Novotel Lyon Bron Meeting & Events 4 stars

Customer review rating (ALL Rating) 4.2/5 1,076 reviews

Best price
guarantee
Novotel Lyon Bron Meeting & Events - Image 1
Novotel Lyon Bron Meeting & Events - Image 2
Novotel Lyon Bron Meeting & Events - Image 3
Novotel Lyon Bron Meeting & Events - Image 4
260 Avenue Jean Monnet, 69500 BRON, France

Description

Hotel extras

  • 10,765 sq.ft. of meeting spaces with tailored expertise for your events

  • Free and secure 250-bay car park, Electra Supercharger charging stations

  • Gourmet Bron restaurant with large sunny terrace

  • Family rooms of 258 sq.ft., communicating rooms on request

  • Strongly committed to CSR with our 2024 & 2025 Green Key certification

Our accommodation(s)

Hotel location

Novotel Lyon Bron Meeting & Events

260 Avenue Jean Monnet
69500 BRON
France

GPS:45.72512, 4.929742

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMET BRON - BRASSERIE MAISON

A modern interpretation of the traditional French brasserie. Lively at all times of day, our restaurant offers simple, high-quality gourmet cuisine with regional influences in a relaxed setting with an open kitchen.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,076 reviews

TripAdvisor Rating  3.7/5  1,189 reviews

Customer review rating 4.0/5

Bela S. Business - Confirmed reviews ALL

I have been using this Hotel since 2002. However, I'm not entirely sure why this HVAC system cannot be a little more user-friendly. In the summer, it's too hot, and in the winter, the room only gets down to 20 °C. Fortunately, the reception provided me with an additional heater, which solved this issue. Except for this, I guess, this is a very good hotel, and the staff is also full pro.

Dear Guest, Thank you very much for your loyalty all year long it truly means a lot to us! We appreciate your feedback regarding the AC system. We understand that comfort is key, and we’re glad our team was able to assist you. Your comments help us keep improving, and we hope to offer an even better experience for you in the future. We look forward to welcoming you back soon! Best regards, Eliana Assistant Front Desk Manager

Customer review rating 3.5/5

Titis K. Friends - Confirmed reviews ALL

Good location, with supermarket/bakery just across the road. Comfortable room, nice garden, small swimming pool. But, the key cards kept getting errors, we had to ask reception to reset numerous times, sometimes 2 or 3 times a day. Also, the cleaners didn't always care that we put do not disturb sign on the door. They still came in anyway, which woke me up! Though they left quickly, I wasn't able to get back to sleep.

Dear Guest, Thank you for your feedback. Yes, key cards can sometimes become demagnetized when they come into contact with phones or other electronic devices, and we apologize for any inconvenience this may have caused during your stay. We are also sorry to hear about the issue with the housekeeping service and will make sure to pass your comments on to the relevant team to improve our service. We appreciate your understanding and hope to welcome you back for a smoother experience next time. Best regards, Eliana Assistant Front Office Manager

Where do the reviews go.

TripAdvisor rating 1.0/5

Ian H TripAdvisor review

Travelled here in August for pitstop on the way to the South of France. This is the third review I have written and they all get deleted. February no water in the morning, this time just poor service. Previous time they gave away our booked room and we had to move at 1am to another hotel across the city.

Customer review rating 2.0/5

Joanne C. Families - Confirmed reviews ALL

The hotel is in a good location. However service within the hotel is extremely poor. When checking in the person in front was offered breakfast and directed to their room. However we were not just given the key and told the door number. We ate in the restaurant in the evening, food was superb but we waited to order, then people around us arrived and recieved their food, we waited around 30 minutes between courses. We ordered a desert and coffee which never arrived as we gave up waiting. It appeared there were a number of seasonal young staff, often chatting and standing around. Nobody appeared to managing or supervising. We also ordered two beers, one was OK but the other was not filled correctly with lots of froth. I asked if he could fill it properly and was told he couldn't do that as this was how it was done. It was ridiculous as you could see the two drinks were completely different. I always use Accor but was left very disappointed after this stay

Dear Madam, Thank you for your feedback regarding your recent stay at Novotel Lyon Bron Meeting & Events. We are pleased to hear that you appreciated our hotel's location and the quality of the food in our restaurant. However, I sincerely apologize for the service shortcomings you experienced during your stay. It is concerning to learn about the inconsistencies in the check-in process and the delays you faced while dining. We strive to provide attentive service and I regret that this was not your experience. Your comments regarding the staff's performance and the handling of your beverage order have been noted, and I assure you that we value such insights as they help us improve. We take guest satisfaction seriously and I appreciate you bringing these matters to my attention. Thank you for your loyalty to Accor, and we hope to have the opportunity to restore your faith in our services in the future. Best regards, Camille RUCKEBUSCH Directeur Général

Customer review rating 4.5/5

Matthew H. Families - Confirmed reviews ALL

We have always stayed in the higher category rooms when we stay, so we’re not aware the standard did not have a fridge. The staff acted immediately and found us one (of two booked) an upgraded room due to needing the fridge for medications. Staff lovely, food in the evening was very good.

Dear Sir, hank you for choosing to stay with us during your journey and for your kind feedback. We’re glad you found the room clean and the location convenient. It’s wonderful to hear you enjoyed the nearby bakery ! Please note that refrigerators are available only in our Executive rooms, but don’t hesitate to ask at reception, we have a fridge available for guest use. We appreciate your comment about the pool temperature and hope to welcome you and your family back soon for another pleasant stay. Kind regards, Eliana Assistant Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 240 reviews 8.9/10 Location
  • 700 reviews 5.1/10 Room
  • 682 reviews 8.6/10 Service
  • 5 reviews 8.6/10 WiFi
  • 352 reviews 4.7/10 Comfort
  • 308 reviews 7.7/10 Breakfast
  • 246 reviews 5.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Lyon

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.