Novotel Paris Nord Expo Aulnay 4 stars

Customer review rating (ALL Rating) 4.1/5 532 reviews

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Description

Hotel extras

  • 30 minutes from Disneyland Paris and 15 minutes from Parc Astérix

  • Near the Villepinte exhibition center and Paris Nord 2 business park

  • Eight meeting rooms with capacity for up to 230 people

  • 5 km from the Poudrerie 9-hole golf course in Sevran

  • Free private enclosed car park

Our accommodation(s)

Hotel location

Novotel Paris Nord Expo Aulnay

65 Rue Michel ange, Carrefour de l' Europe, SEINE SAINT DENIS
93600 AULNAY SOUS BOIS
France

GPS:48.95322, 2.485077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  532 reviews

TripAdvisor Rating  3.5/5  280 reviews

Unsafe and Crooked

TripAdvisor rating 1.0/5

jhilto66 Friends getaway - TripAdvisor review

This is one of the worst hotels I have ever stayed in. The whole place is dirty and tired. The bathroom was not clean, there were blood stains on the pillow and dirty marks on the sofa. The fire alarm went off on two nights out of our three night stay, both times at 1am. There was a power cut that was restored at 3am, which then woke everyone up again. The staff were rude and obnoxious and deliberately misleading in terms of bar prices. Three of our group were charged three different prices for the same bottle of wine. (Which was not on the menu and had be be brought out from the staff room) Some bar staff would take cash and others wouldn’t and one bar man went around knocking on doors after midnight demanding payment for bar tabs that had never existed. We can only imagine that they wanted to be able to put visa receipts in the till and pocket the cash themselves. When one of our group complained to bar staff, the employee looked over his shoulders to check that no other staff could hear and told him “you need to be very careful here” clearly a threat. Novotel should really investigate this hotel. It is unsafe, dirty and the staff and clearly cheating customers and the company. Be careful and avoid!

Relaxing stay

Customer review rating 4.0/5

Robert Business - Confirmed reviews ALL

Nice almost completely stuffed rooms, new style furniture, I only missed a luggage rack. Bathroom wall color scheme is not quite up-to-date. Nice bed, large window, nice TV set. Friendly staff Spacious parking lot

Dear ROBERT M., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A hotel that does not respect its guests

TripAdvisor rating 1.0/5

zoharimon Business - TripAdvisor review

A hotel of a disrespectful level to host people! I arrived with a group, the elevators did not work, the rooms on the 5th floor are on a level that does not respect a hostel - old, no fans, old and moldy shower, broken/disintegrating shower head, very weak water flow, clogging in sinks, corridor with old and not clean carpet. In some rooms the air conditioning did not work. Breakfast is served in a dining room for groups in an unpleasant way - the room is not ventilated, not air-conditioned, served in a way that does not respect a hotel. All the rooms on the side facing the pool are full of mosquitoes! The hotel staff is very nice and helpful but cannot help in solving problems. The hotel needs a very serious refresh and renovation!! I will not go there again!

Dear Yokneam Ilit, Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatehi FRAIOUI

Horrible birthday weekend experience

TripAdvisor rating 1.0/5

Jessica K TripAdvisor review

The worst hotel I have ever been to! Unfortunately for them I’ve worked for Accor before and I know all the little tips and tricks (not surprised I did not yet receive a survey after my stay directly on my email address) the manager was rude and completely useless.. claimed my room was not payed for and had the audacity to ask me to pull out proof of payment alongside the email of confirmation. To make matters worse a dirty fridge was waiting for me in a “superior room”.. once again a useless manager who did absolutely nothing to make my stay easier. Horrible for a 4 star hotel, save your money and go elsewhere

Nice staff but cleaning and breakfast is not that good

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

We like the staff at your hotel, but the cleaning was not that good. There was all the time a lot of spideweb. We stayed 4 in the room but always it was only 3 towels. One day only one set and we had to ask for more. The breakfast was really not good. Very poor selection, the coffee machine was constantly broken and eggs etc where either very undercooked or over cooked.

Dear RUNE K., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatehi Fraioui General Manager

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Other web-users rate our hotel

  • 136 reviews 8.2/10 Location
  • 402 reviews 6.1/10 Room
  • 539 reviews 8.9/10 Service
  • 184 reviews 6.1/10 Cleanliness
  • 180 reviews 6.8/10 Breakfast
  • 169 reviews 4.9/10 Food
  • 91 reviews 6/10 Vibe
  • 87 reviews 4.4/10 Amenities

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