mention what we go to find more. I stayed in many Accor hotels this is the worsed. You got the feedback now start working on it.

Thank you for sharing your feedback. We sincerely regret that your recent experience did not meet your expectations, particularly as a long-stay guest. Please accept our apologies for the inconvenience you encountered regarding your booking modification, hot water, breakfast replenishment, buffet presentation, and internet connectivity. Food safety, hygiene, and network security are matters we take very seriously. Your comments have been shared with the relevant department heads and are being reviewed with immediate attention. We are also sorry to learn that you felt your previous feedback was not handled appropriately. This is certainly not the level of service we aim to provide. We appreciate you bringing these matters to our attention and remain committed to improving our standards. Kind regards, Simbu Gainer General Manager Novotel Abidjan Plateau

Customer review rating 4.5/5

Ahmed T. S. Business - Confirmed reviews ALL

My experience was wonderful. I really appreciated the whole service from the cleaners to the Restaurant staff and the back office staff

Monsieur S., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur S., nos salutations distinguées. Louise ASSI Front Office Manager en charge de l'Expérience Client

Other web-users rate our hotel

  • 84 reviews 9/10 Location
  • 161 reviews 6.1/10 Room
  • 367 reviews 8.5/10 Service
  • 9 reviews 3.8/10 WiFi
  • 184 reviews 7.5/10 Food
  • 131 reviews 7.9/10 Vibe
  • 76 reviews 5.6/10 Cleanliness
  • 73 reviews 7.6/10 Breakfast

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