ibis Gonesse Le Bourget 3 stars

Customer review rating (ALL Rating) 4.3/5 295 reviews

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ibis Gonesse Le Bourget - Image 1
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2 Rue De Montservon, ZAC des Tulipes, 95500 GONESSE, France

Description

Hotel extras

  • Hotel for exhibitions and competitions at Villepinte Parc Expo & Le Bourget

  • Immediate access from the A1/A3/A16

  • Food and drink offer at CHARLIES CORNER bar lounge

  • 24-hour reception, WiFi available

  • Quick access to Paris Roissy CDG airport and central Paris

Our accommodation(s)

Hotel location

ibis Gonesse Le Bourget

2 Rue De Montservon, ZAC des Tulipes
95500 GONESSE
France

GPS:48.968676, 2.46304

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CHARLIES CORNER

Non contractual photo

In a resolutely relaxed atmosphere, you will discover a selection of quality beers accompanied by charcuterie and cheese platters. Also take advantage of our activities, petanque field and table football to relax.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  295 reviews

TripAdvisor Rating  4.0/5  58 reviews

Customer review rating 5.0/5

Ivan V. Business - Confirmed reviews ALL

All great, clean, tidy and efficient

Dear Ivan V., Thank you for your kind words regarding the cleanliness and efficiency of our hotel. We are delighted to hear that you had a great experience during your stay. Best regards, Marion

Customer review rating 1.5/5

Zbnek K. Business - Confirmed reviews ALL

I was staying 2 nights and there was no soap in the shower, the second day I informed reception, but the clening servise was not in the hotel anymore so nobody was able to give me soap

Dear Zbnek K., Thank you for sharing your experience. We regret to hear that your stay was affected by the absence of soap and the inability to resolve this matter during your visit. Your feedback is valuable, and we will take it into consideration for future improvements. Best regards, ibis Gonesse Le Bourget

Customer review rating 4.0/5

Harvey H. Solo - Confirmed reviews ALL

The staff at the hotel were fantastic, nothing was too much for them. Breakfast was great.

Customer review rating 0.5/5

Franck S. Business - Confirmed reviews ALL

Cela sera ma dernière visite dans cet hotel.

Cher Franck S., Nous sommes sincèrement désolés d’apprendre que votre séjour a été perturbé par certains désagréments. Suite à votre retour, nous avons procédé à des vérifications et n’avons constaté aucun problème au niveau de la climatisation. Notre technicien est également intervenu pour régler la pression de l’eau. N’hésitez surtout pas à contacter la réception directement pendant votre séjour, afin que nous puissions intervenir rapidement et vous proposer une solution adaptée. Vos commentaires sont précieux et nous aident à améliorer continuellement la qualité de nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt et vous satisfaire pleinement, Cordialement, Marion

Customer review rating 3.5/5

Adam C. Families - Confirmed reviews ALL

Check in experience could definitely be improved. We arrived late (1am local time) and there was one receptionist covering both counters (Ibis and Ibis Budget). We received no acknowledgement when we came in and this was my first stay with Ibis so I had no idea how the system worked or whether I was waiting in the right place. The receptionist was essentially alternating between the two counters, taking one customer at the Ibis Budget counter followed by one customer at the Ibis counter. I wait a long time for a complex interaction to be resolved. Then it was my turn, but while the receptionist told the next person in line on the Ibis Budget side he would have to wait, the receptionist did not insist forcefully enough and was drawn into another lengthy transaction. Then the receptionist helped us but basically left mid-sentence, distracted by something else going on at the other counter, and had not finished telling us where to access the room and without handing us a second room key card we had asked the receptionist for.

Dear Adam C., Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the issues you encountered during the check-in process. It is important to us that all guests feel welcomed and informed, especially upon their first stay with us. We regret that the staffing situation at the front desk led to delays and confusion. Our goal is to provide a seamless check-in experience, and we understand how frustrating it can be when this does not occur. We appreciate your comments regarding the communication from our staff, and we will reflect on how we can enhance this aspect to ensure that all guests receive complete information and assistance. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve our services. Best regards, ibis Gonesse Le Bourget

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Other web-users rate our hotel

  • 79 reviews 9.3/10 Location
  • 147 reviews 6/10 Room
  • 157 reviews 8.5/10 Service
  • 56 reviews 6.6/10 Cleanliness
  • 54 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.