Hôtel Mercure Nantes Centre Passage Pommeraye 4 stars

Customer review rating (ALL Rating) 4.4/5 698 reviews

Hôtel Mercure Nantes Centre Passage Pommeraye - Image 1
Hôtel Mercure Nantes Centre Passage Pommeraye - Image 2
Hôtel Mercure Nantes Centre Passage Pommeraye - Image 3
Hôtel Mercure Nantes Centre Passage Pommeraye - Image 4

Description

Hotel extras

  • In the tranquil pedestrian streets of the city center

  • Breakfast with local produce

  • 10 minutes from the train station and 20 minutes from the airport

  • Direct access: Congress Center / La Beaujoire exhibition center

  • Paid car park 160 yds away (Graslin)

Our accommodation(s)

Hotel location

Hôtel Mercure Nantes Centre Passage Pommeraye

2 Rue Boileau
44000 NANTES
France

GPS:47.214108, -1.560276

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

POMMERAYE

After a day of work or visiting Nantes, relax in our lounges and enjoy a selection of local beers or white wines, including the famous Muscadet!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  698 reviews

TripAdvisor Rating  4.3/5  858 reviews

Customer review rating 4.0/5

Martin A. D. Couples - Confirmed reviews ALL

Our stay at this hotel was a good experience as the staff were lovely and helpful and the room although pretty small was adequate. I want to give a special mention of the breakfasts which were amongst the best I have had in a lot of hotels.

Mr. D., Thank you very much for taking the time to share your experience. We are pleased to hear that you enjoyed your stay and that our team’s friendliness and helpfulness contributed positively to it. A special thank you for highlighting our breakfast offering — your compliment means a great deal to our teams and is truly rewarding. We hope to have the pleasure of welcoming you again in the future. The Reception

Customer review rating 1.0/5

Desislava D. Couples - Confirmed reviews ALL

The hotel is centrally located, but it's all. The AC didn't work and we got a heater at 10 pm from the reception. The housekeeping was so basic as for a 2 star hotel. The coffee corner wasn't cleaned and restocked for our second morning and the night receptionist didn't have any more, so had to come in the morning downstairs again to have some. The toiletries were empty, we asked to be refilled - nothing was done. No additional WC paper, and empty tissue box. So disappointed with this hotel!

Customer review rating 5.0/5

William K. P. Couples - Confirmed reviews ALL

Very pleasant hotel and staff. Hotel is clean. Room was perfect. The drinks in the room are a very nice touch.

Thank you very much for your excellent feedback! We are delighted to hear that you enjoyed the cleanliness of the hotel, the comfort of your room, and the thoughtful touch of the drinks provided. Your satisfaction is our greatest reward. We look forward to welcoming you again on your next stay! The Reception

Customer review rating 5.0/5

Jean T. Solo - Confirmed reviews ALL

Excellent

onjour Monsieur T., Nous vous remercions sincèrement pour votre retour très positif et pour l’excellente note attribuée à votre séjour. Nous sommes ravis de lire que vous avez particulièrement apprécié la qualité de l’accueil, le service, la propreté, le petit-déjeuner ainsi que le rapport qualité/prix de notre établissement. Nous prenons bonne note de vos remarques concernant le wifi et certains aspects de l’hébergement. Ces retours sont précieux et ont été partagés avec nos équipes afin d’améliorer encore nos prestations, notamment sur la connectivité, point essentiel pour le confort de nos clients. Nous vous remercions également pour votre intention de recommander notre hôtel et de partager votre avis. Ce sera un réel plaisir de vous accueillir de nouveau lors d’un prochain séjour à Nantes. Bien cordialement, Sirine

Customer review rating 2.0/5

Trudy S. M. Couples - Confirmed reviews ALL

We were happy to find this Hotel Mercure was well situated and close to all of the attractions we wanted to visit. The staff welcomed us with grace and good humor. The weather turned colder during our stay and our little room became stone cold. The thermostat had a fixed temperature and heat didn't seem to be rising from the radiator or air vents. We spoke with the staff and they gave us a small electric heater to put on the floor. We spent the rest of our stay turning it on and off, worried that it might start a fire in such a cramped area. We literally had to place it in the bottom of the closet. This situation did not ruin our stay but, if I returned to Nantes, I would not stay in this hotel again.

Thank you for taking the time to share your experience. We are delighted that our location and the warm welcome from our team contributed positively to your stay. We are truly sorry for the discomfort caused by the heating in your room. This situation does not reflect the standards we aim to provide. Your feedback is very valuable, and we will immediately check the heating system in that room to ensure this does not happen again. We understand your disappointment and hope you will give us another opportunity to welcome you back so we can offer you a much more pleasant experience that meets your expectations.

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Other web-users rate our hotel

  • 377 reviews 9.3/10 Location
  • 511 reviews 6/10 Room
  • 495 reviews 8.9/10 Service
  • 20 reviews 4.7/10 WiFi
  • 226 reviews 7.9/10 Breakfast
  • 173 reviews 8.2/10 Vibe
  • 125 reviews 5.6/10 Cleanliness
  • 59 reviews 5.9/10 Value

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