Novotel Toulouse Purpan Airport Hotel 4 stars

The whole stay was excellent with attentive staff and very efficient airport transfers. We thank you for organising the extra two weeks parking. However our checkout spoiled your efficiency. Firstly our bill was sixty five euros in excess of what it should have been. We had breakfast added to our bill even though we had not either booked or taken it, we had two bar bills for 24 euros but only one had been signed by us, the second was identical, unsigned and issued three minutes after the first and had been added unsigned to our account. These issues were eventually sorted. In addition, even though we had emailed confirmation of our extra two weeks parking, your receptionist informed us that your email was not valid and even instructed me to ring one park to rebook ! This I refused to do and eventually our email confirmation was accepted grudgingly by your receptionist. It was a pity we had this problem at checkout as otherwise your staff were excellent and we would ask you to thank those that provided service to us.

Everything was first class. I arrived in Toulouse in the early hours of the morning and the hotel very kindly allowed me to check in at 8 a.m. The room eas excellent and I had no trouble catching up.on my sleep. The dining room offers a limited but very good menu at a verh reasonable price with excellent service.

Made very welcome, as usual, with a very enjoyable meal in the restaurant.

As always, perfect

very good

Staff at the reception made the stay even better.

Friendly staff. Efficient check in. Excellent navette service. Restaurant also very good. Have stayed here many times over the years always a good experience

Excellent hospitality, spacious rooms and excellent food- especially the burger!

Overall, the hotel services are good, good breakfast, good products, good attendance. But I got a bad experience, it was a strong smell ambient in my room, like miss of fresh air since a long time.

Excellent as always, and our dogs made to feel very welcome.

Nice hotel right not far from the tram station. Close to the airport if you have business meetings or coming down to Airbus. Staff is great and very helpful. Had a great service from Benjamin at the bar. Professional, efficient and friendly. Food and drinks are good with reasonable prices for an hotel. Rooms need renovation as well as common areas on the floors.

I'm used to stay in that hotel for business purpose. Though the hotel is a bit far from Airbus locations, shuttle service is OK. Good dynamic team

I feel that ,booking a room for two adults, it’s a bit mean to only provide one welcome drink, one bottle of water in the room, as if it’s set up because we only have one Accor card. We always travel together so don’t need two cards. I felt that the restaurant has become a little too upmarket, and there wasn’t really anything that my teenage grandchildren would have wanted. It was very good food, but you used to make wonderful hamburgers!

Fine and comfortable

Very good staff, the location of hotel is good for my business. However, there has been issue with WiFi for 1 day which is very strange. I am not sure about the frequency of the munu change since I see the same menu during my last stay 2 months before. I would request to include 1 more chicken item as well in the menu.