Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.9/5 499 reviews

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ALLSAFE approved hotel

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20

GPS:52.337578, 4.817787

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  499 reviews

TripAdvisor Rating  3.5/5  1,388 reviews

Amsterdam City Break

TripAdvisor rating 3.0/5

kevbot66 Couples - TripAdvisor review

Good clean rooms and comfortable bed. Adequate shower and all accessories worked well. Hotel staff either friendly or surly, didn’t seem to be any half measures. As described the hotel is well situated for the 397 bus that travels from the airport to city centre. This is ok unless you are arriving from the airport after dark. Although the hotel sign can be seen from the highway, when exiting the bus if it had not been for the very kind bus driver I’m not sure we would have found the entrance at all. Another issue is the area around the hotel. I am sure during the day it is quite hospitable but if I were travelling alone at night this is not a salubrious area. Drug needles on the floor, dodgy characters hanging around and on one occasion even a blood curdling female scream. Next time would move closer to the city.

Dear Guest, Thank you for sharing your review. We are glad to hear that you found our rooms clean and comfortable, and that you appreciated the convenient access to the 397 bus for traveling to the city center and the airport. Our staff strives to provide a welcoming atmosphere, and we will address your feedback regarding their friendliness to ensure a consistently positive experience for all guests. We apologize for any inconvenience you experienced while finding the entrance to our hotel at night and for any discomfort you felt in the surrounding area. The safety and well-being of our guests is our top priority, and we will take your feedback into account as we continue to improve our services. In the meantime, our front desk staff is always available to assist with directions and any concerns you may have during your stay. It would be a pleasure to welcome you again. Best regards, Mercure Hotel Amsterdam West

Good Stay

Customer review rating 5.0/5

Roy J. Families - Confirmed reviews ALL

Staff was very pleasant and helpful. Rooms were spacious and the bus stop are just 3-4 mins walk away.

Dear Mable, Thank you for this positive review of your stay. We are delighted to hear that you found our staff pleasant and helpful, and that you enjoyed the spacious rooms. It's great to know that the proximity of the bus stop made it convenient for you to explore the city. Thank you again; we hope to welcome you back soon. Kind regards, Mercure Hotel Amsterdam West

Room was fine

Customer review rating 3.5/5

Sebastian Business - Confirmed reviews ALL

The drainage of the shower was not working properly and the bath was a little bit flooded. The rest was fine.

Dear Sebastian Timo, Thank you for your review. We are glad to hear that you found the room to be satisfactory during your stay. However, we regret to learn about the issue with the shower drainage. We appreciate your feedback and will address this matter with our maintenance team to ensure it is resolved for future guests. We apologize for any inconvenience this may have caused during your stay. We hope to have the occasion to welcome you back in the near future. Kind regards, Mercure Hotel Amsterdam West

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was a very pleasant experience.

We are glad to hear that you had an enjoyable stay with us. Mercure Hotel Amsterdam West

Good Stay

Customer review rating 4.5/5

Mk Couples - Confirmed reviews ALL

Close to schiphol airport, nice rooms, Bathrooms was ok only down side is that the shower chamber has no door so water can spill into the floor. Had a kingsize bed which was perfect for us. Nice vegetation and greenery environment. It is quite far from the city but we found Bolt cheaper to travel to city. We loved it.

Dear Marylyne, Thank you for taking the time to review your recent stay. We are delighted to hear that you appreciated our close proximity to Schiphol Airport, the comfortable king-size bed, and the beautiful green surroundings. However, we apologize for any inconvenience caused by the shower design in the bathroom. Your feedback is valuable, and we will take it into consideration for future. Thank you for your kind words about our team member who checked you in; we will make sure to pass on your appreciation. We hope to welcome you back. Best wishes, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 553 reviews 6.8/10 Location
  • 721 reviews 6.7/10 Room
  • 559 reviews 7.3/10 Service
  • 11 reviews 9.2/10 WiFi
  • 346 reviews 6.1/10 Cleanliness
  • 271 reviews 7.2/10 Breakfast
  • 239 reviews 3.3/10 Value
  • 165 reviews 5.2/10 Food

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