Mercure Hotel Amsterdam West 4 stars

Excellent customer service

Great experience, nothing I would change inside the hotel. Just quite dangerous having to walk across main roads to get to and from the bus stops.

The room was spacious enough but the carpet was not clean. The place was difficult to access without a cab. I stayed there for 6 nights and I was carving for my home food. The restaurant menu did not have any so I needed to go out and get some. However I could not eat it since the staff where not kind enough to warm it up in their oven

Was told to pay extra at reception even though I had paid everything online. 4* with no microwave in room- unbelievable

Nice welcome, The team at the main desk and at the bar were very nice. Excellent bed.

Our stay at Mercure was a enjoyable but the attention to detail lacked at times. The rooms are comfortable and spacious but house keeping needs to pay attention to the finer details. The linen on our bed was not the correct size, empty containers were not thrown away unless they were in the bin, tea and coffee was not replenished daily and once house keeping walked in without knocking. The breakfast was lovely, there was good variety and it was plentiful, however, what was on offer never changed. We stayed at the hotel for 9 nights and breakfast was exactly the same everyday. I feel that the hotel is a bit priced and unless we stay there on a special we won’t book again. With all that said we did enjoy our stay and the staff are very friendly and helpful.

The staff were excellent very kind and helpful with all my requests especially Denise. The room was great, nice view and comfortable bed. The was not clean very well especially the floors.

The hotel was very far out of the centre (which we knew when booking) and was a pain to get to and from with the buses as the bus drops you off far from the tourist attractions. When at the hotel the staff forgot to leave us towels and after a shower was left waiting 50 minutes for them to bring them up.

The hotel was very average with poor service. Left with no towels and when we called up for them we were left waiting almost an hour for someone to bring them u . Super far out of the city and was a bit of faff with the buses as it dropped you far away from most of the touristy places in the centre

The staff were super friendly and helpful. Whenever we had any queries they would either have the answer immediately or find it out straight away.

Was lovely. Would stay again. Friendly staff & clean facilities.

Kamer was goed, transfer goed.

The room is fine, excellent sleeping experience. Reception provided not only excellent but very friendly service as well. Not all serving staff at restaurant were at the same hospitality level as the receptionists, I did not feel very welcome.

The service was friendly, breakfast was really nice and the rooms we’re clean. Overall had a great stay.

really enjoyed the peaceful location, friendliness of all staff and standard of room was excellent.