ibis Amsterdam City West Hotel 3 stars

Despite this location being advertised with room controlled air conditioning, this was not the case. There was no control unit and the air conditioning only pumped warm air into the hotel room. When complaining about this at 5am, as I was unable to sleep properly, the man at reception was not interested, and found the fact that I was complaining about the situation amusing. I followed this up with an email to their front of house address requesting an escalation in the morning. The manager, Patrick, responded in the morning and after a few email exchanges we agreed a way forward, which was for us to relocate to another IBIS hotel at no additional cost. I cannot say enough good things about Patrick and his approach to customer service. If I was hiring someone to be customer facing within the service industry I'd have no hesitation offering him a job. Although I did thank him at the time, please ensure that this feedback reaches him, as it is well deserved!

Pros: - The staff are really friendly. - The bed is really comfortable. - The parking is cheap and from Friday to Sunday is free. - There is a nice Park in vicivinity Cons: - They forgot to clean our room, but they gave us a 5 Euro gutschein in return. - It is a bit far from Center.

All went well.

I would like to compliment the night chef during our stay. A very friendly guy with a great sense of humour . He smiled from ear to ear and cracked some dumb jokes. What a legend. Give that man a raise! What a chap!

Great staff, very helpful and polite. Very good location. Everything described in detail upon check-in

It was a brief encounter, I had a decent stay in where I spent most of my time in the centre and using this hotel to sleep.

Nice hotel, clean and well located.

Very pleasant and helpful staff. Great breakfast selection. Clean facility.

Always pleasant rooms and stay.

Good stay until departure day. I could checkout by 11.00am , I received a knock from the housekeeper at 8.50am so they could clean my room as I was leaving. I informed them I wouldn't be leaving until my departure time of 11.00am as my train was 11.40am. At 9.40am the same person knocked again asking to clean my room , I again confirmed that I would be departing at 11.00am. At 10.10am I received the third knock at the door from the same person asking me to leave so they could clean my room. This person understood me clearly and I informed them again but more abruptly that I would be leaving at 11.00am. At 10.50am I got the 4th knock at the door. This time I was not pleasant with the same person for the 4th time. Rest of the time the stay was great until leaving

Excellent location very close to Amsterdam Central Station by bus without spending money by taxi, the service was good and the room was clean and big enough with the possibility to have the breakfast included.

i have stayed at this hotel on & off since 2015 it was good then. and still is to a point..however not everyone is rich'' so when they put a price up for a room it should include all taxes .that way people will know exactly how much they going to pay when they arrived..134euro.for 1night on a wooden bed is not worth it..

I loved staying at this hotel. Although its facilities looked a bit worn out and might need renovation,they have warm and friendly staff that would over compensate for that. Big thanks to Nordin, Feline and Kalsam who made my stay very memorable. I hope to return to this hotel

This hotel is in our opinion a great choice for those visiting Amsterdam. Attentive and friendly staff. However the reservation system is miserable. When I was at the airport to board I received an email from Accor informing me that my reservation was canceled. I called Accor customer support and they confirmed the cancellation of the reservation because they did not have a credit card as a guarantee. First mistake, had valid card and accepted by the hotel. The customer service clerk suggested making a new reservation at another hotel and helped make that reservation at another hotel in the accor group. When I was checking in I get an email from Ibis city west asking what time we expect to arrive ... Not being able to solve the problem over the phone and afraid of charging one night, I grabbed an uber and went to Ibis. At Ibis a friendly employee confirmed that booking at Ibis was active. As it was cheaper, I ended up staying at Ibis and canceling the Accor reservation at the other hotel. All this caused a giant stress and disorder, I ended up spending money and time not solving this problem. It's not right!!

I stayed for one night only, as it was a quick stop in my tour, but the hotel made it a nice one, the room was great bit small but its fine, the staff were too friendly, the hotel was in a good location with a close bus stop.