Dear Rs A., Thank you for sharing such a wonderful and heartfelt review. We are delighted to know that you had a great experience at Novotel Goa Resort & Spa and that our team contributed to making your stay memorable and special. It is especially heartening to hear your kind words about Mr. Biswajid. We are pleased that his warmth, care, and attentive approach made such a positive difference to your experience. We will certainly share your appreciation with Biswajit and the entire team, as recognition from our guests is a great source of motivation. Thank you for appreciating the friendly and supportive hospitality extended by our team. We truly look forward to welcoming you back to Novotel Goa Resort & Spa very soon for another memorable stay. ❤️ Warm regards, Amit Sangwan Cluster General Manager

Dear Varun S., Thank you for taking the time to share your detailed feedback. While we are grateful that you found our staff courteous and helpful, I sincerely apologize that several aspects of your stay fell significantly short of the standards you expect from Novotel Goa Resort & Spa. I am particularly concerned to learn that you had to change rooms twice due to an unpleasant smell in the washroom. Having to relocate repeatedly during a stay is certainly frustrating and not the experience we want our guests to have. Your feedback regarding the condition of the in-room facilities and the telephone in Room 234 is equally concerning. A phone that requires the wire to be held in a particular position to communicate is clearly not acceptable. We fully understand your disappointment regarding the overall condition of the property and your feeling that the experience did not reflect Novotel standards. Your comments have been shared with the concerned teams, and we will review the maintenance and room-condition concerns on priority. Regarding your request for a refund, we would be happy to have the matter reviewed based on the details of your stay and the inconveniences faced. We sincerely regret that we did not deliver the experience you deserved and, more importantly, that this has affected your confidence in returning to our hotel. We truly hope we can have the opportunity to address your concerns and restore your trust in Novotel Goa Resort & Spa. Warm regards, Amit Sangwan Cluster General Manager

Dear Shrikant W., Thank you for your wonderful feedback. We are delighted to know that you appreciated the supportive nature of our team and enjoyed our welcome drinks. It is especially encouraging to hear your kind words about our Front Office team. We will certainly share your appreciation with the colleagues, as such recognition is a great motivation for us to continue delivering warm and attentive hospitality. We look forward to welcoming you back to Novotel Goa Resort & Spa for another memorable stay. Warm regards, Amit Sangwan Cluster General Manager

Dear Saman K., Thank you for taking the time to share your detailed feedback. Please accept my sincere apologies for the disappointment and frustration caused during your stay and, in particular, for the experience you had at our restaurant. We fully understand your concern regarding the meal package. If a buffet experience was what you had booked and expected, any change in the mode of service without adequate communication or an appropriate alternative would understandably be disappointing. We regret that this expectation was not managed appropriately. I am particularly concerned about your interaction with our Duty Manager. Regardless of the circumstances, a guest should always be treated with courtesy, patience, and respect. The response and tone you have described, including being asked to visit another Novotel if you wanted a buffet, are certainly not representative of the hospitality standards we expect from our team. Please be assured that I will personally review this incident with the concerned teams, including the details of the meal package, the communication provided at the time of arrival, and the interaction with the Duty Manager. We will take the necessary corrective action based on our findings to ensure that such an experience is not repeated. We sincerely regret that we fell short of your expectations and appreciate you bringing this matter to our attention. Your feedback is important to us, and we hope to have the opportunity to restore your confidence in Novotel Goa Resort & Spa. Warm regards, Amit Sangwan Cluster General Manager

Dear Harsha D. S., Thank you for taking the time to share your feedback with us. While we are pleased that you appreciated our location, I sincerely apologize that several aspects of your stay did not meet the standards you expected from Novotel Goa Resort & Spa. We regret the maintenance concerns you experienced, particularly the leaking AC and worn furnishings. We understand that such issues can significantly impact the comfort of a stay, and your feedback will be taken up with our Engineering and Housekeeping teams for immediate review. We are also sorry that our food and service did not meet your expectations. Our guests should always receive attentive and prompt service, and we will reinforce this with the respective teams. We acknowledge that the ongoing maintenance and renovation works may have affected your overall impression of the resort. However, we understand that this does not diminish your expectation of a comfortable stay and service consistent with our standards. Thank you for your candid feedback. We take your comments seriously and will use them to identify areas requiring immediate attention. We hope to have the opportunity to welcome you again and provide you with the experience you expected from us. Warm regards, Amit Sangwan Cluster General Manager

Dear Sambaran K., Thank you for sharing your feedback with us. Please accept my sincere apologies that the condition of the rooms fell well short of your expectations and did not reflect the standards you associate with a five-star property. We fully understand your disappointment, particularly when the condition of the room has such a significant impact on the overall stay. Your comments regarding the room condition have been taken seriously and will be reviewed with our Engineering and Housekeeping teams to ensure that the necessary maintenance and improvements are addressed. We are truly sorry that this experience has affected your confidence in Novotel. We value your feedback and hope that, in the future, we can have an opportunity to restore your trust and demonstrate the level of comfort and hospitality we are committed to providing. Warm regards, Amit Sangwan Cluster General Manager

Dear PRITI P. D., Thank you for sharing such wonderful feedback. We are delighted to know that our team was able to assist you in locating your misplaced identity card and went the extra mile by reviewing the CCTV to help trace it. Such moments truly reflect the care, ownership, and commitment we strive to demonstrate towards our guests. It is equally heartening to know that you enjoyed our service throughout your stay. We will certainly share your appreciation with the team, as recognition like this is a great motivation for our colleagues. Thank you once again for choosing Novotel Goa Resort & Spa. We look forward to welcoming you back and delivering another excellent experience. Warm regards, Amit Sangwan Cluster General Manager

Dear Mayank B., Dear Guest, Thank you for choosing Novotel Goa Resort & Spa to celebrate your birthday and for taking the time to share your wonderful feedback. We are delighted to know that you had a great time celebrating your special day with us. It is always a pleasure to be part of such memorable occasions, and we are thrilled that our hospitality and experience added to your celebration. Thank you once again for choosing us for your birthday. We look forward to welcoming you back to Novotel Goa Resort & Spa for many more memorable stays and celebrations. Warm regards, Amit Sangwan Cluster General Manager

Dear Chinthanippu D., Thank you for taking the time to share your candid feedback with us. We sincerely regret that your experience did not reflect the standards of hospitality you have come to expect from Accor properties. We are particularly concerned to hear that you found aspects of our service lacking in professionalism and that the quality of ingredients at breakfast did not meet your expectations. We appreciate your acknowledgement of the team's intent and effort. At the same time, we recognize that genuine effort must be supported by consistent training, product quality, and professional service standards. Your feedback has been shared with the concerned teams for review and corrective action. We value your comments and see them as an opportunity to improve. We hope you will give us another opportunity to welcome you and demonstrate the level of hospitality and quality you rightly expect from an Accor property. Warm regards, Amit Sangwan Cluster General Manager

Dear Shraddha j., Thank you for taking the time to share such detailed feedback following your stay with us. While we are pleased to know that you enjoyed the overall stay, the room service, and the birthday cakes, we sincerely apologize for the inconvenience and frustration caused during your arrival. We understand how disappointing it must have been to experience a delay of approximately 1.5 hours in accessing your room, especially while travelling with a toddler. The manner in which your concern was addressed by our team also falls short of the warm and supportive hospitality we strive to provide. We are equally sorry that the confirmed room decoration could not be arranged as expected, resulting in additional inconvenience for you. Your feedback has been noted and will be reviewed with the concerned teams to ensure better coordination and communication going forward. We also appreciate your suggestions regarding extending the operating hours of the kids' play area and opening the swimming pool earlier in the morning. We will certainly share these recommendations with the respective teams for consideration. Thank you once again for highlighting both the positives and the areas requiring improvement. We hope you will give us another opportunity to provide you and your family with a smoother and more enjoyable experience. Warm regards, Amit Sangwan Cluster General Manager

Dear Swapnil P., Thank you for sharing your lovely feedback with us. We are delighted to know that you had a comfortable stay and that your time with us created some of your best moments. It is always a pleasure to know that our guests leave with happy and memorable experiences. We look forward to welcoming you back to Novotel Goa Resort & Spa for many more wonderful moments. Warm regards, Amit Sangwan Cluster General Manager

Dear Seema Rani, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a luxurious and comfortable stay at Novotel Goa Resort & Spa. It is wonderful to hear that you enjoyed the spaciousness of our Suite, which provided ample room for your family to relax and enjoy your stay. We are equally pleased that you appreciated the professionalism and warm hospitality of our team, along with the quality of our food. Your kind words are a great source of encouragement for all of us. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another memorable experience. Warm regards, Amit Sangwan Cluster General Manager

Dear Visvanathan P, Thank you for sharing your wonderful feedback with us. We are delighted to know that your group experience for 400 guests went smoothly and that you were pleased with the support extended by our team throughout your stay. It is especially encouraging to hear your appreciation for Sambhavi and Akshata for their outstanding assistance, as well as Chef Pradeep and Alex for their support with the culinary experience. We are equally pleased that the Banquets team, including Biswajeet and Anil, contributed to making the event seamless and successful. We will certainly share your kind words with the entire team as recognition of their efforts. It was our pleasure to host your group, and we look forward to welcoming you and your team back to Novotel Goa Resort & Spa for another successful experience. Warm regards, Amit Sangwan Cluster General Manager

Dear Pal Powal, Thank you for your wonderful review and for sharing such encouraging feedback about your stay with us. We are delighted to know that you had a pleasant experience and enjoyed the warm hospitality of our team. It is especially gratifying to hear your kind words about Glen and his efforts in making your stay comfortable and memorable. We will certainly share your appreciation with him and the team. We are also pleased that you enjoyed the cleanliness and comfort of your room, as well as our food offerings. Your recommendation means a great deal to us. We look forward to welcoming you back to Novotel Goa Resort & Spa for another memorable stay. Warm regards, Amit Sangwan Cluster General Manager

Dear Raynor J., Greetings from Novotel Goa Resort & Spa! Thank you for sharing your wonderful feedback with us. We are delighted to know that you found your experience comfortable and relaxing, and that you enjoyed the perfect blend of leisure and pleasure during your stay. Your kind words inspire our team to continue creating memorable experiences for our guests. We look forward to welcoming you back to Novotel Goa Resort & Spa for another rejuvenating stay. Warm Regards, Amit Sangwan Cluster General Manager