Dear Mr. B., Thank you for taking the time to share your feedback following your recent business stay with us. We are delighted to know that you had a comfortable overall experience and enjoyed our breakfast spread and the courteous service provided by our team. Your kind words are a great encouragement to our colleagues, and we are pleased to see that you rated your stay and the ALL Accor loyalty programme highly. We also appreciate your honest feedback regarding cleanliness. We take your comment that this area could be better seriously and will share it with our housekeeping team to reinforce our standards and ensure a consistently high level of cleanliness for all our guests. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back and making your next stay even more enjoyable. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. G., Thank you for taking the time to share such wonderful feedback about your recent stay with us. We are delighted to know that you enjoyed our spacious rooms, beautiful balcony views, and convenient location close to Calangute and Baga beaches. It is especially pleasing to hear that you appreciated the prompt room service and found the property well maintained. Your kind words about our team, along with the excellent ratings for check-out, cleanliness, and overall experience, are truly encouraging and will be shared with the entire team. We also appreciate your feedback regarding the breakfast selection. Your comments are valuable to us and will be shared with our culinary team as we continuously work to enhance our offerings. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you and your friends back for another enjoyable stay in Goa. Warm regards, Ameya Karnad General Manager Grand Mercure Goa Candolim

Dear Mr. L., Thank you for your wonderful feedback and for rating your overall experience a perfect 100/100! We are delighted to know that you and your family loved your stay at Grand Mercure Goa. It is especially pleasing to hear that our team made you feel well cared for and that the room upgrade added an extra touch to your memorable experience. Your perfect scores across our accommodation, breakfast, cleanliness, team service, sustainability initiatives, and kids’ services are truly encouraging for us. We are also grateful for your continued trust as an ALL Accor member and are delighted that you felt recognized and valued during your stay. Your kind words are a great motivation for our entire team. We look forward to welcoming you and your family back to Grand Mercure Goa for another exceptional and memorable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. C., Thank you for taking the time to share your valuable feedback and for recommending Grand Mercure Goa. We are delighted to know that you and your family enjoyed your stay and appreciated our services, hospitality, and comfortable accommodation. We are especially pleased to hear your kind words about our team, and we are grateful that Anurag Chandel made a positive contribution to your experience. We will be sure to share your appreciation with him. At the same time, we sincerely apologize for the delay you experienced during check-in. We understand how important a smooth and prompt arrival is, especially after a journey, and your feedback regarding the waiting time is well noted. We will review the process with our Front Office team to ensure we can make this experience more efficient for our guests. Thank you once again for your trust in Grand Mercure Goa and for being a valued ALL Accor member. We look forward to welcoming you and your family again and providing an even smoother experience on your next visit. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. P., Thank you for sharing such a wonderful review and for awarding us a perfect 100/100! We are truly delighted to know that you and your family had a fantastic and memorable four-night stay at Grand Mercure Goa. It is heartwarming to hear that you enjoyed the resort’s ambience, the spacious and beautifully designed Premium Room, and our breakfast offerings. Knowing that our team’s genuine smiles and thoughtful service helped make you feel pampered is the greatest compliment we could receive. A special thank you for recognizing Prakriti and Prateek. We are delighted to know that their care and attention contributed to making your stay comfortable throughout all four nights. Your kind words will certainly be shared with them and the wider team. We are also grateful for your continued loyalty as an ALL Accor Platinum member and for your perfect 10/10 recommendation. It was our pleasure to host you, and we cannot wait to welcome you and your family back to Goa for another relaxing and memorable getaway. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. Hemant, Thank you for taking the time to share such a detailed and heartfelt review of your recent three-night stay at Grand Mercure Goa. Receiving a perfect 100/100 rating and knowing that your family had an unforgettable experience truly means a lot to our entire team. We are delighted that you enjoyed the relaxing atmosphere of our property, as well as our food, beverages, and the range of experiences available throughout your stay. It is especially rewarding to know that the recognition and benefits extended to you as an ALL – Accor Gold member added to your experience. Your kind appreciation of our colleagues is truly the highlight of your review. We will be delighted to share your compliments with Sheeban, Parbin, Utkarsh, Sourav, Hiumant, Rudra, Devraj, Austin, Ruth, Ashiko, Chef Labdhi, Ravikant, Thakku, Rahul, and Alysha. It is wonderful to hear how each of them contributed in their own way—from making your arrival seamless and assisting your mother, to creating special moments for your daughter, preparing delicious meals, ensuring impeccable housekeeping, and giving you a warm farewell. Knowing that your daughter felt at home and that our team made your family feel genuinely welcomed is particularly meaningful to us. These personal connections are at the heart of true hospitality, and your words will be a wonderful encouragement to everyone. Thank you also for appreciating our sustainability initiatives and for recognizing the efforts of our wider team, including those working behind the scenes. We will certainly share your generous feedback with them as well. It was our absolute pleasure to host you and your family, and we are thrilled to hear that you cannot wait to return. We look forward to welcoming you back to Grand Mercure Goa and creating many more memorable moments together. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Ms. K., Thank you for taking the time to share such detailed and constructive feedback following your family stay with us. We are pleased to know that you had a pleasant overall experience and would recommend us with a 9/10 rating. We truly appreciate your kind words about our maintenance team and are glad that you found the hotel clean and tidy despite the challenges of the rainy season. Your recognition is a wonderful encouragement for the team. At the same time, we sincerely apologize for the concerns you experienced with the bathroom ventilation and the presence of mold and mildew around the shower tiles. We understand the importance of proper ventilation and maintaining the highest standards of cleanliness, and your observations have been noted with due importance. We will share this feedback with our Engineering and Housekeeping teams for thorough inspection and necessary corrective action. We have also taken note of your suggestion regarding additional umbrellas during the rainy season, as well as your comments about the pool area's slipperiness. Guest safety and comfort remain our priorities, and your feedback will help us strengthen our preventive maintenance measures. Thank you once again for your valuable suggestions and for choosing to stay with us. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable and seamless experience. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Ms. p., Thank you for sharing your wonderful feedback and for awarding us a perfect 100/100 overall rating and 10/10 recommendation. We are delighted to know that you enjoyed an extraordinary holiday stay with your family at Grand Mercure Goa. It is lovely to hear that you appreciated our hilltop location, scenic views, spacious and beautifully decorated rooms, and the cleanliness of the accommodation. We are especially pleased that our Front Office team was helpful and attentive throughout your stay. We are thrilled that the heated pool was a highlight of your experience, especially enjoying it for four hours under the rain! Your appreciation of our breakfast selection, wellness experience, and sustainability initiatives is equally encouraging. As a valued ALL Accor Classic member, we sincerely appreciate your continued support and recommendation. Your kind feedback is a great motivation for our entire team. Thank you once again for choosing Grand Mercure Goa. We look forward to welcoming you and your family back for another extraordinary holiday. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. P., Thank you for taking the time to share your feedback and for giving us a perfect 100/100 overall rating and 10/10 recommendation. We are delighted to know that you and your family enjoyed a really good staycation at Grand Mercure Goa. It is wonderful to hear that you were fully satisfied with your accommodation, arrival experience, and our sustainability initiatives. We also appreciate your positive ratings for our cleanliness, team, check-out experience, breakfast, and Wi-Fi. As a valued ALL Accor Classic member, your continued support and recommendation mean a great deal to us. Your feedback motivates us to keep improving and delivering memorable experiences for our guests. Thank you once again for choosing Grand Mercure Goa. We look forward to welcoming you and your family back for another enjoyable staycation. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. K., Thank you for sharing such a heartfelt and detailed review of your family stay at Grand Mercure Goa. We are delighted to know that you had a lovely experience while travelling with your little one and that you rated your overall stay 100/100 and would recommend us 10/10. We are especially pleased that the room upgrade and meal arrangements added to your comfort. It is wonderful to hear how much you appreciated the care and attention extended to your child during mealtimes. Creating a relaxed and family-friendly experience for our guests is very important to us. A special thank you for recognizing Satya and Vivek, as well as our Front Desk team for assisting with the room decoration. We will certainly share your appreciation with them. Your kind words will be a great encouragement to the entire team. We are also delighted that you enjoyed our breakfast buffet, including the calorie information, as well as the Kids’ Play Area and our dining services. Your positive feedback regarding our sustainability initiatives is equally appreciated. We have noted your comments regarding Wi-Fi speed and ease of access, and we sincerely appreciate you highlighting these areas for improvement. Your feedback will be shared with the relevant teams as we continuously work to enhance our guest experience. Thank you once again for choosing Grand Mercure Goa and for making us part of your family holiday. We look forward to welcoming you and your little one back for another memorable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Ms. Christeena, Thank you so much for your wonderful 5-star review! We are delighted to know that you had such a memorable family stay at Grand Mercure Candolim, Goa. It is heartwarming to hear that you enjoyed our hospitality, delicious food, comfortable accommodation, and the warm service provided by our team. Your kind words are a great encouragement to everyone, and we are thrilled that we could make your Goa trip even more special. Thank you once again for recommending us. We look forward to welcoming you and your family back for another fantastic stay! Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. Lokesh, Thank you for your wonderful feedback and for awarding us a perfect 100/100 rating. We are delighted to know that you had a memorable stay at Grand Mercure and enjoyed our comfortable accommodations, well-maintained facilities, and warm hospitality. Your kind words about our team being courteous and attentive are truly appreciated. It is wonderful to know that every aspect of your experience, from your arrival and accommodation to our dining and leisure facilities, met your expectations. We are also grateful for your recognition of our sustainability initiatives and for your continued loyalty as an ALL Accor Classic member. Your recommendation means a great deal to us. We look forward to welcoming you and your partner back to Grand Mercure for another exceptional stay. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. Gaurav, Thank you for sharing such wonderful feedback and for giving us a perfect 100/100 rating. We are delighted to know that you enjoyed your stay, our food, and the attentive service provided by our team. It is especially gratifying to hear that we helped make your family trip memorable. We also appreciate your feedback regarding the Wi-Fi speed and will certainly take it into consideration as we continue to improve our services. Thank you for choosing us and for being a valued ALL Accor member. We look forward to welcoming you and your family back for another comfortable and memorable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. A., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you had a comfortable stay and enjoyed our well-maintained property, delicious in-room dining, and the warm and friendly service provided by our team. We sincerely regret the inconvenience caused by the issue with the bathroom doors. Your feedback has been noted and will be shared with our concerned team for appropriate attention and improvement. We also appreciate your comments regarding the breakfast. While we are glad you enjoyed the variety, we understand your preference for stronger seasoning, and your feedback will be shared with our culinary team as we continuously work to enhance our offerings. Thank you once again for recognizing our team and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable experience. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. C., Thank you for sharing your wonderful feedback and for giving us a perfect 100/100 rating. We are delighted to know that you and your family had a pleasant and relaxing stay with us. It is great to hear that you enjoyed the spacious rooms, the variety at breakfast, and the unique experience of our Jacuzzi room. We are also pleased that the kids’ area added to your family’s experience and that our team was kind, attentive, and responsive throughout your stay. Your generous recommendation means a great deal to us. We truly appreciate your support as an ALL Accor member and look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa

Dear Mr. N., Thank you for sharing your wonderful feedback and for rating your overall experience so highly. We are delighted to know that you enjoyed our spacious rooms, smooth check-in and check-out, cleanliness, Wi-Fi, and the professionalism of our team. It is especially encouraging to hear your kind words about Rajib from our housekeeping team. We will certainly share your appreciation with him, as recognition like yours is a great motivation for our colleagues. We also appreciate your feedback regarding the breakfast selection and fitness centre. Your comments are valuable to us and will help us continue improving our services. Thank you for being a valued ALL Accor member and for recommending our property. We look forward to welcoming you and your family again for another memorable stay. Warm regards, Ameya Karnad General Manager Grand Mercure Candolim Goa