Dear Mauricio, Thank you for sharing your feedback. We sincerely apologize that you were not sufficiently informed about the ongoing renovation works before your arrival. We understand your disappointment, especially regarding the smell of fresh paint. The renovation is part of our project to improve and modernize the hotel, and we are sorry that it affected your stay. We also take note of your comments regarding the lack of a fridge and hairdryer. We hope you will consider returning once the works are fully completed, so you can enjoy the hotel in much better conditions. Best regards Marco

Dear Benoît Thank you for taking the time to share your experience. We are deeply sorry to learn about the difficulties you encountered during your stay, and we sincerely apologize for the distress and inconvenience caused. First, we regret the issues you experienced when trying to make your reservation. We understand how frustrating it must have been to encounter difficulties with the booking platform and then be unable to reach the hotel by phone, resulting in an unnecessary trip to the hotel before your stay had even begun. We are also sorry that the air conditioning in your room was not functioning properly. This clearly fell short of the level of comfort we strive to provide, particularly during warmer periods. Most importantly, we would like to offer our sincerest apologies for the incident that occurred during the night. We fully understand how alarming and distressing it must have been to have another person enter your room while you were asleep. This should never happen, and we recognize the seriousness of the security and privacy breach you experienced. Following this incident, an internal investigation was conducted, which confirmed that the situation resulted from a human error during the room assignment process. Appropriate corrective measures have been taken, and the member of staff involved has received additional training to reinforce our check-in procedures and ensure that this type of incident cannot happen again. Please be assured that the safety, security, and privacy of our guests are our highest priorities. We deeply regret that we failed to meet these standards during your stay. We sincerely appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us improve our procedures and the quality of our service. Once again, please accept our heartfelt apologies for this unacceptable experience. Kind regards, Marco

Dear David, Thank you for your feedback. We are sincerely sorry that your stay did not meet your expectations. Cleanliness and the good condition of our facilities are priorities for us, and we regret that this was not your experience. Your comments have been shared with our housekeeping and maintenance teams so that the necessary actions can be taken. Regarding the lack of air conditioning, please note that our hotel is currently undergoing the installation of a new air conditioning system. We apologize for any inconvenience caused during this transition. We appreciate your feedback and hope to have the opportunity to welcome you again in the future under much better conditions. Best regards Marco

Bonjour Ngalbelle, Merci beaucoup pour votre retour positif ! On est ravi que vous ayez passé un super séjour chez nous. N’hésitez pas à revenir nous voir bientôt ! Cordialement, Kenza

Hi Steffi, Thanks for taking the time to share your experience. I'm sorry to hear that your stay didn't meet your expectations. We are indeed in a renovation period, and I understand that this might affect your comfort. Please know that we take your feedback very seriously. We will make the necessary improvements to the maintenance of our spaces, including the rooms and the garden. Your satisfaction is our priority, and we hope you'll give us another chance in the future. Best, Marco

Hi Jennifer, I’m really sorry to hear about your experience during your stay with us. It’s disappointing to learn that the pool were not available, but it is under work and should be finished by the end of this week . The gym is 24h open, ask us if you have a question.. We strive to provide accurate information in our listings, and I apologize for any confusion this may have caused. I understand that you felt the price didn’t match the quality of your stay. Your feedback is invaluable, and we'll certainly take it into consideration as we work to improve our services. I’m also sorry to hear that you didn’t find our staff to be helpful or friendly—this is not the standard we aim for, and I’ll be sure to share your comments with our team. I hope you’ll give us another chance in the future to provide you with a better experience. Best regards, Marco

Dear Daniel We’re really happy to hear that our team made you feel welcome and that you enjoyed the lively atmosphere of the hotel. Hope to see you again very soon! Marco

Dear ANANYA L., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco

M. O., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that our location near Le Bourget Airport was convenient for your business trip, and we truly appreciate your kind words about our friendly team and the cleanliness of the hotel. We have also taken good note of your comments regarding the condition of the building and the rooms. A renovation project is planned, and your feedback reinforces the importance of these improvements. Regarding your suggestion to offer fresh vegetables at breakfast, thank you for mentioning it. We did previously provide vegetables, but had to stop due to very low demand. However, your comment is valuable, and we will reconsider this option with our team. Thank you again for your constructive review. We hope to have the pleasure of welcoming you back and providing you with an improved experience in the future. Regards Bruno Reception

Dear MA A. S., Thank you so much for your kind words! We're thrilled to hear you had an amazing and relaxing stay with us. It’s always our goal to provide a peaceful environment for our guests. Warm regards, Kenza

Hi Alket, Thanks for your kind words! We're thrilled you enjoyed our location, staff, and breakfast. It means a lot to us to hear you had a great experience. We hope to welcome you back soon! Kenza

Monsieur W., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Le Bourget. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Veuillez recevoir nos excuses pour la faible qualité de service délivrée par notre serveur au petit déjeuner. Toutefois, pour les aliments extérieurs, nous ne pouvons être responsables de la température des aliments. Sachez que vous avez la possibilité de manger une pizza dans notre établissement sans avoir à commander via UberEats. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Marco

Dear Faz A., Thank you very much for your kind words. We’re delighted to hear that you had a pleasant stay and that our staff made a positive impression. We look forward to welcoming you back soon! Best regards, Bruno Chef de réception

Dear Mr A., Thank you for taking the time to share your feedback. We apologize that the check-in process was slower than expected, despite your online check-in. We understand how important a quick reception is, and we have shared your comments with our team to improve this aspect. We hope to welcome you again and provide you with a smoother experience next time. Best regards, Bruno Chef de Réception

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié l’environnement de notre établissement. N’hésitez pas à nous faire part de vos impressions plus en détail lors de votre prochaine visite. Au plaisir de vous accueillir de nouveau ! Bruno Chef de réception