Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.9/5 325 reviews

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Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
Mercure Hotel Amsterdam West - Image 3
Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 4-star hotel in Amsterdam with 200+ parking spaces

  • A peaceful city location overlooking Nieuwe Meer lake

  • Spacious, well-lit rooms and family suites with comfortable beds

  • Cosy restaurant and bar with summer terrace

  • 14 flexible meeting rooms near Schiphol Airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Non Smoking Room with 1 kingsize bed

Photo out of - Standard Non Smoking Room with 1 kingsize bed

Discover our Standard Room, which is modern and comfortably furnished. The room has a king size bed, bathroom with shower, AC, hairdryer, shaving mirror, flat screen, safe, tea and coffee facilities and WIFI.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Experience the Privilege Room with a king size bed, bathroom with shower, safe AC, WIFI, flat screen and garden view. Enjoy the extras: filled minibar, Nespresso machine, bottle of water, amenities and a bathrobe with slippers.

  • Views:

    Park view

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience the luxurious Junior Suite with Kingsize bed and sofa, bathroom with shower, safe, AC and WIFI. Enjoy the extras: bathrobe with slippers, amenities, filled minibar, flat screen, bottle of water and Nespresso machine. Parking included.

  • Views:

    Garden View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Discover our Standard Room, which is modern and comfortably furnished. The room has a single bed, bathroom with shower, AC, hairdryer, shaving mirror, flat screen, safe, tea and coffee facilities and WIFI.

Max. number of persons
1
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 152 rooms
  • One room for people with reduced mobility
  • 6 family rooms
  • 8 connecting rooms
  • 152 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Dutch
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

24 Meeting rooms

Business Center

  • Business center with support staff

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Bicycles with children''s seats
  • On site
  • Enclosed outdoor parking
  • Private
  • 258 parking spaces
  • Parking opened 24/7

  • Parking pricing: 29.50 € 29.5 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking

AT WEST

Photo out of - AT WEST

Our restaurant in Amsterdam serves an extensive choice of healthy, tasty and light meals prepared with fresh local ingredients. Perfect for entertaining guests after a work event, or enjoying a family meal on the terrace with views of Nieuwe Meer lake.

Cooking style
French
Capacity
100
Accessibility
Accessible service
1066 BW Amsterdam, Netherlands
Telephone +31 20 512 6767
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu

Our restaurant in Amsterdam serves an extensive choice of healthy, tasty and light meals prepared with fresh local ingredients. Perfect for entertaining guests after a work event, or enjoying a family meal on the terrace with views of Nieuwe Meer lake.

The cosy hotel bar serves everything from fresh coffee to local beers and fine wines. Whether you've been exploring the city's sights or hosting guests at a conference, it's the perfect place for relaxing or socialising at the end of the day.

Bathed in natural light, our colourful dining room is a great place to start the day. Choose fresh pastries from the buffet, or try a delectable selection of hot and cold dishes from the kitchen. All with inspiring views of the lush hotel gardens.

On 6KM Distance we can book a day or evening treatment nearby ''Het Amsterdame Bos'' with SPA Zuiver.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  325 reviews

Customer review rating 1.5/5

Zsolt K. Solo - Confirmed reviews ALL

Dear Zsolt, Thank you for your honest feedback. We are pleased that you appreciated our location next to the forest and natural park, which offers a peaceful setting just a short stroll from the hotel. We regret that you did not feel completely comfortable in the surroundings of the hotel and parking area. We also appreciate your comments regarding the condition of the room, bathroom, elevator, lighting and the accessibility of our entrance. Feedback like this is valuable to us, as it helps us identify areas where improvements can be made. We hope to have the opportunity to welcome you again in the future and provide you with a more positive experience. Best regards, Mercure Hotel Amsterdam West

Customer review rating 5.0/5

Kevin &. L. M. Business - Confirmed reviews ALL

Dear Kevin L., Thank you for choosing our hotel and for sharing your review. We are delighted that you gave us a perfect recommendation score and that your loyalty to ALL means so much to you. It is always a pleasure to welcome a Platinum member, and we are glad your stays with us consistently meet your expectations. However, we are sorry for the shortcoming you noticed with the upkeep of the communal areas. Our team provides daily housekeeping throughout the hotel, and we regret that this did not reflect during your time with us. We have shared your comments with our housekeeping team to ensure our usual standards are maintained at all times. Finally, we are pleased that you continue to choose our hotel for your business trips. We hope we have the opportunity of seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 4.5/5

Phillip B. Business - Confirmed reviews ALL

Dear Phillip, Thank you for choosing our hotel. We are delighted that you find our hotel to be good value and that our location works so well for your regular business trips. It means a lot to us that you noticed the recent refurbishment and felt the updated spaces made your stay more comfortable. Our bar and restaurant team will be thrilled to hear your kind words about their friendly and helpful service. We are also pleased that you find the Accor ALL App easy to use and that it gives you clear visibility on room costs. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 0.5/5

Nelson N. Business - Confirmed reviews ALL

Dear Nelson, We take your feedback seriously and will use it to improve our services. We are pleased you found it simple to select meal and check-in options through the Accor ALL App. Knowing that the booking process worked well for you is important to us. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments about the facilities, guest experience at check-in, quality of accommodation, and team friendliness are taken seriously. We are especially sorry for any inconvenience caused regarding your meal arrangements. Your experience with the loyalty program and the service you received remain essential topics for us and we are grateful you highlighted them. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 4.5/5

Nita F. I. Couples - Confirmed reviews ALL

Dear Nita, We appreciate your kind review. It is wonderful to know you enjoyed your time at Mercure Hotel Amsterdam West. We are delighted you appreciated your room and found it suited your needs. Our team works hard to maintain our accommodations and create welcoming spaces for all guests. We look forward to welcoming you back. Kind regards, Mercure Hotel Amsterdam West

Dear Zsolt, Thank you for your honest feedback. We are pleased that you appreciated our location next to the forest and natural park, which offers a peaceful setting just a short stroll from the hotel. We regret that you did not feel completely comfortable in the surroundings of the hotel and parking area. We also appreciate your comments regarding the condition of the room, bathroom, elevator, lighting and the accessibility of our entrance. Feedback like this is valuable to us, as it helps us identify areas where improvements can be made. We hope to have the opportunity to welcome you again in the future and provide you with a more positive experience. Best regards, Mercure Hotel Amsterdam West

Customer review rating 5.0/5

Kevin &. L. M. Business - Confirmed reviews ALL

As I advised Reception. First stairs must be cleared daily and the lift inside needs a wash and clean daily. There stair where NOT cleaned the whole time I stayed. These things are important.

Dear Kevin L., Thank you for choosing our hotel and for sharing your review. We are delighted that you gave us a perfect recommendation score and that your loyalty to ALL means so much to you. It is always a pleasure to welcome a Platinum member, and we are glad your stays with us consistently meet your expectations. However, we are sorry for the shortcoming you noticed with the upkeep of the communal areas. Our team provides daily housekeeping throughout the hotel, and we regret that this did not reflect during your time with us. We have shared your comments with our housekeeping team to ensure our usual standards are maintained at all times. Finally, we are pleased that you continue to choose our hotel for your business trips. We hope we have the opportunity of seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 4.5/5

Phillip B. Business - Confirmed reviews ALL

Regular stay when in Netherlands, good location and refurbished well

Dear Phillip, Thank you for choosing our hotel. We are delighted that you find our hotel to be good value and that our location works so well for your regular business trips. It means a lot to us that you noticed the recent refurbishment and felt the updated spaces made your stay more comfortable. Our bar and restaurant team will be thrilled to hear your kind words about their friendly and helpful service. We are also pleased that you find the Accor ALL App easy to use and that it gives you clear visibility on room costs. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 0.5/5

Nelson N. Business - Confirmed reviews ALL

Corridors, lifts and location

Dear Nelson, We take your feedback seriously and will use it to improve our services. We are pleased you found it simple to select meal and check-in options through the Accor ALL App. Knowing that the booking process worked well for you is important to us. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments about the facilities, guest experience at check-in, quality of accommodation, and team friendliness are taken seriously. We are especially sorry for any inconvenience caused regarding your meal arrangements. Your experience with the loyalty program and the service you received remain essential topics for us and we are grateful you highlighted them. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 4.5/5

Nita F. I. Couples - Confirmed reviews ALL

We had a great stay.

Dear Nita, We appreciate your kind review. It is wonderful to know you enjoyed your time at Mercure Hotel Amsterdam West. We are delighted you appreciated your room and found it suited your needs. Our team works hard to maintain our accommodations and create welcoming spaces for all guests. We look forward to welcoming you back. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 1.0/5

Ismail B. O. Solo - Confirmed reviews ALL

I have already contacted the customer service for my bad experience. Besides that the hotel facility is outdated, dirty, needs a major renovation. Needs better management and properly trained staffs.

Dear Ismail B., Thank you for taking the time to share details of your recent visit to our hotel. We sincerely apologize that your experience fell short of your expectations. Our team conducts daily cleaning routines across all areas, and we regret this standard wasn’t maintained during your stay. While our staff receives regular training programs, we will revisit our service protocols to ensure consistent professionalism. Your comments about our facilities have been noted, and we appreciate you highlighting areas needing attention. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

Customer review rating 0.5/5

Omar T. Business - Confirmed reviews ALL

My flight was at 7H30 and I had the breakfast but it only starts at 7 am. They would not cancel it for me nor get me a box in the morning for something I paid for.

Dear Omar, Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our convenient location near Schiphol Airport, a feature many business travelers find valuable for quick access. We sincerely apologize that your experience fell short in several areas. While our 24-hour reception team strives to deliver seamless check-ins and attentive service, we regret not meeting your expectations. Your feedback about value perception and loyalty program relevance has been noted, and we’ll review these aspects carefully to better align with our Platinum members' needs. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 1.0/5

Adam M. Business - Confirmed reviews ALL

Super dirty, full of suspicious strangers. General feeling is absolutely terrible.

Dear Adam, Thank you for taking the time to share your feedback. It’s encouraging to hear our digital services met your needs and that you see value in our loyalty program. We deeply regret the concerns you raised about your accommodations and surroundings. Our team is reviewing operational procedures to address these points, particularly in maintenance and guest space management. Your appreciation for our front desk colleagues has been communicated to them. Their commitment to guest care remains unwavering. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

Customer review rating 4.0/5

Oliver V. D. Business - Confirmed reviews ALL

Great location close to the airport and town, staff are super friendly, nice breakfast.

Dear Oliver, Thank you for your positive feedback. We’re delighted our proximity to both Schiphol Airport and central Amsterdam contributed to a smooth business trip. Our team takes pride in delivering warm hospitality, and we’re thrilled this enhanced your experience. It’s wonderful to hear you appreciated our morning offerings. We carefully select fresh ingredients to help guests start their day energized, whether they’re heading to meetings or exploring the city. We look forward to welcoming you back in the future. All the best, Mercure Hotel Amsterdam West

Customer review rating 5.0/5

Laura L. Friends - Confirmed reviews ALL

Convenient location near the airport and airport bus when you have an early flight. The room was clean and up to standard.

Dear Laura, Please accept our sincere thanks for this glowing review. It’s wonderful to know your experience matched your expectations. We’re glad our team could swiftly handle your room request. Smooth communication is a priority for us. Still, we apologize for the hiccup in modifying your booking online. Rest assured, we’re here to help directly whenever needed. Lastly, our location near key transport hubs and serene park areas remains a favorite among travelers. We hope it made your early departure stress-free. We look forward to welcoming you back for another excellent experience with us. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 2.5/5

Colin K. Friends - Confirmed reviews ALL

Good points: The location suited our group and the fixtures and furnishings were reasonable. The staff were friendly and the breakfast was good. Bad Points: The beds were terrible. The bar is not always staffed and it can be difficult to get served. I've stayed in much better quality hotels and have paid less. It's more of a 3 star than a 4 star. also, when I arrived home, when disposing of my receipt, I realized that I've actually been given a print out of all of the hotels customer transactions instead. probably shouldn't be giving that out to customers...

Dear Colin, Thank you for taking the time to share your feedback. We’re pleased to hear our team’s hospitality and the breakfast offerings contributed positively to your stay. Your recognition of their efforts means a great deal to us. That said, we sincerely apologize that your experience fell short in some areas. We take note of your observations about room comfort and service accessibility, and we’ll review these points carefully. Regarding the booking process, we acknowledge the challenges you faced and will reinforce our group reservation protocols to prevent similar situations. Finally, we’re glad our location near De Oeverlanden park and the convenience it provided met your group’s needs. The proximity to both nature and Amsterdam’s vibrant center remains a highlight many guests appreciate. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Mercure Hotel Amsterdam West

Customer review rating 4.5/5

Sakthi S. S. Business - Confirmed reviews ALL

Evening restaurant is fantastic, the guys working there are very good. Room is good. Could add more hot food items to the morning breakfast.

Dear Sakthi S., We appreciate your candid feedback; thank you. We are delighted to hear you had a positive experience during your stay at Mercure Hotel Amsterdam West. It’s wonderful that our evening dining options and the attentive team left such a memorable impression. Our restaurant staff takes pride in delivering warm service, and we’re thrilled this enhanced your visit. That said, we regret any limitations you experienced with our breakfast selection. Your feedback about expanding our hot offerings is valuable, and we will consider it as we refine our menus. Finally, we’re pleased your room met your expectations, providing comfort during your business trip. We all look forward to welcoming you back in the future. Best regards, Mercure Hotel Amsterdam West

Customer review rating 3.0/5

Katya A. Friends - Confirmed reviews ALL

Just for information purposes, the hotel is far from the center 45min and you will have to take a bus to go to the center near the museums areas and then take a tram. If you have activities close to each other in time and you want to go back to the hotel it will take at least 2hours. We had a great stay, the hotel is sure old and it can be seen in the rooms. We had light who weren’t working ( but we only came home to sleep so we didn’t bother telling staff members). But overall we had a good stay.

Dear Katya, Thank you for writing a review of your recent visit. We are glad you appreciated the comfort of your room and rested well throughout your stay. We regret any inconvenience caused by the distance to central attractions and have noted your feedback about internet performance. Our team strives to balance historic charm with modern conveniences, and we appreciate your constructive insights. Your overall satisfaction remains our priority, and we hope to welcome you back for an even smoother experience. We look forward to welcoming you back in the future. Best wishes, Mercure Hotel Amsterdam West

Fair experience but can be better

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The TV in the room is not working and staff is not caring about this known issue which is disappointing. The location and room hardware is fair enough but if the other hotels are of better price, it probably won't be the first choice

Dear Guest, Thank you for providing your comments; they are greatly valued. We appreciate your continued trust in our loyalty program and are pleased to know it enhances your stays. It’s also great to hear you find our location convenient for exploring Amsterdam. That said, we sincerely regret that certain aspects of your stay fell short of your expectations. We aim to deliver seamless service around the clock and will review staffing during night hours to better support our guests. Regarding the technical issues mentioned, our team is addressing this to ensure all facilities meet our usual standards. Finally, we’re glad you found our room amenities satisfactory and hope our proximity to both nature and urban attractions added value to your visit. We hope that you will return in the future. Kind regards, Mercure Hotel Amsterdam West

Well located, room clean & tidy, very comfortable

Customer review rating 4.0/5

Graham D. Couples - Confirmed reviews ALL

Stay was good although rooms are rather tired. For example heating/air con system didn’t work, room safe didn’t work, two bulbs in the bathroom didn’t work. Having said that room was comfortable. Staff were generally friendly. Found buffet breakfast expensive for what was offered although dinner was better priced and whilst a limited menu was well cooked and presented.

Dear Graham, We appreciate you letting us know about your recent visit. It’s wonderful that our location and room comfort enhanced your stay. Our team values creating a tidy, welcoming space for every guest. Still, we regret the areas where we fell short. Your observations help us identify key improvements, particularly in room maintenance and breakfast variety. On a positive note, we’re thrilled you enjoyed dinner. Balancing taste and affordability is a priority, and your satisfaction motivates us to keep refining this aspect. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

Sadly a disappointment

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

This was unfortunately the worst accor experience so far (and we love the accor hotels normaly). The room temperature was super cold, we had to put a tracksuit over the pyjamas. We put the heat on, but it took hours till the room temperature came back to normal. The room was not the cleanest and the hair conditioner was fallen down from the wall and put on top of the WC by the hotelstuff. The parking fees were not visible upon booking, we faced them upon checking in. The receptionist took away the parking card saying that the gate will open automatically. But the next morning the gates did not open, the button to call the reception was not working either. I had to run back to the reception (while other vihicles waiting behind me) to ask the receptionist about it. He wante to have the parking ticket, which his collegue took the day before and kept telling me to push the reception button at the gate, because he can see us. It turned out he wasn't able to open the gate from the reception desk, so after 10 more minutes he came out to open it manually. My experience was that the hotel seemed to be generally understaffed. There was only 1 stuffmember at the breakfast and people started to go in - dispite the sign that asked to wait at the sign - as noone was coming for 5-10 minutes.

Dear Zsuzsanna, Your comments are important to us; thank you for sharing. We are truly sorry that your stay did not meet the standards you expect from our brand. Our team is committed to ensuring all aspects of your visit are seamless, and we regret any inconvenience caused by the challenges you encountered. Your feedback about room conditions and facility maintenance has been noted. While we aim to resolve such issues promptly, we understand that in this instance our response fell short. We are reviewing our procedures to prevent similar occurrences. Regarding parking, we acknowledge the frustration caused by the unexpected inconvenience. Our staff is trained to provide clear information, and we are reinforcing protocols to ensure better communication moving forward. We hope you will return for an improved experience in the future. Kind regards, Mercure Hotel Amsterdam West

Non existent staff especially in restaurants.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast staff were mostly awesome. The last day they overcharged us for breakfast. I tried to point this out to the reception staff but they , along with other issues, but they weren't trained properly. They couldn't take a deposit on a debit/credit card - Most other hotels had no issues. Despite paying at the end of the stay they refused to add food to the room Other than that the rooms were good

Dear Guest, Thank you for providing your observations. We deeply regret the inconveniences you faced during check-in and billing processes. We are reviewing these matters to improve operational efficiency and staff preparedness. Nonetheless, your positive remarks about our breakfast team have been shared, reinforcing their dedication to guest satisfaction. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Not Mercure Standard

Customer review rating 2.0/5

Jérôme Business - Confirmed reviews ALL

That hotel is very far from Mercure standard. Most of the guests are permanent residents, waiting for European visa. The elevator is very old and far from hotel reception. The smoking area is very dirty. Nothing in available around the hotel by walk. Rooms are very noisy I asked for a receipt , it was not sent. It was necessary to send an email to finally get it after few hours Not sure I will com back again.

Dear Jérôme, Thank you for sharing your thoughts on your recent visit. It’s encouraging to know you found our booking platform efficient, reflecting our commitment to streamlined digital solutions for our guests. However, we deeply regret the shortcomings you encountered during your stay, particularly in areas impacting your comfort and convenience. We are addressing the operational gaps mentioned to ensure smoother experiences for future guests. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

nice hotel

Customer review rating 4.5/5

Toma C. Couples - Confirmed reviews ALL

I stayed 4 days at Mercure . To 8-10 min walking is a bus station to go in Amsterdam center. Good breakfast . Good restaurant for dinner

Dear Toma, Thank you for positively reviewing your visit. We are delighted to hear you had a pleasant stay at Mercure Hotel Amsterdam West. It is great that you found our breakfast offerings to your liking and appreciated the dining options available. We are also pleased that our proximity to public transport added convenience to your travels, allowing easy exploration of Amsterdam. Lastly, we hope the serene surroundings near the lake and gardens contributed to a relaxing experience during your four-day visit. We look forward to seeing you again. Kind regards, Mercure Hotel Amsterdam West

Other web-users rate our hotel

  • 311 reviews 7.2/10 Location
  • 402 reviews 6.2/10 Room
  • 324 reviews 7.3/10 Service
  • 11 reviews 3.3/10 WiFi
  • 180 reviews 5.8/10 Cleanliness
  • 130 reviews 4.2/10 Value
  • 125 reviews 7.1/10 Breakfast
  • 91 reviews 5.7/10 Food

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