Mercure Hotel Amsterdam West 4 stars

We have really enjoyed our staying on this hotel. Public transportation was very close, and information provided about the locations and travel from airport etc was accurate and useful. Bed was very comfortable and room was clean. I liked the small details like cattle, water etc. It was better than my expectations.

I missed gluten free bread option for breakfast.

Hotel very tidy and beds massive, more like super king size. The only thing is the hotel is around 20mins from centre but hotel was very helpful telling us where to get bus and tram from.

- Had to wait for the shuttle at the airport extra 20mins because of some "technical issue" - The room bathroom smelled like sewer - I have stayed earlier in 3 star hotel close by and this was 4 stars. Did not feel like 4 stars, actually the 3 star hotel seemed a little better + Breakfast was good + Smooth checkout and bill with email directly was handy

stay was standard - staff were nice although not much interaction with guest. & although we had the notice on the door for staff to come in as we would be asleep, it wasn’t very nice when cleaners & people for the vending machine were walking in as we are half asleep in our bedroom afire.

Clean room. Breakfast 23€. Beer 7&

Lovely staff, great hotel, rooms were lovely and the food was great as well

We had a pleasant stay at your hotel, breakfast was amazing, staff very helpfull and friendly, nice clean rooms with very confortable beds and pillows. A little bit difficult to reach city center.

It seems all to be good, but the only thing I was disappointed a lot was a cleaning room service. For the first two nights (16-17 february, room 344) the only took care of my bed, but from the beginning and till the two nights it was some dust on the surfaces in the bathroom, moreover the mirror in the bathroom seems not to be cleaned before, because of the signs and scripts appeared after the steam dispersed within the bathroom. Furthermore, all the towels were not changed for these two nights. Alas, all the cups on the table was dirty! With the spots of coffee on both. I had to clean them up by myself. Well, at all it was a good stay with a great breakfast and quite rooms. I hope some cons of the service will be improved then.

This hotel is good, but honestly just below what I expect from a 4star hotel of that class. The rooms could use some renovation, and just that little extra touch, at least the one I had, because the ones displayed on the website looked more modern, not sure if those where another type of room. I have no remarks on the breakfast, that was outstanding with a lot to choose from. Also the service at the reception and in the bar/restaurant was super. About the location I can be short, I tried to walk from the hotel to the bus station in order to get to the city, but walked back to the hotel to order a taxi, because I couldn’t find a way to safely walk from the hotel to a pedestrian zone, there is a busy 4 lane road without any sidewalks once you exit the hotel. The hotel is situated between a busy road and a highway which makes it not so interesting location wise if you don’t have a car. Overall, If you have to be in the neighborhood of the hotel, I can recommend it, if you want to visit the city, I would look for similar priced hotels closer to the city.

Very friendly and helpful staff. Well located - only 10 minutes from the airport and 20 minutes from Amsterdam centre by bus. Nice rooms and great facilities.

Bed was good and cumfy and the room was nice only thing is could do with proper milk rather than powdered milk

difficult to reach by bike and to figure out where the entrance is I liked the room and bathroom, comfortable and clean

Stayed for 2 nights. Only thing i can really say is that there were two single beds instead of one double bed which was quite inconvienient for a couples getaway. Other than that perfect. Free transport from airport to the hotel’s main door. -€5 euros for a transfer to the airport. Busstop was 2 mins walk away from the hotel which is very handy as bus leaves you right in the centre of Amsterdam. Beside the hotel there is a petrol station with a small shop which is handy for late night snacks or necessary items. Overall had a great stay and staff and service were brilliant. Would definitely go back and highly recommend.

dear Hotel manager I must say I was extremely disappointed that I did not get what I booked. I made my booking through booking.com and I chose to upgrade to a suite where it said."lake view" this was the only reason I made this upgrade as I am quite familiar with hotels , being General manager at multiple hotels in the past. this was what could have made the difference. the disapontment was even higher when I went to talk to the receptionist on Thursday morning asking for where the lake was , as I had been looking at highway and parkinglot so far...the woman in the reception looked strange at me and then to the computer and said ..hmm this have happened before and this was something that was wrong at booking.com....she told me there were different suites that had privilege status that was all on the lake side. I replied that ..hm I had a big sign outside my room saying privilege?? I were in room 138... she just replied that it was not the same..i explained that I was extremely disappointed that I did not get what I ordered. my company also have (I found that out now) a company rate way lower then I payed at booking.com and I feel that this could have been mentioned as well. I delivered my Bayer business card to make sure I got the correct company name on the invoice so this was something that was super clear...I was in your hotel at business as I attended BSI Internal audit training. I did not get any offer to switch room or lower the rate...no compensation I even said I be happy yo post pictures in my travel blog and at booking.com that showed the "lake view"(aka parking lot) she did however tell me she would make sure booking.com corrected the text that all suites have lake view. I found this very far from customer friendly and I feel the whole experience could have been fixed so much better since I now have a really bad impression. the restaurant was filled with friendly staff. I hope you read this and make sure things like this doeas not happen again :( and maybe teach your front office staff to correct and compensate when damage already is done, cause then I could still have a very positive impression. looking forward to hear from you. Kind regards Hege S.