Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.7/5 352 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  352 reviews

TripAdvisor Rating  3.5/5  1,400 reviews

Nice stay overall

Customer review rating 4.0/5

Aw Couples - Confirmed reviews ALL

Nice Hotel, bedrooms and friendly staff. Two single beds did not stay together, You could really fall between the two beds at Night. Breakfast ok but a bit too expensive for what was offered.

Dear Anja, Thank you for taking the time to share your review. We are pleased that you found our hotel to be a nice place to stay and that you were greeted by friendly staff. It is always our goal to provide a welcoming atmosphere and comfortable accommodations for our guests. However, we apologize for any inconvenience you may have experienced with the two single beds in your room. We understand the importance of a good night's rest and regret that the bed arrangement was not ideal for you. Additionally, we take note of your thoughts on our breakfast offering and pricing. While we strive to provide a wide range of high-quality options, we value your feedback as it helps us to improve our services. Nonetheless, we are delighted that you appreciated the bedrooms and the overall experience during your stay. Our team is dedicated to ensuring that each guest enjoys their visit, and it is heartening to hear when we succeed. We hope that the pleasant moments of your stay will encourage you to return to Mercure Hotel Amsterdam West in the future. The entire team hope we have the pleasure of seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

Not worth the amount

Customer review rating 2.0/5

I. B. Couples - Confirmed reviews ALL

Checkin was nice, but a bit slow, I had to point out that I am a member, got my welcome drinks eventually. Bed was missing part of the foot at the head side, so bed was crooked. Fixed quickly by someone who didn't smell too fresh, our room rieked a lot. Paid a lot of money for a late checkout, (4pm) however, was interupted 4 times including phonecalls and housekeeping coming into our room 3 times from 12 - 15. Found out the room was checked out while we were still sleeping. Pre-paid for parking, card was never validated. I had to point that out at checkout. Room very small, remodelled hostel, it gives that feel indeed. No return for me at this location.

Dear I., Thank you for taking the time to share your feedback. We regret to hear that your experience did not live up to your expectations, and for this, we sincerely apologize. The recognition of your loyalty program status should have been prompt and more attentive, and we will remind our team to be more vigilant about our valued guests' membership benefits. Additionally, it is regrettable that the condition of the bed in your room detracted from your comfort, and we apologize for any inconvenience caused by the necessary repair. We appreciate your patience and understanding in this matter. We also understand the frustration of having your rest disturbed by multiple interruptions despite arranging for a late checkout. This is certainly not the standard we strive for, and we will review our internal procedures to ensure our guests' preferences are respected. Lastly, regarding the parking validation issue, we will reinforce the importance of these details with our team to prevent any future oversights. We recognize that your experience in our accommodations did not reflect the high standards we aim to provide. Our rooms are designed to offer both comfort and functionality, and we regret that we missed the mark during your stay. We assure you that we continually evaluate guest feedback to enhance our offerings and services. While we understand that we cannot change the past, we hope to regain your trust and demonstrate the quality and value that many of our guests have come to expect from us. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Prima

Beste Aaltje, Hartelijk dank voor uw positieve beoordeling. We zijn blij dat u een aangenaam verblijf heeft gehad in het Mercure Hotel Amsterdam West. Het is geweldig dat u de tijd heeft genomen om ons te laten weten dat alles naar wens is geweest. We hopen u dan ook in de toekomst opnieuw te mogen verwelkomen. Met vriendelijke groet, Mercure Hotel Amsterdam West

Terrible

Customer review rating 0.5/5

Beth D. Families - Confirmed reviews ALL

We booked a room for a fellow traveler that did not speak English so she would have a place to sleep since our KLM flight was canceled. After making the reservation, she was lucky enough to be put on another flight and did not need the room. We told the front desk what happened when we arrived and they refused to refund our money. We also wrote to the Mercure hotel and told them of our situation and again they refused to refund our money. I would never ever stay at this hotel again. I would prefer to sleep in the airport.

Dear Beth, Thank you for your feedback. We understand how disappointing it must have been to face challenges during your stay, specifically regarding the room reservation for your fellow traveler. Your concerns about the refusal of a refund for the unused room due to the flight cancellation are being taken seriously, and we apologize for the inconvenience this has caused. We strive to offer flexible solutions in such unforeseen circumstances and regret that we did not meet your expectations in this instance. Moreover, we apologize for the difficulties you experienced with the communication at our front desk and the absence of an invoice. It is important to us that all financial transactions and communications are clear and accurate, and it's evident that we fell short of providing this to you. While we do generally follow specific policies regarding refunds, we are reviewing your situation to ensure that our standards of service are upheld and that our guests feel heard and assisted during their time with us. We hope we can provide you with an improved stay in the future. Kind regards, Mercure Hotel Amsterdam West

Breakfast fees is not clear

Customer review rating 3.5/5

Gregoire Families - Confirmed reviews ALL

The hotel is nice, room clean and calm (although it is located just next to the motorway to the airport). We were there for the Amsterdam marathon and the hotel was not prepare for this event even if we were numerous in my situation (the hotel is 35 minutes walking distance to the marathon start). The staff of the hotel did not know anything about bus to go there or how to go there. No specific breakfast or after marathon treat. The breakfast fee was another experience. The reception announced when we arrived that the breakfast is included and in the morning the lady who is in charge of controlling told us it is not included. Of course she did not check with the reception and ask us to check for it. For a Mercure hotel, 4 stars hotel, it is surprising.

Dear Gregoire, Thank you for your feedback about your stay. We are pleased that you found your room to be clean and tranquil, providing a calm atmosphere during your stay. However, we regret to hear that there was confusion regarding the breakfast fee and that our team's knowledge about local events did not meet your expectations. We understand the importance of clear communication, and we apologize for any misunderstanding that occurred at the reception regarding the inclusion of breakfast in your stay. We also acknowledge your expectations for a specialized breakfast and related services for the Amsterdam marathon and regret not meeting them. Finally, we understand that the comparison of breakfast offerings with another hotel has led to disappointment regarding the value. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 543 reviews 6.5/10 Location
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  • 535 reviews 6.7/10 Service
  • 18 reviews 7/10 WiFi
  • 330 reviews 5.8/10 Cleanliness
  • 233 reviews 3.1/10 Value
  • 210 reviews 6.6/10 Breakfast
  • 151 reviews 5.5/10 Food

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