Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 478 reviews

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Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  478 reviews

TripAdvisor Rating  3.5/5  1,394 reviews

Conveniently located for the wider area with parking and bus/tran link into city centre

Customer review rating 3.0/5

David Couples - Confirmed reviews ALL

Good location like before allowing us to park and tour the wider area. Pretty location by the water. The building works were not flagged in advance, which would have been helpful.

Dear David, Thank you for taking the time to share your feedback. We are pleased to hear that our location, with its convenient parking and proximity to the lake and natural park, was appreciated. It is always our aim to offer guests a serene environment complemented by the ease of exploring the surrounding areas. We regret to hear about the unexpected inconveniences you encountered during your stay. Please be assured that the heating issues and water heating failure you mentioned were isolated incidents and not reflective of our usual standards. We understand the impact this may have had on your comfort and extend our apologies. Concerning the amenities in the room, such as proper cups and glasses, we take note of your preferences and will consider this for future improvements to our service offerings. In regards to the building works, we endeavor to minimize any disruption to our guests and will strive to communicate any ongoing works more effectively in the future. Your satisfaction is of the utmost importance to us, and we are heartened to know that our staff members were able to assist you patiently and effectively throughout the challenges. We hope we have the opportunity of seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

old hotel with renovation

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

renovation is strongly needed. I was not able to close the window. But Staff was very friendly .

Sehr geehrter Karen, wir bedanken uns dafür, dass Sie sich die Zeit für ein Feedback genommen haben. Wir bedauern es sehr, dass wir Ihren Erwartungen an unser Hotel nicht gerecht werden konnten. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten. Danke für Ihren Hinweis zur Renovierungsbedürftigkeit unseres Hotels. Wir nehmen das gerne auf, da wir unseren Gästen stets einen wundervollen Aufenthalt ermöglichen möchten. Andererseits bedanken wir uns ganz herzlich für Ihr freundliches Kompliment an unsere Mitarbeiter und deren netten und engagierten Service. Wir geben dies sehr gerne weiter. Das spornt uns an, unseren Gästen auch weiterhin alles zu geben. Wir hoffen, dass wir Sie auch in Zukunft wieder bei uns begrüßen dürfen. Mit besten Grüßen, Mercure Hotel Amsterdam West

Hotel renovation started at 7:00 AM with noise, Shower flooded

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Not too good this time. Because of renocation work people started hammering at 7:00 AM waking me up, where I had hoped to sleep a little longer. The shower then flooded...

Dear Richard, Thank you for taking the time to provide this feedback. We are delighted to hear that you found our bar personnel to be a highlight during your stay, and we will certainly pass on your compliments to the team. However, it is with regret that we note your concerns regarding noise and the shower in your room. While we strive to maintain a tranquil environment, we understand that any disturbance can impact the comfort of our guests. We are also saddened to hear about the inconvenience caused by the shower. Please rest assured that our team is dedicated to providing a seamless and comfortable experience for all our guests. Your feedback is important to us as it helps us to continuously improve our guest experience. We hope to have the opportunity to better serve you in the future. We hope to welcome you back on future occasions. Best regards, Mercure Hotel Amsterdam West

Good standard, far from the center

TripAdvisor rating 3.0/5

Saulius A Friends getaway - TripAdvisor review

Standard hotel, everything is fine, comfy beds, kettle, instant coffee and tea, small fridge in the room. One side is noisy, another is quiet . Far from the center, breakfast is 25 euro. One free welcome drink if you register in the loyalty program

Dear Saulius, Thank you for your review. It's great to hear that you found our beds comfortable and appreciated the in-room amenities such as the kettle, coffee, tea, and fridge. We're also pleased that you noticed the quietness offered by our lakeside rooms. We acknowledge that our location, while not in the city center, provides a tranquil retreat near natural attractions. The price of our breakfast reflects the quality and range of the products offered, and we provide an express option for those seeking a lighter start to their day. We understand the distance from the center might not be ideal for everyone, and we hope the bus access helped to make your journeys to the city more convenient. We hope to welcome you back in the future. Kind regards, Mercure Hotel Amsterdam West

Good Stay

Customer review rating 4.5/5

Charles K. Business - Confirmed reviews ALL

Great location and good bar/lobby to work from.

Dear Charles, Thank you for your positive review, we appreciate it. We are delighted to hear that you enjoyed the great location of our hotel and found our bar and lobby to be conducive to work. Our team is pleased to provide a comfortable and versatile environment for our guests. However, we note your comment regarding the speed of the internet connection. While we are proud of our current amenities, we continually strive to improve our services and appreciate your feedback. We all hope to welcome you back in the future. Best wishes, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 619 reviews 6.9/10 Location
  • 797 reviews 6.6/10 Room
  • 601 reviews 6.9/10 Service
  • 12 reviews 7.9/10 WiFi
  • 358 reviews 6/10 Cleanliness
  • 278 reviews 7.2/10 Breakfast
  • 259 reviews 3.2/10 Value
  • 179 reviews 5/10 Food

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