ibis Amsterdam City West Hotel 3 stars

Personal is super friendly and the room was nice and clean. I would book it again, trains and bus stations are close. Felt comfortable in the bed and the bathroom is funny like a bigger airplane toilet.

I loved staying at this hotel. Although its facilities looked a bit worn out and might need renovation,they have warm and friendly staff that would over compensate for that. Big thanks to Nordin, Feline and Kalsam who made my stay very memorable. I hope to return to this hotel

Great stay, room was lovely and clean and the staff were all really helpful!

The breakfast was poor. There was only 4 dishes of hot food for the staff member to keep an eye on but each morning at least 2 of the dishes were empty. Several people asked for them to be refilled and waited patiently but it took between 20-40 minutes to arrive from the kitchen. I would understand if this was just before the kitchen was about to close but this was on each of the 3 mornings with plenty of time before closing. Not good enough when I have paid extra for breakfast to be included. Gluten-free options were poor too so my choice was already limited and then this on top of it.

Rest all was okay, except the fact that the room cleaning wasn’t done which was dissatisfying.

Room was nothing fancy, but adequate. Breakfast was good. Bar was good

First of all, all staf members in this hotel seem to be very enthusiastic. That by itself is a great experience. The menu in the restaurant is limited, but the food tasted good! Area of development would be the attention to detail. I did check-in online, but it seemed that the key was not “ready”. They missed my Accor Club status hence they forgot to give me the welcome drink voucher on check-in. While paying in the restaurant, I handed over a welcome drink voucher (that I asked for myself later), hence they could see that I was staying in the hotel. But the restaurant/bar employee did not offer to put the costs on the room, I had to ask for it myself. The room was basic but good. I had to put 2 pillows on top of each other to sleep well. With one pillow, it wasn’t comfortable. Overall, I would stay again in this hotel.

I stayed at the hotel for visiting a conference in Amsterdam. I was satisfied with everything and the price was very reasonable by Amsterdam standards.

Nice and comfortable stay. I would definitely recommend this hotel to my friends

I gave my email address to receive automatically the invoice of my hotel stay, I was told. I get a survey instead but did not receive the invoice.

When I was at the airport to board I received an email from Accor informing me that my reservation was canceled. I called Accor customer support and they confirmed the cancellation of the reservation because they did not have a credit card as a guarantee. First mistake, had valid card and accepted by the hotel. The customer service clerk suggested making a new reservation at another hotel and helped make that reservation at another hotel in the accor group. When I was checking in I get an email from Ibis city west asking what time we expect to arrive ... Not being able to solve the problem over the phone and afraid of charging one night, I grabbed an uber and went to Ibis. At Ibis a friendly employee confirmed that booking at Ibis was active. As it was cheaper, I ended up staying at Ibis and canceling the Accor reservation at the other hotel. All this caused a giant stress and disorder, I ended up spending money and time not solving this problem. It's not right!!

This hotel is in our opinion a great choice for those visiting Amsterdam. Attentive and friendly staff. However the reservation system is miserable. When I was at the airport to board I received an email from Accor informing me that my reservation was canceled. I called Accor customer support and they confirmed the cancellation of the reservation because they did not have a credit card as a guarantee. First mistake, had valid card and accepted by the hotel. The customer service clerk suggested making a new reservation at another hotel and helped make that reservation at another hotel in the accor group. When I was checking in I get an email from Ibis city west asking what time we expect to arrive ... Not being able to solve the problem over the phone and afraid of charging one night, I grabbed an uber and went to Ibis. At Ibis a friendly employee confirmed that booking at Ibis was active. As it was cheaper, I ended up staying at Ibis and canceling the Accor reservation at the other hotel. All this caused a giant stress and disorder, I ended up spending money and time not solving this problem. It's not right!!

Welcoming, competent staff. Clean standard room. Would have been better to have voile at the window as well as blackout curtain as changing necessitated curtains closed. Barman on Saturday evening could have better service manners - smile. It would have been better to have the vouchers for not having my room cleaned in advance of late Saturday night before I checked out the following morning. The breakfast was limited and I there was never any scrambled egg despite coming down at different times on the 3 mornings. The croissants and pain au chocolat were consistently overcooked/ burnt. There were some nice breads on offer. Sadly the only jam (strawberry) on offer was bland and unappetising, as were the weak watery fruit juices so I stuck to water. Having a more spacious layout would be more conducive to the numbers trying to get breakfast. More information about Amsterdam itself and trams/ routes etc would have been helpful, as well as info about museums/ online tickets etc ** also advising customers not to try to catch the bus back at rush hour on Friday as it led to a journey of over an hour!

It was fine. No problems. Only short but all was ok.

Everything was clean we were really satisfied. Bathroom cold be bigger