Novotel Abidjan Plateau 4 stars

Customer review rating (ALL Rating) 4.1/5 367 reviews

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10 Avenue du General de Gaulle, Plateau, 01 BP 3718, 3718 ABIDJAN, Ivory Coast

Description

Hotel extras

  • Ideally located in the heart of the Plateau business district.

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Hotel is SAFE HOTELS PREMIUM certified: book with complete peace of mind

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

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Hotel location

Novotel Abidjan Plateau

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Telephone
Fax +225 27 20 3 34000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  367 reviews

Customer review rating 4.5/5

Youssouf K. Business - Confirmed reviews ALL

Conforme

Monsieur Youssouf, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan Plateau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Joachim Agnamey Guest Relation Agent

Customer review rating 2.0/5

Himanshu G. Business - Confirmed reviews ALL

Not satisfactory. Would not be staying again.

Dear Himanshu G., Thank you for taking the time to tell us about your experience at the Novotel Abidjan Plateau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 4.5/5

Natalia D. V. Business - Confirmed reviews ALL

It was very comfortable, breakfast was very good with a lot of choices.

Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, nos salutations distinguées. Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 4.5/5

Cyntiambih L. Business - Confirmed reviews ALL

The rooms were clean and staff very polite

Dear Cyntiambih, We very much appreciate your comments regarding your stay at the Novotel Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Joachim Agnamey Guest Relation Agent

Customer review rating 1.0/5

Corstiaan T. Business - Confirmed reviews ALL

I stayed in total upto 7 months in this hotel and it is only getting "worse". Days prior arrival send several email to change my booking dates - No reply. This had to be followed up by my local contact several times. Their shuttle service conditions and time airport to hotel time not matching european flights. On arrival a loud discussion on the reception between 2 hotel staff and 2 clients in respect of the invoice goes on for 20 min no guests checking in. Finally in the room, no warm water to shower. Just was traveling 36 hours by plane. Next day the breakfast. 09.00 hrs - no bread more to find and not more to get. The cold buffet as usual a mess and meat discoloured. Hygiene is very low. Internet connection. On my laptop impossible to get logged in. had asked for a local router in my room. Knew this from the other periods of stay in the hotel. No cannot the IT gent will have a look. Not on my laptop. Previously it took me 3 days to get my laptop working again. Finally after summond the General manegr who should show up after 5 min but never showed up an other "managing lady" came to ask what and how. Got the router and worked for an 1 hour when my laptop was attacked in shuch fasion my laptop was switched off by thr firewalls installed. Whwn consulting an IT expert abroad we went with VPN over 4 different connection and it worked. When they started checking why my laptop stopped it was due "internal" PUP's randsomware, spyware. The hotel internet is heavily infected from inside. Buffet dinner is a disaster and I avoid it as I had 3 food poisinings in this hotel and I am not alone. The food is over cooked taste less i.e. deepfreeze taste over done with whatever speceries. Also here buffet not supplied during the dinner hours lots of empty pans ad stinking fish. To be short I have tried to male the local senior management in several occasions that the break fast, lunch and dinner is a dissaster and far from hygienic. That there are 2-3 supervisors just walking around but do not keep an eye on what is missing not working coffee machines. tables are cleaned with the same towel and buffets are sorry infected with bacteria causing food posioning. To conclude I tried to give the feed back localy in several occasions, have send once a mail to Accor Paris who send mail to the local manager who start an argument with me as guest that it is not like that. Sorry the facts are like that if I come in with a test team they can close down their restaurant and kitchen. The IT is switched off. Not to mention what we go to find more. I stayed in many Accor hotels this is the worsed. You got the feedback now start working on it.

Thank you for sharing your feedback. We sincerely regret that your recent experience did not meet your expectations, particularly as a long-stay guest. Please accept our apologies for the inconvenience you encountered regarding your booking modification, hot water, breakfast replenishment, buffet presentation, and internet connectivity. Food safety, hygiene, and network security are matters we take very seriously. Your comments have been shared with the relevant department heads and are being reviewed with immediate attention. We are also sorry to learn that you felt your previous feedback was not handled appropriately. This is certainly not the level of service we aim to provide. We appreciate you bringing these matters to our attention and remain committed to improving our standards. Kind regards, Simbu Gainer General Manager Novotel Abidjan Plateau

Other web-users rate our hotel

  • 83 reviews 9.3/10 Location
  • 163 reviews 6.4/10 Room
  • 340 reviews 8.7/10 Service
  • 13 reviews 5.1/10 WiFi
  • 171 reviews 7.1/10 Food
  • 142 reviews 8.3/10 Vibe
  • 70 reviews 8.2/10 Breakfast
  • 70 reviews 5.5/10 Cleanliness

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