Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,809 reviews

Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
Novotel Amsterdam Schiphol Airport - Image 3
Novotel Amsterdam Schiphol Airport - Image 4

Description

Hotel extras

  • 4-star Amsterdam airport hotel, 4 mins by train to Schiphol

  • Well-equipped event space for large and small events

  • On-site bar and restaurant serving international fare

  • Spacious, soundproof rooms & suites with free Wi-Fi

  • 20 mins by train to Amsterdam Centraal

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,809 reviews

Customer review rating 4.5/5

Colin B. Solo - Confirmed reviews ALL

Friendly staff. convenient for the station and buses, and a good selection of food at breakfast.

Dear Colin, Thank you for this high rating. We are thrilled to hear you had such a comfortable stay at Novotel Amsterdam Schiphol Airport. It’s wonderful that our team’s friendliness stood out during your visit. We take pride in our convenient location near public transport, and we’re glad you found it helpful for your travels. Your appreciation for our breakfast variety is equally heartening, we strive to cater to all tastes. We hope to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Customer review rating 3.0/5

David B. Business - Confirmed reviews ALL

Average. Bedrooms not well cleaned. Beds uncomfortable

Dear David, We appreciate you letting us know about your recent visit. We are delighted to hear that our location and the welcoming service from our bar and reception teams contributed positively to your stay. That said, we sincerely apologise for certain aspects of your experience falling short of your expectations. Your comments regarding the comfort and cleanliness of your accommodation have been noted, and we will review these matters with our housekeeping and maintenance teams to ensure improvements. While we strive to maintain high standards, we regret any inconvenience caused and appreciate your understanding. Lastly, it was a pleasure to learn that our team members made you feel valued during your visit. Should any concerns arise in future stays, we encourage you to reach out at the time, so we can address them promptly. We hope to welcome you back on future occasions. Best wishes, Mark Mosselman, General Manager

Customer review rating 3.0/5

Lakma D. Business - Confirmed reviews ALL

I didn't receive my bill as receptionist promise during the check out. Because they cut off the amount from security deposit for the breakfast

Dear Lakma, Thank you for taking the time to share your feedback with us. We are delighted that you appreciated your arrival process, room and our breakfast selection. It is wonderful that you found our commitment to sustainability impressive as well. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We acknowledge your concern regarding the invoice and regret any inconvenience. As your reservation was made through a third-party booking agent, the invoice must be requested directly from them, as they are responsible for issuing the billing documentation. We also note your feedback regarding the internet connection and apologise for any frustration this may have caused. For future reference, our team is always available to address any concerns directly during your stay. Nonetheless, we are pleased that you found excellent value in your accommodation and were satisfied with the cleanliness throughout your visit. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Mark Mosselman, General Manager

Customer review rating 2.0/5

Jessie S. B. Business - Confirmed reviews ALL

I was initially given a room on the 12th floor. When I entered, it was not yet cleaned. There are used Towels on the bathroom floor and hanger on bed. I just went down to report and didn’t bother to check other details in the room. The frontdesk checked the room and apologized for the inconvenience. And yes it was inconvenient because I needed to rest for a trip from France.

Dear Jessie, Thank you for letting us know about your concerns. We sincerely apologize for the initial room condition and any inconvenience experienced as a result. Ensuring all rooms meet our standards is a priority, and we regret that this oversight impacted your rest. Your feedback on value will be reviewed as we strive to meet guest expectations. We nevertheless appreciate your recognition of our team’S. prompt response to the issues reported. We hope we can provide you with an improved stay in the future. Kind regards, Mark Mosselman, General Manager

Customer review rating 4.0/5

Matthew M. Business - Confirmed reviews ALL

unfortunately when i arrived there was no food available but otherwise all of the facilities and breakfast were very good

Dear Matthew, Thank you very much for your feedback. We are delighted to hear that you found our facilities and breakfast offerings to your liking during your recent business trip. However, we regret any inconvenience experienced regarding the availability of food upon your arrival. Our team is always available to assist guests with dining options, including our 24-hour room service via QR code ordering. It is nevertheless wonderful to know that our convenient location near Schiphol Airport and Amsterdam contributed positively to your stay. We hope you managed to explore some of the nearby cycling tracks or our Dutch art installations during your visit. We look forward to welcoming you back on a future occasion. Best wishes, Mark Mosselman, General Manager

Other web-users rate our hotel

  • 1,465 reviews 8.9/10 Location
  • 1,830 reviews 7.2/10 Room
  • 1,897 reviews 7.8/10 Service
  • 42 reviews 6.4/10 WiFi
  • 894 reviews 7/10 Cleanliness
  • 810 reviews 7.8/10 Breakfast
  • 487 reviews 9.4/10 Vibe
  • 396 reviews 7.9/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Amsterdam