Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.7/5 449 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  449 reviews

TripAdvisor Rating  3.5/5  1,399 reviews

Quiet...and close to the airport

Customer review rating 3.5/5

Ed G. Solo - Confirmed reviews ALL

Good location, although taxi or bus travel (and a short walk) required from airport. Bar closes early in the evening. Staff really helpful and friendly especially on reception. Bike hire required if you're staying here for more than an overnighter.

Dear Edwin, Thank you for taking the time to share your feedback. We are pleased that our staff's helpfulness and friendliness stood out during your visit, highlighting the high service standards we strive to uphold. However, we apologize for certain aspects of your stay falling short of your expectations. We understand that our bar closing at 10pm may not align with the preferences of all our guests, and we take note of your comment on this matter. In regards to the recognition of your ALL membership status, we deeply regret that it was not acknowledged to your satisfaction and will ensure that our team is reminded of the importance of recognizing our valued loyalty members. Finally, we are delighted that you enjoyed the hotel's proximity to the airport and the convenience it offers for travelers. Please note that, due to road construction, the bus routes are temporarily changed. Our location next to the natural park 'De Oeverlanden' and the lake provides a serene escape from the hustle and bustle, which we are glad you could appreciate. We look forward to seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

Poor condition of room

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Far below my expectation.

Dear Youngkyun, Thank you for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. We understand that the comfort and condition of your room are paramount, and we strive to provide a relaxing environment for all our guests. We regret to hear that the cleanliness was not up to our usual standards and we take your comments on this matter very seriously. Regarding the noise levels, our hotel is designed to ensure a peaceful stay, and we are disappointed to learn this was not your experience. Additionally, we recognize the importance of a good start to the day, and it appears our breakfast did not live up to this expectation. Please accept our apologies for the inconvenience; we believe that the feedback from our guests is extremely valuable in ensuring we continue to meet your expectations. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

One night- well rested

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Arrived late and was greeted by a friendly staff who provided some assistance. Due to the arrival from airport late, the entrance was not well marked from those walking from the bus.

Dear Omere, Thank you for taking the time to review your stay. It is heartening to hear that you appreciated your stay at our hotel. We are delighted that our team provided you with a friendly welcome, as we strive to make every guest feel at home from the moment they arrive. Hopefully you also had the chance to enjoy the tranquility of the lake and beach at the nearby natural park “De Oeverlanden” during your stay, which is just a short walk from our hotel. We look forward to seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

Avoid this hotel

TripAdvisor rating 2.0/5

Nadine_egan23 TripAdvisor review

We booked this hotel because it was reasonably priced but we soon learned it wasn't worth the money. This hotel isn't deserving of 4 stars. When we arrived the staff were rude. Our room was located right beside rooms that were being renovated, we didn't meet a single soul on that floor. Drilling, banging, lugging of equipment, hoovering etc. from 9am every morning of our stay. So if you want to relax and sleep in it isn't possible. Nowhere on their website or in the hotel was it made aware to us that they were renovating parts of the hotel, if it was brought to out attention we wouldn't have stayed here. There was lots of electric wires and cable lose at all hours of the day and night, emergency lights were hanging from the ceiling also. When we arrived we noticed our bin bags weren't changed, there were coffee stiring sticks in the bedroom bag and toilet paper in the bin bag in the bathrooms. Our heating wasn't working in the room and the room was like ice, extremely hard to sleep when the room is freezing. When brought tbis to the receptionist attention we were told it was working and nothing more came of our issue. Sadly I wouldn't recommend this hotel to anyone, and I wish we hadn't have wasted our money. It is far out you have to get the bus and a tram into the city you can expect to allocate at least 30 mins travel time there and back every time. There is a petrol station beside it, I'd recommend buying your food and drink there as a bottle of water was nearly 4€. Avoid this place at all costs.

Dear Nadine, Thank you for taking the time to share your experience. We are truly saddened by the aspects of your stay that did not meet your expectations. We apologize for any discomfort you experienced due to the noise. Our hotel strives to ensure a peaceful environment and we regret any disturbance that occurred. Additionally, it is our standard practice to keep our guests informed of any ongoing renovations and we are sorry if this communication did not reach you effectively. Concerning the cleanliness of your room, we have noted your comments and we are looking into ensuring a more comfortable environment for our guests. Our location, while a bit removed from the city centre, is selected to offer a balance between the tranquility of the surrounding nature and accessibility to Amsterdam's vibrant heart. We provide details about public transportation options to facilitate travel into the city and we are continuously looking for ways to enhance our guests' experience in this regard. Please accept our apologies that the level of service was not that expected and we will be sure to review this with our team as we strive to ensure all our guests leave us satisfied. We hope to be able to welcome you back for an improved stay. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

The place was so old, under construction and mess everywhere. The photos on the website are done 100years ago. The breakfast was pathetic and mainly catered for the Asian visitor

Dear Debbie, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience fell short of expectations. Our hotel is constantly striving to provide a comfortable and enjoyable environment for all our guests, and it saddens us to learn that we did not meet this standard during your stay. Regarding the construction you encountered, please rest assured that this is part of our commitment to enhancing our facilities and guest experience. We do understand that any replacement work can be an inconvenience, and we regret any disturbance this has caused. We take great pride in our breakfast offerings, and we are disheartened to hear that it did not meet your preferences. Our culinary team endeavors to cater to a wide variety of tastes, including providing options for our international guests. We regret that we missed the mark in providing you with a breakfast experience that delighted you. Cleanliness is a cornerstone of our hotel's values, and we are concerned about your rating in this area. We will look into the matter to ensure that our high standards are upheld consistently throughout our property. We hope to be able to welcome you back for an improved stay. Kind regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 580 reviews 6.7/10 Location
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  • 16 reviews 7.4/10 WiFi
  • 349 reviews 5.8/10 Cleanliness
  • 250 reviews 7.3/10 Breakfast
  • 232 reviews 3.3/10 Value
  • 167 reviews 5.3/10 Food

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