Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,850 reviews

Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
Novotel Amsterdam Schiphol Airport - Image 3
Novotel Amsterdam Schiphol Airport - Image 4

Description

Hotel extras

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,850 reviews

TripAdvisor Rating  4.4/5  1,626 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Joann G. Business - Confirmed reviews ALL

I love the property and I have stayed there several times over the last few years. And before that I was a regular customer as I used to live local. This means I got used to the unquestionable high standards you guys demonstrated time after time. I still see myself returning in fact I will be back early Feb! There is something you need to know though... service in the restaurant was not great - there were only two of us and the delivery of starter and main course was alarmingly ascynhronous and the same with wine. My colleague had ordered a glass of Chardonnay quite a while and we had to ask twice more about it before it arrived. When my colleague mentioned this at the office the next day, one lady said that is why they no longer bring groups over for lunch - half the people having their food and the other half not. This saddens me as I vividly recalled several experiences I had there, which were not like that. One more thing, and just know this does not freak me out from a pet-lover perspective, while we were looking around for someone to ask about the food/wine again I saw something on the floor moving really fast and I almost thought I was not seeing clearly. But when it turned the corner and headed straight towards the kitchen I could see it clearly against the light from the kitchen and saw how it ran and realized it was a mouse. If there is one, there may be more. (I can tell you this from personal experience when I lived in Haarlem). So my message is this "I still love you guys, but you are messing up a bit. Perhaps you need to regroup and get some training/controls sorted to get back to your former excellent services."

Dear JoAnn, Thank you for taking the time to share your review. We are delighted to learn you remain a loyal guest and continue returning to our hotel over the years, valuing our high standards which we strive to uphold. Your kind words about Marco’s approachable leadership and Grecia’s attentive service in the bar area have been warmly shared with our team. That said, we sincerely apologize that some aspects of your recent visit fell short of your expectations. We truly appreciate your perspective, and we are reviewing our restaurant procedures to ensure timely and coordinated service. We also strive to maintain rigorous hygiene protocols and have escalated this matter for immediate investigation. Nevertheless, it was heartening to note your appreciation for our loyalty program’s benefits and recognition of your Silver status. We’re grateful you chose us for your business travels and look forward to welcoming you back next month. Best regards, Mark Mosselman, General Manager

Customer review rating 5.0/5

Christina T. Solo - Confirmed reviews ALL

the front desk staff was particularly helpful and welcoming

Dear Christina, Please accept our sincere thanks for this glowing review. We are thrilled to know you had such a positive stay at Novotel Amsterdam Schiphol Airport. It was our pleasure to ensure your arrival went smoothly, and we’re glad our team’s dedication made a difference. We aim to create moments where our guests feel supported from the very first interaction. That said, we take note of your thoughts on the loyalty program and will reflect on how to enhance its value for members like you. Finally, we hope you found our proximity to Schiphol and Amsterdam convenient during your travels. Our location near train connections is something many guests appreciate for quick city access or easy airport transfers. We look forward to welcoming you back on a future occasion. Best regards, Mark Mosselman, General Manager

Customer review rating 1.0/5

Omar M. A. A. Solo - Confirmed reviews ALL

I am writing to share my impressions of my extended stay at your hotel. Undoubtedly, we all seek a home-like feeling in any hotel we visit, and this is fostered first by friendly and helpful customer service, and secondly by the provision of in-room amenities. Please allow me to express my dissatisfaction with the poor treatment I received from the staff. I experienced the disregard of several legitimate requests. For example, I recently underwent rhinoplasty and am still recovering, which requires continuous cleaning of the bed and pillows. Many times, I would leave and return hours later to find the room unchanged, forcing me to wait a long time for cleaning. Mr. Tariq was uncooperative, ignored my requests, and was always frowning and unfriendly. When I asked him why, he gave me no answer. I hope the hotel management will encourage staff to be more cooperative with guests I have left letter written to operation manager and give to reception staff

Dear Omar M., Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in some areas. Our team strives to uphold the highest standards of service, and we regret any inconvenience caused by delays in room maintenance during your recovery period. Please know that daily housekeeping is a standard service, and we are reviewing this situation with our operational staff to ensure all guest needs are met promptly. As a valued Platinum member of our loyalty program, your satisfaction is particularly important to us. The whole team hope to have the pleasure of seeing you again. Best wishes, Mark Mosselman, General Manager

Customer review rating 4.5/5

Patrick F. H. Business - Confirmed reviews ALL

stayed for a week for business, and held workshops in conf room

Dear Patrick, Thank you very much for this kind review of your recent stay. We are delighted to hear your business stay was comfortable and productive. It was our pleasure to provide suitable spaces for your workshops, and we are glad Brent could contribute positively to your experience. Still, we regret any inconvenience caused during your visit and appreciate you bringing this to our attention. Our team is always available to address concerns immediately. Finally, we hope you enjoyed our convenient access to Schiphol Airport and Amsterdam’s central attractions during your week with us. We look forward to welcoming you for another pleasant stay. Best wishes, Mark Mosselman, General Manager

Customer review rating 4.5/5

Michael M. O. Business - Confirmed reviews ALL

Staff are very helpful and friendly

Dear Michael, We really appreciate this positive review about your stay. It’s wonderful that your stay at Novotel Amsterdam Schiphol Airport left such a positive impression. We’re delighted our team’s helpful and welcoming approach made your business trip more comfortable. Knowing our Classic loyalty members feel valued is particularly motivating for us. We look forward to welcoming you back in the future. Kind regards, Mark Mosselman, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,451 reviews 9/10 Location
  • 1,845 reviews 7.3/10 Room
  • 1,858 reviews 7.8/10 Service
  • 41 reviews 7.1/10 WiFi
  • 909 reviews 6.9/10 Cleanliness
  • 816 reviews 7.8/10 Breakfast
  • 474 reviews 9.5/10 Vibe
  • 162 reviews 8.1/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Amsterdam