Mercure Hotel Amsterdam West 4 stars

TripAdvisor rating 3.5/5 1,326 reviews
Mercure Hotel Amsterdam West
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+ 19 Services
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Room 1

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Hotel extras

  • Airport Shuttle Service Available

  • Free WiFi

  • Private Car Park

  • Family Rooms

  • Buffet Breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AMSTERDAM SCHIPHOL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 24 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW
amsterdam
netherlands

Tel: +31205126767

Fax: (+31)20/6159027

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   69 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST :   397 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST :  

  • By plane

    AMSTERDAM SCHIPHOL At 8km / 4 miles - Shuttle free

  • By plane

    ROTTERDAM ZESTIENHOVEN At 59km / 36.66 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 9.4km / 5.84 miles

  • By helicopter

    SCHIPHOL HELIPAD At 8km / 4.97 miles

  • By car

    A4 EXIT 1 SLOTEN At 1km / 0.62 miles

  • By train

    AMSTEL STATION At 9.3km / 5.78 miles

  • By train

    CENTRAAL STATION At 9.4km / 5.84 miles

  • By train

    RAI STATION At 6.8km / 4.23 miles

  • By train

    SCHIPHOL At 8km / 4.97 miles

  • By train

    WTC ZUID STATION At 5.6km / 3.48 miles

GPS :52.337578, 4.817787

Our accommodations

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Standard Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 kingsize bed and sofa

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Single Room

  • Max. number of persons: 1
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

AT WEST

Type of cuisine: French

Photo non contractuelle / Strictly non binding

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Lunch

08:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

We would love to welcome you to our cosy bar, where you can enjoy an early morning coffee, a tasty lunch or a delicious glass of flavours from the cellar' during the evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 24

  • Maximum size: 230

  • Maximum capacity: 160 people

Find out more

Our guest reviews for
Mercure Hotel Amsterdam West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,435 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,326 reviews

Clean and comfort

Customer review rating 4.2/5

Shinhong M. Business - 29/11/2019 Confirmed reviews ALL

It`s comfortable for bussiness.

Unprofessional

Customer review rating 4.2/5

Dewinder B. Business - 25/11/2019 Confirmed reviews ALL

Extremely disappointed With my room and then checking out I was overcharged! - the telephone in the room did not work (it was exchanged but the second one went faulty too) - the bathroom was not cleaned probably on two occasions - the window opening/closing mechanism was broken and at one point injured me - the TV was faulty and one night it went to max volume and I could not turn the volume down or switch it off, I had to walk to the reception in the middle of the night in my night clothes and bear feet to ask for assistance (because I could not call anyone as the telephone was not working!!!!) Finally I was overcharged (I found that out when I checked my credit card statement back home) Fiona who was on the front desk (btw the cost was €410.80) took two sets of cash from me 1st was €170 (3x€50+€20) and 2nd was €120 (9x€10+6x€5) the rest she took from my credit, however instead of taking €120.10, she took €170.10 therefore overcharging me by €50 I would like refunded to my credit card

Dear Dewinder B., We are truly sorry to hear that you did not enjoy your stay with us. I have send you a private email to discuss this matter in further details. Best regards, Denice Kirchjunger Front Office Supervisor

Room not properly cleaned

Customer review rating 4.2/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Room was not properly cleaned. Toilet dirty, dirty paper and hairs on bed. Reception told a cleaner will come but he never came.

Dear Vincent M., We are truly sorry the hear that your room was not cleaned properly. We will discuss this issue with our housekeeping manager. Please feel free to contact me anytime on h1… if you want to discuss this matter in further details. Best regads, Denice Kirchjunger Front Office Supervisor

Excellent

Customer review rating 4.2/5

K Couples - 25/11/2019 Confirmed reviews ALL

Great

Dear Khurram I., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Amsterdam West

Simple - no fuss

Customer review rating 4.2/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

Clean, functional, fine for a quick business trip

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Amsterdam West

Lovely hotel in a convenient location.

Customer review rating 4.2/5

Ron´an O. Business - 21/11/2019 Confirmed reviews ALL

Convenient location, nice room, decent breakfast, friendly staff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Amsterdam West

Convenient

Customer review rating 4.2/5

Daniel S. Couples - 21/11/2019 Confirmed reviews ALL

It's near the airport and easy to get downtown

Dear Khim Seah Daniel S., Thank you for your nice feedback. We hope to welcome you back soon. Kind regards, Mercure Amsterdam West

Good stay

Customer review rating 4.2/5

Anonymous Solo - 20/11/2019 Confirmed reviews ALL

Front desk staff were friendly and very helpful. Keep it up!

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. We will share this with our team :) We hope to welcome you soon! Sincerely, Mercure Amsterdam West

Enjoyed my stay at the hotel.

Customer review rating 4.2/5

Thomas G. Business - 15/11/2019 Confirmed reviews ALL

The room was quiet and the food in the restaurant was good.

Dear Guest, Thank you for taking the time to review your stay. Your feedback helps us a lot. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West
Customer review rating 4.2/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

Very good

warm and comfortable stay

Customer review rating 4.2/5

David B. Friends - 14/11/2019 Confirmed reviews ALL

Very pleased with the hotel only stayed 2 days but very clean quiet only problems were with only got one set of towels and the breakfast at 22 euros each was way,way too expensive.

A well appointed hotel close to Amsterdam Airport

Customer review rating 4.2/5

Alex V. R. Business - 14/11/2019 Confirmed reviews ALL

The Mercure Amsterdam West is a well appointed and comfortable hotel, with a convenient shuttle service to Amsterdam Airport which takes less than 15 minutes.

I will be back to your hotel.

Customer review rating 4.2/5

C. M. Business - 11/11/2019 Confirmed reviews ALL

Nice room and very clean Breakfast was good and enough. Staff at hotel were not friendly. But the bus transfer driver from airport to hotel was very nice guy.

Dear Guest, Thank you for your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Mr

Customer review rating 4.2/5

Razvan N. Business - 10/11/2019 Confirmed reviews ALL

I really liked the hospitality and professionalism of the employees and the fact that there is a minibus that transports people from the airport to the hotel. I have nothing negative to comment on, maybe the rooms are quite small, as is the bathroom.

Dear Razvan N., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Amsterdam West

Ok

Customer review rating 4.2/5

Kirsty Couples - 10/11/2019 Confirmed reviews ALL

Nice hotel..... Can't fault it but quite far away from town mad an absolute nightmare to get home at night. Bus stop 5 mins walk from hotel can print bus schedule off of hotel website. Cost €2.50pp one way. Getting into to town no problem. Where bus drops you off is about 25min walk into the biz so you need to remember you have that same walk back at the end of the night and if it's after midnight the bus changes to night bus an no longer goes to that stop. Cost us €30 2 nights in a row to get taxi back to hotel as clildnt find stop for night bus. If I returned to Amsterdam I would stay somewhere more central

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. Sincerely, Mercure Amsterdam West

Good enough

Customer review rating 4.2/5

Joakim Business - 08/11/2019 Confirmed reviews ALL

Meetingrooms with coffe area ++ General envirement incl resturant + Resturant menu (to few dinner selections) - Elevator for rooms located far from reception - Room layout & tidyness + No door to shower -

Dear Guest, Thank you for taking the time to share your feedback. Your feedback helps us a lot! Sincerely, Mercure Amsterdam West

The experience was very good.

Customer review rating 4.2/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

Rooms were clean and the beds very comfortable. Service in all areas was very good. We were pleasantly suprised at the quality of the food in the resturant.

Dear Gordonfettes D., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Amsterdam West

Okay...but...

Customer review rating 4.2/5

Sean G. Business - 08/11/2019 Confirmed reviews ALL

I was staying in room 310 where the door does not close properly unless firmly pressed. I imagine the door just needs a little adjustment to enable it to automatically close and lock. Please investigate. It should be noted that I had left the room for breakfast, and didn't notice that the door was just sat on the latch, not locked. My collogue noticed when passing and pulled the door shut.

Dear Guest, Thank you for taking the time to review your stay. Your feedback helps us a lot. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Good but it was better year ago

Customer review rating 4.2/5

Oleg G. Friends - 06/11/2019 Confirmed reviews ALL

Good hotel with the perfect breakfast close to the airport. But I asked every day to recharge the room door keys because they did not open the door. All three days. Also, if you have a kettle and tea in a room, so why there are no cups? Third, I have tried to wait for a shuttle bus late evening 50 minutes. Why the hotel did not send any information to me that the highway is closed for reconstruction and the shuttle bus schedule was changed?

Dear Guest, Thank you for your feedback. Unfortunatelly we cannot do anything about the construction work. We did inform all our guest about this contructtion work. Therefor our shuttle had some delay. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Pleasant holiday

Customer review rating 4.2/5

Noorlin H. H. Couples - 06/11/2019 Confirmed reviews ALL

Hotel very clean, friendly and helpful staff. Good location away from bustling city.

Dear Guest, Thank you for taking the time to review your stay. Your feedback helps us a lot. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West
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