ibis Toulouse Purpan 3 stars

Customer review rating (ALL Rating) 4.1/5 690 reviews

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1 Rue Jean Viollis, 31300 TOULOUSE, France

Description

Hotel extras

  • 24-hour CATERING SERVICE available

  • Free and enclosed car park with digicode access

Our accommodation(s)

Hotel location

ibis Toulouse Purpan

1 Rue Jean Viollis
31300 TOULOUSE
France

GPS:43.613667, 1.395948

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SHAKER

Non contractual photo

Our La Compagnie Bistrot Purpan serves delicious dishes in the dining room, your own room or on the terrace... Perhaps you would like to pair it with a glass of wine from our selection. Bon appetit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  690 reviews

TripAdvisor Rating  3.8/5  232 reviews

good staff

Customer review rating 4.5/5

Daniel Business - Confirmed reviews ALL

just one night but everything ok in particular receptionist as it is only the person I met.

Nous vous remercions d’avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis que vous ayez apprécié l’accueil de notre réceptionniste et la qualité de votre séjour. Votre satisfaction est notre priorité et il est agréable de savoir que notre équipe a contribué à rendre votre passage agréable. Nous prenons également en compte vos remarques concernant le rapport qualité-prix et nous nous efforcerons de toujours améliorer nos services afin d’offrir à nos clients la meilleure expérience possible. Nous espérons avoir l'opportunité de vous accueillir à nouveau dans notre établissement lors de votre prochain séjour, et à bientôt ! Cordialement,

Easy stay

Customer review rating 4.0/5

Wdc Couples - Confirmed reviews ALL

Good hotel to stay on, well communicated, very helpful staff that helps with everything. Breakfast disappointing, expensive.

Good morning, Thank you for taking the time to share your experience. We are delighted that you found our hotel well located and appreciated the welcome and help of our team. Your satisfaction is our priority, and we are happy to have been able to meet your expectations on these points. However, we are sorry that the breakfast did not meet your expectations, particularly in terms of value for money. Your feedback is valuable and will allow us to continue to improve this service. We hope to have the pleasure of welcoming you again for an even better experience.

Another Enjoyble Stay

Customer review rating 4.0/5

Chris W. Couples - Confirmed reviews ALL

When I was making the booking your App kept crashing at the payment stage. I tried to complete a booking several times over 2 days (Dec 29 and Dec 30), and eventually used the website to book. On arriving at Purpan, I had 4 bookings in your system - which I am sure cost you 3 rooms you could have booked out judging by how full the hotel was. The overall checkin/stay/check out was fine. You have a blockage in the waste water pipes as both the shower and sink backed up and were slow to drain - I reported this at checkout. I like the location and simpilicity of the hotel when travelling, so will use the hotel again

Cher Chris W., Merci d’avoir pris le temps de partager votre expérience détaillée suite à votre séjour à l’Ibis Toulouse Purpan. Nous sommes ravis que vous ayez globalement apprécié votre séjour, notamment la localisation de l’hôtel, la simplicité de nos services, ainsi que l’accueil et la qualité du petit-déjeuner. Nous regrettons sincèrement les désagréments que vous avez rencontrés lors de la réservation et dans votre chambre. Nous sommes désolés pour les problèmes techniques liés à notre application, qui ont causé des réservations multiples. Nous allons transmettre vos retours à notre équipe technique pour éviter que ce genre de situation ne se reproduise. Concernant les problèmes de plomberie dans la salle de bain, nous vous remercions de nous les avoir signalés. Nos équipes de maintenance ont été informées et travaillent activement à résoudre ce problème. Nous notons également vos retours concernant les initiatives de durabilité. Nous continuons à améliorer nos pratiques dans ce domaine et apprécions vos observations constructives. Nous espérons que, malgré ces inconvénients, vous continuerez à choisir notre hôtel pour vos prochains séjours. Nous serions ravis de vous accueillir à nouveau et de vous offrir une expérience encore meilleure. Bien cordialement, L’équipe de l’Ibis Toulouse Purpan

Convenient location to connect to tram

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very good as usual. But a bit of bad smell in the lobby at the evening.

Hello Heinrich, Thank you very much for your detailed feedback. We are pleased that you found our hotel well-located and that you enjoyed the comfort of your room, as well as the quality of our team, especially the person who served you at breakfast. We regret that you encountered an unpleasant odor in the lobby in the evening. Rest assured, we will investigate this issue and take the necessary steps to resolve it promptly. We look forward to welcoming you again and providing you with an even better experience. Best regards, The Ibis Toulouse Purpan Team

Reasonable

Customer review rating 3.0/5

Jim Friends - Confirmed reviews ALL

Nice room, ok breakfast, good travel links. There for 4 different days... The smell on entry was disgusting for 3 of them, no matter what time of day I entered.

Good morning Jim, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the room, breakfast, and convenient travel links. However, we sincerely apologize for the unpleasant smell you encountered during your stay. This is certainly not the experience we aim to provide, and we will investigate the issue immediately to ensure it doesn’t happen again. Your feedback is valuable, and we hope to have the opportunity to offer you a much better experience on your next visit. Kind regards, The Ibis Toulouse Purpan Team

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Other web-users rate our hotel

  • 234 reviews 9.5/10 Location
  • 505 reviews 6/10 Room
  • 424 reviews 9.1/10 Service
  • 200 reviews 7.9/10 Breakfast
  • 196 reviews 6.5/10 Cleanliness
  • 89 reviews 3.3/10 Food
  • 58 reviews 8/10 Vibe
  • 5 reviews 3.6/10 Bar

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