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Novotel Amsterdam Schiphol Airport Hotel 4 stars

Customer review rating 4.5/5 10,781 reviews

ALLSAFE approved hotel

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Novotel Amsterdam Schiphol Airport
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+ 23 Services

Hotel extras

  • An ALLSAFE NSF certified hotel.

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging unitsPaying
  • Laundry
  • Boutiques/shopping
  • Porter service only available for groups if agreed up front. Luggage trolleys available.
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • State of the art fitness with Technogym equipment available on the 1st floor. Open 24/7.
Business services
  • 20 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS hoofddorp
netherlands

Tel: +31237470347

Fax: (+31)237470399

Check-in from 14h00

Check out up to 12h00

  • CONNEXXION :  300/310 HOOFDDORP

  • By plane

    SCHIPHOL AIRPORT At 6.5km / 4.04 miles

  • By plane

    SCHIPHOL AMSTERDAM At 6.5km / 4.04 miles

  • By train

    HOOFDDORP At 0.2km / 0.12 miles

  • By train

    HOOFDDORP STATION At 0.35km / 0.22 miles

GPS :52.291615, 4.701503

Our accommodation(s)

The hotel offers rooms in 4 categories - Standard, Executive, Junior Suite and Superior Suite. All rooms are bright, modern, quiet and feature a bath or walk-in shower, small fridge and free WiFi. Connecting rooms and family rooms are available. Each room comes with individual air conditioning, LCD TV, an in room fridge for personal use and free WIFI. The bathroom is spacious and features a bath or walk-in rainshower. The hotel has several rooms for guests in a wheelchair and is 100% non-smoking.

Standard room, modern and spacious - 1 double bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room, modern and spacious - 2 single beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room, perfect for families - 1 double bed and 1 sofa bed for 2 persons

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, extra comfort - 1 double bed, 1 sofa bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite, 30 m² - 1 Queen-size bed, 1 sofa bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room, accessible for disabled guests - 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMET BAR RESTAURANT

Type of cuisine: Bistro

The GOURMET BAR restaurant is at the inspiring and vibrant heart of the hotel and offers an informal, friendly eating and drinking experience where people can enjoy trendy drinks and eat fresh, healthy and inspiring dishes from our open kitchen.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

The GOURMET BAR is the perfect place to meet or simply unwind after a long day's travel. The service is friendly and genuine, the ambience inspiring and relaxed. The menu is creative and features a number of interesting local beers, gins and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 417

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Amsterdam Schiphol Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,781 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,309 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located good stay

Customer review rating 4.5/5

Fouad Families - 12/05/2021 Confirmed reviews ALL

I was pleased with the stay and it was so nice

Excellent stay on Thursday night - Good to train young emplyees

TripAdvisor rating 5.0/5

fjm485 Business - 22/03/2021 TripAdvisor review

I arrived Thursday night for a 1 night stay. I have been welcomed by a young employee, a bit hesitant as it was his first day, but who did everything to make my stay a very nice one. Congrats to the hotel spending time at training employees. Great experience, fantastic room and above expectations service.

Dear guest. Thank you for your recent stay and lovely feedback. Please rest assured that I will share this with my colleagues! We hope to see you back soon! Stay safe! Regards. Floris

Fantastic stay with amazing service

Customer review rating 5.0/5

Valentijn Families - 26/02/2021 Confirmed reviews ALL

Stayes in this hotel for just one night, but it truly was a Stay with an outstanding service provided by the Novotel staff. Rooms are very comfortable and clean. Will come back to the hotel for sure.

Beste heer C., Bedankt dat u de tijd heeft genomen om deze mooie recensie te schrijven! Wat fijn om te lezen dat u een goed verblijf heeft gehad, uw recensie wordt gedeeld met het team. Hopelijk zien we u snel weer terug. Met vriendelijke groet, Eefke de Jong – Duty trainee

Enjoyed staying there.

Customer review rating 4.5/5

Jesper W. M. Solo - 06/02/2021 Confirmed reviews ALL

Good morning. Really enjoyed staying in your hotel. Very friendly and pleasant staff. The main issue is the food, why? Because the menu was basically the same every day. After a few days you had already been through the menu. The staff and I tried to talk to the cook and finally it changed a bit, where soups were added and a few more main courses, but all in all a bit boring menu. It is fine when you stay for a few days, but not when staying more than a month. But do not worry it did not ruin my stay at all. Thanks again to your staff, they made my stay very pleasant.

Dear Jesper M., I am very happy to read once more you've enjoyed your stay with us and even more so that our staff have been so great to you. We were very happy to have you here and I will share your feedback with the team. We will also take another look at our menu selection, to also satisfy guests who stay with us for a longer period. We look forward seeing you again! Kind regards, Martin Ram - Front Office Manager

Efficient andpleasant experience

Customer review rating 5.0/5

M. Business - 01/02/2021 Confirmed reviews ALL

Arrived slightly before the curfew. Very warm and pleasant welcome at the hotel. I have been offered a nice breakfast box as I left early.

Dear Francois M., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback, even more so in these difficult times. I will share your feedback with the team, they will definitely appreciate it. Stay safe and hopefully we can welcome you back soon. Kind regards, Martin Ram

Comfortabel

Customer review rating 4.0/5

Eelke Business - 23/01/2021 Confirmed reviews ALL

The hotel is relatively new and very easy to reach by train from Schiphol airport. Rooms are spacious and nicely designed. When I made a request for a room with a bath the reply was rapid and request met. Since I stay there more often my last stay I received a suprise card in my room thanking me for my stay a very nice gesture. Unfortunately the restaurant menu is very much reduced due to government regulation and Covid. But it’s a nice place to stay

Geachte Eelke N., Wij stellen uw opmerkingen over uw verblijf in Novotel Amsterdam Schiphol Airport erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Team NASA Novotel Amsterdam Schiphol Airport

Everything perfect

Customer review rating 5.0/5

Antonio C. D. O. E. C. F. Families - 23/01/2021 Confirmed reviews ALL

All the employees it’s so educated and cordial. That’s my favorite hotel. I love it. Thanks for all.

Dear Antonio Carlos C., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA Novotel Amsterdam Schiphol Airport

Kindness galore

Customer review rating 5.0/5

Tamara L. Families - 18/01/2021 Confirmed reviews ALL

We truly appreciated your kindness and attentiveness we’ll be back

Dear Tamara L., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Stef Möhlmann Duty Manager team NASA Novotel Amsterdam Schiphol Airport

Nice hotel and friendly staff

TripAdvisor rating 5.0/5

vandejoeven 24/11/2020 TripAdvisor review

very nice hotel near Amsterdam centre. Parking possibility next to the hotel. Great reorganisation of the breakfest Buffet during the COVID19 period ! Nice and cosy room. Very friendly and helpfull staff.

Dear guest, Thank you for the visit and nice feedback. It is great to hear that despite the circumstances and restrictions we have managed to arrange our breakfast in a way which our guests enjoy. We hope to see you back soon! Regards, Floris

Excellent hotel and service

Customer review rating 5.0/5

Brenton B. Families - 29/10/2020 Confirmed reviews ALL

Our family were guests at the hotel on 2 separate occasions. The hotel is conveniently close to the airport (but not too close). The employees are true professionals! We were made to feel welcome, and the service was top notch. The food at the restaurant was fabulous. We found the lobby and lounge area to be very cozy and warm. Overall, we had a good experience, and we would definitely stay there again.

Dear Brenton B., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Möhlmann - Duty Manager Team NASA Novotel Amsterdam Schiphol Airport

good stay

Customer review rating 4.5/5

Nerijus Business - 25/10/2020 Confirmed reviews ALL

Should provide shuttle bus on request or call

Dear Nerijus T., Thank you for the recent stay and feedback. I am happy with your feedback and would like to explain why we do not offer a shuttle bus. I understand your point about the free shuttle bus, but in many cases this service is also paid, shared between up to 3 properties and/or only run once every 40 minutes whereby places are not guaranteed. Next to this I trust you appreciate there is no such thing as a free shuttle. The cost of running such a service is up to roughly €300.000,00 a year and these costs are always build in to the room rate you pay as a guest. Novotel Amsterdam Schiphol Airport takes pride in holding a Gold-Status on the Green Key. Green Key is an international quality mark for companies in the tourism and recreation industry who do their utmost is reducing the ecological footprint of their businesses. For example; we keep our own bees, have moss on the roofs of our banqueting rooms for isolation and we reuse as much of our energy. We offer the Green-option to skip room cleaning for which guests are awarded with a €5,00 voucher. As such, many guests tell us they feel we offer a better product for a lower price than similar hotels. Next to that we have also created a "Novotel Transit App" available in all App stores which gives quick and easy access to real time travel info and also is a great travel tool for the 20 minute train trip to Amsterdam Central Station or any of the other highlights in the region. That being said i do hope that you can appreciate the effort that we put in to stay as environmentally friendly as possible. If we do not take care of our planet, who will? I hereby hope that i have cleared things up a little bit as to why we do not offer a shuttle bus to and from the airport. If you have further questions, please do not hesitate to contact me. Looking forward welcoming you back in the not so distant future. Kind regards, Stef Möhlmann Duty Manager Team Novotel Amsterdam Schiphol Airport (NASA)

Nice staff, good location

Customer review rating 5.0/5

Jaan Business - 18/10/2020 Confirmed reviews ALL

Staff was helpfull and it was easy to stay even during these hard times

Dear Jaan K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Team Nasa

Great stay

Customer review rating 4.5/5

Norbert Friends - 01/10/2020 Confirmed reviews ALL

Nice stay as usual - still hoping that hotel guests could get a better discount at the adjacent park+ride facility - even "inclusive stay in the hotel rate" :) Last time there was coffee capsules available for the Illy machine in the "Junior Suite" - this time no more - why the difference?

Dear Norbert P., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. I would hereby like to clear a few details up. As per Dutch government directives linked to the COVID-19 situation we had to remove all items from the minibar, all tea and coffee making facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann - Duty Manager team NASA

Perfect mini break

Customer review rating 5.0/5

Eric V. B. Couples - 30/09/2020 Confirmed reviews ALL

Our 2 night stay at Novotel Amsterdam Schiphol Airport (NASA) was perfect. The room was very nice and spacious, Great friendly, helpful and hospitable staff especially Sarah (front desk supervisor) and her attention to detail......great. Stayed here more often but this stay was the best so far. The friendliness. attention to details the overal atmosphere and the overal feel were even better then ever. It’s the little things that made this stay great.

Dear Mr, van B., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floris Licht General Manager

One of my favourite airport hotels...

Customer review rating 5.0/5

Ck Business - 27/09/2020 Confirmed reviews ALL

When traveling to/via Amsterdam airport, the Novotel in Hoofddorp is my prefered hotel for (before and during Corona times). The rooms are very modern, clean, super quiet (no airport noise) and the bed is very comfortable. The location is very convenient: 4 min / one stop by train from AMS airport, 3 min walk from train station. The staff is super nice, very efficient and professional - great job in handling all challenges of the current Corona-situation.

Dear Carsten K., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Excellent staff, great location, exceptional stay.

Customer review rating 5.0/5

Narinder Solo - 26/09/2020 Confirmed reviews ALL

Upon arrival, the receptionist had a pleasant manner, made me feel welcomed and great customer experience. Room was of very high stand. Restaurant & lounge bar where very attentive to my needs. Check out was very good.

Dear Narinder B., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel
Customer review rating 2.5/5

Anonymous Business - 25/09/2020 Confirmed reviews ALL

significant amount of house dust mite in the room

Geachte heer W., Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Novotel Amsterdam Schiphol Airport. Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen heeft voldaan; hiervoor willen wij u dan ook onze oprechte excuses aanbieden. Naar aanleiding van uw feedback heb ik het team gevraagd uw kamer te checken en nogmaals grondig te schoon te maken/te stofzuigen. Ik hoop dat u bereid bent ons bij een volgend bezoek aan de regio nog een kans te geven. Als u dit doet en geboekt heeft, laat me dit dan aub weten via fl… zodat ik een gratis upgrade naar een suite kan verzorgen en zeker kan stellen dat de kamer tiptop in orde is. Met vriendelijke groeten, Floris Licht General Manager

Well located, poor service

Customer review rating 2.0/5

Juha H. Business - 21/09/2020 Confirmed reviews ALL

I've stayed at the hotel several times, mainly because it is conveniently located in the business district next to Hoofddorp station. The premises are also quite nice and in principle the hotel has everything that one needs. During recent stays, the quality in service has declined. Despite their ALLSAFE program for better hygiene regulations, there have e.g. been visible stains on the walls next to the bed. What was worse, though, was the unforgivably unfriendly atmosphere at the breakfast buffet on my last day. This was due to the staff choosing to have their argument (about one team member not contributing enough) in public so that most people wanting to enjoy their breakfast in peace could hear. This is definitely not how I wish to spend my morning. Additionally, the breakfast is really overpriced and the early-COVID model of paying less for just cold breakfast would be a welcome reintroduction. In the future, I will sincerely consider taking the extra walk from hotels further away.

Dear Juha H., Thank you for taking the time to tell us about your experience at the Novotel Amsterdam Schiphol Airport. I am sorry to read that your experience did not meet your expectations; please allow me to express my sincerest apologies. Following your feedback I have asked our engineering team to check your room and paint/clean the walls where necessary. We've also spoken to our breakfast crew and made it perfectly clear to them that it is unacceptable to have these types of arguments in front of our guests, which they understood. As such, I trust this will not happen again. Finally, please let me know which items you feel should be added to the breakfast in order to make it good value for money again. We are serving all warm items, fresh orange juice, fruitsalad and plenty of other options and if you feel anything is missing then I will of course discuss this with our Executive Chef. Also, please do email me via fl… next time you need a room in our area so that I can offer you a free upgrade to a nice suite as an apology for this not so good experience. Once again, we really appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Floris Licht General Manager

It's getting much better

TripAdvisor rating 3.0/5

odzehl Business - 01/03/2020 TripAdvisor review

The last trip in November 2019 was not satisfactory. There were significant problems getting out of the car parking because international credit card billing did not work. In February 2020 I was back at the hotel and the parking and driving out worked according to standard. The rooms are very good and clean, a reasonable price-performance ratio. But not outstanding. The breakfast buffet is decent and the omelet and scrambled eggs are going almost well. The only tear is the raid-like chaos after the passage of Asian tour groups. However, this fact is not the fault of the hotel, but has to do with the small amount of food for these guests. For business travelers like me, this means that you cannot enjoy breakfast, but that you have to defend yourself by using at least one plate and one cup for table use and seat reservation. The path between the breakfast buffet and your seat should not be too long. The evening menu of the hotel is very small and very Dutch. The few meals are mostly fried and simple. After my question about drinks that are isotonic or low in sugar, I was offered Sprite or 0Cal Coke. I would be happy to explain to the staff the health problems of these two beverages. I was then offered a wonderful mint tea that tasted great. The reception staff is always friendly and helpful. In summary, the stay is highly recommended due to the location and the distance to the airport. I am sure that the few less than perfect processes can be stopped in the foreseeable future. Enjoy your stay.

Dear guest, Thank you for the recent stay and constructive feedback, which I will share and discuss with my team whereby we will see how we can improve on our breakfast service for our business guests while groups are staying with us. With regards to the low in sugar drinks I would appreciate if you could explain to me why sprite and coke zero (both with 0% sugar) are not the right thing to offer. Could you please email me via floris.licht@accor.com so that I can share your feedback with my team? Thanks and kind regards, Floris Licht General Manager

Overnight Stay at the Airport

TripAdvisor rating 4.0/5

Michael M 29/01/2020 TripAdvisor review

A very nice modern Hotel 4 minutes by train from the Airport. Staff were very efficient and friendly and the breakfast was very good. As a Gold card member both of my booked rooms were upgraded and this was appreciated.

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