Novotel Abidjan Plateau 4 stars

Customer review rating (ALL Rating) 4.1/5 367 reviews

Best price
guarantee
Novotel Abidjan Plateau - Image 1
Novotel Abidjan Plateau - Image 2
Novotel Abidjan Plateau - Image 3
Novotel Abidjan Plateau - Image 4
10 Avenue du General de Gaulle, Plateau, 01 BP 3718, 3718 ABIDJAN, Ivory Coast

Description

Hotel extras

  • Ideally located in the heart of the Plateau business district.

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Hotel is SAFE HOTELS PREMIUM certified: book with complete peace of mind

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Abidjan Plateau

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Telephone
Fax +225 27 20 3 34000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  367 reviews

Customer review rating 1.0/5

Corstiaan T. Business - Confirmed reviews ALL

I stayed in total upto 7 months in this hotel and it is only getting "worse". Days prior arrival send several email to change my booking dates - No reply. This had to be followed up by my local contact several times. Their shuttle service conditions and time airport to hotel time not matching european flights. On arrival a loud discussion on the reception between 2 hotel staff and 2 clients in respect of the invoice goes on for 20 min no guests checking in. Finally in the room, no warm water to shower. Just was traveling 36 hours by plane. Next day the breakfast. 09.00 hrs - no bread more to find and not more to get. The cold buffet as usual a mess and meat discoloured. Hygiene is very low. Internet connection. On my laptop impossible to get logged in. had asked for a local router in my room. Knew this from the other periods of stay in the hotel. No cannot the IT gent will have a look. Not on my laptop. Previously it took me 3 days to get my laptop working again. Finally after summond the General manegr who should show up after 5 min but never showed up an other "managing lady" came to ask what and how. Got the router and worked for an 1 hour when my laptop was attacked in shuch fasion my laptop was switched off by thr firewalls installed. Whwn consulting an IT expert abroad we went with VPN over 4 different connection and it worked. When they started checking why my laptop stopped it was due "internal" PUP's randsomware, spyware. The hotel internet is heavily infected from inside. Buffet dinner is a disaster and I avoid it as I had 3 food poisinings in this hotel and I am not alone. The food is over cooked taste less i.e. deepfreeze taste over done with whatever speceries. Also here buffet not supplied during the dinner hours lots of empty pans ad stinking fish. To be short I have tried to male the local senior management in several occasions that the break fast, lunch and dinner is a dissaster and far from hygienic. That there are 2-3 supervisors just walking around but do not keep an eye on what is missing not working coffee machines. tables are cleaned with the same towel and buffets are sorry infected with bacteria causing food posioning. To conclude I tried to give the feed back localy in several occasions, have send once a mail to Accor Paris who send mail to the local manager who start an argument with me as guest that it is not like that. Sorry the facts are like that if I come in with a test team they can close down their restaurant and kitchen. The IT is switched off. Not to mention what we go to find more. I stayed in many Accor hotels this is the worsed. You got the feedback now start working on it.

Thank you for sharing your feedback. We sincerely regret that your recent experience did not meet your expectations, particularly as a long-stay guest. Please accept our apologies for the inconvenience you encountered regarding your booking modification, hot water, breakfast replenishment, buffet presentation, and internet connectivity. Food safety, hygiene, and network security are matters we take very seriously. Your comments have been shared with the relevant department heads and are being reviewed with immediate attention. We are also sorry to learn that you felt your previous feedback was not handled appropriately. This is certainly not the level of service we aim to provide. We appreciate you bringing these matters to our attention and remain committed to improving our standards. Kind regards, Simbu Gainer General Manager Novotel Abidjan Plateau

Customer review rating 4.5/5

Ahmed T. S. Business - Confirmed reviews ALL

My experience was wonderful. I really appreciated the whole service from the cleaners to the Restaurant staff and the back office staff

Monsieur S., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur S., nos salutations distinguées. Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 2.5/5

Ka K. F. Business - Confirmed reviews ALL

staff is nice and helpful. However the facilities is a bit shabby, especially the mattress that you can even feel the coil spring when you sleep on it. Overall experience is way below a 4 star Novotel with this cost. May not consider to stay anymore.

Dear Mr. F., We are sincerely sorry to learn that the condition of the facilities, particularly the mattress, did not meet your expectations. Your feedback has been shared with our maintenance team for immediate review. We hope to have the opportunity to restore your confidence during a future stay. cordially

Customer review rating 4.0/5

Fedha K. Business - Confirmed reviews ALL

Quiet and peaceful. Liked the ambience. Comfortable and well kept rooms

Madame K., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan Plateau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame , en l’expression de nos sentiments les meilleurs. Joachim Agnamey Guest Relation Agent

Customer review rating 5.0/5

C. C. D. Business - Confirmed reviews ALL

The whole stay from the Reception staff, the housekeeping staff and the Restaurant staff. All of them have been so co-operative and helping. That's what makes me coming back to the same property for 45 years.

Dear Guest C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Other web-users rate our hotel

  • 83 reviews 9.1/10 Location
  • 169 reviews 6.2/10 Room
  • 336 reviews 8.5/10 Service
  • 14 reviews 4.9/10 WiFi
  • 164 reviews 7/10 Food
  • 145 reviews 8.3/10 Vibe
  • 71 reviews 5.3/10 Cleanliness
  • 69 reviews 7.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Abidjan