Mercure Hotel Amsterdam Sloterdijk Station 4 stars

Our experience started off great. We had arrived earlier than you could check-in and the man we met was so lovely and put our bags away so we could walk around without them. He gave us a map and circled things he recommended to be worth it to checkout. Then we went back to the hotel after 3 PM to check-in and the woman checking us in rudely answered the phone in the middle of checking us in— I work in customer service and the person in front of you that you are dealing with is more important than someone asking about prices..especially since she was already talking to us and checking us in. After her 3 minute conversation she proceeded to tell me I owe €495 in added taxes since I booked through a 3rd party. She even wrote in down for me. I asked her to explain that to me as that is very high. I explained everything is paid for and I understand taxes but no, I’m not paying that. Had that conversation for 30 minutes before she got the manager. The manager was lovely, but then gave me a lecture on booking though a 3rd party. I again told him I understand taxes but that is extremely high and want him to show me the breakdown on what I’m paying. He then turned his computer around and said I owe €50 in taxes. I said what?! That lady had wrote down the amount and told me the amount of €495.. not €50. I would not be arguing about €50. The manager then told me the girl is in training. I got no apology or upgrade or anything for this inconvenience. Then on our last night after coming back to the hotel late our key cards were not working and would not open our door. We had to go back down to reception and get that figured out then. Honestly would not recommend this hotel to anyone! Thought it was convenient to transportation but with all the inconveniences and hassle it’s not worth it. Won’t book here again, almost ruined our trip in Amsterdam! Bad look for the city itself. Next time I’m booking in somewhere reliable like Holiday Inn!!!!!!!! This is not 4 star hotel, I’ve been treated better by less than 3 star.

Nice hôtel, Well located, close to a big public transport pool. 20 to 30 mins to any activities in Amsterdam center.

The staff are amazing, the location is great, there's gym, breakfast options, the hotel is clean, warm and cozy. The train is near by, and busses and the metro. Supermarket near. The room had refrigerator and amazing shower.

The location was adjacent to the train station allowing us easy access to central Amsterdam in less than 10 minutes. We were able to have a quiet and restful night since we were off the city center. The location also provided us access to AMS via a short train ride. Couldn't have been much easier. The staff was friendly, competent and helpful, the facilities were clean and comfortable. We would most definitely stay here again.

Close to station. Clean but a bit dated.