ibis Styles Budapest Airport 3.5 stars

Dear Renee, Thank you very much for your wonderful review regarding your stay at ibis Styles Budapest Airport. We are delighted to hear that you enjoyed our clean rooms, breakfast offering, and the exceptional service provided by our team. Your kind words about our staff are truly appreciated and will be shared with them as encouragement to continue delivering attentive and memorable experiences to our guests. Thank you again for your generous feedback and for choosing our hotel. We look forward to welcoming you back and providing another excellent stay in the future. Sincerely, Csaba Palotai General Manager TRIBE & ibis Styles Budapest Airport

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased that you appreciated our convenient location directly opposite the airport terminals and found our team welcoming during your arrival and departure, I am truly sorry that several aspects of your stay did not meet your expectations. Please accept my sincere apologies for the condition of your room, particularly the unpleasant odor and the shower experience. This is certainly not representative of the standards we strive to maintain. I have shared your comments with our Housekeeping and Maintenance teams so that the room can be thoroughly inspected and the necessary corrective actions taken. I also regret to learn that our breakfast did not meet your expectations and was affected by flies around the beverage station. Food quality, cleanliness, and hygiene are priorities for us, and your observations have been discussed with our Food & Beverage team to ensure this issue is addressed without delay. I am equally sorry that you experienced slow WiFi and that you did not feel your stay represented good value for money. Your feedback is important to us as it helps identify where improvements are needed. We appreciate your honest comments and hope you will give us another opportunity in the future to provide you with the quality experience we are committed to delivering. Kind regards, Csaba Palotai General Manager TRIBE & ibis Styles Budapest Airport

Dear Edith, Thank you for taking the time to share your positive feedback regarding your stay at ibis Styles Budapest Airport. We are delighted to hear that you found our hotel perfectly suited to the needs of travelers. Our convenient location and easy access to the airport, including the possibility of returning rental cars nearby and walking directly to the terminal, are designed to make our guests’ journeys as smooth and stress-free as possible. We truly appreciate your kind comments and are pleased that our facilities contributed to a convenient travel experience. Thank you again for choosing ibis Styles Budapest Airport. We look forward to welcoming you back on your next journey. Sincerely, Csaba Palotai General Manager TRIBE & ibis Styles Budapest Airport

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at TRIBE Budapest Airport. I am pleased to know that you enjoyed our atmosphere and found our location convenient for the airport. At the same time, I sincerely apologize that several aspects of your stay did not meet your expectations. I am particularly sorry to learn about the issues you experienced with the shower in Room 212. Low water pressure and insufficient hot water are certainly not the experience we aim to provide. Our Maintenance team has been informed and will thoroughly inspect the room to ensure these issues are resolved. I also regret your comments regarding the cleanliness of the room, especially the insects you encountered. Please accept my apologies for this. We have shared your feedback with our Housekeeping team and our pest control partner to ensure the room is carefully inspected and appropriate measures are taken. Furthermore, I am sorry that our welcome did not leave the positive first impression we strive to create. Genuine and friendly hospitality is at the heart of our service, and I will address your comments with the team to reinforce the importance of making every guest feel warmly welcomed. Thank you once again for your valuable feedback. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Csaba Palotai General Manager TRIBE & ibis Styles Budapest Airport