Hôtel Mercure Nantes Centre Passage Pommeraye 4 stars

Customer review rating (ALL Rating) 4.4/5 816 reviews

Hôtel Mercure Nantes Centre Passage Pommeraye - Image 1
Hôtel Mercure Nantes Centre Passage Pommeraye - Image 2
Hôtel Mercure Nantes Centre Passage Pommeraye - Image 3
Hôtel Mercure Nantes Centre Passage Pommeraye - Image 4
2 Rue Boileau, 44000 NANTES, France

Description

Hotel extras

  • In the tranquil pedestrian streets of the city center

  • Breakfast with local produce

  • 10 minutes from the train station and 20 minutes from the airport

  • Direct access: Congress Center / La Beaujoire exhibition center

  • Paid car park 160 yds away (Graslin)

Our accommodation(s)

Hotel location

Hôtel Mercure Nantes Centre Passage Pommeraye

2 Rue Boileau
44000 NANTES
France

GPS:47.214108, -1.560276

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

POMMERAYE

After a day of work or visiting Nantes, relax in our lounges and enjoy a selection of local beers or white wines, including the famous Muscadet!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  816 reviews

TripAdvisor Rating  4.5/5  855 reviews

Certificate of excellence 2023

Excellent and helpful staff

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Very helpful staff and provide a good service. Perfectly arrange the taxi for my very early flight.

Dear Sir We are delighted that you were satisfied with our staff and would like to thank you sincerely for your comments and the trust you placed in us. We look forward to welcoming you back! Have a nice day, Clémentine

Ok hotel, wifi went out

Customer review rating 2.5/5

Joel K. Business - Confirmed reviews ALL

Breakfast was good. Hotel was ok. Good location. Wifi was out for 2 out of 5 days.

Sir, Thank you for taking the time to share your experience and we are very sorry for the problem with our wifi network. We look forward to welcoming you back and making your experience with us even better! We wish you a pleasant day! Clémentine

A good old 3 star with minimal to no facilities

TripAdvisor rating 2.0/5

trottingmind TripAdvisor review

Passable for under 100 Euro per night, waste of money for 200+ euros which I paid. No major/minor amenities, no gym, dedicated commons areas, welcoming staff, etc.. A good old one night sleep for a budget hotel. I have actually had IBIS budget for much cheaper and more facilities like free water across France and Europe. Staff isn't well trained so I wouldn't be returning, there are many Accor properties around the same area much better than this. Pros : Location is amazing Rooms are spacious Beds and pillows are super comfortable Night duty guy is the most sensible of all staff I encountered during my visit Cons: Staff is quite selective, it is possible they mistreat you just based on if you are French or not, based on simple things if you ask. Hotel doesn't have staff except the front desk so if you ask for a water/ razor or anything, you have to go to the front desk to get it, even if you have kids. They might come but will make you feel like you are bothering them. Hotel is a bit dark in the colour shades that I didn't mind, but there is a lot of damage visible on walls and hallways There was no drinking water in room and on asking the staff, I was made believe that it is a big hassle and I should just open the tap (where there was only hot water in that time) They do not have a proper lobby/reception/restaurant area, its one common are you see in the image and that's all. It neat and clean but there is next to none chances to get some work done, as their people are always around lurking, and giving stares. Walls of the toilet and bathroom are rather dirty and have a lot of stains, also the air vents were quite dirty. My room's shower had black mould but maybe they just didn't clean. Towels were of different shades- meaning some old and tattered some new. There was no play area for kids, no pool, no parking (Which all I knew beforehand), but no GYM which came to me as a surprise for the price point. Breakfast has limited options and nothing for vegan/vegetarians in case of allergies. The air-conditiong was also loud and was hard to sleep coz of that. Most strange thing is when you can hear people from other rooms, specially one right above, each time they go to toilet or bathroom, you hear them flush and walk around or Toal loud. One last thing - WIFI really slow in rooms, and barely speed of 40 in lobby, I showed it to the worker but no response. All in all, if it's a necessity, it is a clean place good for a night. A bad example of Mercure + Accor + the fake 4stars they claim. I am really unhappy with my experience and waiting for management to reply to my email as soon as they are back from their vacations.

Well located but really noisy room

Customer review rating 3.0/5

Jérémy Business - Confirmed reviews ALL

Everything was fine except for the noise in the room, which is located on top of a bar so I could hear street noise until 1am.

Dear JEREMY B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Passage Pommeraye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are surprised by your remark regarding the noise, in fact there is no bar in the streets of our establishment. We also have several rooms on courtyards that we will be happy to show you during a future stay. Thanks again for your feedback. Our entire team remains available. See you soon

Good stay

Customer review rating 4.0/5

Lvl Business - Confirmed reviews ALL

We booked a room at the Ibis Styles Hotel, but due to overbooking we were transferred to the Mercure Hotel. We were noticed the same day. The Mercure is very well located. Nice room, but it misses amenities in the room. None were available, not even a shower cap. Might be included for that kind of hotel.

Thank you for taking the time to write to us. We are delighted that you enjoyed your stay with us despite the relocation. We inform you that shower caps or other amenities are available on request at the reception or included in higher category rooms. We thank you once again for this wonderful note.

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Other web-users rate our hotel

  • 392 reviews 9.3/10 Location
  • 517 reviews 6.7/10 Room
  • 498 reviews 8.9/10 Service
  • 10 reviews 7.1/10 WiFi
  • 222 reviews 8.5/10 Breakfast
  • 178 reviews 8.3/10 Vibe
  • 140 reviews 5.5/10 Cleanliness
  • 139 reviews 6.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.