ibis Amsterdam City West Hotel 3 stars

the trip started rocky as the communication made to let us know payment wasn't made was shaky and not in a secure format and also wasn't clear that it needed to be a debit card so there were some issues contacting Ibis and getting it sorted but luckily in the end we did! After this the entire stay at Ibis was pretty decent it sufficed as a bed to sleep in even if the bed was really really hard and neither of us slept amazingly well. I would return to the hotel though as it was an ideal location and the staff are super friendly on the most part!

I would like to state here that the staff of your hotel was really helpfull. we have had a bad incident and thievery about our car and your staff did all they can do to help us. Especially Mr.Selim, Mr. Colin and Ms.Kalsam were so nice, kind and they tried everything possible to make us feel at home and comfortable after the incident. They have offered us all the possible services and with their help we felt that we are not alone. I want to thank all of them one by one and also to the management of IBIS Hotels. These people are really dedicated to their job and really know how to take care of your guests. I hope to see them in better positions because i beleive they really deserve that.

Hotel staff was very friendly and willing to help. In addition to that I am very satisfied with the parking policy of the hotel. Although not central, there is a bus station that allows you to travel to the city center quickly so that is fine as well. However the room was not clean at all, the air-vents were full of dust which is disgusting, there was also a great yogurt-like stain on the carpet next to the bed. Furthermore, the room was clearly missing out on some necessitates; a toilet brush, air refresher, bathroom lock, kettle, a fridge or cups were all absent. Personally I think every hotel room should contain there items. I would also like to be critical towards the payment policy; I find it odd that the hotel reserves the money on your credit card many days in advance and pays this back only when you pay at the hotel, while technically we were eligible to cancel the reservation during all those days. Though all things considered it was an 'OK' hotel for an 'OK' price. It was very affordable yet nothing really impressed me about the place. If you just need a place to spend the night, this is the place for you. However if you are staying for multiple days I would definitely recommend going for another hotel.

It was a very cute boutique hotel. Breakfast was excellent. Would definitely like to recognize Nordim. He was awesome. Super helpful, full of suggestions, catered to our requests...He is what made our stay a definite 10!!

I booked this hotel for a couple of days to stay in Amsterdam as a birthday trip away for my partner. check-in was super quick and easy with a very friendly staff member even though we arrived a good few hours before check-in time. at this time we were also offered to buy travel passes which would have been a great offer if we hadn't already bought them in advance (for the same price) they are definitely worth getting. The room itself was perfectly lovely nice and warm which was great to come back to each night since it was January and cold out. the bed was huge and very comfortable the shower was great. food available in the hotel was very reasonably priced and was really nice we really enjoyed our meal there one night when we didn't feel like getting the bus back into town there's even a small shop to get snacks and drinks 24/7 which was a lifesaver when you get hungry as we did at 12 pm the bus and metro stops are both within a 3-minute walk and can both be seen from the hotel with is great getting to and from the main town although walking is possible it would take a while. overall we had a wonderful stay would definitely stay here again and recommend to others