On arrival, we were told that there was only one room between our two families. After little apology & much discussion, our second room ‘appeared’ & my elderly in-laws moved into a smaller room than booked. This room had broken air conditioning, tough with temperatures in mid-30s so thankfully they moved after a couple of nights when the floors flooded from the dodgy air-con unit. They were subsequently charged full price for their stay. Our room should have been booked for my husband and me and our 2.5 year old, but there was no bed for her, nor were there towels or breakfast. Luckily we were given extra hand towels & breakfast on request and she fitted into a travel cot that the hotel provided in flat pack form after we requested it & we managed to push into the tiny luggage room without being able to shut the door. Not sure how the room could have housed 3 people - no sofa bed as we had expected. Our bed was fine - bit saggy in the middle. Breakfast was provided in bags on collection or to the door. Content and quality varied but mainly consisted of mini pastries & tasty rolls - we were told on different days that they’d run out of fruit purée, jam, juice etc. We were given coffee a few times despite requesting other drinks, and given half-baked patisseries one day. Initially, our air-con was brilliant but it started breaking down after 4 nights, leaking puddles onto the floor. After the drop in temperature outside & to avoid even more hassle we didn’t report this. Nice to have a kitchen although only 2 of everything (cutlery & crockery) & it was supposed to be a room for 3. We expected some cleaning (limited due to covid) eg removal of rubbish but got none all week. Cosy lighting, good tv. Shower sprayed all over the floor out into the hallway but was nice & hot! Handy laundry room. Key cards seemed to work only sporadically, needed to try 6 or 7 times or get reprogrammed. Restaurant Leon next door was great - reasonable prices, quality food & friendly staff (seemed to be the same staff as the hotel). La Casanova pizza/pasta place only 300m away also very pleasant with nice play park for children. St Genis-Pouilly was a mile walk mainly uphill past lots of roadworks. Not a particularly exciting place but had a few restaurants, bakery etc, 2 small play parks. Hard to recommend the hotel sadly due to the masses of issues encountered!

I have stayed in several Accor hotels in different countries and definitely this one has been the worst of all of them. Dirty, worn out, outdated, under maintained, etc. Personnel were great and attentive but with not many options to resolve what was needed.

If you have a car this is an ideal stopping off place .Friendly staff and great value for money. You are a short drive away from Geneva downtown but also the local area of the hotel is beautiful . I can recommend the local restaurants whether you want mussels pizza or up market french cuisine at the Coq rouge

Very nice rooms, at a very compelling price. Every time I go to work in that area, I love to stay at this hotel. The reception is helpful and friendly, specially Alice. Very recommended, good choice!!

This is my 14th year at this hotel for the Vitafoods Salon and it is great service and value. The breakfast is great value for money with an excellent selection of cold and hot buffet. Fresh squeezed orange juice really good. The Leon restaurant is very convenient with friendly service or if you want to venture out you should try the Coq Rouge locally which is exceptional value - the Kidneys are a must!