ibis Toulouse Blagnac Airport Hotel 3 stars

Due to lockdown, all meal services become room service. However for dinner service, it is very slow and not on time. Example: On my second night, Ordered on 18:35 for Asap delivery. Estimated time 19:15, but not delivered until 19:45. At 19:40, I called the front desk but the reply was « I would be called once it’s really » and no further info was given. The hotel restaurant is a Grill restaurant, when the dish is finally really to pick up, it is a bit cold already. The quality is worse than my past experience in this restaurant chain.

Nice stay in this Ibis. Comfy bed but never a fan of the portaloo style shower/toilet. We had problems with the power continually going off. Happened 3 times before we got room next door. The free drink voucher as a silver member is disappointing- if you are going to give a free drink make it proper! Small beer or water or juice is not worth raising hopes for.

Stayed only one night, and chose this hotel for its proximity to the airport (early flight). I was able to have breakfast at 4.30am. Very friendly and professional staff, and covid-19 measures clear and well applied.

Location and rooms are great. Overall a good experience. Dinner efficiency could be improve (long long wait, almost half of the menu was out of stock, no Magret, which is such a pity for Toulouse, we ended with our meat served without any sauce at all, come on ! When we ordered it was « there is only pepper sauce left », it wasn’t what we wanted but fine. It came out of the kitchen with « sorry we ran out of pepper sauce as well ») Very very disappointing Breakfast was average but the COVID situation made everything too slow but we understand the new process makes the wait longer but it is all about protecting the customer.

Perfect location, great services and staffs, brilliant to be able to leave the car and have a shuttle service too.

A nice area. Nice hotel

Convenient location, easy access, friendly staff and caring management. A benchmark!

Overall is good. We are travellers and a one night stay is sufficient before flying out Toulouse. We had good meal in the bar. I guess the only negative issue is the reservation issue. We first booked and paid for a room online and received an acceptance and confirmation email saying all well and reserved. Around an hour later I receiver another email saying my reservation was not successful and the room had not been reserved. So I made another booking and paid as if I had done in the first time. When we arrived, the counter told us we had booked and paid twice and implied we have to pay for the 2 bookings. Later he suggested we can use the double booking to credit the next time. We were not happy as you can imagine as it is not our fault to double book and we were not happy to decide then to come back using the credit in the next few months as we don't even have fixed travelling plan yet. However, when I shew the counter staff my email received from the hotel stating the first reservation is not successful but the money is taken from my credit card, then the staff said he will refund us. However, we have not received any written email/letter to confirm that the hotel has not already charged us for that unsuccessful 'doubled booking'. It would be extremely helpful if you can follow up and send us the confirmation email stating my credit card is not charged. Thanks Raymond and Deirdre

calme

Surprised that it was charge 2 times 5 euro for pick up / drop off at airport. Room was expensive and less quality ! I was provided a room for handicapped! They did not provide a welcome drink voucher based on my status.

Very good service

We stay at the same hotel every year before traveling. The hotel was completely full, I had booked early enough, but the price was very high for such a small room. We also had some charcuterie and a bottle of wine, but our bill was over $200.

The receptionist was the only good thing we experienced. The room was smelling like "old used socks", the sink had awful smell, lots of moskitos in the room (before we even opened the window). Another good thing is the price and proximity to the airport.

I am getting botd saying this! Ilyes and ALL the staff are attentive, courteous and professional. It is NOT a Sofitel, BUT, the service levels are the same!! Obviously good management and an ability to keep good members of a team!

The staff of the hotel makes you feel really welcome. The room is (too) small, but there is everything you need (hairdryer included). The location was excellent for us and the restaurant "Courte Paille" next door just all we needed.