Dear Jonathan, We are delighted that you felt so welcome from the moment you arrived. Our team takes great pride in being helpful and accommodating, and it is lovely to know that a young member of our staff left such a positive impression, even if his name slipped your mind. We are also glad you found your room comfortable and appreciated how close we are to Schiphol Airport. It is equally pleasing that you enjoyed an easy ride into the city centre from our convenient location near Hoofddorp station. We look forward to seeing you again in the future. Kind regards, Mark Mosselman, General Manager

Dear Simon, Thank you for your positive feedback. We are delighted that you found your stay at Novotel Amsterdam Schiphol Airport professional and enjoyable. It means a lot to us that you would recommend both our hotel and the ALL Accor loyalty programme to others. We value your trust and are glad your business trip met your expectations. Our team takes pride in offering a smooth and welcoming experience, from our convenient location near Hoofddorp station to our well equipped rooms and 24-hour reception. We hope to see you for another enjoyable stay, Kind regards, Mark Mosselman, General Manager

Dear Gaynor, It was a pleasure to receive this great review. We are delighted that you found our hotel lovely and appreciated the warm welcome from our team. It is great that our decor caught your eye too, our Dutch-inspired design with local art and wooden bikes is something we are proud of. We are also glad you enjoyed our location right across from Hoofddorp station, with Amsterdam Central just a 20-minute train ride away. The entire team looks forward to welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Bruno, We appreciate you letting us know about your recent visit. We are pleased that your overall impression of Novotel Amsterdam Schiphol Airport was a positive one. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The issue with the water temperature and the temporary closure of our dining facilities are far from the seamless experience we aim to provide. Our front desk team is happy to assist with any immediate concerns during your stay, and we are thankful for your candid comments, as they are instrumental in guiding our improvements. We nevertheless hope that you were able to appreciate our convenient location, just a short train ride from both Schiphol Airport and Amsterdam city centre. We hope to have the pleasure of welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Ryan, Thank you for choosing our hotel and for sharing your review. We are pleased that you found our hotel to your liking. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the shortcomings you noticed in the bathroom and take your feedback on board. Our team is always available during your stay to address any concerns directly, and we encourage you to reach out so we can find a solution on the spot. Finally, it is rewarding to know that our staff made a positive impression on you. We hope to be able to welcome you back in the future. Kind regards, Mark Mosselman, General Manager

Dear Michael, Thank you for choosing our hotel and for sharing your review. We are delighted to hear that your stay was enjoyable overall. It is also great that you found our hotel with comfortable beds and a good shower. However, we are sincerely sorry that some aspects did not meet your expectations. The lapses in housekeeping and the issue with the bathroom drain are not reflective of the service we aim to provide. Our team is always available at reception to resolve such matters promptly, and we encourage you to reach out to us directly should anything fall short during a future visit. Finally, we are pleased that the transport connections served you well and that you enjoyed our bar. We hope that we can welcome you back in the future. Kindest regards, Mark Mosselman, General Manager

Dear Guy, We take your feedback seriously and will use it to improve our services. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how frustrating it can be to arrive late and find no dining options available. Our Gourmet Bar Restaurant serves until 10:30 PM, and our bar remains open until 12:30 AM, offering snacks and drinks. For any pressing concerns during your stay, our 24-hour reception team is always on hand to help find a solution, and you are welcome to reach out to us directly at h7… should you wish to discuss your experience further. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Mark Mosselman, General Manager

Dear Thomas, Thank you for positively reviewing your visit. We are delighted that you found our team incredibly friendly and super helpful during your stay. Our staff takes great pride in making every guest feel welcome, and it means a lot that you felt so well looked after. We are also glad your room offered you the comfort you needed for a relaxing visit. We look forward to welcoming you back on a future occasion. Best wishes, Mark Mosselman, General Manager

Dear Isaline, Thank you for taking the time to share your feedback with us. We are delighted that you found the cleaning crew’s work to be of a high standard, and it is rewarding to know their efforts were noticed during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how unpleasant it can be when a room has an odour issue, and we regret that this affected your comfort. Our maintenance team is always available to address these matters promptly, and we encourage you to reach out to us directly whenever something is not right so we can find a solution on the spot. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Mark Mosselman, General Manager

Dear Janny, Thank you for sharing such a valuable review. We are glad that your overall stay was a positive one. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that your loyalty was not properly acknowledged and that certain benefits were not extended to you. Please know that our team is always available to address any concerns on the spot, and we encourage you to reach out to us directly should anything fall short during a future stay. We hope to have the pleasure of welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Kisha, We appreciate your thoughtful review. We are delighted that you found our hotel so well located and peaceful. It is great to know the cleanliness and comfort of your room made your stay enjoyable, and that our team left such a pleasant impression on you. We are also glad you appreciated the relaxing nature walk with the farm animals just outside our doors. Our location near Hoofddorp station makes it easy to explore, and we are happy you took advantage of that too. Our team truly values your loyalty as an ALL Classic member, and we are thrilled your stay was seamless from start to finish. We look forward to welcoming you back for another excellent experience with us. Kind regards, Mark Mosselman, General Manager

Dear Sami, We appreciate you sharing your comments with us. We are glad our team managed to accommodate your preference for a peaceful room. It is great that you found the location suited to your needs as a business guest. However, we are sorry to read that the housekeeping did not meet your expectations during your stay. When significant concerns like this arise, we encourage you to reach out to us directly so we can address the issue on the spot. Nonetheless, we are grateful you found your overall experience satisfactory and that you valued our efforts to help make your visit comfortable. It would be a pleasure to welcome you back for another enjoyable experience. Kind regards, Mark Mosselman, General Manager

Dear Alan, Thank you very much for your kind feedback. We are delighted you had a pleasant stay at our hotel and that our team made you feel welcome and well looked after. It is wonderful to know you were comfortable throughout your visit and that you appreciated the high standards of cleanliness. Your recognition of our friendly service means a lot to us. We value your intention to return and your continued loyalty. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Mark Mosselman, General Manager

Dear Kenneth, Thank you for reviewing your visit to our hotel. We are pleased to know that you were generally satisfied with your experience. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team regrets that the standards of cleanliness and comfort in your room, as well as the wireless internet and value for money, fell short during your visit. We understand how important ease of access and loyalty benefits are, and we encourage all our guests to contact us directly during their stay if they encounter any significant concerns, so we can address them promptly. Finally, it is great that you found our location convenient for your business trip. We hope we have the opportunity of seeing you again in the future. Kind regards, Mark Mosselman, General Manager

Dear Darren, Thank you for your valuable feedback. We are delighted that you found our team at the front desk so friendly and welcoming. Our reception staff works hard to help our guests feel at ease from the moment they arrive. It is also rewarding to hear that you appreciated the cleanliness and the care our housekeeping team provides, as we take pride in keeping everything spotless for every guest. However, we are sorry that your experience with the loyalty program benefits did not meet your expectations. Our staff is always available if you would like to discuss these matters during your stay, so that we can try to help find a solution where possible. Nonetheless, it is wonderful to hear that your business trip was made more pleasant by the service you received at Novotel Amsterdam Schiphol Airport. We value your long-standing loyalty as a frequent guest and appreciate the trust you have shown in us over the years. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Mark Mosselman, General Manager

Dear S., Thank you for choosing our hotel and for sharing your review. We are delighted that you and your family enjoyed a comfortable stay with us. It is rewarding to know our rooms and amenities helped you feel at ease. However, we are sorry for the inconvenience you experienced with how we communicate about delivered food and water availability. Our team appreciates feedback like yours, and we always invite guests to let us know directly during their stay if they need anything so we can find a solution on the spot. Nonetheless, it is great that you valued our location, allowing for easy travel and access to local highlights. We hope to have the opportunity of welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Yousuf, Thank you for choosing our hotel. We are delighted that our team made your family visit comfortable and memorable. Your appreciation for the helpfulness and kindness of our reception staff means a lot to us. We are glad you found our hotel clean and convenient for your travels. It is also fantastic to hear that you enjoyed being an Accor loyalty member and valued the service we strive to provide daily. Our team values your recognition and we appreciate your comments about our warm hospitality. We look forward to welcoming you again. Best wishes, Mark Mosselman, General Manager