Novotel Goa Dona Sylvia Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 1,222 reviews

Novotel Goa Dona Sylvia Resort - Image 1
Novotel Goa Dona Sylvia Resort - Image 2
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Cavelossim Beach, Salcete, 403731 GOA, India

Description

Hotel extras

  • Private beach access to Cavelossim beach.

  • Villa-style rooms with private balconies, offering a garden, pool or distant sea facing view.

  • Enjoy buffet breakfast, lunch & dinner at our tropical themed Seagull Restaurant by the pool.

  • 4 in-house restaurants catering to a variety of cuisines to satisfy your every craving.

  • Tennis court, basketball court, fully furnished gym, spa and 2 swimming pools at the resort.

Our accommodation(s)

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach, Salcete
403731 GOA
India

GPS:15.17451, 73.94498

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,222 reviews

TripAdvisor Rating  4.6/5  5,340 reviews

Certificate of excellence 2025

Very good experience

TripAdvisor rating 5.0/5

Himanshu G TripAdvisor review

Mr Prince, Dhanraj, & Denzil are the men behind the amejing service. Most of the staff are coprative , always ready to support

Worst Hotel

TripAdvisor rating 1.0/5

surdel07 TripAdvisor review

Don’t stay in this hotel. Hotel AC doesn’t work, rooms remain super heated and very uncomfortable. Service is also poor. DOBT STAY IN THIS HOTEL

Customer review rating 3.0/5

Indraneel S. Business - Confirmed reviews ALL

1. Long time to check in. I stayed in R#306, chk-in 21 evening and chk out 23-morning. 2. Location excellent and property maintained well outside. Needs some attention for rooms (1st wash basin clogged, tile near the western toilet wobbling, Adjacent cupboard door magnet not good…the door is always open, adjacent glass shelves dirty with small spiders and cobwebs) 3. Response to an action required is average. Possibly b’cos of the conf., a large gathering, unable to handle(short staffed?) 4. Food is average and not replenished quickly. This could be far better. Both in breakfast and conference lunches. 5. Linen are clean and toilet arise replaced promptly. 6. Overall, good property location , but not ready for large events commensurate with the price and promise.

Dear Indraneel, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honest observations, as they help us identify areas where we need to improve. Please accept our sincere apologies for the delay experienced during check-in and for the maintenance issues in your room. Your comments regarding the wash basin, bathroom tiles, cupboard door, and cleanliness have been noted and shared with our Engineering and Housekeeping teams for immediate corrective action. We regret that our response time and service levels did not meet your expectations during your stay, especially considering the large conference movement. While high occupancy should never impact guest experience, we acknowledge the shortfall and are reviewing our staffing and operational preparedness for large events. Your feedback regarding food quality and replenishment during breakfast and conference lunches has been shared with our Culinary team for improvement. We are, however, pleased to know that the linen quality and prompt replacement of toilet amenities met your expectations. We are grateful for your positive remarks about our location and the overall upkeep of the property. Please be assured that your feedback is being taken seriously, and necessary measures are being implemented to ensure we are better equipped to deliver the experience we promise, even during large events. We hope you will allow us another opportunity to welcome you back and provide you with a more seamless and memorable stay. Warm regards, Dennis D’Costa

Customer review rating 1.5/5

Ameya P. Families - Confirmed reviews ALL

We were apparently given an upgrade which was a smaller room. Less staff at checkin and even when we called multiple times at the reception for some help nobody picked up. There was some event setup going on and there was too much noise because of that. Our "upgraded room" was right next to this setup. Breakfast was the saving grace , overall a poor experience

Dear Ameya, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for your feedback. We regret that the room upgrade did not align with your expectations and apologize for the inconvenience caused by limited staffing at check-in, lack of response from the reception, and noise from the event setup near your room. This is not the level of service we aim to provide. We are pleased to note that breakfast met your expectations, and your overall feedback has been shared with the concerned teams for corrective action. We appreciate your input and hope to welcome you again for an improved Warm regards, Dennis D'Costa experience.

Customer review rating 4.0/5

Filippo F. Couples - Confirmed reviews ALL

Nice hotel, with great staff and excellent restaurant. We were however, disappointed with the lack of activities around the pool throughout the day and the entertainment in the evenings which was non existent apart from a singer or duet playing. As there were weddings and conferences happening throughout our stay, it felt like they were the main focus and we, the ‘normal guests’ were not the priority!

Dear Filippo, Greetings from Novotel Goa Dona Sylvia Resort. Thank you for sharing your feedback. We’re delighted to know you enjoyed the hotel, our team’s hospitality, and the restaurant experience. We sincerely regret your disappointment regarding the limited poolside activities and evening entertainment. Your observation about weddings and conferences impacting the overall guest experience is taken very seriously. Please be assured that all our guests are equally important to us, and your comments have been shared with the concerned teams to ensure better balance and enhanced entertainment offerings in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a more fulfilling and enjoyable stay. Warm Regards, Dennis D'Costa

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Other web-users rate our hotel

  • 576 reviews 9.7/10 Location
  • 739 reviews 8.3/10 Room
  • 1,706 reviews 8.8/10 Service
  • 69 reviews 3/10 WiFi
  • 650 reviews 9/10 Amenities
  • 486 reviews 9.4/10 Beach
  • 274 reviews 8.2/10 Cleanliness
  • 217 reviews 8/10 Breakfast

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