Mercure Paris Le Bourget Hotel

Customer review rating (ALL Rating) 3.6/5 374 reviews

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Description

Hotel extras

  • A green setting

  • Easily accessible from the highways

  • Spacious meeting areas

  • Outdoor swimming pool and terrace

  • The "Les Aviateurs" restaurant serves homemadecuisine

Our accommodation(s)

Hotel location

Mercure Paris Le Bourget Hotel

2 Rue Jean Perrin, LE BLANC MESNIL CEDEX
93150 LE BLANC MESNIL
France

GPS:48.953152, 2.450349

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES AVIATEURS

Our terrace was given a whole new look for 2016: make the most of it in warm weather. Enjoy delicious seasonal dishes prepared by our new chef. New spring menu as of April 20, 2016.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  374 reviews

Customer review rating 1.0/5

Steffi D. S. Couples - Confirmed reviews ALL

We stayed here for 2 nights and we couldn’t wait to leave this place. We do understand the hotel has some renovations going on but atleast some reputation should be kept about the brand. This was worst than some 2 star hotel. Some bulbs in the room were not function the bathroom had stains, the garden area not at all maintained infact that’s the place which is used by guest to sit and have breakfast but not all maintained.

Hi Steffi, Thanks for taking the time to share your experience. I'm sorry to hear that your stay didn't meet your expectations. We are indeed in a renovation period, and I understand that this might affect your comfort. Please know that we take your feedback very seriously. We will make the necessary improvements to the maintenance of our spaces, including the rooms and the garden. Your satisfaction is our priority, and we hope you'll give us another chance in the future. Best, Marco

Customer review rating 0.5/5

Jennifer H. Couples - Confirmed reviews ALL

The hotel is not sold as advertised. We booked for cercle festival and i picked this hotel for the advertised small gym and pool so we could also do some exercise each morning before the festival. The gym didn't exist and the pool has not been used or maintained in years, an empty whole in the ground The cost does not reflect how awful it is. I paid 496 euros but honestly wouldn't have paid anymore than 200. I wouldnt have book at all knowing how awful it is. Staff were not helpful or friendly We had breakfast one morning and that was not worth paying 19 euros for either

Hi Jennifer, I’m really sorry to hear about your experience during your stay with us. It’s disappointing to learn that the pool were not available, but it is under work and should be finished by the end of this week . The gym is 24h open, ask us if you have a question.. We strive to provide accurate information in our listings, and I apologize for any confusion this may have caused. I understand that you felt the price didn’t match the quality of your stay. Your feedback is invaluable, and we'll certainly take it into consideration as we work to improve our services. I’m also sorry to hear that you didn’t find our staff to be helpful or friendly—this is not the standard we aim for, and I’ll be sure to share your comments with our team. I hope you’ll give us another chance in the future to provide you with a better experience. Best regards, Marco

Customer review rating 5.0/5

Daniel O. Solo - Confirmed reviews ALL

The staff are ready the help and the place is full of life

Dear Daniel We’re really happy to hear that our team made you feel welcome and that you enjoyed the lively atmosphere of the hotel. Hope to see you again very soon! Marco

Customer review rating 5.0/5

Ananya L. Solo - Confirmed reviews ALL

Staff were very good. I would specially mention Andrea and Eminé, who were both outstanding.

Dear ANANYA L., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco

Customer review rating 3.5/5

Adam O. Business - Confirmed reviews ALL

The hotel is close to Le Bourget Airport, which suited me well because my visit was work-related to this airport. The hotel, as a building/rooms, begs for a renovation. It would also help to offer fresh vegetables for breakfast. On a final note, I need to add that the staff were super friendly and the place is clean. Old and used but clean.

M. O., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that our location near Le Bourget Airport was convenient for your business trip, and we truly appreciate your kind words about our friendly team and the cleanliness of the hotel. We have also taken good note of your comments regarding the condition of the building and the rooms. A renovation project is planned, and your feedback reinforces the importance of these improvements. Regarding your suggestion to offer fresh vegetables at breakfast, thank you for mentioning it. We did previously provide vegetables, but had to stop due to very low demand. However, your comment is valuable, and we will reconsider this option with our team. Thank you again for your constructive review. We hope to have the pleasure of welcoming you back and providing you with an improved experience in the future. Regards Bruno Reception

Other web-users rate our hotel

  • 117 reviews 5.6/10 Location
  • 271 reviews 3.5/10 Room
  • 263 reviews 7.8/10 Service
  • 131 reviews 4/10 Comfort
  • 124 reviews 3.4/10 Cleanliness
  • 101 reviews 4.4/10 Food
  • 100 reviews 5/10 Breakfast
  • 89 reviews 2.5/10 Vibe

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