Dear Kyle, We are grateful for the time you took to review your recent visit. We are delighted that you found our food service consistent and of high quality, and that our staff made such a professional and friendly impression. However, we are sorry for the delay you faced at the front desk due to the printer issue. We understand how a small technical hiccup can disrupt the flow, and our team is always on hand to resolve these matters quickly. Nonetheless, we are especially pleased that our location worked so well for your business trip and that your overall stay met your expectations. We hope to welcome you back. Best wishes, Mark Mosselman, General Manager

Dear Debra, Thank you for writing a review. We are delighted that you found the room design both stylish and practical. That said, we are sorry our dinner service did not meet your expectations and that the pizza fell short of the mark. Our team is always available on site to help resolve these rare situations, and we encourage you to reach out to us directly whenever something is not right so we can act immediately. Nonetheless, we are glad our location made your trip so easy, with the train station just one stop from the airport and a short walk from the hotel. We do hope to have the opportunity to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Dear Linda P., Please accept our sincere thanks for this glowing review. We are delighted that our team made your business trip a pleasant one with their great service. It is also wonderful to know that your room felt comfortable and spotless. We are glad you enjoyed our tasty breakfast buffet, which we take pride in preparing fresh each morning. The entire team looks forward to welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Michael, Please accept our sincere thanks for this kind feedback. We are thrilled that you found our hotel so easy to reach from the airport, just a quick train ride away. Our team works hard to make every arrival smooth and welcoming. We are also delighted that Iris made such a lovely impression during your time at the restaurant bar. She takes real pride in creating warm moments for our guests, and your recognition means a lot to us. It is wonderful that our food and drinks exceeded your expectations. Our Gourmet Bar team puts great care into every dish, and knowing that the lively atmosphere added to your enjoyment makes us very happy. We are glad you found your room comfortable and spotless, and we appreciate your loyalty as a Gold member. Booking through the Accor ALL App and earning that little discount is exactly the kind of seamless experience we hope to offer. We hope that you will stay with us again many more times in the future. Best wishes, Mark Mosselman, General Manager

Dear Sake, We are delighted that you found our location so convenient, with Schiphol Airport just a short train ride away. Our team is also glad you enjoyed a comfortable stay and appreciated our breakfast buffet. We take pride in offering a relaxed start to the day, with fresh and healthy options served daily. We hope that you will stay with us again many more times in the future. Best wishes, Mark Mosselman, General Manager

Dear B., We appreciate you bringing your concerns to our attention. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comments about the upkeep of your accommodation have been noted, and we regret that our housekeeping fell short during your visit. Our team is always available at the reception to address such oversights on the spot, and we encourage you to reach out immediately should anything ever feel amiss. The extended waiting time you experienced at check-in, particularly during a busy period like the IBC, is something we take seriously. We continuously monitor our staffing levels to match demand, and your feedback helps us refine that process. Should you encounter any significant concerns in the future, please do not hesitate to contact us directly so we can work towards a solution while you are still with us. We hope to be able to welcome you back for an improved stay. Kind regards, Mark Mosselman, General Manager

Dear Daniel, Thank you very much for your kind feedback. We are thrilled that you found our hotel well located and easy to reach. Our team works hard to make every arrival smooth, and it is wonderful to know it made a difference for you. We are equally glad you appreciated the cleanliness of your room and the comfort it offered. Our housekeeping team takes great pride in keeping every space fresh and welcoming, and your recognition means a lot to them. It is also lovely to hear that our staff left such a positive impression. We believe warm, genuine service makes a stay truly memorable, and we are happy our team delivered that for you and your partner. The entire team hope we can welcome you back again soon! Best wishes, Mark Mosselman, General Manager

Dear Diego, Thank you for reviewing your visit. We are delighted that you found your suite comfortable and our breakfast to your liking. We also value your high recommendation score and that our location worked well for your business trip. Even so, we are sorry for the shortcoming in the bathroom amenities. Our team is always at hand to assist with any concern during your stay. Finally, we are glad you enjoyed our convenient position near Hoofddorp station, with easy train access to Schiphol and Amsterdam. Thank you again; we hope that you will return. All the best, Mark Mosselman, General Manager

Dear Robert, Thank you for taking the time to share your feedback. We are delighted that you found your stay pleasant, efficient and convenient. We all look forward to the pleasure of welcoming you back. Our kindest regards, Mark Mosselman, General Manager

Dear Zoubida, Thank you for taking the time to share your thoughts. We are delighted that you found your stay so comfortable and that our team made you feel well looked after. Our location next to Hoofddorp station makes it easy to get around, and we are glad it proved so convenient for your Saturday evening run. It is also lovely to know you enjoyed our breakfast offering. We look forward to the pleasure of welcoming you back. Many thanks again, Mark Mosselman, General Manager

Dear Bruce, Thank you for choosing our hotel. We are thrilled that you found our location so convenient for your stay. Our team works hard to offer warm and attentive service, so it means a lot that you valued it. We are also delighted that your room felt comfortable and that you started each morning enjoying our breakfast buffet. Knowing that everything came together for a perfect stay is wonderful to hear. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Mark Mosselman, General Manager

Dear Janice, Thank you for taking the time to share your thoughts. We are delighted that you felt so welcomed from the moment you arrived. Our team loves making every guest feel at home, and it is rewarding to hear that Jude, Bronte, Tarek, and Brent looked after you so well. We are also pleased that your Limitless status added to your experience and that you enjoyed your welcome drink, amenity, and room upgrade. It means a lot to us that you found everything meticulous and that you loved your stay. Finally, we are glad our location so close to Schiphol and Amsterdam made your visit even more convenient. We all look forward to seeing you again in the future. Best regards, Mark Mosselman, General Manager

Dear Sean, Thank you for taking the time to share your feedback. We are delighted that you found our hotel well presented and our team welcoming. It means a lot to us that you felt at home during your stay. We are also glad you appreciated our location near Hoofddorp station, with Schiphol just four minutes away and Amsterdam a short train ride. We look forward to welcoming you back. Best wishes, Mark Mosselman, General Manager

Dear Zoran, Thank you for choosing our hotel and for sharing your review. We are delighted that you enjoyed your room on the 12th floor, along with the shower and the bed. Our team is also glad the lobby bar felt welcoming and that our location near the airport suited your trip. Even so, we are sorry that the breakfast selection did not fully meet your expectations. Your feedback about the smoothies and the juice machines is noted, and we will share it with our kitchen team. Finally, we are pleased that your stays with us remain consistent, and we value your loyalty as a Diamond member. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Mark Mosselman, General Manager

Dear Francisco J., Thank you for taking the time to share details of your recent visit to our hotel. We are truly sorry to hear that your stay did not meet your expectations. A lengthy wait at the front desk is certainly not the warm welcome we aim to offer, and we regret that only one colleague was available to assist at the time. Your comfort in the room should be effortless, so we are concerned to learn about the inconsistency you experienced with the bedside light and a sense of cool air despite adjusting the temperature. Our individually controlled air conditioning allows each guest to set their preferred climate, and our front desk team is always ready to help should anything feel amiss. We also understand how unsettling it can be when a financial hold remains visible after departure; please be assured that the authorization is released automatically upon check-out, though it may take a few days for your bank to reflect the change. For any significant concern, you are most welcome to reach us directly at +3… or H7… so we can assist you promptly. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Mark Mosselman, General Manager

Dear Dominic, Thank you for reviewing your visit to our hotel. We are delighted that you had a great stay and that Emma made your Monday morning arrival so welcoming. She will be happy to hear your kind words. That said, we are sorry the bar hours did not fully suit your plans. Our Gourmet Bar stays open until half past midnight, and our team is always available to help if you need anything later in the evening. Nonetheless, we are glad you found our location convenient for your business trip. Our hotel sits just four minutes by train from Schiphol and right next to Hoofddorp station, which makes getting around straightforward. We hope to provide you with a more enjoyable stay in the future. Kind regards, Mark Mosselman, General Manager

Dear L., Thank you for your valuable feedback. We are delighted that you found your room very clean and comfortable, and that your stay left you fully satisfied. Our team takes great pride in creating a welcoming environment, and we are thrilled that Jude made such a positive impression. It is wonderful that you enjoyed your welcome drink and amenity as well. However, we are sorry that breakfast did not fully meet your expectations. Our Platinum members receive a discounted rate on the buffet, and we understand your feeling that this differs from what you have experienced at other Accor properties. Nonetheless, we are pleased that your early check-in, suite upgrade, and 5 PM late check-out all added to your comfort. We hope you managed to take advantage of our convenient location, just a short train ride from Schiphol and Amsterdam. We hope that we have the pleasure of welcoming you back. With very best wishes, Mark Mosselman, General Manager

Dear Natalia, Many thanks for sharing your review. We are delighted that you found our location so convenient, just a short stroll from Hoofddorp station with trains running every ten minutes to Amsterdam Centraal. It is great to know you enjoyed our breakfast buffet and the wide selection we offer. Our team takes real pride in making every guest feel welcome, so your words about their helpfulness mean a lot to us. Our hotel is designed to give you a true Dutch experience, from the art on the walls to the honey bees on our roof. The entire team looks forward to welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Paul, Thank you for taking the time to share your thoughts with us. We are delighted that our team made such a difference during a stressful moment, turning your evening around after your flight was cancelled. Our staff take real pride in providing warm, attentive service, so it means a lot that you felt well looked after. That said, we are sorry the internet connection did not meet your expectations. Our front desk is always available to help with connectivity issues, and we encourage you to reach out directly should anything fall short on your next visit. Nonetheless, we are thrilled that you found the entire hotel to be of a very good standard and that your overnight stay turned into a lovely experience. We hope to have the pleasure of seeing you on a future visit. Best regards, Mark Mosselman, General Manager