Dear Asle, We appreciate you letting us know about your recent visit. We are delighted that our location made your arrival so easy and that your stay perfectly matched your family’s needs. Our team is also glad you felt well looked after throughout your visit. Even so, we are sorry that the extra bed was not prepared for your arrival. Our reception team is always available to help with any oversights like this, so please do reach out next time and we will sort it straight away. Nonetheless, we are pleased you enjoyed your welcome drink. We hope you were able to appreciate our Dutch design touches and the little details that make our hotel special. We do hope to be able to welcome you back in the future. Kindest regards, Mark Mosselman, General Manager

Dear Michael, Thank you for reviewing your visit. We are pleased that you found our hotel excellent overall. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The situation you described regarding the nighttime alarm is concerning, and we take guest safety very seriously. Our team is trained to manage such events promptly, and we regret that communication was not as clear as it should have been during that moment. Should a similar incident ever occur, we encourage you to reach out to our reception directly so we can assist you immediately. We hope that you will return in the future. Best regards, Mark Mosselman, General Manager

Dear Nikola, We appreciate you sharing your comments with us. We are pleased that the bathroom lighting suited your needs for reading your documents. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that the room lighting felt inadequate and that certain amenities were missing from your accommodation. Our team is always available at the reception to assist with any requests that can make your stay more comfortable, and we encourage you to reach out directly whenever an issue arises so we can find a solution on the spot. We would love to have you return in the future. Best regards, Mark Mosselman, General Manager

Dear Owen, Thank you for reviewing your visit. We are delighted to hear that your experience was enjoyable overall. It is also great to know that our bar team made a pleasant impression during your stay, and we will be sure to pass along your kind words to them. However, we are sincerely sorry that your check-in did not run as smoothly as it should have. Our priority desk is indeed available for Accor Gold members, and we regret that this was not communicated clearly at the time. Our front desk team is always on hand to assist, and we encourage you to reach out directly if anything feels amiss, so we can put things right on the spot. Finally, we are glad to know you find our location so convenient for reaching Schiphol, with the station just a short walk away and trains running every ten minutes. It would be our pleasure to have you return in the future. Best wishes, Mark Mosselman, General Manager

Dear Kasia, Many thanks for sharing your review. We are thrilled that you found your room beautiful and enjoyed the great view from it. Our team takes pride in offering a comfortable setting with views over the surrounding area, and it means a lot that your business stay left such a positive impression. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Mark Mosselman, General Manager

Dear Bobby, Thank you for choosing us. We are delighted that you found your room so clean and enjoyed the food at our Gourmet Bar restaurant. Our team takes great pride in maintaining high standards of cleanliness and serving fresh, inspiring dishes from our open kitchen. It is wonderful to know that your business stay with us was excellent from start to finish. Our location near Hoofddorp station makes it easy to reach Schiphol Airport in just four minutes, and we are glad everything came together for a seamless visit. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Mark Mosselman, General Manager

Dear Holger, Thank you for taking the time to share your thoughts with us. We are glad you found our hotel conveniently located and that our team made you feel so welcome. Your kind words about our friendly service mean a lot to all of us. That said, we regret the shortcomings you noticed in your room and on the 13th floor. We have shared your observations with our maintenance team so they can address these items without delay. For any larger concerns during a future stay, please reach out to us directly so we can find a solution on the spot. Nonetheless, we are delighted that your overall stay was so enjoyable. Our location near Hoofddorp station makes reaching Schiphol and Amsterdam easy, and we hope you were able to take full advantage of it. Thank you again; we hope that you will return. All the best, Mark Mosselman, General Manager

Dear Frank, We thank you for taking the time to provide us with your feedback. We are pleased that you had a good stay overall at Novotel Amsterdam Schiphol Airport. However, we are sincerely sorry that some aspects of your experience did not meet your expectations. Our team is always on hand to address any concerns during your visit, and we encourage you to reach out directly when an issue arises so we can resolve it on the spot. Our soundproofed rooms are designed to provide a restful environment, and our front desk is available 24 hours a day to assist with any inconvenience. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Mark Mosselman, General Manager

Dear Mariusz, Thank you for choosing us and for sharing your review. It is great to hear that you found our team to be attentive and that we could start your mornings the right way with a tasty breakfast. However, we are sincerely sorry that the check-in process did not meet your expectations. To speed things up, we offer an online check-in option that lets you skip the queue, as your key can be prepared before you arrive. Should you encounter any delays in the future, our team is always available to assist you directly so we can resolve things on the spot. Nonetheless, it is a pleasure to know that your overall stay left a positive impression. It would be a pleasure to see you again on a future occasion. Kind regards, Mark Mosselman, General Manager

Dear Mikael, Thank you for your valuable feedback. We are delighted that you found our rooms comfortable and our conference facilities well suited to your business needs. That said, we regret the discomfort caused by the fire alarm during your stay. We understand how unsettling an evacuation can be, especially at night, and we are sorry that the assembly point procedure was not clearly communicated. For any concern of this nature, our team is always available on site to provide immediate assistance, and you can also reach us directly so we can address the matter together. Finally, it is wonderful to know that you really liked the hotel overall. Our location near Hoofddorp station makes it easy to reach both Schiphol and Amsterdam, and we hope you were able to appreciate the convenience during your business trip. We hope to have the opportunity of welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Henry, Thank you for your honest feedback. We are delighted that you found our hotel well located and enjoyed a comfortable stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The service and meal you described in our restaurant are not reflective of the experience we aim to provide, and we regret that your evening was impacted by these shortcomings. We will share your comments with our Gourmet Bar team so they can reflect on what happened that evening. For any significant concerns, please feel free to reach out to us directly at H7… so we can address them personally. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Mark Mosselman, General Manager

Dear Panagiotis, Thank you for taking the time to share your thoughts with us. We are pleased that you valued our rooms and enjoyed the restaurant. It is equally rewarding to hear your praise for our team, and we will ensure Tarek is acknowledged for his warm, attentive service. That said, we regret that certain elements of your stay fell short of your expectations. Your feedback on the breakfast buffet and dessert availability has been noted. If any issue arises during a future visit, our colleagues can assist you immediately to arrange a prompt solution. Nevertheless, our position near Hoofddorp station provides swift links to Schiphol and Amsterdam, which we hope contributed positively to your business trip. We hope to have the opportunity of welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Elke, Thank you very much for your feedback. We are delighted that you enjoyed our breakfast buffet. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The issues you describe in the room are not reflective of our usual standards, and we deeply regret the inconvenience caused by the early morning alarm on such a special occasion. Our team is always available at reception to address any concerns on the spot, and we encourage you to reach out directly whenever something falls short so we can find a solution right away. We also take note of your feedback regarding the water and the ease of access. Finally, we are glad to know that our location proved convenient for your business trip. It would be a pleasure to welcome you again. Best regards, Mark Mosselman, General Manager

Dear Silja V., We really appreciate your feedback. We are sincerely sorry that several aspects of your experience did not meet your expectations, especially given how frequently you stay with us. Your comments on the arrival process, the dining options, and the pace of service have been carefully noted. Our online check-in is available to help streamline arrivals, and guests who complete it before 3:00 PM can often access their rooms using a digital key on selected floors, bypassing the front desk entirely. We also offer an express breakfast box for departures before 06:30 as an alternative to the full buffet. Should any concern arise during a future visit, we encourage you to reach out to us directly at the hotel so we can address it on the spot. We look forward to seeing you again in the future. Kindest regards, Mark Mosselman, General Manager

Dear Katerina, Thank you for taking the time to share your feedback with us. We regret that your stay did not fully meet your expectations, particularly in relation to the fire alarm incident on the evening of 5 October. The safety of our guests and colleagues is our primary concern, and we adhere to rigorous procedures during any emergency. We appreciate that the situation may have been distressing, especially given your concerns regarding the accountability of all individuals present. We take your feedback seriously and wish to reassure you that our staff are trained to respond promptly and comprehensively. We hope to have the opportunity to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Dear Antonius, It is disheartening to learn that we fell short of your expectations. We are delighted that you found the hotel itself pleasant and the location convenient for your visit. It is also wonderful to know that Lara made a positive impression in the restaurant, and we will be sure to pass along your kind words to her. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. A fire alarm in the early hours is a disruptive experience, and we understand how unsettling that must have been; however, we did, in fact, issue a letter of apology and explanation to all affected guests. For significant concerns like this, we encourage you to reach out to us directly so we can address them properly. We also regret the inconsistency you encountered at the front desk and the rigidity around the early check-in process. Finally, we are pleased that you enjoyed the restaurant despite its limited menu and that our location worked well for your business trip. The whole team hopes to have the pleasure of seeing you again. Best wishes, Mark Mosselman, General Manager

Dear Rani, Thank you for sharing such a valuable review. We are delighted to hear that your experience was enjoyable overall. It is also great that you enjoyed the food at our restaurant and the shower and toiletries in your room. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the shortcomings you noticed with the room’s overall upkeep and the quality of your rest, and our team is always on hand to provide extra pillows or address any concerns on the spot. We also acknowledge your comments about the internet speed and encourage you to reach out to us directly should you encounter any significant issue during a future visit, so we can find a solution right away. Finally, we are glad that our location worked well for your business trip. We all hope we have the pleasure of seeing you again. Best regards, Mark Mosselman, General Manager

Dear Junnmow Y., We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the disappointment you experienced with our team, particularly at the reception and with housekeeping service. Our hotel strives to provide a welcoming environment for every guest, and it is unfortunate to learn that your interactions did not meet these standards. Room cleaning is scheduled between 9am and 5pm, but we understand how important it is for our guests to feel cared for and that requests made are handled with courtesy and efficiency. We believe you spoke with the team leader, who was on duty at the time, and we will review your feedback with them to improve our guest experience. We hope your family was otherwise able to enjoy the convenient location and facilities during your visit. We hope to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Dear Mohd F. H. , Thank you for taking the time to share your feedback. We are delighted that you found our hotel well located and enjoyed a comfortable stay with us. Our team is glad you appreciated the convenience of being next to Hoofddorp station, with easy access to trains and buses. We love that our guests can explore Amsterdam and the region so effortlessly. It is great to know that the Amsterdam & Region Travel Ticket added value to your three-day trip and made your travels around the city smooth and enjoyable. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Mark Mosselman, General Manager