Novotel Goa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 982 reviews

Novotel Goa Resort & Spa - Image 1
Novotel Goa Resort & Spa - Image 2
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Pinto Waddo, Off Candolim Road, Candolim, Bardez, 403515 GOA, India

Description

Hotel extras

  • A 4 minute drive to Candolim Beach. Close to Baga, Calangute, & Sinquerim, Beach.

  • Supervised kids play area, motion gaming, signature play table, sports hub & family activities

  • Learn to prepare popular Goan dishes with our culinary gurus at the Goan cooking class.

  • 7800 sq. ft. pillarless ballroom, dedicated events team that offer unprecedented theme breaks.

  • Rejuvenate at New York's renowned Warren Tricomi Salon & Spa with Goa's only Turkish hammam

Our accommodation(s)

Hotel location

Novotel Goa Resort & Spa

Pinto Waddo, Off Candolim Road, Candolim, Bardez
403515 GOA
India

GPS:15.520575, 73.769631

Telephone
Fax +91 832 671 2200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

FOOD EXCHANGE

The Food Exchange is a modern, all day dining restaurant with an alfresco kitchen overlooking the green paddy fields. A multi-cuisine menu cooked in unique styles in individual show kitchens allowing guests to have direct interactions with chefs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  982 reviews

TripAdvisor Rating  4.6/5  4,104 reviews

Customer review rating 5.0/5

Shashank B. V. Families - Confirmed reviews ALL

Memorable stay

Dear Shashank B. V., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness of your room and the ambiance of our resort. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Goa Resort & Spa

Customer review rating 4.5/5

Rajeev D. Families - Confirmed reviews ALL

Had a wonderful 3 night stay.

Dear Rajeev D., Thank you for your positive feedback regarding your stay at our resort. We are delighted to hear that you enjoyed our location and amenities. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Best regards, Novotel Goa Resort & Spa

Customer review rating 4.0/5

Prabhu R. N. Business - Confirmed reviews ALL

I stayed at Novotel Resort and Spa for 5 days for a conference held in the same hotel. The plus points of this hotel are its good location in Candolim, clean and adequate rooms, and friendly staff. I had accidentally booked myself in another Novotel nearby, but the staff quickly transferred me to this one. However, there were some hitches. After complaining twice about tobacco smell in my room, the staff "cleaned" it – by simply spraying an overpowering freshener! I kept the windows open all day to get the freshener out (didn't need tha a/c in December). My major complaint, for a hotel that claims to be 4*, is that the food was below par. The breakfast buffet was decent, but lunch and dinner were unremarkable. The only vegetarion dishes on most days was paneer, and the non-veg was passable. Overall, a decent hotel.

Dear Prabhu R. N., Thank you for your feedback regarding your recent stay at Novotel Goa Resort & Spa. We are pleased to hear that you found our location, room cleanliness, and staff service to your satisfaction. It is always our goal to provide a pleasant experience to our guests. We acknowledge your concerns regarding the tobacco smell in your room and regret that the solution provided did not meet your expectations. We aim to ensure a comfortable environment for all our guests, and we appreciate your understanding in this matter. Additionally, your comments about the dining experience have been noted. We strive to offer a diverse and high-quality menu, and your insights will be shared with our culinary team for future improvements. We value your input as it helps us enhance our services and amenities. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Novotel Goa Resort & Spa

Customer review rating 3.5/5

Aaron C. Families - Confirmed reviews ALL

recently stayed at Novotel Goa, marking my second visit to the property. While I have previously had a positive experience, this stay unfortunately did not meet the standards I had come to expect. Despite being a Gold member and a returning guest, there was no acknowledgment of my loyalty status, and I was asked if this was my first time in Goa. No associated benefits or recognition were extended, which was disappointing and felt impersonal. Additionally, the pillows provided in the room were dusty, leading to severe allergies throughout the night. This is a significant concern, particularly with regard to guest comfort and hygiene standards. That said, I would like to commend a few team members who truly stood out and positively impacted my stay: Pamai from the lunch restaurant was kind, attentive, and cheerful, delivering excellent service. Francis and Melroy were absolute stars. Their proactive approach, thoughtful local recommendations, and ability to anticipate and address requests elevated the overall resort experience. They truly embodied hospitality at its best. Sanjeev, the Bell Boy, was helpful, polite, and professional. While these individuals upheld the brand’s service values, the overall management oversight and quality of experience appeared to have declined when compared to my previous stay. I hope this feedback is taken constructively, as I believe Novotel Goa has the potential to deliver far better consistency and guest recognition, especially for loyal members. I look forward to seeing these concerns addressed and to a much-improved experience on a future visit.

Dear Aaron C., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Goa Resort & Spa. We sincerely appreciate your loyalty as a Gold member and regret that your experience this time did not meet the expectations set by your previous visit. We recognize the importance of acknowledging our loyal guests, and we apologize for the oversight you encountered during your stay. Your comments regarding the condition of the pillows have been duly noted, as we take guest comfort and hygiene very seriously. We will ensure that this issue is addressed to enhance our standards. On a positive note, we are delighted to hear about the exceptional service provided by our team members, particularly Pamai, Francis, Melroy, and Sanjeev. Their dedication to hospitality is truly commendable, and we will be sure to recognize their efforts. Your constructive feedback is invaluable, and we hope to welcome you back in the future for a more consistent and enjoyable experience. Best regards, Novotel Goa Resort & Spa

Customer review rating 5.0/5

Dhruv S. Families - Confirmed reviews ALL

What an amazing trip! All thanks to the lovely staff members! It is the employees who make or break a property. The management is doing something right by employing such pleasant people. Starting with Ms. Mandavi on front desk, she treated us with respect and kindness. Could not have helped us more. Brilliant personal touch by her. Mr. Ashwin from the concierge was always ready to lend a hand whenever needed. A lovely man! Later on, we were met with Mr. Abhishek. He made sure that the remainder of our stay was more than memorable. Kept checking in on us and offered assistance whenever possible. All in all, the best part of this hotel are these amazing, hardworking people. Would definitely recommend to friends and family. P.s: A special shout out to Mr. Abhishek. If you ever visit, make sure to meet him for a pleasant conversation!

Dear Dhruv S., Thank you for your kind words and for taking the time to share your experience at Novotel Goa Resort & Spa. We are delighted to hear that you had an amazing stay and that our staff made such a positive impact on your visit. It is wonderful to know that Ms. Mandavi, Mr. Ashwin, and Mr. Abhishek provided exceptional service and contributed to making your trip memorable. We pride ourselves on our dedicated team, and it is gratifying to see their hard work and commitment recognized by our guests. Your recommendation to friends and family means a great deal to us, and we look forward to welcoming you back for another enjoyable experience in the future. Best regards, Novotel Goa Resort & Spa

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Other web-users rate our hotel

  • 527 reviews 9.3/10 Location
  • 1,175 reviews 7.2/10 Room
  • 2,539 reviews 9/10 Service
  • 10 reviews 5.6/10 WiFi
  • 620 reviews 7.4/10 Cleanliness
  • 416 reviews 8.2/10 Pool
  • 398 reviews 8.6/10 Breakfast
  • 191 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.