ibis Amsterdam City West Hotel 3 stars

From the time we arrived we were greeted by very friendly welcoming staff. Nothing was too much trouble for them, helping with travel, extra pillows and ensuring we had a very good breakfast at 5.30 am on the Sunday morning that we were departing. Even at that hour service with a smile, checking if we required anything else. All three of us in our group commented on the friendliness of the staff, possibly the best we have encountered on travelling.

My stay was as expected, i stayed for 7 nights and after the 3rd night i decided i needed the room cleaned and would forgo my 5 Euro saving. It would appear all the cleaning lady did was change my towels and pull my quilt. I had dropped some crumbs from eating a pastry and they were still on the floor. I would have liked the sheets changing but hey.....i'll remember next time i'm looking for a hotel

Overall it was a pleasant stay. Room was good and staff was helpful and friendly

I enjoyed my holiday mainly for the travel side of it and the breakfast was nice but my misses pointed out a flaw its unprofessional to be smoking weed outside the hotel shouldn't be aloud on the premises like smoking fags and vaping should be but hotel stayers smoking weed should be asked to move

Stayed at the hotel for a few days on my own. Staff were very friendly and helpful. The room was very comfortable and I enjoyed the breakfasts. I would stay here again

The room was very clean and cozy. It was equipped with all necessary facilities. Breakfast was great! The only drawback of the hotel is its location.

We had a very nice stay. The bus stop was just on the other side of the road, so the city center was just 15 minutes away practically. The bus runs until nearly 1am on a regular schedule, so we had no problems coming back. Breakfast was nice and well, as well as the room. We'd do it a second time.

My 3rd time staying at this hotel. It's an excellent value, located a little out of town, but on a good bus line and near to the Metro. Smallish room, but with a nice bathroom. Comfortable bed.

Location is good, approx 15mins walking distance between train station and hotel, or 20mins if taking bus to central station. Bus stop is next to hotel. Staff is nice and offer free danish as snacks for all guests. Although the room is abit small, but good enough for 2 people

The Hotel because of its situation and kind team, made me really satisfied. On My next visit to Amsterdam I would again choose this hotel.

Booking Ref: 5140UBH610 Just before I stayed at the IBIS Amsterdam West Hotel I was charged a deposit. Upon checking in I was asked to pay the balance but the receptionist couldn’t get the payment to go through. I was asked to pay the bill in full, and was told the deposit would be refunded. This has not yet happened. Attached is a screen shot from my banking app to show the two payments. The €78.95 paid on 15-Feb 2020 was the deposit and the £413.77 was the bill paid in full (€477.75). Can you please look into why the money has not yet been refunded. Other than this my stay was very pleasant and the staff at the hotel were very polite and helpful.

Our 5 nights in IBIS Hotel City West were very satisfactory. Room was always clean and reception staff were very helpful. Although it is located a bit outside the city centre, surely that was not a problem since the bus stop for the centre was in front of the hotel. It is a cosy hotel with its bar and restaurant .

We appreciated an early check in as we traveled from California. Staff was attentive and responsive. At times the room smelled of smoke, not sure if our room was above or next to a smoking room. Bathroom was very small, breakfast was a average. Bus Stop and metro very close to hotel which was a great plus

Good stay but far from city

As a tourist, the western Ibis was a little way to go outside of the city, but the place was nice. The only sad thing was that the exhibition let to a higher price the second day