ibis Toulouse Blagnac Airport Hotel 3 stars

Location and rooms are great. Overall a good experience. Dinner efficiency could be improve (long long wait, almost half of the menu was out of stock, no Magret, which is such a pity for Toulouse, we ended with our meat served without any sauce at all, come on ! When we ordered it was « there is only pepper sauce left », it wasn’t what we wanted but fine. It came out of the kitchen with « sorry we ran out of pepper sauce as well ») Very very disappointing Breakfast was average but the COVID situation made everything too slow but we understand the new process makes the wait longer but it is all about protecting the customer.

Perfect location, great services and staffs, brilliant to be able to leave the car and have a shuttle service too.

A nice area. Nice hotel

Convenient location, easy access, friendly staff and caring management. A benchmark!

Overall is good. We are travellers and a one night stay is sufficient before flying out Toulouse. We had good meal in the bar. I guess the only negative issue is the reservation issue. We first booked and paid for a room online and received an acceptance and confirmation email saying all well and reserved. Around an hour later I receiver another email saying my reservation was not successful and the room had not been reserved. So I made another booking and paid as if I had done in the first time. When we arrived, the counter told us we had booked and paid twice and implied we have to pay for the 2 bookings. Later he suggested we can use the double booking to credit the next time. We were not happy as you can imagine as it is not our fault to double book and we were not happy to decide then to come back using the credit in the next few months as we don't even have fixed travelling plan yet. However, when I shew the counter staff my email received from the hotel stating the first reservation is not successful but the money is taken from my credit card, then the staff said he will refund us. However, we have not received any written email/letter to confirm that the hotel has not already charged us for that unsuccessful 'doubled booking'. It would be extremely helpful if you can follow up and send us the confirmation email stating my credit card is not charged. Thanks Raymond and Deirdre

calme

Surprised that it was charge 2 times 5 euro for pick up / drop off at airport. Room was expensive and less quality ! I was provided a room for handicapped! They did not provide a welcome drink voucher based on my status.

Very good service

Hotel provides what you need for a business trip, clean functional rooms, good food in a relaxed environment. Additionally for those travelling on early or late flights, it is near the airport, has its own shuttle service and the breakfast is available from 4am, evening meals until 11pm.

Very good stay at Ibis Hotel Toulouse Blagnac, staff very friendly and good service. only negative comment I have is the need to pay an extra 5€ for the airport shuttle (other hotels do not add this fee)

Stayed for 1 night in a small non smoking room that smelt of tobacco smoke. Breakfast was not impressive. would not lie to stay more than 1 night.

Efficient and quiet with friendly staff.

the personnel is very helpful and kind and easily goes the extra mile to make the guest feel welcome and cared for

Excellent

wonderful staffs, clean room, great parking space