ibis Amsterdam City West

ibis Amsterdam City West 3 stars

Customer review rating (ALL Rating) 4.2/5 854 reviews

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Hotel extras

  • Easy connection to the city centre of Amsterdam

  • Downtown is easy to reach by bicycle, bus and metro

  • Free parking on weekends, affordable during the week

  • 24/7 reception and refreshments

  • An ALLSAFE Bureau Veritas certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Amsterdam City West

Transformatorweg 36
1014 AK AMSTERDAM
Netherlands

GPS:52.39218, 4.84982

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN

In the evening, the Café offers a themed approach to dining, with themes varying from one Ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  854 reviews

TripAdvisor Rating  4.0/5  1,930 reviews

Good Room but Corporate Greed at the Bar

Customer review rating 2.5/5

Mark C. Business - Confirmed reviews ALL

While my room was fine, I was very disappointed by your the high-level corporate enforced greed that I experienced at the hotel bar. I ordered a pizza and a cola at the bar. While the pizza was fine, the cola was 0.2l - barely enough for a two sips. Admittedly, it was my mistake not to complain at that point. After receiving my pizza, the cola was gone almost immediately due to its scant size. So, I went to the corner where snacks were offered, grabbed a 0.5l cola, and went to the bar to pay and – to my shock – the cost of the 0.5l bottle was 3€ – the same as I paid for the 0.2l bottle at the bar! Upon discovering this, I complained to the bartender, saying: it certainly would be nice if you would tell your customers "You can order get 150% more to drink for the same price if you walk across the room." The bartender informed me that "management" – meaning YOU, Ibis – forbid them to do this. What was more shocking still was that, after expressing my disappointment, I was not offered a 3€ refund. If you want me to return to your hotels, I would certainly expect a voucher for 3€ to apologize for trying to squeeze every penny out of my pocket. Sincerely, Mark C. ma…

Good stay

Customer review rating 5.0/5

Joshua D. B. Friends - Confirmed reviews ALL

My flight was cancelled and I required a last-minute hotel for the night. When I arrived at the hotel very late Sunday night, the staff were genuinely delightful and welcoming and so helpful.

Disappointing

Customer review rating 2.0/5

Robert Couples - Confirmed reviews ALL

The hotel was in an industrial area with no amenities close by. We wanted to use euros to buy a drink but we’re told that the hotel is cashless and we could not add any purchases onto our account so each time we paid for anything we incurred bank charges. When we arrived there were very limited options for a light meal. The room was very hot which we reported and were given a fan. The staff were friendly.

Unsatisfied and unhelpful staff

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The air-conditioner was not working in the room, after asking the reception to check it, nothing has changed and we were given a small fan. Same thing on the second day asked again but nothing was done.

Dear Mohamad, Thank you for taking the time to review your stay. We truly value all feedback and I sincerely apologise that you were not entirely satisfied with your recent stay. Unfortunately, during your stay, our air conditioning system was broken and has now been repaired, we apologise for the inconvenience. Currently, no password is required to access our Wifi, please don't hesitate to reach out to our team. We are always pleased to assist with any issues you may have. Kind regards, Colin van Vliet, Operations Manager

Very Well located

Customer review rating 5.0/5

I. R. Families - Confirmed reviews ALL

Very easy to move from hotel to city center and airport. Front desk employees were allways very nice. Very good break fast

Dear I., Thank you for such a positive review of your stay. It's a pleasure to know that our location was just what you were looking for. Your satisfaction is always our top priority. It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. We hope to see you again soon, Kind regards, Colin van Vliet, Operations Manager

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Other web-users rate our hotel

  • 637 reviews 7.8/10 Location
  • 840 reviews 5.8/10 Room
  • 780 reviews 8.2/10 Service
  • 16 reviews 9.3/10 WiFi
  • 395 reviews 6.4/10 Cleanliness
  • 350 reviews 6.2/10 Breakfast
  • 144 reviews 4.4/10 Food
  • 81 reviews 8.3/10 Vibe

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