Grand Mercure Goa Candolim 5 stars

Customer review rating (ALL Rating) 4.4/5 244 reviews

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Description

Hotel extras

The resort caters to families with a dedicated children's play area and pet-friendly policies, ensuring a seamless and comfortable stay for all. For those seeking an intimate experience, the couple's Jacuzzi and private Plunge Pool provide the ultimate in

Our accommodation(s)

Hotel location

Grand Mercure Goa Candolim

Pilerne-Candolim Rd, Saipem, Village Marra
403515 CANDOLIM
India

GPS:15.52143, 73.80076

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

MELLO

Food enthusiasts will delight in our signature all-day dining restaurant, serving a delectable array of culinary delights.From local Goan flavours to international cuisine, every dish is prepared with finesse, promising a memorable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  244 reviews

Customer review rating 4.0/5

Prithiviraj K. Families - Confirmed reviews ALL

All decent facilities.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Customer review rating 2.0/5

Harshvardhan K. Families - Confirmed reviews ALL

We concluded our Goa family trip with a two-day stay at the Grand Mercure Candolim, and unfortunately, we deeply regretted the decision. Having previously stayed at the IBIS Calangute and the Novotel Dona Sylvia, we found the Grand Mercure to be a significant step down in service and quality. ​The Issues: ​Inconsistent Room Quality: We checked in late (10 PM) to Room 1207. While we were told we were upgraded and saw a nice floral welcome on the bed, the room itself was problematic. The AC was faulty—despite setting it to 24°C, it would drop to 17°C on its own during the night, which was concerning with our 5-month-old baby. ​Poor Service & Amenities: We requested scissors three times in the morning and waited two hours for them to arrive. Furthermore, the shower gel in 1207 appeared heavily diluted. While a note in the room mentioned "sustainability" as a reason for missing amenities, we realized this was a service failure when we moved to Room 1208 and found it fully stocked with a hairdryer, robes, and high-quality shower gel. ​Technical Failures: The Wi-Fi in the first room was unusable (2-4 Mbps). It took three hours for the staff to address the issue by moving us to Room 1208, where the speed was finally acceptable (30 Mbps). ​Dining: We opted for a half-board plan. While the breakfast was decent, the dinner buffet was mediocre and not worth the upgrade. ​Verdict: We would have been much happier staying at the IBIS. I cannot recommend this property based on the poor maintenance and inconsistent service.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Customer review rating 5.0/5

Krishna N. Families - Confirmed reviews ALL

Comfortable stay with excellent food. The buffet was especially delicious. Rooms were awesome with a beautiful hill and nature view. The staff was very polite and helpful. Special thanks for the complimentary last-moment room upgrade. Overall, a very enjoyable stay.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Grand Mercure Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ameya Karnad General Manager

Customer review rating 5.0/5

Hitesh C. Families - Confirmed reviews ALL

Firstly I would like to Thank you to Ms. Pipasa to help me with super early check-in as I arrived hours before the check-in time. Staff was very friendly and helpful. Breakfast buffet was great and was in a good location.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Grand Mercure Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ameya Karnad General Manager

Customer review rating 3.5/5

Praveen C. Families - Confirmed reviews ALL

Housekeeping … daily cleaning need lot of improvement. Its only peripheral.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Other web-users rate our hotel

  • 189 reviews 7.6/10 Location
  • 597 reviews 8.2/10 Room
  • 967 reviews 8.9/10 Service
  • 5 reviews 2.9/10 WiFi
  • 391 reviews 7.7/10 Cleanliness
  • 354 reviews 9.3/10 Food
  • 159 reviews 9.2/10 Breakfast
  • 31 reviews 5/10 Beach

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