Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 334 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  334 reviews

TripAdvisor Rating  3.5/5  1,401 reviews

Please know in advance that this is a temporary shelter for 100+ asylum seekers / refugees.

TripAdvisor rating 2.0/5

Sarah7540 Couples - TripAdvisor review

What the hotel don’t tell you in advance is that it is currently home to 100+ asylum seekers / refugees who occupy the entire second floor plus other ‘reserved’ communal areas. We stayed a night before flying out from Schipol next morning. Note there is no shuttle and local taxi will charge you €30 each way (€15 by Uber). No cooked food after 9pm so you’re advised to order Uber eats - which has to be eaten in your room. Reception will tell you the delivery driver will come inside the hotel to deliver your order and they will call your room when it arrives - this is nonsense our driver made my husband walk out in the cold rainy and dark night to the adjacent petrol station forecourt to collect ours. There is nothing else close by. We experienced a lot of noise outside overnight and I didn’t feel comfortable or safe. The room was just OK. King size bed with doll house size pillows. Don’t get me wrong - everyone has to live somewhere but it should be made totally transparent that they are making €€€ from their government funded guests so don’t really need or want your custom.

Dear Sarah, Thank you for letting us know your opinion of your stay. We regret to hear about the aspects of your stay that did not meet your expectations. As a hotel, we are dedicated to providing a welcoming environment for all our guests. Regarding the transportation to the airport, we understand the inconvenience caused by the absence of a shuttle service. As more economical alternatives, we recommend the local bus service. We apologize if the dining options available after 9pm did not meet your expectations. We aim to offer a variety of dining experiences, and although our restaurant hours end at 9 pm, we do provide alternative options such as the 24-hour Grab & Go shop. Besides that, we are sorry to hear about the inconsistency with the information provided about the food delivery service and the inconvenience it caused. We will address this internally to ensure clear and accurate information is communicated to our guests. Finally, guest comfort is of utmost importance to us, and we will review your other comments with our team to ensure our usual high standards going forward. Additionally, while our king size beds are designed to provide a restful sleep, we understand that pillow preferences vary, and we are more than willing to provide extra pillows upon request to enhance your comfort. We hope to welcome you back for an improved experience next time. Kind regards, Mercure Hotel Amsterdam West

Friendly staff but Outdated

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Very nice staff (specially Peter at the bar) but that is it. Outdated building. Room ok. Clean. Overall, not at the standard of a Mercure. Very limited menu. 8km from the airport by car. Free parking for Gold members. Otherwise EUR 25…

Dear Laurent, Thank you for your feedback about your stay. We are delighted that you found our staff to be friendly, particularly highlighting Peter at the bar for his exceptional service. It is such acknowledgments that inspire us to continue providing memorable experiences for our guests. However, we understand that you felt our building did not quite meet the aesthetic standards you expected. We take pride in our contemporary and modern décor, and we regret that this was not to your preference. As for the limited menu, we aim to offer a selection of healthy, tasty, and light meals prepared with a variety of produce, and we apologize if our offerings did not satisfy your culinary needs. We appreciate your comments regarding the heating/air-conditioning and the speed of the internet connection; please know that your comfort and satisfaction are of utmost importance to us. Finally, we are pleased that you acknowledged the convenience of our complimentary parking for Gold members of our ALL – Accor Live Limitless loyalty programme. With our location being a mere 5 kilometers from Schiphol Airport and close to a natural park with a small beach, we believe Mercure Hotel Amsterdam West offers a balance of accessibility and leisure opportunities. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Amsterdam West

Nice clean hotel with friendly staff

Customer review rating 4.5/5

Barry F. Business - Confirmed reviews ALL

Stayed at the Mercure Amsterdam West hotel whilst exhibiting at the RAI centre, easy drive in each morning and relaxing evenings.

Dear Barry, Thank you for taking the time to share your review. We appreciate knowing that our efforts to maintain a tidy and welcoming environment have been recognized. We are also pleased that you found our staff to be friendly, mirroring the high standards of hospitality we strive to uphold at Mercure Hotel Amsterdam West. However, we do understand your concerns regarding the parking fees and the abruptness you experienced during checkout. While we aim to offer competitive rates and streamlined services, we apologize if these aspects did not fully meet your expectations. Finally, we are delighted that our convenient location served you well during your business engagements at the RAI centre and provided a comforting retreat in the evenings. We are looking forward to welcoming you again. Best regards, Mercure Hotel Amsterdam West

Good meeting/training venue

Customer review rating 4.0/5

Kari T. Business - Confirmed reviews ALL

Training arrangements and related lunch was perfect.

Dear Kari, Thank you for taking the time to review your stay with us. We are delighted that you appreciated the meeting and training facilities as well as the lunch provided during your event. Our team takes great pride in ensuring that such arrangements are executed flawlessly to support the success of your gatherings. However, we understand that you found our rooms to be less than contemporary. We aim to provide a comfortable and relaxing environment for all our guests. While we continuously strive to maintain and refresh our accommodations to meet guests' expectations, we apologize if we fell short of this during your stay. Nonetheless, it is great to hear that the overall provisions for your training event met your approval. Our convenient location close to both natural parklands and the city center, coupled with our extensive amenities, from a large parking area to a lush garden and terrace, are aspects we hope enhanced your stay. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Amsterdam West

Nice stay overall

Customer review rating 4.0/5

Aw Couples - Confirmed reviews ALL

Nice Hotel, bedrooms and friendly staff. Two single beds did not stay together, You could really fall between the two beds at Night. Breakfast ok but a bit too expensive for what was offered.

Dear Anja, Thank you for taking the time to share your review. We are pleased that you found our hotel to be a nice place to stay and that you were greeted by friendly staff. It is always our goal to provide a welcoming atmosphere and comfortable accommodations for our guests. However, we apologize for any inconvenience you may have experienced with the two single beds in your room. We understand the importance of a good night's rest and regret that the bed arrangement was not ideal for you. Additionally, we take note of your thoughts on our breakfast offering and pricing. While we strive to provide a wide range of high-quality options, we value your feedback as it helps us to improve our services. Nonetheless, we are delighted that you appreciated the bedrooms and the overall experience during your stay. Our team is dedicated to ensuring that each guest enjoys their visit, and it is heartening to hear when we succeed. We hope that the pleasant moments of your stay will encourage you to return to Mercure Hotel Amsterdam West in the future. The entire team hope we have the pleasure of seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 512 reviews 6.5/10 Location
  • 659 reviews 6.6/10 Room
  • 495 reviews 6.9/10 Service
  • 18 reviews 7.3/10 WiFi
  • 304 reviews 6.1/10 Cleanliness
  • 217 reviews 3.2/10 Value
  • 198 reviews 6.4/10 Breakfast
  • 146 reviews 5.8/10 Food

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