Novotel London Stansted Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 1,354 reviews

Novotel London Stansted Airport - Image 1
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Description

Hotel extras

  • The 22 sqm rooms are light, airy with a desk, chair, a 55 inchTV, mini fridge, safe and WiFi

  • 8 fully-equipped air conditioned meeting rooms for up to 250 guests

  • Regular shuttle to airport terminal during their operating hours

  • Bar, restaurant serving international cuisine and garden with patio area

  • Over 500 onsite parking spaces for all guests

Our accommodation(s)

Hotel location

Novotel London Stansted Airport

Round Coppice Road
CM24 1SF STANSTED
United Kingdom

GPS:51.876566, 0.211697

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Join us in our stylish restaurant for a variety of international and innovative dishes, prepared with fresh and locally sourced ingredients. If you are flying off early enjoy our hearty breakfast or choose from a selection of light and healthy options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,354 reviews

Customer review rating 5.0/5

Alexandra C. Couples - Confirmed reviews ALL

We always stay the night before our holiday. We leave our car in the carpark knowing its safe and parked for a reasonable cost.

Dear Alexandra, Thank you for choosing Novotel London Stansted Airport and for continuing to stay with us before your holidays. We are delighted that our team’s courteous service and convenient parking provide the reassurance and value you seek. We are sorry to learn there were moments when our interactions did not feel as understanding as they should. Your feedback is appreciated and will help us strengthen our team’s focus on empathy during guest care. We look forward to welcoming you back for another comfortable and seamless start to your travels. Kind regards, Novotel London Stansted Airport

Customer review rating 1.5/5

Marie N. A. Families - Confirmed reviews ALL

Breakfast and location is ok

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel London Stansted

Customer review rating 4.0/5

N J. L. Couples - Confirmed reviews ALL

Reception efficient, Mark Restaurant Manger noted for courteous and efficient service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel London Stansted

Customer review rating 2.5/5

Hilary B. Couples - Confirmed reviews ALL

I have stayed in many accor hotels always with good experiences. This hotel is convenient to airport, nice sized room, friendly staff, car park. However we were allocated a room which had an adjoining room with internal door. We had travelled 5 1/2 hours and had an early morning flight. The occupants of the adding room were loud, speaking and cackling we could hear everything. We knocked (politely) on the door at 11.30pm and they quietened for a while then started again. We banged on the door at 12.30am and they stopped. They then started again at 5am waking us. We should have been told that there was an internal adjoining door with no soundproofing when asked initially whether a ground floor room was ok for us. Very disappointed.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel London Stansted

Customer review rating 4.5/5

Christopher S. Solo - Confirmed reviews ALL

Staff were friendly, helpful and polite. Food was lovely and fresh. Room very clean and very comfy bed. Being so close to the airport is so good.

Dear Christopher, Thank you for sharing such encouraging feedback about your recent stay. We are delighted to know you found the room comfortable, the bed restful, and the team welcoming and attentive. It is a pleasure to hear you enjoyed the fresh dining options and the convenience of our location for airport travel. We also appreciate your perspective on getting to and from the terminal; we are continually enhancing our shuttle offering and the clarity of information we provide about travel times to ensure a smooth journey. We look forward to welcoming you back to Novotel London Stansted Airport for another comfortable and convenient stay. Kind regards, Novotel London Stansted Airport Team

Other web-users rate our hotel

  • 1,302 reviews 8.2/10 Location
  • 1,692 reviews 7.6/10 Room
  • 1,963 reviews 9.1/10 Service
  • 19 reviews 6.3/10 WiFi
  • 782 reviews 7.3/10 Cleanliness
  • 521 reviews 5.1/10 Value
  • 488 reviews 8.5/10 Breakfast
  • 8 reviews 2/10 Pool

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