Dear David, Thank you for sharing your point of view. We are pleased that you found some of our team members to be great during your stay. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. Your arrival and the confusion with your booking must have been frustrating, and we regret that our front desk team did not handle this with the warmth and helpfulness you had every right to expect. The service you received at the bar was equally disappointing, and we are taking your feedback seriously. We also note your comments about the towels and the room temperature. Our housekeeping team follows a replacement policy where towels left hanging are not changed, though we understand this may not have been clearly communicated, and our air conditioning is centrally managed to maintain a comfortable environment for all guests. Nonetheless, it is encouraging to hear that half of the staff you interacted with left a positive impression, and we hope this reflects the genuine care we strive to offer every guest. We hope to see you again for a more enjoyable experience. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Jade, Thank you for taking the time to share your thoughts. We are thrilled that you found your room so clean and comfortable during your stay with us. It is great to know you enjoyed our breakfast buffet and found the bus connections into the city centre so convenient for exploring Amsterdam with friends. We all look forward to seeing you again in the future. Best regards, Paola Durán García – Operations Supervisor

Dear L., Thank you for sharing such a valuable review. We are pleased that our luggage storage service proved helpful during your business trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We have noted your feedback on our food and drink pricing, and we regret the distressing fire alarm incident and the communication gap that followed. Your suggestions for additional in-room amenities have also been taken into consideration. We hope to be able to welcome you back in the future. Kind regards, Hilal Kocatepe - Operations Supervisor

Dear J., Thank you for sharing such a valuable review. We are pleased that you found your stay at ibis Amsterdam City West comfortable. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always available at reception to assist with any needs during your visit. We also understand that reaching the hotel can feel less straightforward than expected, and we would like to remind you that the bus stop is just a one-minute walk away, offering a direct connection to the city centre in about 15 minutes. We would also like to mention that our business rooms include coffee and tea facilities, which might enhance your experience during a future stay. Nonetheless, your comfort remains our priority, and our location near Westerpark provides a peaceful setting to relax after a day of exploring Amsterdam. We hope to have the opportunity to welcome you again. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Ray, Thank you for your valuable feedback. We are delighted that you had a comfortable stay and that you found the bus connections so handy for getting around the city. That said, we are sorry that some aspects of the room setup fell short of your expectations. The placement of certain amenities and the available supplies did not make things as easy as they should have been, and we regret the inconvenience this caused. Our team is always on hand to help with any adjustments you might need during your stay. Nonetheless, it is wonderful that your overall visit left such a positive impression, and we are grateful that you shared your thoughts with us. It would be a pleasure to see you again on a future occasion. Kind regards, Paola Durán García – Operations Supervisor

Dear George, We are delighted that you and your family had a good stay with us and felt satisfied with the experience. It is wonderful to know you would recommend our loyalty programme so highly. Our team values your membership and we are glad it adds value to your travels. We would be delighted to welcome you back on another occasion. All the best, Paola Durán García – Operations Supervisor

Dear Maria, Thank you for writing a review. We are delighted that our hotel had all the facilities you needed throughout your stay, from evening through to morning. It is great that the short walk to the bus and metro made your daily exploration of Amsterdam so convenient. However, we regret the oversight with one of the towels in your room. Our reception team is always on hand to resolve such rare hiccups quickly, as you experienced. Nonetheless, we are especially pleased that our team sorted things out right away and that your family trip ran so smoothly overall. We hope to have the opportunity to welcome you again. Kind regards, Paola Durán García – Operations Supervisor

Dear Juliana, We are delighted that you found our staff so helpful during your stay. Our team takes great pride in making every guest feel welcome, and it is wonderful to know they left such a positive impression on you. We are also glad you appreciated our hotel’s convenient bus connections, which make it easy to reach central Amsterdam in about 20 minutes. It is rewarding to hear that you felt your booking was well worth it, even though we are not right in the city centre. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Paola Durán García – Operations Supervisor

Dear Adam, We appreciate you sharing your comments with us. We are thrilled that you found our facilities well kept and our team helpful and friendly throughout your stay. It is also great to know you enjoyed the breakfast and its rotating selection each morning. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the shortcoming with the in-room amenities and the oversight in the bathroom. Our housekeeping team is always on hand to resolve these rare situations on site. Please do not hesitate to reach out to reception next time, and we will quickly make things right. Nonetheless, we are glad that your room felt clean and that you had a pleasant stay overall. We are also happy you found our location convenient, with the bus stop just across the road offering easy access to the city centre. Thank you again; we hope that you will return. All the best, Paola Durán García – Operations Supervisor

Dear Yong L., Thank you for reviewing your visit. We are delighted that you had a comfortable stay with us and found our location so convenient for reaching the city centre. It is wonderful that the nearby bus and train connections made it easy for you to explore Amsterdam, as we know how much our guests value quick and simple access to all the sights. We hope to have the pleasure of welcoming you back in the future. Best wishes, Paola Durán García – Operations Supervisor

Dear Xenofon, Thank you for choosing our hotel and for sharing your review. We are glad you had a comfortable business stay. However, we are sorry that the shared spaces felt tight during busy hours and that breakfast did not fully meet your expectations. On a positive note, our location offers easy access to the city centre by bus and a peaceful retreat near Westerpark. It would be a pleasure to welcome you again. Kind regards, Hilal Kocatepe - Operations Supervisor

Dear Irem, We really appreciate your feedback. We are glad the ALL Accor loyalty programme left a positive impression on you. That said, we are sincerely sorry that some parts of your stay fell short of what you expected. Our hotel is well connected by bus to the city centre in under 20 minutes from a stop just steps away, and our free high-speed WiFi covers the entire property, with our team at reception always on hand to help if anything feels off. Nonetheless, your comments on the overall comfort have been noted and will help us stay attentive to every guest's needs. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, Hilal Kocatepe - Operations Supervisor

Dear F., Thank you for taking the time to share your opinion with us. We are truly sorry to hear that your stay did not meet your expectations. Your remarks about the room's presentation upon arrival have been noted, and we regret that our usual standards were not reflected during your visit. Our team takes great pride in maintaining a welcoming environment, and we are disappointed that we fell short on this occasion. The check-in process should be seamless and informative for every guest, and we understand your frustration when it felt rushed. All our guests deserve equal attention, and we will take your observations into consideration. We also acknowledge your preference to skip housekeeping as a sustainable choice, and we are sorry this was not honoured during your stay. Our Green Key gold certification reflects our ongoing commitment to the environment, and your feedback helps us stay attentive to these details. We hope to have the opportunity to welcome you back in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Oliver J., We thank you for taking the time to provide us with your feedback. We are delighted that you enjoyed our breakfast selection and found your bed comfortable during your stay with friends. We also appreciate your kind words about our cleanliness and our housekeeping team, who work hard to ensure fresh towels and well-made beds every day. However, we are sorry that getting to the hotel felt less convenient than you had hoped. Our hotel is a 15-minute walk from Sloterdijk Station, and a bus stop just opposite the building offers frequent connections to central Amsterdam in around 15 minutes. Nonetheless, it is great that you still rated your overall experience so highly and that you found the hotel clean and welcoming throughout your visit. We hope that we have the pleasure of welcoming you back. With very best wishes, Hilal Kocatepe - Operations Supervisor

Dear Phil, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location for public transport and the quiet surroundings, and that overall you had a good stay. We are sorry to hear about the misunderstanding regarding your ALL membership number at check-in. We understand that, as an ALL member, you expect your membership to be properly acknowledged during your stay. It seems there may have been a miscommunication regarding the details and eligibility of your reservation, and we sincerely regret if this was not clearly explained to you at the time. We will share your feedback with our Front Office team to ensure that we communicate this information more clearly and attentively to our guests in the future. We also apologize for the USB power connector in your room not working. We understand how inconvenient this can be, especially when you need to charge your phone. Our Front Office team is always happy to assist with situations like this and find the most convenient solution for our guests. Thank you once again for bringing these points to our attention. Your feedback helps us identify where we can improve. We hope to have the pleasure of welcoming you back to ibis Amsterdam City West in the future and providing you with an even more enjoyable stay. Paola Durán García – Operations Supervisor

Dear Carl T., Thank you for this high rating. We are delighted that you keep choosing our hotel for your visits to Amsterdam and that your latest stay lived up to all the others. Your appreciation for the comfortable Sweet Bed by ibis, the well-equipped bathroom, and the thoughtful room layout means a lot to us. Our team works hard to keep every space spotless and welcoming, so reading that you found the decor lovely and the cleanliness superb really makes our day. We are also thrilled that our breakfast buffet sets you up so well each morning. Our kitchen team takes pride in offering a wide selection of hot and cold treats, fresh pastries, and pancakes to suit every taste, and it is great to know you find it excellent value. Still, we are sorry that the internet speed fell short during your stay. High-speed WiFi is available free of charge throughout the hotel, and our front desk team is always ready to help if the connection does not feel as fast as you need. Nonetheless, your kind words about the warm welcome you received at check-in have been shared with the entire reception team. We are especially glad the lady who greeted you left such a positive impression, even without you catching her name. Finally, we are happy that our location continues to work so well for you, with the bus stop right across from the hotel whisking you into the city centre in about 15 minutes while you still enjoy peaceful evenings. We hope to welcome you back. Best wishes, Paola Durán García – Operations Supervisor

Dear E., It was a pleasure to receive this great review. We are delighted that our staff and Collin helped make your stay so enjoyable. It is great to hear you appreciated the dining experience and found our service up to your expectations. We all look forward to seeing you again in the future. Best regards, Paola Durán García – Operations Supervisor

Dear Carolyn, Thank you for taking the time to share your thoughts. We are delighted that you found our hotel so comfortable and that our Sweet Beds by ibis helped you enjoy a restful stay. It is great to know you had everything you needed in your room, from the desk to the safe and all the little touches that make a stay easier. Our team works hard to keep every space spotless and welcoming, so your kind words mean a lot. We are also pleased that our location near the station made it simple for you to reach the city centre. A quick bus ride from the stop just opposite the hotel puts the best of Amsterdam within easy reach, and we are glad you found that so convenient. Finally, we are happy you chose to book directly through our website and that the process felt smooth and straightforward. The entire team looks forward to welcoming you back in the future. Best wishes, Paola Durán García – Operations Supervisor

Dear Alysha, We really appreciate your feedback. We are delighted that you found our hotel a nice base for your trip to Amsterdam. It is great that you made use of our bike rental service and explored the city on two wheels. We are also thrilled that our Front Office team, especially the gentleman on Tuesday morning, and our bar staff left such a warm impression with their attentive and smiling service. That said, we are sorry the bikes fell short of the standard you expected. Our team will look into their upkeep right away. We also regret that the WiFi speed caused some inconvenience during your stay, and we appreciate you flagging it. Nonetheless, we are glad our location worked well for your plans, with Sloterdijk station a short stroll away and easy cycling access to the city’s highlights. We hope you managed to take advantage of Westerpark nearby for a relaxing break. We hope to welcome you back in the future. All the best, Paola Durán García – Operations Supervisor