Mercure Hotel Amsterdam West 4 stars

Customer review rating 4.2/5 4,732 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Hotel Amsterdam West
See on a map
+ 21 Services

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''.

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW amsterdam
netherlands

Tel: +31205126767

Fax: (+31)20/6159027

Check-in from 14h00

Check out up to 12h00

  • BUS :  69 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST :  397 Anderlechtlaan

  • SCHIPHOL AIRPORT :  hotel shuttle

  • MERCURE HOTEL AMSTERDAM WEST : 

  • By plane

    AMSTERDAM SCHIPHOL At 8km / 4 miles - Shuttle free

  • By plane

    ROTTERDAM ZESTIENHOVEN At 59km / 36.66 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 9.4km / 5.84 miles

  • By helicopter

    SCHIPHOL HELIPAD At 8km / 4.97 miles

  • By car

    A4 EXIT 1 SLOTEN At 1km / 0.62 miles

  • By train

    AMSTEL STATION At 9.3km / 5.78 miles

  • By train

    CENTRAAL STATION At 9.4km / 5.84 miles

  • By train

    RAI STATION At 6.8km / 4.23 miles

  • By train

    SCHIPHOL At 8km / 4.97 miles

  • By train

    WTC ZUID STATION At 5.6km / 3.48 miles

GPS :52.337578, 4.817787

Hotel services

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 14 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 152 rooms
    • One room for people with reduced mobility
    • 6 family rooms
    • 8 connecting rooms
    • 152 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
    • German
    • Dutch
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • AMS
    • AMSTERDAM SCHIPHOL
  • Private outdoor parking 17,5 24h Additional charge
    • On site
    • 258 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Fitness centre
    • On site
Family
  • Equipements for children
    • Bottle Warmer

Our accommodation(s)

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 24

  • Maximum size: 230

  • Maximum capacity: 160 people

Find out more

Our guest reviews for
Mercure Hotel Amsterdam West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,732 reviews

TripAdvisor Rating 3.5/5

1,355 reviews

Great service and comfy room

Customer review rating 5.0/5

Javier Business - 04/10/2021 Confirmed reviews ALL

I enjoy during 17 night the room comfy and great service from all staff

Dear Javier P., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denice Kirchjunger Mercure Amsterdam West

Normal / Standard

TripAdvisor rating 3.0/5

Ahmad S Business - 02/10/2021 TripAdvisor review

This hotel is Good hotel & big in old building and free parking. Little bit far from the city. But it is ok for people looking to go to the Airport staff are so good … Recommend to anyone need to be closed to the Airport

Best stay ever!

Customer review rating 5.0/5

Nynke Business - 24/09/2021 Confirmed reviews ALL

Very polite staff and a great meal in the evening. Room spacious and clean.

Dear Maurice J., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denice Kirchjunger Front Office Manager

Good location best sitport

Customer review rating 5.0/5

Patricia U. S. Couples - 13/09/2021 Confirmed reviews ALL

Good service

Dear Patricia Del Carmen U., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denice Kirchjunger Front Office Manager

Good stay

Customer review rating 5.0/5

Majella M. Families - 08/08/2021 Confirmed reviews ALL

Everything was great bus service to city was regular, a lot of road works going on outside, which meant you had a detour to bus stop through a very remote park across the road, I think it would feel unsafe if it was dark, however the hotel was brilliant, and when the path to bus stop is finished would recommend this hotel

Dear Majella M., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denice Kirchjunger

Good Sleeping

Customer review rating 5.0/5

Klaus J. Couples - 04/08/2021 Confirmed reviews ALL

Very Comfortable - Big bed - ver clean - good breakfast-

Dear Klaus J., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denice Kirchjunger

Airco did not work.. Park, sleep and fly without shuttle...

Customer review rating 1.0/5

Vincent Couples - 26/07/2021 Confirmed reviews ALL

We stayed in this Hotel before and were always happy.. what a mistake to make... Airco did not work. Informed reception, they said they would fix, nothing happened. Did not sleep due to the hot room... we booked the park, sleep and fly package, but we were informed at the hotel that they are now doing the airport shuttle themselves, but at 7am it should not be an issue... at 6h50 we got a phone call that our taxi was waiting... 22 EUR for a taxi ride... For the way back we have to call the hotel they said but probably have to take a taxi as well... so again a paid transfer... So why do you have this sleep and park package if the transfer is not included? Never saw this before, just ridiculous... never staying here again. Did not know that accor lowered their standards that much...

Dear Vincent L., Thank you for your review of your stay at Mercure Hotel Amsterdam West. Unfortunately due to the pandemic our shuttle currently only drives on request, and can't be guaranteed. This has been adjusted in our booking conditions on all of our platforms quite a while ago. We understand it's an inconvenience, however at the moment we are doing the best we can given the circumstances. We all look forward to the hopefully near future where we can offer all of our services again as before the pandemic. Warm regards, Laura Eekhof - Front Office Manager, Mercure Hotel Amsterdam West.

not so practical

Customer review rating 3.5/5

Leo G. Families - 23/07/2021 Confirmed reviews ALL

with no shuttle available it was a hassle to get to the hotel. Lots of roadworks in the neighbourhood. Hotel is older but rooms and service are ok.

Dear leo g., Thank you for your review of your stay at Mercure Hotel Amsterdam West. Due to the ongoing pandemic we currently are not able to run the shuttle as previously offered. It's only available on request, and can't be guaranteed unfortunately. However, this is specified in booking conditions. The is public transport close to the hotel. We apologize for the inconvenience, and do hope ourselves we are able to offer our services are previously provided again soon. Warm regards, Laura Eekhof - Front Office Manager, Mercure Hotel Amsterdam West.

Location and room ok. Bad service

Customer review rating 2.0/5

Anonymous Couples - 08/06/2021 Confirmed reviews ALL

We booked this hotel after a late arrival at Schiphol airport. The hotel is easy to reach by Nightbus (just 5 min walking from the bus stop). The attention at the check in was extremely rude. It can be that we woke up the receptionist. However the hotel offers a 24/7 reception. I would a much friendlier service, as usual at Mercure Hotels all over the world. First of all, the receptionist seemed not to find our booking. He also ignored my Accor Gold status. No welcome drink, no offer of late check out, no room upgrade. Also no mention to the shuttle back to Schiphol (which is supposed to be booked at the check in). The room was quite small but clean and with everything you need for a stay. Unfortunately it was not possible to regulate the temperature and it was quite warm inside. In general, quite dissapointing

Dear Juan Pablo R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. Firstly, I would like to offer our sincerest apologies. We take this matter very seriously, therefore I would like to ask you to please contact me at la… to further discuss this matter. Sincerely, Laura Eekhof, Front Office Manager - Mercure Hotel Amsterdam West.

It service it's purpose for our business

Customer review rating 3.5/5

Tony Business - 18/04/2021 Confirmed reviews ALL

I staid in the hotel for self-quarantine before my business flight. This does not display a correct picture of the complete hotel. Hotel room was clean and service was good.

Dear Antonius v., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Eekhof - Front Office Manager, Mercure Hotel Amsterdam West.

Not feeling welcome in the hotel. Been here several times. No improvement.

Customer review rating 1.0/5

Geert S. Business - 20/01/2021 Confirmed reviews ALL

Although the Mercure in Amsterdam is a 4 star hotel, it is not feeling like this at all. Compared to several other hotel (both national -like Ramada, Bilderberg, Westcord Rotterdam..etc- & international), this hotel is below all standards. Where to start? Maybe the first and most important point is the attitude of the staff. They do not seem to 'read' their guests at all. Not polite -no greetings, no 'good morning', no 'thanks for your stay'...not asking anything at all; a point that can easily be improved. They show a rather unpolite and lazy attitude, except for the one (?) Dutch lady at the reception. Another thing, is that they cannot even say sorry after any (of all) mistakes that were made. The rooms were pretty clean, however, not prepared with any sort of perfection or passion. -beds not nicely straight against the wall, carpets not in the right place, curtains not as it should be..etc. The hotel is really lacking maintenances, window surroundings not painted for years, windows with the water inside, nor cleaned from the outside.. A heater/radiator was fixed in the 'hot' position. The food was really not ok. Staff does not seem to care at all. I usually do not complain, but here I had to. Serving unboiled ! eggs for breakfast is not OK. No creativity at all any way. Breakfast without any juice or surprises. Not respecting the 'do not interrupt' signs at the door... even not after mentioning 3 times, just rudely awakening their guests... For this simple breakfast that is being put on the floor anyway. At dinner time, they forgot the starter twice. Very sad. My last dinner was ok, finally no plastic cutleries as well (27th of december) served by a more polite lady cook. The garden is not proper maintained. No nice plants or colors -unlike for example the Bilderberg park hotel- . Green inbetween the tiles... -unlike for example the Ramada-.. Really a bit of a Ghetto feeling. Even rats walking around at the parking/smoking area (where the ashtrays are not being emptied by the way). Hotel is located in vicinity of Schiphol.. maybe the only advantage.. but the bunch of people hanging around/dealing at the gas station feels quite uncomfortable. No. This way, the hotel is not expected to survive the coming years. All my friends and collegues share this opinion.

Dear Geert S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, especially during these challenging times; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem, and see where we can improve and learn to provide a better experience in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to provide you a more pleasant stay in the near future. Please do not hesitate to contact me via phone +31(0)20… or email at la… if you wish to discuss this matter in further details. Sincerely, Laura Eekhof Front Office Manager - Mercure Hotel Amsterdam West

Ok for a night

TripAdvisor rating 3.0/5

Judy P 14/12/2020 TripAdvisor review

Was ok but we had to ask for beverages for the room ie tea coffee and cups it was never offered to us. The kettle in our room was a disaster waiting to happen. The on off button didn’t even exist any more so had to pull plug out. Needs replacing ASAP. People walking corridors with no masks. Nowhere near as good as other Mercure we have stayed at. Downstairs bar area etc seemed nice but elsewhere was shabby. Location good for schipol

Dear Judy, I am sorry to hear about the kettle in your room. We have 24 hours reception, if they were informed about this I am sure they would've been happy to bring you a new kettle. We inform everybody that wearing a mask in the public areas of the hotel is mandatory. We do this at check-in and we have posters informing people about this. Unfortunately, it can occur that some people do not follow this rule. If we notice this we will inform people they have to wear as mask. Due to Covid-19 we do not have coffee and tea in the room. As I understand the front office did offer you this at check-in, but you wanted to go to the city first and pick it up later. You never returned. I am are sorry to read we did not meet you expectations.

Made a difficult business trip even harder

Customer review rating 0.5/5

Nicola C. Business - 11/12/2020 Confirmed reviews ALL

We stayed for business purposes, one of our customers came to meet us at the hotel due to a tragic fire at the facility we work at. The staff were rude to him and ended up costing us that customers business. We then had a problem with the shower flooding the bathroom and ruining our clothes. We reported it TWICE to staff who did nothing to fix it other than bring an extra towel. When checking out we were told that we should of said something earlier and there was nothing you could do about it now, even though we called down about it straight away. The breakfast at 23 Euros per person was terrible, and no allergy listings were anywhere to be found. Meaning it cost me 23 euros for one black coffee and an orange juice. We always choose to stay with Mecure hotels for work and have never been so dissapointed.

Dear mr. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jolien van Leeuwen

Good stay

Customer review rating 4.5/5

Kevin Business - 20/11/2020 Confirmed reviews ALL

Rooms were clean. Reception staff were very friendly and helpful.

Dear {guest_first_name} K., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Amsterdam West

good stay

Customer review rating 4.5/5

Anonymous Business - 05/10/2020 Confirmed reviews ALL

Everything was better than I expected considering the presence of CODAVID.

Hi Mr. C., I hope your meeting went well :) Thank you for your nice words. We hope to see you next year! Stay save! Sincerely, Mercure Hotel Amsterdam West

Very relaxed stay

Customer review rating 5.0/5

Kevin Solo - 26/09/2020 Confirmed reviews ALL

Excellent service Staff very friendly Accomodated late check-out for a virtual work meeting

Dear Mr b., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Amsterdam West
Customer review rating 2.5/5

Rathan Friends - 30/08/2020 Confirmed reviews ALL

No spa. When I booked I saw on online.

Dear Guest, Thank you for your feedback. We appreciate your sharing your concerns. I have to tell you that we do not have a spa and we do not advertise on our website that we have a spa. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Surprisingly good

Customer review rating 4.5/5

Val Couples - 25/03/2020 Confirmed reviews ALL

A free shuttle from Schipol took us to this rather grey hotel in the middle of motorways....... We were doubting our choice of this very convenient hotel. We were greeted by a smiling, friendly member of staff. We ate excellent food in the restaurant. Simple food but excellently cooked, full of flavour and well presented. The room was simple, comfortable and spotlessly clean. We stayed one night but would definitely choose this hotel again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Amsterdam West

Not a 4 star hotel

Customer review rating 0.5/5

Anonymous Families - 16/03/2020 Confirmed reviews ALL

Evey other hotel offered a refund due to the travel limitations but this one. As it is a 4 star hotel I did expect to get at least something, but the only thing I got was “we don’t care, we can’t help you”

Average and far out

TripAdvisor rating 3.0/5

DangerousSandAlpaca Couples - 10/01/2020 TripAdvisor review

The hotel was very average with poor service. Left with no towels and when we called up for them we were left waiting almost an hour for someone to bring them u . Super far out of the city and was a bit of faff with the buses as it dropped you far away from most of the touristy places in the centre

Dear guest, Thank you for taking the time to review your stay. We are sorry that your experience did not meet your expectations Your feedback will help us improve the quality of our services. We hope you give us the opportunity to serve you better in the near future. Sincerely, Mercure Amsterdam West

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in amsterdam