Novotel Goa Panjim 5 stars

Customer review rating (ALL Rating) 4.5/5 192 reviews

Novotel Goa Panjim - Image 1
Novotel Goa Panjim - Image 2
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Plot No 36 EDC Complex, Patto Plaza, Panjim, North Goa, 403001 PANJIM, India

Description

Hotel extras

  • Centrally located in Goa's capital, equidistant from Dabolim and MOPA airports.

  • Explore diverse cuisines across three dining venues, including a signature Spanish restaurant.

  • A short walk from bustling city streets and iconic heritage sites.

  • Versatile venues and tailored services for weddings, corporate retreats and celebrations.

  • Eco-conscious design and sustainable practices at the heart of every detail.

Our accommodation(s)

Hotel location

Novotel Goa Panjim

Plot No 36 EDC Complex, Patto Plaza, Panjim, North Goa
403001 PANJIM
India

GPS:15.494767, 73.833847

Telephone
Fax +91 832 690 7000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  192 reviews

Customer review rating 5.0/5

Maulik S. Couples - Confirmed reviews ALL

The stay was really good, the amenities were of very good quality. The staff was really helpful and warm. The bar design and look of the interiors are very well maintained and feels really premium. The food is awesome specifically the breakfast spread.

Dear Maulik, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, quality amenities, and the warm service provided by our staff. It is wonderful to know that our bar design and breakfast offerings met your expectations. Your feedback is invaluable, and we hope to welcome you back for another enjoyable experience in the future. Best regards, Team Novotel Goa Panjim

Customer review rating 5.0/5

Debashis D. Business - Confirmed reviews ALL

It was a pleasant stay. I feel all the staff are very well trained and courteous. In the kitchen Chef Vishnu took the trouble and made special fish dishes for me which were really yummy.

Dear Debashis, Thank you for your kind words regarding our courteous staff, delicious food, and excellent location. We are thrilled to hear that Chef Vishnu made your experience memorable with his special dishes. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Team Novotel Goa Panjim

Customer review rating 2.0/5

Nikhilesh M. Families - Confirmed reviews ALL

The good stuff - Rooms as spic and span, housekeeping is quick in assisting. The lady who helped me settle the bill night before the checkout was an absolute gem, along with the one who manages the cafe/bar. Shocking set up - Light controls in the room - the bathroom lights are so bright that you wake up the person in the room even when it’s set in auto mode. And no door or panel to stop that light coming out. Ridiculous light controls too, there is no night light so it’s pitch dark when things are turned off. Never seen such a thing at any Novotel or Accor hotel. The bad staff - Started with the parking, the staff insists on the guests to hand over keys even though I had self parked the car. Valet parking is optional always and this insistence doesn’t bode well to start off any stay. The guy who checked us in had no expressions, no welcome to Novotel, no acknowledgement of ALL status! He also gave the wrong breakfast time! The restaurant- why do you keep fresh fruits hidden away in the refrigerator? If they are not for guests, then why are they kept there? The layout of the buffet is so spread out, you will miss out on stuff or need to ask the staff to find some of the things. Fruits as an example. Lastly the lady who handled breakfast in the morning of checkout - we asked for takeaway which is generally bakery items at all properties. However, even 3 or 4 star properties will provide takeaway for the amount of people staying in the room (2 in this case). But she point blank refused and said takeaway is only provided for 1 person. Seriously, do different rules apply for this property? The rating is only saved by the good people noted above as they were truly pleasant. Next time, this properly is definitely not in my stay list.

Dear Nikhilesh, Thank you for sharing your feedback. We’re delighted to know you appreciated the clean rooms, prompt housekeeping, and the courteous service from our team. We’ve noted your observations and will review them with our team. We truly appreciate your feedback and hope to welcome you again. Warm regards, Team Novotel Goa Panjim

Customer review rating 4.0/5

Vijai C. Business - Confirmed reviews ALL

Lack of a decent sized rectangular (or oval) table was the biggest hinderance of the stay. The adjoining casino also meant that there was a constant flow of individuals, which provided for an uncalled busy atmosphere. The balcony is quite spacious but due to no cover or canopy as such, accumulates dust and debris that does not really encourage one to utilise it. Spa experience was not up to the mark and hopefullly will get better with time. Bath area is too small and wasn't cleaned properly for the next guest. Apart from this, the rooms are reasonably well designed with adequate ameneties. F&B is mostly commendable with a staff that is exemplerary and passionate about their jobs, which is a rarity in these times.

Dear Vijai, Thank you for sharing your detailed feedback with us. We’re pleased to know that you found our rooms well-designed and appreciated our food, beverage offerings, and the dedication of our team members. Your observations are valuable, and we will certainly take them into account. We truly appreciate your balanced and thoughtful comments and look forward on welcoming you back for another wonderful stay! Warm regards, Team Novotel Goa Panjim

Customer review rating 3.5/5

Pratik J. Families - Confirmed reviews ALL

We had a warm welcome and we had requested for room upgrde as an gold member and explorer plus membership but rooms were not available for an upgrade.. also we requested for an extra bed because we had family of 4, but we did not received an extra bed also.. my both kids were bored because they had nothing to do during rain outside.. we needed a room with bathtub so, that my kids can enjoy or busy in bathtub.. this should be taking care by the frontdesk team always for the family guests with two small kids.. on third night the room were stinking so bad when I entered in the room, I call the housekeeping and asked for the room freshner.. that guy also noticed very bad smell in the room.. this is all what I faced during my stay.. we don't think that our stay was worth it this time..

Dear Pratik, Thank you for sharing your detailed feedback. We truly appreciate you taking the time to let us know about your experience. Your observations are valuable to us as they help us enhance the comfort and experience of our guests. We hope to have the opportunity to welcome you again and provide you with a more seamless and enjoyable stay in the future. Warm regards, Team Novotel Goa Panjim

Other web-users rate our hotel

  • 107 reviews 8.9/10 Location
  • 224 reviews 8/10 Room
  • 538 reviews 8.9/10 Service
  • 11 reviews 10/10 WiFi
  • 124 reviews 9.8/10 Vibe
  • 105 reviews 8.1/10 Cleanliness
  • 85 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.