Novotel Toulouse Purpan Airport Hotel 4 stars

As always, no bad suprise, friendly welcome

Hotel & restaurant are good - however room was noisy at the strat of the night & early morning(road & airport nearby). People can tell this is due to hotel location, however Pullman that is nearer from the airport has done a better job to reduce outside noise in the room.

We had a nice family dinner in your restaurant on site

family room plus car concierge while on holidays. very good value for money

Well located hotel, comfortable with a nice and available staff.

friendly staff and very comfortable

Overall, really good. Lovely staff and the chef cooked us an omelette which was not on the menu. On arrival I was given a voucher for a free drink - for me only. My wife was not included. I would have thought that, as we were sharing a room and were both Accor members, the voucher would have included a complimentary drink for two. I was quite surprised really and when I queried it at reception, they confirmed it was only for one person.

Has all the luxury you need and expect from a Novotel. The building is a bit old fashioned, but the services & gym are good.

The whole stay was excellent with attentive staff and very efficient airport transfers. We thank you for organising the extra two weeks parking. However our checkout spoiled your efficiency. Firstly our bill was sixty five euros in excess of what it should have been. We had breakfast added to our bill even though we had not either booked or taken it, we had two bar bills for 24 euros but only one had been signed by us, the second was identical, unsigned and issued three minutes after the first and had been added unsigned to our account. These issues were eventually sorted. In addition, even though we had emailed confirmation of our extra two weeks parking, your receptionist informed us that your email was not valid and even instructed me to ring one park to rebook ! This I refused to do and eventually our email confirmation was accepted grudgingly by your receptionist. It was a pity we had this problem at checkout as otherwise your staff were excellent and we would ask you to thank those that provided service to us.

Everything was first class. I arrived in Toulouse in the early hours of the morning and the hotel very kindly allowed me to check in at 8 a.m. The room eas excellent and I had no trouble catching up.on my sleep. The dining room offers a limited but very good menu at a verh reasonable price with excellent service.

Hotel with new Novotel style makes it more attractive than before Very friendly and welcoming staff A bit out of the city Menu of the restaurant offers variety and moderate price Pleasant possibility to have dinner close to the pool on an terrasse outside Bed is comfortable, bedroom nd bathroom offer comfort but are a bit standardized even though style is not unpleasant

Needs to gps to access, location is convenient for Blagnac airport. Average NOVOTEL design, receptionist were nice both arriving and leaving, breakfast was fair. Large car park but very compacted swimming pool area

Perfect location, just 10 minutes by public transport (buses, trams) to Arenes (metro). Excellent connection to the Airport Terminal by free shuttle ( 10mn drive). Quiet green area. Big shopping mall five walking minutes from the Hotel.

I was expecting much more from a Novotel... The room was not very clean and one towel was dirty...I seen it in the morning and told the reception. But the worst part: as soon as I arrived, I had to offer my credit card for them as a guarantee. They "just blocked" 150 euro. As soon as my husband arrived later in the evening, we payed with his credit card all the services- room and restaurant. Guess what???? They debited both cards and when I called them to solve the problem, they said it is my bank who "doesn't understand" that they just blocked the money for guarantee! And the solution is that I have to wait untill they hopefully do the effort to solve the problem! Do I need to tell you who pays for all international banking commissions? Novotel, of course...in my dreams!

friendly and helpful stafffree shuttle to airport and backclose to bus line providing easy access to city centre via metro and only 4 euros return ppgood breakfastdinner menu reasonable quality and value for moneyquiet nights for sleep, mattress comfortable fridge in room, and safe,although we did not use it, a small swimming pooloutside patio for dinning, with good weather very pleasant in the morning for breakfast only downside, carpet in bedroom has seen better days and really needs replacing, looked unclean and smelled