Mercure Bangkok Sukhumvit 24

Customer review rating (ALL Rating) 4.6/5 348 reviews

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5.1 Sukhumvit Road Soi 24, Khlong Tan, Klong Toey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • The hotel is only 100 m from BTS SkyTrain Phrom Phong station.

  • Guests are only few step aways from the palatial malls of Emporium and EmQuartier.

  • Vue Bar rooftop on level 29 offers delicious food & drinks with fabulous view of Bangkok.

  • Ascend to the rooftop fitness centre for a workout or refreshing dip in the stunning pool.

  • Flexible meeting facilities with modern, comfortable with the latest technology

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 24

5.1 Sukhumvit Road Soi 24, Khlong Tan, Klong Toey
10110 BANGKOK
Thailand

GPS:13.729386, 100.569332

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  348 reviews

TripAdvisor Rating  4.5/5  324 reviews

Certificate of excellence 2024

Really friendly staff!

TripAdvisor rating 5.0/5

Josh S TripAdvisor review

Everything was perfect! Tang was very nice friendly and helpful! There’s nothing I can point to that would make the stay better. All the staff I talked to were incredibly friendly, so much so that I’ve never actually experienced that before. Tang stood out as being very friendly and nice!

Dear Joshsl6741RV, Thank you for your wonderful review! We're thrilled to hear that your stay was perfect and that our team, especially Khun Tang, made such a positive impression. Khun Tang truly embodies our commitment to warm and friendly service, and your kind words will mean the world to them. Knowing we exceeded your expectations is the best compliment we could receive. Your feedback motivates us to continue creating memorable experiences for all our guests. We can't wait to welcome you back for another flawless stay! Warm regards, Cedrix Cornet Executive Assistant Manager

Had another great stay at Mercure Sukhumvit 24

TripAdvisor rating 5.0/5

Coastal09046484472 Solo travel - TripAdvisor review

This was my second time staying at Mercure Sukhumvit 24, I’ve enjoyed both of my stays immensely, the staff are professional and helpful and the room is immaculate with a great view. The roof top infinity pool is nothing short of amazing, don’t forget to bring your camera to take videos and pictures to amaze your friends back home. I will be checking in at the Ibis portion of the Hotel which seems to be managed by the same staff. The location is great, very near the Emporium, EM Sphere and EM Quartier, and the Sukhumvit Sky Train line from which you can access many key parts of Bangkok from. There is a 711 at ground level which is great to pickup a few things you might need and cheap food if you just want something quick and easy.

Dear Coastal09046484472, Thank you for your fantastic review and for choosing Mercure Sukhumvit 24 for the second time! We're thrilled to hear you enjoyed your stay, from our immaculate rooms and breathtaking rooftop infinity pool to the convenience of our prime location. It’s wonderful that you captured special moments to share with friends back home. We’re delighted you’ve found the team professional and helpful; your kind words inspire us to continue delivering exceptional service. We look forward to welcoming you again—whether at Mercure or Ibis—and ensuring your next visit is just as memorable. Warm regards, Cedrix Cornet Executive Assistant Manager

My second visit to this hotel very happy with it

Customer review rating 5.0/5

Kim Couples - Confirmed reviews ALL

Excellent location fabulous friendly staff Terrific little coffee cafe onsite happy to return again

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 24. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedrix Cornet Executive Assistant Manager

Lovely rooftop view and libations!

TripAdvisor rating 5.0/5

acl119 Couples - TripAdvisor review

We enjoyed a lovely view above the noise and bustle of Bangkok. The Cocktails were delicious, as was the croquette app. And the mango sticky rice was delicious! 😋😋😋 Pond Min Pee O took great care of us. Highly recommend for an evening in Bangkok!

Dear Acl119 We're so happy to hear that you had a wonderful time at Vue Rooftop Bar! It's always rewarding to know that our team, especially Pond Min Pee O, was able to provide you with excellent service. We're glad you loved the rooftop view, the delicious cocktails, and the tasty croquettes and mango sticky rice. We strive to create memorable dining experiences, and your positive feedback reinforces our commitment. We look forward to welcoming you back again soon!

Good hotel but lousy customer service follow up

TripAdvisor rating 4.0/5

sylalim Families - TripAdvisor review

2nd time staying at this hotel for its excellent location and room cleanliness. The housekeeping staff K Yha did an excellent job in keeping the cleanliness in our room at top notch. The check in process is fast and efficient. Leaving the one star out due to the unpleasant booking process. I had made the reservation via the ALL app during a promotion that indicated 10X reward points. After the booking made, it clearly stated in my ALL app that the number of reward points I am entitled to is 10X the amount of the normal I am supposed to get. However, few weeks later the app revert the points to the normal amount instead without providing any valid reason. And when I wrote in to accor to ask for an explanation, the staff responded ridiculously asked me for any screenshot to proof for their investigation. Hello, who in the normal mentality would really screenshot the app. I mean seriously! Shouldn’t it have been an IT error or breach that your backend log details would have shown. After which, till date there is no more follow up to my query. For that, I am quite disappointed with the service reply provided.

Dear Sylalim, Thank you for taking the time to share your feedback about your recent stay. We’re delighted to hear that you enjoyed our prime location, clean rooms, and efficient check-in process. It’s also wonderful to know that our housekeeping staff, K Yha, provided exceptional service. We sincerely apologize for the inconvenience you experienced with the booking process and the subsequent follow-up from Accor. We understand your frustration regarding the discrepancy in reward points and the lack of satisfactory response. Please know that we value your feedback and will share it with the relevant teams to improve our services. We hope you will consider staying with us again in the future, and we assure you that we will strive to provide a more seamless and satisfying experience. Sincerely,

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Other web-users rate our hotel

  • 1,994 reviews 9.7/10 Location
  • 1,408 reviews 7.2/10 Room
  • 1,076 reviews 8.8/10 Service
  • 38 reviews 9/10 WiFi
  • 628 reviews 9.1/10 Cleanliness
  • 489 reviews 8.2/10 Amenities
  • 404 reviews 7.4/10 Breakfast
  • 348 reviews 8.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.