Mercure Hotel Amsterdam West

Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.9/5 342 reviews

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Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''.

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone +31 20 512 6767

Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our accommodation(s)

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  342 reviews

TripAdvisor Rating  3.5/5  1,371 reviews

Disappointing

Customer review rating 3.0/5

Nigel B. Couples - Confirmed reviews ALL

Restaurant not open tired room and very expensive to park but the breakfast was good

Dear Nigel B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Amsterdam West

Was disappointed

Customer review rating 2.5/5

Na Couples - Confirmed reviews ALL

We selected the hotel because it had a restaurant which was closed for the duration of our visit.

Dear Patricia R., Thank you for taking the time and trouble to complete a survey following your recent stay at the Mercure Hotel Amsterdam West. We are very sorry for the experience you had; please allow us to express our sincerest apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Amsterdam West

Pretty Good Stay

Customer review rating 3.5/5

Md R. I. Couples - Confirmed reviews ALL

The hotel is located in the middle of almost nowhere between city centre and airport. The location is really peaceful. But the first experience was not a good one. I booked a room almost 3 months before my stay and checked in online 2 days prior, yet I had to wait in the lobby to get my keys. They told me that there is no room available and I waited around 2 hours for them to empty and clean a room for me. Apart from that, the stay was pretty well. Room service was not upto the mark but manageable.

Dear Md Rakibul I., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. We are very sorry for the experience you had during your check-in; please allow us to express our sincerest apologies. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Best regards, Mercure Hotel Amsterdam West

perfect for business and easy to get around Amsterdam from the location

TripAdvisor rating 4.0/5

bnavarromailbox Families - TripAdvisor review

We had a long stay (3 weeks) in Amsterdam. The hotel was very functional, at 15 mn max to any place in the city by car. The hotel has a large parking with a service station next door with plenty of chargers for electric cars. In addition, ideal to continue exercising as in front of a natural reserve with a nice lake to do sports. The friendliness of staff and eagerness to help compensate for the age of the facilities.

Very comfortable and quiet

Customer review rating 5.0/5

Francis Families - Confirmed reviews ALL

We had a lovely 5-night stay, the room was very quiet, the staff was very nice and helpful, and we also enjoyed being so close to the Park De Oeverlanden, where we had a nice swim. The only downside is that going the town centre by public transport takes a little while (bus + tram), but nothing insurmountable.

Dear Francis Q., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive such positive feedback and we will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience, and we look forward to warmly welcoming you again to Mercure in the near future. Sincerely, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 278 reviews 6.9/10 Location
  • 396 reviews 6.6/10 Room
  • 324 reviews 7.1/10 Service
  • 191 reviews 5.4/10 Cleanliness
  • 161 reviews 7.5/10 Breakfast
  • 125 reviews 2.9/10 Value
  • 95 reviews 5/10 Food
  • 69 reviews 5.9/10 Vibe

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