Information message

Mercure Nantes Centre Grand Hotel Hotel 4 stars

Customer review rating 4.4/5 7,069 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Mercure Nantes Centre Grand Hotel Hotel
See on a map
+ 19 Services

Hotel extras

  • In the heart of the city center with an undercover private car park

  • 5 minutes from the SNCF train station by tram and 15 minutes from the airport by shuttle

  • Family Rooms and Suites

  • 24/7 in-room varied catering offer

  • Certified ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Hairdressing salon
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 12 Meeting room(s)
  • Copy/print service available Paying

Hotel location

Mercure Nantes Centre Grand Hotel Hotel

4 Rue du Couedic
Accès GPS Zone Pietonne :
N 47°12'48.91" W 1°33'24.19"
44000 nantes
france

Tel: +33251821000

Fax: (+33)2/51821010

Check-in from 14h00

Check out up to 12h00

  • NANTES :  ALL COMMERCE

  • NANTES :  ALL Commerce

  • By plane

    NANTES ATLANTIQUE At 10.08km / 6.26 miles

  • By helicopter

    NANTES ATLANTIQUE At 15km / 9.38 miles

  • By car

    NANTES CENTRE At 10km / 6.25 miles

  • By train

    NANTES At 1km / 0.63 miles

GPS :47.214005, -1.557058

Our accommodation(s)

The hotel offers three levels of comfort, all of which are modern, functional and inviting: well-equipped Suites with a generous amount of space, Privilege Rooms with a range of additional amenities, and Standard Rooms. Our Apartment Suite has a private lounge, or maybe you'd prefer the generous proportions of the Prestige Suite.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Nespresso machine(...)

Privilege Room with 1 double bed and 1 double sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Nespresso machine(...)

Classic Room with twin beds

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

RESTAURANT 4.44

Type of cuisine: French

Dine in a quiet, cozy place and try our market dishes. At lunchtime, opt for our starter/main menu from EUR 15. If you're in a real hurry, check out our snack offer or enjoy our traditional club sandwich.

4.44

Cosy, quiet, intimate, comfy: 4.44 exudes happiness. Curled up with your partner by the fireplace or at a table, enjoy snacks, cocktails or gourmet wines as 4.44 vibrates to the sound of music;

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 205

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 112 people

Find out more

Our guest reviews for
Mercure Nantes Centre Grand Hotel Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,069 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,129 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice room but not so clean

Customer review rating 3.0/5

Kevin J. Families - 23/03/2021 Confirmed reviews ALL

The room was nice and large. But there are 2 details that are not satisfying at all: - The toilets smelled old urine - The cleaning under the coach was not good - There was a light cigarette smell inside the room

Dear Kevin J., Thank you for taking the time to tell us about your experience at the Mercure Nantes Centre Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager

Well located, room very modern

Customer review rating 4.0/5

James K. Business - 19/03/2021 Confirmed reviews ALL

Nice experience - 3 night business trip during semi confinement

Dear James K., We very much appreciate your comments regarding your stay at the Mercure Nantes Centre Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent STROZYK General Manager

Unacceptable lack of staff

Customer review rating 2.5/5

Emmanuel C. Business - 14/03/2021 Confirmed reviews ALL

Only two staff members on Thursday evening - one to manage room service and the other one for front desk - hence it was impossible to get someone on line and order for dinner which forced me to dress back and went back to the front desk to get some food ... I can understand the difficulty for hotels to survive during pandemic but if you wish to have clients you should offer them decent service

Dear Emmanuel C., Thank you for taking the time to tell us about your experience at the Mercure Nantes Centre Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager

Perfect with the condition

Customer review rating 5.0/5

B. F. Business - 31/12/2020 Confirmed reviews ALL

The experience is perfect with the COVID conditions.

Dear F. B., We very much appreciate your comments regarding your stay at the Mercure Nantes Centre Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager

Quality

Customer review rating 5.0/5

Anonymous Solo - 29/11/2020 Confirmed reviews ALL

Great location, very good staff and service. Would love to return.

Dear Jane M., We very much appreciate your comments regarding your stay at the Mercure Nantes Centre Grand Hôtel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager

Average

Customer review rating 2.5/5

Mark M. Business - 20/11/2020 Confirmed reviews ALL

I was disappointed not to get a welcome drink or welcome snack, I see no reason Covid precautions should stop that. The tea and coffee facilities were not replenished once n four days. The arrangement with the bollard was ridiculous

Dear Mark M., Thank you for taking the time to tell us about your experience at the Mercure Nantes Centre Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We took good note of your remarks and we shared them with the team to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager

Well located but far away from a Grand Hotel's expectation

Customer review rating 2.5/5

L Business - 15/10/2020 Confirmed reviews ALL

Nice hotel and very well located, Covid restrictions acceptable and understandable (no cleaning during my stay) but this does not justify the total absence of standard amenities in the room (soap, body lotion, shower cap, etc) that you expect from a 4 stars hotel. Restaurant is not existing despite the advertising

Dear Mrs G., Thank you for taking the time to tell us about your experience at the Mercure Nantes Centre Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Like you said Covid19 does not justify the total absence of standard amenities in the room, we are truly sorry for this inconvenience. Your remarks have been shared with the team to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager

Always good!

Customer review rating 4.5/5

Roseb52 Couples - 20/08/2020 Confirmed reviews ALL

Just a one night stopover in a hotel we know and trust. Great to see really sensible and effective measures in place because of Covid. Great stay!

Dear Rose B., A warm thank you for your comment, my teams and I are pleased to receive all your compliments ! We are truly happy to read that you enjoyed your stay at the Mercure Nantes Centre Grand Hotel. It will be a real pleasure to host you again and to make you feel welcome again. We hope to welcoming you soon ! Best Regards, Laurent STROZYK, General Manager

Perfect Location

Customer review rating 3.5/5

Chris H. Couples - 10/08/2020 Confirmed reviews ALL

Good size room - secure Carpark-

Dear Chris D H., We very much appreciate your comments regarding your stay at the Mercure Nantes Centre Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Normally you find all the mentioned product in your room on the courtesy tray (coffe, water, tea...) but we took all it off because of the covid. All those products are available on demand at the front desk during your stay. We are truly sorry if nobody gave you this information at your check-in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent STROZYK General Manager

Lovely room in great central location.

Customer review rating 4.5/5

David Families - 18/07/2020 Confirmed reviews ALL

We are a family of three stopping in Nantes on route to the south of France. We had a great room and were able to visit a city we had never stayed in before. The room was large and clean and the beds were huge!! We had a really good night’s sleep.

Dear Andrew C., We very much appreciate your comments regarding your stay at the Mercure Nantes Centre Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We took good note of your remark concerning the rapidity of the check-in. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager

Very well located;

Customer review rating 3.5/5

Margaux Business - 16/07/2020 Confirmed reviews ALL

For a top service, would have appreciated the hairdryer

Dear Margaux O., We very much appreciate your comments regarding your stay at the Mercure Nantes Centre Grand Hôtel. It is always a pleasure to receive positive feedback. Due to the covid19 the hairdyers has been taken off the rooms but are available at the front desk. We are very sorry if this information has not been communicated to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent STROZYK General Manager

The best middle range hotel in the hart of Nantes.

TripAdvisor rating 4.0/5

ibelenkov Business - 03/02/2020 TripAdvisor review

The best middle range hotel in the hart of Nantes. Very convenient location of the hotel in the hart of the city - 10 min. by foot to the Train Station, 2 min. walk to the central square, a lot of restaurants around. Fitness room, very good breakfast. Very friendly staff.

Dear Guest, Thank you very much for your compliments and comments following your stay in Nantes. We are pleased to read that you enjoyed all our facilities and the city of Nantes. It will be a real pleasure to welcome you again to the Mercure Nantes Centre Grand Hotel ! Best regards, Laurent STROZYK, General Manager

Very good

TripAdvisor rating 4.0/5

1Claireb Business - 17/01/2020 TripAdvisor review

Nantes is a lovely town which I had to visit as a base for a Loire Valley visit. The hotel is right in the centre of Nantes but peaceful and quiet. Very nice, comfortable rooms. Lovely reception staff. Recommended!

Dear Guest, A warm thank you for taking the time to share your experience on TripAdvisor ! We will share your compliments with all of our staff. It will be a pleasure to welcome you again in Mercure Nantes Centre Grand Hotel ! Best Regards, Laurent STROZYK, General Manager

Comfortable and colourful suite

TripAdvisor rating 5.0/5

agw1944 Couples - 31/10/2019 TripAdvisor review

Upgraded, thankfully, to a highly decorated suite ... which was comfortable despite a very small bathroom, out of keeping with the e size of the suite. The decorative scheme [orange/red] was rather too bright but I appreciated the overall grid pattern, which embraced the ceiling as well as the walls. The hotel staff were all verty helpful.

Dear Guest, We are pleased to read that you enjoyed your stay in our special artist Suite and our staff. We took good note of your remarks concerning the room and the size of the bathroom. Thank you for your feedback, we hope to have the pleasure to host you again at the Mercure Nantes Centre Grand Hotel ! Best regards, Laurent STROZYK, General Manager

Mercure Nantes

TripAdvisor rating 5.0/5

bnavarromailbox Family - 02/08/2019 TripAdvisor review

Great family room with space and large bathroom. The breakfast is various and rich. Friendly staff, ready to provide advice. Smooth process from check-in to fast checkout. Location perfect, beautiful city.

Dear Guest, Thank you very much for your compliments and comments following your stay in Nantes. We are pleased to read that you enjoyed all our facilities and the city of Nantes. It will be a real pleasure to welcome you again to the Mercure Nantes Centre Grand Hotel ! Best regards, Laurent STROZYK, General Manager

small bathroom

TripAdvisor rating 4.0/5

backpack Couples - 14/07/2019 TripAdvisor review

Check in very quick and friendly Room size average but bathroom was very small Location very good for trams and buses Airport bus stop 2 minute walk 9 euros each cross over road and go up side street with tui on corner very central

Dear Guest, Thank you for your feedback. We are glad to read that you enjoy the quality of the check-in and the central localisation of our hotel. We took note of your remark concerning the size of the bathroom and apologize for it. It will be a real pleasure to host you again at the Mercure Nantes Centre Grand Hotel. Best regards, Laurent STROZYK, General Manager

Excellent location, good value, superb room and nice staff

TripAdvisor rating 5.0/5

Mash104 Family - 30/08/2018 TripAdvisor review

The hotel was excellent and the staff were extremely helpful. The room was very spacious and clean with a lovely bathroom.The location and parking were excellent and the staff were all very friendly and helpful with their advice.

Dear Guest, Thank you for your comment. We are truly happy to read that you enjoyed your stay at the Mercure Nantes Centre Grand Hotel! It will be a real pleasure to host you during your next visit in Nantes. Best regards, Laurent STROZYK, General Manager

Very poor

TripAdvisor rating 2.0/5

danielsC85BQ Family - 23/08/2018 TripAdvisor review

The room had no furnichures, no place for your clothes, the shwoer was excellent but the bath has no space, there Arent any chairs in the room. No Minibar.The Bar of the Hotel has a very poor Service, in the hotel thare are not even one Computer for the guest .Very poor

Dear Guest, Thank you very much for taking the time to share your experience after your stay in the Mercure Nantes Centre Grand Hotel. We are truly sorry to read that your stay didn’t meet your expectations and we sincerely apologize for that. Next time we suggest you to book one of our Suites which are more spacious than the standards rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Laurent STROZYK, General Manager

Good hotel very well situated

TripAdvisor rating 4.0/5

Bernard L Family - 19/08/2018 TripAdvisor review

The staff is professional, very attentive to our satisfaction and confort and welcoming.Rooms are very comfortable, clean and quiet.Breakfast buffet is very good and with a great choices of different foods.

Dear Bernard, We are truly happy to read that you enjoyed your stay at the Mercure Nantes Centre Grand Hotel. We communicate your compliments to the entire team. It will be a pleasure to host you again ! Best regards, Laurent STROZYK, General Manager

Wonderful stay

TripAdvisor rating 5.0/5

andrewmW5522OX Couples - 06/07/2018 TripAdvisor review

After one or two not so good Accor hotels during our recent visit to France, this was a revelation. Not only had the management at Nantes read the comments we had left but they took steps to make sure we were happy at their hotel. We received a delightful upgrade and had a detailed conversation with one of the management team about the reasons for our previous unhappiness, all of which was taken on board. Brilliant. The welcome was first class, from reception onwards. We shall certainly stay in Mercure Nantes again.

Dear Andrew, A warm thank you for your comment following your stay at the Mercure Nantes Centre Grand Hotel ! We are pleased to receive your compliments concerning the quality of our staff and facilities. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the pleasure of making you feel welcome again in Nantes. Best regards, Laurent STROZYK, General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in nantes