Novotel Goa Dona Sylvia Resort Hotel 5 stars

TripAdvisor rating 4.5/5 3,185 reviews
Novotel Goa Dona Sylvia Resort
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+ 25 Services
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Room 1

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Children's age

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Hotel extras

  • Steps away from the White Sand Cavelossim Beach

  • Features 3 meeting rooms and can host from 20 to 200 guests

  • Enjoy special activities at the clubhouse with a special play area for kids.

  • Ultra modern rooms with WIFI & smart television connectivity

  • Unwind by the pool side and refesh at the poolbar - Tia Maria

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach
Salcete
403731
goa
india

Tel: +918326727777

Fax: (+91)832/2871320

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DABOLIM AIRPORT At 33km / 20 miles

  • By plane

    GOA DABOLIM APT At 45km / 27 miles - Shuttle paying

  • By plane

    GOA INTL AIRPORT At 45km / 27 miles - Shuttle paying

  • By boat

    PANJIM JETTY At 46km / 28 miles

  • By train

    MADGAON At 0km / 0 miles

  • By train

    MARGAO RAILWAY STN At 18km / 11 miles

  • By train

    MARGAON At 15km / 9 miles

GPS :15.171501, 73.941493

Our accommodations

Premium Suite

  • Max. number of persons: 4
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Villa King Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Executive Villa Twin Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Boutique Villa King Room

  • Max. number of persons: 4
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Boutique Villa Twin Room

  • Max. number of persons: 4
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Premium Villa Room

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

SEAGULL

Type of cuisine: International

Pool facing multi-cuisine buffet restaurant with interactive live counters. Relish pure deliciousness with your family or friends in a perfect setting while the globe chandeliers romance you from the high arched ceilings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAMA MIA

Type of cuisine: International

Mama Mia is our speciality poolside grill & steakhouse, serves fresh seafood, meats, and greens cooked to appease your palate. Satiate your taste buds with a selection of our finest cuts that is cooked to perfection by our Cuisinier.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEBABS AND KURRIES

Type of cuisine: Other cooking style

Open from 7:30pm to 10:30pm, the fine Dining Indian Restaurant, offers a choice of mouth watering delicious Indian and Mughlai cuisine which is a blend of succulent kebabs and aromatic tangy curries in a symphony of authentic flavours.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AMALIA

Photo non contractuelle / Strictly non binding

With its classic Mario Miranda wall illustrations, outdoor sitout space, and a tune so alive, our sunset bar will transport you back to the 'susegad' merry life of the Goan-Portuguese era.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TIA MARIA

Photo non contractuelle / Strictly non binding

Soak up the tropical sun at our poolside bar as you sip on house-made infusions. With an inventive cocktail menu shake-stirred by our skilled bar attendants. Claim a table or order at your leisure without leaving the comfort of your sun longue.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 3,200

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,297 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,185 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very Pleasant

Customer review rating 4.4/5

Tejeshwar Couples - 11/01/2020 Confirmed reviews ALL

Comfortable and well taken care off.

Dear Tejeshwar S., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal
Customer review rating 4.4/5

Swapnil Families - 08/01/2020 Confirmed reviews ALL

everything is nice and good, except service in buffet and lunch , when you asked to served food or beverages on table ,then staff whoever deployed there refused to served the same and asked guest to take themselves by their own,such type of service and hospitality never seen in any star hotel yet, else food and service of chef is very nice.

Dear swapnil k., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Excellent

Customer review rating 4.4/5

Rajesh K. Families - 06/01/2020 Confirmed reviews ALL

Fabulous

Dear Rajesh T., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Excellent

Customer review rating 4.4/5

Soma R. P. Couples - 06/01/2020 Confirmed reviews ALL

This is the second time i am visiting Dona Sylvia. I love the property in terms of cleanness and the beach is just outside the property. Just wow:)

Dear Abhiram M., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Disappointing

Customer review rating 4.4/5

Mukesh Families - 06/01/2020 Confirmed reviews ALL

Well, I decided to bring my family along with my in-laws after staying with a larger group in December. I was rather disappointed with your staff, especially the guys at the buffet in the morning most of whom seem to be from Orissa and preferred whites against browns(yes, we experienced racism in our own con=untry when doubts were cast if were guests even after th first day). There was insufficient hot water in the rooms and I had to complain to Ms Geetha to get the rooms cleaned properly. The dental kits were amusingly empty on day one and despite being aware that there are four guests in the room we were given only two bath towels. I am sure this would not have been done for others from phoren nations!!

Dear Mukesh P., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

It was not satisfying as even after spending 20000 for one night,Your staff cannot even give me one table which could accomodate 3 people.I was furious and had to ask for a replacement which was done but not expected from brans like novotel

Customer review rating 4.4/5

Malay P. Families - 04/01/2020 Confirmed reviews ALL

Dissatisfied.Only the rooms were o but the services were pathetic whether you say for housekeeping asking for a extra matress or room service which took almost 30 minutes to get a cup of tea.The food choice on teh new year gala eve was pathetic.I think it is good to make money ut not at the cost of resident guests.We had to literally stand in a queue to get a drink.I had not come there for such a horrific experience.It was pathetic and i literally walked out after an hour.

Dear Divya p., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

It was pleasent stay

Customer review rating 4.4/5

Ambalika C. Couples - 04/01/2020 Confirmed reviews ALL

It was good...we enjoyed a lot

Dear Ambalika C., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Excellent Stay

Customer review rating 4.4/5

Harshad T. Families - 04/01/2020 Confirmed reviews ALL

We love the property.. The stay was excellent.. We went there second time and love to visit again... Thanks for the memories..

Dear Pooja H., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Great

Customer review rating 4.4/5

Ravi Families - 03/01/2020 Confirmed reviews ALL

It was good

Dear Sadhu S., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal
Customer review rating 4.4/5

Dr B. Families - 03/01/2020 Confirmed reviews ALL

Booked this resort with lot of expectation, Stayed last week here for two days as the rooms were unavailable and resort jam packed, the rooms allowed first where old and not good, one room was full of mosquitoes and old bed which makes noise as you sit and other room was filled with a bad smell equivalent to a drain, informed manager [ Parikh] who changed our rooms after an hour but now allotted one King size bed and other with twin bed room, reason cited was non availability of room, rooms are good and spacious with clean linen and bath, but again these rooms hand shower had low pressure. there is one vegan bar and 3 other restaurants, the cafe serves all day buffet food, breakfast tastes and and not many options and both days almost same breakfast served, chef there doesn't know to make simple dal kichdi, food highly priced and less quantity, kebabs and curries to not good, biryani and chapli kabab was worst. Beach is clean and nice, i personally felt the attention given to foreign guests was more then Indians there. Beach shacks serve better food...,. Quite disappointed.

Dear Dr B., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Average resort experience

TripAdvisor rating 4.5/5

335sudhakarg Family - 03/01/2020 TripAdvisor review

The location is undoubtedly good. The staff is professional and service is good. Though given the peak season, the service during breakfast is not as efficient. Too many tables crammed in the restaurant with hardly any place to move, and the service is spotty. The pool was not very clean. There is a very large crow population that spread poop around the pool every morning. The staff cleans it but you can imagine the smell from both inside the pool and while going to / coming from the restaurant. Amenities such as childrens play area are also average. Can be made more useful by foosball tables atleast. Must mention that my booking was confirmed for 4 nights, when the staff called me before checkin and mentioned that the booking was done "in error". They helped with 2 nights accommodation in the nearby Radisson. It was a major inconvenience for us because we lost 1 day of our precious vacation in checking out / checking in. Overall, not a great holiday for us.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for our location, villas and facilities. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. Your feedback has been shared with our management to ensure such incidents are never repeated in future. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

Amazing Experience

Customer review rating 4.4/5

Amritanshu Couples - 02/01/2020 Confirmed reviews ALL

Good property, Service is very good

Dear Amritanshu K., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal
Customer review rating 4.4/5

Yatin K. Families - 02/01/2020 Confirmed reviews ALL

This was my second visit to Dona Silvia and me and my family feels at home home in this resort. Staff is humble and courteous. Awesome Experience and would like to revisit again next year.

Dear Neeta K., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal.

Not worth compare to the cost

Customer review rating 4.4/5

Pratik T. Families - 01/01/2020 Confirmed reviews ALL

Experience was average compare to huge cost spent

Dear Pratik T., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. We sincerely regret that we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better anticipate your needs. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

Very pleased with stay

Customer review rating 4.4/5

Simmi S. Families - 01/01/2020 Confirmed reviews ALL

The ambience and staff were very nice but the Wi-fi connection was disappointing

Dear Vedant M., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Not per expectation

Customer review rating 4.4/5

Shriram H. Families - 01/01/2020 Confirmed reviews ALL

Good swimming pool, great access to ocean, food was repetitive in each of our 4 days of stay, service was very slow, house keeping folks broke our full alcohol bottle as well & did not take the blame

Dear Shriram H., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. We sincerely regret that we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better anticipate your needs. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

Good

Customer review rating 4.4/5

Kalyan R. Families - 31/12/2019 Confirmed reviews ALL

Good stay and very helpful staff. There were 2 areas to improve 1. Have you checked the nozzle size of the shampoo tube that you have provided. We struggled to get shampoo in our hands. We had to buy shampoo from outside. 2. Would suggest to keep some fruits/chocolates inside the rooms.

Dear Kalyan R., Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Nice property wasted due to poor service

Customer review rating 4.4/5

Navneet M. Families - 28/12/2019 Confirmed reviews ALL

Food service, Housekeeping, response time, attitude of lobby manager

Dear Navneet, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Wonderful

Customer review rating 4.4/5

Sumit K. Families - 27/12/2019 Confirmed reviews ALL

Had very nice stay. Beautiful location with courteous staff. Food was amazing .

Dear Deepika K., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Belinda M.

Customer review rating 4.4/5

Belinda Families - 27/12/2019 Confirmed reviews ALL

First class. Food, accommodation, service, tue only thing I thought was lacking was the entertainment. My daughter and I wouldn’t usually chose to go all inclusive but we did this time as a safe base for us to then venture out and explore too. Overall 5 start but aimed at accommodating the older generation.

Dear BELINDA M., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal
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