Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.7/5 271 reviews

Best price
guarantee
Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
Mercure Hotel Amsterdam West - Image 3
Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  271 reviews

TripAdvisor Rating  3.7/5  1,417 reviews

Customer review rating 2.5/5

Barry F. Business - Confirmed reviews ALL

The hotel is nice and clean with good staff but the heating system is appalling and doesn't work well, my room (and several of my colleagues rooms) were freezing and eventually were supplied with electric heaters. We also had issues at the bar & restaurant which couldn't cater for 20 of us on one evening. Also on several occasions we were ushered out of the bar at 10:30 in the evening due to staff shortages.

Dear Barry, Thank you for sharing your review. We are glad to hear that you appreciated the cleanliness of our hotel and the friendliness of our team. We sincerely apologize for the inconvenience you and your colleagues experienced with the heating system. While our team provided electric heaters as a temporary solution, we understand that this did not fully meet expectations. Your feedback is valuable to us, and we will use it to improve our services. Regarding the bar and restaurant, we regret that we were not able to accommodate a group of 20 without prior notice. To provide quality service, large groups require advance arrangements—especially on evenings with limited staffing. Being required to close the bar earlier than usual is not our standard, and we apologize for the impact this had on your experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 4.5/5

Lise S. Families - Confirmed reviews ALL

Nice stay overall The hotel is about twenty minutes from the city centre by bus and is quite well connected The rooms are decent and suitable for short stays. I was a bit disappointed with the breakfast, even though there are several options, I found it a pity that some products lacked a bit of quality in my opinion. However, it didn’t stop me from enjoying it The staff is also quite friendly

Dear Lise, Thank you for so positively reviewing your stay. We are delighted to hear you had a pleasant stay at Mercure Hotel Amsterdam West. Our team takes pride in maintaining comfortable accommodations for short stays, and we’re glad this contributed to your positive experience. That said, we regret any disappointment with our breakfast offerings and have noted your comments about product quality. Nonetheless, it’s wonderful to know our staff’s friendly service stood out during your visit. We look forward to welcoming you back in the future. Kind regards, Mercure Hotel Amsterdam West

3/5

TripAdvisor rating 3.0/5

ebI9720IQ TripAdvisor review

The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues: 1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly. 2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance. 3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity. Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again.

Dear ebI9720IQ, Thank you for sharing your feedback with us. We're glad our prime location met your needs and you appreciated our clean, modern facilities. We sincerely apologize for the heating and connectivity challenges during your stay. Please know these have been addressed through system upgrades and staff retraining. We do hope that you will return on another occasion. Best regards, Mercure Hotel Amsterdam West

Customer review rating 0.5/5

Cedric M. Business - Confirmed reviews ALL

Certainly my worst experience in an hotel for a while. Arrived at 9:30 PM, had to wait 10 min for the checking as the operator was busy opening the car park barrier manually by pickup the phone for the 30 cars of the people that had the convention / dinner that day. Then accessing the room which was not more than 18°C.. with heating system that did not work properly very low wind flow and temp max 23°C. The hair dryer in the bathroom would do a better job. Worked from room in the morning for 2 hours and had to leave at 10AM as my hands were frozen. Not to mention the bulb light of desk lamp was not working..

Dear Cedric, Thank you for taking the time to share your feedback. Please accept our apologies for the shortcomings in environmental comfort and service efficiency you encountered. As a Gold member, your satisfaction remains paramount, and we’ve reinforced our commitment to addressing maintenance requests immediately upon notification. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Can not recommend this one

TripAdvisor rating 1.0/5

Filip M TripAdvisor review

My fully paid in advance room, booked for two days was handed over to other customer without any notice from staff. Can not recommend this one.

Dear Filip, Thank you for taking the time to share your experience. We’re sorry for the misunderstanding. The room was automatically released after no arrival on the first night and no notice of delay was received. Please note that if we had been informed, we would have gladly held the room for your arrival the next day. Best regards, Mercure Hotel Amsterdam West

In partnership with TripAdvisor

Other web-users rate our hotel

  • 386 reviews 6.7/10 Location
  • 510 reviews 6.3/10 Room
  • 383 reviews 7.3/10 Service
  • 17 reviews 4.2/10 WiFi
  • 238 reviews 5.7/10 Cleanliness
  • 152 reviews 3.6/10 Value
  • 140 reviews 6.8/10 Breakfast
  • 113 reviews 6.2/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Amsterdam

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.