Novotel Paris Nord Expo Aulnay Hotel 4 stars

The customer service is very good the staff are very friendly and very clean hotel I will come back again next time

Very comfortable beds and nice bathroom with separate toilet. We enjoyed the pool too. Breakfast was a little disappointing as there was no usual buffet but we understand this is due to the covid situation.

Everything was bad. Room dirty, the whole floor including the room was full of awful smell (mix of cigarettes and canalization). Breakfast is missing all types of vegetables, very poor choice of dishes. The only advantage is parking to the hotel, which stipulated by the area. I definitely will not stay there more nor I will advice it to anyone

On leaving the lift, on the second floor, there was a strong smell of the drains. Room 217 terrible, the wardrobe door was hanging off it's hinges, the bathroom sink didn't look as if it had been cleaned, as there was soap residue presumably from the previous occupant still in the sink. The chair was badly stained, looked like sick and had not been properly cleaned. At checkout it is the only hotel were I was asked to pay before I had seen the invoice and having paid had to ask for a copy of the invoice, which when presented was in such a small font it was almost impossible to read, plus only later to find out they are charged me twice for a bottle of wine.

Friendly staff,always with their smiles when you talk with them.

25 minutes walk to railway station - too far. Very poor room filling: I have got only soap and shower gel in the dispenser. No toothpaste, no toothbrush, no shaving razor, no shaving gel, no wardrobe, no slippers - for 4 star hotel that's a shame. Too bright conditioneer display whish shine in the night right into your eyes - who installed that disturbing thing????

Favourable

Warm welcome

Glasses on floor of hall outside neighbour room were there for 24 hours - no restaurant for dinner

I walked in after finding your hotel on Google Maps. Marion very professionally assisted me with an available executive room and everything was very quick and easy.

I stayed in other Novotel but this time not an experience to quote. Not a Platinum experience.

Always feel welcomed

I had booked a Superior Room with Double bed and single sofa and was shocked when i reached the hotel and the receptionist MarieAnn told me they did not have this room type and provided me a room with no double bed and neither a single sofa. Extremely Dissatisfied. I had booked a car to visit the louvre via Mr Baptiste. Mr Baptiste told us that the car would be a fixed fare of Eur 70 for 8 passengers. On reaching louvre the taxi man asked for 88 Euro, we called Baptiste from the louvre and he started laughing and said pay the taxi 88 euro. THIS HAS BEEN THE POOREST EXPERIENCE AT NOVOTEL

As a business traveller and frequent guest at Accor hotels I sadly have to say that my recent stay at the Paris Nord Expo hotel was below par. The building is currently being refurbished, which was not clearly indicated while booking the rooms. Hallways and guest rooms had the intensive smell of fresh paint, the heater did not work and carpets in the corridors were stained with paint. A power outage in the morning and having breakfast in dim emergency lighting only added to the disappointment.

Many issues to fix1. The corridor just stinks2. A/C is not effective. This is acknowledged by the reception, but the Solution - Use a fan. I have stayed in hotels across the world, and this is a solution that I am hearing for the first time !3. The ladies at the reception needs to be more courteous, both in terms of talking to guests and discharging their duties.. Absolutely no response to bells / buzzer from outside to open the gate. Finally had to call and get the gates opened. When asked about it, the response was cold 4. In the room, Carpets were dirty