Novotel Paris Nord Expo Aulnay 4 stars

Customer review rating (ALL Rating) 4.2/5 471 reviews

Best price
guarantee
Novotel Paris Nord Expo Aulnay - Image 1
Novotel Paris Nord Expo Aulnay - Image 2
Novotel Paris Nord Expo Aulnay - Image 3
Novotel Paris Nord Expo Aulnay - Image 4
65 Rue Michel ange, Carrefour de l' Europe, SEINE SAINT DENIS, 93600 AULNAY SOUS BOIS, France

Description

Hotel extras

  • 30 minutes from Disneyland Paris and 15 minutes from Parc Astérix

  • Near the Villepinte exhibition center and Paris Nord 2 business park

  • Eight meeting rooms with capacity for up to 230 people

  • 5 km from the Poudrerie 9-hole golf course in Sevran

  • Free private enclosed car park

Our accommodation(s)

Hotel location

Novotel Paris Nord Expo Aulnay

65 Rue Michel ange, Carrefour de l' Europe, SEINE SAINT DENIS
93600 AULNAY SOUS BOIS
France

GPS:48.95322, 2.485077

Telephone
Fax +33 1 58 03 90 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  471 reviews

TripAdvisor Rating  3.6/5  297 reviews

Disappointing Breakfast...

TripAdvisor rating 3.0/5

Pınar M TripAdvisor review

There is a significant difference between the breakfast served to groups and the breakfast offered to individual guests. The group breakfast is very weak, quite low quality, and completely unsuitable for Paris and a 4-star hotel... for example, the sausages were served burnt... Breakfast habits may vary from country to country, but when it comes to quality, the situation changes. Furthermore, you are obligated to provide all your guests with an equal variety and quality of breakfast.

Customer review rating 0.5/5

Enrique O. Business - Confirmed reviews ALL

I am appalled by the way you have framed tge situation. It is not that my wife and daughter did not like your property, the FACT is that your hospitality is worse than a one star accommodation. You must recognize the facts: 1) The sink is leaking and the leak ( drops of water) prevented them from sleeping 2) No drinking water was available 3) The walls in the room have mold 4) Hallways were dark —- no light 5) Food trades were left in the elevators, this prevented them from using the elevators 6) Nobody was available to assist ( reception closed, nobody picked up cells ) 7) The hotel is infested with roaches 8) Breakfast is subpar I can go on, but your service deserves to be shutdown. You should be ashamed and recognize that you are not a 4 star hotel. I will see that this experience ( documented with evidence ) reaches any potential guest

Dear Enrique O., Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations and appreciate you bringing these matters to my attention. I am particularly concerned to hear about the issues you encountered, such as the leaking sink and the cleanliness of your room. Please be assured that we take such concerns seriously, as maintaining high standards of hygiene and comfort is a priority for us. I apologize for the inconvenience caused by the lack of drinking water and the conditions in the hallways and elevators. Our team strives to ensure that all areas of the hotel are well-maintained and inviting for our guests. Moreover, I regret that you found our breakfast offerings lacking and that assistance was not readily available during your stay. Your comments will be reviewed internally to ensure we enhance our services and address these shortcomings effectively. Thank you once again for your feedback. F. Fatehi

Customer review rating 5.0/5

Linda A. Families - Confirmed reviews ALL

Convivial

Chère Linda A., Nous vous remercions sincèrement pour votre commentaire élogieux. Votre satisfaction est notre priorité, et nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, F. Fatehi

Customer review rating 4.5/5

Tulio D. G. T. Families - Confirmed reviews ALL

Super helpful staff. We felt very welcome and cared for

Dear Tulio D. G. T., Thank you for your kind words regarding our service and staff. We are delighted to hear that you felt welcomed and well cared for during your stay. Your feedback is greatly appreciated and motivates us to continue providing excellent hospitality. Sincerely, F. Fatehi

Customer review rating 3.5/5

Cindy R. Families - Confirmed reviews ALL

Correct

Chère Cindy R., Nous vous remercions d'avoir pris le temps de partager vos impressions. Nous sommes heureux que votre séjour ait été correct, mais nous restons attentifs à vos attentes pour améliorer constamment l'expérience de nos clients. Cordialement, F. Fatehi

In partnership with TripAdvisor

Other web-users rate our hotel

  • 148 reviews 8/10 Location
  • 334 reviews 6.1/10 Room
  • 484 reviews 8.7/10 Service
  • 160 reviews 6.4/10 Cleanliness
  • 134 reviews 7/10 Breakfast
  • 85 reviews 4.1/10 Amenities
  • 10 reviews 8.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Aulnay Sous Bois