ibis Villepinte Parc Expos 3 stars

Customer review rating (ALL Rating) 3.7/5 513 reviews

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ibis Villepinte Parc Expos - Image 1
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ibis Villepinte Parc Expos - Image 3
ibis Villepinte Parc Expos - Image 4
A104 Sortie no2 Visiteurs, Parc des expositions BP 64069, 95972 ROISSY CDG CEDEX, France

Description

Hotel extras

  • In the heart of the Exhibition Park

  • La Boucherie Restaurant

  • Secure enclosed car park (fees apply)

  • Large shady terrace

  • Quiet environment

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Comfort Room with double bed

Photo out of - Comfort Room with double bed

Our Comfort Room is equipped with a cozy bed, "Sweet Bed by Ibis", flat screen television, bathroom, courtesy tray, coffee machine and slippers to ensure a comfortable and warm stay.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

The new ibis room features the new Sweet Bed by ibis bedding and offers the ultimate in comfort, with twin beds, desk, Internet, parquet floor, LCD flat-screen TV with all the main channels and a bathroom.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The new ibis room is modern and cozy with everything you need to enjoy your stay: comfortable bathroom, contemporary decor, wood floor, large queen-size bed with duvet, Internet and a flat-screen TV with the main international channels.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with flat screen television, free WiFi, mini-bar, microwave, ideal for long stays. Includes access to the communal room with laundry.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Currently being created by the ibis brand

Max. number of persons
4

Bedding

Double bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Villepinte Parc Expos

A104 Sortie no2 Visiteurs, Parc des expositions BP 64069
95972 ROISSY CDG CEDEX
France

GPS:48.967693, 2.516266

Telephone
Fax +33 1 48 63 23 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 123 rooms
  • 4 rooms for people with reduced mobility
  • 3 family rooms
  • 6 connecting rooms
  • 123 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Family

Equipements for children

  • Bottle Warmer

Sports and leisure

Golf

  • Nearby
  • Golf course 18 holes

Gym

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • Parking opened 24/7

  • Parking pricing: 5.00 € 5 EUR Per day

Vehicles

  • Bus parking

Security

  • Well-lit parking

BAR RESTAURANT

Photo out of - BAR RESTAURANT

Our restaurant offers a simple, fast and high-quality menu, ideal for a daily gourmet interlude. During major events, our menu offers more choices and adapts to the crowds. A beautiful terrace in season.

Cooking style
Other cooking style
Capacity
70
Accessibility
Accessible service
95972 Roissy Cdg Cedex, France
Telephone +33 1 48 63 89 50

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Luncheon voucher

Accommodate food

  • Children menu

Our restaurant offers a simple, fast and high-quality menu, ideal for a daily gourmet interlude. During major events, our menu offers more choices and adapts to the crowds. A beautiful terrace in season.

Come share some good times with our House cocktails accompanied by our BBQ delicacies, whilst enjoying your favorite drink on the terrace. Benefit from some sun and our lively teams

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  513 reviews

Customer review rating 2.0/5

Lucy L. Families - Confirmed reviews ALL

Dear Lucy L., Thank you for taking the time to share your experience at the ibis Villepinte Parc Expos with us. I sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable, as we are constantly striving to improve our services and our guests’ satisfaction. I understand the frustration caused by the ongoing exterior construction work, and I regret that you were not informed of it in advance. We make every effort to notify our guests of any disruptions before their arrival, and I apologize for this oversight in this instance. Regarding the closure of the restaurant and bar, this was part of our scheduled maintenance operations; however, a 24/7 snack service is available at the front desk. We strive to offer alternative solutions for meals and beverages during these periods, and I regret that this did not meet your expectations. I also apologize for the confusion regarding billing at check-in and for the local tax charges—these are levied by the city and are always due upon arrival. We strive to ensure transparency regarding all costs for our guests, and I regret any misunderstanding in this regard. It is also concerning to learn that your room was flooded. Although we strive to maintain high standards of cleanliness and functionality, it is clear that we fell short during your stay. We promptly transferred you to another room in response to your report, but I regret that this service did not meet the level of professionalism we strive for. I appreciate your recognition of the comfort of your room and the complimentary WiFi. Your experience is not reflective of the standards we uphold, and I assure you that your feedback will be addressed with our team for future improvements. We're crediting your Accor member account with 1,000 courtesy points Thank you for your understanding, and I hope you will reconsider your impression of our hotel in the future. Nathalie front office manager Service réception

Customer review rating 4.5/5

Satine O. Families - Confirmed reviews ALL

Chère Satine O., Je vous remercie d'avoir pris le temps de partager votre expérience récente à l'ibis Villepinte Parc Expos. Nous sommes ravis de savoir que, malgré quelques difficultés d'accès, votre séjour s'est bien déroulé et que vous avez apprécié nos installations, comme le parking sécurisé et les commodités adaptées aux familles. Je tiens à m'excuser pour la confusion causée par la direction de Google Maps qui vous a conduit à un endroit inapproprié. Nous comprenons l'importance d'une arrivée sereine, surtout après un long trajet avec des enfants. Vos commentaires sur la nécessité de fournir des instructions claires pour la conduite et le stationnement seront pris en compte afin d'améliorer l'expérience de nos futurs visiteurs. Nous sommes également heureux que vous ayez trouvé notre hall accueillant et adapté aux familles. Notre équipe s'efforce d'offrir un environnement chaleureux, et il est bon de savoir que cela a été apprécié. En ce qui concerne votre remarque sur le nettoyage, je vous présente nos excuses pour la gêne occasionnée. Nous nous efforçons de respecter les horaires de départ et de ne pas perturber le séjour de nos clients, et votre retour sera partagé avec notre équipe pour assurer une meilleure coordination à l'avenir. Nous vous remercions encore une fois pour vos commentaires constructifs et sommes impatients de vous accueillir de nouveau lors de votre prochain passage. N’hésitez pas à nous faire savoir si vous avez des besoins spécifiques lors de votre prochaine réservation. Cordialement, Kawter Maizi, réception

Customer review rating 4.5/5

Liam M. Solo - Confirmed reviews ALL

Cher Liam M., Je vous remercie pour vos commentaires positifs concernant votre séjour. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre confortable et propre, ainsi que d'apprécier nos offres de petit-déjeuner et de dîner. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Kawter Maizi, réception

Customer review rating 2.0/5

Iris P. Families - Confirmed reviews ALL

Chère Iris P., Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que le système de climatisation et la circulation de l'air dans la salle de bains n'ont pas été à la hauteur de vos attentes. Nous prenons en compte vos remarques concernant la coupure de courant, qui est un incident imprévisible. Cependant, nous sommes ravis que vous ayez apprécié notre petit-déjeuner. Votre retour est précieux pour nous. Kawter Maizi, réceptionniste

Customer review rating 1.0/5

Kimberley O. Couples - Confirmed reviews ALL

Chère Kimberley O., Nous vous remercions d'avoir pris le temps de partager vos impressions suite à votre séjour. Nous sommes navrés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes, notamment en ce qui concerne la propreté et le fonctionnement des équipements. Sachez que nous prenons ces commentaires très au sérieux et nous les transmettrons à notre équipe de maintenance afin d'améliorer nos services. Nous espérons avoir l'occasion de vous accueillir à nouveau dans de meilleures conditions. Kawter Maizi, réception

Dear Lucy L., Thank you for taking the time to share your experience at the ibis Villepinte Parc Expos with us. I sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable, as we are constantly striving to improve our services and our guests’ satisfaction. I understand the frustration caused by the ongoing exterior construction work, and I regret that you were not informed of it in advance. We make every effort to notify our guests of any disruptions before their arrival, and I apologize for this oversight in this instance. Regarding the closure of the restaurant and bar, this was part of our scheduled maintenance operations; however, a 24/7 snack service is available at the front desk. We strive to offer alternative solutions for meals and beverages during these periods, and I regret that this did not meet your expectations. I also apologize for the confusion regarding billing at check-in and for the local tax charges—these are levied by the city and are always due upon arrival. We strive to ensure transparency regarding all costs for our guests, and I regret any misunderstanding in this regard. It is also concerning to learn that your room was flooded. Although we strive to maintain high standards of cleanliness and functionality, it is clear that we fell short during your stay. We promptly transferred you to another room in response to your report, but I regret that this service did not meet the level of professionalism we strive for. I appreciate your recognition of the comfort of your room and the complimentary WiFi. Your experience is not reflective of the standards we uphold, and I assure you that your feedback will be addressed with our team for future improvements. We're crediting your Accor member account with 1,000 courtesy points Thank you for your understanding, and I hope you will reconsider your impression of our hotel in the future. Nathalie front office manager Service réception

Customer review rating 4.5/5

Satine O. Families - Confirmed reviews ALL

We were looking for a place to sleep after a 5 hour drive with kids and arrived around 4 am. The hotel should definitely give guests driving or parking directions, as the default Google Maps address navigates you to a closed gate in the middle of nowhere, with no road light and such, so it took us another 15 min to find the correct parking entrance. But once found, all was good: the parking is surrounded by pines, is gated and there are electric charging stations, the receptionist was friendly and checking in was very fast. The hotel lobby seems very cozy, there are games, children’s corner and even a guitar. The rooms and bath are clean and spacious for Ibis standard. We are used to cooler rooms, but if you are not, make sure you have proper nightwear for kids. Will definitely come back, just need to note the parking spot 😄 Also, 1 point down: the clean knocked on our door an hour before the official checkout time, “because some people like to check out early”. Ehm, we checked in at 4 am and we’d like to have an uninterrupted stay, please.

Chère Satine O., Je vous remercie d'avoir pris le temps de partager votre expérience récente à l'ibis Villepinte Parc Expos. Nous sommes ravis de savoir que, malgré quelques difficultés d'accès, votre séjour s'est bien déroulé et que vous avez apprécié nos installations, comme le parking sécurisé et les commodités adaptées aux familles. Je tiens à m'excuser pour la confusion causée par la direction de Google Maps qui vous a conduit à un endroit inapproprié. Nous comprenons l'importance d'une arrivée sereine, surtout après un long trajet avec des enfants. Vos commentaires sur la nécessité de fournir des instructions claires pour la conduite et le stationnement seront pris en compte afin d'améliorer l'expérience de nos futurs visiteurs. Nous sommes également heureux que vous ayez trouvé notre hall accueillant et adapté aux familles. Notre équipe s'efforce d'offrir un environnement chaleureux, et il est bon de savoir que cela a été apprécié. En ce qui concerne votre remarque sur le nettoyage, je vous présente nos excuses pour la gêne occasionnée. Nous nous efforçons de respecter les horaires de départ et de ne pas perturber le séjour de nos clients, et votre retour sera partagé avec notre équipe pour assurer une meilleure coordination à l'avenir. Nous vous remercions encore une fois pour vos commentaires constructifs et sommes impatients de vous accueillir de nouveau lors de votre prochain passage. N’hésitez pas à nous faire savoir si vous avez des besoins spécifiques lors de votre prochaine réservation. Cordialement, Kawter Maizi, réception

Customer review rating 4.5/5

Liam M. Solo - Confirmed reviews ALL

The room was great and clean. the breakfast and dinner was very good!

Cher Liam M., Je vous remercie pour vos commentaires positifs concernant votre séjour. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre confortable et propre, ainsi que d'apprécier nos offres de petit-déjeuner et de dîner. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Kawter Maizi, réception

Customer review rating 2.0/5

Iris P. Families - Confirmed reviews ALL

The airconditioning was not working anywhere in the building, the bathroom had no air circulation and we had a short power outage in the morning. Breakfast was a lot better than some reviews suggest though

Chère Iris P., Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que le système de climatisation et la circulation de l'air dans la salle de bains n'ont pas été à la hauteur de vos attentes. Nous prenons en compte vos remarques concernant la coupure de courant, qui est un incident imprévisible. Cependant, nous sommes ravis que vous ayez apprécié notre petit-déjeuner. Votre retour est précieux pour nous. Kawter Maizi, réceptionniste

Customer review rating 1.0/5

Kimberley O. Couples - Confirmed reviews ALL

First bedroom had a leaking faucet which lead to us getting another room. Surprise when we open the bed there was a dead cockroach on it. Only one plug to charge our device on one side of the bed, one plug shared by the microwave and fridge (you had to unplug one to use the other). The TV wasn't working at all either.

Chère Kimberley O., Nous vous remercions d'avoir pris le temps de partager vos impressions suite à votre séjour. Nous sommes navrés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes, notamment en ce qui concerne la propreté et le fonctionnement des équipements. Sachez que nous prenons ces commentaires très au sérieux et nous les transmettrons à notre équipe de maintenance afin d'améliorer nos services. Nous espérons avoir l'occasion de vous accueillir à nouveau dans de meilleures conditions. Kawter Maizi, réception

Customer review rating 3.0/5

Wout V. S. Business - Confirmed reviews ALL

breakfast was fine. room on itself was fine, but the toilet did not work. had to flush with a bucket of water as the hotel was not taking care of my issue, or did not even understand the issue.

Cher Wout v. S., Je vous remercie d'avoir pris le temps de partager vos impressions concernant votre séjour. Je suis ravi que vous ayez apprécié notre emplacement ainsi que le petit-déjeuner. Cependant, je suis désolé d'apprendre que vous avez rencontré des problèmes avec vos installations sanitaires. Votre retour est précieux et nous fera réfléchir sur nos services afin d'améliorer l'expérience de nos clients à l'avenir. Kawter Maizi, réceptionniste

Customer review rating 0.5/5

Gregor K. Business - Confirmed reviews ALL

Very bad communication.

Bonjour Monsieur K., Je vous remercie d'avoir pris le temps de partager vos impressions concernant votre séjour. Je suis désolé d'apprendre que vous avez rencontré des difficultés au niveau de la communication. Nous nous efforçons de fournir un service de qualité et vos commentaires sont essentiels pour nous améliorer. Je vous invite à nous donner davantage de détails pour que nous puissions mieux comprendre votre expérience. Cordialement, Kawter Maizi, réceptionniste

Customer review rating 3.0/5

Simon M. Business - Confirmed reviews ALL

Part of a school party. First night, vegetarian and allergen kids were not catered for. Evening staff were rude. Breakfast by contrast was amazing, staff were super friendly. Saturday night, we wanted a drink...only to be told the bar was closed, at 9.30, on a Saturday. Beggars belief.

Dear Simon M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the accommodations comfortable and enjoyed our breakfast service. However, we regret to learn about the challenges faced with catering for specific dietary needs and the interactions with our evening staff. Additionally, we appreciate your comments regarding our bar hours, which are set for operational efficiency. Your insights will be taken into account as we continue to enhance our service. Best regards, Kawter Maizi, receptionniste

Customer review rating 4.5/5

Dimitri B. Couples - Confirmed reviews ALL

Very helpful customer service. Impeccable cleanliness of the room.

Cher Client, Nous vous remercions sincèrement pour vos commentaires positifs concernant votre séjour. Nous sommes ravis d'apprendre que notre emplacement a facilité votre trajet vers l'aéroport et que vous avez apprécié la propreté de votre chambre. Notre équipe s'efforce de fournir un service client de qualité et vos éloges seront partagés avec eux. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain passage. Kawter Maizi, réceptionniste

Customer review rating 4.5/5

Jean-marc M. Couples - Confirmed reviews ALL

super

Cher Monsieur M., Nous vous remercions sincèrement pour votre retour positif concernant votre séjour à l'ibis Villepinte Parc Expos. Nous sommes ravis que vous ayez apprécié la proximité de notre hôtel avec l'aéroport CDG, car cela est un atout majeur pour nos clients en voyage. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau lors de votre prochaine visite. Kawter Maizi, réceptionniste

Customer review rating 4.0/5

Hadi K. Solo - Confirmed reviews ALL

Location is a bit tricky to get to

Cher Monsieur Hadi, Je vous remercie d'avoir pris le temps de partager votre avis. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre établissement. Je comprends que l'accès à notre hôtel puisse sembler un peu compliqué, et nous apprécions vos commentaires à ce sujet. Votre confort et votre satisfaction sont nos priorités, et nous espérons vous accueillir à nouveau lors Ashley, Assistante de réception

Customer review rating 2.5/5

Chantal P. Business - Confirmed reviews ALL

DIRTY and BATHROOM in need of a full renovation

Dear Madam Chantal, Thank you for taking the time to share your experience. We take our customers' feedback regarding cleanliness and the condition of the facilities very seriously. Please be assured that your comments have been forwarded to our maintenance team for review. Your satisfaction is essential to us, and we are committed to maintaining high standards in our establishment. Ashley, Assistant manager front office

Customer review rating 4.0/5

Maia P. Solo - Confirmed reviews ALL

The location is close to the CDG airport but the name can be confusing for taxi drivers. The room was comfortable and the bathroom was spacious, though the toilet took several tries until it flushed. Overall it was a very good stay for one night.

Dear Maia P., Thank you for your positive comments regarding your recent stay. We are pleased to learn that you found our rooms comfortable and our bathroom spacious. We take note of your remark regarding the possible confusion concerning the flushing issue you encountered. Your feedback is valuable to us. Ashley, Assistant Manager Front Office

Customer review rating 0.5/5

Karl R. Families - Confirmed reviews ALL

Booked last minute due to flight cancellation, when we arrived the hotel seems very quiet and was a bit chilly in the lobby area. We got to our room just gone midnight and when we walked in it was cold, we had been travelling since 6pm with 2 children we were very tired. So we beared with the cold for the night keeping wrapped up. The sleep was horrendous all night due to noise from the nearby road and the cold. On waking in the morning the condensation from the window had made a puddle on the table and you could see what on the walls. We went to reception and asked to be moved to a room where the heating worked, as the small radiator in the room was not working. The staff member, who had a big fleece on probably the to the hotel being so cold said her colleague will be in about 1-2hour and he will look at it. 2 hours passed and no one had looked at the heating so we asked again and said it is very cold we need to change rooms only at this point did the lady on reception let us know the heating in the hotel was broken. We were not made aware of this upon checking in otherwise we would not have stayed. We were booked for 2 nights due to the next available flight so told them we will be leaving the hotel to find another one and asked for a refund. To be fair to the staff member she was apologetic and transferred us to another hotel which was a lot nicer.

Dear Mr, Please excuse me again for this problem. I would like to point out that on the day of your arrival, the heating was working properly. The malfunction happened at night so that’s why you weren’t warned about the problem because there wasn’t any. On the other hand, you did not ask me for a refund but to change rooms. But the problem was throughout the hotel and I didn’t know when the problem would be resolved. I preferred so you change hotels to be in better conditions with your children. I hope you had a good end of stay in the hands of my colleagues at Mercure. I'm so sorry again for this inconvenience. Ashley, Assistante de réception

Customer review rating 1.0/5

Eagle B. Business - Confirmed reviews ALL

location is good but the quality of the room (bathroom) is a shame. This hotel est an advertising for rbnb.

Dear Sir Yvan, Know that we make every effort daily to provide a quality service in order to fully satisfy our customers. That is why I would like to personally apologize for the inconvenience you encountered during your stay with us. I sent you several emails but I still haven’t heard back. Ashley, Assistante de réception

Customer review rating 2.5/5

Offir B. Families - Confirmed reviews ALL

The room stinks from smoking

Dear Offir, I am really sorry that you have not been satisfied with your room. Indeed all our rooms are non-smoking but unfortunately some customers allow themselves to smoke in the rooms. Do not hesitate to report it to the reception so that we can find a solution quite quickly. Ashley, Assistant front office

Customer review rating 4.0/5

Alexandra B. Business - Confirmed reviews ALL

Proche parc des expositions

Chère Madame Alexandra, Tout d’abord, nous vous remercions d’avoir laissé un commentaire suite à votre séjour à l’hôtel Ibis Villepinte Parc des Expositions. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous sommes ravis de lire que l'ensemble de nos services ont su répondre à l’ensemble de vos attentes. Nous vous remercions pour votre confiance et espérons vous accueillir à nouveau très rapidement. Ashley, Assistante de réception

Customer review rating 5.0/5

Nicolas T. Families - Confirmed reviews ALL

We stayed only one night. The receptionist from the night shift was very nice. We saw him early for breakfast. Very diligent.

Dear Nicolas, A big thank you for your experience sharing. It is thanks to feedback like yours that our teams always have the smile. We thank you for your trust and hope to welcome you again very quickly. Ashley, Assistant front office

Customer review rating 1.5/5

Christer H. Business - Confirmed reviews ALL

This hotel is really not ibis standard. Poor condition in general and bad cleaning of rooms. Restaurant was a mess and I had stomach aces all night after eating there. Choose to eat outside rest of the time.

Dear CHRISTER H., Thank you for taking the time to tell us about your experience at the ibis Villepinte Parc Expos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Service réception

Customer review rating 3.0/5

Sergio C. Business - Confirmed reviews ALL

Ok reception Ok camera No totale ristorante

Estimado SERGIO C., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Villepinte Parc Expos. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Service réception

Other web-users rate our hotel

  • 320 reviews 7.1/10 Location
  • 527 reviews 4.8/10 Room
  • 462 reviews 7.9/10 Service
  • 282 reviews 4.8/10 Comfort
  • 241 reviews 4.8/10 Cleanliness
  • 189 reviews 3.7/10 Food
  • 177 reviews 6.5/10 Breakfast
  • 103 reviews 4.4/10 Value

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