Mercure Hotel Amsterdam West 4 stars

Evey other hotel offered a refund due to the travel limitations but this one. As it is a 4 star hotel I did expect to get at least something, but the only thing I got was “we don’t care, we can’t help you”

The hotel and service was very nice however the fridge did not work and the light flashed constantly. More tea, coffee,sugar and milk would have been nice. I would stay in your hotel in the future hopefully with a working fridge.

Nothing extraordinary. It was an OK stay

We have really enjoyed our staying on this hotel. Public transportation was very close, and information provided about the locations and travel from airport etc was accurate and useful. Bed was very comfortable and room was clean. I liked the small details like cattle, water etc. It was better than my expectations.

I missed gluten free bread option for breakfast.

Hotel very tidy and beds massive, more like super king size. The only thing is the hotel is around 20mins from centre but hotel was very helpful telling us where to get bus and tram from.

- Had to wait for the shuttle at the airport extra 20mins because of some "technical issue" - The room bathroom smelled like sewer - I have stayed earlier in 3 star hotel close by and this was 4 stars. Did not feel like 4 stars, actually the 3 star hotel seemed a little better + Breakfast was good + Smooth checkout and bill with email directly was handy

stay was standard - staff were nice although not much interaction with guest. & although we had the notice on the door for staff to come in as we would be asleep, it wasn’t very nice when cleaners & people for the vending machine were walking in as we are half asleep in our bedroom afire.

Clean room. Breakfast 23€. Beer 7&

Lovely staff, great hotel, rooms were lovely and the food was great as well

We had a pleasant stay at your hotel, breakfast was amazing, staff very helpfull and friendly, nice clean rooms with very confortable beds and pillows. A little bit difficult to reach city center.

It seems all to be good, but the only thing I was disappointed a lot was a cleaning room service. For the first two nights (16-17 february, room 344) the only took care of my bed, but from the beginning and till the two nights it was some dust on the surfaces in the bathroom, moreover the mirror in the bathroom seems not to be cleaned before, because of the signs and scripts appeared after the steam dispersed within the bathroom. Furthermore, all the towels were not changed for these two nights. Alas, all the cups on the table was dirty! With the spots of coffee on both. I had to clean them up by myself. Well, at all it was a good stay with a great breakfast and quite rooms. I hope some cons of the service will be improved then.

This hotel is good, but honestly just below what I expect from a 4star hotel of that class. The rooms could use some renovation, and just that little extra touch, at least the one I had, because the ones displayed on the website looked more modern, not sure if those where another type of room. I have no remarks on the breakfast, that was outstanding with a lot to choose from. Also the service at the reception and in the bar/restaurant was super. About the location I can be short, I tried to walk from the hotel to the bus station in order to get to the city, but walked back to the hotel to order a taxi, because I couldn’t find a way to safely walk from the hotel to a pedestrian zone, there is a busy 4 lane road without any sidewalks once you exit the hotel. The hotel is situated between a busy road and a highway which makes it not so interesting location wise if you don’t have a car. Overall, If you have to be in the neighborhood of the hotel, I can recommend it, if you want to visit the city, I would look for similar priced hotels closer to the city.

Very friendly and helpful staff. Well located - only 10 minutes from the airport and 20 minutes from Amsterdam centre by bus. Nice rooms and great facilities.

Bed was good and cumfy and the room was nice only thing is could do with proper milk rather than powdered milk