ibis budget Airport Lyon Saint-Exupery 2 stars

Customer review rating (ALL Rating) 4.4/5 2,067 reviews

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60 rue du Royaume Uni, Espace Cargo Port, 69125 LYON SAINT EXUPERY AEROPORT, France

Description

Hotel extras

  • Located in the heart of the airport.

  • Free shuttle service upon request. Contact the reception for schedules.

  • A simple and convenient light dining solution: every day from 7pm to 10pm.

  • Breakfast is served from 3am to 10am.

  • Private and secure parking lot for EUR 9 per 24 hours during your stay.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

DOUBLE - Room with a large bed for 2 people

  • Mirror
  • Open bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • Bedding 1 x Double bed(s)
See availabilities

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

ibis budget Airport Lyon Saint-Exupery

60 rue du Royaume Uni, Espace Cargo Port
69125 LYON SAINT EXUPERY AEROPORT
France

GPS:45.71379, 5.07167

Telephone
Fax +33 4 72 23 89 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • LYON SAINT-EXUPERY
  • LYS

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 141 rooms
  • 4 rooms for people with reduced mobility
  • 101 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Thai

Entertainment

  • Pool Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Green area
  • On site
  • Enclosed outdoor parking
  • Public
  • 86 parking spaces
  • Parking opened 24/7

  • Parking pricing: 9.00 € 9 EUR Per day

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

L AVIATEUR

Non contractual photo

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

A simple and practical dining solution for your everyday convenience from 7pm to 10pm. Our bar serves refreshments indoors or on the terrace every day from 4pm to 11pm.

Great days always start with a good breakfast. Fill up on tasty and vitamin-packed treats with our delicious breakfast service, which has been adapted for your enjoyment and your health.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,067 reviews

Customer review rating 3.0/5

P. P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback You can find many offers on the application all.com with discount rates for the next stay Kind regards Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 5.0/5

Mary N. Families - Confirmed reviews ALL

Dear M, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 4.0/5

Sonja E. O. Solo - Confirmed reviews ALL

Hello Sonja, We thank you for your comments following your stay at IBIS BUDGET Saint Exupery. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the greatest reward for all our teams. We look forward to welcoming you again, we wish you a very nice day. Best regards. Nicolas Assistant d'exploitation confirmé

Customer review rating 2.0/5

Amy B. Solo - Confirmed reviews ALL

Dear Amy Thank you for taking the time to share your feedback. We are pleased that you appreciated our proximity to the airport and our shuttle service. We apologize for any misunderstanding regarding the attestation de séjour. Unfortunately, this is not a document that our hotel is able to provide. However, we understand that the information communicated may not have been clear, and we regret any confusion this may have caused during your stay. We are also sorry for the inconvenience regarding the food bar. Unfortunately, our chef was unexpectedly unable to provide the evening service on that day. We understand your disappointment, especially after being informed that the food bar would be available, and we sincerely apologize for the lack of clear communication regarding this change. Thank you for bringing these matters to our attention. Your feedback helps us improve our services, and we hope to have the opportunity to provide you with a better experience on a future stay. Kind regards, Nicolas

Customer review rating 5.0/5

Luke A. Solo - Confirmed reviews ALL

Hello Sir, We thank you for your comments following your stay at IBIS BUDGET Saint Exupery. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the greatest reward for all our teams. We look forward to welcoming you again, we wish you a very nice day. Best regards. Nicolas Assistant d'exploitation confirmé

Dear Guest, Thank you for taking the time to share your feedback You can find many offers on the application all.com with discount rates for the next stay Kind regards Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 5.0/5

Mary N. Families - Confirmed reviews ALL

Service staff were very helpful; appreciated their help and responses to any questions we had!

Dear M, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 4.0/5

Sonja E. O. Solo - Confirmed reviews ALL

The room was basic, good mattress. Inexpensive, good service and breakfast open from 3 am! Perfect for Lyon airport.

Hello Sonja, We thank you for your comments following your stay at IBIS BUDGET Saint Exupery. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the greatest reward for all our teams. We look forward to welcoming you again, we wish you a very nice day. Best regards. Nicolas Assistant d'exploitation confirmé

Customer review rating 2.0/5

Amy B. Solo - Confirmed reviews ALL

I requested an ‘attestation de sejour’ many times (via the booking app and twice at the reception) and no feedback on it. Just many emails asking me to fill your surveys. When I arrived, reception told me when the bar would be open for meals and i decided to wait. The time came and it was closed and I had to go back to the airport to look for something to eat.

Dear Amy Thank you for taking the time to share your feedback. We are pleased that you appreciated our proximity to the airport and our shuttle service. We apologize for any misunderstanding regarding the attestation de séjour. Unfortunately, this is not a document that our hotel is able to provide. However, we understand that the information communicated may not have been clear, and we regret any confusion this may have caused during your stay. We are also sorry for the inconvenience regarding the food bar. Unfortunately, our chef was unexpectedly unable to provide the evening service on that day. We understand your disappointment, especially after being informed that the food bar would be available, and we sincerely apologize for the lack of clear communication regarding this change. Thank you for bringing these matters to our attention. Your feedback helps us improve our services, and we hope to have the opportunity to provide you with a better experience on a future stay. Kind regards, Nicolas

Customer review rating 5.0/5

Luke A. Solo - Confirmed reviews ALL

Very good, highly professional, welcoming, and exceptionally clean. A brilliant stay—I would highly recommend it.

Hello Sir, We thank you for your comments following your stay at IBIS BUDGET Saint Exupery. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the greatest reward for all our teams. We look forward to welcoming you again, we wish you a very nice day. Best regards. Nicolas Assistant d'exploitation confirmé

Customer review rating 5.0/5

Subodh E. Solo - Confirmed reviews ALL

Really good welcome, rooms really nice and good, only a slight one behind the toulet door had some splash which needs cleaning but apart from that rooms cleaniless was good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice summer Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 3.0/5

Matthew J. B. Business - Confirmed reviews ALL

This is a very basic hotel-adjacent hotel. The shuttle works perfectly and runs every fifteen minutes. The comfort is moderate, but the cleanliness is good. My biggest issue is the build quality; the wall construction allows a knock on a door down the hall to transmit as if it were your own room. Thus, cleaners moving through the halls seem like they're constantly knocking at your door.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 4.0/5

Peter H. Couples - Confirmed reviews ALL

With 2 people sharing, you should automatically offer 2 keys - eg for the lift, tv etc. This was not offered by the desk.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay Your feedback has been sent to the managers We hope to see you again very soon. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 5.0/5

Juan A. Families - Confirmed reviews ALL

Easy , comfortable and close to the airport

Dear J, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 4.5/5

Trevor K. J. Solo - Confirmed reviews ALL

A great budget offer with so many boxes ticked. Provides what an airport traveller needs.

Dear Sir, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Sofia S. Families - Confirmed reviews ALL

it was a very nice stay even tho it was short, the food from the restaurant is good and the staff is very friendly and helpful

Dear S, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 1.0/5

Andrei M. Families - Confirmed reviews ALL

We arrived late at night around 2 am, we had sent the notices to the hotel that we are arriving late in hope we can change our booking but the hotel wouldn’t do that. So we are arriving with our son who is 7 and falling asleep as he’s walking and they can’t find our booking. The man at the reception desk tried to contact his manager and solve the problem. My son meanwhile fall asleep on dirty armchair in the lobby. Mind you that the stuff at night doesn’t speak English well and there’s no shuttle (se we walked to the hotel) and no stuff to clean the room. So the only thing the man at the check in desk could offer is to give us clean towels and clean bedclothes but give us dirty room. We didn’t have any other choice with minor on our hands so we agreed but it was DISGUSTING. Hairs in the sink and shower and even in the bedclothes . I have never been so disappointed in my life .

Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Aéroport Lyon-Saint-Exupéry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 1.5/5

Selma T. Families - Confirmed reviews ALL

The room was fine for the price I paid, but unfortunately the customer service was very disappointing. Before arriving, I called the hotel to let them know that I would be checking in after 10:00 PM. I also wanted to confirm that transportation to the airport had been arranged for 4:00 AM the next morning. The employee I spoke with seemed confused and unsure of the process but assured me that three seats had been booked on the shuttle for 4:00 AM. When I arrived at the hotel, the front desk agent informed me that no shuttle reservation had been made. She explained that a room must first be assigned before transportation can be booked, something I had not been told during my earlier phone call. As a result, I was left scrambling to figure out how I would get to the airport in time for my flight. What was most disappointing was the lack of concern shown by the staff. Rather than trying to help find a solution, I was simply told that I could take a taxi for approximately $84 to travel less than one kilometer to the airport, or use a VTC service for about $47. Neither option was reasonable. The hotel itself was acceptable, but the customer service was not. Staff members need better training so they can provide accurate information and assist guests effectively. More importantly, customers should feel that their concerns matter. Unfortunately, throughout this experience, I felt that the staff simply did not care.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Receptionnist was in training period and did a mistake People can book the shuttle at the check in with the reception. If the shuttle is full, you can choose a taxi or uber to go to the termianl 1 By walking the distance is about 800 meters to go to the terminal 1 If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 5.0/5

Wendy S. L. C. Business - Confirmed reviews ALL

I had a damaged handle on suitcase and your team member is very helpful, lending me screw drivers and also helping to fix, they went the extra mile!

Dear W, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 4.5/5

Pamela R. V. Couples - Confirmed reviews ALL

We arrive in the evening and were picked up at airport, had an easy check in, nice evening and a quiet and comfortable room. Perfect for our overnight stay.

Dear P, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 4.0/5

Patti B. Families - Confirmed reviews ALL

The lack of internet, apart from being unable to contact friends and relatives, watch content on our machines, meant that every time I left my room, I had to be accompanied back to it! A strange evening!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay Thank you for your understanding about our mistake with internet We hope to see you again very soon. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 3.5/5

Julien C. Solo - Confirmed reviews ALL

The big plus is the shuttle. And very convenient restaurant.

Dear JULIEN C, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 4.5/5

Marina C. Business - Confirmed reviews ALL

Almost excellent (I lost a earring in the room and this makes me evaluate not excellent the stay in your hotel:-(

Dear Marina, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolas Assistant d'exploitation confirmé

Customer review rating 4.5/5

Ana O. P. Business - Confirmed reviews ALL

I've stayed one night because I needed to fly early I'm the morning. The shuttle service ( contacting them when arriving at the airport) it's very convenient. Breakfast starts at 3am, which is very useful as well. Bedroom is ok and staff helpful

Hello Mrs P, We thank you for your comments following your stay at IBIS BUDGET Saint Exupery. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the greatest reward for all our teams. We look forward to welcoming you again, we wish you a very nice day. Best regards. Nicolas Assistant d'exploitation confirmé

Customer review rating 3.5/5

Artemis K. Families - Confirmed reviews ALL

We chose the hotel because of its proximity to the airport as we had an early flight and offered a shuttle option. The shuttle though was a six seat mini van that had no seats available at the time we checked in which caused a frustration as we would end up walking in the airport with baggage and two small kids. Other than that, the room was very spacious, esp for an ibis budget. Room also clean and beds comfortable. Stuff was kind. We also had breakfast which is provided from 3 am. Breakfast was really basic but most importantly it was not fresh. Bread and brioche slices could have been from yesterday's breakfast. Also coffee was more milk with coffee rather than a cappuccino. Easy check in and check out.

Dear Artemis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay We will inform the manager food and beverage about your feeling for the breakfast. We hope to see you again very soon. Sincerely, Nicolas Assistant d'exploitation confirmé

Other web-users rate our hotel

  • 1,728 reviews 9.1/10 Location
  • 1,394 reviews 6.1/10 Room
  • 1,662 reviews 9/10 Service
  • 25 reviews 7.9/10 WiFi
  • 849 reviews 7.8/10 Value
  • 509 reviews 7.2/10 Cleanliness
  • 477 reviews 7.7/10 Breakfast
  • 5 reviews 2/10 Wellness Area

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