Aparthotel Adagio Genève Saint Genis Pouilly 4 stars 
Customer review rating 4.2/5 
1,034 reviews
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Hotel extras
Located 10 minutes from CERN and the ZIMEYSA district, and 15 minutes from Geneva airport
Free shuttle (airport, CERN, Meyrin, Zymesa) upon reservation and subject to availability
24-hour fitness room
Léon de Bruxelles restaurant
Outdoor car park with charging terminals for electric cars
Services in the hotel and nearby
Check-in from 15h00
Check out up to 11h00
Paying
Hotel location
Aparthotel Adagio Genève Saint Genis Pouilly
67 Avenue du Mont Blanc
01710 thoiry
france
Check-in from 15h00
Check out up to 11h00
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 5
Maximum size: 177 m²
Maximum capacity: 150 people
Maximum banquet capacity: 100 people
Our guest reviews for
Aparthotel Adagio Genève Saint Genis Pouilly
100% genuine reviews from our guests
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TripAdvisor Rating
175 reviews
A host of errors but we still enjoyed our holiday
Customer review rating 1.0/5
Sarah Families - 14/08/2020 Confirmed reviews ALL
On arrival, we were told that there was only one room between our two families. After little apology & much discussion, our second room ‘appeared’ & my elderly in-laws moved into a smaller room than booked. This room had broken air conditioning, tough with temperatures in mid-30s so thankfully they moved after a couple of nights when the floors flooded from the dodgy air-con unit. They were subsequently charged full price for their stay. Our room should have been booked for my husband and me and our 2.5 year old, but there was no bed for her, nor were there towels or breakfast. Luckily we were given extra hand towels & breakfast on request and she fitted into a travel cot that the hotel provided in flat pack form after we requested it & we managed to push into the tiny luggage room without being able to shut the door. Not sure how the room could have housed 3 people - no sofa bed as we had expected. Our bed was fine - bit saggy in the middle. Breakfast was provided in bags on collection or to the door. Content and quality varied but mainly consisted of mini pastries & tasty rolls - we were told on different days that they’d run out of fruit purée, jam, juice etc. We were given coffee a few times despite requesting other drinks, and given half-baked patisseries one day. Initially, our air-con was brilliant but it started breaking down after 4 nights, leaking puddles onto the floor. After the drop in temperature outside & to avoid even more hassle we didn’t report this. Nice to have a kitchen although only 2 of everything (cutlery & crockery) & it was supposed to be a room for 3. We expected some cleaning (limited due to covid) eg removal of rubbish but got none all week. Cosy lighting, good tv. Shower sprayed all over the floor out into the hallway but was nice & hot! Handy laundry room. Key cards seemed to work only sporadically, needed to try 6 or 7 times or get reprogrammed. Restaurant Leon next door was great - reasonable prices, quality food & friendly staff (seemed to be the same staff as the hotel). La Casanova pizza/pasta place only 300m away also very pleasant with nice play park for children. St Genis-Pouilly was a mile walk mainly uphill past lots of roadworks. Not a particularly exciting place but had a few restaurants, bakery etc, 2 small play parks. Hard to recommend the hotel sadly due to the masses of issues encountered!
Pleasant, tranquil stay
Customer review rating 5.0/5
Susan Solo - 17/03/2020 Confirmed reviews ALL
The staff were very courteous and helpful. I requested a quiet room on the top floor and had a very restful week which was much needed prior to a long journey by car. The bed was very comfortable and it was nice to have a separate dressing room.
I did not receive the rooms I'd booked, yet paid for them.
Customer review rating 0.5/5
Anat J. Families - 31/12/2019 Confirmed reviews ALL
We were disappointed and shocked to find that the rooms we booked months in advance and were confirmed again by email 2 days before our arrival were not available. We are a family of 2 adults and 3 children and specifically ordered these rooms , appt for 4+ studio, so that we can split up such that each child will sleep with an adult and no child will be left alone in a foreign country in a hotel room. Upon arrival the receptionist said that the appt is not available (despite having been confirmed) and she will give us 3 studios for 2, at different floors. We explained that this is of no use to us as we can’t split 2 adults into 3 rooms, and asked for an extra bed in one of the studios. The receptionist said that this is not possible and argued that we get 3 good rooms. We said that we can’t use the third room and will only use 2 studios and need an extra bed in one of them for a child. The receptionist insisted to give us 3 studios and made us pay the whole fee through booking as though we had received the appt for 4 plus studio, while in fact we received 2 studios. Around 21:30, After we made a scandal, insisting that a child can’t sleep alone in a hotel the receptionist made some calls and agreed to bring a folding small bed. She pushed it into the room (unmade) and left. This long unpleasant saga which had taken very long time was a bitter way to finish our vacation. The morning receptionist promised we would be credited for the difference in rates between the rooms we booked and the rooms we;d received in practice (about 50 Euros), but we received a notification a day after that we will not receive this refund and can have a discount on future stay. This is very disappointing. We realize that problems can occur, but the hotel should take responsibility for it.
dear Guest, thank you for your stay in our hotel, Our team and i want to apologize to you, we had a big last minute heating problem in our apartments and seeing that you are accompanied by children, we could not give you this room, we preferred you give 3 rooms instead of two with enough room for all your family and adding breakfast for free, I still want to apologize and we will make up for it if you want to give us a second chance during a possible future stay. Please understand that we didn’t want to disturb you on purpose, our intention was to find the better solution and satisfy you with the best way, we are in the process of solving this heating problem, but we are a hotel with 81 rooms and we are trying to resolve any problem as quickly as possible. Ben Ouahada Fadi Sales Manager
moyen
Customer review rating 2.5/5
R. Solo - 29/12/2019 Confirmed reviews ALL
hotel necessitant refection
cher BERNARD-STEPHANE R., Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions suite à votre récent séjour à notre Hôtel. Vos commentaires nous sont très précieux, et nous permettent de nous améliorer chaque jour. Sachez que nous avons de beaux projets dans l'avenir. Mon équipe et moi-même espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Sincèrement, Ben Ouahada Fadi Chef De Reception
Ok stay
Customer review rating 3.0/5
Anonymous Families - 14/11/2019 Confirmed reviews ALL
Ok for short periods. The rooms are cleaned weekly but it's not a deep cleaning. The heating was broken and we were given electric heaters. They worked well because it was not too cold yet. Reception staff was friendly. Kitchen is very small, fine for warning up food but not for any real cooking
Dear Maria GIULIA C., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Genève Saint-Genis-Pouilly. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed we are in the process of renovating our rooms as well as the heating system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Angelo Front Office
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