Novotel Amsterdam Schiphol Airport Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 11,305 reviews

ALLSAFE approved hotel

Information message

Novotel Amsterdam Schiphol Airport
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+ 22 Services

Hotel extras

  • An ALLSAFE NSF certified hotel.

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS hoofddorp
netherlands

Fax: (+31)237470399

Check-in from 15h00

Check out up to 12h00

  • CONNEXXION:  300/310 HOOFDDORP

  • By plane

    SCHIPHOL AIRPORT At 6.5km / 4.04 miles

  • By plane

    SCHIPHOL AMSTERDAM At 6.5km / 4.04 miles

  • By train

    HOOFDDORP At 0.2km / 0.12 miles

  • By train

    HOOFDDORP STATION At 0.35km / 0.22 miles

GPS:52.291615, 4.701503

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET BAR RESTAURANT

The GOURMET BAR restaurant is at the inspiring and vibrant heart of the hotel and offers an informal, friendly eating and drinking experience where people can enjoy trendy drinks and eat fresh, healthy and inspiring dishes from our open kitchen.

Our accommodation(s)

The hotel offers rooms in 4 categories - Standard, Executive, Junior Suite and Superior Suite. All rooms are bright, modern, quiet and feature a bath or walk-in shower, small fridge and free WiFi. Connecting rooms and family rooms are available. Each room comes with individual air conditioning, LCD TV, an in room fridge for personal use and free WIFI. The bathroom is spacious and features a bath or walk-in rainshower. The hotel has several rooms for guests in a wheelchair and is 100% non-smoking.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 417

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Amsterdam Schiphol Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,305 reviews

TripAdvisor Rating 4.5/5

1,340 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Alexander A. Friends - 06/01/2022 Confirmed reviews ALL

Friendly staff! Clean room

Dear Mr. Castillo, We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you especially enjoyed your morning coffee, as we believe a good start in the day makes all the difference! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luise Schulz, Duty Management Trainee

Comfortable and well located

Customer review rating 4.0/5

Natali Business - 05/01/2022 Confirmed reviews ALL

I stayed at this hotel for a recent business trip and was happy with my stay. The room is spacious and well set up, and the hotel is minutes from the train station that connects directly to the airport.

Dear Natali W., Thank you for sharing your experience with us. It is much appreciated! The kind words about Sarah are shared with her, thank you! I am glad that your stay was comfortable. If we can do anything to make your stay even more comfortable next time, please let us know! Kind regards, Eefke Jr. Duty Manager

Very good stay

Customer review rating 5.0/5

Krishna Families - 29/12/2021 Confirmed reviews ALL

I visited the hotel after almost 2years. This time with family for leisure and hotel staff were very friendly. I called the hotel the previous day to enquire and the front desk staff who took my call was very friendly, made our stay very special with a welcome message, suggestion for amsterdam light festival. Kids really loved the customized greeting card, welcome message and hospitality of the staff. Thank you for making it a very pleasant and memorable stay with family.

Dear Mr. S., Thank you so much for the nice words! It was a pleasure having you in the hotel again, with your family this time. I passed the compliments to my colleague who made the card, and thank you so much for mentioning me as the special contributor during the stay. It is much appreciated! It is more then pleasant to see the enthusiastic reaction of your children! On behalf of team NASA i would like to wish you a wonderful 2022! Kind regards, Eefke - Jr. duty manager

Good Stay

Customer review rating 4.0/5

Gf Business - 27/12/2021 Confirmed reviews ALL

Efficient and kind service. Clean and up to date. A good stay.

Nice room

Customer review rating 4.0/5

Francois Business - 27/12/2021 Confirmed reviews ALL

Big room with all the things you need. The bed was really comfortable and I slept well

Disappointed

Customer review rating 1.5/5

Yannick Families - 26/12/2021 Confirmed reviews ALL

First and for most a hotel that is not at the airport or doesn’t have a shuttle to the airport should not be named airport hotel. Standing up early to have breakfast before a long flight and hearing that today there will be no breakfast just ruins your trip.

Dear Mr. D., Thank you for the recent stay and your feedback. First of all, my apologies about the breakfast. This is not the usual service we provide to our guests. Regarding a hotel shuttle, our hotel aims to be as sustainable as possible. As we are located within walking distance from the bus and train station, we advise our guests to take the public transport when possible. From Hoofddorp station you can get to the airport in 4 minutes up to 28 times per hour. Furthermore, it currently is mandatory for employees to wear a facemask during work. I would like to ensure you that we have taken this matter up internally with the colleagues involved as this is a matter we take very seriously. I hope to have hereby informed you sufficiently and if there are any further questions, please do not hesitate to contact me. Kind regards, Eefke Jr. Duty Manager

Absolutely PERFECT!

Customer review rating 5.0/5

Andrea R. Solo - 14/12/2021 Confirmed reviews ALL

One of the best hotels I have ever stayed in!! Staff is amazing and the hotel is modern and close to the train station to go to the airport in just 5 minutes. There is a tablet in the room to order room service and to do pretty much everything. A massive THANK YOU to the front office team for the upgrade and especially for the little gifts for Sinterklaas! Even with covid restrictions, I had a truly wonderful stay and I can't wait to come back!

Great hotel, wonderful staff, very well located for Schiphol

Customer review rating 5.0/5

Piet-jan S. Families - 10/12/2021 Confirmed reviews ALL

Beautiful hotel with very comfortable rooms and beds! Staff is extremely helpful and friendly. We had a wonderful stay there. Railway station Hoofddorp is very nearby to catch a train to Schiphol.

Dear Piet-Jan S., Thank you for staying at NASA. Our team is doing their best to give our guests a memorable experience. Therefore it is pleasant to hear that you had a great stay. The compliments are passed to our team! Wishing you a merry Christmas. Kind regards, Eefke Jr. duty manager

overcharged

Customer review rating 1.5/5

Sebastian H. Business - 09/12/2021 Confirmed reviews ALL

Not very happy about beeing charged for an empty minibar. There was nothing in the minibar at arrival and at check-out i was billed for Still water, sandwich and salade with a total of 14€. Maybe it had to do with the order of early check-in and stress (i didn´t use the early check-in as i arrived at 14.45, but understand that it´s charged anyway by some hotels, but 21€ is a bit much) Due to stress i didn´t contact the reception. Espresso machine was not filled with water and maybe not much to conplaint about, but when one book a suite, one expects it to be satisfying and meet a certain standard. staff in reception was nice and helpful (exept the fact that i told them that minibar was empty and bill was wrong) Breakfast was very nice and over expectation. Still the fact of being charged for and that the minibar was empty result in a low rating.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel Amsterdam Schiphol Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Concerning your feedback with the empty mini bar, I can confirm that our mini bars are empty as we are not allowed to refill them due to the corona restrictions in the Netherlands. Therefore, we are providing a small store, called the Foodwall, directly next to the reception where you can buy all kind of snacks, drinks and sweets. As the Foodwall is mentioned on the final bill as "'Mini Bar"', I had a look in your billing and can confirm that the charge for the mini bar was actually a charge for the Foodwall. It would be great if you could inform us if you bought anything from the Foodwall during your stay, so that we can act based on the information. Furthermore, I also had a look for the early check-in and I see that you requested it already beforehand and therefore it gets charged automatically by our system. For the next time it is also possible just to call in advance and then we can note it down and put it manually in our system just when needed. Our usual charge for an early check-in is 10€ per hour when arriving before 15:00. For the inconvenience with the espresso machine, I can just apologize and ensure that a internal follow up will be made in order to avoid such inconveniences in the future. Besides that, I am glad that you enjoyed our breakfast and that our Front Office Staff was helpful and kind. Again, I am sorry for the inconveniences and we will make sure that during your future stays, these kind of errors will not occur. I wish you already a great advent time and hopefully we can welcome you soon back at our hotel. Kind regards, Gabriel Tschelisnig Manager on Duty Trainee We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location for airport

Customer review rating 5.0/5

Malcolm Business - 08/12/2021 Confirmed reviews ALL

Overnight stay prior to visiting a trade convention at the RAI and then flying back to UK. Everything was fine even though rigorous Covid restrictions in place. Everything had to be closed by 8pm, nice meal in restaurant, very helpful staff.

Dear Mr. B., Thank you so much for sharing your experience with us. It is always lovely to read beautiful reviews like this one, especially during the pandemic. Our team is always trying their best to provide our guests with a good experience. On behalf of team Novotel Amsterdam Schiphol Airport, Merry Christmas! Hopefully we may welcome you again in the new year. Eefke Jr. Duty Manager

Everything okay

Customer review rating 4.5/5

Jakub Business - 08/12/2021 Confirmed reviews ALL

Everything was okay, no problems, nice and clean hotel, breakfast also tasty.

Dear Jakub C., Thank you so much for this wonderful review. I am glad that you enjoyed our breakfast buffet! Hopefully we can welcome you in the new year, but for now: Merry Christmas! Eefke Jr. Duty Manager

A superb stay

Customer review rating 5.0/5

Grzegorz Business - 06/12/2021 Confirmed reviews ALL

My third stay in this Novotel was amazing. Great people who work in the property. Delicious and generous welcome gift, in fact it was a full meal, I couldn’t have image it better. Everyday a free snack and drink in the hotel shop Foodwall - simply great. Fresh orange juice for breakfast - please keep it in the offer. Last but not least, welcome letter in my native language - warm greetings for the person who wrote it.

Dear Mr. L., Thank you so much for the nice words. Our team did their best to make you feel like home. The compliments and greetings are passed to the team members who prepared the welcome gift and the letter! We can not wait to welcome you again. Merry Christmas! Eefke Jr. duty manager

Nice hotel, good stay

TripAdvisor rating 4.0/5

eebee2021 Couples - 28/11/2021 TripAdvisor review

Nice hotel for a layover when flying out of or into Amsterdam Schiphol Airport early or late on the day. Also nice for a short get away to visit nearby Amsterdam, Zandvoort or Keukenhof. Nice friendly staff good rooms and plenty of facilities. They also have bicycles so you can explore the lovely Dutch countryside or easiky go to Hoofddorp center for zo shopping.

Take advantage of travelers during COVID

TripAdvisor rating 4.0/5

Stephen M Business - 18/11/2021 TripAdvisor review

We had to leave early due to COVID regulation in Amsterdam, and they charged us for the full stay. Hotel is nice, and easy walk to train station, but they follow policy over guest service. Amsterdam is a great town, the rooms are clean and comfortable

Convenient hotel in Hoofddorp (Amsterdam)

TripAdvisor rating 5.0/5

janN7467PO 06/09/2021 TripAdvisor review

Welcoming staff at check-in and at the breakfast. Clean rooms, coffee area and fine beds. The hotels is next tot the Hoofddorp train station which will bring you to Amsterdam Central and Schiphol Airport. We enjoyed the breakfast. Will stay again.

Great hotel, next to NS train station and just minutes away from Schiphol

TripAdvisor rating 3.0/5

694erici2021 26/08/2021 TripAdvisor review

We always have good experience with Novotel especially when we travel with our children. This time we booked a family room, but unfortunately the bed for the children was not made when we entered the room. At first the front desk crew proposed that we would wait at the lobby for about 10 minutes. As we were tired from traveling this was not a satisfactory solution. Therefore we asked for a room that was already prepared, which we got. (It would have been nice if this would have been the first proposed solution.) Apart from that little incident at check-in , our stay was perfect. The hotel is beautiful and just a few meters away from the Dutch railway station. From there it's only on stop to Schiphol airport, so perfect for a stay before or after a flight. Hoofddorp shops and mall is a 15 minute walk from the hotel. As we had some spare time between check-out and our flight, the desk staff guarded our suitcases while we went out for lunch and a walk around town The kids enjoyed the playroom with the Nintendo and the over-sized fussball table.

Dear guest, Thank you for the recent stay and feedback. It is nice to see that overall you enjoyed your time with us. I am sorry to read that we didn't get off with a good start and you can rest assured that I will address this feedback with my team. Nonetheless, I hope you will give us a second chance for a 100% perfect stay and that we will see you back soon! Kind regards, Floris Licht General Manager

Absolutely classy...

TripAdvisor rating 5.0/5

Thaeerco 14/08/2021 TripAdvisor review

The rooms were clean, the price was reasonable, and the service is elegant. Breakfast is delicious but relatively poor due to Corona, check-in and check-out process is fast, staff is smiling and eager to provide a high level service I highly recommend it

Dear guest, Thank you for the recent stay and feedback. It is great to hear you enjoyed your time with us and we really hope you will come back to us agaub after Corona so you can enjoy our full buffet breakfast offering! Until then, take care and stay safe! Regards, Floris

Excellent stay on Thursday night - Good to train young emplyees

TripAdvisor rating 5.0/5

fjm485 Business - 22/03/2021 TripAdvisor review

I arrived Thursday night for a 1 night stay. I have been welcomed by a young employee, a bit hesitant as it was his first day, but who did everything to make my stay a very nice one. Congrats to the hotel spending time at training employees. Great experience, fantastic room and above expectations service.

Dear guest. Thank you for your recent stay and lovely feedback. Please rest assured that I will share this with my colleagues! We hope to see you back soon! Stay safe! Regards. Floris

Nice hotel and friendly staff

TripAdvisor rating 5.0/5

vandejoeven 24/11/2020 TripAdvisor review

very nice hotel near Amsterdam centre. Parking possibility next to the hotel. Great reorganisation of the breakfest Buffet during the COVID19 period ! Nice and cosy room. Very friendly and helpfull staff.

Dear guest, Thank you for the visit and nice feedback. It is great to hear that despite the circumstances and restrictions we have managed to arrange our breakfast in a way which our guests enjoy. We hope to see you back soon! Regards, Floris

It's getting much better

TripAdvisor rating 3.0/5

odzehl Business - 01/03/2020 TripAdvisor review

The last trip in November 2019 was not satisfactory. There were significant problems getting out of the car parking because international credit card billing did not work. In February 2020 I was back at the hotel and the parking and driving out worked according to standard. The rooms are very good and clean, a reasonable price-performance ratio. But not outstanding. The breakfast buffet is decent and the omelet and scrambled eggs are going almost well. The only tear is the raid-like chaos after the passage of Asian tour groups. However, this fact is not the fault of the hotel, but has to do with the small amount of food for these guests. For business travelers like me, this means that you cannot enjoy breakfast, but that you have to defend yourself by using at least one plate and one cup for table use and seat reservation. The path between the breakfast buffet and your seat should not be too long. The evening menu of the hotel is very small and very Dutch. The few meals are mostly fried and simple. After my question about drinks that are isotonic or low in sugar, I was offered Sprite or 0Cal Coke. I would be happy to explain to the staff the health problems of these two beverages. I was then offered a wonderful mint tea that tasted great. The reception staff is always friendly and helpful. In summary, the stay is highly recommended due to the location and the distance to the airport. I am sure that the few less than perfect processes can be stopped in the foreseeable future. Enjoy your stay.

Dear guest, Thank you for the recent stay and constructive feedback, which I will share and discuss with my team whereby we will see how we can improve on our breakfast service for our business guests while groups are staying with us. With regards to the low in sugar drinks I would appreciate if you could explain to me why sprite and coke zero (both with 0% sugar) are not the right thing to offer. Could you please email me via floris.licht@accor.com so that I can share your feedback with my team? Thanks and kind regards, Floris Licht General Manager

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