Novotel Goa Dona Sylvia Resort Hotel 5 stars

Customer review rating 4.4/5 1,582 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Goa Dona Sylvia Resort
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • The immaculate rooms are based on six unique structures with eloquent plantations.

  • The open-air bar and coffee shop gives a surreal experience to the Guests.

  • The Alfresco seating at the restaurant is much prefered by our guests.

  • Cottage style rooms and villas with attached balcony & individual airconditioning units.

  • Refurbished Rooms and activity centre.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach
Salcete
403731
goa
india

Tel: +918326727777

Fax: (+91)832/2871320

Check-in from 15h00

Check out up to 12h00

  • By plane

    DABOLIM AIRPORT At 33km / 20 miles

  • By plane

    GOA DABOLIM APT At 45km / 27 miles - Shuttle paying

  • By plane

    GOA INTL AIRPORT At 45km / 27 miles - Shuttle paying

  • By boat

    PANJIM JETTY At 46km / 28 miles

  • By train

    MADGAON At 0km / 0 miles

  • By train

    MARGAO RAILWAY STN At 18km / 11 miles

  • By train

    MARGAON At 15km / 9 miles

GPS :15.171501, 73.941493

Our accommodation(s)

Premium Suite

  • Max. number of persons: 4
  • Area: From 53 / 570 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Suite

Our restaurants and bars

SEAGULL

Type of cuisine: International

Pool facing multi-cuisine buffet restaurant with interactive live counters. Relish pure deliciousness with your family or friends in a perfect setting while the globe chandeliers romance you from the high arched ceilings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAMA MIA

Type of cuisine: International

Mama Mia is our speciality poolside grill & steakhouse, serves fresh seafood, meats, and greens cooked to appease your palate. Satiate your taste buds with a selection of our finest cuts that is cooked to perfection by our Cuisinier.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEBABS AND KURRIES

Type of cuisine: Other cooking style

Open from 7:30pm to 10:30pm, the fine Dining Indian Restaurant, offers a choice of mouth watering delicious Indian and Mughlai cuisine which is a blend of succulent kebabs and aromatic tangy curries in a symphony of authentic flavours.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AMALIA

Non contractual photo

With its classic Mario Miranda wall illustrations, outdoor sitout space, and a tune so alive, our sunset bar will transport you back to the 'susegad' merry life of the Goan-Portuguese era.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TIA MARIA

Non contractual photo

Soak up the tropical sun at our poolside bar as you sip on house-made infusions. With an inventive cocktail menu shake-stirred by our skilled bar attendants. Claim a table or order at your leisure without leaving the comfort of your sun longue.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 3,200

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,582 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,363 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Rejuvenating Stay

Customer review rating 4.4/5

Anirudh B. Families - 12/01/2021 Confirmed reviews ALL

Everything was just so perfect here that I extended my 4 nights trip by another 2 more nights. Undoubtedly one of the best, courteous & loving staff (Mr. Benny & Mr. Govind from F&B, Ms.Kathy at reveption & Ms. Zara) These are the people who made sure our stay was just beyond excellent. The food at the restaurant (SeaGull) is finger licking good. Their Spa is a must do thing. Unfortunately we missed using the pools due to Covid. The rooms (Premium Villa) are very spacious, beach facing and a massive lawn to look at. Definitely looking forward to my next stay here.

Dear Anirudh B., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Food was delicious ...

Customer review rating 4.4/5

Pr… Families - 11/01/2021 Confirmed reviews ALL

We r visited 2nd time ..... No doubt staff was very helpful and food was delicious

Dear Preet D., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Well located

Customer review rating 4.4/5

Dr.sajithchandran Families - 10/01/2021 Confirmed reviews ALL

Had a good experience . The guest service was good .resort location and ambience was so good .We stayed there for the new year eve , the party and the gala dinner was enjoyable . What i wish to suggest is to include a stage and games involving the guests .that would make the party more intresting

Dear Sajith C., Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Good and memorable stay

Customer review rating 4.4/5

Shweta J. Families - 10/01/2021 Confirmed reviews ALL

Had a wonderful time ... staff very courteous.. Special thanks to Katie ( Front Office ) , Roy , Preetam and other F& B service staff and Special Thanks to Pankaj Chef , Sebaresh and Milton .

Dear Amit J., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Location is the usp .. peaceful decent stay

Customer review rating 4.4/5

Dr B. Families - 10/01/2021 Confirmed reviews ALL

Good family time spent .. beginning of new year couldn't get room for new year here but extended my trip in novotel from hyaat Overall experience good . Zara was very helpful from room selection till departure. Spa ms Liza and her assistant gave pleasent service. Cons room AC needs to be more powerful Shower hot and cold temperature control needs expert intervention temperature is extreme at first attempt or kids will burn there hands for sure . I got a taste of it . Food buffet menu can be improved . Maybe this Corona time but I had same experience for food in Hyatt also . Only Taj where I spent my new year eve had our tastebuds satisfied throughout our week stay in goa.

Dear B. K., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Beautifully landscaping

Customer review rating 4.4/5

Savitadaksh Families - 09/01/2021 Confirmed reviews ALL

Beautiful landscaping was the first Love on sight! Had a great stay at the resort with Courteous staff and Nice food. Need transport system available network platforms for just pricing and services in the state, if some tourists like to control their expenses.

Dear Mithil G., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal
Customer review rating 4.4/5

Anonymous Families - 08/01/2021 Confirmed reviews ALL

The service was poor. We got one room late. Most things we called for in the room were never delivered even after repeated requests. The fan in the room 112 is noisy and needs servicing. The lunch was average

Dear Karishma T., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

welcome not good

Customer review rating 4.4/5

Anil K. Families - 05/01/2021 Confirmed reviews ALL

Informed at 8 AM in morning that we will be there at 2pm to 3 pm in-spite of that the rooms were not ready and we got the rooms at 3.50 PM, room cleaning was in hurry , coffee table was not cleaned properly, water bottles were not kept and had to ask for it 2 times. , while check out initially cashew nuts and pista was charged when mentioned they were not kept in room 038, then they deleted it- very unprofessional way of managing things-- these are small things that matter- not met our expectations of stay what we dreamt a 5 star experience

Dear Anil K., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

For our family, Goa means Dona Sylvia year after year

Customer review rating 4.4/5

Naresh I. Families - 04/01/2021 Confirmed reviews ALL

Great Location, Excellent Property and well spaced out cottages (specially important during Pandemic). This was our 9th or 10th visit to Goa and this property. Extremely courteous staff, always available to help in all possible ways. The comfort we get here - its our Home away from Home.

Dear Aaryan I., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Perfect holiday

Customer review rating 4.4/5

Divyesh M. Families - 04/01/2021 Confirmed reviews ALL

The stay was excellent. Property is very beautiful and well managed.

Dear Divyesh M., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Well located

Customer review rating 4.4/5

Anonymous Friends - 03/01/2021 Confirmed reviews ALL

Relaxing very helpful staff

Dear Priyanka A., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Lost its charm

Customer review rating 4.4/5

Anonymous Couples - 03/01/2021 Confirmed reviews ALL

Novotel was good till last year; our current trip was rather a disappointment

Dear Bhuvi S., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. Would request you elaborate on the concerns experienced by you so that we can take corrective measure to avoid future occurrence. Kindly mail us on ha… We look forward to having you stay with us in the near future. Warm Regards, Vishal

Nice property, well maintained

Customer review rating 4.4/5

Prashaant G. Couples - 03/01/2021 Confirmed reviews ALL

The rooms are very small for the price.

Dear Prashaant g., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Good stay

Customer review rating 4.4/5

Anirban S. Families - 02/01/2021 Confirmed reviews ALL

This is the first time experience with Novotel. Your resort is very nice, arranged and well maintained. We booked the "Boutique Villa" room and stayed in room no 11. Now regarding our stay, I would say that it was just an above average stay, if compared to staying at other 5 star properties. We had to complain about Fridge and AC (these are two basic needs in this type of property I think..!! ). Your staff attended us promptly and solved the issue. Another bad experience is in "In room Dinning". The way they packed the food for our dinner was very poor. Also, at the time of Buffet breakfast, your restaurant staff are unable to handle the crowd. Now what is the best experience here....A person often covers a lot of flaws in a teamwork, and here the staff is Mrs GITA NAIK. She is always trying to do her best to make one's stay perfect in this property with a smiling face. She is very efficient staff of your property. This type of staff is really invaluable resource of any organisation. If I stay at this hotel again, it will be ONLY for her. Thanks Gita madam for everything.

Dear Anirban S., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Excellent location & good ambience

Customer review rating 4.4/5

Rajiva S. Families - 02/01/2021 Confirmed reviews ALL

Resort accommodation is satisfactory and provided all facilities required to spend the holiday. Staff are very courteous & prompt. Natural beauty of the resort, cleanines and food is extremely satisfactory.

Dear Rajeev Kumar S., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Under construction room given , room given at 4.40 pm ist, milk not available at 5.30 am in the morning

Customer review rating 4.4/5

Hansmukh A. Couples - 01/01/2021 Confirmed reviews ALL

Poorest. Can't let your guests wait for two hrs to give them a room. We arrived at 2.30 pm and were given a room at 4.40 pm. After that the room given was still in under construction state. Paint marks all over. The door wasn't opening and making huge screeching sounds. After checking in so late we were supposed to check out by 6 am. In this short 12 hr stay also faced many service issues, electric points were indian and I phone charger socket connectors were not available. We asked for one in the evening and after constant complains received one after 10 pm at night. Next morning we had to check out early and we asked for tea, the reply we got was milk man comes after 6.30 am .

Dear Hansmukh a., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Good Location.

Customer review rating 4.4/5

Abhilash P. Families - 01/01/2021 Confirmed reviews ALL

Pros: Good Location Good Breakfast Good Ambience Friendly and courteous staff Spa is really good Cons: Housekeeping should be more prompt. Had to call housekeeping for service. Bacon was awful. For such a premium hotel, there should be no compromise on food Bar should be kept open all day. Had to go out for a drink in the afternoon,

Dear Abhilash P., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Good Stay

Customer review rating 4.4/5

Pradeep Families - 01/01/2021 Confirmed reviews ALL

Very Pleasant

Dear Pradeep B., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Good stay

Customer review rating 4.4/5

Mohammad Families - 31/12/2020 Confirmed reviews ALL

Everything else if perfect . Other than the WIFI . Almost every guest had the same issue . The wifi is either not available or almost nil which is totally unacceptable. The most important fact is I have seen reviews about wifi in my many social media and travel platforms about the same resort since last 2 years and now it’s still the same . That means no corrective action taken on this which is dissapointing

Dear Mohammed R., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

poor room facilities, staff issues

Customer review rating 4.4/5

Ashwin Families - 31/12/2020 Confirmed reviews ALL

My overall stay had issues. Day 1 we were provided a room which had a small sized bed in room #93. The staff at the front desk said this was the standard size in all the rooms and he can't help. I was contemplating changing my hotel if I wasn't provided a room with a king sized bed as I couldn't sleep on the 1st day. After repeated requests, I was shifted to room #56. This room had a standard sized bed however the Air Conditioner had issues while cooling, the TV went blank as the set top box wasn't recharged, the hose pipe in the shower area was broken, the exhaust in the bathroom didn't work. Of all these issues they managed to fix the TV issue after couple of requests, exhaust fan after requesting multiple times for 2 days, and the shower hose pipe. Other issues include - housekeeping which is done in a very superficial level like a check box activity ...The sheets aren't replaced even after being dirty and torn. The floor being mopped rather haphazardly. The final issue is on the Wi-Fi connectivity and cellular reception in the rooms. Both were non existent inside the rooms however both worked outside the rooms. I would also mention that most of the star properties I have been to pamper guests and try their best to take care of their needs but the hospitality extended by your staff barely meets the standards set by some of your competitors. It gave me a feeling if Novatel was doing a favor to me by hosting me for 6 days in the property. Positives - Good location, nice access to the beach,

Dear Ashwin S., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for our location, villas and facilities. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Our most recent 20 reviews

In partnership with TripAdvisor