Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.7/5 289 reviews

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Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
Mercure Hotel Amsterdam West - Image 3
Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 4-star hotel in Amsterdam with 200+ parking spaces

  • A peaceful city location overlooking Nieuwe Meer lake

  • Spacious, well-lit rooms and family suites with comfortable beds

  • Cosy restaurant and bar with summer terrace

  • 14 flexible meeting rooms near Schiphol Airport

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

Our restaurant in Amsterdam serves an extensive choice of healthy, tasty and light meals prepared with fresh local ingredients. Perfect for entertaining guests after a work event, or enjoying a family meal on the terrace with views of Nieuwe Meer lake.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  289 reviews

Sadly a disappointment

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

This was unfortunately the worst accor experience so far (and we love the accor hotels normaly). The room temperature was super cold, we had to put a tracksuit over the pyjamas. We put the heat on, but it took hours till the room temperature came back to normal. The room was not the cleanest and the hair conditioner was fallen down from the wall and put on top of the WC by the hotelstuff. The parking fees were not visible upon booking, we faced them upon checking in. The receptionist took away the parking card saying that the gate will open automatically. But the next morning the gates did not open, the button to call the reception was not working either. I had to run back to the reception (while other vihicles waiting behind me) to ask the receptionist about it. He wante to have the parking ticket, which his collegue took the day before and kept telling me to push the reception button at the gate, because he can see us. It turned out he wasn't able to open the gate from the reception desk, so after 10 more minutes he came out to open it manually. My experience was that the hotel seemed to be generally understaffed. There was only 1 stuffmember at the breakfast and people started to go in - dispite the sign that asked to wait at the sign - as noone was coming for 5-10 minutes.

Dear Zsuzsanna, Your comments are important to us; thank you for sharing. We are truly sorry that your stay did not meet the standards you expect from our brand. Our team is committed to ensuring all aspects of your visit are seamless, and we regret any inconvenience caused by the challenges you encountered. Your feedback about room conditions and facility maintenance has been noted. While we aim to resolve such issues promptly, we understand that in this instance our response fell short. We are reviewing our procedures to prevent similar occurrences. Regarding parking, we acknowledge the frustration caused by the unexpected inconvenience. Our staff is trained to provide clear information, and we are reinforcing protocols to ensure better communication moving forward. We hope you will return for an improved experience in the future. Kind regards, Mercure Hotel Amsterdam West

Non existent staff especially in restaurants.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast staff were mostly awesome. The last day they overcharged us for breakfast. I tried to point this out to the reception staff but they , along with other issues, but they weren't trained properly. They couldn't take a deposit on a debit/credit card - Most other hotels had no issues. Despite paying at the end of the stay they refused to add food to the room Other than that the rooms were good

Dear Guest, Thank you for providing your observations. We deeply regret the inconveniences you faced during check-in and billing processes. We are reviewing these matters to improve operational efficiency and staff preparedness. Nonetheless, your positive remarks about our breakfast team have been shared, reinforcing their dedication to guest satisfaction. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Not Mercure Standard

Customer review rating 2.0/5

Jérôme Business - Confirmed reviews ALL

That hotel is very far from Mercure standard. Most of the guests are permanent residents, waiting for European visa. The elevator is very old and far from hotel reception. The smoking area is very dirty. Nothing in available around the hotel by walk. Rooms are very noisy I asked for a receipt , it was not sent. It was necessary to send an email to finally get it after few hours Not sure I will com back again.

Dear Jérôme, Thank you for sharing your thoughts on your recent visit. It’s encouraging to know you found our booking platform efficient, reflecting our commitment to streamlined digital solutions for our guests. However, we deeply regret the shortcomings you encountered during your stay, particularly in areas impacting your comfort and convenience. We are addressing the operational gaps mentioned to ensure smoother experiences for future guests. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

nice hotel

Customer review rating 4.5/5

Toma C. Couples - Confirmed reviews ALL

I stayed 4 days at Mercure . To 8-10 min walking is a bus station to go in Amsterdam center. Good breakfast . Good restaurant for dinner

Dear Toma, Thank you for positively reviewing your visit. We are delighted to hear you had a pleasant stay at Mercure Hotel Amsterdam West. It is great that you found our breakfast offerings to your liking and appreciated the dining options available. We are also pleased that our proximity to public transport added convenience to your travels, allowing easy exploration of Amsterdam. Lastly, we hope the serene surroundings near the lake and gardens contributed to a relaxing experience during your four-day visit. We look forward to seeing you again. Kind regards, Mercure Hotel Amsterdam West

Very tired Hotel

Customer review rating 1.5/5

Pj Business - Confirmed reviews ALL

Tech hotel feels and looks very tired. The hallway on the first floor looked more like a factory walk way than a hotel. Dirt was everywhere. The rooms where old and run down, dirt was present everywhere and I was in a privileged room as they call it, the bathroom fan didnt work, and it felt dirty too. The floors and fit and finish where very poor. The breakfast was shocking, cold food that was meant to be hot, the sausages quality was horrendous. The coffee machine was the only thing that seemed half decent. Overall I would not recommend this hotel.

Dear PJ, Your comments are important to us; thank you for sharing. We sincerely apologize for the shortcomings encountered during your stay, particularly in the maintenance and presentation of our rooms and facilities. Your comments about the breakfast quality and cleanliness standards have been noted, and we will address these areas directly with our teams to ensure immediate improvements. As part of our sustainability commitment, we will reinforce our protocols to meet your expectations. We value your loyalty as a Gold member and regret that this experience did not reflect our usual standards of comfort and care. We hope you will return for an improved experience in the future. Kind regards, Mercure Hotel Amsterdam West

Other web-users rate our hotel

  • 364 reviews 6.9/10 Location
  • 492 reviews 6.2/10 Room
  • 371 reviews 6.9/10 Service
  • 16 reviews 5.2/10 WiFi
  • 236 reviews 5/10 Cleanliness
  • 153 reviews 4/10 Value
  • 144 reviews 6.6/10 Breakfast
  • 108 reviews 4.1/10 Amenities

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