ibis Amsterdam City West 3 stars

Customer review rating (ALL Rating) 4.3/5 1,230 reviews

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Description

Hotel extras

  • 3-star hotel in Amsterdam close to Westerpark

  • 15 minutes from the bus stop opposite to the city centre

  • 300m to Isolatorweg Metro Station for Amsterdam RAI

  • Friendly restaurant & bar with a summer terrace

  • Reasonably priced hotel parking & free street parking on weekends

Our accommodation(s)

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Hotel location

ibis Amsterdam City West

Transformatorweg 36
1014 AK AMSTERDAM
Netherlands

GPS:52.39218, 4.84982

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

Cool and colourful, our restaurant in Amsterdam serves a delightful menu during the week. From light bites like beef carpaccio to moreish mains like chicken schnitzel, we cater to every taste. At the weekends, we shift our focus to delicious pizzas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,230 reviews

Customer review rating 4.0/5

Anni R. Couples - Confirmed reviews ALL

Our experience at the ibis Amsterdam City West hotel was good. There is a bus stop opposite to the hotel which enables easy access to the city centre. The breakfast was good and had enough variety. The hotel staff was kind. The only negative feedback that we have concerns the air conditioning in the room: it did not function well enough. Sleeping with the window open wasn’t an option either because of the noise coming from outside (even though we stayed on the top floor).

Dear Anni, Thank you very much for your feedback. We’re delighted you enjoyed our breakfast variety and found our team welcoming. Our staff strives to create memorable stays, and your kind words mean a lot. However, we sincerely regret the challenges you faced with the room’s climate control and external noise. While our higher floors typically offer quieter stays, we’ll review these points to ensure better comfort. We also take your loyalty program feedback seriously as a Classic member and will consider it for future refinements. Nonetheless, we’re thrilled our location served you well. The nearby bus connections make exploring Amsterdam effortless, and we hope you discovered many highlights during your visit. We hope to welcome you back. Best wishes, Paola – Operations Supervisor

Customer review rating 4.0/5

Simone I. K. Friends - Confirmed reviews ALL

Our stay was good over all. Location was great, staff was friendly. Breakfast wasn’t that good, the coffee was pretty bad. The holder of the shower head was broken and the fan needed cleaning in the bathroom.

Dear Simone I., Thank you very much for your feedback. We’re delighted you found our team welcoming and appreciated the straightforward booking process. Your recognition motivates us to keep delivering friendly service. However, we sincerely regret that some aspects of your stay fell short. We’reports about maintenance and breakfast quality have been shared with our teams for review. While our housekeeping standards prioritize cleanliness, we’ll reinforce checks to prevent oversights. It’s wonderful your group benefited from our location near Westerpark and transport links. Exploring Amsterdam’s vibrant neighborhoods is always easier with quick bus access to the city’s heart. We also took note of your comments regarding the attitude of some of our staff members, including the lady and the guy at check-out, and we will address these issues internally to ensure our team provides the best possible service. All of the team do hope that we have the pleasure of welcoming you back. Best regards, Hilal Kocatepe - Operations Supervisor

Customer review rating 2.0/5

Natasha H. Couples - Confirmed reviews ALL

Great location, easy to get into town with the bus and train, lovely food, helpful staff, clean and tidy reception, food was good. But we woke up in the last day covered in red dots on our skin which developed into nasty bites on while waiting to travel home

Dear Natasha, Thank you for taking the time to share your feedback with us. We truly value the well being of our guests, and it saddens us to hear that your stay didn’t end on a high note. As we take such matters very seriously, we immediately contacted our professional pest control partner to carry out a detailed inspection of the room. We would like to reassure you that this specialist team also conducts regular, preventive checks throughout our hotel to ensure our high standards are always met. Following this thorough investigation, no traces of any pests were found. While we understand how frustrating this must be, we can confirm that the cause was not found within our facilities. We are glad to hear you enjoyed our location, the food, and our team’s service. We truly appreciate your feedback. Warm regards, Colin – Operations Manager

Customer review rating 5.0/5

David V. G. Business - Confirmed reviews ALL

The lady who regularly works the breakfast buffet ( she was there on May 4) is always very kind and friendly. She always remembers me and knows that I travel on music business and stay there many times per year. She is to be appreciated and commended.

Dear David, Please accept our sincere thanks for this kind feedback. We are thrilled that your experience at ibis Amsterdam City West remains consistently enjoyable. It warms our hearts to know our breakfast team, especially the colleague you highlighted, made your mornings welcoming. Recognizing returning guests and tailoring service to their preferences is at the core of what we strive for. Your acknowledgment of her attentiveness truly motivates us to maintain these standards. We hope to welcome you back in the future. Best wishes, Colin – Operations Manager

Customer review rating 4.5/5

William M. Couples - Confirmed reviews ALL

We had a warm welcome. The check in staff were helpful, and provided information on getting into the city by bus 22 (there’s a bus stop just outside the hotel and buses are frequent) and around the city by bus, tram and canal. The room was spacious, clean and tidy. We had a restful night’s sleep; it was quiet and comfortable. We enjoyed a great breakfast to kickstart our day and a night cap in the bar after a long day sightseeing.

Dear William, Thank you for taking the time to share your feedback. We are thrilled that your stay at ibis Amsterdam City West left you so satisfied. It was our pleasure to ensure your room offered comfort and tranquility after days exploring the city. Our team takes pride in providing clear guidance on navigating Amsterdam’s vibrant heart, and we’re delighted you found the transport tips helpful. The breakfast buffet and evening bar are designed to cater to both energetic mornings and relaxing nights, so we’re glad they enhanced your visit. We look forward to seeing you again. Kind regards, Colin – Operations Manager

Other web-users rate our hotel

  • 912 reviews 8.3/10 Location
  • 1,086 reviews 6.3/10 Room
  • 945 reviews 8.9/10 Service
  • 23 reviews 6.7/10 WiFi
  • 548 reviews 7/10 Cleanliness
  • 412 reviews 7.7/10 Breakfast
  • 285 reviews 5.9/10 Value
  • 143 reviews 6.3/10 Amenities

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