Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 291 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 4-star hotel in Amsterdam with 200+ parking spaces

  • A peaceful city location overlooking Nieuwe Meer lake

  • Spacious, well-lit rooms and family suites with comfortable beds

  • Cosy restaurant and bar with summer terrace

  • 14 flexible meeting rooms near Schiphol Airport

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

Our restaurant in Amsterdam serves an extensive choice of healthy, tasty and light meals prepared with fresh local ingredients. Perfect for entertaining guests after a work event, or enjoying a family meal on the terrace with views of Nieuwe Meer lake.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  291 reviews

Fair experience but can be better

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The TV in the room is not working and staff is not caring about this known issue which is disappointing. The location and room hardware is fair enough but if the other hotels are of better price, it probably won't be the first choice

Dear Guest, Thank you for providing your comments; they are greatly valued. We appreciate your continued trust in our loyalty program and are pleased to know it enhances your stays. It’s also great to hear you find our location convenient for exploring Amsterdam. That said, we sincerely regret that certain aspects of your stay fell short of your expectations. We aim to deliver seamless service around the clock and will review staffing during night hours to better support our guests. Regarding the technical issues mentioned, our team is addressing this to ensure all facilities meet our usual standards. Finally, we’re glad you found our room amenities satisfactory and hope our proximity to both nature and urban attractions added value to your visit. We hope that you will return in the future. Kind regards, Mercure Hotel Amsterdam West

Well located, room clean & tidy, very comfortable

Customer review rating 4.0/5

Graham D. Couples - Confirmed reviews ALL

Stay was good although rooms are rather tired. For example heating/air con system didn’t work, room safe didn’t work, two bulbs in the bathroom didn’t work. Having said that room was comfortable. Staff were generally friendly. Found buffet breakfast expensive for what was offered although dinner was better priced and whilst a limited menu was well cooked and presented.

Dear Graham, We appreciate you letting us know about your recent visit. It’s wonderful that our location and room comfort enhanced your stay. Our team values creating a tidy, welcoming space for every guest. Still, we regret the areas where we fell short. Your observations help us identify key improvements, particularly in room maintenance and breakfast variety. On a positive note, we’re thrilled you enjoyed dinner. Balancing taste and affordability is a priority, and your satisfaction motivates us to keep refining this aspect. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

Sadly a disappointment

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

This was unfortunately the worst accor experience so far (and we love the accor hotels normaly). The room temperature was super cold, we had to put a tracksuit over the pyjamas. We put the heat on, but it took hours till the room temperature came back to normal. The room was not the cleanest and the hair conditioner was fallen down from the wall and put on top of the WC by the hotelstuff. The parking fees were not visible upon booking, we faced them upon checking in. The receptionist took away the parking card saying that the gate will open automatically. But the next morning the gates did not open, the button to call the reception was not working either. I had to run back to the reception (while other vihicles waiting behind me) to ask the receptionist about it. He wante to have the parking ticket, which his collegue took the day before and kept telling me to push the reception button at the gate, because he can see us. It turned out he wasn't able to open the gate from the reception desk, so after 10 more minutes he came out to open it manually. My experience was that the hotel seemed to be generally understaffed. There was only 1 stuffmember at the breakfast and people started to go in - dispite the sign that asked to wait at the sign - as noone was coming for 5-10 minutes.

Dear Zsuzsanna, Your comments are important to us; thank you for sharing. We are truly sorry that your stay did not meet the standards you expect from our brand. Our team is committed to ensuring all aspects of your visit are seamless, and we regret any inconvenience caused by the challenges you encountered. Your feedback about room conditions and facility maintenance has been noted. While we aim to resolve such issues promptly, we understand that in this instance our response fell short. We are reviewing our procedures to prevent similar occurrences. Regarding parking, we acknowledge the frustration caused by the unexpected inconvenience. Our staff is trained to provide clear information, and we are reinforcing protocols to ensure better communication moving forward. We hope you will return for an improved experience in the future. Kind regards, Mercure Hotel Amsterdam West

Non existent staff especially in restaurants.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast staff were mostly awesome. The last day they overcharged us for breakfast. I tried to point this out to the reception staff but they , along with other issues, but they weren't trained properly. They couldn't take a deposit on a debit/credit card - Most other hotels had no issues. Despite paying at the end of the stay they refused to add food to the room Other than that the rooms were good

Dear Guest, Thank you for providing your observations. We deeply regret the inconveniences you faced during check-in and billing processes. We are reviewing these matters to improve operational efficiency and staff preparedness. Nonetheless, your positive remarks about our breakfast team have been shared, reinforcing their dedication to guest satisfaction. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Not Mercure Standard

Customer review rating 2.0/5

Jérôme Business - Confirmed reviews ALL

That hotel is very far from Mercure standard. Most of the guests are permanent residents, waiting for European visa. The elevator is very old and far from hotel reception. The smoking area is very dirty. Nothing in available around the hotel by walk. Rooms are very noisy I asked for a receipt , it was not sent. It was necessary to send an email to finally get it after few hours Not sure I will com back again.

Dear Jérôme, Thank you for sharing your thoughts on your recent visit. It’s encouraging to know you found our booking platform efficient, reflecting our commitment to streamlined digital solutions for our guests. However, we deeply regret the shortcomings you encountered during your stay, particularly in areas impacting your comfort and convenience. We are addressing the operational gaps mentioned to ensure smoother experiences for future guests. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

Other web-users rate our hotel

  • 358 reviews 6.8/10 Location
  • 486 reviews 6/10 Room
  • 359 reviews 6.7/10 Service
  • 15 reviews 4.2/10 WiFi
  • 229 reviews 4.8/10 Cleanliness
  • 155 reviews 3.5/10 Value
  • 140 reviews 6.2/10 Breakfast
  • 106 reviews 4/10 Amenities

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