Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.7/5 319 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  319 reviews

TripAdvisor Rating  3.7/5  1,404 reviews

Customer review rating 2.0/5

Cecile L. Families - Confirmed reviews ALL

I expected a more confortable room for this price. The window couldn’t close properly, 1 lamp was broken and the room was not very clean. Room not properly isolated, you can understand the neighbour’s conversations. The lady at the reservation desk did just her job ( no real welcoming) . I’m disappointed, I’ll not come back to this hotel and my perception about Mercure is negatively impacted. The breakfast was good.

Dear Cecile, Thank you for your feedback. We are pleased that you enjoyed the breakfast offering at our hotel, where we strive to provide a variety of fresh and tasty options for a great start to the day. We regret to hear about the issues you encountered during your stay regarding the comfort and maintenance of your room, as well as the level of service you received. We understand that being able to rest in a well-maintained and serene environment is essential, and it is disheartening to learn that we fell short in providing this for you. Furthermore, it is concerning to hear your feedback about the attentiveness and warmth of our staff, as we aim to offer a welcoming and friendly atmosphere. We will certainly convey your comments to our team to ensure our hospitality consistently reflects our high standards. Lastly, while we have measures in place to ensure the privacy and peace of our guests, we apologize that your experience was not reflective of our commitment to guest comfort. We hope we can provide you with an improved stay in the future. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 4.0/5

Genevieve B. Friends - Confirmed reviews ALL

Bien situé par rapport au centre d'Amsterdam accessible facilement en bus

Chère Genevieve, Merci d’avoir partagé votre expérience chez nous. Nous sommes ravis que vous ayez trouvé le processus de réservation facile et rapide, et que l’accessibilité de notre hôtel par rapport au centre d’Amsterdam vous ait convenu. Notre emplacement, à proximité des liaisons de transport public, est en effet un atout que beaucoup de nos hôtes apprécient. Cependant, nous sommes navrés pour la confusion concernant la configuration des chambres lors de votre séjour. Nous comprenons l’importance d’avoir la chambre réservée et nous excusons pour tout désagrément causé. De plus, concernant votre observation dans le hall d’entrée, soyez assurée que le bien-être et la sécurité de nos hôtes sont primordiaux, et nous prenons votre retour très au sérieux. Néanmoins, il est formidable que vous ayez apprécié la facilité d’accès à notre établissement depuis les différentes voies de transport. Nous sommes également enchantés que vous ayez été fidèle à la marque Mercure et que vous envisagiez de nous recommander à votre entourage. Ce serait un plaisir de vous revoir, Mercure Hotel Amsterdam West

Customer review rating 4.0/5

Anmara K. Business - Confirmed reviews ALL

Friendly hotel in the middle of nature, close to the city. Friendly receptionist and barman Karim! The room was clean, fresh and inviting.

Dear Anmara, We appreciate that you took the time to share your experience with us. We are delighted that you enjoyed the serene ambiance of our hotel nestled in nature, the congenial service provided by our receptionist and barman, and the comfort and cleanliness of your room. It is great to know our proximity to both the tranquility of the surrounding parkland and the vibrant city center contributed positively to your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Mercure Hotel Amsterdam West

Don’t book this hotel

TripAdvisor rating 2.0/5

peterpJ948RG TripAdvisor review

Mediocre budget hotel, poorly positioned, not good for travelling to city centre, €25 to use car park each day, would not recommend or use again, windows dirty, 1st room flooded had to move rooms, very basic rooms, staff friendly although it took 8 hours to deal with flooded bathroom, ok if driving through and need a bed for the night.

Dear Peter, Thank you for sharing your experience. We are pleased that you found our staff to be friendly, as we strive to provide welcoming and attentive service to all our guests. However, we apologize for the inconvenience you experienced with the position of our hotel and your travel to the city centre. We understand that the location, while convenient for airport access and close to natural park areas, may not be ideal for every guest's needs. Regarding the car park fee, we aim to provide secure parking for all our visitors and we regret that the cost did not meet your expectations. We are sorry to hear about the cleanliness of the windows in your room and the issue with the flooding. We take pride in our housekeeping standards and it is disappointing to learn that we fell short in this instance. Furthermore, we are sorry that our variety of guestrooms did not meet your expectations. We recognize that the speed at which we addressed the flooding was not satisfactory and we will look into improving our responsiveness to such unexpected incidents. We hope that you will allow us the opportunity of providing you with an improved stay in future. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 4.0/5

Francois M. Couples - Confirmed reviews ALL

La chambre était confortable, l’hôtel calme et bien entretenu. L’accès aux transports en commun est pratique et permet de rejoindre facilement le centre-ville. Seul petit bémol : le tarif du parking, que j’ai trouvé un peu élevé. Mais dans l’ensemble, je recommande cet hôtel !

Cher Francois, Merci d’avoir pris le temps de rédiger ce commentaire. Nous sommes ravis que vous ayez apprécié le confort de votre chambre et le calme de notre hôtel, ainsi que la propreté des lieux. Il est toujours gratifiant de savoir que nos hôtes reconnaissent nos efforts pour maintenir un haut niveau de qualité. Cependant, nous comprenons votre préoccupation concernant le tarif du parking et regrettons tout désagrément causé. Nous tenons à préciser que notre parking offre une sécurité et une commodité accrues, bien que nous comprenions que le coût puisse être une considération importante pour nos hôtes. En ce qui concerne le fonctionnement de notre site web, nous prenons vos commentaires au sérieux et allons examiner la situation pour améliorer l’expérience utilisateur. Nous vous présentons nos excuses pour les inconvénients rencontrés et vous remercions de nous en avoir informés. Enfin, nous sommes enchantés que vous ayez trouvé notre emplacement pratique pour accéder aux transports en commun, permettant de rejoindre aisément le centre-ville. Nous espérons que cela a contribué à rendre votre séjour à Amsterdam encore plus agréable. Ce serait un plaisir de vous revoir parmi nous. Bien à vous, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 456 reviews 6.6/10 Location
  • 589 reviews 6.5/10 Room
  • 441 reviews 6.9/10 Service
  • 15 reviews 7.5/10 WiFi
  • 277 reviews 6.1/10 Cleanliness
  • 174 reviews 7.1/10 Breakfast
  • 173 reviews 3.3/10 Value
  • 127 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.