Aparthotel Adagio Genève Saint Genis Pouilly

I am Staying here tonight (23rd July) as a part of star tours tour package. The staff just opens my door (while I was changing) and I freak out. Had the worst 2 seconds of my life. The door can be opened from outside. There is no safety lock inside. NOT SAFE FOR SOLO WOMEN PASSENGERS. The person who opened my door is Mathew. The wanted to change my room, but after a heavy day, checking out tomorrow morning, didn’t have the energy to do that. Unreliable and unsafe - AVOID

Old, dirty, smelly, poorly maintained. The hallway to the room on the ground floor was smelly and dirty. The carpet was soooo old with signs of leakage, dirt, and the ceilings too! We couldn’t believe that this is a Accor property! Obvious that this place is neglected by Accor. And the four star they claim on their website was a complete joke. We were aghast!

I booked the Ibis but due to some ‘technical problem’ they switched me to this hotel. Room is OK and clean. But size is a bit small. Breakfast variety is good and quality OK. Check-in is friendly and helped me to redeem Accor points.

The rooms are ok. Fairly clean. The breakfast is not too bad. In reception of hotel; for some reason they don’t make use of the nice restaurant for breakfast. As for the restaurant. We called from airport to ask what time the restaurant closed. “22:30” they replied with. My colleagues got there at 2215; and sat down etc. Point blank refused service. Nothing. Nothing to help. This hotel is in the middle Of nowhere so no food options even deliveries at this point. #shame. Service Left a bad taste in our mouths! ( as for the food who knows!). Over priced Chocolate in reception too!!

Takes an extremely long time to check-in. People at the front desk really show aversion to the customer. Maybe just because I'm visiting from Texas. We get a different room we have booked. When we complained front desk was extremely unhappy to make changes. Asking for new towels.... O my ! you are demanding customer. I will try to avoid this hotel.