Dear Mr. S., Thank you for your wonderful feedback! We are delighted to know that you enjoyed your stay with us and appreciated the hospitality and support extended by our team. It is equally pleasing to hear that you enjoyed the variety and taste of our food. Your kind words are a great encouragement to our team. We look forward to welcoming you back to Grand Mercure Goa Candolim for another memorable experience. Warm regards, Ameya P. Karnad General Manager

Dear Ms. B., Thank you for taking the time to share your valuable feedback. We are delighted to know that you appreciated the beauty of our property and enjoyed the comfort of your room. We also appreciate your kind words for Gerald from our reception team. We sincerely regret that certain aspects of your stay did not meet your expectations. Regarding the early check-in, we would like to clarify that the hotel was running back-to-back sold-out occupancy during that period. As we always prioritise the comfort and convenience of our in-house guests, we were unable to arrange an early check-in immediately due to room availability. However, we make every effort to accommodate early check-ins wherever possible and extend this facility to our guests complimentary, without any additional charges, subject to availability. We also take your feedback regarding the baby cot, anniversary arrangements, housekeeping response, room door mechanism, and soundproofing very seriously. Your observations have been shared with the respective departments for review and necessary corrective action. Regarding the mosquitoes, as our property is nestled amidst lush greenery and natural surroundings, occasional insects may be present, particularly during the evenings. We always recommend keeping balcony doors closed to minimise their entry into the rooms. We also have a dedicated team member responsible for the regular upkeep and maintenance of our children's play area. Nevertheless, we regret your experience concerning the cleanliness of the toys and will reinforce our cleaning and inspection procedures to ensure a hygienic environment for our younger guests. Your feedback is extremely important to us, as it helps us identify areas where we can improve and deliver a better guest experience. We sincerely appreciate your understanding and hope to have another opportunity to welcome you back and provide you with a more seamless and memorable stay. Warm regards Ameya P. Karnad General Manager

Dear Guest, Thank you for choosing Grand Mercure Goa Candolim for your first-ever stay at a five-star hotel and for sharing your honest feedback. We are pleased to know that your stay was memorable and ranks among your best experiences so far. At the same time, we are genuinely sorry to learn that we did not fully meet the expectations you had associated with a five-star experience. We understand your disappointment when the stay, while comfortable and enjoyable, did not deliver the sense of exclusivity, surprise, and personalized touches that you were hoping for. True hospitality goes beyond quality facilities and services; it is about creating memorable moments that make every guest feel special. It is clear from your feedback that we missed an opportunity to provide that "wow" factor during your visit. Your comments regarding the overall experience and our dining offerings have been noted and will be shared with the team as we continuously look for ways to elevate our guest journey and create more distinctive experiences. We sincerely appreciate your candid observations, as they help us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide an experience that not only meets, but exceeds, the expectations of a five-star stay. Warm regards, Ameya P. Karnad General Manager Grand Mercure Goa Candolim

Dear Guest, Thank you for sharing such a detailed and encouraging review of your stay with us. We are delighted to know that you enjoyed a smooth check-in experience, a spacious room allocation, and a warm welcome from Anita Thapa. Your description of Anita as someone who "does not say much but delivers 110%" perfectly reflects her dedication and commitment to guest satisfaction. We are also pleased that her assistance during each visit and the airport drop-off made your achievement of Platinum status feel truly special. It is equally rewarding to hear your appreciation for our Food & Beverage team led by Amit Dahiya, along with Vinit and Ami, who ensured you were well looked after throughout your stay. We will also gladly share your compliments with Chef Abhishek and Chef Lalani for their thoughtful attention to your dietary preferences. Thank you as well for your constructive feedback regarding housekeeping. Please be assured that we will review this with the team and work on the areas requiring improvement. We sincerely appreciate your continued patronage and loyalty as a Platinum member. We look forward to welcoming you back for another memorable stay. Warm regards, Ameya P. Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. D. , Greetings from Grand Mercure Goa Candolim! Thank you for your wonderful feedback. We are delighted to know that you enjoyed the resort experience and that our team made your anniversary celebration truly memorable. It is lovely to hear that you enjoyed our Jacuzzi rooms, scenic landscape views, and the variety and taste of our food. We also appreciate your feedback regarding the privacy of the Jacuzzi area. We understand the importance of privacy however we kept the area open so that greenary and view could be seen better. Thank you for choosing us for your special occasion. We look forward to welcoming you back for another relaxing and memorable stay! Warm regards, Ameya P. Karnad General Manager

Dear Ms. B., Greetings from Grand Mercure Goa Candolim! Thank you for sharing your feedback. While we are glad to know that the rest of your stay was pleasant, we sincerely apologise for the inconvenience caused by the issues with the flush and shower in your room. This is certainly not the experience we wish to offer our guests. We have taken note of your feedback and will bring it to the attention of our Engineering and Housekeeping teams to ensure that room facilities are thoroughly checked before allocation. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more seamless experience on your next visit. Warm regards, Ameya P. Karnad General Manager

Dear Mr. K., Greetings from Grand Mercure Goa Candolim! Thank you for your lovely feedback. We are delighted to know that you enjoyed your comfortable stay, the suite upgrade with a plunge pool, and the cleanliness of your room. It is especially heartwarming to hear your appreciation for the Sylva Bar team and our bartender for their thoughtful gesture in arranging fresh juice for your children. Such personalised care is what makes a stay truly memorable. We will be happy to share your kind words with the team. We look forward to welcoming you and your family back for another wonderful experience! Warm regards, Ameya P. Karnad General Manager

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Ameya P. Karnad General Manager

Dear Guest, Thank you for your feedback. We are delighted to know that you enjoyed our location and breakfast offerings. However, on behalf of my team, I apologize for the lengthy check-in process and the initial room allocation not meeting your expectations. While I am glad our team was able to arrange a room change, we regret the inconvenience caused. Your feedback is invaluable and will help us improve our guest experience. Warm regards, Ameya P. Karnad General Manager Grand Mercure Goa Candolim

Dear Guest, Thank you for sharing such a wonderful review of your stay at Grand Mercure Goa Candolim. We are truly delighted to know that our culinary offerings were a highlight of your experience. It is especially rewarding to hear that both our breakfast and dinner buffets exceeded your expectations with their variety, quality, and flavors. Creating memorable dining experiences is something we are deeply passionate about, and your appreciation means a great deal to our team. Your kind words about the hospitality extended by our associates are equally heartwarming. We will be thrilled to share your compliments with Chef Labdhi, Ajay, Devraj, Amar, and Rudraksha. They take immense pride in ensuring every guest feels welcomed and well cared for, and your recognition will serve as great encouragement to them. Thank you for highly recommending us to fellow travelers. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay filled with memorable culinary experiences and warm hospitality. Warm regards, Ameya P. Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Ameya P. Karnad General Manager

Dear Mr. C., Greetings from Grand Mercure Goa Candolim! Thank you for your heartwarming feedback. We are delighted to know that you and your family enjoyed your stay with us. It is especially rewarding to hear that our Kitchen and Reception teams went above and beyond to ensure your daughter was comfortable during her recovery. We believe that thoughtful care and personalised hospitality make all the difference, and your kind words are a wonderful encouragement to our team. We hope your daughter is recovering well and wish her a speedy recovery. We look forward to welcoming you and your family back for another memorable stay! Warm regards, Ameya P. Karnad General Manager

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Ameya P. Karnad General Manager

Dear Mr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Ameya P. Karnad General Manager

Dear Mr. P., Greetings from Grand Mercure Goa Candolim! Thank you for your wonderful and heartwarming feedback! We are delighted to know that you enjoyed our spacious and well-maintained rooms, excellent breakfast spread, amenities, and convenient location. Your appreciation means a great deal to our entire team and motivates us to continue delivering exceptional hospitality and memorable experiences. Thank you for your recommendation. We look forward to welcoming you back to Grand Mercure Goa Candolim for another relaxing and delightful stay! Warm regards, Ameya P. Karnad General Manager