Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.7/5 271 reviews

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Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  271 reviews

TripAdvisor Rating  3.7/5  1,418 reviews

Customer review rating 3.5/5

Dobromir G. B. Business - Confirmed reviews ALL

The hotel is good. Staff on the front desk works fast but the room was quite cold. The bathroom don’t have heating and the floors were freezing cold.

Dear Dobromir, Thank you for taking the time to review your stay at our hotel. It is wonderful to know our team’s efficiency contributed positively to your stay. We value your recognition of their professionalism. That said, we regret any discomfort caused by the room conditions. Our staff is always available to assist with immediate solutions, such as providing additional heating equipment to ensure guest comfort. We are also grateful for your overall recommendation and hope to welcome you back to enjoy our prime location near key transport links and recreational areas. Best regards, Mercure Hotel Amsterdam West

Customer review rating 3.0/5

Michiel D. Business - Confirmed reviews ALL

Old place, no status recognition. Better hotels around

Dear Michiel, Thank you for sharing your feedback with us. We are sincerely sorry that your experience did not reflect the standards we strive to maintain. Our team regrets the delays during check-in and any inconvenience caused by the room conditions you described. Your loyalty as a Platinum member is greatly valued, and we understand the importance of recognizing our frequent guests. While we continuously review our processes, we acknowledge there were shortcomings in delivering the level of service you deserve. Please know that your comments regarding cleanliness and status benefits have been shared with our management team for immediate attention. Should your travels bring you back to Amsterdam, we would welcome the opportunity to provide a more seamless stay. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 5.0/5

Margaret C. Solo - Confirmed reviews ALL

The welcome and attentive service provided by the in-house team was truly exceptional. I have written an email to the hotel itself and hope that it will be conveyed to the four lovely team-members who looked after me for six days in the snow..... Rather than posting a Google review or ticking boxes on the Accor website, I wanted to write to you personally to say how very much I appreciated being looked after by you and your dignified, good-humoured, cheerful and attentive team-of-four. I never got to know their names. For instance, as soon as I checked in and mentioned that my suitcase was at the airport, I was immediately offered toothbrush and toothpaste. A day or so later I commented that the room was rather chilly, and was offered a Dimplex that was delivered immediately. And so it went on... As there are only 4 in the front-desk team, those same faces became familiar on a daily basis. That's very reassuring. The same applies to the cheery cleaning team. All of you speak excellent English and your all-round professionalism made my unwanted sojourn a lot easier to bear. In the past I have usually stayed at the airport Ibis, but nowadays find it is too big and impersonal, with 'faceless' staff. That cannot be said of the five of you!! I hope you can pass these comments 'up the management chain'. Please convey to your team my good wishes and thanks for looking after me in room no. 159.....

Dear Margaret, Thank you for sharing this lovely review. We are delighted to hear that your experience at Mercure Hotel Amsterdam West was so positive. Our team takes great pride in providing attentive service, and it’s rewarding to know their efforts made such a difference during your six-day stay. Your kind recognition of our four team members and their manager has been shared with them directly. Moments like these remind us why we strive to create memorable experiences for every guest. We look forward to welcoming you back for another excellent experience with us. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 1.5/5

Ruben L. M. Y. Families - Confirmed reviews ALL

Draps sales Surfacturation

Cher Ruben L., Merci d’avoir pris le temps de ce retour d’expérience. Votre retour sur l’emplacement privilégié de l’hôtel nous est précieux, notamment pour les voyageurs recherchant un accès rapide au centre-ville et à l’aéroport. Nous regrettons les désagréments rencontrés durant votre séjour. Les détails tarifaires sont normalement précisés lors de la réservation et notre réception est joignable 24h/24 pour toute clarification. Nous espérons vous revoir pour un séjour dans de meilleures conditions. Bien à vous, Mercure Hotel Amsterdam West

Unfair Cancellation Experience

TripAdvisor rating 1.0/5

Andres C TripAdvisor review

Horrible experience. Canceling a room through their service via Booking was extremely frustrating. I strongly do not recommend this company—they treated their client unfairly and offered no proper support.

Dear Andres, Thank you for sharing your experience. We are sorry to read that your experience with the cancellation process was frustrating. Please note that cancellations made via Booking.com are handled in accordance with the conditions selected at the time of reservation, and our team is bound by those policies. We regret that you felt unsupported and will take your feedback into account to improve our communication with guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 384 reviews 6.8/10 Location
  • 513 reviews 6/10 Room
  • 390 reviews 7.3/10 Service
  • 17 reviews 4.7/10 WiFi
  • 235 reviews 5.5/10 Cleanliness
  • 152 reviews 3.8/10 Value
  • 144 reviews 6.7/10 Breakfast
  • 112 reviews 5.9/10 Food

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