Mercure Nantes Centre Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,206 reviews

Mercure Nantes Centre Grand Hotel Hotel - Image 1
Mercure Nantes Centre Grand Hotel Hotel - Image 2
Mercure Nantes Centre Grand Hotel Hotel - Image 3
Mercure Nantes Centre Grand Hotel Hotel - Image 4

Description

Hotel extras

  • In the heart of the city center with an undercover private car park

  • 5 minutes from the SNCF train station by tram and 15 minutes from the airport by shuttle

  • Family Rooms and Suites

  • 24/7 in-room varied catering offer

  • A tailor-made seminar offer with a dedicated contact person

Our accommodation(s)

Hotel location

Mercure Nantes Centre Grand Hotel Hotel

4 Rue du Couedic, Accès GPS Zone Pietonne :, N 47°12'48.91" W 1°33'24.19"
44000 NANTES
France

GPS:47.214005, -1.557058

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant Carré Mercure

At Carré Mercure, enjoy market cuisine in a cozy setting. At lunchtime, starter/main course or main course/dessert for EUR19. Discover our snacks or traditional club sandwich for a quick gourmet break.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,206 reviews

Customer review rating 4.0/5

Kam L. L. L. Friends - Confirmed reviews ALL

Good location and easy access to public transport

Dear Mrs L., Thank you for your positive review. We are delighted to hear that you appreciated our convenient location and the easy access to public transportation, making it simple to explore the city and its surroundings. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Kind regards, Erin AUCHER Executive assistant

Customer review rating 4.0/5

Ivan S. L. H. Couples - Confirmed reviews ALL

Friendly staff and we greatly enjoyed our stay

Dear Mr H., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, the comfort and cleanliness of your room, and our breakfast selection. It is especially rewarding to know that our team's friendliness contributed to making your stay enjoyable. Your kind words are greatly appreciated and will be shared with our staff, who work hard to provide memorable experiences for our guests. We hope to have the pleasure of welcoming you back again soon. Kind regards, Erin AUCHER Executive assistant

Customer review rating 3.5/5

Patricia Q. Couples - Confirmed reviews ALL

Great location. The few drinks in the fridge were welcome. The bathroom was way too small and having to climb into a small bath to have a shower was totally unacceptable. The power of the water in both the shower and in the sink was totally inadequate. The servicing of the room was very poor bedclothes were pulled up but no dressing was put back on the bed which just left the room looking unmade up. Shower cap was taken away and not replaced.

Dear Mrs Q., Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated our excellent location as well as the complimentary drinks provided in the minibar. However, we sincerely regret that several aspects of your experience did not meet the standards expected from a 4-star hotel. We are truly sorry to learn that the bathroom layout and shower facilities were uncomfortable for you, and that the water pressure was below expectations. Please rest assured that your comments have been shared with our maintenance team for immediate review. We also apologize for the shortcomings in the housekeeping service. The room presentation and replacement of amenities should have been handled with far greater attention to detail. Your remarks have been communicated to our housekeeping manager to ensure these standards are reinforced with the team. Guest satisfaction is extremely important to us, and your feedback helps us improve both our facilities and our service quality. We hope to have the opportunity to welcome you again in the future and provide you with a much more enjoyable experience. Kind regards, Erin AUCHER Executive assistant

Customer review rating 3.5/5

Bill K. Couples - Confirmed reviews ALL

All good, except it would be nice to be able to plug a hairdryer in the bathroom where the mirror is! We had to borrow an extension cord via the front desk and it was barely long enough to reach.

Dear Bill K., Thank you for sharing your feedback following your stay with us. We are pleased to hear that everything went well overall. We also truly appreciate your comment regarding the lack of a convenient power outlet near the bathroom mirror. We understand how important this is for comfort and practicality, especially when using appliances such as a hairdryer. Thank you again for your valuable feedback, and we hope to welcome you back again soon. Kind regards, Erin AUCHER Executive assistant

Customer review rating 4.0/5

Anthony W. Couples - Confirmed reviews ALL

Great staff.Great location.

Dear Mr W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay, especially the breakfast and the location. We hope to see you again very soon. Sincerely, Erin AUCHER Executive asssitant

Other web-users rate our hotel

  • 644 reviews 8.9/10 Location
  • 754 reviews 6.9/10 Room
  • 762 reviews 9.3/10 Service
  • 434 reviews 7.3/10 Comfort
  • 364 reviews 8.5/10 Breakfast
  • 235 reviews 5.2/10 Cleanliness
  • 128 reviews 5.1/10 Amenities
  • 51 reviews 9.2/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Nantes