Novotel Amsterdam Schiphol Airport 4 stars

Dear Yi, Thank you for taking the time to leave a review of your recent stay. We are glad to hear that you found our receptionists friendly and warm. However, we apologize for the inconvenience caused by the double charge on your credit card. We can inform you that this issue has been dealt with and we will contact you directly. We understand your concerns regarding the slim desk and the bathroom issues you encountered. We appreciate your feedback and will take it into consideration for future improvements. We also encourage our guests to contact us directly for any big issues so that we can find a solution promptly. We look forward to welcoming you back on a future trip. Best regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Dear Victoria, Thank you for sharing this feedback about your recent stay. We are delighted to hear that you enjoyed our restaurant and found our staff to be excellent. Your compliments will be passed on to our team. We appreciate your feedback regarding the room cleanliness and the shower temperature. We apologize for any inconvenience this may have caused during your stay. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure a better experience for our future guests. Your satisfaction is important to us, and we will continue to work on improving our services. We look forward to welcoming you back on a future trip. Best regards,

Dear Tyrone, Please accept our sincere thanks for this kind feedback. We are delighted to hear that you enjoyed our friendly team, comfortable rooms, delicious food, and convenient location. It's also great to know that our efforts to create a memorable stay for our guests are appreciated. However, we apologize for any confusion regarding the welcome drink for our ALL - Accor Live Limitless loyalty program members. As a Silver status member, you should have received a welcome drink voucher upon check-in. We will ensure that our team is reminded of this benefit for our valued members. Nonetheless, we are pleased that you found our hotel's sustainability initiatives satisfactory. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Dear Sandrine K., Thank you for sharing your opinion after your recent stay. We are delighted to hear that you appreciated our convenient location near the train station, making it easy to access Schiphol and other nearby attractions. It's great to know that your business trip was enjoyable and that you found our hotel suitable for your needs. We are also pleased that you are satisfied with our efforts to replace single-use plastic items with more ecological alternatives, as we strive to be an eco-friendly hotel. Once again, thank you for your kind words and for being a valued member of our ALL – Accor Live Limitless loyalty programme. We hope to have the pleasure of welcoming you back to our hotel in the future. We look forward to welcoming you back on a future occasion. Best regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Dear Sanjit, Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient, close to the airport and public transportation. It's great to know that our efforts to provide a comfortable stay and eco-friendly alternatives have been appreciated by you. Your kind words and high recommendations are truly valued. We look forward to welcoming you back on a future occasion. Best wishes, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport