Mercure Hotel Amsterdam West 4 stars

Customer review rating 4.2/5 4,650 reviews

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Mercure Hotel Amsterdam West
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+ 20 Services

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''.

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AMSTERDAM SCHIPHOL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 24 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW amsterdam
netherlands

Tel: +31205126767

Fax: (+31)20/6159027

Check-in from 14h00

Check out up to 12h00

  • BUS :  69 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST :  397 Anderlechtlaan

  • SCHIPHOL AIRPORT :  hotel shuttle

  • MERCURE HOTEL AMSTERDAM WEST : 

  • By plane

    AMSTERDAM SCHIPHOL At 8km / 4 miles - Shuttle free

  • By plane

    ROTTERDAM ZESTIENHOVEN At 59km / 36.66 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 9.4km / 5.84 miles

  • By helicopter

    SCHIPHOL HELIPAD At 8km / 4.97 miles

  • By car

    A4 EXIT 1 SLOTEN At 1km / 0.62 miles

  • By train

    AMSTEL STATION At 9.3km / 5.78 miles

  • By train

    CENTRAAL STATION At 9.4km / 5.84 miles

  • By train

    RAI STATION At 6.8km / 4.23 miles

  • By train

    SCHIPHOL At 8km / 4.97 miles

  • By train

    WTC ZUID STATION At 5.6km / 3.48 miles

GPS :52.337578, 4.817787

Our accommodation(s)

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Standard Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 kingsize bed and sofa

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Single Room

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

AT WEST

Type of cuisine: French

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Lunch

08:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

We would love to welcome you to our cosy bar, where you can enjoy an early morning coffee, a tasty lunch or a delicious glass of flavours from the cellar' during the evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 24

  • Maximum size: 230

  • Maximum capacity: 160 people

Find out more

Our guest reviews for
Mercure Hotel Amsterdam West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,650 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,350 reviews

Not feeling welcome in the hotel. Been here several times. No improvement.

Customer review rating 1.0/5

Geert S. Business - 20/01/2021 Confirmed reviews ALL

Although the Mercure in Amsterdam is a 4 star hotel, it is not feeling like this at all. Compared to several other hotel (both national -like Ramada, Bilderberg, Westcord Rotterdam..etc- & international), this hotel is below all standards. Where to start? Maybe the first and most important point is the attitude of the staff. They do not seem to 'read' their guests at all. Not polite -no greetings, no 'good morning', no 'thanks for your stay'...not asking anything at all; a point that can easily be improved. They show a rather unpolite and lazy attitude, except for the one (?) Dutch lady at the reception. Another thing, is that they cannot even say sorry after any (of all) mistakes that were made. The rooms were pretty clean, however, not prepared with any sort of perfection or passion. -beds not nicely straight against the wall, carpets not in the right place, curtains not as it should be..etc. The hotel is really lacking maintenances, window surroundings not painted for years, windows with the water inside, nor cleaned from the outside.. A heater/radiator was fixed in the 'hot' position. The food was really not ok. Staff does not seem to care at all. I usually do not complain, but here I had to. Serving unboiled ! eggs for breakfast is not OK. No creativity at all any way. Breakfast without any juice or surprises. Not respecting the 'do not interrupt' signs at the door... even not after mentioning 3 times, just rudely awakening their guests... For this simple breakfast that is being put on the floor anyway. At dinner time, they forgot the starter twice. Very sad. My last dinner was ok, finally no plastic cutleries as well (27th of december) served by a more polite lady cook. The garden is not proper maintained. No nice plants or colors -unlike for example the Bilderberg park hotel- . Green inbetween the tiles... -unlike for example the Ramada-.. Really a bit of a Ghetto feeling. Even rats walking around at the parking/smoking area (where the ashtrays are not being emptied by the way). Hotel is located in vicinity of Schiphol.. maybe the only advantage.. but the bunch of people hanging around/dealing at the gas station feels quite uncomfortable. No. This way, the hotel is not expected to survive the coming years. All my friends and collegues share this opinion.

Dear Geert S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, especially during these challenging times; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem, and see where we can improve and learn to provide a better experience in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to provide you a more pleasant stay in the near future. Please do not hesitate to contact me via phone +31(0)20… or email at la… if you wish to discuss this matter in further details. Sincerely, Laura Eekhof Front Office Manager - Mercure Hotel Amsterdam West

Ok for a night

TripAdvisor rating 3.0/5

Judy P 14/12/2020 TripAdvisor review

Was ok but we had to ask for beverages for the room ie tea coffee and cups it was never offered to us. The kettle in our room was a disaster waiting to happen. The on off button didn’t even exist any more so had to pull plug out. Needs replacing ASAP. People walking corridors with no masks. Nowhere near as good as other Mercure we have stayed at. Downstairs bar area etc seemed nice but elsewhere was shabby. Location good for schipol

Dear Judy, I am sorry to hear about the kettle in your room. We have 24 hours reception, if they were informed about this I am sure they would've been happy to bring you a new kettle. We inform everybody that wearing a mask in the public areas of the hotel is mandatory. We do this at check-in and we have posters informing people about this. Unfortunately, it can occur that some people do not follow this rule. If we notice this we will inform people they have to wear as mask. Due to Covid-19 we do not have coffee and tea in the room. As I understand the front office did offer you this at check-in, but you wanted to go to the city first and pick it up later. You never returned. I am are sorry to read we did not meet you expectations.

Made a difficult business trip even harder

Customer review rating 0.5/5

Nicola C. Business - 11/12/2020 Confirmed reviews ALL

We stayed for business purposes, one of our customers came to meet us at the hotel due to a tragic fire at the facility we work at. The staff were rude to him and ended up costing us that customers business. We then had a problem with the shower flooding the bathroom and ruining our clothes. We reported it TWICE to staff who did nothing to fix it other than bring an extra towel. When checking out we were told that we should of said something earlier and there was nothing you could do about it now, even though we called down about it straight away. The breakfast at 23 Euros per person was terrible, and no allergy listings were anywhere to be found. Meaning it cost me 23 euros for one black coffee and an orange juice. We always choose to stay with Mecure hotels for work and have never been so dissapointed.

Dear mr. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jolien van Leeuwen

Good stay

Customer review rating 4.5/5

Kevin Business - 20/11/2020 Confirmed reviews ALL

Rooms were clean. Reception staff were very friendly and helpful.

Dear {guest_first_name} K., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Amsterdam West

good stay

Customer review rating 4.5/5

Anonymous Business - 05/10/2020 Confirmed reviews ALL

Everything was better than I expected considering the presence of CODAVID.

Hi Mr. C., I hope your meeting went well :) Thank you for your nice words. We hope to see you next year! Stay save! Sincerely, Mercure Hotel Amsterdam West

Very relaxed stay

Customer review rating 5.0/5

Kevin Solo - 26/09/2020 Confirmed reviews ALL

Excellent service Staff very friendly Accomodated late check-out for a virtual work meeting

Dear Mr b., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Amsterdam West
Customer review rating 2.5/5

Rathan Friends - 30/08/2020 Confirmed reviews ALL

No spa. When I booked I saw on online.

Dear Guest, Thank you for your feedback. We appreciate your sharing your concerns. I have to tell you that we do not have a spa and we do not advertise on our website that we have a spa. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Surprisingly good

Customer review rating 4.5/5

Val Couples - 25/03/2020 Confirmed reviews ALL

A free shuttle from Schipol took us to this rather grey hotel in the middle of motorways....... We were doubting our choice of this very convenient hotel. We were greeted by a smiling, friendly member of staff. We ate excellent food in the restaurant. Simple food but excellently cooked, full of flavour and well presented. The room was simple, comfortable and spotlessly clean. We stayed one night but would definitely choose this hotel again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Amsterdam West

Not a 4 star hotel

Customer review rating 0.5/5

Anonymous Families - 16/03/2020 Confirmed reviews ALL

Evey other hotel offered a refund due to the travel limitations but this one. As it is a 4 star hotel I did expect to get at least something, but the only thing I got was “we don’t care, we can’t help you”

Good stay

Customer review rating 4.0/5

Tracy F. Couples - 15/03/2020 Confirmed reviews ALL

The hotel and service was very nice however the fridge did not work and the light flashed constantly. More tea, coffee,sugar and milk would have been nice. I would stay in your hotel in the future hopefully with a working fridge.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Mercure Amsterdam West

Fine!

Customer review rating 3.5/5

Kamal M. Families - 14/03/2020 Confirmed reviews ALL

Nothing extraordinary. It was an OK stay

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Amsterdam West

Good Stay

Customer review rating 4.5/5

Selin Couples - 11/03/2020 Confirmed reviews ALL

We have really enjoyed our staying on this hotel. Public transportation was very close, and information provided about the locations and travel from airport etc was accurate and useful. Bed was very comfortable and room was clean. I liked the small details like cattle, water etc. It was better than my expectations.

Amazing breakfast and delicious restaurant.

Customer review rating 5.0/5

Andre Solo - 02/03/2020 Confirmed reviews ALL

I missed gluten free bread option for breakfast.

Dear Ondrej K., Thank you for the feedback and we are glad to hear you enjoyed our restaurant. We will share this with our staff! We hope to welcome you again in our hotel. Sincerely, Mercure Amsterdam West

Super size beds

Customer review rating 4.5/5

Matt Friends - 02/03/2020 Confirmed reviews ALL

Hotel very tidy and beds massive, more like super king size. The only thing is the hotel is around 20mins from centre but hotel was very helpful telling us where to get bus and tram from.

Dear Matthew W., Thank you for taking the time to review your stay at Mercure Amsterdam West. We are glad to hear you enjoyed your stay and we hope to welcome you back soon in our hotel. Sincerely, Mercure Amsterdam West

Decent

Customer review rating 3.5/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

- Had to wait for the shuttle at the airport extra 20mins because of some "technical issue" - The room bathroom smelled like sewer - I have stayed earlier in 3 star hotel close by and this was 4 stars. Did not feel like 4 stars, actually the 3 star hotel seemed a little better + Breakfast was good + Smooth checkout and bill with email directly was handy

Dear Stefan K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations and for next time let us know if you are not satisfied with your room and we can be of your assistance. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Amsterdam West

Standard stay:)

Customer review rating 3.5/5

Jessica Couples - 28/02/2020 Confirmed reviews ALL

stay was standard - staff were nice although not much interaction with guest. & although we had the notice on the door for staff to come in as we would be asleep, it wasn’t very nice when cleaners & people for the vending machine were walking in as we are half asleep in our bedroom afire.

Dear Jessica M., Thank you for taking the time to review your stay. Your feedback helps us to improve the quality of the hotel. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely, Mercure Amsterdam West

Close to the Airport

Customer review rating 3.5/5

Kuti Business - 27/02/2020 Confirmed reviews ALL

Clean room. Breakfast 23€. Beer 7&

Dear Guest, Thank you for taking the time to review your stay. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Amsterdam West

Great stay

Customer review rating 5.0/5

Lyndsey Couples - 26/02/2020 Confirmed reviews ALL

Lovely staff, great hotel, rooms were lovely and the food was great as well

Dear Lyndsey M., Thank you for the nice words about your stay at the Mercure Amsterdam West. I will make sure that we will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope to welcome you back soon in our hotel. Sincerely, Mercure Amsterdam West

Good stay

Customer review rating 4.0/5

C. Friends - 25/02/2020 Confirmed reviews ALL

We had a pleasant stay at your hotel, breakfast was amazing, staff very helpfull and friendly, nice clean rooms with very confortable beds and pillows. A little bit difficult to reach city center.

Dear Gheorghe C., Thank you for sharing your feedback,it gives us the possibility to improve our services and quality. Thank you again for sharing your experience, and we hope to welcome you back soon in our hotel Sincerely, Mercure Amsterdam West

Good stay, great breakfast

Customer review rating 3.5/5

Denis Business - 23/02/2020 Confirmed reviews ALL

It seems all to be good, but the only thing I was disappointed a lot was a cleaning room service. For the first two nights (16-17 february, room 344) the only took care of my bed, but from the beginning and till the two nights it was some dust on the surfaces in the bathroom, moreover the mirror in the bathroom seems not to be cleaned before, because of the signs and scripts appeared after the steam dispersed within the bathroom. Furthermore, all the towels were not changed for these two nights. Alas, all the cups on the table was dirty! With the spots of coffee on both. I had to clean them up by myself. Well, at all it was a good stay with a great breakfast and quite rooms. I hope some cons of the service will be improved then.

Dear Denis V., Thank you for taking the time to review your stay. We really appreciate it, this way we can improve the quality of our hotel. Thank you again for sharing your feedback and we hope you give us the opportunity to serve you better in the future. Sincerely, Mercure Amsterdam West

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