Novotel Abidjan 4 stars

Customer review rating (ALL Rating) 3.9/5 595 reviews

Hotel extras

  • Hotel in the Plateau district, meeting rooms

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Comfortable and spacious bedrooms with WIFI

  • Near the Palais des Congrès and Abidjan Cathedral

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Abidjan

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  595 reviews

TripAdvisor Rating  4.0/5  622 reviews

Certificate of excellence 2023

5 star prices, 2 star service and facilities

TripAdvisor rating 2.0/5

Aditya K TripAdvisor review

Probably one of the worst reception staff I have come across and I have travelled extensively over the world. Racist Behavior from the all the receptionist staff members and highly under trained. Hotel Location is good however the rooms are dated and require urgent upgradation. Food is average and less options for vegetarians. The GM of the Hotel was the only saving grace Mr. Jeffrey and a thorough gentleman. The Bell Boys / House keeping staff are nice and courteous too. Overall good reputed hotels are very few in Abidjan and hence options remain limited therefore you may stay here due to lack of choices.

Business trip

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

My stay was work related rather than for tourism purposes. Great quiet location, but the Internet acted up during my stay so had to be buying phone credits to do my work. Food was good, but limited on the menu. It would have been nice to have a pressing iron to be able to have a quick press before leaving each morning.

Dear Godwyn M., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

Smelly and vermin ridden.

TripAdvisor rating 1.0/5

Stephen F Business - TripAdvisor review

Utterly disgust8ng room. No tv in room. Wifi was slow. Carpets dirty. The rooms smelled as if the carpet had been wet a long time ago, a very mouldy and musky smell. Shower small, hot water was room temperature most days. Towels dirty. Air conditioning didn't work. Mosquito's and cockroaches in the room. The only good thing I can say was the gym was decent, the mattress was comfortable and the breakfast was reasonable. The lobby makes this hotel seem nice but the rooms themselves are disgusting. Not recommended at all.

Mr STEPHEN, We thank you for taking the time to write to us after your stay in Novotel Abidjan. We are sorry that the service and service did not live up to your expectations, and we ask you to accept our sincere apologies. Novotel hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Looking forward to welcoming you soon, Regards, R

God stay

Customer review rating 3.5/5

Henrik R. Business - Confirmed reviews ALL

It could had been better. Waited 3 days for laundry. After coming home I found out that I was charged 1 day too much. Trying to contact the hotel by mail to sort it out. But never got an answer. Have now asked my bank for help.

Dear Henrik Achard R., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Poor Customer Service and Unprofessional staff

Customer review rating 1.5/5

Raymond T. Business - Confirmed reviews ALL

1. Tried in vain to contact Hotel (both thru phone and email) to arrange airport pickup but did not receive any response. The manager confirmed that hotel received my email request but staff ignored email. 2. Had issues accessing the wifi in the room but reception staff blamed my electronic devices settings (2x iphones, 1 x PC, 1 x tablet) without addressing the real problem which was the url that I was been redirected to when attempting to logon hotel wifi 3. Despite reserving transport to airport a day before my departure, the car was late and hotel staff told me to either wait or cancel order to take a taxi. If I was informed earlier that arrangement could not nbe met, I would have arranged for alternative but telling me half an hour after my original reservation time left me no option. Ultimately, hotel ordered me a yango car without A/C and dirty instead of the hotel car but still charged me premium fares to the airport.

Dear Chun Chieck Raymond T., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, Sincerely, Louise ASSI Customers Service Manager

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Other web-users rate our hotel

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  • 75 reviews 4.6/10 WiFi
  • 168 reviews 6.6/10 Food
  • 83 reviews 6.3/10 Cleanliness
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  • 66 reviews 2.5/10 Value

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