Novotel Abidjan Hotel 4 stars

Very good hygiene and awesome staff

I was not impressed with this hotel at all. I stayed one week and did not feel welcomed or comfortable. The price was too expensive for the quality of service received. The air conditioner did not work properly in rooms, room cleaning was mediocre breakfast buffet was empty before closing time and there was not enough staff for the amount of people at the hotel. The front desk staff were friendly but nothing out of the ordinary. I will not return nor will I recommend this hotel. I will not return to this

Excellent service especially at the bar-restaurant with Marie-Ange and at the reception at My check-in and check-out process.

The food was not so good and the waitress not friendly.

The hotel is really old. They did not advise us about the dinner buffet. They had our envelope ready as vio guests but that’s it. Service not good, not a nice building. Learn from Movenpick Hotel! And I didn’t get any upgrade... and my friends with a lower status got one! And there were empty rooms!

Neat and tidy rooms, good house keeping and hospitality rendered really impressed. Specially chef and other supporting staff also took utmost care while stay.

.Place to be in Abidjan... Focus Customers service.. Smiling crew. Located in Downtown very calm in the evening...The view on the Cocody Bay is just Wowww! There is a familiar atmosphere in the hotel... The Gym and the pool will help you to relax at any time of the day...

Been surclassed in a suite. Lost my wallet with money and passport in the cafe there, then found it intact at the reception 4 hours later.... The air conditionner in the room/suite was lousy, otherwise every thing was great

The hotel was nice. Room was good, and good view of the lagoon. Staff and reception could be more friendly and helpful. The location is nice, at the center of town, and there are many taxis that can take you anywhere usually in front of the hotel.

The auto lock is broken and the door can not be locked. The cleaning staff came into the room early in the morning and could not sleep. The approach of the equipment repairer is not good. I felt a bad mood

I was staying at Novotel Abidjan for business purpose. Unfortunately I notice the following things that need to be improved: - service in room: ro much time waiting for getting beveraqe in the room. - Internet access: not access all the time. - Pick up airport: not possible between 11 am and 2 pm. Unfortunately for me travelling from Nairobi, the only direct flight arrive at 11:25 am. - Drive to the airport: 30 min. late according to the time arrival expected. Positive remarks: Special hanks to the cleaning lady Marie-Solange and to the lady at the reception, Aimée. They have given me an outstanding service.

I book to enjoy the lagoon view at the end of the year fireworks in Abidjan, the lady at home received me with a smile and an incredible kindness, the view of my room was beautiful !! I found the room service card quite poor and not varied, I was disappointed during an order!

Whilst checking out at 05.00 on the 20th December 2018, the individual on the front desk had us “pay the hotel” for our taxi to the airport. When we got in the taxi, the driver looked to confirm the fare with us and we advised that we had paid at reception. The driver then went in to collect the fare from reception and the individual manning the desk only gave the driver half the money we had agreed to pay, alleging we had negotiated a better price. He then kept half the fare for himself. Had the driver not looked to reconfirm the fare with us when we got in the cab, we would have had to pay again when we got to the airport. We did not have time to sort this out with the individual on the desk as we needed to leave to catch our flight so unfortunately the driver received only half what we had paid and the hotel/ the individual on the front desk took the rest! Clearly, this is completely unacceptable.

Ideally located on the "plateau" the business center of Abidjan, the hotel offers all modern confort you expect from a Novotel branded hotel. The staff is very friendly and helpful. My room was nice and very well insulated from the sound coming from the street. The noise insulation from the noises coming from the corridor is less good and is sometimes disturbing, some guests are really noisy too. The restaurant offers a big buffet with is nice and not overpriced. The bar and lobby are nice and there is a terrace where people are gathering for drinks. Watch out on the terrace, some tables are not stable at all anymore and you can easily spill your drink :-( The TV channel offer is very poor and unstable, some channels are not all the time available or are working only for a couple of minutes. I had an A/C problem which could be solved the same day, so the staff reactivity is good.

Rooms are OK . Cleanliness and House keeping to improve.Location is good and ambiance is also fine. English speaking person should be at reception in addition to local language person.Breakfast is fine. Suggest to include Asian dishes when Asian guests are staying at Hotel