Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,810 reviews

Novotel Amsterdam Schiphol Airport - Image 1
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Description

Hotel extras

  • 4-star Amsterdam airport hotel, 4 mins by train to Schiphol

  • Well-equipped event space for large and small events

  • On-site bar and restaurant serving international fare

  • Spacious, soundproof rooms & suites with free Wi-Fi

  • 20 mins by train to Amsterdam Centraal

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,810 reviews

Customer review rating 4.0/5

Kasper N. Couples - Confirmed reviews ALL

Good atmosphere. Friendly staff. Only issue was the water pressure on the 7th floor wasn't great, and the water temperature was either extremely hot or just cold, like the thermostat wasn't working. Otherwise a nice hotel, would stay there again.

Dear Kasper, Thank you for sharing your experience with us. We are delighted that you appreciated the welcoming atmosphere and found our team to be friendly. Your satisfaction with the accommodation and WiFi is wonderful to hear. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the bathroom facilities on the 7th floor caused inconvenience during your visit. Please contact us onsite when encountering such issues so we can find a solution immediately. Nonetheless, we are thrilled that you gave our breakfast selection a perfect rating and that Terry made such a positive impression on you. Your smooth check-out experience reflects our commitment to excellent service. We hope to welcome you back for another great stay. Kind regards, Mark Mosselman, General Manager

Customer review rating 5.0/5

Mary A. S. Friends - Confirmed reviews ALL

It was a pleasant stay for my friends and I. We managed our short days roaming around Amsterdam and the region, a walkable train station/bus station, and friendly front desks in charge! Thanks so much will definitely come back one day!

Dear Mary A., Please accept our sincere thanks for this kind feedback. We are thrilled to hear you had a comfortable stay at Novotel Amsterdam Schiphol Airport. It’s wonderful that our convenient access to public transport made exploring Amsterdam and the region easier for you and your friends. We also appreciate your kind words about our attentive front desk team and are glad our ALL Accor app streamlined your booking process. Thank you for being a loyal member with Classic status, we value your continued trust in our brand. We look forward to seeing you again. Kind regards, Mark Mosselman, General Manager

Customer review rating 3.0/5

Czarra P. J. Business - Confirmed reviews ALL

Good location, nice lobby and quality breakfast, but the reception service—particularly from the male staff—was disappointing. On arrival around 9pm, there was one counter open with a staff member assisting another guest. While we were waiting, a male receptionist walked past us to another counter without acknowledging us at all. We were only checked in after the staff member assisting the other guest asked him to do so. During our stay, we also experienced inconsistent and unhelpful communication from reception. On our third day, I called to request clean cups and coffee/tea refills and was told to come down to the lobby so they can hand it over to me. When I did, a male receptionist (not sure if it was the same male staff from that night) just dismissed my request and told me these could only be provided during room cleaning. As our room had not been cleaned the previous day, I then just asked for clean cups, but he just told me to get them from the breakfast area. Overall, the attitude and service from the male reception staff felt dismissive and not in line with what is expected in hospitality.

Dear P. J., Thank you for writing a review of your recent visit and for recommending our hotel. We are glad to know you found our location convenient and enjoyed the ambiance of our lobby as well as the quality of our breakfast offerings. That said, we sincerely regret that some aspects of your check-in experience did not meet your expectations. Our team strives to provide consistent and welcoming service, and we will take your comments into account to ensure all guests feel valued from arrival. Finally, we appreciate your mention of the breakfast variety and hope the central access to public transport added ease to your business travels. We look forward to welcoming you back on another occasion in the future. Kind regards, Mark Mosselman, General Manager

Customer review rating 0.5/5

Ossama H. Families - Confirmed reviews ALL

Upon arrival, the receptionist handling my check-in was clearly inexperienced, and resolving a very simple reservation issue took more than one hour. I had ONE reservation only, booking number QBXDBTKF, which covered two rooms for 2 adults and 3 children. I repeat: one single reservation for both rooms. However, the receptionist incorrectly treated this as two separate reservations and attempted to charge me approximately 200 EUR more than the confirmed amount. For clarity, the confirmed reservation cost was: 2011.00 EUR 91.02 EUR taxes Total: 2102.02 EUR Despite this, I was kept waiting for a supervisor, who was initially unavailable. When she eventually arrived, her attitude was unpleasant, even though the mistake was clearly on the hotel’s side. After more than an hour, I finally received my key cards—only to discover that the rooms were assigned on different floors (11th and 12th), which makes no sense for a family traveling with children, especially after a 5-hour flight from Cairo since 7:00 AM. Imagine arriving exhausted with kids and facing this situation. Later, the rooms were changed to 1119 and 1127, which I accepted to avoid further delays. Regarding payment, I was told to come back to settle the exact amount. I then discovered the following charges: 1112.29 EUR (with my approval) 80 points (with my approval) 925.52 EUR charged directly to my card WITHOUT my explicit approval Although the invoice was later corrected after I raised the issue, I never received a refund of the overpaid amount: 2117.81 EUR paid 2102.02 EUR should have been charged Difference: 15.79 EUR still unpaid to me As a Gold Member, I was given two snack vouchers. However, when I went to the bar at 11:00 AM on 22 April, there was no staff present for over 30 minutes. When I asked reception, I was told the staff were on break. At that point, I left, completely fed up with the overall lack of professionalism. Finally, getting a proper invoice was another unacceptable experience. Despite staying three days and making three international phone calls, I only received it thanks to Ms. Maud Hageman, who was the only person professional, helpful, and understanding during this entire stay. Overall, this experience reflects serious issues in staff training, professionalism, customer handling, and billing procedures. It was extremely disappointing and far below acceptable standards for a hotel of this category.

Dear Ossama, Thank you for taking the time to share such a detailed review of your recent stay with us. While we appreciate your kind mention of the service provided by Maud, we are truly sorry to hear that some aspects of your stay did not meet your expectations. In particular, we regret the difficulties you faced with your arrival, the room allocation process for your family, and the handling of your reservation. The issues you mentioned with billing, payment and delays, as well as your experience with our team’s service and the bar, clearly caused frustration and inconvenience during what should have been a smooth and welcoming stay. Our team have reached out to you via email to discuss experience further. We hope to hear from you soon. Best wishes, Mark Mosselman, General Manager

Customer review rating 3.5/5

Sisler S. E. B. Business - Confirmed reviews ALL

Fine room/hotel; check in is always super slow...need to expedite the process. Literally takes 30 min

Dear Guest, Thank you for sharing your feedback with us. We are delighted that you found your room and our hotel to be of good quality. It is wonderful that you appreciated the cleanliness and accommodation during your stay. However, we sincerely apologize that some aspects of your stay did not meet your expectations. We understand that the arrival process took longer than anticipated, and we will take your feedback into consideration to help improve our service efficiency. Nonetheless, we are pleased that overall your time with us was enjoyable. We hope to welcome you back for another pleasant stay. Best wishes, Mark Mosselman, General Manager

Other web-users rate our hotel

  • 1,503 reviews 9/10 Location
  • 1,864 reviews 7.2/10 Room
  • 1,965 reviews 7.5/10 Service
  • 40 reviews 6.4/10 WiFi
  • 916 reviews 6.8/10 Cleanliness
  • 842 reviews 7.8/10 Breakfast
  • 492 reviews 9.4/10 Vibe
  • 420 reviews 8.1/10 Amenities

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