Novotel Goa Resort & Spa Hotel 5 stars

It was gr8 experience. The food, d stay, d hospitality all were of top standard.

Stay Duration: 3N4D First Day: The room assigned was 328 which seemed old and needed maintainance. The room did not cool either at low temperatures. I had communicated my dissatisfaction at the end of day to the reception by day end and requested for change of room. Day 2. No one got back to me on my request. 4 am the AC stopped cooling and I complained housekeeping and was attened after 30mins by someone who said will check and get back. But no one got back to me. I had to sleep on a fan and had to eat cold breakfast as I was late to it (rather did not eat anything) Day 3: I was assigned a new room but it was too late and my experience was already spoilt. During checkout we called for luggage help till our car but we got no response. Eventually after waiting for half an hour we had to carry them downstairs ourselves. I was on a honeymoon and it was an embarrassment for me. There were a few positives (there are more negatives which I can mention) but after this experience please don't expect any good reviews from me. I have asked the travel company who helped with the booking to not recommended the hotel.

Good place with good staff near the beach

Overall good stay but there are some misleading counters allowed in their premises to fool customers. VSnapU advertising as free photo is one of them.When we spoke to them, they started pushing for the package,I said want only the complimentary photo.Immediately they started avoiding and finally have an appointment.30 minutes prior to appointment,they messaged me that photographer has gone for lunch though appointment was set to avoid the lunch time.On asking about how can they not stick to appointment and scheduled lunch time,they started strange messages like we also need lunch ,overall an unprofessional behaviour.I understand it’s an external vendor but Novotel should not allow such unprofessional vendors in their premises as it was a bad experience for me in Novotel premises as Novotel customer and gave me an unsatisfactory experience.

We loved the duplex suite, the food and the highlight was the staff of this property. They were super efficient, friendly and caring. They took care of everything and were extremely helpful and warm. I would like to specially thank Ms.Yojan Dar, the front office manager who took personal care to ensure a comfortable stay for us, along with her team of Ms. Toli, Ms. Saee and Brandon. The F&B staff was great too. Would definitely recommend this place. Overall, a fantastic and unforgettable experience. Appreciate your service, thank you!!!!

It was good experience..nce service .....bt plz one req.that bath tub is missing in wash room.and glass door in the shower room ...... And Break fast .plz improve the taste....

The staff were good, soft-spoken, always in helping, quick check-in, rooms, were clean, food was good,

Very comfortable, stay was awesome; looking forward to going back. Miss Kulkarni at the reception was just great; she went out of her way to help us; would definitely go back to Novotel only because of Miss Kulkarni’s professionalism; kudos to her; thank you!!

It was nice stay

Very nice staff ... location is very great ... all services of hotel is well maintained and excellent

The service is certainly excellent and the people make the difference. However the cleanliness of the floors and maintenance in general had a lot to be desired for me personally. Also felt the discipline of the guests around the buffet was not in keeping with COVID protocol and no one from the staff was doing anything to implement basic discipline. Not what one expects of a French chain.

Its a good property but does not qualify to be in resort category because of the space constraint. All credit goes to Yogen (duty manager) who tried to make our stay comfortable. She was very flexible and helped us in upgrading our room as per our requirement and our stay ended on a Happy Note.. Staff was decent but there is always scope of improvement if we compare with the services offered by other resorts. May be this comparison is coming because we opted for Taj exotica in South Goa and then came to Novotel for North Goa stay. One of the thing, we are very unhappy about is the rates charged to us. We did direct deal with Novotel on email but rates given to us were very high as compared to what was available online on all the travel websites. This was very disappointing. Second thing, rooms given to us initially had lot of smell (Cigratte Smoke). Since we were travelling with kids, it was very difficult to stay in those room. Even though we were transferred to other room and later upgraded. But it should have been avoided at the first instance. One more thing, I would like to share is that the services at the buffet breakfast was minimal. There were no proper cutlery at the table and lack of adequate staff to serve the guests.7:30 to 11:00am was very chaotic time at the restaurant. It could have been well managed with adequate staff.

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.

Modern and clean rooms. Friendly and knowledgeable staff. Breakfast buffet also had local Goan cuisines. The pool side is well maintained. The check-in and check-out process was very smooth. The location is ideal for someone looking to stay near Candolim beach.

Superb food very good staff and chef was excellent good hospitality beautiful rooms Good activity for children and elders both In all the way it is excellent to stay here good swimming pool and good location