Grand Mercure Goa Candolim 5 stars

Customer review rating (ALL Rating) 4.3/5 435 reviews

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Grand Mercure Goa Candolim - Image 1
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Pilerne-Candolim Rd, Saipem, Village Marra, 403515 CANDOLIM, India

Description

Hotel extras

The resort caters to families with a dedicated children's play area and pet-friendly policies, ensuring a seamless and comfortable stay for all. For those seeking an intimate experience, the couple's Jacuzzi and private Plunge Pool provide the ultimate in

Our accommodation(s)

Hotel location

Grand Mercure Goa Candolim

Pilerne-Candolim Rd, Saipem, Village Marra
403515 CANDOLIM
India

GPS:15.52143, 73.80076

Telephone
Fax +91 832 690 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

MELLO

Food enthusiasts will delight in our signature all-day dining restaurant, serving a delectable array of culinary delights.From local Goan flavours to international cuisine, every dish is prepared with finesse, promising a memorable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  435 reviews

Customer review rating 4.5/5

Sunil G. Families - Confirmed reviews ALL

Excellent stay, good food and good view.

Dear Mr. Sunil, Thank you for sharing your feedback with us. We are delighted to know that you had an excellent family stay and enjoyed the good food and views. Your high ratings for cleanliness, breakfast, WiFi, and overall experience are truly motivating for our team. We also appreciate your constructive comments regarding arrival, accommodation, and sustainability — feedback like yours helps us continue to improve and ensure that every aspect of the stay meets the highest standards. It is wonderful to hear that your booking experience through the Accor ALL App was seamless and that you would recommend us so highly. As a valued ALL Accor Classic member, your loyalty means a great deal to us, and we look forward to welcoming you back soon for another comfortable and memorable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Customer review rating 3.0/5

Shubham R. Families - Confirmed reviews ALL

Bed was good but overall stay and experience was very basic when compared to competition

Customer review rating 1.5/5

Ravinder T. Friends - Confirmed reviews ALL

The overall quality of the rooms was below expectations and can best be described as average. More concerning was the condition of the property, as there were visible signs of fungus and black mould on the walls, which is unacceptable for a hotel of your brand standards. Additionally, the breakfast experience was highly disappointing. Both the variety of the menu and the quality of the food were significantly below expectations and did not meet even the standards of a typical four-star hotel. On the service front, the only positive experience was with the bar staff member, who appeared professional, served good beverages and hookah, and even made an effort to address our concerns by involving the chef. Apart from this, the reception staff was average and did not demonstrate the level of service expected from a property of this stature. Overall, the property requires substantial improvement to align with the reputation and quality associated with the Accor Group and the Grand Mercure brand.

Customer review rating 4.5/5

Satish B. Families - Confirmed reviews ALL

Very good ambience. Excellent rooms.

Dear Mr. Satish, Thank you for sharing your valuable feedback with us. We are delighted to know that you enjoyed the comfortable stay, excellent rooms, and the pleasant ambience during your family trip. Your perfect ratings for arrival, check‑in, breakfast, team service, and overall hospitality mean a great deal to us. We also appreciate your constructive comments regarding the lunch options and pricing — feedback like yours helps us improve and ensure that our dining experience matches the high standards across all other areas of the hotel. We are glad that you found the booking process smooth and cooperative, and that our team made your stay enjoyable. As a valued ALL Accor Classic member, your loyalty is truly appreciated, and we look forward to welcoming you back soon for another memorable visit. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Customer review rating 5.0/5

Rohit J. Families - Confirmed reviews ALL

Food is amazing and room are very well maintained and cleaned..

Dear Mr. Rohit, Thank you sincerely for sharing such comprehensive and thoughtful feedback about your recent stay with us. We are delighted to know that you had a truly memorable experience, from the amazing food and well‑maintained rooms to the seamless booking process and warm hospitality. Your perfect ratings across all aspects — accommodation, cleanliness, breakfast, dining, and services — mean a great deal to our team. We are especially grateful for your recognition of Ramu from housekeeping; we will be sure to share your appreciation with him, as his efforts clearly made a positive impact on your stay. It is wonderful to hear that you enjoyed the sustainability initiatives, the pool, concierge, and family‑friendly services, all of which we strive to deliver with care and attention. As a valued ALL Accor Classic member, your loyalty is deeply appreciated, and we are thrilled that you would recommend us so highly. We look forward to welcoming you and your loved ones back soon for another relaxing and enjoyable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Other web-users rate our hotel

  • 220 reviews 7.8/10 Location
  • 740 reviews 8.2/10 Room
  • 1,230 reviews 8.5/10 Service
  • 14 reviews 9.3/10 WiFi
  • 446 reviews 7.3/10 Cleanliness
  • 214 reviews 9.1/10 Breakfast

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