Mercure Paris Le Bourget Hotel

Mercure Paris Le Bourget Hotel

Customer review rating (ALL Rating) 4.0/5 233 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A green setting

  • Easily accessible from the highways

  • Spacious meeting areas

  • Outdoor swimming pool and terrace

  • The "Les Aviateurs" restaurant serves homemadecuisine

Hotel location

Mercure Paris Le Bourget Hotel

2 Rue Jean Perrin, LE BLANC MESNIL CEDEX
93150 LE BLANC MESNIL
France

  • BUS PUBLIC:  152 PONT YBLON

  • PARIS LE BOURGET:  RER B LE BOURGET

  • By plane

    LE BOURGET AIRPORT At 1km / 0.63 miles

  • By plane

    PARIS ROISSY CDG At 15km / 9.32 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 25km / 15.53 miles

  • By boat

    CALAIS At 280km / 175 miles

  • By helicopter

    LE BOURGET At 1km / 0.62 miles

  • By car

    A1 At 2km / 1.25 miles

  • By car

    A3 At 6km / 3.75 miles

  • By train

    LE BOURGET At 8km / 5 miles

  • By train

    RER B At 3.5km / 2.17 miles

  • By train

    ROISSY At 15km / 9.38 miles

GPS:48.953152, 2.450349

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LES AVIATEURS

Our terrace was given a whole new look for 2016: make the most of it in warm weather. Enjoy delicious seasonal dishes prepared by our new chef. New spring menu as of April 20, 2016.

Our accommodation(s)

Our range of fully air-conditioned rooms with free WIFI will ensure that you have a relaxing stay that meets all your expectations. Choose a Standard, Superior or Privilege Room. All Privilege Rooms have a view of the pool and are equipped with an iPhone/iPod docking station, Nespresso machine as well as upscale bedding and other details to create an unforgettable stay.

Our guest reviews

Our guest reviews for
Mercure Paris Le Bourget Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  233 reviews

TripAdvisor Rating  3.0/5  333 reviews

Customer review rating 1.5/5

Nn Business - Confirmed reviews ALL

no supprt to arrive at the hotel from the Le Bourget RER station

Dear BIRGIT K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Le Bourget. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please, note that we do not have any shuttle service from/to RER Station. You are suppose to go by your own means. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Désiré DJAITO - Directeur

Nothing special

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room is nice but this is two beds instead of a big one. the hand shower is not good.

It was neither here nor there.

Customer review rating 2.5/5

Gerald C. U. Business - Confirmed reviews ALL

The front desk staff were nice and cheerful. I would have appreciated if I was informed about the usage of transport to and from flightsafety and the unavailability to CDG. The cleaning staff were not really cleaning the rooms. They don't come and when they do, they just empty the trash. They don't change sheets and towels as necessary, they don't replace tissue or water. Would be nice if they were more thorough and conscientious

Dear U. , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Le Bourget. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies mainly for Housekeeping. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have an appointment with the Housekeeping Manager this week in order to improve the service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Désiré DJAITO - Manager

Pleasant Stay

Customer review rating 3.5/5

Tom S. Business - Confirmed reviews ALL

Very friendly and helpful staff with quick service despite the lock down and curfew limitations. Comfortable and quiet with good sized room .

Dear THOMAS SCOTT S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Le Bourget. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Désiré DJAITO - Directeur

Excellent stay - excellent staff

Customer review rating 5.0/5

Nancy Business - Confirmed reviews ALL

All staff at the reception were friendly and helpful but Special mention for Fadima and Gloria, they were both outstanding people. Always very helpful, friendly and efficient. I requested few things and asked info and both of them delivered in a very efficient and friendly manner. They are a great asset for Mercure or any other employer. Thank you both for contributing to a great stay. I will definitely come back.

Well located

Customer review rating 3.5/5

Joe Business - Confirmed reviews ALL

Good

Staff are extremely helpful and friendly!

TripAdvisor rating 5.0/5

stephanievanderh2019 Business - TripAdvisor review

This is my second stay here. The hotel is very close to the airport and is very well-priced. The beds are a bit hard and the pillows uncomfortable but what really makes me happy is how helpful and friendly the staff are here! For me, that compensates it all! Special to Gloria and Jeane who were on service when I was there. Also, Jeane listened to me when I told her that I was Celiac which means that I am allergic to gluten and helped me with food choices. I come often to France for work so I will def come stay here again!

Hi Stéphanie, Thank you for you review. We hope you'll continue having good time here ! Gloria , Jeane and the whole Staff were very happy with your comment. Your total satisfaction is our daily achievement and also our best reward. We are so eager to see you once again ! Best regards.

problem with online booking system

TripAdvisor rating 2.0/5

Muhammed Khir k Business - TripAdvisor review

i had problem while i was making online booking as i had error after i gave my credit card no for payment approval this caused double booking after lots of effort i could manage to cancel the double booking and claim for refund

Business trip

TripAdvisor rating 3.0/5

CMT1962 Business - TripAdvisor review

Location was good for exhibition and had shutte bus and restaurant was good but a little pricy, no other restauarants round hotel. NO AIR CON on my stay and it was really hot, last night worked but still not enough, if you want cool room and its summer then you may not want to pick hotel, did provide a fan for room.

Dear Guest, We very much appreciate your comments regarding your stay at the hotel Mercure Paris Le Bourget. It is always a pleasure to receive positive feedback about our services . But you also inform us about the problem that we have with our air refresh system : we try to resolve it as soon as possible for this summer period ! Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely,

Nice hotel, not so good neighborhood

TripAdvisor rating 4.0/5

Jakub B Business - TripAdvisor review

Hotel was nice, but during the breakfast hot stuff was missing and the servers were not able to anticipate and refill it on-time. Additionally in reception I wanted to pay, but I received information that it will be taken from my credit card as I was making the reservation using it. No money were taken and now I have to waste my time to make it.

Dear Mr Jakub, Thank you for taking the time to tell us about your experience in our hotel Mercure Paris le Bourget . I'am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Extremely disappointed

TripAdvisor rating 1.0/5

JDL27 Families - TripAdvisor review

I've stayed in many Accor hotels and have come to expect a quality stay from a Mercure. This hotel, sadly, let's the name down. The location, whilst not pleasant, is convenient and of course, can not be addressed. However, the issues in the hotel are (some of which follow) are inexcusable, such as: dirty toilet, feeling the springs through the mattress, dirty liquid stains on the bedroom walls, the previous occupant's left over socks and hair bobble were found next to the bed and finally ants on the breakfast table and many many more.

Dear Sir, Thank you for taking the time to tell us about your experience at the hotel Mercure Paris le Bourget. I'am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda - Guest relationship -

Overcharged twice for stay

TripAdvisor rating 1.0/5

wrtfdbfres79623 Solo travel - TripAdvisor review

poor customer service / accounting skills as overcharged on 2 occasions. Receptionists polite and courteous no/tardy response from hotel when I informed them of error hotel renovated to good standard laklustre selection of food at weekend

Nous vous remercions d'avoir laissé un avis sur TripAdvisor. Nous formons continuellement nos équipes pour être le plus réactif possible en cas de problème. Nous espérons sincèrement vous revoir parmi nous lors d'un prochain séjour. Pierre ERIDIA Directeur

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