Novotel Goa Resort & Spa Hotel 5 stars

Very good location. Warm hearted staff. Great food quality.

Stay & service was excellent.

Room was little small. Facilities provided in the room was not meet to the standards which was expected from the NOVOTEL name. Bathroom slippers was not available need to request for that. Bathroom blinds was from outside which was not comfortable when having kid with you. Buffet breakfast was little desi style.

It was overall a good stay. The food was excellent. Being a vegetarian, the chef was very accommodating and made lots of vegetarian dishes on our request, even though not a part of the menu. Really appreciate that. The only point which we found dissatisfying is that even though I had made an advance payment of Rs. 50,000/- for 3 nights 4 days - upon arrival I was immediately asked to pay the balance of Rs. 2,500/- even before the check in. Plus all food bills were to be cleared immediately since I did not have a credit card. I have never seen such a system in any other resort till date. The balance payments are always to be cleared on checkout and not as and when food is ordered or immediately on check-in.

FANTASTIC STAFF,GOOD FOOD AND NICE LOCATION WERE THE POSITIVES. THE NEGATIVES WERE, TOO MUCH MAINTENANCE WORK GOING ON, NO ENTERTAINMENT AS LISTED IN THE BROCHURE{TUI} LESS SPORTING FACILITIES AS LISTED {TUI} AND MOST IMPORTANTLY,PERSONAL ITEMS DISAPPEARING FROM OUR ROOM!!!!

It was a lovely stay. We really enjoyed the stay.

Food was same. Intresting on day 1 and boring on day 3 coz the menu was total same. But food taste was good. Check in time were too rigid.

A very comfortable stay

Staff was very helpful and ensured a good experience

Was satisfactory not super......make it more senior citizens friendly...

A high quality re-charge break close to the beach but just away from the noie and bustle of Candolim Road

Overall the experience was very satisfactory. Since I was with an infant, it was even more important to stay in a kid friendly property and Novotel had it all.... To top it all, the staff was extremely kind, friendly and well trained...

Great hotel. Good pool along with other facilities. Easily accessible.

It was an amazing experience for me. Came for my anniversary and it turned out to be a great decision to stay at Novotel. Special mention to Shubham at front desk, really helpful guy.

Resort is located little off from main road and hence offers great comfort away from hustle bustle. Has amazing swimming pool and other resort amenities. Front desk is good However we were not offered any welcome drink nor was explained about resort amenities which was a little disappointing on arrival( we already informed our arrival time and checked in online as well). We had to figure out room also by ourselves ( not sure if its a hotel policy). i felt rooms are not up to the mark as per the high pricing of the property. Food is okay , breakfast varieties and a-la-carte menu options are very less for vegetarian. Restaurant service is too slow and staff claims( as i spoke to Mr. Gaurav) for 25-30 mins waiting time at the restaurant after placing the order which i felt was too odd to tell and slow. Another weird thing was when we were having the lunch after getting the order and would needed something , no one was around to take our order/ request. I have been to many 5 star resorts and this was such a bad lunch experience. Guest relations staff & Travel Desk is however very helpful including the security staff, which i would appreciate their efforts! I had done the booking via accor app and was expecting a great service by Novotel, hence a little disappointed. Hotel management has to work on above things to make the guests experience better! Otherwise resort is really beautiful and offers great views! :)