Mercure Hotel Amsterdam West 4 stars

We stayed in this Hotel before and were always happy.. what a mistake to make... Airco did not work. Informed reception, they said they would fix, nothing happened. Did not sleep due to the hot room... we booked the park, sleep and fly package, but we were informed at the hotel that they are now doing the airport shuttle themselves, but at 7am it should not be an issue... at 6h50 we got a phone call that our taxi was waiting... 22 EUR for a taxi ride... For the way back we have to call the hotel they said but probably have to take a taxi as well... so again a paid transfer... So why do you have this sleep and park package if the transfer is not included? Never saw this before, just ridiculous... never staying here again. Did not know that accor lowered their standards that much...

with no shuttle available it was a hassle to get to the hotel. Lots of roadworks in the neighbourhood. Hotel is older but rooms and service are ok.

We booked this hotel after a late arrival at Schiphol airport. The hotel is easy to reach by Nightbus (just 5 min walking from the bus stop). The attention at the check in was extremely rude. It can be that we woke up the receptionist. However the hotel offers a 24/7 reception. I would a much friendlier service, as usual at Mercure Hotels all over the world. First of all, the receptionist seemed not to find our booking. He also ignored my Accor Gold status. No welcome drink, no offer of late check out, no room upgrade. Also no mention to the shuttle back to Schiphol (which is supposed to be booked at the check in). The room was quite small but clean and with everything you need for a stay. Unfortunately it was not possible to regulate the temperature and it was quite warm inside. In general, quite dissapointing

I staid in the hotel for self-quarantine before my business flight. This does not display a correct picture of the complete hotel. Hotel room was clean and service was good.

Although the Mercure in Amsterdam is a 4 star hotel, it is not feeling like this at all. Compared to several other hotel (both national -like Ramada, Bilderberg, Westcord Rotterdam..etc- & international), this hotel is below all standards. Where to start? Maybe the first and most important point is the attitude of the staff. They do not seem to 'read' their guests at all. Not polite -no greetings, no 'good morning', no 'thanks for your stay'...not asking anything at all; a point that can easily be improved. They show a rather unpolite and lazy attitude, except for the one (?) Dutch lady at the reception. Another thing, is that they cannot even say sorry after any (of all) mistakes that were made. The rooms were pretty clean, however, not prepared with any sort of perfection or passion. -beds not nicely straight against the wall, carpets not in the right place, curtains not as it should be..etc. The hotel is really lacking maintenances, window surroundings not painted for years, windows with the water inside, nor cleaned from the outside.. A heater/radiator was fixed in the 'hot' position. The food was really not ok. Staff does not seem to care at all. I usually do not complain, but here I had to. Serving unboiled ! eggs for breakfast is not OK. No creativity at all any way. Breakfast without any juice or surprises. Not respecting the 'do not interrupt' signs at the door... even not after mentioning 3 times, just rudely awakening their guests... For this simple breakfast that is being put on the floor anyway. At dinner time, they forgot the starter twice. Very sad. My last dinner was ok, finally no plastic cutleries as well (27th of december) served by a more polite lady cook. The garden is not proper maintained. No nice plants or colors -unlike for example the Bilderberg park hotel- . Green inbetween the tiles... -unlike for example the Ramada-.. Really a bit of a Ghetto feeling. Even rats walking around at the parking/smoking area (where the ashtrays are not being emptied by the way). Hotel is located in vicinity of Schiphol.. maybe the only advantage.. but the bunch of people hanging around/dealing at the gas station feels quite uncomfortable. No. This way, the hotel is not expected to survive the coming years. All my friends and collegues share this opinion.