ibis Amsterdam City West Hotel 3 stars

Customer review rating 4.2/5 5,398 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
ibis Amsterdam City West
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+ 8 Services

Hotel extras

  • Easy connection to the city centre of Amsterdam

  • Downtown is easy to reach by bicycle, bus and metro

  • Free parking on weekends, affordable during the week

  • 24/7 reception and refreshments

  • An ALLSAFE Bureau Veritas certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Automatic air control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine
Leisure and activities
  • Boat excursions
  • Bicycles rental Paying
Business services
  • Self service business centre

Hotel location

ibis Amsterdam City West

Transformatorweg 36
1014 AK amsterdam

Tel: +31207219174

Fax: (+31)20/5811112

Check-in from 14h00

Check out up to 12h00


  • Ibis Amsterdam City West :  50 or 51 Isolatorweg

  • By plane

    SCHIPHOL At 15km / 9.32 miles

  • By car

    S102 At 0.5km / 0.31 miles

  • By train

    SLOTERDIJK At 1km / 0.62 miles

GPS :52.39218, 4.84982

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room for one or two people with our new ibis beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Business Room with views of the Amsterdam skyline.

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Room with ibis twin beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Triple room with twin beds and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars


Type of cuisine: Bistro

In the evening, the Café offers a themed approach to dining, with themes varying from one Ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !


The Bar: a friendly place to get together at any time of day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Amsterdam City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,398 reviews


TripAdvisor Rating 4.0/5

1,898 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Adrian Families - 14/06/2021 Confirmed reviews ALL

Very friendly staff, clean room. Very good breakfast despite Covid-19 disease imposed health regulations (a big plus for the coffee and hot chocolate, both tasty). Center of Amsterdam is a 15 minutes bus ride away. Close to the A10 highway, yet still a quiet location. For the fast-food fans, there is a Burger King on site. Parking, both private and in the street, possible. Overall, above expectations.

Very happy!

Customer review rating 4.5/5

Anonymous Friends - 11/06/2021 Confirmed reviews ALL

Very nice working team, you made a great job! Very convenient and nice, thanks for everything!

Great service

Customer review rating 5.0/5

Daniel Business - 03/10/2020 Confirmed reviews ALL

I have to say I had a much better experience than I have ever staying in this hotel. I have stayed many times in the last 2 years, usually once per month at least but this time was a privilege. The service was far improved and everything felt personalised and I am extremely grateful for the way I was treated.

Good stay

Customer review rating 5.0/5

Anonymous Couples - 23/08/2020 Confirmed reviews ALL

According to booking information.

Nice and clean

Customer review rating 4.0/5

David I. Solo - 19/08/2020 Confirmed reviews ALL

All was good except the air conditioning didnt work well


Customer review rating 3.0/5

Pieter Business - 17/08/2020 Confirmed reviews ALL

stayed many times at Ibis City West which was fine. but last stray during the heath wave it became very obvious that the airco in the rooms is not sufficient.

Customer review rating 1.5/5

Alf Business - 16/08/2020 Confirmed reviews ALL

Bedbuggs an no aircondition,

Bad experience however the way it was dealt with was great.

Customer review rating 1.5/5

Brian Couples - 15/08/2020 Confirmed reviews ALL

Despite this location being advertised with room controlled air conditioning, this was not the case. There was no control unit and the air conditioning only pumped warm air into the hotel room. When complaining about this at 5am, as I was unable to sleep properly, the man at reception was not interested, and found the fact that I was complaining about the situation amusing. I followed this up with an email to their front of house address requesting an escalation in the morning. The manager, Patrick, responded in the morning and after a few email exchanges we agreed a way forward, which was for us to relocate to another IBIS hotel at no additional cost. I cannot say enough good things about Patrick and his approach to customer service. If I was hiring someone to be customer facing within the service industry I'd have no hesitation offering him a job. Although I did thank him at the time, please ensure that this feedback reaches him, as it is well deserved!

Comfotable place to stay

Customer review rating 4.0/5

Anonymous Couples - 03/08/2020 Confirmed reviews ALL

Pros: - The staff are really friendly. - The bed is really comfortable. - The parking is cheap and from Friday to Sunday is free. - There is a nice Park in vicivinity Cons: - They forgot to clean our room, but they gave us a 5 Euro gutschein in return. - It is a bit far from Center.

Good location

Customer review rating 5.0/5

Qasim Friends - 03/08/2020 Confirmed reviews ALL

All went well.

Very friendly staff and good location.

Customer review rating 5.0/5

Johan Z. Couples - 25/07/2020 Confirmed reviews ALL

I would like to compliment the night chef during our stay. A very friendly guy with a great sense of humour . He smiled from ear to ear and cracked some dumb jokes. What a legend. Give that man a raise! What a chap!

Great stay

Customer review rating 5.0/5

Mo Friends - 20/07/2020 Confirmed reviews ALL

Great staff, very helpful and polite. Very good location. Everything described in detail upon check-in

Dear Mr. H., We very much appreciate your comments regarding your stay at the ibis Amsterdam City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Hoping to welcome you soon again in our hotel. Kind regards Susanne van de Vinne Operations Manager – Ibis Amsterdam City West Transformatorweg 36, 1014 AK Amsterdam - The Netherlands T. +31 (0)20… www.accorhotels-group.com | www.accorhotels.com Think Green, keep it on the Screen!

few days in Amsterdam

TripAdvisor rating 5.0/5

673francesco 12/02/2020 TripAdvisor review

Excellent location very close to Amsterdam Central Station by bus without spending money by taxi, the service was good and the room was clean and big enough with the possibility to have the breakfast included.

why not state the full price on your website.

TripAdvisor rating 3.0/5

bassd0n Couples - 11/12/2019 TripAdvisor review

i have stayed at this hotel on & off since 2015 it was good then. and still is to a point..however not everyone is rich'' so when they put a price up for a room it should include all taxes .that way people will know exactly how much they going to pay when they arrived..134euro.for 1night on a wooden bed is not worth it..

Good stay in a nice location.

TripAdvisor rating 4.0/5

baokere Business - 24/11/2019 TripAdvisor review

I loved staying at this hotel. Although its facilities looked a bit worn out and might need renovation,they have warm and friendly staff that would over compensate for that. Big thanks to Nordin, Feline and Kalsam who made my stay very memorable. I hope to return to this hotel

Dear Thank you for your feedback, we hope to welcome you soon again in our hotel. I will of course share your feedback with Nordin, Feline and Kalsam ;-) Kind regards Susanne van de Vinne Operations Manager Ibis Amsterdam City West

The hotel is a great compromise between location price and sleep quality. The reservation system is terrible

TripAdvisor rating 3.0/5

V7972RQricardof Family - 06/11/2019 TripAdvisor review

This hotel is in our opinion a great choice for those visiting Amsterdam. Attentive and friendly staff. However the reservation system is miserable. When I was at the airport to board I received an email from Accor informing me that my reservation was canceled. I called Accor customer support and they confirmed the cancellation of the reservation because they did not have a credit card as a guarantee. First mistake, had valid card and accepted by the hotel. The customer service clerk suggested making a new reservation at another hotel and helped make that reservation at another hotel in the accor group. When I was checking in I get an email from Ibis city west asking what time we expect to arrive ... Not being able to solve the problem over the phone and afraid of charging one night, I grabbed an uber and went to Ibis. At Ibis a friendly employee confirmed that booking at Ibis was active. As it was cheaper, I ended up staying at Ibis and canceling the Accor reservation at the other hotel. All this caused a giant stress and disorder, I ended up spending money and time not solving this problem. It's not right!!

Short & great Stay

TripAdvisor rating 5.0/5

Dream66154235595 Family - 07/09/2019 TripAdvisor review

I stayed for one night only, as it was a quick stop in my tour, but the hotel made it a nice one, the room was great bit small but its fine, the staff were too friendly, the hotel was in a good location with a close bus stop.

Dear Thank you for your nice feedback, good to read that you enjoyed your stay with us. Hoping to welcome you soon again in our hotel. Kind regards Susanne van de Vinne Operations Manager Ibis Amsterdam City West

North of Amsterdam

TripAdvisor rating 3.0/5

Climber291657 Couples - 03/09/2019 TripAdvisor review

The room was nice, but to small, bathroom in “ibis style box”, 15 parking spaces in another building for over 180 rooms, not acceptable as guest and member, use bus or bicycle, pre-debiting the first night, but was not first count at check-in, double debiting on guest credit cards are usual, poor behaviour, the debts were four days earlier, Invoice not correct, what are the best devices and tools good for, if the hotel is not able to check in the client flawless and award-meet ? however, the system has to be changed….

The worst experience ever with Ibis

TripAdvisor rating 1.0/5

jaifar2019 Friends getaway - 05/08/2019 TripAdvisor review

The worst experience ever with Ibis .. The stuff were so rude ad helpless! I asked for several things but did not get them. The room pillows are not comfortable at all. There is too much noice at the entrance cafe. People drink there till 4 or 5 am !

Dear Jaifar Thank you for taking the time to tell us about your experience at the ibis Amsterdam City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards

Comfortable and close to metro

TripAdvisor rating 4.0/5

L147 Couples - 17/06/2019 TripAdvisor review

Hotel is NW of city but metro very close walk so a quick trip into the centre of Amsterdam. Burger King right next door. Room on 9th floor had good views and was very quiet. Unfortunately bar closed before midnight so we weren't able to get a drink. Room clean and comfortable.

Dear Thank your for your feedback, i am happy to hear that you enjoyed your stay with us. For a next time we always have a 24h take away service next to the reception with some drinks and snacks in there. Hoping to welcome you soon again. Kind regards Susanne van de Vinne

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