Dear Mrs/Ms Michelle G., On behalf of our entire team at Hotel Majapahit Surabaya - MGallery Collection, thank you very much for taking the time to share your delightful review. Describing your experience as "old world luxury" captures the exact essence of what we have preserved and celebrated here since 1910. In the midst of a vibrant city, our garden courtyards and classic architecture are meant to offer an effortless sanctuary where time slows down. Knowing that you found your stay so welcoming, comfortable, and seamless to navigate brings immense satisfaction to all of us. We especially pleased that our afternoon tea and handcrafted cocktails added a special touch of relaxation to your visit. The pool area, nestled quietly beneath our heritage trees, is indeed one of our favorite spots to unwind—consider that an open invitation to carve out a few extra leisurely hours by the water during your next stay! Thank you for choosing to spend your time with us. It was our privilege to host you, and we eagerly look forward to welcoming you back for another restful retreat. With warmest regards, Kahar Salamun General Manager

Dear Mrs/Ms Eveline S., Thank you very much for your review and for choosing to stay at Hotel Majapahit Surabaya - MGallery Collection. We are truly honored that you appreciated the character of our hotel and the glimpse into the past that we strive to preserve. We sincerely apologize for the maintenance issues you noted, particularly the grouting in the shower and toilet. We understand this affects your comfort, and we have immediately reported this to our engineering and housekeeping teams for urgent attention. We are also conducting a wider check across our heritage rooms to ensure they meet the standards our guests deserve. We are also very sorry to hear about your experience with the strawberry and lychee drink and the strawberry smoothie. This is not the quality we stand for. We have informed our F&B team to inspect all frozen fruit stock immediately and to review our beverage preparation process. Please accept our apologies for this very unfortunate experience. Thank you for your understanding regarding the age and climate of the building. We are committed to maintaining the cleanliness and charm of Hotel Majapahit Surabaya - MGallery Collection while continuously improving. We would be grateful for the opportunity to welcome you back and provide you with the flawless experience you deserve. Regards, Kahar Salamun General Manager.

Dear O.-san, Thank you for your kind review. We are delighted to hear that you found your stay at our property to be one of the most pleasant during your trip, and that our staff made you feel welcome. As you mentioned, we strive to maintain this historical property in its best condition. Hospitality is always at the heart of Hotel Majapahit Surabaya - MGallery Collection, and we will be sure to share your kind review with our team. We look forward to welcoming you back for another comfortable and memorable experience at Hotel Majapahit Surabaya - MGallery Collection. Warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection.

Dear Mrs. Susan S. , On behalf of the entire team at Hotel Majapahit Surabaya - MGallery Collection, I would like to extend our sincerest gratitude for your wonderful review. We are truly delighted and deeply touched to hear that you had such a positive experience with us. It brings us great joy to know that you found our staff to be very good, your room and facilities to be great, and that the overall atmosphere of the hotel felt lovely, welcoming, and homely. Creating an environment where our guests feel comfortable, cared for, and at home is at the very heart of our hospitality. To hear that we have achieved that for you is the greatest reward for our team, who work so hard every day to uphold the legacy and warmth of this historic hotel. Hotel Majapahit Surabaya - MGallery Collection is more than just a place to stay - it is a piece of history, and we are committed to ensuring that every guest who walks through our doors feels the charm, elegance, and genuine Indonesian hospitality that we are known for. Thank you again for your kind words and for choosing to stay with us. We sincerely look forward to the opportunity to welcome you back and create more beautiful memories for you in the future. With warmest regards, Kahar Salamun General Manager

Dear Mrs Henny G. L. , On behalf of the entire team at Hotel Majapahit Surabaya - MGallery Collection, I would like to express our deepest gratitude for your beautiful review. We are truly delighted and honored to hear that you found our hotel beautiful, our service excellent, and our breakfast delicious. Comments like yours inspire our team to continue upholding the legacy of hospitality that Hotel Majapahit Surabaya - MGallery Collection has been known for since 1910. As a heritage hotel, we take great pride in preserving the charm, elegance, and history of this landmark while ensuring our guests receive the warm and attentive service that makes them feel at home. It makes us especially happy to know that we succeeded in creating that experience for you. Thank you so much for saying that you will stay with us again on your next visit to Surabaya. We are already looking forward to welcoming you back and to having the pleasure of serving you once more at Hotel Majapahit Surabaya - MGallery Collection. With warmest appreciation, Kahar Salamun General Manager

Dear Ms. Sophie J. , Thank you for your review and for choosing to stay at Hotel Majapahit Surabaya - MGallery Collection. We are grateful that you generally enjoyed your experience with us. However, we are truly sorry to hear that the room condition did not meet your expectations, and that you found it shabby, dated, and with some stained areas. This is not the standard we aim for. As a historic heritage hotel since 1910, we are committed to preserving the unique character and charm of the building. At the same time, we understand the importance of modern comfort and impeccable cleanliness. Your feedback regarding cleanliness and maintenance has been taken very seriously. We have immediately shared this with our housekeeping and engineering teams for a thorough inspection and to address the stained and shabby areas you mentioned. We also understand your point about the 5-star rating. While we are part of MGallery Collection, our greatest pride is in offering historic charm combined with heartfelt service. We are currently in the midst of ongoing refurbishment plans to refresh our rooms and public areas. Thank you again for your honest feedback. It helps us improve. We sincerely hope to welcome you back in the future to experience the improvements we are making at Hotel Majapahit Surabaya - MGallery Collection. Regards, Kahar Salamun General Manager.

Dear H. Zhifen, Thank you for your kind review. We are delighted to hear that you enjoy your honeymoon trip. As you mentioned, we strive to maintain this historical property in its best condition to bring all of our guests to the early 20th century. Hospitality is always at the heart of Hotel Majapahit Surabaya - MGallery Collection, and we will be sure to share your kind review with our team, especially the man you mentioned at our reception. We look forward to welcoming you back for another comfortable stay, and our great coffee and soup will greet you at breakfast during your next visit to Hotel Majapahit Surabaya - MGallery Collection. Warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection.

Dear Ms Alia K. , Warmest greeting from Hotel Majapahit Surabaya MGallery Collection, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed our location, facilities, service, and team, and that you had a comfortable stay with us. We truly appreciate your constructive feedback regarding room updates and bathroom renovations. Preserving our charm while updating our spaces is important to us, and your notes have been shared with our management team for future planning. Once we very appreciate for your insight and bringing this to our attention. We warmly look forward to welcoming you back soon and ensuring your next stay is even more comfortable and enjoyable Warm regards, Kahar Salamun General Manager

Dear Mr. A. Aklif, Thank you for staying with us for 3 nights at Hotel Majapahit Surabaya - MGallery Collection, and for taking the time to share your feedback. We appreciate your honesty. We understand that there is always room for us to improve, and your comment is a valuable reminder for us to do better. We would be truly grateful if you could share even a few of the areas you felt could be enhanced. Your insights will help us directly, and we are committed to learning from every guest experience to make Hotel Majapahit Surabaya MGallery even better. We value that you chose to stay with us, and we sincerely hope to have the opportunity to welcome you back and provide you with an experience that exceeds your expectations next time. With warm regards, Kahar Salamun General Manager