Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 3,139 reviews

Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
Novotel Amsterdam Schiphol Airport - Image 3
Novotel Amsterdam Schiphol Airport - Image 4

Description

Hotel extras

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,139 reviews

TripAdvisor Rating  4.5/5  1,583 reviews

Certificate of excellence 2024

Unfulfilled Promise

Customer review rating 3.0/5

Laurie Business - Confirmed reviews ALL

I was initially really pleased to be on the 13th floor executive room. However, the disappointing experience was an offensive odour coming from either the shower, wash hand basin or toilet. I did report it to reception but didn't detect any change when returning to the room each evening. So, please please investigate why there should be odours coming into room from the drainage system(s) and listen to your customers when they report problems.

Dear Laurie, Thank you for sharing your experience with us. We are pleased that you enjoyed your stay in the executive room on the 13th floor, as well as our commitment to sustainability as a Green Key Gold certified hotel. However, we apologize for the inconvenience you experienced with the unpleasant odour in your room. This is certainly not the standard we aspire to provide. We understand how important it is to have a fresh and comfortable environment. Furthermore, we are sorry that our team did not consistently meet your service expectations during your visit. We appreciate your feedback regarding the varying attitudes at the front desk, and we will reflect on this as we strive to maintain our high standards. Finally, we are glad that you were able to appreciate our hotel's great location, just a quick train ride away from both Schiphol Airport and Amsterdam City Centre. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Mark Mosselman, General Manager

Noisy room

Customer review rating 0.5/5

Jes Business - Confirmed reviews ALL

I was not able to sleep due to mechanical problem of the air extraction on the toilette. Midnight (2.30am), I had to change room.

Dear Jes, Thank you for taking the time to review your stay. We regret to hear about the mechanical issue you experienced with the air extraction in your room, which led to a disruption of your rest and a room change late at night. We understand how important a quiet environment is for a good night's sleep and apologize for the inconvenience this caused you. We also take note of your comments regarding the speed of our internet connection and our offer. Please know that we continuously work on improving our services and appreciate your feedback on these matters. We hope you will consider staying with us again in the future. Best regards, Mark Mosselman, General Manager

Great hotel, great rooms and a very nice bar

Customer review rating 4.5/5

Wolf Business - Confirmed reviews ALL

Staff is great and very friendly. Rooms and bar make the stay enjoyable, only breakfast is a bit on the light side and when you get in around 8.30 you have to really search for a clean spot and cutlery.

Dear Wolf, Thank you for taking the time to share your review. We are thrilled to hear about your positive impressions of our hotel. We are delighted that you enjoyed our well-appointed rooms and the vibrant atmosphere of our bar, where guests can savor a variety of local beers, gins, and snacks. Our team takes great pride in offering friendly and welcoming service, aiming to create an enjoyable stay for all our guests. However, we regret to hear that your breakfast experience did not meet your expectations. We strive to provide a delectable start to the day with our buffet breakfast, and we apologize for any inconvenience you encountered in finding a clean spot and cutlery. Your feedback is invaluable as we continually seek to improve our service. Finally, we are pleased that you appreciated the overall ambiance of Novotel Amsterdam Schiphol Airport, which reflects our dedication to providing a true Dutch experience embedded with sustainable practices. We hope that the Dutch art, wooden bikes, and typical decorative items throughout the hotel added to the charm of your stay. We hope we will have the opportunity to see you again in the future. Best regards, Mark Mosselman, General Manager

Always a great stay!

Customer review rating 5.0/5

Vitorio S. Business - Confirmed reviews ALL

Excellent place to stay while you are in transit or enjoying Amsterdam. Everyone very frendly, helpful, professional, positive and more.

Dear Vitorio S., Thank you very much for this kind review of your recent stay. It's truly rewarding to know you had such an enjoyable time at our hotel. We are delighted that you appreciated the attentive and professional service from our team, the convenience of our location for transit passengers and those seeking to explore Amsterdam, and the overall quality of your stay. It’s always our goal to provide a unique Dutch experience, from our design elements to our sustainability efforts, like our rooftop honey bees. Should you ever encounter any big issues during your stay, please don't hesitate to contact us directly so we can find a solution promptly. We look forward to seeing you again soon. Best regards, Mark Mosselman, General Manager

Bad insonorisation between the rooms

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Everything was ok except insonorisation with the twin room which was awful, (especially when you don’t know the person !)

Dear Guest, We appreciate the time you took to provide this review. We are delighted that you found the cleanliness of our hotel to be up to your standards, as we pride ourselves on maintaining impeccable levels of hygiene. It is also great to know that you appreciate our efforts in sustainable development, as we strive to be a Green Key Gold certified hotel with a strong environmental commitment. However, we apologize for any inconvenience you experienced with the soundproofing in your room. Our hotel aims to provide a peaceful and comfortable atmosphere, and we regret to hear that this was not entirely the case during your stay. We understand the importance of a good night's sleep and take your comments seriously. Nonetheless, we hope that the other aspects of your stay, such as our convenient location near Schiphol Airport and the city center, as well as our Gourmet Bar offering fresh, healthy, and inspiring dishes, contributed to a positive experience. We all hope to welcome you back in the future. Best wishes, Mark Mosselman, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,388 reviews 8.9/10 Location
  • 1,745 reviews 7.4/10 Room
  • 1,704 reviews 7.6/10 Service
  • 29 reviews 8.7/10 WiFi
  • 817 reviews 7/10 Cleanliness
  • 762 reviews 8.1/10 Breakfast
  • 475 reviews 9.5/10 Vibe
  • 405 reviews 8.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Hoofddorp