Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.9/5 306 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 4-star hotel in Amsterdam with 200+ parking spaces

  • A peaceful city location overlooking Nieuwe Meer lake

  • Spacious, well-lit rooms and family suites with comfortable beds

  • Cosy restaurant and bar with summer terrace

  • 14 flexible meeting rooms near Schiphol Airport

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

Our restaurant in Amsterdam serves an extensive choice of healthy, tasty and light meals prepared with fresh local ingredients. Perfect for entertaining guests after a work event, or enjoying a family meal on the terrace with views of Nieuwe Meer lake.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  306 reviews

Customer review rating 0.5/5

Omar T. Business - Confirmed reviews ALL

Dear Omar, Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our convenient location near Schiphol Airport, a feature many business travelers find valuable for quick access. We sincerely apologize that your experience fell short in several areas. While our 24-hour reception team strives to deliver seamless check-ins and attentive service, we regret not meeting your expectations. Your feedback about value perception and loyalty program relevance has been noted, and we’ll review these aspects carefully to better align with our Platinum members' needs. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 1.0/5

Adam M. Business - Confirmed reviews ALL

Dear Adam, Thank you for taking the time to share your feedback. It’s encouraging to hear our digital services met your needs and that you see value in our loyalty program. We deeply regret the concerns you raised about your accommodations and surroundings. Our team is reviewing operational procedures to address these points, particularly in maintenance and guest space management. Your appreciation for our front desk colleagues has been communicated to them. Their commitment to guest care remains unwavering. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

Customer review rating 4.0/5

Oliver V. D. Business - Confirmed reviews ALL

Dear Oliver, Thank you for your positive feedback. We’re delighted our proximity to both Schiphol Airport and central Amsterdam contributed to a smooth business trip. Our team takes pride in delivering warm hospitality, and we’re thrilled this enhanced your experience. It’s wonderful to hear you appreciated our morning offerings. We carefully select fresh ingredients to help guests start their day energized, whether they’re heading to meetings or exploring the city. We look forward to welcoming you back in the future. All the best, Mercure Hotel Amsterdam West

Customer review rating 5.0/5

Laura L. Friends - Confirmed reviews ALL

Dear Laura, Please accept our sincere thanks for this glowing review. It’s wonderful to know your experience matched your expectations. We’re glad our team could swiftly handle your room request. Smooth communication is a priority for us. Still, we apologize for the hiccup in modifying your booking online. Rest assured, we’re here to help directly whenever needed. Lastly, our location near key transport hubs and serene park areas remains a favorite among travelers. We hope it made your early departure stress-free. We look forward to welcoming you back for another excellent experience with us. Kind regards, Mercure Hotel Amsterdam West

Customer review rating 2.5/5

Colin K. Friends - Confirmed reviews ALL

Dear Colin, Thank you for taking the time to share your feedback. We’re pleased to hear our team’s hospitality and the breakfast offerings contributed positively to your stay. Your recognition of their efforts means a great deal to us. That said, we sincerely apologize that your experience fell short in some areas. We take note of your observations about room comfort and service accessibility, and we’ll review these points carefully. Regarding the booking process, we acknowledge the challenges you faced and will reinforce our group reservation protocols to prevent similar situations. Finally, we’re glad our location near De Oeverlanden park and the convenience it provided met your group’s needs. The proximity to both nature and Amsterdam’s vibrant center remains a highlight many guests appreciate. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Mercure Hotel Amsterdam West

Other web-users rate our hotel

  • 365 reviews 7/10 Location
  • 467 reviews 6.3/10 Room
  • 361 reviews 6.9/10 Service
  • 11 reviews 2/10 WiFi
  • 225 reviews 5.6/10 Cleanliness
  • 151 reviews 3.8/10 Value
  • 138 reviews 6.4/10 Breakfast
  • 107 reviews 4/10 Amenities

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