Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location, delicious breakfast, well-maintained facilities, and the friendliness of our team. We also appreciate your suggestion regarding an easier way to refill water bottles. Your feedback is valuable to us, and we will certainly take it into consideration as we continue looking for ways to improve our guests’ comfort and experience. We hope to have the pleasure of welcoming you back soon. Kind regards, Maëlla and Reception team

Mrs K., Thank you very much for your kind feedback. We are delighted to hear that our hotel met all your expectations and that you appreciated the helpfulness and attentiveness of our team. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back in the future. The Reception

Dear guest, Thank you very much for taking the time to share your feedback following your stay at the Hôtel Mercure Nantes Centre Passage Pommeraye. We are delighted to hear that you had a positive experience. I will be pleased to share your kind comments with our team, as feedback such as yours is a great source of motivation for all of us and encourages us to continue providing the highest quality of service. Thank you once again for sharing your experience. We look forward to welcoming you back and hope that your next stay will be just as enjoyable. Sincerely, The reception

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Passage Pommeraye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception

Mr H., Thank you so much for this wonderful review! We are delighted to hear that you enjoyed our warm welcome, the comfort of your room, and our ideal location for exploring Nantes. We hope to welcome you back very soon! The Recpetion

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Nantes Centre Passage Pommeraye. C’est avec grand plaisir que nous recevons vos compliments. Cependant, nous sommes sincèrement désolés d’apprendre votre déception concernant la facturation du petit-déjeuner que vous n’avez pas consommé. Votre remarque a bien été prise en compte et nous allons la transmettre à notre équipe afin d’améliorer la prise en charge de ce type de situation. Nous espérons avoir l’occasion de vous accueillir à nouveau afin de vous offrir une expérience davantage à la hauteur de vos attentes. Sincèrement, L’équipe du Mercure Nantes Centre Passage Pommeraye

Thanks so much for this lovely review !

Dear Mister, We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Passage Pommeraye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Passage Pommeraye

Thanks so much ! Hop to see you again soon.

Dear Madam, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you found our staff lovely and welcoming. We are, however, truly sorry that certain aspects of your stay did not meet your expectations, particularly regarding the lighting and size of the room, the creaking floors, and the damp smell you noticed on the second floor. Please be assured that we take your comments very seriously and will share them with our team so that the necessary improvements can be addressed. We sincerely appreciate your constructive feedback and hope to have the pleasure of welcoming you again in the future, in order to provide you with a more comfortable and enjoyable stay. Kind regards, The Recezption team

Mrs P., Thank you very much for your comment and for your kind words about our staff. We are delighted to hear that you appreciated their warm welcome. We are sorry to hear that you experienced difficulties with your luggage. We would nevertheless like to clarify that our property has a lift available for our guests, and our reception team is always available to assist guests with their luggage upon request. Please do not hesitate to ask our team for assistance during your next stay. We will be more than happy to help. We look forward to welcoming you again! Lilirose

Many thanks for this lovely review !

Dear Guest, Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our central location in the heart of the old city, the nearby restaurants, and the easy access to the main attractions. It is also a pleasure to know that you found your room comfortable, appreciated the efficient air conditioning, and had a peaceful night's sleep thanks to our quiet street. Your kind words are truly appreciated and serve as a great encouragement to our entire team. We sincerely hope to have the pleasure of welcoming you back on your next visit. Kind regards, The Reception Team

Dear guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the quality of our breakfast, the friendliness of our staff and the smoothness of your arrival and departure. However, we are sincerely sorry for the inconvenience caused by the lack of hot water during your shower. We hope to have the pleasure of welcoming you back so that we can offer you a fully satisfying experience. Maëlla and Reception Team

Thanks so much for this lovely review !

Cher client, Nous vous remercions sincèrement pour votre confiance et pour ce très beau retour. Savoir que vous envisagez déjà de revenir est la plus belle des récompenses pour toute notre équipe. Nous serons ravis de vous accueillir à nouveau au Mercure Passage Pommeraye. L'équipe du Mercure Passage Pommeraye

Madame, C'est un plaisir D. vous lire et d'avoir votre retour quant à votre séjour parmi nous. Nous vous remercions et espérons vous accueillir à nouveau dans notre établissement. Bien cordialement, La réception

Dear Ms HENDRESON, Thank you very much for your wonderful feedback. We are delighted to hear that you appreciated the warm welcome and support provided by our team throughout your stay. A special thank you for your kind words about Anouk. We will be sure to pass on your compliments to her; she will be delighted to know that her kindness and helpfulness helped to make your stay so enjoyable. We hope to have the pleasure of welcoming you back very soon. Kind regards, Maëlla and the Reception Team

Dear Sir, Thank you very much for your positive feedback following your stay with us. We are delighted to hear that you enjoyed our location and the quality of our housekeeping service. Your satisfaction is a great reward for all our teams. We will also be delighted to pass on your compliments to Raphaëlle, who will be touched to know that her help and attention helped to make your stay enjoyable. We hope to have the pleasure of welcoming you back very soon. Kind regards, Maëlla and Reception Team