Novotel Goa Dona Sylvia Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 1,271 reviews

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Novotel Goa Dona Sylvia Resort - Image 1
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Cavelossim Beach, Salcete, 403731 GOA, India

Description

Hotel extras

  • Private beach access to Cavelossim beach.

  • Villa-style rooms with private balconies, offering a garden, pool or distant sea facing view.

  • Enjoy buffet breakfast, lunch & dinner at our tropical themed Seagull Restaurant by the pool.

  • 3 in-house restaurants catering to a variety of cuisines to satisfy your every craving.

  • Tennis court, basketball court, fully furnished gym, spa and 2 swimming pools at the resort.

Our accommodation(s)

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach, Salcete
403731 GOA
India

GPS:15.17451, 73.94498

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,271 reviews

Customer review rating 4.0/5

Pushkar D. J. Families - Confirmed reviews ALL

We had booked one king-bed room for 2 people and one twin-bed room for 3 people, as the hotel mentioned that the room capacity could accommodate up to 4 guests. However, on arrival, we found that the twin beds in the room assigned for 3 people were quite small and not comfortable enough to accommodate all three guests properly. Additionally, the cleanliness of the first room on the day of arrival was not up to expectations, and the responsiveness to requests from the staff could have been much better. Although our room was changed the next day, the initial experience did affect our overall stay. That said, the best part of the property was definitely its beautiful location and the overall ambiance. The surroundings and atmosphere were truly relaxing and enjoyable, which made the stay pleasant despite the inconveniences.

Dear Pushkar, Greetings from Novotel Goa Dona Sylvia Resort. Thank you for taking the time to share your feedback with us. We are delighted to know that you had a comfortable stay and enjoyed the food during your visit. However, we sincerely apologize for the inconveniences that impacted your overall experience. We understand your concern regarding the repeated requests for your Accor Plus membership details during dining visits. As a valued member, you should expect a seamless and personalized experience, and we regret the frustration this caused. Your feedback has been shared with the concerned team for review and improvement. We are also sorry to learn about the lapse in housekeeping service. It is disappointing that your request for room cleaning was not attended to despite our team's assurance. Please accept our sincere apologies for this oversight. We have addressed this matter with the relevant departments to ensure better responsiveness and follow-up going forward. Thank you once again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm Regards, Dennis D’Costa

Customer review rating 5.0/5

Kingston F. Families - Confirmed reviews ALL

My recent stay at Novotel Dona Sylvia was truly wonderful. The hotel is exceptionally clean, cozy, and filled with a warm and friendly atmosphere that makes it very easy to relax and feel at home. What touched me the most was how attentive and caring the staff were throughout my stay. They not only ensured my comfort at every step but also extended genuine warmth and hospitality that made the experience even more memorable. A few team members I had the pleasure of meeting personally were Geeta, the Guest Experience Manager; Vishaka, the Reservation Manager; Priyanka at the Front Desk; Dennis, the GM; and Alok. Their professionalism and kindness were highly appreciated. The Housekeeping and F&B teams also provided excellent service. Thank you to the entire team for the lovely hospitality. Looking forward to visiting again. Regards, Kingston F.

Dear Kingston, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a memorable experience during your stay. Your kind words and appreciation are truly encouraging and serve as a great source of motivation for our entire team. We sincerely value your recommendation and are grateful for your support. We look forward to the pleasure of welcoming you back and extending our warm hospitality once again. Warm Regards, Dennis D’Costa

Customer review rating 5.0/5

Sathyanarayana R. C. Families - Confirmed reviews ALL

Awesome location..excellent hospitality..courteous staff.. overall it was a great experience.

Dear Sathyanarayana, Greetings from Novotel Goa Dona Sylvia Resort! We are pleased to know that you had a relaxing stay with us. Your positive feedback is truly encouraging and motivates our team to consistently deliver exceptional guest experiences. We look forward to the pleasure of welcoming you back again soon. Warm Regards, Dennis D’Costa

Customer review rating 5.0/5

Ronak D. Couples - Confirmed reviews ALL

We went there for a mini honeymoon trip and the experience was beyond our imagination. Usually whenever you check in to a 5 star property, it is the usual nice room mundane breakfast and simple property, but the generosity of the staff with which they treated us, the cake the decor the upgradation of room and best part such cordial behaviour. We sincerely thank Mr Dennis D’Costa and the entire team of NGDSBR and special Mention to Mrs Sylvia and Mr Varun for arranging the best trip.

Dear Ronak, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing such a wonderful review. We are truly delighted to know that your honeymoon stay with us exceeded your expectations and created such memorable experiences. It is heartening to hear that you appreciated the room upgrade, special arrangements, cake, décor, and most importantly, the warm hospitality extended by our team. Creating memorable moments for our guests is what we strive for, and your kind words are a great encouragement to all of us. We are especially grateful for your recognition of Mr. Dennis D’Costa, Mrs. Sylvia, Mr. Varun, and the entire team. Your appreciation will certainly be shared with them, and they will be thrilled to know they contributed to making your celebration so special. Thank you for choosing Novotel Goa Dona Sylvia Resort for your honeymoon. We look forward to welcoming you back for many more memorable occasions in the future. Warm Regards, Dennis D’Costa

Customer review rating 3.5/5

Vikas S. Families - Confirmed reviews ALL

We had a good stay at the hotel, the hotel staff is warm, the restaurant staff is very warm as well. The isue that we faced - the requests on phone were not being taken care of promptly or not at all. For example, TV remote had issues and when we requested the person woudl not come at all or come very late, requests for A4 sheets for my kid to draw or play with ahd a few questions. One big dufferenc evs. Taj or Oberoi - if you call at any number they take care of it but here, we were asked to call soe other number.

Dear Vikas, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your feedback and for highlighting the warmth and hospitality extended by our hotel and restaurant teams. We are pleased to know that you had an overall good stay with us. At the same time, we sincerely regret the inconvenience caused by the delays in attending to your requests. Whether it was assistance with the TV remote, providing A4 sheets for your child, or handling requests over the phone, we understand that prompt and seamless service is essential to a comfortable guest experience. We also appreciate your observation regarding the ease of service coordination. Guests should not have to make multiple calls or be redirected to different departments to have their requests addressed. Your feedback highlights an area where we need to improve, and we will work closely with our teams to ensure better ownership, responsiveness, and follow-through. Thank you for bringing these concerns to our attention. We value your feedback as it helps us enhance our service standards, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm Regards, Dennis D’Costa

Other web-users rate our hotel

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  • 201 reviews 7.9/10 Breakfast

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