ibis Villepinte Parc Expos 3 stars

Customer review rating (ALL Rating) 3.8/5 515 reviews

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A104 Sortie no2 Visiteurs, Parc des expositions BP 64069, 95972 ROISSY CDG CEDEX, France

Description

Hotel extras

  • In the heart of the Exhibition Park

  • La Boucherie Restaurant

  • Secure enclosed car park (fees apply)

  • Large shady terrace

  • Quiet environment

Our accommodation(s)

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Hotel location

ibis Villepinte Parc Expos

A104 Sortie no2 Visiteurs, Parc des expositions BP 64069
95972 ROISSY CDG CEDEX
France

GPS:48.967693, 2.516266

Telephone
Fax +33 1 48 63 23 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

RESTAURANT LA BOUCHERIE

For meat lovers, come and taste our beautifully-cooked beef, house burgers, as well as regional dishes! For gourmets, the dessert menu will delight you. Benefit from the terrace in the summer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  515 reviews

TripAdvisor Rating  2.9/5  128 reviews

Well located if you want attend to an Exhibition. But quite old rooms, would need some serious refuribishment

Customer review rating 3.0/5

Jm Families - Confirmed reviews ALL

Very friendly staff, and 10 minutes walk from "Parc des Expositions". Restaurant "La boucherie" (meat) is in the same building, and is nice > because nothing in the suroundings. But the room was very old, cold (no working heater > we had to request for a personal one). Bathroom was clean (younger), but smelly. Really not the best IBIS I went to ...

Dear JM, We constantly monitor the quality standards of services offered to our customers, therefore it is very useful for us to take into account your reactions and feelings. We have taken good note of the points to improve, noted during your stay. Ashley Front office

Stop Racism

TripAdvisor rating 1.0/5

Madhan T TripAdvisor review

Dear [Hotel Manager/Team at Ibis Hotel], Good morning. My name is Madhan Tamizharasan, and I am originally from India. I have completed my Pharmacy and Master's in Medical Biotechnology in Italy and Belgium and recently graduated from an Erasmus Mundus Joint Master’s in Veterinary Medicine. My friend Benny and I stayed at your hotel from December 31st to January 1st. Unfortunately, our experience was highly disappointing, and I would like to bring several serious concerns to your attention. I trust you are the manager or someone who can address these issues, ensure accountability, and prevent similar incidents in the future. Issues During Our Stay 1. Room Allocation and Heating System: Initially, we were given Room 424, but the heating system was not functional. My friend reported this to the receptionist, and we were eventually moved to Room 417. Why are rooms not properly inspected for functionality before being allocated to guests? This caused significant inconvenience. 2. Staff Responsiveness: On December 31st, the receptionist on duty appeared more focused on her phone call than attending to guests. She neither responded to us promptly nor addressed our queries. The receptionist on the evening shift was similarly inattentive, taking hours to address the heating issue before reallocating us to another room. 3. Lack of Communication Among Staff: When we were moved to Room 417 due to the heating issue, the next receptionist on duty (Mr. Hicham) was completely unaware of the change. Why was this information not properly communicated between staff members? Distressing Incident with Mr. Hicham I was particularly shocked and offended by the behavior of your colleague, Mr. Hicham. His actions were not only unprofessional but also discriminatory. 1. Upon returning to the hotel at around 3 AM on January 1st, my friend went to park the car while I rang the bell at the entrance. Despite being at the reception, Mr. Hicham, wearing headphones and listening to music, took a long time to respond to the bell. 2. When the automatic door malfunctioned, I attempted to navigate through without touching it. However, upon entering, Mr. Hicham rudely accused me of trying to damage the door. 3. His behavior escalated as he aggressively questioned how I could afford to stay at the hotel and assumed I was from Pakistan. He accused me of attempting theft based purely on my appearance. Abusive Language Mr. Hicham used highly offensive and abusive language, including terms such as “bitch,” “bastard,” and “animal.” He accused me of being under the influence of drugs or alcohol—claims that are completely false, as I am a teetotaler who has never consumed alcohol or smoked. My Requests for Resolution This incident has left me deeply hurt and mentally distressed. While Mr. Hicham apologized later, the damage caused by his words and behavior cannot be undone. I kindly request the following: 1. A full refund for our stay. 2. Compensation for the physical and emotional distress caused by this incident. 3. Assurance that appropriate action will be taken to address this issue and prevent similar occurrences in the future. Additional Points If English is one of your official languages, staff should be adequately trained to communicate in it. Stress or frustration does not justify unprofessional behavior. If an employee is unable to manage their emotions, they should consider taking leave during high-pressure periods. I have a voice recording of the incident, which I can provide if necessary. If I do not receive a satisfactory response, I will escalate this matter to relevant legal and regulatory authorities, including the European Parliament. I cannot tolerate such discriminatory behavior. Thank you for your attention to this matter. I look forward to your response. Kind regards, Madhan Tamizharasan.

Dear Madhan Tamizharasan, Further to your comment I am sorry to learn that as of said to the return of the collaborator, I return towards you very quickly, I present to you our excuses that it never arrived in our establishment. an email was sent to you. Best regards, Nathalie front office manager

Not happy

Customer review rating 2.0/5

Jordi Business - Confirmed reviews ALL

I went to work at the exhibition and I couldn't sleep because in the next room a group of young people were having a party. I had to notify reception on 2 occasions so that they would tell them to stop the music.

Dear Mr Jordi, First of all, thank you for choosing the hotel Ibis Parc des Expositions - Villepinte. As you can see from other reviews, we are known for our ownership of the client’s problems and our deep desire to provide them with a good dose of satisfaction. Regarding the noise of travelers, it sometimes happens that noise nuisance is more present on certain days, especially in busy periods, we are sorry for this inconvenience. We sincerely hope to have the chance to leave you a good impression again. Wishing you a great day, Ashley Assistant Reception Manager

Ordinary, poor value

Customer review rating 2.5/5

Ak Business - Confirmed reviews ALL

Hard to find, grounds poorly maintained, restaurant terrace filthy. The only good thing about this hotel was the location… 10 minutes walking distance to Expo Parc. Previously, I have attended this trade show, I stayed in Paris, commuting each day about 40 minutes. This was much more satisfying as I had a choice of accommodation with many restaurants to choose from. At this Ibis, there is only one choice…. No other options.

Hello, First of all, thank you for choosing the Ibis Parc des Expositon - Villepinte*** hotel. As you can see from other reviews, we are known for taking ownership of customer issues and our deep desire to provide them with a healthy dose of satisfaction. We can't fix the past, but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of all team members. We sincerely hope to have the chance to leave you with another good impression. Wishing you an excellent day, Ashley

It suited the purpose,l

Customer review rating 1.5/5

Paul Business - Confirmed reviews ALL

My experience in the hotel Was it a fantastic one for the price that I paid? The hotel was at least clean and the one saving Grace was the comfy bed. But the fixtures and furniture in the room was very dated, The window was broken, so I couldn’t close it, The bathroom was like something from the 1980s. With lots of mildew in the corners. The hotel reception and restaurant was fine. I think breakfast could’ve been a little more polished again for the price of the room.

Dear Paul, I am sorry that the breakfast offer did not completely satisfy you, but know that we are working on improving it to make this service a most enjoyable time. We have taken good note of the points to improve, noted during your stay. Best regard Ashley Front office

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