Mercure Hotel Amsterdam West 4 stars

Although the Mercure in Amsterdam is a 4 star hotel, it is not feeling like this at all. Compared to several other hotel (both national -like Ramada, Bilderberg, Westcord Rotterdam..etc- & international), this hotel is below all standards. Where to start? Maybe the first and most important point is the attitude of the staff. They do not seem to 'read' their guests at all. Not polite -no greetings, no 'good morning', no 'thanks for your stay'...not asking anything at all; a point that can easily be improved. They show a rather unpolite and lazy attitude, except for the one (?) Dutch lady at the reception. Another thing, is that they cannot even say sorry after any (of all) mistakes that were made. The rooms were pretty clean, however, not prepared with any sort of perfection or passion. -beds not nicely straight against the wall, carpets not in the right place, curtains not as it should be..etc. The hotel is really lacking maintenances, window surroundings not painted for years, windows with the water inside, nor cleaned from the outside.. A heater/radiator was fixed in the 'hot' position. The food was really not ok. Staff does not seem to care at all. I usually do not complain, but here I had to. Serving unboiled ! eggs for breakfast is not OK. No creativity at all any way. Breakfast without any juice or surprises. Not respecting the 'do not interrupt' signs at the door... even not after mentioning 3 times, just rudely awakening their guests... For this simple breakfast that is being put on the floor anyway. At dinner time, they forgot the starter twice. Very sad. My last dinner was ok, finally no plastic cutleries as well (27th of december) served by a more polite lady cook. The garden is not proper maintained. No nice plants or colors -unlike for example the Bilderberg park hotel- . Green inbetween the tiles... -unlike for example the Ramada-.. Really a bit of a Ghetto feeling. Even rats walking around at the parking/smoking area (where the ashtrays are not being emptied by the way). Hotel is located in vicinity of Schiphol.. maybe the only advantage.. but the bunch of people hanging around/dealing at the gas station feels quite uncomfortable. No. This way, the hotel is not expected to survive the coming years. All my friends and collegues share this opinion.

Was ok but we had to ask for beverages for the room ie tea coffee and cups it was never offered to us. The kettle in our room was a disaster waiting to happen. The on off button didn’t even exist any more so had to pull plug out. Needs replacing ASAP. People walking corridors with no masks. Nowhere near as good as other Mercure we have stayed at. Downstairs bar area etc seemed nice but elsewhere was shabby. Location good for schipol

We stayed for business purposes, one of our customers came to meet us at the hotel due to a tragic fire at the facility we work at. The staff were rude to him and ended up costing us that customers business. We then had a problem with the shower flooding the bathroom and ruining our clothes. We reported it TWICE to staff who did nothing to fix it other than bring an extra towel. When checking out we were told that we should of said something earlier and there was nothing you could do about it now, even though we called down about it straight away. The breakfast at 23 Euros per person was terrible, and no allergy listings were anywhere to be found. Meaning it cost me 23 euros for one black coffee and an orange juice. We always choose to stay with Mecure hotels for work and have never been so dissapointed.

Rooms were clean. Reception staff were very friendly and helpful.

Everything was better than I expected considering the presence of CODAVID.