Novotel Goa Dona Sylvia Resort Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 2,273 reviews

ALLSAFE approved hotel

Information message

Novotel Goa Dona Sylvia Resort
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+ 19 Services

Hotel extras

  • The immaculate rooms are based on six unique structures with eloquent plantations.

  • The open-air bar and coffee shop gives a surreal experience to the Guests.

  • The Alfresco seating at the restaurant is much prefered by our guests.

  • Cottage style rooms and villas with attached balcony & individual airconditioning units.

  • Refurbished Rooms and activity centre.

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach
Salcete
403731 goa
india

Fax: (+91)832/2871320

Check-in from 15h00

Check out up to 12h00

  • By plane

    DABOLIM AIRPORT At 33km / 20 miles

  • By boat

    PANJIM JETTY At 46km / 28 miles

  • By train

    MARGAON At 15km / 9 miles

GPS:15.17451, 73.94498

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Premium Suite

  • Max. number of persons: 4
  • Area: From 53 / 570 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 3,200

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,273 reviews

TripAdvisor Rating 4.5/5

3,735 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Location

Customer review rating 3.5/5

Kiran R. Couples - 02/12/2021 Confirmed reviews ALL

Check in was smooth, service good, breakfast dinner menu was good except the cold section and pastry/ desert section. Wedding at hotel was a turn-off due to noise and congestion in lobby. Staff is polite, appreciate Dilip for all the help, Atlee and forgot two other names. Try to develop private beach area with beds and umbrellas.

Dear R., Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Dennis

Always happy to be back.

Customer review rating 5.0/5

Tushar K. Couples - 01/12/2021 Confirmed reviews ALL

This was our fifth visit to your resort. Second in in last three months. Our foremost thanks to your guest relations executives Ms Gita Naik and Ms. Keity for making us feel very welcoming to your resort. We also want to say thank you to your team Anshul Bharadwaj, Palash, Dylan Abhijit at the restaurant who always served us with smile and enthusiasm. We really appreciate the towel decorations created by Vivesh. Our thanks to Ms. Savita Sutar who helped us with the bookings in our last two months. We would like to visit again in Feb-March period. Hope you offer us reservations during this period.

Dear Mr. K., Greetings from Novotel Goa Dona Sylvia Resort! Many thanks for your continued patronage and for sharing your insightful review on this forum that would certainly assist us in making our services more customer-focused. We are glad that our ambiance, amenities & services added value to your stay. Your compliments have been shared to the team especially to Gita, Kaity, Anshul, Palash, Dylan, Abhijit, Vivesh & Savita. It is due to such inspirational feedback we constantly strive for excellence and always make sure that each of our guests leaves the resort with fond memories. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Dennis

A truly awesome experience!

Customer review rating 5.0/5

Sushovan S. Families - 01/12/2021 Confirmed reviews ALL

It was a truly awesome experience at the Novotel, Dona Slyvia. Everything was great - food, stay, and services. Special shout-out to Zara and Hari, for being exceptional hosts! Would surely recommend this property to my friends and family. Looking forward to my next visit at the Novotel.

Dear Sushovan S., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. We have shared your words of appreciation with the team and especially with Zara and Hari to whom it shall be definitely be a great source of inspiration. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Hospitality at its best

Customer review rating 5.0/5

Mr. R. B. Couples - 01/12/2021 Confirmed reviews ALL

The staff was amazing .the location is breathtaking. Hotel services are really good including the food.

Dear RajendraKumar B., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Great ambiance

Customer review rating 4.5/5

Ranjeev M. Families - 01/12/2021 Confirmed reviews ALL

Super location and great food and service

Dear Mr. m., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Excellent

Customer review rating 5.0/5

R I. Families - 01/12/2021 Confirmed reviews ALL

Wished we stayed longer

Dear Mr. I., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Dennis

Most Pathetic experience by paying 53K for 2 Nights

Customer review rating 0.5/5

Muralidhar K. Business - 30/11/2021 Confirmed reviews ALL

Right from time consuming check-In, to a bad Wifi and Cockroach filled break fast and pathetic delay of check out (completely forgot to get my bag from the room and made us wait for 20 mins) everything has been the most pathetic experience some one could imagine to have after paying a hefty 53K for just 2 nights. Never to Dona Sylvia again.

Dear Mr. K., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your feedback on your recent stay at our resort. It is our primary objective to extend an unforgettable experience to our guests and we regret that your overall stay did not match your expectations. We truly regret that you faced lapses in our services and our apologies for the same. I have taken note of your specific comments regarding the breakfast, Wifi and delay in check out and have already addressed these issues with the concerned departments. We at the resort endeavor to ensure our guests go back with pleasant memories which unfortunately was not the case for you. I sincerely hope you give us another opportunity to restore your confidence in our resort and our services and I assure you that we will strive to ensure you have a wonderful experience. Warm Regards, Dennis

mesmerizing Stay

Customer review rating 5.0/5

Vibin N. Families - 30/11/2021 Confirmed reviews ALL

Stay was wonderful, resort was a nice one to be with family and kid. Enjoyed a lot. Seagull staffs were so co-operative. Diksha, Abhijit, Manju all were awesome... Swimming pool staffs were superb. Amalia bar staff is a also a nice person. Overall a wonderful experience.

Dear Vibin N., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Great stay and excellent hospitality by the staff

Customer review rating 4.5/5

Hiral V. Families - 29/11/2021 Confirmed reviews ALL

We loved our stay! The resort is amazing but the staff truly made the experience even better! Everyone is friendly and went out of their way to help us! Only one area for development is having a fuller menu with more variety both for a-la-carte and buffet

Dear Mr. V., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Well located, great ambiance

Customer review rating 4.5/5

Naresh K. M. Couples - 28/11/2021 Confirmed reviews ALL

Good experience. Comfortable stay, great ambiance,warm hospitality, well trained staff. To name a few Anshul, Swaranjali of seagul restaurant and Preeti Nair from reservation.

Dear Mr. M., Greetings from Novotel Goa Dona Sylvia Resort! We are delighted to know that you have enjoyed your stay with us and were happy with the facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

Great Stay

Customer review rating 4.5/5

Prashant S. Families - 28/11/2021 Confirmed reviews ALL

We want a good family time post pandemic and they did not disappoint us. Remarkable/noticable part were their hospitality and helping nature. You will feel like home away from home. Special mention to Geeta and Ashma - always ready to help with suitable suggestions. Definitely would like to visit again.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Goa Dona Sylvia Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Dennis

DIRECT ACCESS TO A PEACEFUL BEACH, SUPERB AMBIENCE

Customer review rating 4.0/5

Nikhiles R. Couples - 28/11/2021 Confirmed reviews ALL

ROOM SERVICE, BREAKFAST EXCELLENT. CONGENIAL AND SMILING STAFF BREAKFAST LAYOUT WAS SUMTUOUS DINNER WAS GOOD BUT CHOICES COULD HAVE BEEN MORE IN NORTH INDIAN SECTION NEGATIVE POINT WAS WIFI NET WORK WHICHIS ALMOST NON EXISTENT IN THE ROOMS. AT LEAST THE MANAGEMENT CAN APPROACH THE SERVICE PROVIDERS LIKE JIO, AIRTEL TO PROVIDE BOOSTERS TO THEIR 4G NETWORK IN THE RESORT AREA. GUESTS HAVE TO COME OUT OF ROOM/ TO THE RECEPTION AREA TO COMMUNICATE WITH FRIENDS/RELATIONS AND FOR BASIC WORK LIKE WEB CHECK IN.

Dear Mr. R., Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. We have also noted your concerns with regards to WIFI issue, which are being addressed to ensure our guests enjoys a comfortable stay with us. Looking forward to extending our gracious service once again! Warm Regards, Dennis

Excellent stay at Novotel

Customer review rating 5.0/5

Gaurav R. Couples - 27/11/2021 Confirmed reviews ALL

excellent stay excellent location excellent resort excellent food and breakfast variety excellent beach

Dear Mr. Gaurav, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback. We are delighted to know that you have enjoyed your stay with us and were happy with the food, facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

Decent stay

Customer review rating 2.5/5

Anonymous Families - 27/11/2021 Confirmed reviews ALL

The stay was decent but the only upsetting part was the sea view described and the breakfast which had very little variety on all days! We expected it to be way better as mentioned in the review's and comments

Dear Mr. B., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Dennis
Customer review rating 0.5/5

Ashwin Families - 26/11/2021 Confirmed reviews ALL

We had come to book for our Wedding event in March. Had talked to Manasi before coming especially to book for Wedding. She did not tell us that our told dates are already sold out , thinking that she will make us change our dates. We came all the way from Ahmedabad for it & on sitting on the discussion table she told us that those dates are not available. We preferred to stay at your hotel by paying Rs.16000/- per day but went in vain because of your Ms Manasi. We shifted to other hotel the following day and booked our wedding at other hotel. Your hotel was not worth spending Rs.16000/- at all. Ashwin K.

Dear Mr. K. Thank you for sharing your feedback on your recent stay at our resort. I have gone into your feedback in detail and it is unfortunate that we were not able to give you the rooms on the dates you had requested. Let me assure you, that when the query was being discussed with you the rooms were available and we had also intimated you that we were having multiple queries on the said dates as well. Unfortunately when you came we received intimation that another query had got confirmed. The only reason we offered alternate dates was because of this and in case you were flexible on the dates. The rates that were quoted were the Best Available Rates of the day. As you would have noticed Goa has been in great demand post the opening up of travel and the rates also have increased in all resorts accordingly. We are glad to know that you were able to find alternate arrangements for your wedding event and send our sincere wishes for it to be a grand success. I do hope we will be able to host other family weddings of yours in the near future and I assure you that are team will go all out to make it memorable. Warm Regards, Dennis

Good location with very clean beach

Customer review rating 3.5/5

Ajay M. Families - 26/11/2021 Confirmed reviews ALL

The hotel is well located and has all the facilities which one needs in a five star hotel. The plus is the very neat beach. It's more like a private beach. The rooms must go for upgrades , specially the bathrooms. The food is good and the service is very professional.

Dear Mr. M., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback. We are delighted to know that you have enjoyed your stay with us and were happy with the facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Dennis
Customer review rating 3.5/5

A J. S. Couples - 26/11/2021 Confirmed reviews ALL

It was my third visit to the resort in the last 5 years. It has always been a wonderful experience. However was a bit disappointed this time as neither my request for early check inn on day of arrival nor a delayed check out was accepted despite being a frequent visitor. Anyway shall always recommend the place for its location, cleanliness and hospitality.

Dear Mr. S., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your continued patronage and would also like to thank you for complimenting us for our location, facilities and ambiance . We regret that we were not able to accommodate your request for early check in and late check out since the resort was running on a high occupancy. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis

Awesome stay

Customer review rating 5.0/5

Ashish T. Families - 26/11/2021 Confirmed reviews ALL

Your relationship Manager Ms Gita is excellent at her work .

Dear Mr.T., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. Hope to see you soon! Warm Regards, Dennis

Well located, nice ambience but lacking in some aspects.

Customer review rating 3.5/5

Dr. S. L. Families - 24/11/2021 Confirmed reviews ALL

We stayed in Novotel Dona Sylvia Resort, Goa from Nov.1 to Nov.4, 2021. The experience this time with Novotel was found to be below the expected standards. To make a long story short, out of the two rooms we had booked, at least in one room... - the door-lock - the air conditioner - the ceiling fan - the electric kettle - the WiFi were malfunctioning leading to considerable disappointment and inconvenience on our first evening and night. But the friendly and caring staff went into accelerated damage control mode and did their best to make us feel good. My younger daughter who had her birthday was greeted with surprise room decoration and gifts personally handed over by the team of managers on duty. There was a personal handwritten greeting message from the General Manager Mr.Dennis D’Costa too. Our rooms were changed and we were offered a complimentary buffet dinner as a goodwill gesture from the hotel management. I would specifically like to thank Ms.Kaity Furtado, Ms.Asma Khan and Ms.Gita for their efforts to make us feel comfortable. The ambience and the facilities in the resort are just fabulous. The well laid out cottage rooms in lush green trees and gardens are a delight. The food served is of fine quality with a good variety. The staff everywhere is courteous and friendly. The swimming pool deserves a special mention for its large size and varying depths suited for everyone, toddlers to trained swimmers. The beach in the vicinity is clean and beautiful. The shortcomings pointed out were mostly preventable. My suggestion to the management is to formulate protocols for regular inspection of rooms for ensuring proper functioning of equipment and devices before guests are allotted rooms. Overall the experience was fine and I would recommend this resort to others.

Dear Mr. L., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for taking the time to tell us about your experience at the Novotel Goa Dona Sylvia Resort. We regret that your experience did not meet your expectations at arrival but the same was resolved as soon as you have informed the same to our team. We are glad that our ambiance & facilities added value to your stay. Your compliments have been shared to the team especially to Asma, Gita & Kaity. It is due to such inspirational feedback we constantly strive for excellence and always make sure that each of our guests leaves the resort with fond memories. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

Goa : go for good break

TripAdvisor rating 4.0/5

hiten61 13/11/2021 TripAdvisor review

Location is perfect if you want to enjoy private beach, water rides (jack water sports), swimming pool and very few tourist spots like Dudhsagar water fall (90min). Property is maintained well and most of the staff that we interacted with were very helpful. Special thanks to few of them Jordan (trainee), Kaushik (chef), Cloid & Shiv Kumar (housekeeping) & Geeta (guest manager). However all the staff that we interacted were very polite so no complains for any staff members. Property has lot of greenery around which was definitely plus for us. Cottage type room gives you good vibes. Seagull (restaurant) has very good spread for breakfast as well as for Dinner buffet. Only downside was that I was not able to get an voucher upgrade to next category room as property was full due to some marriage function & Diwali season. Need some maintenance for Kids corner area and make it more lively. Wifi is okish.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. We are delighted to know that you have enjoyed your stay with us and were happy with the food, facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

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