Mercure Hotel Amsterdam West 4 stars

difficult to reach by bike and to figure out where the entrance is I liked the room and bathroom, comfortable and clean

Stayed for 2 nights. Only thing i can really say is that there were two single beds instead of one double bed which was quite inconvienient for a couples getaway. Other than that perfect. Free transport from airport to the hotel’s main door. -€5 euros for a transfer to the airport. Busstop was 2 mins walk away from the hotel which is very handy as bus leaves you right in the centre of Amsterdam. Beside the hotel there is a petrol station with a small shop which is handy for late night snacks or necessary items. Overall had a great stay and staff and service were brilliant. Would definitely go back and highly recommend.

dear Hotel manager I must say I was extremely disappointed that I did not get what I booked. I made my booking through booking.com and I chose to upgrade to a suite where it said."lake view" this was the only reason I made this upgrade as I am quite familiar with hotels , being General manager at multiple hotels in the past. this was what could have made the difference. the disapontment was even higher when I went to talk to the receptionist on Thursday morning asking for where the lake was , as I had been looking at highway and parkinglot so far...the woman in the reception looked strange at me and then to the computer and said ..hmm this have happened before and this was something that was wrong at booking.com....she told me there were different suites that had privilege status that was all on the lake side. I replied that ..hm I had a big sign outside my room saying privilege?? I were in room 138... she just replied that it was not the same..i explained that I was extremely disappointed that I did not get what I ordered. my company also have (I found that out now) a company rate way lower then I payed at booking.com and I feel that this could have been mentioned as well. I delivered my Bayer business card to make sure I got the correct company name on the invoice so this was something that was super clear...I was in your hotel at business as I attended BSI Internal audit training. I did not get any offer to switch room or lower the rate...no compensation I even said I be happy yo post pictures in my travel blog and at booking.com that showed the "lake view"(aka parking lot) she did however tell me she would make sure booking.com corrected the text that all suites have lake view. I found this very far from customer friendly and I feel the whole experience could have been fixed so much better since I now have a really bad impression. the restaurant was filled with friendly staff. I hope you read this and make sure things like this doeas not happen again :( and maybe teach your front office staff to correct and compensate when damage already is done, cause then I could still have a very positive impression. looking forward to hear from you. Kind regards Hege S.

Location is fine (near a bus stop), room service is good, breakfast is good and window view is also good. The receptionists are friendly and helpful.

Good hotel, clean, good shuttle service, staff very helpful and nice. The restaurant is ok, it could have a bit more options for lunch time specially.