Novotel Goa Dona Sylvia Resort

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Novotel Goa Dona Sylvia Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 1,273 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The immaculate rooms are based on six unique structures with eloquent plantations.

  • The open-air bar and coffee shop gives a surreal experience to the Guests.

  • The Alfresco seating at the restaurant is much prefered by our guests.

  • Cottage style rooms and villas with attached balcony & individual airconditioning units.

  • Refurbished Rooms and activity centre.

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach, Salcete
403731 GOA
India

  • By plane

    DABOLIM AIRPORT At 33km / 20 miles

  • By boat

    PANJIM JETTY At 46km / 28 miles

  • By train

    MARGAON At 15km / 9 miles

GPS:15.17451, 73.94498

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,273 reviews

TripAdvisor Rating  4.5/5  4,007 reviews

Good Stay for family/ couple

Customer review rating 4.5/5

Dr. N. G. Families - Confirmed reviews ALL

Very nice hotel Resort for family n couple, resort is having direct acces to beach, Room's are well designed with private balcony for every rooms. Area is very good with lots of greenery, flowers Food was very nice. Swimming pool is well maintained, children loved it. All staff - security, Houskeeping, reception and specially Ms Zara shown good Hospitality, calm attitude with lovely smile. This is wonderful property and overall we have enjoyed our 4 days staying. We Would definitely recommend to our family n friends. Thanks Dr.Nayan

Fantastic experience

Customer review rating 5.0/5

Satrajit S. Couples - Confirmed reviews ALL

I would like to visit again; the experience was quite pleasant.

Pleasant stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The stay was quiet pleasant. But the wedding and corporate events made the stay a lil disturbing for other guests like us. The wedding dj was just by the spa and it was not a relaxing spa at all. Wasnt silent, peaceful and relaxing spa. There was delay in clearing plates everytime at the seagull dining. We had to remind the people there to clear the plates a couple of times. But the food was good. The chef was indeed helpful by serving my children less spicy food. Overall a good experience but would be more better if the events didnt disturb the ither guests at the resort.

Nice property

Customer review rating 4.0/5

Prashant K. Families - Confirmed reviews ALL

Nice swimming pool, suitable for all age groups. Rooms maintenance requires more focus. We had ants in bathroom on day 1 and then lizards on day 2 and 3. We had to ask for additional towels, since it was four of us in the family. The resort staff should have done it proactively knowing the booking details. The same happened for extra blanket and pillows, we had to ask for it at night. Similarly TV was not working. We had to call the staff who did recharge of TATA SKY connection at that time. Again, something that has to be taken care by resort as part of regular checks. The Wi-Fi speed was drastically low. Variety of food in Seagull restaurant is good however the taste can be improved. Everyday we liked only 1-2 items in the buffet (breakfast as well as lunch / dinner). Direct access to beach is a plus point. Staff is well mannered, polite and professional. They act immediately upon receiving feedback, a very big plus point for the resort. During our stay there was another big group who had checked-in for destination wedding. Initially we thought that majority of resort staff will be busy serving them however to our surprise, we didn't face any challenge in any area. Another plus point for resort, good job. We had planned this stay / vacation to celebrate our 15th wedding anniversary. During check-in we informed the staff at reception. The resort staff did a good decoration in room on the anniversary day. Thanks to Shivam and Jason for the very good job. One day we visited Amalia Bar. The bartender was polite as well as helpful in guiding which cocktail to try, based on the points I placed in front of him. Unfortunately I missed asking him his name. He was a young boy. The main chef at Seagull was a friendly person as well as professional. He used to interact with people, asking for feedback as well as to help serve. I didn't ask his name however his badge showed Gabbar on it :) At one of the amenity space, Gun shot, color shots, archery the staff member Krishna was helpful as well as encouraging kids on how to use the guns. In addition, he was good at photography. He clicked nice pics of my daughter while she was trying her hands at shooting and archery.

Dear Prashant K., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Good Stay

Customer review rating 4.5/5

Anup C. Families - Confirmed reviews ALL

Good stay. Good food

Dear Anup C., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

It could not have gotten any better

Customer review rating 5.0/5

Anurag S. Families - Confirmed reviews ALL

We are a family of 7 - from an infant of 19 months to the matriarch of 87 years - and had booked 3 Boutique Villas for the 60th Birthday Celebrations of the Lady of the House for 4 Nights from May 11 to 15, 2022! We could not have made a better choice and the Novotel Goa Dona Sylvia Resort could not have possibly done anything more for our comfort and joy. The 'hardware' of location, accessibility, beach, amenities, comfort, elaborate menu etc was first rate; what made things memorable was the 'software' of staff and their services - everyone did their part from the Guard at the Gate to the Cleaner at the Pool. Special mention of Ms Zara at Front Office, Ms Manju at Seagull, Chef Gabbar Singh at Seagull and Steward Abhijit at Seagull - all of them 'conspired' to deliver a high quality personslised service in quality of food, menu of our choice, recipes to our palate, timings of our suitability and what else.....everything. Keep up the good work Team Novotel; we shall be back

Dear Anurag S., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The electricity was fluctuating, the phone lines went off, the rooms were so-so (expected better after Novotel took over).

Dear Gaurav R., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis

Good

Customer review rating 4.5/5

Ramkrushna M. Business - Confirmed reviews ALL

Good service

Dear Ramkrushna Budhia M., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Excellent Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

As usual never felt like a business trip, the staff kept us feel at home and took care of us very well.

Dear Rahul U., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Well located n unforgettable stay.

Customer review rating 5.0/5

Nilesh P. Couples - Confirmed reviews ALL

Staff was good. Comfortable. Head a good experience in spa. All smiling face.

Dear Nilesh p., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Good Vacation Stay

Customer review rating 4.0/5

Sunny Families - Confirmed reviews ALL

Overall a good experience.

Dear Sunil Narayan S., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

good

Customer review rating 4.5/5

Yogesh K. Business - Confirmed reviews ALL

place

Our fourth time here... Awesome as expected!

Customer review rating 4.5/5

Sarith K. S. Families - Confirmed reviews ALL

This was our fourth visit to Novotel Goa Dona Sylvia Resort, and after having spent 24+ nights, we can confidently say that this is a place you'd want to come back to. Reception & Guest Relations: It's always nice to be greeted by genuinely warm and welcoming staff from the moment you check-in. A special shoutout to Zara, who is a fantastic guest relations manager! Our check-in and check-out process was a breeze! F&B @ Seagull: A special mention of the F&B staff at the Seagull restaurant who took special care of our every meal and our special meal requests for our 4 year old. Some of the fantastic F&B managers I can recall are Maniston, Manju, Soundar, and Alphonso. Chef Gabar always made it a point to come up to us and ask if we had any special meal requests. Chefs Mahesh, Rajesh and Vijay at the live stations were always courteous and quick in their service. Servers Aliston, Sahil, Bipin, Alton, Steven, Venswin, Anwar, Anfal, Jordon, Udhav, Abhijit, Yusuf, Jani, Rishu were all great and provided excellent service! Rooms: The Boutique king rooms are spacious and have an extra day bed / sofa that provided some additional comfy seating in the room. Housekeeping staff always timed the cleaning to periods when we were outside. Much appreciated! One suggestion is that the housekeeping staff stock up towels based on the number of guests. Swimming Pools: The main swimming pool is large and the water just the right temperature! However, due to large corporate events, on a few occasions, the water seemed dirty. Old filtration system, perhaps? Or maybe need to think of ways to enforce showering before entering the pools. The newer, smaller swimming pool was super and the water crystal clear! Kid's Club / Children's Activities: Although there is a kids indoor play area as well as an outdoor play area, our observation was that this was the most neglected part of the resort. The outdoor play equipment are old, rusted and/or broken, or not wiped down. We could see bird poop, spiders and ants on the slides. Also, children are prone to get hurt in the outdoor play area due to the rather patchy grass. During a casual conversation with Mr. Dennis (the general manager), we mentioned this and he promptly got someone to bring in some sand. He also mentioned that they would revamp the kids club! We have high expectations for the kids club in our next visit! Beach: Cavelossim beach is one of the cleanest beaches we've seen in South Goa! The gradient is mild and is safe for kids. Life guards are always nearby, and the Silver Sands Beach Shack is just fabulous!

Dear Sarith Kumar S., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Dennis

Nice Property and good location

Customer review rating 3.5/5

Shreyansh A. Business - Confirmed reviews ALL

The overall stay was satisfactory and location in terms of beach connectivity and quiet location was good. But the food in buffet both Lunch and Dinner was not at all upto mark.

Dear Shreyansh A., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your concern about food, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Dennis

Customer review rating 3.5/5

Aashish R. Families - Confirmed reviews ALL

I guess you guys need to work on your services and understand the importance of Customer. I had issues with my AC in the room and had to follow up multiple times. No coordination between shifts at front desk about the same issues which I had been reporting from the day I checked-in. Spent 1 night without AC. and it got fixed by afternoon of my other day. Requested for some help on Water kettle in the room front desk said we are sending some one no one came to address that as well. You have a pretty good property please try to address the concerns of customers on priority.

Dear Aashish R., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis

Good stay which could have been awsome

TripAdvisor rating 4.0/5

shashankb157 TripAdvisor review

We stayed with a kid for 3 nights from 27th Feb to 2nd March. Overall the property was very good with quite a good location. The hospitality was also excellent. The biggest disappointment was for housekeeping and lunch at mama mia restaurant. Housekeeping was not up to mark as even after room cleaning one can feel dust under feet and the places like under bed etc. were very filthy. The timing of housekeeping also needs to be improved as if the room gets cleaned at around 5 in the evening we are actually spending the entire day in the dirty room. Regarding Mama mia - firstly the variety is very less in itself and out of available options some were not available. When we enquired about pizza, the server said it's available but when it was served we realised it has been prepared using a readymade bread (actually a stale bread) and was tasting awful, surely didn't matches to five star standards and the price charged. Lastly checkout could have been more smooth as had to remind front desk to get the luggage collected from the ro atleast four times.

Dear Mr. Shashank, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. We are glad that our ambiance & location added value to your stay. It is our primary objective to extend an unforgettable experience to our guests and we regret that your overall stay was not in sync with your expectations. However, we regret that you faced an unpleasant situation due to the lapse in services. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis

Good and Bad

TripAdvisor rating 3.0/5

KrantiSubhankar TripAdvisor review

- Excellent property and very nice location - Room cleanliness and maintenance need to be improved significantly - When there are large groups like marriage functions, smaller groups and individual families are somewhat sidelined and de-prioritized - Rooms were not clean, bathroom exhaust did not work the whole time of the stay. mosquitos were aplenty - Wifi was extremely poor which affected work

Dear Ms. Subhankar, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for our location and ambiance. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. Your feedback has been shared with our management to ensure such incidents are never repeated in future. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Dennis

Home away from home in the best way possible!

TripAdvisor rating 5.0/5

neha926 TripAdvisor review

Our first post pandemic vacation and we could not have asked for a better, safer, more wonderful location beachfront resort. Independent villas, outdoor dining, excellent buffets and staff that treated us like family. From Ms Gita Naik to Ms Asma; Mr Gabar, Mr Koushik or Mr Tabneesh in the kitchens; Devesh in housekeeping; Pool staff; and the restaurant staff: Steven, Abhijit, Veniswin; Swranjali; Managers Mr Gourang and Ms Manju. Special shout out to them for taking such good care of us at every meal and as vegetarians providing a great variety for us each time. There were very loud weddings at the resort when we were there but I think any resort in India has that issue.

Dear Neha, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Superb resort, nice suite & excellent staff

TripAdvisor rating 5.0/5

Navo_11 TripAdvisor review

Firstly, a big thanks to Viana who helped with the Suite night upgrade & booking meticulously after the initial issue with bookings and suite night upgrade. As a Platinum member of Accor group, I can definitely say that I was treated very well. Our family enjoyed the stay even after checking in at midnight on Christmas eve, the staff was very welcoming and Gaurav helped us with our luggage smartly. The chef, waiters served perfectly to our family needs both at breakfast and lunch. My mom, dad, and nephews still talk about the care shown in looking after their needs. My mom requires wheelchair assistance and so the resort does offer e-buggy car and wheelchair. Gita was affectionate, welcoming and extended the check out as per our need. We look forward to stay for 2 nights in the new year again with our suite night upgrade. Thanks for the experience Novotel Goa Dona Sylvia Resort. You were brilliant!

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. We are delighted to know that you have enjoyed your stay with us and were happy with the facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Your feedback has been shared with the team and it surely does motivate them to maintain our standards and to work towards are ultimate goal of “Customer Satisfaction”. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

Goa : go for good break

TripAdvisor rating 4.0/5

hiten61 TripAdvisor review

Location is perfect if you want to enjoy private beach, water rides (jack water sports), swimming pool and very few tourist spots like Dudhsagar water fall (90min). Property is maintained well and most of the staff that we interacted with were very helpful. Special thanks to few of them Jordan (trainee), Kaushik (chef), Cloid & Shiv Kumar (housekeeping) & Geeta (guest manager). However all the staff that we interacted were very polite so no complains for any staff members. Property has lot of greenery around which was definitely plus for us. Cottage type room gives you good vibes. Seagull (restaurant) has very good spread for breakfast as well as for Dinner buffet. Only downside was that I was not able to get an voucher upgrade to next category room as property was full due to some marriage function & Diwali season. Need some maintenance for Kids corner area and make it more lively. Wifi is okish.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. We are delighted to know that you have enjoyed your stay with us and were happy with the food, facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

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