ibis Toulouse Purpan 3 stars

Customer review rating (ALL Rating) 4.1/5 775 reviews

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Description

Hotel extras

  • 24-hour CATERING SERVICE available

  • Free and enclosed car park with digicode access

Our accommodation(s)

Hotel location

ibis Toulouse Purpan

1 Rue Jean Viollis
31300 TOULOUSE
France

GPS:43.613667, 1.395948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SHAKER

Non contractual photo

Our La Compagnie Bistrot Purpan serves delicious dishes in the dining room, your own room or on the terrace... Perhaps you would like to pair it with a glass of wine from our selection. Bon appetit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  775 reviews

TripAdvisor Rating  4.0/5  228 reviews

Below expectation stay

Customer review rating 1.5/5

Stephen M. Business - Confirmed reviews ALL

Air conditioning united leaked water which was a constant dripping during the night, informed reception no other room available. Did not have a good night sleep with the dripping sound. My company did get reimbursement for the night. I will not be staying at this hotel again, a bit tired and old with limited food options

Dear STEPHEN M., We are sorry to hear that your stay did not live up to your expectations. We sincerely apologize for the inconvenience caused by the air conditioning leak and the resulting noise. Your comfort is our priority, and we regret that we were unable to offer you a satisfactory solution at the time. We take your comments very seriously and will work on the points you mentioned.

Purpan

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Parfait

Monsieur L., Merci beaucoup pour votre commentaire ! Nous sommes ravis de savoir que vous avez trouvé votre séjour parfait. Au plaisir de vous accueillir de nouveau à l'Hôtel Ibis Toulouse Purpan ! L'équipe réception.

Customer review rating 1.5/5

A. Families - Confirmed reviews ALL

The receptionist that checked us in is unprofessional, unpleasant and wasn't really helpful. But the receptionist who was there at our checkout was just perfect!

Cher EZANA A., Merci d'avoir pris le temps de partager vos impressions sur votre récent séjour dans notre hôtel. Nous sommes désolés d'apprendre que votre accueil à l'arrivée n'a pas été à la hauteur de vos attentes. Ce n'est pas le niveau de service que nous souhaitons offrir à nos clients, et nous allons prendre des mesures pour nous assurer que cela ne se reproduise plus. Nous sommes ravis de savoir que votre expérience lors du départ a été positive et que notre réceptionniste a su répondre à vos attentes. Nous lui transmettrons vos compliments, car cela nous encourage à continuer à améliorer notre service. Votre feedback est extrêmement précieux pour nous, car il nous aide à identifier les points à améliorer et à nous assurer que tous nos clients vivent une expérience agréable et accueillante. Nous espérons avoir l'occasion de vous accueillir de nouveau et de vous offrir un service irréprochable du début à la fin de votre séjour.

Great location

Customer review rating 3.5/5

Jeff B. Couples - Confirmed reviews ALL

Very close to airport. Close to domestic shopping. Very convenient to light rail into Toulouse.

Dear JEFFRY B., We very much appreciate your comments regarding your stay at the ibis Toulouse Purpan . We're delighted that our location close to the airport and local shops, as well as our easy access to the Toulouse tramway, helped make your stay a pleasant one. We look forward to welcoming you back soon!

Perfectly located

Customer review rating 5.0/5

Constance L. Business - Confirmed reviews ALL

Everything went smoothly, the staff is very friendly and efficient, the room is small but functional and cozy and the bed comfortable.

Dear Constance L., Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location, friendly and efficient staff, and found your room both functional and cozy. It's great to know you had a comfortable stay with us. We look forward to welcoming you back in the future! Reception Team.

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Other web-users rate our hotel

  • 278 reviews 9.2/10 Location
  • 598 reviews 6/10 Room
  • 482 reviews 8.8/10 Service
  • 9 reviews 5.2/10 WiFi
  • 230 reviews 6.5/10 Cleanliness
  • 222 reviews 7.7/10 Breakfast
  • 115 reviews 3.6/10 Food

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