Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 469 reviews

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Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  469 reviews

TripAdvisor Rating  3.5/5  1,398 reviews

A bit disapointed

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

A bit disapointed because restaurant was closed and only you get a slice of pizza for dinner , Reception team was nice but not very professional, bathroom was not practical water going out of the shower had to use towels to avoid water everywhere

Cher Alfonso, Merci de partager l'expérience de votre séjour. Nous sommes heureux de noter votre appréciation pour notre programme de fidélité et espérons que les avantages de votre statut Gold ajouteront de la valeur à votre séjour. Nous regrettons d'apprendre votre déception concernant la disponibilité de notre restaurant en soirée. Notre objectif est de vous proposer une variété d'options de restauration et nous comprenons que notre offre limitée à cette occasion n'a pas répondu à vos attentes. Soyez assuré que notre équipe se consacre à offrir une expérience culinaire agréable. De plus, nous sommes désolés d'apprendre que la conception de la salle de bain n'offrait pas le confort attendu et nous prendrons en considération vos commentaires dans le cadre de notre travail continu à améliorer l'expérience de nos clients. Nous sommes cependant heureux de voir que vous avez apprécié la propreté de notre hôtel, car nous sommes fiers de maintenir les plus hauts standards de propreté et d'hygiène. Nous espérons avoir le plaisir de vous revoir parmi nous. Cordialement, Mercure Hotel Amsterdam West

OK stay, but a long way out of the city

Customer review rating 3.0/5

Jen Families - Confirmed reviews ALL

Hotel was decent, but fairly expensive for the location. It’s situated not very near anything. To get into Amsterdam, you need to walk to a bus station, take a bus, then take a tram (which is 10 stops - quite a long way). Because the hotel is near a river and lake, there are quite a lot of insects and we had mosquitos in our room. Room was clean and nice, but basic. It had a fridge which was useful. There was no TV remote or extra blankets. Food and drink very expensive but readily available. The staff were superb, very friendly and helpful.

Dear Claire, Thank you for taking the time to review your stay. It is pleasing to hear that the check-in process was efficient and that you found our team to be helpful. We pride ourselves on providing friendly and supportive service to all our guests. We regret to hear that the location of our hotel did not fully meet your expectations. Normally there is a fast connection, but due to road works there is a detour. Our proximity to natural areas, though picturesque, can indeed result in a natural presence that some may find less than ideal. Furthermore, we apologize for any inconvenience caused by the basic nature of the room and the absence of a TV remote. We also encourage guests to report any issues, such as missing items, so that we can swiftly address these concerns. Your remarks are integral to our ongoing efforts to enhance our guest experience, and we truly appreciate your candor. We hope to have the opportunity of welcoming you back in the future. Best regards, Mercure Hotel Amsterdam West

Good hotel for airport but not visiting centre

TripAdvisor rating 3.0/5

Paradise48794399803 Couples - TripAdvisor review

Just back from staying at this hotel. Very easy to get to and from the airport either by bus or taxi (10 minutes). The hotel was clean and had good facilities, the mini shop at reception was perfect for snacks at night. This hotel isn’t the best if you’re going into the city everyday. We did get Ubers/bolt some nights which is around a 20/25 minute drive and price dependent. Public transport is cheap and efficient however be prepared that this will take around 40-50 minutes and is a bus then a tram. The bus stop is also around a 10minute walk from the hotel.

Dear Anna, Thank you for reviewing your recent experience. It is gratifying to hear that you found our proximity to the airport convenient and our hotel's cleanliness and facilities up to your satisfaction. We are also pleased that the mini shop at our reception served as a convenient amenity during your stay. We regret to hear that the distance to the city center did not meet your expectations. We understand that while public transportation is efficient and economical, the travel time may not be ideal for all our guests. However, this is a temporary situation. We hope to have the opportunity of welcoming you again in the future. Best wishes, Mercure Hotel Amsterdam West

Hotel staff arrogant and rude to customers

Customer review rating 1.0/5

Dimakatso M. Friends - Confirmed reviews ALL

The reception staff was arrogant and rude. They threatened to take take us out of the room.

Dear Dimakatso, Thank you for taking the time to share your feedback. We are very sorry to hear that you felt our service fell below the standards expected of us and we apologise for any misunderstanding regarding your charges. We take this type of feedback very seriously; rest assured, your comments have been duly noted and will be reviewed with our team so we can better meet your expectations in future. Best regards, Mercure Hotel Amsterdam West

Room in a noisy spot

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The room I was given was close to the reception and to the entrance. This made this spot pretty noisy with a lot of guests and staff activities. The door was not noiseproof at all and that was quite disturbing. This was the first time I stayed in the Mercure, and it was not a good experience.

Dear Nicolas Borice, Thank you for taking the time to share your feedback. We are truly glad to hear that our breakfast staff made a positive impact during your stay. Providing our guests with exceptional service is something we take great pride in. However, it saddens us to learn about the noise disturbances you encountered. We sincerely regret you did not make us aware while on site of any issues so that we might have dealt with them immediately. We strive to offer a tranquil environment, and while our rooms at the backside are usually quieter, we regret that your experience did not meet these usual standards. Regarding the comfort of the room, we aim to provide a modern and relaxing ambiance, and it is disheartening to hear your expectations were not fully met on this occasion. We cherish every opportunity to create a memorable experience for our guests, and we are earnest in our desire to improve upon the areas you have highlighted. Your insights are invaluable to us as they assist in our commitment to continuous enhancement of our services. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 604 reviews 6.8/10 Location
  • 787 reviews 6.6/10 Room
  • 585 reviews 7/10 Service
  • 13 reviews 8.6/10 WiFi
  • 355 reviews 5.9/10 Cleanliness
  • 268 reviews 7.3/10 Breakfast
  • 247 reviews 3/10 Value
  • 176 reviews 5.1/10 Food

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