Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 3,439 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE NSF certified hotel.

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,439 reviews

TripAdvisor Rating  4.5/5  1,515 reviews

Certificate of excellence 2023

1 train stop from Schiphol

Customer review rating 4.0/5

Pascal Business - Confirmed reviews ALL

Nice, modern hotel that is well located. Some technical difficulties during my stay.

Dear Pascal, Thanks for sharing your point of view. We're delighted to hear that you appreciated our hotel's convenient location just one train stop from Schiphol Airport. It's wonderful that our modern design contributed to a pleasant stay. However, we regret to hear about the technical difficulties that affected the breakfast service. While this was an unusual situation, we have taken steps to ensure our kitchen operates smoothly to provide our guests with a delightful dining experience and regret that we were not able to have this done in time for you to enjoy your breakfast. For any significant issues during your stay, we encourage you to contact us directly so we can find a timely solution. We are looking forward to welcoming you again. All the best! Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Good stay, but restaurant could be open till later

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is very well located for those who want to stay close by the Schiphol airport and also not depend on hotel buses, as the hotel is right next to the Hoofdorp railway station. The hotel has a lovely lobby, good atmosphere, and the room is nice. The only qualm for me was that the restaurant closes a bit too early for a hotel which caters to a lot of airport transfer guests. The bar remains open, but the restaurant closes early, and this is an issue as there is nothing nearby that is also open.

Dear Guest, Many thanks for your feedback. We're delighted to hear you appreciated our convenient location next to Hoofddorp railway station, our welcoming lobby, and our comfortable rooms. Your feedback on the restaurant hours is valuable to us, and while we strive to cater to the various schedules of our guests, we'll certainly consider your suggestion as we continually seek to enhance our services. It would be a pleasure to welcome you again. Kindest regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Worst experience i had from front desk

Customer review rating 0.5/5

Frequent G. Business - Confirmed reviews ALL

Worst experience i had from g. services from desk, Mr Rain or Mr. Ray (could nit get his name clearly)

Dear g., Thank you for taking the time to share your feedback with us. We apologize for any inconvenience this may have caused and would appreciate your understanding and cooperation in resolving this matter. To address this matter promptly and effectively, we kindly request that you provide us with the details of your concern by reaching out to us directly at H7… Rest assured, our team is committed to resolving any issues you may have encountered during your stay or regarding your reservation. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

room was fine and clean as always, much appreciated. Breakfast was a bit less organized than usual. for example, no eggs, no bacon when I arrived and it took rather long to refill. Also overall, the warm food should be warmer.

Dear Guest, Thank you for your review. We're delighted to hear that you found the room clean and appreciated the condition of the bathroom and bed. It's a pleasure to know our efforts in maintaining a high standard of cleanliness are recognized. However, we regret to hear about your breakfast experience. We have taken note of your comments regarding the temperature of the food and the timeliness of the refills. While we strive to ensure a delightful dining experience, it seems we fell short during your stay. Rest assured, we are constantly looking for ways to enhance our service and your feedback is invaluable in this process. We look forward to the pleasure of seeing you on a future occasion. Kind regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Soulless.. no reward for loyalty either

TripAdvisor rating 2.0/5

959willr Couples - TripAdvisor review

Pretty soulless airport hotel. First Accor hotel I’ve stayed at, especially as a platinum member where there was no complimentary water in the room or welcome amenity. Got told “our tap water is safe to drink” Atmosphere was nil. We should have remained at the Ink hotel in Amsterdam another night. Now that WAS absolutely wonderful. This just made me sad and depressed

Dear Will, Thank you for sharing your experience with us. We're glad to hear you had a wonderful time at another establishment and appreciate your loyalty as a platinum member. We're sorry to hear that our hotel did not meet your expectations. We do pride ourselves on the cleanliness and sustainability of our accommodations, including the drinkable tap water we provide. We always strive to offer a warm and welcoming atmosphere, which includes a welcome drink, and we regret this didn't meet your expectations. Should you encounter any issues in the future, we encourage you to contact us directly so we can work towards a solution promptly. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Warm regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

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Other web-users rate our hotel

  • 1,404 reviews 8.6/10 Location
  • 1,781 reviews 7.4/10 Room
  • 1,818 reviews 7.5/10 Service
  • 30 reviews 8.3/10 WiFi
  • 894 reviews 8.5/10 Breakfast
  • 801 reviews 7.1/10 Cleanliness
  • 479 reviews 9.6/10 Vibe
  • 427 reviews 8.4/10 Amenities

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