Mercure Lyon Genas Eurexpo hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 945 reviews

Mercure Lyon Genas Eurexpo hotel - Image 1
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Description

Hotel extras

  • Located 5 minutes from Eurexpo and 10 minutes from Saint Exupéry Airport. Shuttle service.

  • Restaurant Coté onsite, seasonal cuisine, fresh produce w/ a local flavor.

  • COTE restaurant with elegant seasonal cuisine. Le Barême bar lounge.

  • Seminar rooms with video conferencing equipment for hybrid meetings.

  • Baby football, Arcade terminal, bike

Our accommodation(s)

Hotel location

Mercure Lyon Genas Eurexpo hotel

36 Rue Antoine Pinay
69740 GENAS
France

GPS:45.7293, 4.987568

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COTE LE RESTAURANT

In a modern, cozy setting, enjoy chef cuisine made from fresh, seasonal produce. Our dining room team will be happy to advise you about the selection of wine that best matches the flavors. Takeaway sale

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  945 reviews

Customer review rating 4.5/5

James B. Couples - Confirmed reviews ALL

It's a quiet hotel with lots of light in the lobby and restaurant areas. The room was comfortable.

Dear Sir, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our location, the ambiance of our lobby and restaurant, as well as the comfort of your room. We look forward to welcoming you back. Best regards, Gregory, Front Office Manager Hôtel Mercure Lyon Genas Eurexpo

Customer review rating 5.0/5

Vipul A. Couples - Confirmed reviews ALL

everyone went out of their way to fulfil requests.

Dear Sir, Thank you very much for taking the time to share such wonderful and detailed feedback following your stay with us. We are delighted to read that you fully enjoyed your experience and especially appreciated the friendliness and helpfulness of our team, as well as the quality of service provided by our reception and restaurant staff. Your kind words regarding the manager, the reception team, and your restaurant server have been shared with them, and they were all very pleased to be mentioned. Your encouragement means a lot to our team and motivates us to continue delivering the highest level of service to all our guests. We sincerely hope to have the pleasure of welcoming you back very soon. Kind regards, Gregory, Front Office Manager Hôtel Mercure Lyon Genas Eurexpo

Customer review rating 3.5/5

Fatih K. Business - Confirmed reviews ALL

Overall experience was good. However I have received an email after checking out that the hotel wanted to charge me for a breakfast I didn’t have. Therefore I had to communicate with the team and they corrected the mistake. One evening when I returned to my hotel room, I noticed the door was open. It had probably been left behind after cleaning, but there was nothing missing from my room.

Dear Guest, Thank you for taking the time to share your feedback following your stay. While we are pleased to read that your overall experience was good, we are sincerely sorry for the inconveniences you encountered regarding the breakfast charge and, more importantly, the room door being left open after housekeeping. Please accept our apologies for these situations, which do not reflect the level of attention and service we strive to provide. We are glad that the billing error was corrected promptly, and we are especially sorry for the concern caused by the room access issue. Your comments have been shared with the relevant teams so that the necessary follow-up can be ensured. We do hope to have the pleasure of welcoming you again and providing you with a smoother experience next time. Kind regards, Gregory, Front Office Manager Mercure Lyon Genas Eurexpo

Customer review rating 5.0/5

Simply G. Business - Confirmed reviews ALL

It was our second year staying as a company in the Hôtel Mercure Lyon Genas Eurexpo. We are happy with the selection. The reception and reservation teams are very helpful and friendly, rooms are clean and nice and the location is perfect if you want to attend the Lyon Expo.

Dear Madam, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team made a positive impression with their friendliness and helpfulness. It is gratifying to know that you found our rooms to be clean and that our location suited your needs for the Lyon Expo. We appreciate your continued trust in us and look forward to welcoming you back for another successful stay. Best regards, Gregory, Chef de Reception Hôtel Mercure Lyon Genas Eurexpo

Customer review rating 4.0/5

Mirko S. Business - Confirmed reviews ALL

All good, Nothing Great! Mirror in the room almost killed me

Other web-users rate our hotel

  • 132 reviews 8.9/10 Location
  • 381 reviews 7.5/10 Room
  • 394 reviews 8.8/10 Service
  • 121 reviews 7.4/10 Breakfast
  • 110 reviews 7.8/10 Cleanliness

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