Novotel Lyon Bron Eurexpo Hotel 4 stars

Ras

Pleasant stay. Room & amenities were very satisfying. Floor chamber maids have been friendly & helpful. Wi-Fi brokedown during dinning experience twice in a row. This has caused long wait in service. On the second evenig, a dark haired young man who waited on us at the bar on the day of our arrival had given us the extra attention just when we needed it during our dinner on the second evening. To this gentleman & to the chambermaids, we would like to congratulate you on your efforts in making our stay a pleasant moment

This is the second time i use that hotel and it will not be the last

- electricity cut (last stay) - no hair dryer (last stay) Frequent issues (already stayed in ~6 different rooms in this hotel) - VDCAST not working 1/3 times - WIFI working 1/2 time - noisy electric equipment (lamps make a small but repetitive noise even when switched off)

Not the most exciting location in Lyon but practical if you want to avoid jams of Lyon center. Clean, modern, good food in the restaurant

Your welcome was great and I was happy to tuck in to one of Novotel's lovely beds after having ordered breakfast for 11am-11h15 the next morning by filling out the card and placed it on the outside of my door . I had a good nights sleep. 11am came and went without any breakfast. So did 11.15. When I tried to call room-service, I found that the telephone in my room did not work. Neither did it work for calling reception. I opened your website and called the number indicated as yours. This took me to a reservation center away from the hotel. They tried to call reception during around 15 minutes without luck. They gave me the direct number to your reception for me to call myself. I did so for about 10 minutes with no one answering. I then heard some noice outside my door and managed to find your house-keeping staff. They went to find room-service. Room-serviced delivered my breakfast at 11.46. I was now half an hour late as I had been busy trying to reach your staff rather than getting myself showered and ready for the day. Extremely annoying and really completely un-acceptable for a €125 night stay.

personnel tres agreable

The room was too warm, and noisy with the window open

pleasant atmosphere, staff friendly and well established in english communication. Only downfall was that dispite putting a do not disturb notice on door i was awoken three times (night shift worker) by house cleaning team and management. I understand i should now inform when booking but what is the point of the do not disturb sign?

Great location, friendly staff nothing was too much trouble. Rooms were clean and modern. Restaurant was amazing, best food we've had so far. Would definitely recommend this hotel if you are staying in Lyon.

Hotel has had a refurb since we last stayed 2 years ago which aesthetically is nice. However, aircon in room is non-existent and new ground floor and restaurant layout terrible. Breakfast was a complete disaster area - we had to sit in the main reception area, lay our own table whilst children ran around playing table tennis. Breakfast mediocre at best and layout of food terrible. Restaurant evening menu is very limited and the food we had was very poor quality and expensive. All staff had summer team t shirts on and there was no evidence of any management. Staff seemed out of their depth and front of house not professional. Hugely disappointing from a brand we use frequently.

We could not sleep because the room was fairly hot. We had to change room midnight but the other room was no better, however, we could open the window to get some cool air, however both rooms given were on ground floor to leave windows open. Hotel could not make AC working in the rooms or provide fans

The hotel was as expected and in a nice good location. We travel with car and I had no problems finding the hotel. The parking was free and plenty parking was available. The parking is secure. Hotel was well decorated and Novotel quality. They have a nice pool which is unheated and we were unable to use due to the weather not being on our side. Otherwise we enjoyed the stay. The one thing we considered to be odd is there was a DOOR BETWEEN TWO SEPERATE ROOMS !!! I first thought that the door was locked but it was suddenly opened by children staying in the next room. First, I was shocked as luckily we had not left the room and were trying to settle down. But our stuff could have been easily stolen. However we informed and it was swiftly resolved and ended having two rooms to ourselves. I think these kind of things should have been checked before booking guest in. Some people leave valuables or even their children in the room while they use facilities in the hotel. There other minor thing is that I learnt they only give the person that booked the room, the welcome drink. But this was also resolved swiftly. My experience has been that Novotel always offer drink to all the guests on the same booking. I always had welcome drink for all of us. Apart from these two things the hotels is fine and 4 star. There was no other problems. Staff was helpful and friendly.

This hotel is usually great but on this occasion the room was far too hot overnight in spite of turning the temperature down and finally opening the window. I suspect this was in part due to unseasonably warm weather. The rooms are very good, with a huge 55” Samsung TV. The restaurant is quite good, but the choices on the menu and wine list were somewhat limited. I would like to see a better range of dishes and wines.

I had a very Pleasant stay. The room is perfectly all Right. You can even open the windows. Breakfast is very good, plenty of choice.Only the evening menu in the Restaurant is not suitable for veggies at all. But the service at the bar was wonderful, quick and funny.