ibis Amsterdam City West Hotel 3 stars

Despite this location being advertised with room controlled air conditioning, this was not the case. There was no control unit and the air conditioning only pumped warm air into the hotel room. When complaining about this at 5am, as I was unable to sleep properly, the man at reception was not interested, and found the fact that I was complaining about the situation amusing. I followed this up with an email to their front of house address requesting an escalation in the morning. The manager, Patrick, responded in the morning and after a few email exchanges we agreed a way forward, which was for us to relocate to another IBIS hotel at no additional cost. I cannot say enough good things about Patrick and his approach to customer service. If I was hiring someone to be customer facing within the service industry I'd have no hesitation offering him a job. Although I did thank him at the time, please ensure that this feedback reaches him, as it is well deserved!

Pros: - The staff are really friendly. - The bed is really comfortable. - The parking is cheap and from Friday to Sunday is free. - There is a nice Park in vicivinity Cons: - They forgot to clean our room, but they gave us a 5 Euro gutschein in return. - It is a bit far from Center.

All went well.

I would like to compliment the night chef during our stay. A very friendly guy with a great sense of humour . He smiled from ear to ear and cracked some dumb jokes. What a legend. Give that man a raise! What a chap!

Great staff, very helpful and polite. Very good location. Everything described in detail upon check-in

It was a brief encounter, I had a decent stay in where I spent most of my time in the centre and using this hotel to sleep.

Nice hotel, clean and well located.

Very pleasant and helpful staff. Great breakfast selection. Clean facility.

Always pleasant rooms and stay.

Good stay until departure day. I could checkout by 11.00am , I received a knock from the housekeeper at 8.50am so they could clean my room as I was leaving. I informed them I wouldn't be leaving until my departure time of 11.00am as my train was 11.40am. At 9.40am the same person knocked again asking to clean my room , I again confirmed that I would be departing at 11.00am. At 10.10am I received the third knock at the door from the same person asking me to leave so they could clean my room. This person understood me clearly and I informed them again but more abruptly that I would be leaving at 11.00am. At 10.50am I got the 4th knock at the door. This time I was not pleasant with the same person for the 4th time. Rest of the time the stay was great until leaving

From the time we arrived we were greeted by very friendly welcoming staff. Nothing was too much trouble for them, helping with travel, extra pillows and ensuring we had a very good breakfast at 5.30 am on the Sunday morning that we were departing. Even at that hour service with a smile, checking if we required anything else. All three of us in our group commented on the friendliness of the staff, possibly the best we have encountered on travelling.

My stay was as expected, i stayed for 7 nights and after the 3rd night i decided i needed the room cleaned and would forgo my 5 Euro saving. It would appear all the cleaning lady did was change my towels and pull my quilt. I had dropped some crumbs from eating a pastry and they were still on the floor. I would have liked the sheets changing but hey.....i'll remember next time i'm looking for a hotel

Overall it was a pleasant stay. Room was good and staff was helpful and friendly

I enjoyed my holiday mainly for the travel side of it and the breakfast was nice but my misses pointed out a flaw its unprofessional to be smoking weed outside the hotel shouldn't be aloud on the premises like smoking fags and vaping should be but hotel stayers smoking weed should be asked to move

Stayed at the hotel for a few days on my own. Staff were very friendly and helpful. The room was very comfortable and I enjoyed the breakfasts. I would stay here again