Mercure Paris Le Bourget Hotel

This is my second stay here. The hotel is very close to the airport and is very well-priced. The beds are a bit hard and the pillows uncomfortable but what really makes me happy is how helpful and friendly the staff are here! For me, that compensates it all! Special to Gloria and Jeane who were on service when I was there. Also, Jeane listened to me when I told her that I was Celiac which means that I am allergic to gluten and helped me with food choices. I come often to France for work so I will def come stay here again!

The Mercure hotel was ok, rooms were a bit old but clean. We had 2 rooms, of which both had issues with the toilets. Breakfast was really good, enough available. Pricing structure was a bit strange. 2 exactly the same rooms with different pricings for the breakfast... But the location where the hotel was located was not good. At the end of an industrial area behind a large steel fence and in the evening I would not feel safe in this area. Parking was guarded.

Most of the staff was very polite and helpful, the air cooling system wasn't very efficient, we were expecting a functioning air con system in a Mercure hotel and an overall 4 star system

Good location, nice to have a pool too.

It was so nice to stay in your hotel with my family. For your improvement, I just want to mention some points. The billiard wasn't ok as well as the other football game. It was too noisy (of course it is not your fault but seems like some guess decided to leave early in the morning so the last night was not so great for sleeping). Apart from these, all so perfect and I want to tell special thanks to the receptionist during my check in. After a long trip to the hotel she was very help full and totally hassle free check in

We booked via Expedia. We booked 2 rooms and were told its non refundable when we asked for cancellation. They offered refund of one room but told the two room bookings are still available so we travelled as many as we could by one car from London to Paris. We were then told only one room is available and we were charged extra for breakfast. The breakfast was not good at all. Bacon was dry and looked like it was from a couple of days and quite a few other items on the breakfast menu were not fresh.

We arrived late (midnight) at the hotel just for overnight for flight next morning. Reserved the three beds room! The two receptionist were very nice even we arrived at around 12am and explained every our queries. The beds are comfortable! The breakfast is ok only, not meeting my expectation for Mercure hotel at the price! To my opinion, the Mercure is just slight better than Ibis budget hotel because the breakfast has meat... that’s all. Oh yeah, not to mention the lift, it is very small size! Should upgrade to a slight bigger size!

If there were option for 0 rated I would give it

It was nice and good

No surprises, room clean, staff welcoming and attentive.

STAFF VERY FRIENDLY AND HELPFUL CONTINUE TO STAY HERE WHEN IN FRANCE

Would've been very good if there wasn't mould at the shower, if the carpets were clean, if the extendable sofa wouldn't be a hazard or if we could have enough towels and so on

We stayed for 4 nights as a family and on the first day there wasn't any hot water in shower or sink , we had to change our room because that issue couldn't be resolved . I asked for IRON on second day on our stay and hotel staff couldn't locate one for me and took them 24 hours to find me an iron which was laughable . Swimming Pool was out of order for the entirety of our stay without any information given to us . Rooms were clean staff was decent but facilities and overall experience was really poor and i doubt if i will ever reconsider your hotel to stay

A typical hotel for the Mercure network, quite a satisfactory level for a one-night stop near the Paris-De Gaulle airport. Pleased with a spacious free parking, clean rooms with excellent air-conditioning, kind service. The location makes this hotel suitable for only those traveling by car and needing an overnight stay close to the airport on the arrival or departure night. Extremely disappointed breakfast "Take away", which had to take instead of a normal breakfast because of the changed time of departure of the aircraft, and which included a bottle of water, a croissant, an apple and a 200-gram box of orange juice.

Bedroom was ok but carpet was full of stains. Room cleaned and beds made daily which was nice. Reception staff were very friendly. Restaurant /bar staff were friendly but service was very slow. We ate in the restaurant on 2 occasions and on both we had to ask for menus and then find staff to place our order. Our dirty plates weren’t cleared either. Also, other non-English guests were given bar snacks with their drinks something we were never offered.