Mercure Goa Devaaya Retreat 4 stars

A very pleasant stay overall with respectful, attentive and obliging staff. Every meal was delicious. Comfortable and clean room. Beautiful location.

Good

A very unique experience. Enjoyed the ambience, hospitality, food. A special mention of the following staff:Amey,Avina,Suchita,JennyNilesh. The Sous Chef Godhan Singh was very innovative and made delicious vegan food. Lucas, Anthony and all the staff were very efficient in rendering the services.

We noticed the care and changes you have done in the planting all around the property. Really exquisite work. Our stay at villa 105 has always been very satisfactory. If there is one thing you could focus on would be the bath. The bath is cracked and because of its shape it makes standing a bit difficult. Also the shower curtain does not do much: the water always floods the floor. It would be easy to convert it to a walk in shower. I suppose this could be done sometime in the future.

I always love coming here. It is like being welcomed home by everyone from the doctors and therapists to the kitchen staff to the housekeeping staff and grounds keepers. They all provide a nurturing supportive experience. The care, the food and the treatments are excellent!

Perfect, very nice, clean, big room, helpful, god treatment, feel better, every kind people

The resort was an ideal place to relax. The staff were extremely attentive and polite. The stay was also informative on Ayurvedic practices and diet which we enjoyed and hope to apply in our daily lives.

Overall - It is a lovely experience. The rooms are spacious and well taken care of. Having access to the pool was wonderful. The grounds are very well-kept. The front desk staff were friendly and very helpful. Which I would say overall for all of the staff. there were a few things to think about working on. The showerhead in room 124 was excessive and should have an adjustment. I forgot to record it I forgot to report it. The Wi-Fi is terrible. sometimes it was just slow, sometimes it wouldn't work at all. It was very, very frustrating. Especially when I had an emergency to deal with and could not properly access the Internet. In reference to the spa services, the tables are slightly uncomfortable and the lack of a proper face cradle is exasperating. some of the therapists are new and inexperienced, but the doctor allowed me to try different ones till I found one I liked. There was an equipment problem with the Shiradosha(Oil dripped across my forehead) which caused oil to go in my eyes. The therapist reported that to the spa desk. The pool should stay open until 10 PM. Everyone I talked to wanted to have a swim and recreation after dinner. Lunch was wonderful. Dinner was just OK. I loved the juice bar. The gym equipment needs upgrading. ALSO - the gym is TOO HOT to work out in. The patio doors should have a handle on the outside. I locked myself out and there was no way to walk around to the front. Another guest let me go through their room.

Very relaxing where you can get away from everything.

A rejuvenating experience with impeccable service,

Positive: 1. Very kind and helpful staff. Special thanks to Mr. SHAILESH, Mr.ANTONIO, Mr.JOE, Mr.LACTOR and all cooks at breakfast. 2. Yoga and Ayurveda - precious bonus. Negative: 1. However, we did not expect the resort is vegetarian and tea/coffee/wine (and alcohol) are strictly forbidden. 2. Although hotel is 18 km from airport as it written on Booking, it took nearly 2 hours to get to the airport by taxi. 3. The receptionist at 8pm on 9th of January was not aware of Accore member club benefits and didn't make proper arrangements. 4. The website and other links of the resort (like Booking) should clearly warn customers on the profile of the Resort and complications of transportation (long narrow road, need to cross river by ferry ect.). So, that those want to do sightseeing mostly wouldn't chose this place to stay. 5. The room 220 was nice and spacious, but very noisy at night because of the sound noise produced by generator in the opposite building. Windows in the closet room should be shattered at night to prevent the bright light from the outside illumination. 6. Be prepared to spend 1-1,5 hours every time at the dinner (by Ala Cart). Didn't expect that those vegetarian dishes are so long to cook. 7. And bring the spray against mosquitos! Could not sleep.

Stay at the Mercure Devaaya property was very refreshing and a positive experience. Though we were there for a brief time but the vibes of the property amongst the lap of nature and the ayuvedic/naturopathy treatments provided there are surely benifitting. This is a hidden jewel of Goa that needs to be explored

Staff were significantly slow in their response and check in took almost 20-30 mins

We have stayed at Devaaya repeatedly. Unique location, beautiful surroundings, everyone is very kind and caring, excellent food, good health care facilities and treatments. My mothers health has benefited from her staying at Devaaya

Lovely grounds and attentive staff. The spa was a fail. The atmosphere is very nice, but the therapists are very young and clearly inexperienced except for 1 or 2. The doctor did not seem to care very much about the treatments and she was hardly there. Moreover, you would be given a very specific diet that indicated, no oils, flours etc and yet they were present in the food you were served.