Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,800 reviews

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Description

Hotel extras

  • 4-star Amsterdam airport hotel, 4 mins by train to Schiphol

  • Well-equipped event space for large and small events

  • On-site bar and restaurant serving international fare

  • Spacious, soundproof rooms & suites with free Wi-Fi

  • 20 mins by train to Amsterdam Centraal

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,800 reviews

Customer review rating 4.5/5

M S. V. Couples - Confirmed reviews ALL

I booked a standard room for one night at Novotel Amsterdam Schiphol Airport through the All app. Getting to the hotel was a breeze by train from Schiphol to the hotel. We were early and Diego, who attended to us, charged us for the early check-in and offered us an upgraded room, which we were grateful for. Our room would have snacks and drinks. The drinks were there, but no snacks. We called down for the snacks, but never sent. The room was spacious, clean and comfortable though. We needed sleep, so we slept for a couple of hours. We called down for snacks again as we were rather famished - No snacks. We then ordered some room service using a QR code. It supposedly charged the cost to our room; however, when it was delivered, we were required to pay for it then and there. We didn't think too much of it then. Why offer this option when it doesn't work? The breakfast was adequate, and the seating area was nice and big with comfortable chairs at the tables. A nice variety of food offerings, too. I need to make a collect call internationally, but the room phone won't let me to dial out ( as per the instructions). When I went down to the reception, there were two ladies on duty. One of them just ignored me. The other was available, but she suddenly began to assist another guest as I approached her. She had no clue how to dial out to make an international call and handed me her handheld phone, advising me to dial 000. It didn't work, so she said dial 00. It didn't work either, so I handed back the phone to her and left. At check-out, I questioned about the benefits of the All programme, and why, being a member, I was charged an early check-in fee - I was told because I wasn't a Gold member; yet the poster highlighting the benefits offered made no mention of it. That was rather disappointing. Overall, a nice hotel and well situated by the train station in a quiet neighbourhood ( mind you, it was the weekend, so it may get busy during the week - I don't know). Recommend the hotel for its convenience, cleanliness, and comfort. Customer service is questionable.

Dear Allan, Thank you for sharing such a valuable review. We are delighted to hear you had a comfortable stay with us. It was our pleasure to accommodate your early arrival and provide an upgraded room. We’re especially glad you found your room spacious and restful, allowing you to recharge during your trip. That said, we regret any lapses in delivering seamless service. Our team strives to address requests promptly, and we’ll review these points to improve. Despite this, we appreciate your kind words about our convenient location near Hoofddorp station and the tranquility of Business Park 20|20. Your loyalty as an ALL member is valued, and we’ll ensure clearer communication of benefits moving forward. For immediate assistance during stays, our 24-hour reception is always ready to help resolve issues on the spot. We hope to be able to welcome you again. Best regards, Mark Mosselman, General Manager

Customer review rating 3.0/5

Carol-ann L. Couples - Confirmed reviews ALL

We are loyal Allcor customers and the Novotel Hoofddorp is our go-to hotel. This stay wasn't as good as past visits unfortunately. Pros: Room was quiet and clean Staff at front desk were friendly and helpful Cons: Chicken in restaurant was overcooked and dry, so dinner wasn't overly enjoyable. We had 2 single mattresses instead of the usual double. This resulted in a horrible sleep!! We kept rolling into the middle where there was a big gap. It was awful. Not sure why we were assigned this type of room. The hotel appeared far from full. Thank you for your time and attention.

Customer review rating 4.5/5

Adrian A. Families - Confirmed reviews ALL

The hotel is very comfortable, well located and nice amenities and food

Dear Adrian, Thank you for taking the time to share your thoughts with us. We are thrilled that your family enjoyed their stay at Novotel Amsterdam Schiphol Airport. It’s wonderful to know you found our facilities comfortable and appreciated the amenities along with our dining options. We also value your kind words about the bar team’s service, they take great pride in creating memorable moments. Regarding your check-in experience, we’re exploring ways to enhance efficiency for our loyal members like yourself. Please know our front desk staff is always ready to assist with any immediate needs. Additionally, we’re glad the convenient location near the train station made exploring Amsterdam and Schiphol effortless for your family. The quick connections to museums and Keukenhof truly showcase what makes our area special. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Mark Mosselman, General Manager

Customer review rating 3.5/5

Swati V. Families - Confirmed reviews ALL

We stayed at Novotel Amsterdam Schiphol Airport as a family of three and overall had a comfortable and pleasant experience. The hotel is modern, clean, and well-located near the station, which made travelling around Amsterdam very convenient. The room was spacious, and we appreciated the calm and family-friendly environment. Breakfast was good and we enjoyed it during our stay. There was a nice variety of options available; however, it would have been even better to have items like almonds included as part of the selection. We would also like to share a few areas for improvement. Regarding room amenities, we noticed that only two towels were provided after the first day, even though we were a family of three. We contacted reception to request an additional towel, but our call was not answered. I then went down to reception, where I was informed that the team had been in a staff meeting and would send the towel shortly. Unfortunately, the towel was never delivered. Additionally, on the day of our arrival, I unexpectedly required sanitary products. I approached reception after waiting in the queue for around 20 minutes. Initially, I was told that they were available, but after checking, I was informed that the hotel did not have them and was advised to visit a pharmacy. As a first-time visitor to Amsterdam and unfamiliar with the area, this was quite inconvenient and could have been handled with more support or guidance. While we understand that the hotel can be busy at times, we feel that responsiveness to guest requests and availability of basic essentials are important aspects of service that could be improved. Overall, we did enjoy our stay, and addressing these points would further enhance the guest experience. Thank you for taking the time to review our feedback. Kind regards,

Dear Swati, Thank you for taking the time to share your detailed feedback with us. We are delighted that you found our hotel modern and clean, and that you appreciated the spacious accommodation and family-friendly atmosphere during your stay. It is wonderful that you enjoyed the breakfast variety and found our location convenient for exploring Amsterdam. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We deeply regret the challenges you experienced with room amenities and reception services. When situations like these arise, we encourage guests to contact us directly so we can find an immediate solution and ensure your comfort throughout your visit. Nonetheless, we are pleased that you found the cleanliness standards to our highest level and that you were able to appreciate our convenient location near the station. We do hope to have the opportunity to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Customer review rating 2.5/5

Martijn L. Business - Confirmed reviews ALL

2 night business stay. Needed clear documentation on the invoice of my employers name + employer's address + sending the invoice to my business email. All this took 10 minutes to properly register when checking in. However, I did not get the name of my employer on the invoice, only the address and my own name, implying I am living at my employer (...). Also, the email was never received although I did ask for it explicitly at check-out. Luckily I also asked for a hardcopy (which did not have my employer's name on it, etc).

Dear Martijn, Thank you for taking the time to share your detailed feedback with us. We are glad that you found the accommodation comfortable, appreciated the hotel’s clean environment and recognized our efforts toward sustainability. Your observations mean a lot to us and encourage our ongoing commitment to a pleasant and responsible stay for all guests. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how essential correct documentation and efficient handling of business requests are, especially during a work trip. The time it took to register your employer’s details, incomplete invoice information and trouble receiving the invoice by email should not have occurred. We also take note of your comments about the arrival, team service, check-out, WiFi and value for money. Your feedback is invaluable to us and will be shared internally so we can learn and improve. If similar issues arise in the future, please do not hesitate to contact us directly at the hotel so we can assist you on the spot. On a positive note, we are pleased you recognized the efforts made towards creating a clean and sustainable environment. We hope you will come and stay with us again. Best wishes, Mark Mosselman, General Manager

Other web-users rate our hotel

  • 1,486 reviews 9/10 Location
  • 1,861 reviews 7.2/10 Room
  • 1,963 reviews 7.6/10 Service
  • 42 reviews 6.6/10 WiFi
  • 917 reviews 6.9/10 Cleanliness
  • 838 reviews 7.9/10 Breakfast
  • 495 reviews 9.3/10 Vibe
  • 414 reviews 8.1/10 Amenities

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