Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 324 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

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Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  324 reviews

TripAdvisor Rating  3.7/5  1,401 reviews

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Dear Donald, Thank you for taking the time to share your experience with us. We are pleased that you found your room to be nice, reflecting our commitment to providing comfortable accommodations for our guests. Nonetheless, we apologize for the inconvenience you experienced with the airport transportation. We understand the importance of reliable and cost-effective transit options. Our location is well-connected to public transport, and bus 397 provides easy access to the city and the airport. As for the quality of the food from our vending machine, we are sorry to hear that it did not meet your expectations. Please know that we take the freshness and quality of all our food items seriously and will review this matter to ensure all items available are up to standard. Lastly, we regret to hear that you do not wish to return, and we deeply value your insights as they are essential in our ongoing efforts to enhance our guest experience. We hope that we will have the chance to welcome you back on another occasion. Best regards, Mercure Hotel Amsterdam West

Okay, convenient stay

Customer review rating 2.0/5

Steve L. Couples - Confirmed reviews ALL

Dear Steve, Thank you for taking the time to share your feedback. We deeply regret to hear about the challenges you encountered in your room. We understand how essential a well-maintained and comfortable room is to an enjoyable stay, and it seems we fell short of our commitment in this instance. Furthermore, we apologize for the inconvenience caused by the lack of a la carte breakfast options. Our aim is always to provide a variety of choices to suit all our guests' needs, including a delicious breakfast buffet and an express grab & go option. Additionally, the noise disturbance you mentioned is concerning, and we apologize if this negatively impacted your rest. We strive to provide a peaceful environment and will review your comments with our team to better serve our future guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

good stay

Customer review rating 4.0/5

P. Business - Confirmed reviews ALL

Dear P., Thank you for taking the time to share your review. We are delighted that you found our staff to be friendly and your stay enjoyable. It is our aim to provide a warm and welcoming atmosphere for all our guests. However, we note your observations regarding the appearance of the hall leading to the rooms. We appreciate your input as it helps us identify areas that may benefit from additional attention. Finally, we are pleased that the overall quality of your stay was positive. We hope you also had the opportunity to explore the nearby lake and beach in the natural park 'De Oeverlanden', which many of our guests find to be a highlight of their visit. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Amsterdam West

Please know in advance that this is a temporary shelter for 100+ asylum seekers / refugees.

TripAdvisor rating 2.0/5

Sarah7540 Couples - TripAdvisor review

Dear Sarah, Thank you for letting us know your opinion of your stay. We regret to hear about the aspects of your stay that did not meet your expectations. As a hotel, we are dedicated to providing a welcoming environment for all our guests. Regarding the transportation to the airport, we understand the inconvenience caused by the absence of a shuttle service. As more economical alternatives, we recommend the local bus service. We apologize if the dining options available after 9pm did not meet your expectations. We aim to offer a variety of dining experiences, and although our restaurant hours end at 9 pm, we do provide alternative options such as the 24-hour Grab & Go shop. Besides that, we are sorry to hear about the inconsistency with the information provided about the food delivery service and the inconvenience it caused. We will address this internally to ensure clear and accurate information is communicated to our guests. Finally, guest comfort is of utmost importance to us, and we will review your other comments with our team to ensure our usual high standards going forward. Additionally, while our king size beds are designed to provide a restful sleep, we understand that pillow preferences vary, and we are more than willing to provide extra pillows upon request to enhance your comfort. We hope to welcome you back for an improved experience next time. Kind regards, Mercure Hotel Amsterdam West

Friendly staff but Outdated

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Dear Laurent, Thank you for your feedback about your stay. We are delighted that you found our staff to be friendly, particularly highlighting Peter at the bar for his exceptional service. It is such acknowledgments that inspire us to continue providing memorable experiences for our guests. However, we understand that you felt our building did not quite meet the aesthetic standards you expected. We take pride in our contemporary and modern décor, and we regret that this was not to your preference. As for the limited menu, we aim to offer a selection of healthy, tasty, and light meals prepared with a variety of produce, and we apologize if our offerings did not satisfy your culinary needs. We appreciate your comments regarding the heating/air-conditioning and the speed of the internet connection; please know that your comfort and satisfaction are of utmost importance to us. Finally, we are pleased that you acknowledged the convenience of our complimentary parking for Gold members of our ALL – Accor Live Limitless loyalty programme. With our location being a mere 5 kilometers from Schiphol Airport and close to a natural park with a small beach, we believe Mercure Hotel Amsterdam West offers a balance of accessibility and leisure opportunities. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 482 reviews 6.6/10 Location
  • 623 reviews 6.5/10 Room
  • 463 reviews 7/10 Service
  • 17 reviews 7.1/10 WiFi
  • 289 reviews 6/10 Cleanliness
  • 186 reviews 3.4/10 Value
  • 175 reviews 6.8/10 Breakfast
  • 135 reviews 4.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.