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We checked in to the hotel, having a discussion on buying breakfast or not as it was not included in the stay. We were told we could make our decision the following morning. When we then came down we we refused to buy breakfast by a very unfriendly and patronizing receptionist. Who then told us we could have some breakfast after I repeated the conversation from the night before but only if we would leave the table within 30 minutes. We then looked at the breakfast and decided it was almost empty and what was left looked very little appetizing. So we dropped breakfast.

Lovely staff, very clean and modern lovely hotel.

The hotel room is clean, there was a good breakfast and free coffee and tea in the hotel. Comfortable beds, clean and comfortable toilet and shower. Nothing to complain about the room. No restaurant for dinner, so you should take that somewhere else.

Mission Accor group sensé of hospitality - interrupting lunching staff uppn arrival - platinum benefit of later checkout not fulfilled because of lack of rooms availability while hôtel capacity was well below 20% - pour internet connection in room 324 needing transfer of room

staff always available and helpful. Room and hotel always clean

I like Ibis, because I'm never disapointed. I <was greated with a welcome glass of wine, which made my day ! The staff was lovely, bed was comfortable, no noise during tyhe night, and great music playlist for breakfast :)

New hotel in town. Very confortable my room with desk and sofa. Hotel without restaurant (they can order pizza). Coffee machine and water in the lobby. Free-wifi. Parking in front of the hotel with limited places.

We stayed for 3 nights, the hotel is in a great location, just a 20 minute, scenic walk from Haarlem station. The staff are friendly and check in was really easy We had an early start on day 1, so had a nap when we checked into the hotel, we were rudely woken by the fire alarm sounding, turns out it was the fault of another guest so cant blame the hotel, but good to know the alarm works The safe didnt work when we arrived, but it was fixed pretty quick after we arrived. The towels were very smelly, we had them changed daily (Which I wouldnt normally do) but the smell was too much! The aircon didnt work at night, which meant we had to sleep with the windows open, which, when youre on a busy junction, was a little noisy Bathroom floor was filthy Vending machines are super, ridiculously expensive

Unfortunately we had to patk our car 500m from the hotel as there was no place anymore ( even with open spots ) and parking outside the reserved spots was not allowed ( but in the morning 4 cars were parked outsed the 'lines '

Very nice hotel w/ efficient, professional staff. Located within easy walking distance (+/- 1 Mile) of Haarlem Center and many of the attractions there. 5/10 mile to Bloemendal station for train to Haarlem & connections to anywhere in Netherlands. Breakfast buffet is very good if a trifle expensive but that is true throughout Netherlands. One strange aspect were very low rhythmic sounds through the structure after about 23:00 hours. First thought it was guests blasting rap station from the multiple FM radio choices on the TV. However, here @ Ibis Stuttgar North same phenomenon - must be part of the building air and heating systems at Ibis hotels.

We stayed at this hotel for four nights from 15-19 Apr and found the hotel team to be very unhelpful and not at all interested in anything to do with customer service. Here are a few examples - On arriving, we were not allowed to park in an empty bay even though it wasn't allocated to anyone. No help offered whatsoever in finding alternate parking options. There was no info provided on whether our booking included breakfast which we later found (on day 4) that it didn't and it was going to cost us an additional 160 Euros - hotel staff response was 'we may have forgotten to mention it to you on check in but its chargeable'. We drove through 5 countries before arriving in Netherlands and stayed at Accor properties everywhere and in each case the reception team made sure to specify whether breakfast was included in our rate or not. The tissue box in our room was nearly empty when we arrived and on finishing it was never replaced by the housekeeping team despite mentioning it a few times. The safe alarm went off in the middle of the night due to batteries about to die and the maintenance guy didnt have the right screwdriver (standard cross style) to open the battery cover. Its a shame as we've always experienced great customer service with Accor but they seem to have got it wrong with the staff at this hotel!

Ibis style hotel in Haarlem city, fantastic stay with my wife, very clean, friendly staff, good breakfast. The hotel ia very popular lots of guests but noise free. 24 houre free coffee and tea, not many places would do that.

A modern clean hotel! Very friendly staff! Rooms well laid out bathroom particularly nice and spacious. Train is 5 mins away with quick access to Harleem city centre and Amsterdam! Great stay would come again!

We were in this hotel one night and had a really nice stay. The rooms were tidy and the breakfast was tasty. The interior was trendy and the staff was kind. The city center of Haarlem was only 2,5 km away.