Mercure Hotel Amsterdam West 4 stars

TripAdvisor rating 3.5/5 1,340 reviews
Mercure Hotel Amsterdam West
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Airport Shuttle Service Available

  • Free WiFi

  • Private Car Park

  • Family Rooms

  • Buffet Breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AMSTERDAM SCHIPHOL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 24 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW
amsterdam
netherlands

Tel: +31205126767

Fax: (+31)20/6159027

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   69 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST :   397 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST :  

  • By plane

    AMSTERDAM SCHIPHOL At 8km / 4 miles - Shuttle free

  • By plane

    ROTTERDAM ZESTIENHOVEN At 59km / 36.66 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 9.4km / 5.84 miles

  • By helicopter

    SCHIPHOL HELIPAD At 8km / 4.97 miles

  • By car

    A4 EXIT 1 SLOTEN At 1km / 0.62 miles

  • By train

    AMSTEL STATION At 9.3km / 5.78 miles

  • By train

    CENTRAAL STATION At 9.4km / 5.84 miles

  • By train

    RAI STATION At 6.8km / 4.23 miles

  • By train

    SCHIPHOL At 8km / 4.97 miles

  • By train

    WTC ZUID STATION At 5.6km / 3.48 miles

GPS :52.337578, 4.817787

Our accommodations

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Standard Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 kingsize bed and sofa

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Single Room

  • Max. number of persons: 1
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

AT WEST

Type of cuisine: French

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Lunch

08:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

We would love to welcome you to our cosy bar, where you can enjoy an early morning coffee, a tasty lunch or a delicious glass of flavours from the cellar' during the evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 24

  • Maximum size: 230

  • Maximum capacity: 160 people

Find out more

Our guest reviews for
Mercure Hotel Amsterdam West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,526 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,340 reviews

Above & Beyond for My Stay

Customer review rating 4.2/5

Robert H. Business - 23/01/2020 Confirmed reviews ALL

This was truly an exceptional stay and greatly appreciate the help provided to this International Traveler. Was very impressed with the customer experience provided by your Front Desk Agent Abla. Her support and help was impressive in booking a superior room for my stay, even through our Travel Agency did not correctly book a room for the night. It was also greatly appreciated the front desk team in making a dinner recommendation that further enhanced my stay.

Nice Hotel

Customer review rating 4.2/5

Gavin Couples - 22/01/2020 Confirmed reviews ALL

Stayed here for 3 nights with my partner and my brother and his partner. Room was very clean and spacious bed was huge! Bathroom was spotless although the tap was a little loose and the door didnt close properly but it was no problem. Just outside the centre but cheap enough to get the bus or uber into town. Would recommend. Thank you

BELOW STANDARD

Customer review rating 4.2/5

T. Families - 22/01/2020 Confirmed reviews ALL

The Hotel does not give to guest the 4 stars servides as anounced. Cleaning is below starndard; Equipments are bellow standard among other bad servides.

Customer review rating 4.2/5

Tonymunganga Couples - 21/01/2020 Confirmed reviews ALL

I had a nice vacation your hotel is clean and comfortable.i hope next time again book in your hotel room!! Thank you for good service

Customer review rating 4.2/5

Katherine F. Couples - 20/01/2020 Confirmed reviews ALL

Hotel and staff all very friendly an enjoyable stay for us. However was not pleased with the charges I recieved I was not told as to why this was charged after our stay.

Excellent

Customer review rating 4.2/5

Andy Couples - 20/01/2020 Confirmed reviews ALL

Excellent customer service

Very pleasant

Customer review rating 4.2/5

Toni Friends - 14/01/2020 Confirmed reviews ALL

Great experience, nothing I would change inside the hotel. Just quite dangerous having to walk across main roads to get to and from the bus stops.

The carpet was not clean and the place was inaccessible without a cab

Customer review rating 4.2/5

Gokul Business - 14/01/2020 Confirmed reviews ALL

The room was spacious enough but the carpet was not clean. The place was difficult to access without a cab. I stayed there for 6 nights and I was carving for my home food. The restaurant menu did not have any so I needed to go out and get some. However I could not eat it since the staff where not kind enough to warm it up in their oven

Dissatisfied

Customer review rating 4.2/5

Anonymous Friends - 12/01/2020 Confirmed reviews ALL

Was told to pay extra at reception even though I had paid everything online. 4* with no microwave in room- unbelievable

Short night at Mercure West Schiphol

Customer review rating 4.2/5

D. A. Business - 12/01/2020 Confirmed reviews ALL

Nice welcome, The team at the main desk and at the bar were very nice. Excellent bed.

Dear A. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Amsterdam West

Comfortable but missed the mark in some areas.

Customer review rating 4.2/5

Monique H. Couples - 12/01/2020 Confirmed reviews ALL

Our stay at Mercure was a enjoyable but the attention to detail lacked at times. The rooms are comfortable and spacious but house keeping needs to pay attention to the finer details. The linen on our bed was not the correct size, empty containers were not thrown away unless they were in the bin, tea and coffee was not replenished daily and once house keeping walked in without knocking. The breakfast was lovely, there was good variety and it was plentiful, however, what was on offer never changed. We stayed at the hotel for 9 nights and breakfast was exactly the same everyday. I feel that the hotel is a bit priced and unless we stay there on a special we won’t book again. With all that said we did enjoy our stay and the staff are very friendly and helpful.

Customer review rating 4.2/5

Louis W. Solo - 12/01/2020 Confirmed reviews ALL

The staff were excellent very kind and helpful with all my requests especially Denise. The room was great, nice view and comfortable bed. The was not clean very well especially the floors.

Dear Louis W., Thank you so very much for your positive review. It was our pleasure to have you as a guest in the hotel. We hope to welcome you back very soon. Best regards, Denice Kirchjunger Front Office Supervisor

Far out and poor service

Customer review rating 4.2/5

Sara Couples - 10/01/2020 Confirmed reviews ALL

The hotel was very far out of the centre (which we knew when booking) and was a pain to get to and from with the buses as the bus drops you off far from the tourist attractions. When at the hotel the staff forgot to leave us towels and after a shower was left waiting 50 minutes for them to bring them up.

Dear Sara, Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Amsterdam West

Average and far out

TripAdvisor rating 3.5/5

saravenemore Couples - 10/01/2020 TripAdvisor review

The hotel was very average with poor service. Left with no towels and when we called up for them we were left waiting almost an hour for someone to bring them u . Super far out of the city and was a bit of faff with the buses as it dropped you far away from most of the touristy places in the centre

Excellent

Customer review rating 4.2/5

Matthew D. Couples - 09/01/2020 Confirmed reviews ALL

The staff were super friendly and helpful. Whenever we had any queries they would either have the answer immediately or find it out straight away.

Dear Matthew D., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Amsterdam West

Poppy B.

Customer review rating 4.2/5

Poppy B. Couples - 06/01/2020 Confirmed reviews ALL

Was lovely. Would stay again. Friendly staff & clean facilities.

Dear Poppy B., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Amsterdam West

Goed

Customer review rating 4.2/5

Hans Couples - 23/12/2019 Confirmed reviews ALL

Kamer was goed, transfer goed.

Geachte J.L.M V., Wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Amsterdam West erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Mercure Amsterdam West

Correct service, not beyond

Customer review rating 4.2/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

The room is fine, excellent sleeping experience. Reception provided not only excellent but very friendly service as well. Not all serving staff at restaurant were at the same hospitality level as the receptionists, I did not feel very welcome.

Clean hotel, good food, very happy with our stay

Customer review rating 4.2/5

Elle R. Couples - 10/12/2019 Confirmed reviews ALL

The service was friendly, breakfast was really nice and the rooms we’re clean. Overall had a great stay.

Dear Guest, Thank you for taking the time to review your stay. Your feedback helps us a lot. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Comfortable hotel close to airport and good transport to city centre.

Customer review rating 4.2/5

Fraser M. Couples - 10/12/2019 Confirmed reviews ALL

really enjoyed the peaceful location, friendliness of all staff and standard of room was excellent.

Dear Guest, Thank you for the kind review of your recent visit to the Mercure Amsterdam West. We are delighted that you enjoyed your stay with us and hope it is not too long before we have the pleasure of welcoming you back. Warm regards, Mercure Amsterdam West
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