Dear Mr. Sanket, Thank you for sharing your wonderful feedback and for rating your experience so highly. We are delighted to know that you had a great family stay and were pleased with our service, accommodation, cleanliness, breakfast, and overall hospitality. We are especially grateful for your kind mention of Mr. Amey Karnad. We will be sure to share your appreciation with him and the entire team. Thank you for your continued support as an ALL Accor member. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Goa candolim

Dear Mr. Harshal, Thank you for sharing such a detailed and heartfelt review of your stay at Grand Mercure Goa Candolim Resort. We are delighted to know that you and your partner had a wonderful stay and that our team contributed to making your visit so enjoyable. It is wonderful to hear that Alysha, Debeswar, Neha, Shashodhar, Rajib, Anurag, Anita, Austin, and Vinit each played a meaningful part in your experience. Your appreciation of their professionalism, warmth, attentiveness, and personalised service will certainly be shared with them. We are particularly pleased that Anurag’s creative Ganesha towel decoration added such a special and memorable touch to your stay. We are also thrilled that you enjoyed the comfort of your suite, the in-room Jacuzzi, our breakfast and dining offerings, and the cocktails prepared by Austin. It is equally gratifying to know that our room service team, especially Vinit, provided prompt and courteous assistance throughout your stay. At the same time, we sincerely appreciate your constructive feedback regarding the recognition and implementation of your Platinum ALL benefits. We regret that certain aspects, including the welcome amenity, room upgrade, and the expected Platinum privileges, did not meet your expectations. We understand how important these benefits are to our loyal members, and your feedback has been noted and will be shared with the concerned teams for improvement. We also appreciate your comments regarding Wi-Fi speed and ease of access. Feedback such as yours helps us identify areas where we can further enhance the overall guest experience. Thank you once again for your generous appreciation of our team and for choosing Grand Mercure Goa Candolim Resort. We truly value your Platinum membership and hope to have the pleasure of welcoming you and your partner back soon, with an even more seamless and memorable experience. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. Parth, Thank you for taking the time to share your wonderful feedback following your stay at Grand Mercure Goa Candolim Resort. We are delighted to know that you enjoyed your experience and that our private pool room provided the spaciousness, luxury, comfort, and privacy you were looking for. It is especially pleasing to hear that you rated your accommodation, cleanliness, breakfast, check-in, and overall service so highly. We are also glad that the room fittings and bathroom met your expectations and that our team made your arrival and departure seamless. We sincerely appreciate your feedback regarding the late-night in-room dining experience. We regret that this aspect of your stay did not meet the standards you experienced elsewhere at the hotel. Your comments are valuable and will be shared with the relevant team as we continue to improve our service. We also note your feedback regarding the limited package options available for booking through points. We appreciate you bringing this to our attention and understand the importance of having greater flexibility when using your ALL rewards. Thank you once again for your kind words and for recommending us so highly. It is wonderful to know that you would love to stay with us again, and we look forward to welcoming you back for another memorable experience. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. Abhishek, Thank you so much for sharing such a wonderful and heartfelt review of your stay at Grand Mercure Goa Candolim Resort. Your kind words truly mean a great deal to our entire team. We are delighted to know that you had such an exceptional experience and that our hotel felt like a true “Home away from Home.” It is especially rewarding to hear that you appreciated the cleanliness and upkeep of the property, our hospitality, and the attention to detail throughout your stay. We are also grateful for your special appreciation of Neha, Linda, Austin, Ami, and Ruthi. Your recognition of their warmth, attentiveness, and professionalism will certainly be shared with them. Feedback like yours is a wonderful source of motivation and encouragement for our team. It is fantastic to know that every aspect of your stay—from booking and arrival to dining, leisure facilities, sustainability initiatives, and departure—contributed to such a memorable experience. Knowing that you were so comfortable that you “didn’t want to come back home” is perhaps the greatest compliment we could receive! Thank you once again for your trust, your generous feedback, and for choosing Grand Mercure Goa Candolim Resort. We look forward to welcoming you back very soon and creating another memorable stay for you. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. Rahul, Thank you for taking the time to share your feedback following your stay at Grand Mercure Goa Candolim Resort. We are pleased to know that you had a comfortable stay and that you found the booking process smooth. Your positive ratings across the accommodation, cleanliness, service, Wi-Fi, and overall experience are greatly appreciated. We also sincerely thank you for highlighting your concern regarding the parking area. We understand that the property's natural slope can make parking less convenient, and we appreciate you bringing this to our attention. Your feedback will be shared with the relevant team as we continue looking for ways to make the arrival and parking experience as comfortable as possible for our guests. We also appreciate your feedback on the breakfast selection, as it helps us identify opportunities to further enhance the guest experience. Thank you once again for choosing Grand Mercure Goa Candolim Resort and for recommending us. We hope to have the pleasure of welcoming you and your partner back for an even more enjoyable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Ms. Shirley, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had an enjoyable stay and particularly loved the dip pool and bathtub. It is wonderful to hear that your overall experience, from the accommodation and breakfast to our team and services, was a perfect one. Your 10/10 recommendation truly means a lot to us and is a great motivation for our entire team. We look forward to welcoming you and your friends back soon for another relaxing and memorable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Ms. C., Thank you for taking the time to share your feedback following your stay at Grand Mercure Goa Candolim Resort. We are delighted to know that you had a comfortable stay and were pleased with our service and rooms. Your perfect 100/100 ratings across your booking experience, accommodation, cleanliness, breakfast, team, and check-out, along with your 10/10 recommendation, are truly encouraging for our entire team. We sincerely appreciate your feedback regarding the Wi-Fi connection speed. We understand how important a fast and reliable connection is, and we will share your comments with the concerned team as we continue working to improve this aspect of the guest experience. We also value your thoughtful feedback regarding sustainability and your suggestion about eliminating plastic water bottles. Environmental responsibility is important to us, and your observation reinforces the need to continuously review and strengthen our sustainable practices. Your feedback has been duly noted and will be shared with the relevant team. Thank you once again for choosing Grand Mercure Goa Candolim Resort and for recommending us so highly. We hope to have the pleasure of welcoming you back for an even better experience. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. K., Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you had a comfortable stay and that you found everything excellent overall. It is especially encouraging to hear that you appreciated the service from our team, breakfast selection, Wi-Fi, and our sustainability initiatives. We sincerely apologize for the unpleasant odor from the room mats. We understand how this can affect the comfort of your stay. Please be assured that we have taken note of your comments and will reinforce our housekeeping checks to ensure mats and other in-room items are cleaned and maintained to the highest standards. Thank you once again for your valuable feedback and for recommending us. We truly appreciate your support and look forward to welcoming you back for an even more comfortable experience. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. B., Thank you for taking the time to share your feedback following your recent business stay with us. We are delighted to know that you had a comfortable overall experience and enjoyed our breakfast spread and the courteous service provided by our team. Your kind words are a great encouragement to our colleagues, and we are pleased to see that you rated your stay and the ALL Accor loyalty programme highly. We also appreciate your honest feedback regarding cleanliness. We take your comment that this area could be better seriously and will share it with our housekeeping team to reinforce our standards and ensure a consistently high level of cleanliness for all our guests. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back and making your next stay even more enjoyable. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. G., Thank you for taking the time to share such wonderful feedback about your recent stay with us. We are delighted to know that you enjoyed our spacious rooms, beautiful balcony views, and convenient location close to Calangute and Baga beaches. It is especially pleasing to hear that you appreciated the prompt room service and found the property well maintained. Your kind words about our team, along with the excellent ratings for check-out, cleanliness, and overall experience, are truly encouraging and will be shared with the entire team. We also appreciate your feedback regarding the breakfast selection. Your comments are valuable to us and will be shared with our culinary team as we continuously work to enhance our offerings. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you and your friends back for another enjoyable stay in Goa. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. L., Thank you for your wonderful feedback and for rating your overall experience a perfect 100/100! We are delighted to know that you and your family loved your stay at Grand Mercure Goa. It is especially pleasing to hear that our team made you feel well cared for and that the room upgrade added an extra touch to your memorable experience. Your perfect scores across our accommodation, breakfast, cleanliness, team service, sustainability initiatives, and kids’ services are truly encouraging for us. We are also grateful for your continued trust as an ALL Accor member and are delighted that you felt recognized and valued during your stay. Your kind words are a great motivation for our entire team. We look forward to welcoming you and your family back to Grand Mercure Goa for another exceptional and memorable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. C., Thank you for taking the time to share your valuable feedback and for recommending Grand Mercure Goa. We are delighted to know that you and your family enjoyed your stay and appreciated our services, hospitality, and comfortable accommodation. We are especially pleased to hear your kind words about our team, and we are grateful that Anurag Chandel made a positive contribution to your experience. We will be sure to share your appreciation with him. At the same time, we sincerely apologize for the delay you experienced during check-in. We understand how important a smooth and prompt arrival is, especially after a journey, and your feedback regarding the waiting time is well noted. We will review the process with our Front Office team to ensure we can make this experience more efficient for our guests. Thank you once again for your trust in Grand Mercure Goa and for being a valued ALL Accor member. We look forward to welcoming you and your family again and providing an even smoother experience on your next visit. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. P., Thank you for sharing such a wonderful review and for awarding us a perfect 100/100! We are truly delighted to know that you and your family had a fantastic and memorable four-night stay at Grand Mercure Goa. It is heartwarming to hear that you enjoyed the resort’s ambience, the spacious and beautifully designed Premium Room, and our breakfast offerings. Knowing that our team’s genuine smiles and thoughtful service helped make you feel pampered is the greatest compliment we could receive. A special thank you for recognizing Prakriti and Prateek. We are delighted to know that their care and attention contributed to making your stay comfortable throughout all four nights. Your kind words will certainly be shared with them and the wider team. We are also grateful for your continued loyalty as an ALL Accor Platinum member and for your perfect 10/10 recommendation. It was our pleasure to host you, and we cannot wait to welcome you and your family back to Goa for another relaxing and memorable getaway. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa