Dear Nim T. C., Thank you for your kind words regarding your recent stay at Mercure Hotel Amsterdam Sloterdijk Station. We are delighted to hear that you found our location convenient and our facilities, including the gym, satisfactory. Our team takes great pride in providing excellent service, and it is wonderful to know that you felt supported during your vacation. We look forward to welcoming you back on your next visit to Amsterdam. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Mrs J., Thank you for taking the time to share your feedback. We are delighted to hear that you found our reception team pleasant and welcoming, and that your check-in and check-out went smoothly. We will gladly pass your kind words on to the team. We are sorry to hear that your room did not fully meet your expectations. We appreciate you describing the points in such detail. Your comfort is important to us, and this is not the experience we want for our guests. We checked our records and no concerns were reported to our team during your stay. We would have been glad to act on them immediately, for example by checking the room or offering you another one. We always encourage guests to contact our reception team at any time, as they are available day and night to find a solution on the spot. Your comments have been shared with our technical and housekeeping teams so that they can look into each of these points. We hope to welcome you back in the future for a more comfortable stay. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Ms T. D., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our team, that your check-out went very smoothly, and that you were satisfied with the WiFi and our commitment to sustainability. We will gladly pass your kind words on to the team. We are sorry that parts of your stay did not meet your expectations. We have shared your comments with our technical, housekeeping and F&B teams so that they can look into each of them. No concerns were reported to our team during your stay. We would have been glad to act on them immediately, and we always encourage guests to contact our reception team, who are available day and night to find a solution on the spot. We hope to welcome you back in the future for a more comfortable stay. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Mrs I., Thank you for taking the time to share your feedback. We are very pleased to hear that you found our reception team lovely and welcoming, and that your arrival, check-in and check-out went smoothly. We will gladly pass your kind words on to the team. At the same time, we are sorry to hear that your stay left you with such a disappointing impression and that you have experienced discomfort after your visit. We take every concern about hygiene and guest wellbeing very seriously. No concerns of this nature were reported to our team during your stay, and we first learned of your concerns when you contacted us after your departure. We investigated promptly, arranging for the room to be inspected by our professional pest-control provider, and we reviewed the information and photographs you kindly provided. The inspection did not identify any bed bugs or signs of bed bug activity. The outcome of our investigation was shared with you directly by email, and the matter has therefore been concluded on our side. We always encourage guests to speak to our reception team during their stay so that any concern can be addressed on the spot. We wish you a speedy recovery. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Agnieszka K., Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at Mercure Hotel Amsterdam Sloterdijk Station. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant visit. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Ahlam H., Thank you for taking the time to share your experience at Mercure Hotel Amsterdam Sloterdijk Station. We appreciate your understanding regarding the ongoing work in front of the hotel and apologize for any inconvenience this may have caused. It is wonderful to hear that you enjoyed our welcoming reception, clean accommodations, and gym facilities. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Nabil A. H., Thank you for taking the time to share your positive experience at the Mercure Amsterdam Sloterdijk Station. We are delighted to hear that our professional staff, spacious accommodations, and breakfast offerings met your expectations. It is also wonderful to know that our location facilitated your travels to central Amsterdam. We appreciate your recommendation and look forward to welcoming you and your family back in the future. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Mr. M., Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you rated the cleanliness of your room and the WiFi well, and that your check-out went smoothly. We are also glad that you booked directly on our website and that you are a member of ALL Accor Live Limitless. We are sorry that your arrival did not go as smoothly as you hoped, and that the walk from the station with your luggage was more difficult than expected. Because of the ongoing road works around the station, we send every guest a welcome message before arrival with information on the works and the best routes to reach the hotel, both on foot and by car. We hope you were able to find this message, and we will review how we can make this information even easier to find and clearer for guests arriving by train with heavy luggage. Your comments on our service and on the room have been shared with our team, and we will use them to improve our guests’ experience. We hope to welcome you back, and that your next stay will be a better one. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Moataz A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found everything to be exceptional and that our team made a positive impression. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. Kind regards, Reservations Department Mercure Amsterdam Sloterdijk.

Dear Johan D. H., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and appreciated the friendliness of our staff. It is also wonderful to know that our breakfast contributed to a great start to your day. We look forward to welcoming you back on your next visit. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Hayley J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff to be helpful and friendly, and that you enjoyed the spacious and clean accommodations. It is wonderful to know that you have chosen to book with us again for next year. We look forward to welcoming you back for another enjoyable experience. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Qiyu L., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the upgrade to a quad room and appreciated the extra space. We sincerely apologize for the inconvenience caused by the nearby construction, which is beyond our control. We look forward to welcoming you back for your birthday next year, and we hope to provide you with an even better experience. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Mr. I., Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to learn that your arrival experience was affected by the ongoing construction works and the weather conditions. We understand how frustrating it must have been to navigate the area with your luggage in the rain. While the construction is unfortunately outside of the hotel's direct control, we do provide our guests with information and helpful directions on how to reach the hotel during this period in our welcome message. Nevertheless, we regret that this did not make your arrival more comfortable. We are also concerned to hear about the blind that fell during your stay. Your safety is extremely important to us, and we regret the potential risk this situation caused. We will review this matter with our technical team to help prevent a similar occurrence. Furthermore, we appreciate your comments regarding the WiFi connection, breakfast selection, and the overall value of your stay. Your feedback is valuable and will be shared with the relevant teams as we continuously work to improve our guests' experience. We are sorry that your stay did not meet the standards we aim to provide. We sincerely appreciate your feedback and hope that we may have another opportunity to welcome you back and offer you a much improved experience. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your outstanding review! We are delighted to hear that you enjoyed the contemporary design, modern technology, and comfort of our hotel. It is especially rewarding to know that you appreciated the room's furnishings and fixtures, as well as the comfort of our beds and pillows. We are sorry to hear that your train was delayed, as we understand how frustrating travel disruptions can be. We hope that, despite this unexpected inconvenience, your time with us was a memorable part of your journey. Your kind words mean a great deal to our team and encourage us to continue providing a high standard of comfort and service to our guests. We would be delighted to welcome you back to Mercure Amsterdam Sloterdijk Station on your next visit, hopefully with a smoother journey and more time to enjoy everything our hotel has to offer. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful review and perfect overall rating! We are delighted to hear that you had such a comfortable and enjoyable stay at Mercure Amsterdam Sloterdijk Station. It is especially rewarding to know that our team made such a positive impression and that you were satisfied with the service provided throughout your stay. Your kind words are a great source of motivation for our entire team. As a valued ALL Accor Classic member, we would also like to thank you for your loyalty and for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back for another excellent experience in the future. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful review and perfect overall rating! We are delighted to hear that you had a great stay at Mercure Amsterdam Sloterdijk Station. It is lovely to know that you appreciated our convenient location near Sloterdijk Station, with easy connections to Amsterdam city centre, as well as the warm welcome and excellent service provided by our front desk team. Your kind words are a great source of motivation for our entire team. As a valued ALL Accor Classic member, we would also like to thank you for your loyalty and for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful review and perfect scores across all categories! We are delighted to hear that you enjoyed your stay at Mercure Amsterdam Sloterdijk Station while visiting Amsterdam for the TCS Amsterdam Marathon. It is especially rewarding to know that you appreciated our peaceful atmosphere, convenient location, and the warm hospitality of our team. We are also pleased that the two ladies who welcomed you at check-in on 16 October made such a positive impression. We will gladly share your kind words with our team, as recognition like yours is truly appreciated. Congratulations on participating in the marathon! We are thrilled that our location made it easy for you to get around and enjoy your time in Amsterdam. Thank you once again for your lovely feedback. We look forward to welcoming you back on your next visit! Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Amsterdam Sloterdijk Station. We sincerely regret that your experience did not meet your expectations and understand your disappointment regarding the facilities, breakfast selection, Wi-Fi connection, and overall value for money. We appreciate your comments, and we are sorry that several aspects of your stay left you dissatisfied. Regarding the road construction in front of our hotel, we understand how disruptive the noise and inconvenience can be, particularly during an extended stay. Unfortunately, these works are being carried out by the municipality and are beyond our direct control. However, we would like to clarify that information about the construction is provided in our pre-arrival welcome message and is also available on our website. We regret if this information did not reach you or was not sufficiently clear before your arrival. We also understand your concerns regarding the lack of certain amenities, such as a microwave, ice facilities, and water refill options, as well as your comments about the breakfast variety and the late check-out charge. We appreciate you bringing these matters to our attention, as guest feedback is essential to identifying areas where we can improve. Our reception is open 24 hours a day, and we always encourage our guests to inform us of any concerns during their stay. This allows us to respond as quickly as possible, explore available solutions, and arrange maintenance assistance in the room whenever necessary. We are sorry that your experience did not reflect the level of support you expected. We regret that we were unable to provide you with a more satisfactory experience and appreciate your honest feedback. We hope you will consider giving us another opportunity in the future to offer you a more comfortable and positive stay. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your lovely review and for sharing your experience with us. We are delighted to hear that you enjoyed your family stay at Mercure Amsterdam Sloterdijk Station and appreciated our convenient location and the professionalism and attentiveness of our team. It is especially rewarding to know that Elisa and Mr. den Hartog made such a positive impression on you. We will be delighted to share your kind words with them, as recognition from our guests is always greatly appreciated. We are also pleased that you found your room clean and comfortable and enjoyed our breakfast selection. As a valued ALL Accor Silver member, we sincerely thank you for your loyalty and for choosing to stay with us. We look forward to welcoming you and your family back to Amsterdam for another memorable stay. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station