Mercure Bangkok Sukhumvit 24

Customer review rating (ALL Rating) 4.6/5 408 reviews

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Mercure Bangkok Sukhumvit 24 - Image 1
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Mercure Bangkok Sukhumvit 24 - Image 4
5.1 Sukhumvit Road Soi 24, Khlong Tan, Klong Toey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • The hotel is only 100 m from BTS SkyTrain Phrom Phong station.

  • Guests are only few step aways from the palatial malls of Emporium and EmQuartier.

  • Vue Bar rooftop on level 29 offers delicious food & drinks with fabulous view of Bangkok.

  • Ascend to the rooftop fitness centre for a workout or refreshing dip in the stunning pool.

  • Flexible meeting facilities with modern, comfortable with the latest technology

Our accommodation(s)

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Hotel location

Mercure Bangkok Sukhumvit 24

5.1 Sukhumvit Road Soi 24, Khlong Tan, Klong Toey
10110 BANGKOK
Thailand

GPS:13.729386, 100.569332

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  408 reviews

TripAdvisor Rating  4.5/5  340 reviews

Certificate of excellence 2024

Great stay

Customer review rating 5.0/5

Cathryn H. Families - Confirmed reviews ALL

We had a beautiful 4 night stay here. It was excellent in every way.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 24. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedrix Cornet Executive Assistant Manager

Shower Water Heater Problem

Customer review rating 2.0/5

Kevin N. Solo - Confirmed reviews ALL

I have stayed 25th Floor for 2 time during October and December. The shower water heater is having problem. Even i turn to cold side, the water coming out is so hot. I cannot have a proper shower at all. Next time, please do not assign me 25th Floor again as i will coming in next month for at at this hotel again.

Dear Mr N., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 24. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have taken note of your request for your future stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedrix Cornet Executive Assistant Manager

Modern Hotel Close to Phrom Phong BTS Station

Customer review rating 5.0/5

Y. Solo - Confirmed reviews ALL

This hotel is exceptionally clean and conveniently located near Phrom Phong BTS Station, making it easy to access EmSphere and other nearby shopping malls. It’s perfect for those looking to explore the area with ease. Sharing the building with both Mercure and Ibis, the Mercure rooms are situated on higher floors, offering better views and a more open atmosphere. However, I did have one disappointing experience. Due to my tight schedule, I couldn’t entrust my luggage to the doorman during check-in, nor could I provide a small tip. Remarkably, the doorman seemed to remember me at checkout three days later and chose to ignore me as I was leaving. Unfortunately, this left a lasting impression on my stay at the hotel. If I visit again, I’ll be sure to entrust my luggage to the doorman with both hands full.

Dear Mr Y., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 24. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note about your comment upon check out and will act on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedrix Cornet Executive Assistant Manager

Good location

Customer review rating 4.0/5

Jay Business - Confirmed reviews ALL

Overall is a pleasant stay, the only problem is the shower gel bottle is not function.

Dear Chih chieh W., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 24. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedrix Cornet Executive Assistant Manager

Extremely Disappointed-

Customer review rating 0.5/5

David Solo - Confirmed reviews ALL

3/12/24- Tuesday- I checked into the Mercure Bangkok Sukhumvit 24. 9/12/24- Monday – On checking my Credit Card online at approximately 7.00am I discovered the Mercure Bangkok Sukhumvit 24 had charged my credit card an amount of $1,706.80 Australian Dollars plus the International Transaction Fee of $59.74 Australia Dollars. 9/12/24- Monday- I went to the reception at approximately 8.00am and queried what the amount was for. The staff at reception told me that the Hotel had not charged anything to my credit card. I then went back to my room and rang my credit card provider in Australia. My credit card provider told me that my card had been charged by Mercure Bangkok Sukhumvit 24. 9/12/24- Monday- I went back down to reception and met yourself. You informed me the Mercure had incorrectly booked the amount to my credit card. You advised there was a credit being put to my credit card for the incorrect charge. 19/12/24- Thursday- I still have not received the credit back to my credit card for the incorrect charge and International transaction fee.

Dear David, Thank you for bringing this matter to our attention. I am deeply sorry for the inconvenience caused by the incorrect charge and the delay in resolving this issue. Please rest assured that this is not reflective of our usual standards. I have personally followed up with our accounting team to ensure the credit have been processed. My team as well have reached out to you about this issue. I also recommend checking with your credit card provider for any updates on international transactions as it might take between 15 to 45 days depending in the bank transaction time. Your patience is greatly appreciated, and I sincerely apologize for the frustration caused. Please feel free to contact me directly for further assistance. Best regards, Cedrix Cornet Executive Assistant Manager

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Other web-users rate our hotel

  • 2,070 reviews 9.7/10 Location
  • 1,431 reviews 7.3/10 Room
  • 1,144 reviews 9/10 Service
  • 36 reviews 8.5/10 WiFi
  • 654 reviews 9.2/10 Cleanliness
  • 508 reviews 8/10 Amenities
  • 395 reviews 7.2/10 Breakfast
  • 333 reviews 8.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.