Mercure Goa Devaaya Retreat 4 stars

Great location, free of noise , crowd and lovely view. wonderful staff especially housekeeping and restaurant staff. Ayurveda program and complimenting diet is so completely satisfying and reboots body and mind energy levels

Staff had made our stay quite comfortable and helped in every way they could.

The Location is awesome. The calmness of the place rubs off on u in a gentle and melancholic way. Was able to unwind and truly relax. Staff is highly courteous and super efficient.

I cam across this property by accident on Google Maps and decided to read a bit more. To be honest, I did not know it involved a ferry crossing. I am just glad that I stayed here. Check In was extremely professional as I got a guided tour of the resort and it's facilities before going to my room. One of a kind experience. I was given a heads up that the resort is undergoing a lot of changes and at times service may be a bit slow. I really appreciate the person for telling me this and I just soaked into the lovely atmosphere of the resort. I had initially booked for 1 night but after lunch, decided to extend by another night. Best decision ever. Staff are very courteous and friendly. I got along well with Amith at the lounge bar opening night. The food served is excellent. I dont know how time flew so fast in spite of me taking it lazy. I truly felt relaxed and rejuvenated. I am sure I will return to Mercure in the near future!

Pathetic. AT time of check in-there was no communication of my room upgrade...have to stand for 1 hour at reception. At check out they didnt have my payment history details. Again at 1'o clock in night i was asked to find my transaction ID. Still there is no linkage between accor site payment and hotel and staff is still harassing me for the payment where in i have sent all the documents. pATHETIC STay.

Very friendly staff, took care very well, specifically food and beverage. Great customer connect specially Raj and his entire team and of course Sanjay as a great leader. Big thanks.

It was really memorable and a wonderful stay. The property is amazing,cost,great location, staff is really helpful,ambience is good,food is spread with lot of variety.

It’s a another heaven away from the already awesome Goa. Tucked away in an island only accessible by ferry it was fun to load our car and cycles . The property is beautifully built and spread out spacious. It’s a great place to unwind if beach is not your necessity

Tick off all the points.. Close to nature & ayurveda Calm place Good recharge to soul Other side of a coin & Food is something needs improvement

I had called in the hotel for reservation, and was asked to make a 20% prepayment which I did. On arriving at the hotel, the check in team had no clue about our reservation, not about our prepayment. Nevertheless, the bad check in experience was well compensated by the courteous staff and we had a good stay experience.

Very good view from river view rooms... Pros - calm, neat, beautiful, supportive staff Cons - bathrooms definately need renovation, short of variety in food menu

Mercure Goa Devaaya retreat was an accidental choice for a short Christmas vacation. We never expected that a non-descript island of Divar, so close to Panaji, would turn out to be a memorable experience that we four familes would cherish for ever. What made the two night stay memorable is the cosy comfort of the property with the architecture of the villas so naturally blending with nature, yet with extremely clean and mordern comforts. The concept of healthy stay with nature was very vivid in each and every ameneties, be it the youga centre, the ayurvedic therapy, acupressure. The indoor game place is an instant hit with children, and fishing by the water front was hit with elders as well as youngsters. The cycling, the walking tour, the food...all were excellent.

Our weekend stay at Mercure Goa Devaaya Retreat was enjoyable, we were looked after well by the staff of the hotel. The service was excellent. The meals at the restaurant were also good. A special mention for Chef Peter who rolled out exotic Goan non veg cuisine for us. Our sincere thanks to the General Manager Sanjay for making our stay memorable. We look forward to visiting Mercure Goa Devaaya Retreat in the future.

Though we had a great time outside our rooms and property is beautiful we are highly disappointed by the room service. 1 chicken sandwich and masala chai never reached the room even after 2 hours of multiple calls and reminders on day 1.. so we managed with chai and canceled the order finally. Next day same story .... we ordered cold coffee and sandwich ... both never reached even for 2 hours of reminders ! The breakfast and lunch buffet food didn't show up on time after waiting for so long !!! Thank you.

It is a beautiful place, but our stay had unfortunate and unpleasant experiences, which are not expectable for a hotel this category. The room needs maintenance: it was clean, but the AC is way to loud and not strong enough, and the water in the toilet came brown for 30 minutes when we wanted to take shower. The rooms need to be inspected and fully checked after such a long time being close. It is not reasonable to have these issues. There was a wedding in the night we stayed. I complaint in the reception at 11 pm. It is not admissible that in a retreat, where one can relax in silence, do yoga and ayurvedic treatments, one has half of the garden space occupied by a wedding, not being able to use it, and has loud music for hours in the evening. Definitely the worst thing you can do to a guest who comes here for the space, the location and the silence. This is a retreat! Not a party plot. Other issues that are not up to the standards: breakfast is bad, for a hotel of this category. Juice was spoiled, bread was not of good quality (the Goan poi was good but kept under the sun it gets hard very fast). Sambar not a real one, only papaya as fruit option (when are so many more fruits now), no black coffee. I was made to pay 150 INR extra for a black coffee that should be part of the breakfast, when in the end it is 2 packs of Nescafe worth 10 INR. Definitely what one expects. The same with the juice: my partner had to ask a fruit juice (which should be included, since the offered one was completely undrinkable), and had to pay. This pettiness is not expected in a place like this, and ruins an experience of what could have been a very good stay. we were thinking staying one more night but we decided to check-out. The location is beautiful, the employees are kind, but these things ruin the reputation of a hotel ,and definitely made us feel unpleasant with the overall experience. positive things: staff is cordial, we had a room upgrade (very generous), location is stunning and ideal to relax and retreat. If one can...