Mercure Hotel Amsterdam West 4 stars

The staff were excellent very kind and helpful with all my requests especially Denise. The room was great, nice view and comfortable bed. The was not clean very well especially the floors.

The hotel was very far out of the centre (which we knew when booking) and was a pain to get to and from with the buses as the bus drops you off far from the tourist attractions. When at the hotel the staff forgot to leave us towels and after a shower was left waiting 50 minutes for them to bring them up.

The hotel was very average with poor service. Left with no towels and when we called up for them we were left waiting almost an hour for someone to bring them u . Super far out of the city and was a bit of faff with the buses as it dropped you far away from most of the touristy places in the centre

The staff were super friendly and helpful. Whenever we had any queries they would either have the answer immediately or find it out straight away.

Was lovely. Would stay again. Friendly staff & clean facilities.

Kamer was goed, transfer goed.

The room is fine, excellent sleeping experience. Reception provided not only excellent but very friendly service as well. Not all serving staff at restaurant were at the same hospitality level as the receptionists, I did not feel very welcome.

The service was friendly, breakfast was really nice and the rooms we’re clean. Overall had a great stay.

really enjoyed the peaceful location, friendliness of all staff and standard of room was excellent.

First of all the hotel is extremely short staffed. When called on front desk to inform that the toiletries were not given in the room, they said there is no one so we have to go down and get the toiletries from the front desk. and this happened all the days when we stayed there. Second of all I am a Member at Accor Group. The prices were high even after the discounts but got a better price from Booking. com. which is your travel agent partner. and when asked to include the points, they refused saying you should have booked from the Accor directly, where as the membership deed clearly mentions even if I have booked from agent the points and the nights I stay will be counted . And Lastly, the Pictures shown in the Advertisements and the quality of services mentioned on booking.com or even Accor website for the hotels are deceiving. I have stayed in Mercure in other countries as well, and by far this was the worst hotel I have stayed in. P.S :- Even the Housekeeping staff keeps Knocking the door in the morning despite putting the Do Not Disturb Sign. When asked Cant you see Do not Disturb sign, the lady said if you want me to clean the room then this is the time. And she Finishes her shift now and no one can clean after this until the next day. Even the local Bed and Breakfast services are better than your services.

Very good, only exception is that the pressure in the shower was poor

Room well furnished, comfortable matress, good heating, nice bathroom. Conference room well equipped, restaurant nicely decorated, public toilets very clean. Breakfast was very good, freshly squeezed orange juice and excellent coffee! Shuttle bus to/from airport is a plus!

It`s comfortable for bussiness.

Extremely disappointed With my room and then checking out I was overcharged! - the telephone in the room did not work (it was exchanged but the second one went faulty too) - the bathroom was not cleaned probably on two occasions - the window opening/closing mechanism was broken and at one point injured me - the TV was faulty and one night it went to max volume and I could not turn the volume down or switch it off, I had to walk to the reception in the middle of the night in my night clothes and bear feet to ask for assistance (because I could not call anyone as the telephone was not working!!!!) Finally I was overcharged (I found that out when I checked my credit card statement back home) Fiona who was on the front desk (btw the cost was €410.80) took two sets of cash from me 1st was €170 (3x€50+€20) and 2nd was €120 (9x€10+6x€5) the rest she took from my credit, however instead of taking €120.10, she took €170.10 therefore overcharging me by €50 I would like refunded to my credit card

Room was not properly cleaned. Toilet dirty, dirty paper and hairs on bed. Reception told a cleaner will come but he never came.