Novotel Goa Dona Sylvia Resort Hotel 5 stars

Customer review rating 4.4/5 1,470 reviews

#ALLSAFE Accor

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Novotel Goa Dona Sylvia Resort
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Hotel extras

  • The immaculate rooms are based on six unique structures with eloquent plantations.

  • The open-air bar and coffee shop gives a surreal experience to the Guests.

  • The Alfresco seating at the restaurant is much prefered by our guests.

  • Cottage style rooms and villas with attached balcony & individual airconditioning units.

  • Refurbished Rooms and activity centre.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach
Salcete
403731
goa
india

Tel: +918326727777

Fax: (+91)832/2871320

Check-in from 15h00

Check out up to 12h00

  • By plane

    DABOLIM AIRPORT At 33km / 20 miles

  • By plane

    GOA DABOLIM APT At 45km / 27 miles - Shuttle paying

  • By plane

    GOA INTL AIRPORT At 45km / 27 miles - Shuttle paying

  • By boat

    PANJIM JETTY At 46km / 28 miles

  • By train

    MADGAON At 0km / 0 miles

  • By train

    MARGAO RAILWAY STN At 18km / 11 miles

  • By train

    MARGAON At 15km / 9 miles

GPS :15.171501, 73.941493

Our accommodation(s)

Premium Suite

  • Max. number of persons: 4
  • Area: From 53 / 570 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Suite

Our restaurants and bars

SEAGULL

Type of cuisine: International

Pool facing multi-cuisine buffet restaurant with interactive live counters. Relish pure deliciousness with your family or friends in a perfect setting while the globe chandeliers romance you from the high arched ceilings.

Lunch

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Dinner

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MAMA MIA

Type of cuisine: International

Mama Mia is our speciality poolside grill & steakhouse, serves fresh seafood, meats, and greens cooked to appease your palate. Satiate your taste buds with a selection of our finest cuts that is cooked to perfection by our Cuisinier.

Lunch

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Dinner

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KEBABS AND KURRIES

Type of cuisine: Other cooking style

Open from 7:30pm to 10:30pm, the fine Dining Indian Restaurant, offers a choice of mouth watering delicious Indian and Mughlai cuisine which is a blend of succulent kebabs and aromatic tangy curries in a symphony of authentic flavours.

Dinner

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AMALIA

Non contractual photo

With its classic Mario Miranda wall illustrations, outdoor sitout space, and a tune so alive, our sunset bar will transport you back to the 'susegad' merry life of the Goan-Portuguese era.

Dinner

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TIA MARIA

Non contractual photo

Soak up the tropical sun at our poolside bar as you sip on house-made infusions. With an inventive cocktail menu shake-stirred by our skilled bar attendants. Claim a table or order at your leisure without leaving the comfort of your sun longue.

Lunch

  • Mon
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  • Wed
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  • Sat
  • Sun

Dinner

  • Mon
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 3,200

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,470 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,335 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Holiday at Dona Sylvia

TripAdvisor rating 4.5/5

Neil19752020 01/12/2020 TripAdvisor review

Great location.....unfortunately its no longer the Dona Sylvia that we knew. The quality has deteriorated terribly and unfortunately, it appears this has taken place after the acquisition by the Accor group. The Front Office staff were excellent....food too was good. Quality of the rooms and cleanliness left much to be desired. Basically, there is absolutely no 'attention to detail'

Dear Mr. Neil, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. We would like to thank you for complimenting us for our location, our Front office staff & food. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. We sincerely regret that we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better anticipate your needs. We hope you would give us another chance to restore your faith in us. Do allow us to serve you better next time. Warm Regards, Vishal
Customer review rating 4.4/5

Mandar Families - 29/11/2020 Confirmed reviews ALL

very poor service. quality of room dine in very bad

Nice location for leisure.

Customer review rating 4.4/5

Parambath S. Families - 29/11/2020 Confirmed reviews ALL

Location of the resort is great. Surroundings are maintained exceptionally, especially the walkways and garden area. Private entry into the white sand beach is the highlight. My rooms were not ready on arrival which were changed by intervention of AGM later. Had to wait sometime with family outside the room. This was not conveyed at Reception. Housekeeping staff especially ‘Abbas’ and ‘Mr Pradeep’ were very helpful and doing a good job to upkeep the rooms. Food at restaurant was average and lacking in variety. Service definitely needs improvement. Most of the staff seemed to be under trained and not very friendly.

Good location, access to beach

Customer review rating 4.4/5

Supriyo G. Families - 28/11/2020 Confirmed reviews ALL

Nice resort with very friendly staff. Also enjoyed the food!

Very good stay

Customer review rating 4.4/5

Radhika Families - 28/11/2020 Confirmed reviews ALL

The staff at Novotel was super amazing. This wasn’t our first Novotel stay but our first in Goa and we were very impressed by the service. We had come with our dog and they really made our stay very comfortable.

Dear Ms. S., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. Hope to see you soon! Warm Regards, Vishal

Extremely pathetic experience

Customer review rating 4.4/5

Sushant Couples - 27/11/2020 Confirmed reviews ALL

Extremely pathetic experience which sub standardized our vacation, not worth even 3 star. Please Note its my 3rd visit to Goa and I'v been to Novotel in other locations all over India. 1. LOW FOOD QUALITY AND VARIETY. Breakfast is boring, repetitive, lacks variety.No menu displays. Lunch and Dinner has NO STARTERS, food is refried and not very fresh. ONLY 1 PANEER AND 1 NON PANEER Sabji in Veg option. For 1500+ tax!!! We had to ask if ICE CREAM was available, then the waiter would serve reluctantly, no topping options. It wasnt kept outside, its hidden in kitchen !! No menu displayed properly. Goan Chana was always undercooked! Desserts are stale, sub standard and entire menu is repetative. Extremely costly and not worth money at all. I paid 5500+ for 1 lunch and 1 dinner buffet for 2 of us. I wouldn't bother if only it was worth it! Staff is careless and not eager to serve , clearing dishes takes forever. They and managers will go and chat and be around non Indians all the time!! 2. WELCOME DRINK is pathetic, tastes like semi sweet water!! Mind u I tasted it for 5 days, myself. The pathetic staff wouldn't offer! It was over by evening and all visitors complained, no improvement! 3. The staff is careless and biased towards non Indians(funny in these times! ). No sense of service industry standards, very sad state. 4. Our ROOM SMELLED, were damp, walls seaping , was very unclean. We had to bear the smell till next day, when we ourselves asked for room freshener, opened all doors n windows despite of our privacy concerns. 5. Had to ask ROOM CLEANING to clean fans, tables, porch. The porch area wasn't cleaned for 5 days till I complained, even then it was dirty. Room cleaners are so bad, I clean my house better! They won't wash cups, refill refreshments poorly. 6. Didn't get moisturizer without asking for it till 4th day!The staff cribbed they were out of stock. Does it sound 5 star??? 7. The furniture was very unclean, dust everywhere and stains on wood. 8. The shower was leaky, and shifted between hot and cold randomly, not repaired despite many complaints! They dont have bathroom mats, they place small napkin outside shower door, which gets wet after shower, and no-one comes to replace it for hours! 9. The spa did not have male masseuse, hence males in our family opted out!! And the spa has stopped steam sauna Jacuzzi, due to pandemic. 10. Taxi wasn't allowed inside, stating concerns with union. What I was astounded was the staff was not eager to pick our luggage till gate, and refused to come out of the gate, so I had to carry it till cab! So dumb! The watchman started fighting with our cab driver, because he was not from union. 5 star really???? OWNER doesn't seem to bother about reviews, otherwise there would be improvements over time, just look how many people have bad reviews! Just go to NOVOTEL CANDOLIM and other branches AND SEE THEIR LEVEL OF SERVICE !!

Masquito issue

Customer review rating 4.4/5

Farhad S. Families - 27/11/2020 Confirmed reviews ALL

Property is very good, clean and well maintained. Not all guests were wearing a mask due to which we checked out the next day. Very big issue of mosquitos. We asked for an electric mosquito racket and killed literally 30 to 40 mosquitos

Best to avoid in future.. will look at the Leela or Taj for a better experience

Customer review rating 4.4/5

Trivikram A. Couples - 25/11/2020 Confirmed reviews ALL

Firstly this property isn’t a 5 star, am not sure how Dona Sylvia is regarded as a star property The following is my feedback 1. At breakfast service, my spouse noticed her glass had lipstick marks... supposedly these glasses were washed but we know that these were being reused. It’s just unbelievable that during covid times this property takes such matters lightly. 2. Check in was miserable, I was made to wait for 20-25 min coz the lady at the reception forgot to check me in, it’s only after I went to remind her that I got checked in. Again no welcome drinks or anything 3. The room keys kept giving problems, I had to make repeat visits to the lobby to they then reactivated, solution was never found 4. Had booked a premium villa, but seemed very average 5. The cappuccino machine at the all day dining restaurant “seagull” never worked on all 4 days of my stay... you expect me to believe that it takes this long to service a coffee machine.... Overall extremely dissatisfied and have made my mind to avoid Novotel completely.... the Marriott or the others give a better experience for the money they charge... also in spite of giving feedback to the front desk via the feedback form at the time of check out I havnt been contacted by the hotel to know the reason which shows their interest in managing guest satisfaction The only stars I would like to give are to the housekeeping and front gate security.. extremely well mannered and were gems... the rest are a complete misfit

Fantastic stay

Customer review rating 4.4/5

Neel Couples - 25/11/2020 Confirmed reviews ALL

Stay unfolded very beautifully. All the services very aptly in place. The only sad thing was that the pool was closed and other restaurants were not operational.. otherwise very nicely located and rooms are wonderful.

Well maintained Beach Resort, Great food and service

Customer review rating 4.4/5

G. Families - 24/11/2020 Confirmed reviews ALL

We had a very relaxing stay at the Novotel Dona Svlyvia resort. It is very well maintained and has good access to the beach. Ambience and food is very good too. The rooms can be maintained better and can be refurbished with better amenities

Dear Mr. G., Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. We have also noted your concerns about the rooms and the amenities which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Overall decent

Customer review rating 4.4/5

Dr M. G. Friends - 24/11/2020 Confirmed reviews ALL

staff especially banquet / buffet manager were quite non courteous, service was quite lousy for Novatel category standards , even with kids staff was quite rude

Excellent stay

Customer review rating 4.4/5

Aman K. Families - 24/11/2020 Confirmed reviews ALL

It was a great experience indeed, the serene location coupled with excellent services was a delight!

Dear Aman Preet K., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. Hope to see you soon! Warm Regards, Vishal

Stay was good

Customer review rating 4.4/5

Bairon B. Families - 24/11/2020 Confirmed reviews ALL

Stay was very good, Nicely maintained the property & net to the Beach. Which is attracted us... Swimming pool was not functioning and I found GYM was not fully equipped.... Rooms was mentioning villa though it was villa concept but it was a room and bathroom

Dear Mr.B., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia. We are delighted to know that you have enjoyed your stay with us and were happy with the ambience and services however you were a little disappointed as the swimming pool was not operational due to the current pandemic situation ( COVID) and the gymnasium facilities provided by the resort. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Vishal

Well Located

Customer review rating 4.4/5

Yuvraj K. Families - 24/11/2020 Confirmed reviews ALL

Expectations are Much higher from Novotel. There is no AC restaurant and rooms need some refurbishments

Dear Mr.K., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. We have also noted your concerns about the room refurbishment & AC restaurant. Being a resort property we have a specialty restaurant named "Kebabs & Kurries" which is a AC restaurant. However it is not functional at the moment because of the current pandemic situation. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

LOCATION - GOOD ROOMS

Customer review rating 4.4/5

Vijay V. C. Families - 24/11/2020 Confirmed reviews ALL

THE STAY WAS GOOD , EVEN AFTER DOING ONLINE CHECK IN IT DID TAKE SOME MORE TIME AT THE RESORT ON ENTRY. THE ROOM ALLOCATED WAS GOOD IN THE FIRST BLOCK. ROOM SERVICE WAS EXCELLENT SPECIALLY MR. ASHOK I REMEMBER WAS QUICK IN RESPONDING. THE RESTAURANT REALLY NEEDS TO PULL UP HERE I AM A LITTLE DISSPAOINTED. THE FOOD WAS NOT THAT GREAT, BUT YES MR. NAVAL FROM THE RESTAURANT WAS VERY QUICK , MR. PRITAM THE STEWARD WAS DOING GOOD. GOOF UPS HAPPENING ON OREDERING SHOULD BE TAKEN CARE. I OREDERED A BLUEBERRY LEMONADE - FOR MY CHILD WHICH SHOULD BE BLUE AND IT TURNED TO BE RED , AND ON ENQUIRING I WAS TOLD THAT THIS WHAT THE BAR TENDER HAS GIVEN. -- NOW ISINT THIS ANSWER SURPRISING. BUT MR. PRITAM SAID THAT HE COULD GET ANOTHER ONE - BUT I REFUSED AS I DID NOT JUST WANTED TO ORDER FOR THE SAKE OF IT, OVERALL THE STAFF WAS GOOD, BUT REAL SATISFACTION COMES FROM THE FOOD WHICH NEEDS TO BE LOOKED INTO SERIOUSLY. I CAN UNDERSTAND THAT ITS OPENING AFTER LOCKDOWN AND YOU PEOPLE CAN BE SHORT STAFFED., BUT ITS BETTER TO KEEP A SECTION CLOSED AND SERVE WITH ALL THE ATTENTION TO THE GUESTS RATHER THAN THE GUEST WAITING AT THE TABLE FOR ANYONE TO TURN UP FOR THE NEXT ORDER. OVERALL THE STAY WAS GOOD.

Beautiful Property

Customer review rating 4.4/5

Kulwinder S. Families - 23/11/2020 Confirmed reviews ALL

I really enjoyed my stay at this beautiful property. I loved how it is maintained and how I could assess the beach from my room. The staff was very humble and welcoming. The room given to me was amazing and the hotel was able to meet my expectations during these unprecedented times. I feel there is an opportunity to improve a bit on a few things like when the staff visit the guest for housekeeping or in room dining they should be removing the shoes outside. I used in room dining twice where the first time I ordered something to eat and then the second time it was a cup of tea. I found the test to be very average. Last but not the least I was surprised to see that even though the occupancy of the hotel was around 70% I did not get a parking for my car even for a single day.

Dear Kulwinder S., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for our location, villas & staff. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

Brief stay, but well worth it.

Customer review rating 4.4/5

R N. Friends - 23/11/2020 Confirmed reviews ALL

We had a relatively short stay at the Novotel Dona Sylvia property, but the stay was worth it. The resort is very well laid out, with plenty of green cover affording privacy to the guests. Direct access to the beach was a sure winner. The staff were friendly and helpful, especially housekeeping. The check-in and check-out process too was quick and efficient. The resort is currently a bio-bubble with one of the ISL teams staying there - this meant that a portion of the resort was off limits, but despite that, there was sufficient space for privacy and fun. The cottage/ villa rooms are quite airy and spacious and well maintained, but it's best to keep the door closed at all times. The balcony sit-down area provided for some good fun times as well. Yup, there was no Feni on a singular occasion at the restaurant :) (we can gripe about anything) but apart from that it was a great stay.

Dear Rohan N., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. Hope to see you soon! Warm Regards, Vishal

Good but not best

Customer review rating 4.4/5

Kedar K. Families - 23/11/2020 Confirmed reviews ALL

There should some improvement in housekeeping department. Food quality and variety also need to be improved.

Good stay

Customer review rating 4.4/5

Anonymous Families - 23/11/2020 Confirmed reviews ALL

It was very comfortable , safe, staff was very very good and nice and receiption staff was very cooperative and polite.

Dear Subhashchandra G., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Awesome Hospitality @ GOA

Customer review rating 4.4/5

Sandeep S. Families - 23/11/2020 Confirmed reviews ALL

Recently I stayed in Goa Novatel alongwith family, I would definitely recommend this hotel to the guest traveling those are traveling with friends and family. Best part of this hotel is location and proximity to beach, food quality was best specially breakfast have good options of Indian food, room service is awesome and support staff is very nice and kind. Thanks to the team Goa Novatel Dona Sylvia Resort.

Dear Sandeep Kumar s., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. Hope to see you soon! Warm Regards, Vishal

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