Dear Madam, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you found our staff lovely and welcoming. We are, however, truly sorry that certain aspects of your stay did not meet your expectations, particularly regarding the lighting and size of the room, the creaking floors, and the damp smell you noticed on the second floor. Please be assured that we take your comments very seriously and will share them with our team so that the necessary improvements can be addressed. We sincerely appreciate your constructive feedback and hope to have the pleasure of welcoming you again in the future, in order to provide you with a more comfortable and enjoyable stay. Kind regards, The Recezption team

Mrs P., Thank you very much for your comment and for your kind words about our staff. We are delighted to hear that you appreciated their warm welcome. We are sorry to hear that you experienced difficulties with your luggage. We would nevertheless like to clarify that our property has a lift available for our guests, and our reception team is always available to assist guests with their luggage upon request. Please do not hesitate to ask our team for assistance during your next stay. We will be more than happy to help. We look forward to welcoming you again! Lilirose

Many thanks for this lovely review !

Dear Guest, Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our central location in the heart of the old city, the nearby restaurants, and the easy access to the main attractions. It is also a pleasure to know that you found your room comfortable, appreciated the efficient air conditioning, and had a peaceful night's sleep thanks to our quiet street. Your kind words are truly appreciated and serve as a great encouragement to our entire team. We sincerely hope to have the pleasure of welcoming you back on your next visit. Kind regards, The Reception Team

Dear guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the quality of our breakfast, the friendliness of our staff and the smoothness of your arrival and departure. However, we are sincerely sorry for the inconvenience caused by the lack of hot water during your shower. We hope to have the pleasure of welcoming you back so that we can offer you a fully satisfying experience. Maëlla and Reception Team

Thanks so much for this lovely review !

Cher client, Nous vous remercions sincèrement pour votre confiance et pour ce très beau retour. Savoir que vous envisagez déjà de revenir est la plus belle des récompenses pour toute notre équipe. Nous serons ravis de vous accueillir à nouveau au Mercure Passage Pommeraye. L'équipe du Mercure Passage Pommeraye

Madame, C'est un plaisir D. vous lire et d'avoir votre retour quant à votre séjour parmi nous. Nous vous remercions et espérons vous accueillir à nouveau dans notre établissement. Bien cordialement, La réception

Dear Ms HENDRESON, Thank you very much for your wonderful feedback. We are delighted to hear that you appreciated the warm welcome and support provided by our team throughout your stay. A special thank you for your kind words about Anouk. We will be sure to pass on your compliments to her; she will be delighted to know that her kindness and helpfulness helped to make your stay so enjoyable. We hope to have the pleasure of welcoming you back very soon. Kind regards, Maëlla and the Reception Team

Dear Sir, Thank you very much for your positive feedback following your stay with us. We are delighted to hear that you enjoyed our location and the quality of our housekeeping service. Your satisfaction is a great reward for all our teams. We will also be delighted to pass on your compliments to Raphaëlle, who will be touched to know that her help and attention helped to make your stay enjoyable. We hope to have the pleasure of welcoming you back very soon. Kind regards, Maëlla and Reception Team

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our hotel and its ideal location for discovering Nantes. At the same time, we sincerely thank you for your honest comments regarding your comparison with other Mercure hotels. We fully understand that experiences may vary from one property to another, and your feedback is very valuable in helping us continue to improve the quality of our services and facilities. We are nevertheless pleased to know that you were satisfied overall and that you enjoyed your stay with us. We truly hope to have the pleasure of welcoming you back to Nantes in the future and providing you with an even better experience. Kind regards, The Reception

Hello Mr. R., Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay, especially the cleanliness of the room, the charm of our historic hotel, and our central location in Nantes. We are also pleased that you appreciated the breakfast selection and the friendliness of our team. Thank you as well for your constructive feedback regarding the muesli and the language barrier you experienced at times. Your comments are very valuable and help us continue improving the experience we offer our guests. It was a pleasure welcoming you, and we truly hope to have the opportunity to host you again during your next visit to Nantes. Raphaëlle and the reception

Bonjour Madame, Nous vous remercions sincèrement pour votre commentaire laissé après votre séjour parmi nous. Toute notre équipe est ravie de savoir que vous avez apprécié son accueil et espère vous revoir très bientôt afin de continuer à rendre vos séjours mémorables. Avec nos salutations les plus distinguées, Maëlla et la Réception

Dear HONG X. L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Passage Pommeraye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anouk

Dear Sir, Thank you for taking the time to share your experience at the Mercure Nantes Centre Passage Pommeraye Hotel. We are sorry that your stay did not meet your expectations, particularly regarding the cleanliness of the room. We will be sure to pass on your comments to our entire team so that we can improve our services. We hope you will give us the opportunity to serve you better in the near future. Kind regards, Reception Team

Dear Sir, Thank you very much for your detailed and enthusiastic feedback! We are delighted that you enjoyed the location, the comfort of the room and the warm welcome from our team. Thank you also for your special mention of our charitable initiatives; we are very touched by this. We have taken note of your comment regarding storage space so that we can further improve the comfort of our rooms. It will be a real pleasure to welcome you back on your next stay! Kind regards, Maëlla and the Reception Team

Bonjour, Nous vous remercions pour votre retour détaillé et pour cette excellente note. Nous sommes ravis que vous ayez apprécié l’emplacement de l’hôtel, le design de votre chambre ainsi que la gentillesse et le professionnalisme de notre équipe. Nous sommes toutefois désolés d’apprendre que le bruit de la ventilation a pu perturber votre sommeil. Votre remarque est précieuse et a été transmise à notre équipe technique afin d’améliorer le confort de nos chambres. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement pour un séjour encore plus agréable. Bien cordialement, La réception

Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed our convenient location, the quality of our service, and the cleanliness of your room. We really appreciate your excellent rating and hope to see you again soon! Lilirose

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you had a very nice stay and that our team was very helpful. Your kind words mean a lot to us and will certainly be shared with the staff. We are sorry to hear about the inconvenience you experienced with the central cooling during one night. Please rest assured that your comment has been noted and shared with our technical team so we can look into this matter. Should we have the opportunity to welcome you back, please note that our reception is available 24 hours a day, and the team will be happy to assist you if needed. We hope to have the pleasure of welcoming you again on your next visit. Kind regards, The Hotel Team