Novotel Goa Dona Sylvia Resort Hotel 5 stars

Customer review rating 4.4/5 1,386 reviews

Novotel Goa Dona Sylvia Resort
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Hotel extras

  • The immaculate rooms are based on six unique structures with eloquent plantations.

  • The open-air bar and coffee shop gives a surreal experience to the Guests.

  • The Alfresco seating at the restaurant is much prefered by our guests.

  • Cottage style rooms and villas with attached balcony & individual airconditioning units.

  • Refurbished Rooms and activity centre.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach
Salcete
403731
goa
india

Tel: +918326727777

Fax: (+91)832/2871320

Check-in from 15h00

Check out up to 12h00

  • By plane

    DABOLIM AIRPORT At 33km / 20 miles

  • By plane

    GOA DABOLIM APT At 45km / 27 miles - Shuttle paying

  • By plane

    GOA INTL AIRPORT At 45km / 27 miles - Shuttle paying

  • By boat

    PANJIM JETTY At 46km / 28 miles

  • By train

    MADGAON At 0km / 0 miles

  • By train

    MARGAO RAILWAY STN At 18km / 11 miles

  • By train

    MARGAON At 15km / 9 miles

GPS :15.171501, 73.941493

Our accommodation(s)

Premium Suite

  • Max. number of persons: 4
  • Area: From 53 / 570 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Suite

Our restaurants and bars

SEAGULL

Type of cuisine: International

Pool facing multi-cuisine buffet restaurant with interactive live counters. Relish pure deliciousness with your family or friends in a perfect setting while the globe chandeliers romance you from the high arched ceilings.

Lunch

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Dinner

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MAMA MIA

Type of cuisine: International

Mama Mia is our speciality poolside grill & steakhouse, serves fresh seafood, meats, and greens cooked to appease your palate. Satiate your taste buds with a selection of our finest cuts that is cooked to perfection by our Cuisinier.

Lunch

  • Mon
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Dinner

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KEBABS AND KURRIES

Type of cuisine: Other cooking style

Open from 7:30pm to 10:30pm, the fine Dining Indian Restaurant, offers a choice of mouth watering delicious Indian and Mughlai cuisine which is a blend of succulent kebabs and aromatic tangy curries in a symphony of authentic flavours.

Dinner

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AMALIA

Non contractual photo

With its classic Mario Miranda wall illustrations, outdoor sitout space, and a tune so alive, our sunset bar will transport you back to the 'susegad' merry life of the Goan-Portuguese era.

Dinner

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TIA MARIA

Non contractual photo

Soak up the tropical sun at our poolside bar as you sip on house-made infusions. With an inventive cocktail menu shake-stirred by our skilled bar attendants. Claim a table or order at your leisure without leaving the comfort of your sun longue.

Lunch

  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 3,200

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,386 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,286 reviews

Awesome Property a very Highly recommended stay

Customer review rating 4.4/5

Kapil M. Families - 18/10/2020 Confirmed reviews ALL

Value for Money lovely breakfast spread A very helpful staff Under the excellent guidance of a friendly GM Mr Vishal Khosla

Dear Kapil M., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Serendipity & Peace

TripAdvisor rating 4.5/5

OnAir34898166962 14/10/2020 TripAdvisor review

Tarvel in Covid times and turned out to be the best one Ever ! The property is new and well spread out the beach adjoining is clean and serene ! The staff is very courteous and went out of the way to make the stay comfortable. Don't miss the SPA ! Special Shout out to the GM Mr. Khosla for the amazing hospitality !

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Corona Lockdown...

Customer review rating 4.4/5

Trevor R. Couples - 31/03/2020 Confirmed reviews ALL

Superb staff and fantastic hospitality provided under extremely challenging circumstances. Thank you all.

Dear Trevor R., We very much appreciate your comments regarding your stay at the Novotel Goa Dona Sylvia Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Khosla General Manager

Very nice and friendly

Customer review rating 4.4/5

Navin Couples - 31/03/2020 Confirmed reviews ALL

It was rather short I wanted to stay longer and experience the pleasent surrounding

Dear Navin C., We very much appreciate your comments regarding your stay at the Novotel Goa Dona Sylvia Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Khosla General Manager

Good stay at Novotel South Goa

Customer review rating 4.4/5

Genius S. Families - 27/03/2020 Confirmed reviews ALL

I had a wonderful holiday in Goa,stayed at Novotel South Goa from 15th to 19th March.I had awesome experience all throughout starting from welcome drink by Mr Mahesh,welcome greetings by Ms Seema in guest relations team,Ms Kaity is such a wonderful person I don’t have words to explain the hospitality rendered by her.I would also like to mention Mr Ibrahim from housekeeping he does his job ver well.Pool managers and staff Mr Amol and everyone was absolutely fantabulous.Food was great.Opted for dinner buffet for all the nights I stayed.Best place to be in South Goa.Everyone from the security guards are really good.Keep up the good work Team Novotel.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Goa Dona Sylvia Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Khosla General Manager

Great location with vast, beautiful and well maintained property.

Customer review rating 4.4/5

Tapan V. Families - 26/03/2020 Confirmed reviews ALL

Overall satisfied with my stay. Location - 5 star Service - 5 star Rooms - 4 star (only concern was AC which stopped functioning randomly during 2 nights. Was fixed post 1 night but again stopped working on last night) Food - 5 star Cleanliness - 5 star. Price - 4 star

Dear Tappan V., We very much appreciate your comments regarding your stay at the Novotel Goa Dona Sylvia Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vishal Khosla General Manager

Not an option for the Indian

Customer review rating 4.4/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

Dear, Excellent property n location. Well accommodating rooms. Good reception staff. Arrogant behaviour of some chefs at morning breakfast. Not a good menu for breakfast, daily almost same food. Boring kind of stuff. Good swimming pool n bad maintaining staff. Poor parking rules for two wheelers. They don’t allow my two wheeler to park within resort premises, what a shameful rule. I had to argue a lot to park my vehicle there. Good house keeping service. Overall we concluded that, that property holders r more interested in entertaining their overseas travellers only. I would not recommend my fellow doctors to stay there. I think Raddison or the leela would b a beeter option. With best regards. Dr khanjan S..

Dear Khanjan S., Thank you for taking the time to tell us about your experience at the Novotel Goa Dona Sylvia Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vishal Khosla General Manager

Leisure and relaxing

Customer review rating 4.4/5

Gaurav G. Families - 19/03/2020 Confirmed reviews ALL

It was pretty good experience staying at novotel. Everything was upto the perfect mark be in hospitality, guest services, food. Looking for staying again.

Dear Gaurav g., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Good hospitality

Customer review rating 4.4/5

Sayana K. M. Couples - 18/03/2020 Confirmed reviews ALL

Our trip was made very pleasant by the great hospitality the staff offered. The resort is very accessible to the beach. Loved the privacy of each villa.

Dear Sayana K., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

well Located

Customer review rating 4.4/5

Mukesh K. G. Couples - 17/03/2020 Confirmed reviews ALL

The Hotel location was excellent, ambience also very good, food was also good & restaurant staff was also courteous . we have faced following issues during our stay. 1. We have faced lack of freshness in room when we entered ( slightly stinking due to long closure of room or uncleaned Airduct ). 2. Room service was very very poor .

Dear Mukesh, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for our location, food and staff. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. Your feedback has been shared with our management to ensure such incidents are never repeated in future. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

good stay

Customer review rating 4.4/5

Ashutosh Families - 15/03/2020 Confirmed reviews ALL

nice experience enjoyed

Dear Swarnesh S., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Great Resort and Awesome Hospitality

Customer review rating 4.4/5

Ankur Families - 14/03/2020 Confirmed reviews ALL

We stayed at this amazing property for 4 nights. We found, overall property spectacular - so much greenery, flowers, spice garden, and so much fresh air (if compared to Delhi air), well connected to beach and market opposite. We want to thank especially the guest relationship officer - Ms. Gita Naik. She is a superwoman with amazing hospitality. She really made us feel at home and took special care for our kid's requirements. She ensured the best service in class right from our booking - checkin - each day/hour of our stay - till checkout. Daily, there were a lot of activities for kids including crafts, puzzles, movie time which were beautifully articulated by Ms. Myra. My kids were so friendly with her that they enjoyed a lot her company and they will surely remember her for long. The pool staff was very attentive ensuring safety and providing all the required logistics. We must say, high-level hygiene was maintained. The food was really great, we had breakfast, lunch, and dinner at the resort only. Chefs were always proactive to prepare non-spicy food for kids and even they gave us surprise with special dishes. Our stay was very smooth and comfortable, we want to thank the leadership team of this hotel for having the best in class staff to take care of guests with grace, charm, and professionalism. Highly recommended! Lot of memories with this property and we will surely check-in future!

Dear Ankur G., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Well located.. Good pool.. Great landscapes

Customer review rating 4.4/5

Shikha Couples - 14/03/2020 Confirmed reviews ALL

It was a great stay.. Some opportunities.. Room must b fully prechecked before handing over to the Cstr . A/C in our room wasn't working due to which we made some calls and got the room changed. Brkfast buffet shud hv more options. Some of the discounts that were shown during our booking stage via booking.com was not honoured.

Dear Shikha J., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Well Located Beach Facing Resort

Customer review rating 4.4/5

Hemanth K. Business - 13/03/2020 Confirmed reviews ALL

While I understand that our stay was a part of the corporate Group Booking, I observed some partial treatment with the Breakfast Being serverd at Mobar which has a different(read Smaller) menu than Seagulls, Complimentary Welcome kits like shoe shiners, shaving kits not provided, apart from the nitty gritties like these, the stay itself was good and we had 10 Glorious Days, We stayed in Single/Double/triple occupancies along with the Sea Facing Suite, while the Individual Villas are Old and need some renovations, Service by House Keeping or Front Office was quite Alright, one complaint is about the way Buffet was arranged the Dishes themselves were Extraordinary, but half the times, they wouldn't match each other ( ex: Chinese Noodles along with steam rice with two types of Chinese Gravies on the main course isn't a match of 5 star level I feel after staying at so many places like yours ). Apart from this, The Networks bad and add to that the unreliable WiFi which was not that great, When looking at Vacation I feel this Resort is a 8/10, Business 7/10. Last query: why couldn't we leave the property after 8 to the beach? No clear board or any such thing is mentioned anywhere, please take a note. Thanks for the Hospitality, Mr Patel, Mr Govind & Kate.

Dear Hemanth K., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Very well maintained and thematic

Customer review rating 4.4/5

A. S. Couples - 12/03/2020 Confirmed reviews ALL

It was out if the world experience and particularly the entire staff was amazing , Ananya one of the stewards in restaurant was just amazing and ever helpful. Overall the experience of stay including SPA Service too good to describe.

Dear S. A., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Easy laid back

Customer review rating 4.4/5

Amit Couples - 12/03/2020 Confirmed reviews ALL

Overall experience was good, good location, clean, nice pool, beautiful hotel. Service is also good except for the fact that mostly people serving you are not trained properly, or either new or nor informed. Every time bill was presented either at the bar or restaurant, there were errors, and getting the clarification and correction ate up most of our time. When a guest a has already checked in as a Silver member, it does not make any sense to present card or number every time guest asks for a bill in hotel. For the price we expected better service. Beauty wise, we simply loved the hotel.

Dear Amit S., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Good location but extremely rude and unprofessional front desk

Customer review rating 4.4/5

Rajeev Families - 12/03/2020 Confirmed reviews ALL

Well, frankly speaking it was not a pleasant stay. Most of issues were related to front desk/reception who seems to be very fond of foreigners (old habits dies hard). Special mention about Mr Prakhar who seriously needs to work on his 'smug' look while talking to guests. He unnecessary hassled my friends kid (who had a slight temperature) for getting some tests done prior to check-in. When confronted, he backed out. I had a tough time during check out as well. The car was not allowed inside and I had to drag my luggage all the way to the main gate. Mind you, foreigners had no such issues. Your front desk was more that eager to help them. When I asked for help, front desk and security simply refused to budge. I ll never come back.

Dear Rajeev S., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. As you must be aware that COVID19 has been declared as a pandemic and since the beginning of the month, we have started to take extra precautions to ensure all our guests are safe including you, hence we do a check of temperature on arrival with a basic declaration of health and travel details. We do understand that the same would have been of an inconvenience especially when you were travelling with a kid; however, the current situation demands it to be of paramount importance. Concerning the cab issue, entire goa has a taxi union outside every hotel and hence if you choose to select a private vehicle it completely is on your own choice, however the hotel does not provide any assistance to avoid union issues especially to our guests. We would be happy to welcome you back and serve you again with our known hospitality standards. Warm Regards, Vishal

Reception staff have very poor attitude

Customer review rating 4.4/5

Sonia Couples - 11/03/2020 Confirmed reviews ALL

After a very warm welcome the staff at reception spoiled things with their couldn’t care attitude. We asked if they could check if we could stay a extra night and were told they were fully booked. I was on the Novotel web site and informed them that there was availability showing on their website and bookings.com. Reception said they would check & get back to me, they didn’t bother. On a plus side the pool attendant was very welcoming and helpful. Breakfast was extremely good but again staff could do with more training.

Dear Sonia H., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

overall everything is good

Customer review rating 4.4/5

Anand Families - 09/03/2020 Confirmed reviews ALL

Nice hospitality, good location. good prices for food and beverages.

Dear Sweetie R., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Ideal place for vacation

Customer review rating 4.4/5

Roopesh R. R. Families - 09/03/2020 Confirmed reviews ALL

Nice hospitality, good rooms, spacious surroundings, large pool and well maintained... In resort food and wine was nice...

Dear Roopesh R., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

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