Novotel Amsterdam Schiphol Airport Hotel 4 stars

Customer review rating 4.5/5 10,507 reviews
Novotel Amsterdam Schiphol Airport
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Hotel extras

  • Only 4 min (train) from the airport!

  • Only 20 min (train) from downtown Amsterdam!

  • No. 1 on Tripadvisor in the area.

  • 17 state of the art meeting rooms with daylight.

  • Bike rental and free WIFI.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging unitsPaying
  • Shoe shine machine available on the ground floor.
  • Boutiques/shopping
  • Porter service only available for groups if agreed up front. Luggage trolleys available.
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • State of the art fitness with Technogym equipment available on the 1st floor. Open 24/7.
  • Bikes rental
Business services
  • 20 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS
hoofddorp
netherlands

Tel: +31237470347

Fax: (+31)237470399

Contact email

Check-in from 14h00

Check out up to 12h00

  • CONNEXXION :   300/310 HOOFDDORP

  • By plane

    SCHIPHOL AIRPORT At 6.5km / 4.04 miles

  • By plane

    SCHIPHOL AMSTERDAM At 6.5km / 4.04 miles

  • By train

    HOOFDDORP At 0.2km / 0.12 miles

  • By train

    HOOFDDORP STATION At 0.35km / 0.22 miles

GPS :52.291615, 4.701503

Our accommodations

The hotel offers rooms in 4 categories - Standard, Executive, Junior Suite and Superior Suite. All rooms are bright, modern, quiet and feature a bath or walk-in shower, small fridge and free WiFi. Connecting rooms and family rooms are available. Each room comes with individual air conditioning, LCD TV, an in room fridge for personal use and free WIFI. The bathroom is spacious and features a bath or walk-in rainshower. The hotel has several rooms for guests in a wheelchair and is 100% non-smoking.

Standard room, modern and spacious - 1 double bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Standard room, modern and spacious - 2 single beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Standard room, perfect for families - 1 double bed and 1 sofa bed for 2 persons

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Executive Room, extra comfort - 1 double bed, 1 sofa bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Junior Suite, 30 m² - 1 Queen-size bed, 1 sofa bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
Accessible room

Standard room, accessible for disabled guests - 2 single beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior Suite, 56 m² - 1 Queen-size bed, 1 sofa bed

  • Max. number of persons: 4
  • Area: From 56
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

GOURMET BAR RESTAURANT

Type of cuisine: Bistro

The GOURMET BAR restaurant is at the inspiring and vibrant heart of the hotel and offers an informal, friendly eating and drinking experience where people can enjoy trendy drinks and eat fresh, healthy and inspiring dishes from our open kitchen.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

The GOURMET BAR is the perfect place to meet or simply unwind after a long day's travel. The service is friendly and genuine, the ambience inspiring and relaxed. The menu is creative and features a number of interesting local beers, gins and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 417

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Amsterdam Schiphol Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,507 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,281 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great staff

Customer review rating 4.5/5

R. Business - 12/02/2020 Confirmed reviews ALL

Have a conference there and subsequently got stranded there in the recent storm and the staff were really helpful. Can only praise them for going out of their way for each and every guest.

Dear Refoel J., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager Team NASA

Good overall

Customer review rating 4.5/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

The only complaint I have is with the barman: I complained the Irish coffee was not made properly and he replied in a non professional way saying that was not true and that I would have needed to pay for it anyhow. I was with a group of people and all said that was NOT an Irish coffee, but the barman said he did it like that and none complained before so he was charging it to me anyhow even if I asked for changing it. The Irish coffee was even without the typical creamy foam! The barman has shown a very bad attitude vs clients, was not sympathetic at all and was rather rude

Dear Nicoletta Z., Thank you for taking the time to tell us about your experience at the Novotel Amsterdam Schiphol Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with this employee. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stef Mohlmann Duty Manager Team NASA

Good stay

Customer review rating 4.5/5

Lorraine Business - 11/02/2020 Confirmed reviews ALL

I was on a business trip, good location as near to my head office, comfortable stay, I was on my own, particularly liked the fact I felt very safe

Dear Lorraine B., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

ok

Customer review rating 4.5/5

Daniele N. Business - 10/02/2020 Confirmed reviews ALL

as expected (normal)

Dear Daniele N., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. Did you report any issue with the condition of the room to a member of staff? We are always happy to help and provide a superb service to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager Team NASA

Great location

Customer review rating 4.5/5

Ksg Business - 10/02/2020 Confirmed reviews ALL

Positive experience. Well located, with great facilities.

Dear Kamaljit G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stef Mohlmann Duty Manager - Team NASA Novotel Amsterdam Schiphol Airport

good stay

Customer review rating 4.5/5

Gulden P. Business - 10/02/2020 Confirmed reviews ALL

Everything is fine

Dear Gulden Servet P., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Well located

Customer review rating 4.5/5

Leo Business - 09/02/2020 Confirmed reviews ALL

Close to train and bus station.

Dear Su Jin N., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to explain that we only provide 1 bottle of complimentary water during the stay. The reason behind this is that, from a quality point of view, we have some of the best tap water in the world. As such, the idea is that guests refill and reuse the bottle to minimize the use of plastic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager - Team NASA

Hassle-free stay

Customer review rating 4.5/5

Can Business - 06/02/2020 Confirmed reviews ALL

The check-in and (fast) check-out worked flawlessly. The room was clean and comfortable. The breakfast buffet had a sufficient range of selections with good quality.

Dear Can A., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA
Customer review rating 4.5/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

The extra for room service of 4,5 € did I find to expensive

Dear Ilse P., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Friendly team

Customer review rating 4.5/5

Bernard Business - 06/02/2020 Confirmed reviews ALL

I frequently visit Hoofddorp and always try to stay at the Novotel. As usual the staff were great and I had an enjoyable stay. The only thing that was disappointing was that the shower drain wasn't working well and water spilled onto the bathroom floor.

Dear Bernhard V., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Have you reported the issue with regards to the shower drain? Our staff is more then happy to help so that you can enjoy your stay to the fullest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager Team NASA

Confortable

Customer review rating 4.5/5

Pedro Business - 06/02/2020 Confirmed reviews ALL

Had a good meal. Breakfast is complete. Room was comfortable and quiet.

Dear Pedro F., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It can always happen that the check in procedure takes longer, as some guests need more assistance then other. I do hope that we can agree that we try to divide our attention over all our guests equally. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager Team NASA

Convinient location

Customer review rating 4.5/5

Matt Business - 05/02/2020 Confirmed reviews ALL

Long line to check-in. Nice and tidy hotel. Breakfast somewhat limited in choice.

Dear Lars Mattias H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team NASA

Normal stuff

Customer review rating 4.5/5

Kirsi Business - 05/02/2020 Confirmed reviews ALL

I stay here very frequently. Lately rooms are not cleaned well and bathrooms having black mold. Service is always good

Dear Kirsi T., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to keep going the extra mile for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager

covered the business needs

Customer review rating 4.5/5

Tania Business - 05/02/2020 Confirmed reviews ALL

The room is comfortable and served my company's needs but: 1) I was misinformed by the reception at the time of the check in about my rate not including breakfast (Bentley's rate includes breakfast) 2) The amount you captivated on my bank account was 80 eur more that the company's rate. Plus, you only returned my captivated money yesterday the 4th of February: You should pay interests on keeping my money on your side for this long, once I checked out on the 29th of January. 3) The room you first checked me into was highly sprayed with a highly allergenic product. I strongly suggest you to consider cleaning the rooms for real and avoid sprays and deos that can trigger asthma attacks/ allergies etc to general public. 4) I would also recommend you to consider to send someone to help changing rooms when that happens - that's the minimum attention you should provide when a user actually warned the reception about it as soon as entered the room and asked it to be ventilated only to find out that all remains the same when getting back from dinner. So, in general My stay with you was a problem that I had to tolerate.

Dear Tania Cristina Branquinho A., Thank you for taking the time to tell us about your experience at the Novotel Amsterdam Schiphol Airport. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I will try to explain a few unclear things and hope that we can create a mutual understanding. 1) Bentley booked your room through an agent called BCD Travel. BCD Travel booked our best available rate, which excludes breakfast. Therefore my colleague informed you about the reservation being excluding breakfast. 2) The rate for which you stayed in the hotel was €125,00 per night. A total of €250.00 for the entire stay + the local city tax. Hotel policy dictates that we authorize this total amount of the stay + €50.00 to cover any additional costs, such as a room service order. This authorization also creates the possibility of charging items to your room bill. Upon check out we always ask our guests if they want to settle the bill with the authorized credit card. When you agree to this and we take the payment, the authorised amount is released from our side immediately. It is then up to your bank when it shows on the statement. This can take up to several working days. Please feel free to contact your bank about this. 3) You did indeed inform us about the smell in the room, and my colleague rushed into action immediately. 5 minutes after you informed us we had a new room available. Unfortunately we were not able to find you, and you came to the desk @ 22:00pm mentioning that you wanted a room change, which we happily agreed to. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Stef Mohlmann Duty Manager - Team NASA

well located

Customer review rating 4.5/5

Nilesh A. Business - 04/02/2020 Confirmed reviews ALL

food choice is limited and never changing.

Dear Nileshsubhash A., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Poor quality of the room

Customer review rating 4.5/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

At the end of the stay, I found some severe issues within the room. Therefore, I will file a complaint with the hotel. Positive note: people at reception and in restaurant were very professional.

Dear Mr. D., Thank you for your feedback. I am very sorry to hear there were some issues with your room. Do you mind sharing this with me in detail via fl… so that I can look into this further and get back to you? Thanks in advance and best regards, Floris Licht General Manager

Smooth trip

Customer review rating 4.5/5

Judith M. Business - 03/02/2020 Confirmed reviews ALL

As I was staying for work it was important that everything went smoothly with no issues and it did.

Dear Judith m., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Great stay with an excellent location

Customer review rating 4.5/5

Sunil Business - 02/02/2020 Confirmed reviews ALL

I had a fantastic experience at the hotel. It was really clean and the restaurant food was amazing. My only negative aspect comment of the stay was the lack of breakfast options. For 21 EUR I expected more choice of foods for the start of day.

Dear Sunil D., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to inform us about what you would like to see on the breakfast buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA Novotel Amsterdam Schiphol Airport

Good stay

Customer review rating 4.5/5

Dr S. Y. Couples - 02/02/2020 Confirmed reviews ALL

We are from Indonesia and visit Europe regularly every year, mostly first arrival in Schiphol airport and we usually will stay the first two nights at Novotel Schiphol due to the fact, the hotel provide guest room with sufficient space and clean. The breakfast is very good and the hotel environment is quiet that we can recover soon from the long trip. To amsterdam city is also very practical, so that we have chosen Novitel Schiphol as one of our preference hotel, as long as the room rates are fair.

Dear Stephen Y., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. Even more from regular guests who prefer to use our hotel. Please rest assured that I will share your comments with my team. Who is always happy to hear that guests enjoyed their stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA Novotel Amsterdam Schiphol Airport

Good stay

Customer review rating 4.5/5

Gdc Business - 01/02/2020 Confirmed reviews ALL

A good stay, only 3 area that require improvement. 1. No usb port for charging mobiles devices on room, 2. The kitchen need to be manage better, the food takes to long to be serve and for dinner needs a reservation? Suggestion please on check in why don't explain how the lunch and dinner system works (book a table) 3. No toothpaste on room, can that be given on check in or at least ask the customer?

Dear Gerson D., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to inform you that our Suitepads docking station and all TV's all have an extra USB port so that guests can charge their mobile devices. And extra amenities can be asked for at reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Stef Mohlmann Team NASA
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