Grand Mercure Goa Candolim 5 stars

Customer review rating (ALL Rating) 4.4/5 176 reviews

Grand Mercure Goa Candolim - Image 1
Grand Mercure Goa Candolim - Image 2
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Grand Mercure Goa Candolim - Image 4
Pilerne-Candolim Rd, Saipem, Village Marra, 403515 CANDOLIM, India

Description

Hotel extras

The resort caters to families with a dedicated children's play area and pet-friendly policies, ensuring a seamless and comfortable stay for all. For those seeking an intimate experience, the couple's Jacuzzi and private Plunge Pool provide the ultimate in

Our accommodation(s)

Hotel location

Grand Mercure Goa Candolim

Pilerne-Candolim Rd, Saipem, Village Marra
403515 CANDOLIM
India

GPS:15.52143, 73.80076

Telephone
Fax 8326903000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

MELLO

Food enthusiasts will delight in our signature all-day dining restaurant, serving a delectable array of culinary delights.From local Goan flavours to international cuisine, every dish is prepared with finesse, promising a memorable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  176 reviews

Customer review rating 2.0/5

Prashanth G. Families - Confirmed reviews ALL

I would like to share detailed feedback regarding my recent stay. While we thoroughly enjoyed the hospitality, food quality, and overall experience at the hotel, there were several operational concerns that affected our stay—particularly during check-in and in relation to staff wellbeing. Check-In Experience We had two bookings—a Family Suite and an Executive Room—which were later upgraded to Family Suites under the Explorer membership benefits (subject to availability). We arrived at 12:00 pm and were informed that one room was still being cleaned. That room was provided at around 1:15 pm. We were told at 12:45 pm that the second room had been vacated and would be cleaned shortly. However, the room was offered only around 2:20 pm. I understand that early check-in is subject to availability, but the delay seemed unusually long, especially given that only one housekeeping staff member appeared responsible for an entire floor. This is not only inefficient but raises serious concerns about staff workload and welfare. Staff Attitude at Front Office While one staff member and the female trainee were courteous, two other front office staff members—one of whom seemed to be a manager or supervisor—were noticeably rude and dismissive. Without checking any details, they repeatedly insisted that check-in time is 3:00 pm and implied that early check-in is only for Gold or Explorer members, despite the fact that I am a Gold member. This assumption and tone made the interaction uncomfortable and unprofessional. Concerns About Staff Wellbeing A key concern during our stay was the apparent staffing shortage. The single housekeeping staff member cleaning the floor was visibly exhausted—sweating, working continuously without breaks, and still present late at night and again early the next morning. Similar patterns were seen at the restaurant, where the same staff working until 9:30 pm during dinner were also present early for breakfast service. This raises serious questions about shift lengths, rest hours, and overall staff welfare. While I understand that operational practices may vary, international brands typically uphold minimum standards for staffing and employee wellbeing. Membership Benefits Despite being an ALL Accor Explorer member, we were not provided with the welcome amenity kit that is normally offered as part of the membership benefits. Restaurant & Overall Stay On a positive note, the restaurant team was extremely warm, polite, and attentive. The food quality was excellent, and our family enjoyed it more than our experience at Novotel Goa Resorts & Spa in Candolim. There were some delays in service, but the staff’s attitude and helpfulness were commendable. Overall Feedback We genuinely appreciated the hospitality, food, and comfort during our stay. However, the check-in experience, lack of membership welcome amenities, and visible concerns regarding staff workload and wellbeing significantly impacted our overall impression. I hope management will look into staffing adequacy, front office training, and membership benefit consistency to ensure a smoother guest experience in the future.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Customer review rating 5.0/5

Saksham K. Couples - Confirmed reviews ALL

Lovely stay, awesome food and perfect staff service

Dear Mr. K., We very much appreciate your comments regarding your stay at the Grand Mercure Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ameya Karnad General Manager

Customer review rating 5.0/5

Sanjay G. Families - Confirmed reviews ALL

From chekinn and chekout everything was Good. All the staff are very Young and energetic both Guys and Gals Good Job Team

Dear Mr. G., We very much appreciate your comments regarding your stay at the Grand Mercure Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ameya Karnad General Manager

Customer review rating 4.5/5

Girish A. Families - Confirmed reviews ALL

Had a great time at grand Mercure, the staff is super friendly. My 8 month baby enjoyed a lot there.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Grand Mercure Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ameya Karnad General Manager

Customer review rating 4.5/5

Vijai C. Business - Confirmed reviews ALL

Although I had a great stay with exceptional service and customisations during meals, I felt the lack of a proper working desk/table in the upper category rooms is a drawback. I had to fall back to the original room rather than accept the upgrade due to this factor. Also the supposedly upper category rooms appear much more crowded than a lower category room, which I thought was strange. Apart from this issue, which was quite deftly handled and solced by Sagar, the manager, the overall stay was fantastic and I would have no hesitancy in commending the wonderful kitchen and spa that made my stay quite memorable.

Dear Mr. Vijai, Namaskar!!! Thank you for sharing your detailed feedback and for highlighting both the positive aspects of your stay and the areas for improvement. We’re delighted to hear that you enjoyed our exceptional service, personalized meal customizations, and the wonderful experiences at our restaurant and spa. We sincerely appreciate your observations regarding the working desk and room layout in our upper category rooms. Your comments are very valuable to us, and we will certainly review these aspects to enhance guest comfort and convenience. We’re also pleased to know that Sagar was able to assist you promptly and ensure a comfortable stay. Your kind recognition of his efforts will surely motivate our team further. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay. Warmest Regards, Ameya P. Karnad General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.