Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 338 reviews

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Mercure Hotel Amsterdam West - Image 1
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Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  338 reviews

TripAdvisor Rating  3.5/5  1,401 reviews

Friendly staff but Outdated

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Very nice staff (specially Peter at the bar) but that is it. Outdated building. Room ok. Clean. Overall, not at the standard of a Mercure. Very limited menu. 8km from the airport by car. Free parking for Gold members. Otherwise EUR 25…

Dear Laurent, Thank you for your feedback about your stay. We are delighted that you found our staff to be friendly, particularly highlighting Peter at the bar for his exceptional service. It is such acknowledgments that inspire us to continue providing memorable experiences for our guests. However, we understand that you felt our building did not quite meet the aesthetic standards you expected. We take pride in our contemporary and modern décor, and we regret that this was not to your preference. As for the limited menu, we aim to offer a selection of healthy, tasty, and light meals prepared with a variety of produce, and we apologize if our offerings did not satisfy your culinary needs. We appreciate your comments regarding the heating/air-conditioning and the speed of the internet connection; please know that your comfort and satisfaction are of utmost importance to us. Finally, we are pleased that you acknowledged the convenience of our complimentary parking for Gold members of our ALL – Accor Live Limitless loyalty programme. With our location being a mere 5 kilometers from Schiphol Airport and close to a natural park with a small beach, we believe Mercure Hotel Amsterdam West offers a balance of accessibility and leisure opportunities. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Amsterdam West

Nice clean hotel with friendly staff

Customer review rating 4.5/5

Barry F. Business - Confirmed reviews ALL

Stayed at the Mercure Amsterdam West hotel whilst exhibiting at the RAI centre, easy drive in each morning and relaxing evenings.

Dear Barry, Thank you for taking the time to share your review. We appreciate knowing that our efforts to maintain a tidy and welcoming environment have been recognized. We are also pleased that you found our staff to be friendly, mirroring the high standards of hospitality we strive to uphold at Mercure Hotel Amsterdam West. However, we do understand your concerns regarding the parking fees and the abruptness you experienced during checkout. While we aim to offer competitive rates and streamlined services, we apologize if these aspects did not fully meet your expectations. Finally, we are delighted that our convenient location served you well during your business engagements at the RAI centre and provided a comforting retreat in the evenings. We are looking forward to welcoming you again. Best regards, Mercure Hotel Amsterdam West

Good meeting/training venue

Customer review rating 4.0/5

Kari T. Business - Confirmed reviews ALL

Training arrangements and related lunch was perfect.

Dear Kari, Thank you for taking the time to review your stay with us. We are delighted that you appreciated the meeting and training facilities as well as the lunch provided during your event. Our team takes great pride in ensuring that such arrangements are executed flawlessly to support the success of your gatherings. However, we understand that you found our rooms to be less than contemporary. We aim to provide a comfortable and relaxing environment for all our guests. While we continuously strive to maintain and refresh our accommodations to meet guests' expectations, we apologize if we fell short of this during your stay. Nonetheless, it is great to hear that the overall provisions for your training event met your approval. Our convenient location close to both natural parklands and the city center, coupled with our extensive amenities, from a large parking area to a lush garden and terrace, are aspects we hope enhanced your stay. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Amsterdam West

Nice stay overall

Customer review rating 4.0/5

Aw Couples - Confirmed reviews ALL

Nice Hotel, bedrooms and friendly staff. Two single beds did not stay together, You could really fall between the two beds at Night. Breakfast ok but a bit too expensive for what was offered.

Dear Anja, Thank you for taking the time to share your review. We are pleased that you found our hotel to be a nice place to stay and that you were greeted by friendly staff. It is always our goal to provide a welcoming atmosphere and comfortable accommodations for our guests. However, we apologize for any inconvenience you may have experienced with the two single beds in your room. We understand the importance of a good night's rest and regret that the bed arrangement was not ideal for you. Additionally, we take note of your thoughts on our breakfast offering and pricing. While we strive to provide a wide range of high-quality options, we value your feedback as it helps us to improve our services. Nonetheless, we are delighted that you appreciated the bedrooms and the overall experience during your stay. Our team is dedicated to ensuring that each guest enjoys their visit, and it is heartening to hear when we succeed. We hope that the pleasant moments of your stay will encourage you to return to Mercure Hotel Amsterdam West in the future. The entire team hope we have the pleasure of seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

Not worth the amount

Customer review rating 2.0/5

I. B. Couples - Confirmed reviews ALL

Checkin was nice, but a bit slow, I had to point out that I am a member, got my welcome drinks eventually. Bed was missing part of the foot at the head side, so bed was crooked. Fixed quickly by someone who didn't smell too fresh, our room rieked a lot. Paid a lot of money for a late checkout, (4pm) however, was interupted 4 times including phonecalls and housekeeping coming into our room 3 times from 12 - 15. Found out the room was checked out while we were still sleeping. Pre-paid for parking, card was never validated. I had to point that out at checkout. Room very small, remodelled hostel, it gives that feel indeed. No return for me at this location.

Dear I., Thank you for taking the time to share your feedback. We regret to hear that your experience did not live up to your expectations, and for this, we sincerely apologize. The recognition of your loyalty program status should have been prompt and more attentive, and we will remind our team to be more vigilant about our valued guests' membership benefits. Additionally, it is regrettable that the condition of the bed in your room detracted from your comfort, and we apologize for any inconvenience caused by the necessary repair. We appreciate your patience and understanding in this matter. We also understand the frustration of having your rest disturbed by multiple interruptions despite arranging for a late checkout. This is certainly not the standard we strive for, and we will review our internal procedures to ensure our guests' preferences are respected. Lastly, regarding the parking validation issue, we will reinforce the importance of these details with our team to prevent any future oversights. We recognize that your experience in our accommodations did not reflect the high standards we aim to provide. Our rooms are designed to offer both comfort and functionality, and we regret that we missed the mark during your stay. We assure you that we continually evaluate guest feedback to enhance our offerings and services. While we understand that we cannot change the past, we hope to regain your trust and demonstrate the quality and value that many of our guests have come to expect from us. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 517 reviews 6.6/10 Location
  • 671 reviews 6.5/10 Room
  • 512 reviews 6.8/10 Service
  • 18 reviews 6.7/10 WiFi
  • 312 reviews 6.1/10 Cleanliness
  • 224 reviews 3.3/10 Value
  • 204 reviews 6.4/10 Breakfast
  • 145 reviews 6/10 Food

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