ibis Toulouse Purpan 3 stars

Customer review rating (ALL Rating) 4.1/5 727 reviews

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1 Rue Jean Viollis, 31300 TOULOUSE, France

Description

Hotel extras

  • 24-hour CATERING SERVICE available

  • Free and enclosed car park with digicode access

Our accommodation(s)

Hotel location

ibis Toulouse Purpan

1 Rue Jean Viollis
31300 TOULOUSE
France

GPS:43.613667, 1.395948

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SHAKER

Non contractual photo

Our La Compagnie Bistrot Purpan serves delicious dishes in the dining room, your own room or on the terrace... Perhaps you would like to pair it with a glass of wine from our selection. Bon appetit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  727 reviews

TripAdvisor Rating  4.0/5  231 reviews

Reasonable

Customer review rating 3.0/5

Jim Friends - Confirmed reviews ALL

Nice room, ok breakfast, good travel links. There for 4 different days... The smell on entry was disgusting for 3 of them, no matter what time of day I entered.

Good morning Jim, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the room, breakfast, and convenient travel links. However, we sincerely apologize for the unpleasant smell you encountered during your stay. This is certainly not the experience we aim to provide, and we will investigate the issue immediately to ensure it doesn’t happen again. Your feedback is valuable, and we hope to have the opportunity to offer you a much better experience on your next visit. Kind regards, The Ibis Toulouse Purpan Team

Customer review rating 4.0/5

A. D. Solo - Confirmed reviews ALL

Satisfait

Bonjour, Merci beaucoup pour cette belle note ! Nous sommes ravis que vous ayez apprécié votre séjour chez nous. Si vous avez des suggestions ou des remarques pour améliorer encore votre expérience, n’hésitez pas à nous les partager. Nous serions ravis de vous accueillir de nouveau lors de votre prochain passage. Cordialement, L'équipe Ibis PURPAN

Good stay

Customer review rating 5.0/5

Elise Solo - Confirmed reviews ALL

Arrived very late in the evening. Taxi from airport took me to door of hotel. Receptionist on duty. Room clean and comfortable. Tram stop across the road. Staff helpful in giving directions. All good.

Dear ELISE J., Thank you for sharing your experience! We're glad to hear that you had a good stay and that everything went smoothly, even with your late arrival. It's great to know that you found the room clean and comfortable and that our staff was helpful in providing directions. We hope to welcome you back on your next visit! L'équipe réception

Good Location but room below standard

Customer review rating 2.0/5

Emma Families - Confirmed reviews ALL

Dissapointed to ve writing a bad review as we've stayed in many Ibis and enjoyed. The staff amd reception area was good, however the room was huge disappointment. The bed was one of the most uncomfortable I've ever experienced, incredibly thin and dipped into the middle. Only one pillow each which were slso incredibly thin, in other hotels we've at least had the option of additional. The curtains had holes in them which looked like they were made by a cigarette. The bathroom had flies within it and whilst was clean there was rust and dirt around the bath (not something a cleaner could solve more maintenance).

Dear EMMA M., Thank you for taking the time to share your experience. We are sorry to hear that your stay did not live up to your expectations. Your feedback is invaluable and will help us to improve our services. We sincerely regret the inconvenience you experienced with the comfort of the room and the facilities. We have taken note of your comments regarding the bed, pillows, curtains and the state of the bathroom. Please be assured that we will take the necessary steps to resolve these issues immediately. We hope you will give us another chance to provide you with a more pleasant experience in the future. Translated with DeepL.com (free version)

Below expectation stay

Customer review rating 1.5/5

Stephen M. Business - Confirmed reviews ALL

Air conditioning united leaked water which was a constant dripping during the night, informed reception no other room available. Did not have a good night sleep with the dripping sound. My company did get reimbursement for the night. I will not be staying at this hotel again, a bit tired and old with limited food options

Dear STEPHEN M., We are sorry to hear that your stay did not live up to your expectations. We sincerely apologize for the inconvenience caused by the air conditioning leak and the resulting noise. Your comfort is our priority, and we regret that we were unable to offer you a satisfactory solution at the time. We take your comments very seriously and will work on the points you mentioned.

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Other web-users rate our hotel

  • 246 reviews 9.3/10 Location
  • 524 reviews 6.3/10 Room
  • 447 reviews 8.9/10 Service
  • 6 reviews 0/10 WiFi
  • 211 reviews 6.7/10 Cleanliness
  • 205 reviews 7.8/10 Breakfast
  • 97 reviews 3.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.