Dear Xenofon, Thank you for choosing our hotel and for sharing your review. We are glad you had a comfortable business stay. However, we are sorry that the shared spaces felt tight during busy hours and that breakfast did not fully meet your expectations. On a positive note, our location offers easy access to the city centre by bus and a peaceful retreat near Westerpark. It would be a pleasure to welcome you again. Kind regards, Hilal Kocatepe - Operations Supervisor

Dear Irem, We really appreciate your feedback. We are glad the ALL Accor loyalty programme left a positive impression on you. That said, we are sincerely sorry that some parts of your stay fell short of what you expected. Our hotel is well connected by bus to the city centre in under 20 minutes from a stop just steps away, and our free high-speed WiFi covers the entire property, with our team at reception always on hand to help if anything feels off. Nonetheless, your comments on the overall comfort have been noted and will help us stay attentive to every guest's needs. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, Hilal Kocatepe - Operations Supervisor

Dear F., Thank you for taking the time to share your opinion with us. We are truly sorry to hear that your stay did not meet your expectations. Your remarks about the room's presentation upon arrival have been noted, and we regret that our usual standards were not reflected during your visit. Our team takes great pride in maintaining a welcoming environment, and we are disappointed that we fell short on this occasion. The check-in process should be seamless and informative for every guest, and we understand your frustration when it felt rushed. All our guests deserve equal attention, and we will take your observations into consideration. We also acknowledge your preference to skip housekeeping as a sustainable choice, and we are sorry this was not honoured during your stay. Our Green Key gold certification reflects our ongoing commitment to the environment, and your feedback helps us stay attentive to these details. We hope to have the opportunity to welcome you back in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Oliver J., We thank you for taking the time to provide us with your feedback. We are delighted that you enjoyed our breakfast selection and found your bed comfortable during your stay with friends. We also appreciate your kind words about our cleanliness and our housekeeping team, who work hard to ensure fresh towels and well-made beds every day. However, we are sorry that getting to the hotel felt less convenient than you had hoped. Our hotel is a 15-minute walk from Sloterdijk Station, and a bus stop just opposite the building offers frequent connections to central Amsterdam in around 15 minutes. Nonetheless, it is great that you still rated your overall experience so highly and that you found the hotel clean and welcoming throughout your visit. We hope that we have the pleasure of welcoming you back. With very best wishes, Hilal Kocatepe - Operations Supervisor

Dear Phil, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location for public transport and the quiet surroundings, and that overall you had a good stay. We are sorry to hear about the misunderstanding regarding your ALL membership number at check-in. We understand that, as an ALL member, you expect your membership to be properly acknowledged during your stay. It seems there may have been a miscommunication regarding the details and eligibility of your reservation, and we sincerely regret if this was not clearly explained to you at the time. We will share your feedback with our Front Office team to ensure that we communicate this information more clearly and attentively to our guests in the future. We also apologize for the USB power connector in your room not working. We understand how inconvenient this can be, especially when you need to charge your phone. Our Front Office team is always happy to assist with situations like this and find the most convenient solution for our guests. Thank you once again for bringing these points to our attention. Your feedback helps us identify where we can improve. We hope to have the pleasure of welcoming you back to ibis Amsterdam City West in the future and providing you with an even more enjoyable stay. Paola Durán García – Operations Supervisor

Dear Carl T., Thank you for this high rating. We are delighted that you keep choosing our hotel for your visits to Amsterdam and that your latest stay lived up to all the others. Your appreciation for the comfortable Sweet Bed by ibis, the well-equipped bathroom, and the thoughtful room layout means a lot to us. Our team works hard to keep every space spotless and welcoming, so reading that you found the decor lovely and the cleanliness superb really makes our day. We are also thrilled that our breakfast buffet sets you up so well each morning. Our kitchen team takes pride in offering a wide selection of hot and cold treats, fresh pastries, and pancakes to suit every taste, and it is great to know you find it excellent value. Still, we are sorry that the internet speed fell short during your stay. High-speed WiFi is available free of charge throughout the hotel, and our front desk team is always ready to help if the connection does not feel as fast as you need. Nonetheless, your kind words about the warm welcome you received at check-in have been shared with the entire reception team. We are especially glad the lady who greeted you left such a positive impression, even without you catching her name. Finally, we are happy that our location continues to work so well for you, with the bus stop right across from the hotel whisking you into the city centre in about 15 minutes while you still enjoy peaceful evenings. We hope to welcome you back. Best wishes, Paola Durán García – Operations Supervisor

Dear E., It was a pleasure to receive this great review. We are delighted that our staff and Collin helped make your stay so enjoyable. It is great to hear you appreciated the dining experience and found our service up to your expectations. We all look forward to seeing you again in the future. Best regards, Paola Durán García – Operations Supervisor

Dear Carolyn, Thank you for taking the time to share your thoughts. We are delighted that you found our hotel so comfortable and that our Sweet Beds by ibis helped you enjoy a restful stay. It is great to know you had everything you needed in your room, from the desk to the safe and all the little touches that make a stay easier. Our team works hard to keep every space spotless and welcoming, so your kind words mean a lot. We are also pleased that our location near the station made it simple for you to reach the city centre. A quick bus ride from the stop just opposite the hotel puts the best of Amsterdam within easy reach, and we are glad you found that so convenient. Finally, we are happy you chose to book directly through our website and that the process felt smooth and straightforward. The entire team looks forward to welcoming you back in the future. Best wishes, Paola Durán García – Operations Supervisor

Dear Alysha, We really appreciate your feedback. We are delighted that you found our hotel a nice base for your trip to Amsterdam. It is great that you made use of our bike rental service and explored the city on two wheels. We are also thrilled that our Front Office team, especially the gentleman on Tuesday morning, and our bar staff left such a warm impression with their attentive and smiling service. That said, we are sorry the bikes fell short of the standard you expected. Our team will look into their upkeep right away. We also regret that the WiFi speed caused some inconvenience during your stay, and we appreciate you flagging it. Nonetheless, we are glad our location worked well for your plans, with Sloterdijk station a short stroll away and easy cycling access to the city’s highlights. We hope you managed to take advantage of Westerpark nearby for a relaxing break. We hope to welcome you back in the future. All the best, Paola Durán García – Operations Supervisor

Dear Barry, Thank you for sharing such a valuable review. We are delighted you found our hotel very nice, clean, and welcoming. It is great that you enjoyed our reception area, the bar, and the little self-service corner for snacks and drinks. Our team takes pride in keeping the hotel spotless, and we are glad you appreciated the comfortable room and the outdoor seating area at the front. We also wanted to mention that our business rooms do have coffee/tea facilities, which might be a nice option for your next stay. However, we are sorry that breakfast did not meet your expectations. We regret that the hot selection felt limited and that the food was not served at the right temperature during your stay. Your feedback has been noted and will be shared with our kitchen team. Nonetheless, we are pleased that our location near the railway station made your trip easy. We hope you managed to explore Amsterdam and perhaps took advantage of the quick bus connection to the city centre. We are also happy you valued the friendly atmosphere throughout your visit and that you would recommend us to your friends. We hope to have the pleasure of welcoming you back in the future. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Lukasz, Thank you for choosing our hotel and for sharing your review. We are pleased that you found our location convenient for visiting Amsterdam and that our receptionist was able to assist you promptly when needed. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the issue you encountered with a bathroom fixture and the discomfort it caused. Our team always strives to address such rare situations on the spot, and we are glad a colleague could help. We also acknowledge your remark about a specific area of your room not being cleaned to our usual standards. Daily housekeeping is part of our service, and we take note of your observation. Nonetheless, our proximity to public transport makes reaching the city centre and attractions like Westerpark straightforward, and we are happy this contributed positively to your trip. It would be our pleasure to have you return in the future. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Thomas, We appreciate you sharing your comments with us. We are delighted that you found our hotel lovely and clean, and that our team made you feel welcome. That said, we understand the distance to the centre was noticeable. The bus stop right opposite the hotel offers a direct ride to central Amsterdam in about 15 minutes, which many guests find even more convenient. Nonetheless, we are glad the metro was a lifesaver for your stay and helped you explore the city with ease. We hope to have the opportunity to welcome you again. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Amna A., Thank you for writing a review. We are delighted that you found our team nice and friendly during your visit. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our 180 modern rooms are equipped with air conditioning, Sweet Bed by ibis bedding, and soundproof windows, and daily housekeeping ensures a fresh environment for every guest. We regret that the overall feel of the accommodation did not reflect the standard you anticipated, and we also understand your disappointment with the value you perceived. Our hotel offers a range of services including a restaurant, bar, and 24-hour reception, and our rates vary according to the season and availability. Your feedback has been noted carefully. Nonetheless, we are pleased that your experience at our sister property, ibis Amsterdam South, encouraged you to stay with us, and your overall satisfaction score of 70% tells us that there were bright spots during your time here. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Oliver, We thank you for taking the time to provide us with your feedback. We are glad you found your stay smooth and comfortable overall. That said, we are sorry that a couple of aspects did not fully meet your expectations. Our Business Rooms come with a kettle and tea-making facilities, while our Standard Rooms do not include one. We understand this felt like a change from your previous visit. Nonetheless, we hope you were able to enjoy our convenient location with Westerpark just a short walk away and the bus stop right opposite the hotel for quick access to the city centre. We would love to have you return in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Elizabeth, We are grateful for the time you took to review your recent visit to our hotel. We are thrilled that you found your room so comfortable and clean. Our team works hard to keep every space spotless, and it is lovely to hear that this stood out during your family trip. Still, we regret that the internet connection did not meet your expectations. We offer free high speed WiFi throughout the hotel, and our front desk is always ready to help if speeds ever dip. Nonetheless, it means a lot that our reception staff left such a warm impression on both days. We are also glad you enjoyed our quiet location, with Westerpark just a short stroll away and the bus to the city centre right across the street. It would be a pleasure to welcome you back in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Charlotte, Thank you for taking the time to share your thoughts. We are delighted that you found our team so friendly and welcoming. It is great to know that your room felt comfortable, clean, and safe throughout your stay. Our housekeeping team works hard every day to maintain those high standards, and your appreciation means a lot to them. We are also pleased that our location served you well as a base for exploring Amsterdam. With the bus stop just across from the hotel, reaching the city centre in under 20 minutes makes it easy to enjoy everything the city has to offer. We look forward to welcoming you back. Kind regards, Paola Durán García – Operations Supervisor

Dear Leticia, Many thanks for your valuable feedback. We are delighted that our reception team made such a great impression on you. It is wonderful to know that their warm welcome set the tone for your stay. We are also glad you enjoyed your room’s ventilation and found our booking process easy to navigate on the Ibis website. That said, we are sorry that some aspects of your room fell short. We have noted your comments about the USB ports and the missing tissues, and our team is always available at reception to help with any in-room needs during your stay. We also regret that you found the walk to public transport a bit longer than expected, though we are pleased you appreciated the direct bus connections to the city centre. Nonetheless, we are pleased you chose to stay with us as a valued ALL Classic member. Our hotel is designed to offer a comfortable base for exploring Amsterdam, and we are happy your overall experience was a positive one. Finally, we appreciate your feedback on our sustainability efforts. Our team works hard to maintain our Green Key Gold certification, and we will keep striving to make our eco-friendly initiatives more visible to our guests. We hope to welcome you back again in the future. Best wishes, Paola Durán García – Operations Supervisor

Dear Maddison, Many thanks for your valuable feedback. We are delighted that you found the hotel spotless and the shower to your liking. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The hotel is situated a short bus ride from the city centre, with a stop just a minute’s walk away, and we understand that navigating public transport can sometimes be a challenge. Your observation about the bedding has been noted, and our team is always available to provide extra pillows or assistance to make your sleep more comfortable. We also appreciate your thoughts on the grab-and-go shop pricing and will take them into consideration. Nonetheless, it is wonderful to know that overall you had a positive impression of your time with us, and that the cleanliness and facilities left a good mark. We all hope to welcome you back. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Lisa A., Thank you for taking the time to provide your valued comments. We are delighted that our team made a warm impression on you, and that you found the hotel clean and your booking experience smooth. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our rooms measure 17 m² and are designed to offer a comfortable base for exploring Amsterdam, though we understand they can feel compact when travelling with larger luggage. The shower-only bathrooms follow the ibis standard layout, and we regret they felt too snug for your needs. We also note your comments regarding the in-room refreshment setup. For future visits, our Business Rooms include a kettle, coffee and tea facilities, a fridge, and extra pillows, which may better suit your preferences. Toothbrushes and additional amenities are always available at reception, and our team is happy to assist with anything that could make your stay more comfortable. Nonetheless, we are pleased that our staff’s friendliness and the hotel’s cleanliness stood out to you, and we hope these positive touches remain with you. We hope to have the opportunity to welcome you back in the future. Best regards, Hilal Kocatepe - Operations Supervisor