Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,798 reviews

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Description

Hotel extras

  • 4-star Amsterdam airport hotel, 4 mins by train to Schiphol

  • Well-equipped event space for large and small events

  • On-site bar and restaurant serving international fare

  • Spacious, soundproof rooms & suites with free Wi-Fi

  • 20 mins by train to Amsterdam Centraal

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,798 reviews

Customer review rating 5.0/5

Jean-philippe D. Business - Confirmed reviews ALL

Very well received, even before my stay through exchanges of emails with the staff. They received my bicycle a few days before and took good care of it. They were very arranging. The hotel looks new, the rooms are comfortable and quiet.

Dear Jean-Philippe, Thank you for choosing our hotel. We are delighted that your stay at Novotel Amsterdam Schiphol Airport left such a positive impression. Our team takes great pride in providing attentive service from pre-arrival preparations through to departure. We’re particularly happy to hear our staff could assist with your bicycle storage needs and ensure your room met all comfort expectations. The modern design and peaceful environment we maintain are indeed central to our guests’ experience, and we’re thrilled these aspects contributed to your business trip success. We look forward to seeing you again. Kind regards, Mark Mosselman, General Manager

Customer review rating 3.5/5

Eric O. Families - Confirmed reviews ALL

Everything is fine. The experience could be rated 9 if the Novotel would organise a shuttle service to the airport.

Dear Eric, Thank you for sharing such a valuable review. We are delighted to know that your overall experience with us was positive and met your family’s needs during your trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our commitment to sustainability as a Green Key Gold certified hotel leads us to prioritize public transport options, including direct train and bus connections from Schiphol Airport, which take just 4 minutes and 9 minutes respectively. For further convenience, we collaborate with a trusted taxi service provider should guests require private transfers. Nevertheless, we really appreciate your high ratings of our team, cleanliness and breakfast, and hope you had the opportunity to enjoy our 3D dining experience. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Mark Mosselman, General Manager

Customer review rating 3.0/5

Sandra D. A. Business - Confirmed reviews ALL

A pity that as a loyal Accor customer, points cannot be added to my All Accor account since my stay is booked by company travel agent. Check-in takes a long time because of seperate invoicing of city tax that cannot be included on the company purchase order.

Dear Sandra, Thank you for sharing your experience with us. We are pleased that you found our hotel well-positioned with convenient access to parking. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand your disappointment regarding the loyalty program limitations when bookings are made through corporate travel agents, and we appreciate your feedback about the separate invoicing process for the city tax. Nonetheless, we are delighted that you were satisfied with your accommodation, the breakfast selection, and our team's service. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Mark Mosselman, General Manager

Customer review rating 2.5/5

Annalisa C. Business - Confirmed reviews ALL

It is not the first time at this hotel and i arrived early in the morning and passed to see if the room was already available. i needed to change so I wanted to give it a try without any expectations, but what really disappointed me was that the receptionist said no without even checking. It was a categorical no because she seemed much more interested in talking to her colleague than dealing with me. I would have understood if the room wasn't ready and I would have accepted it, but the way she behaved was a really bad customer experience.

Dear Annalisa, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated several aspects of your stay, including your accommodation, the cleanliness, and our breakfast selection. It is wonderful that you found value in your experience with us. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We sincerely regret that our front desk service fell short during your arrival. Your feedback regarding the approach taken by our team member is valuable to us, and we will review your comments with the team. Nonetheless, we are grateful that you would recommend our brand and found our sustainability efforts commendable. Your loyalty as an ALL member means a great deal to us, and we value your continued trust in our services. We hope that you will allow us the opportunity to welcome you back for a more positive experience. Best regards, Mark Mosselman, General Manager

Customer review rating 4.5/5

Andreas M. Couples - Confirmed reviews ALL

Professionals!

Dear Andreas, Thank you for positively reviewing your visit. We are thrilled to hear you had such a positive experience at Novotel Amsterdam Schiphol Airport. It’s wonderful to know our team’s professionalism stood out during your stay. We’re also glad you enjoyed the welcome drink provided through our loyalty program, and we appreciate your confidence in recommending us to others. We hope to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Other web-users rate our hotel

  • 1,465 reviews 8.9/10 Location
  • 1,831 reviews 7.2/10 Room
  • 1,894 reviews 7.8/10 Service
  • 42 reviews 6.4/10 WiFi
  • 894 reviews 6.9/10 Cleanliness
  • 810 reviews 7.9/10 Breakfast
  • 488 reviews 9.4/10 Vibe
  • 397 reviews 7.9/10 Amenities

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