Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.9/5 313 reviews

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Description

Hotel extras

  • 4-star hotel in Amsterdam with 200+ parking spaces

  • A peaceful city location overlooking Nieuwe Meer lake

  • Spacious, well-lit rooms and family suites with comfortable beds

  • Cosy restaurant and bar with summer terrace

  • 14 flexible meeting rooms near Schiphol Airport

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

Our restaurant in Amsterdam serves an extensive choice of healthy, tasty and light meals prepared with fresh local ingredients. Perfect for entertaining guests after a work event, or enjoying a family meal on the terrace with views of Nieuwe Meer lake.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  313 reviews

Customer review rating 4.5/5

Nita F. I. Couples - Confirmed reviews ALL

Dear Nita, We appreciate your kind review. It is wonderful to know you enjoyed your time at Mercure Hotel Amsterdam West. We are delighted you appreciated your room and found it suited your needs. Our team works hard to maintain our accommodations and create welcoming spaces for all guests. We look forward to welcoming you back. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 1.0/5

Ismail B. O. Solo - Confirmed reviews ALL

Dear Ismail B., Thank you for taking the time to share details of your recent visit to our hotel. We sincerely apologize that your experience fell short of your expectations. Our team conducts daily cleaning routines across all areas, and we regret this standard wasn’t maintained during your stay. While our staff receives regular training programs, we will revisit our service protocols to ensure consistent professionalism. Your comments about our facilities have been noted, and we appreciate you highlighting areas needing attention. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

Customer review rating 0.5/5

Omar T. Business - Confirmed reviews ALL

Dear Omar, Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our convenient location near Schiphol Airport, a feature many business travelers find valuable for quick access. We sincerely apologize that your experience fell short in several areas. While our 24-hour reception team strives to deliver seamless check-ins and attentive service, we regret not meeting your expectations. Your feedback about value perception and loyalty program relevance has been noted, and we’ll review these aspects carefully to better align with our Platinum members' needs. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 1.0/5

Adam M. Business - Confirmed reviews ALL

Dear Adam, Thank you for taking the time to share your feedback. It’s encouraging to hear our digital services met your needs and that you see value in our loyalty program. We deeply regret the concerns you raised about your accommodations and surroundings. Our team is reviewing operational procedures to address these points, particularly in maintenance and guest space management. Your appreciation for our front desk colleagues has been communicated to them. Their commitment to guest care remains unwavering. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

Customer review rating 4.0/5

Oliver V. D. Business - Confirmed reviews ALL

Dear Oliver, Thank you for your positive feedback. We’re delighted our proximity to both Schiphol Airport and central Amsterdam contributed to a smooth business trip. Our team takes pride in delivering warm hospitality, and we’re thrilled this enhanced your experience. It’s wonderful to hear you appreciated our morning offerings. We carefully select fresh ingredients to help guests start their day energized, whether they’re heading to meetings or exploring the city. We look forward to welcoming you back in the future. All the best, Mercure Hotel Amsterdam West

Other web-users rate our hotel

  • 340 reviews 7.1/10 Location
  • 429 reviews 6.5/10 Room
  • 345 reviews 7.3/10 Service
  • 10 reviews 2.2/10 WiFi
  • 208 reviews 5.9/10 Cleanliness
  • 137 reviews 4/10 Value
  • 128 reviews 6.5/10 Breakfast
  • 17 reviews 4/10 Bar

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