ibis Amsterdam City West 3 stars

Customer review rating (ALL Rating) 4.3/5 1,078 reviews

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Description

Hotel extras

  • 3-star hotel in Amsterdam close to Westerpark

  • 15 minutes from the bus stop opposite to the city centre

  • 300m to Isolatorweg Metro Station for Amsterdam RAI

  • Friendly restaurant & bar with a summer terrace

  • Reasonably priced hotel parking & free street parking on weekends

Our accommodation(s)

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Hotel location

ibis Amsterdam City West

Transformatorweg 36
1014 AK AMSTERDAM
Netherlands

GPS:52.39218, 4.84982

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

Cool and colourful, our restaurant in Amsterdam serves a delightful menu during the week. From light bites like beef carpaccio to moreish mains like chicken schnitzel, we cater to every taste. At the weekends, we shift our focus to delicious pizzas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,078 reviews

TripAdvisor Rating  3.9/5  1,993 reviews

Customer review rating 0.5/5

Veronika G. Solo - Confirmed reviews ALL

I've booked this hotel for the purpose of doing a professional exam in the testing centre closeby the next day. The sole purpose being that, I checked in with my belongings and realised there were to fridges in any of the rooms, unless you're paying for a business suite. Having packed all the neccessities for the next 9+ hour day of a bar exam; I kindly asked the receptionist to hold my food containers in their kitchen fridge. To which I was laughed at my face, and told next time to pay more and not be this cheap. May I add that in this day and age, having no fridge, kettle, coffee machine in a hotel room is what makes it cheap. Reversing the burden of this standard onto customer is embarassing. I already shared this experienced online, if you need to contact me further you have my email in the booking.

Dear Veronika, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about your experience, especially considering the importance of your visit and the exam you were preparing for. First and most important, please accept our sincere apologies for the manner in which your request was handled at reception. The behavior you described is not in line with our service standards or values, and we regret that you were made feel uncomfortable or disrespected. We would also like to clarify that both for sanitary and food safety reasons, we are unfortunately not permitted to store any food items brought in from outside. The only exception to this policy is the storage of medicines, which we are always able to accommodate when needed. That being said, this policy in no way changes or justifies the behavior you encountered, and your request should have then been declined in a respectful, empathetic, and professional manner. Please be assured that we take this matter very seriously. We have already reached out to you by email in order to look further into this situation and address it appropriately with our team, so that such an incident does not occur again. Once again, we sincerely regret the distress this caused you during your stay. Thank you for bringing this matter to our attention, and we remain at your disposal if you wish to discuss this further. We hope we can welcome you again to offer you a better and improved experience. Kind regards, Paola Durán García - Operations Supervisor

Customer review rating 5.0/5

Erin E. Friends - Confirmed reviews ALL

It was a perfect stay. hotel had everything we needed and was decently sized rooms. great transport links to city too

Dear Erin E., Thank you for positively reviewing your visit. We are delighted to hear that your stay at ibis Amsterdam City West met your expectations. It is wonderful that you found our location convenient and enjoyed the comfort of your room. Our team takes pride in maintaining clean spaces and providing friendly service, so your kind words about our staff are truly appreciated. We are also glad our transport links made exploring the city hassle-free for you. We really look forward to welcoming you back. Best wishes, Paola Durán García - Operations Supervisor

Customer review rating 5.0/5

Marianna D. Solo - Confirmed reviews ALL

Ideally to stay!

Dear Marianna, Thank you very much for your kind comments following your recent stay with us. It’s wonderful that your stay at ibis Amsterdam City West was comfortable. We are delighted you found our Sweet Beds restful and appreciated the convenience of our location. That said, we regret any lapse in our usual standards of cleanliness and amenities. Please know our team is always ready to assist guests with any immediate needs during their stay. Please also note that we do provide kettles upon request and they can be found in reception. Our Front Office team is always willing to provide them. We hope you were able to explore Amsterdam’s vibrant city center and nearby cultural sites during your visit. We look forward to welcoming you again. Kind regards, Paola Durán García - Operations Supervisor

Customer review rating 5.0/5

Maitham A. D. Solo - Confirmed reviews ALL

i did like it, quick check in and out to two reservations. everything given as promised

Dear Maitham A., We appreciate your kind feedback. We are delighted that your experience at ibis Amsterdam City West was so enjoyable. It is wonderful that our check-in process and reception staff could contribute positively to your stay. Our team works hard to ensure smooth transitions for all guests. That said, we regret any inconvenience you experienced with in-room amenities. Please know we conduct regular maintenance checks and would have been happy to address these matters during your visit if notified. Lastly, we truly value your recognition of our reception team’s efforts. Your kind words will be shared to motivate continued excellence. We look forward to welcoming you back. Best wishes, Hilal Kocatepe - Operations Supervisor

Customer review rating 4.5/5

Sam S. Couples - Confirmed reviews ALL

My experience at Ibis Amsterdam City West was nothing but satisfactory, from the accessible price to the easy access to the city through a short bus ride, I would highly recommend this location for a stay in Amsterdam

Dear Sam, Thank you for taking the time to share your feedback. We are thrilled to know your stay with us met your expectations. It’s great to hear you found our rates appealing and appreciated the convenient transport connections. Our team takes pride in maintaining clean, comfortable spaces, so we’re delighted this contributed to your positive experience. We would be delighted to welcome you back on another occasion. All the best, Hilal Kocatepe - Operations Supervisor

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Other web-users rate our hotel

  • 886 reviews 8.2/10 Location
  • 1,060 reviews 6.2/10 Room
  • 903 reviews 8.7/10 Service
  • 20 reviews 6.5/10 WiFi
  • 514 reviews 6.4/10 Cleanliness
  • 421 reviews 7.2/10 Breakfast
  • 109 reviews 8.4/10 Vibe
  • 47 reviews 8.1/10 Bar

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